Code of Conduct of Syrex I nfo Services(I) Pvt.Ltd

7/31/2019 Code of Conduct of Syrex I nfo Services(I) Pvt.Ltd

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CODE OF CONDUCT

Syrex Infoservices Pvt LTd


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Company Info

Syrex Info Services is a domestic BPO that is closely associated withsome of the world's leading NGOs and contributing its share by raising

ample amount of funds that will be directly used for the improvisationof the lives of underprivileged children of India.

We are primarily raising funds for these NGOs. We are specialized inresource mobilization, working for the best of NGO's in India.



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Directors Message


Syrex Info-services started in October 2002.With the launch of Syrex Info-services the company made its mark in the BPO

services sector keeping Fund Raising as the main focus. SyrexInfo- services serve clients like UNICEF, CRY, SOS ChildrensVillages of India, World Vision India, Swiss Emmaus & HopeFoundation. Syrex Info-services serves predominantly to theNGOs .

Services provided by the company include Tele-Facing for UNICEF, CRY, World Vision

India, SOS Children's Villages of India,Hope Foundation and Swiss Emmaus; Face-to-Face ; Inbound Operations of Anti-Ragging Helpline (UGC), and the GhaziabadDevelopment Authority.


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Vision & MissionOur Vision

To set up a benchmark in the areas of generating new donors for

renowned NGOs, that are working to create a new milieu for underprivileged children this ensures over all development of each child.

Our MissionTo constantly strive towards excellence in providing one to onetailor made solutions to organizations, communities or clients bybridging the gap between clients expectations and our services.



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Our Clients

We are currently working with :

o UNICEFo CRYo SOSo WORLD VISIONo HEALTH FIRST INDIAo HOPE FOUNDATION


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Organizational Structure


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Professional Adherence

Every employee will follow the dress code of thecompanyFrom Monday to Friday: Formal/Semi formalsSaturday: casuals


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Keep Belongings Safely

Employee will keep their mobile phones in the

lockers assigned to their respective supervisors.Every employee is required to make the entry if theyare taking any office belonging to their respectivehomes.

In case of any damage/lost that employee is liabletowards it.


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Attendance

Be on time at your work place.Working Days :6 DaysWorking hours 9.30am-6.30pmEmployee must be at the place of work by the fixtime.

If any case he/she is not able to do so he/she mustinform this to reporting authority.That will be marked as on Late Coming.


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Absenteeism

Employee absconding for more than 3 days will beconsidered as Not Reporting.Employee should take prior permission from his/her supervisor for late to work & absenteeism.

Wages will not be entitled for that period.


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Leaves

No casual/paid leave for the first month of

joining...\..\Desktop\Timelines for SyrexEmployees.xls Paid leaves on Birthdays & Anniversaries.On the last day of every month, companycloses at 4.30 pm.

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Compensation

Salary will be not disclosed to any other person.

Salary releases on 15 th of every month.

There are no deductions except ESI i.e. 1.75% of

salary.



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Health & safety

First aid

Health check up campsESI Facility



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Personal

Rest breaks :15 mins

Meal break: 30 minsMusic should be played only after the mutualconsent of HR & Process Manager onSaturdays.Friends/ relatives of the employees areallowed to visit the office & they can sit it thewaiting area.



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Performance/Responsibilities

Expectation from FRPsEthical standardsProbationary period:3monthsPerformance Reviews :QuarterlyEqual Opportunity: Eligibility (6months)



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Negligence

Negligence of work by any employee will not betolerated by the management.

No employee shall ,except with prior permission ,useCompanys telephone & fax facility for privatepurpose.


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Exit Policy

Every employee is required to serve the notice

period of 15 days (for FRP) & 1 month (for Middle &Senior Management) to his/her supervisor.The decision on the resignation concerns (less than3 months) will be tackled by HR.

The resignation of the employees (duration 3-6months)will be tackled by operation head.The resignation of the employees (more than6months) will be tackled by HR.


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Documents

Code of Conduct of Syrex I nfo Services(I) Pvt.Ltd