CollegeVIKING

SET SAIL FOR YOUR C AR EER

Questionnaire Management

Corporate Operation Manager’s

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Learning objecti ves

At the end of this online course, you will

1. Be familiar with how guest information can be

captured annonymously to not offend our guests.

2. Creating Dynamic questionnaires for Shore

excursions per itinerary.

3. Processing completed questionnaires and collating

into a useable report for analitical purposes.

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CHAPTERS

Chapter 1 Login to the MXP Guest Surveys

Chapter 2 Creating a Survey for Cruise End

Chapter 3 Creating a Dynamic Survey for Shorex

Chapter 4 Processing completed Questionnaires

Chapter 5 Creating a report from the processed data

Chapter 6 Quiz

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Login to the MXP application

Locate the MXP application shortcut and double click to launch it.

The MXP application login screen will appear. Enter your user name and password in the fields. Press the Logon button to proceed.

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Login to the MXP Guests Surveys

Navigate to the MXP login screen, then to Guests

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Login to the MXP Guests Surveys

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CHAPTERS

Chapter 1 Login to the MXP Guest Surveys

Chapter 2 Creating a Survey for Cruise End

Chapter 3 Creating a Dynamic Survey for Shorex

Chapter 4 Processing completed Questionnaires

Chapter 5 Creating a report from the processed data

Chapter 6 Quiz

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Creating a Survey: Cruise End

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Creating a Survey: Cruise End

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Creating a Survey: Cruise End

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Creating a Survey: Cruise End

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Creating a Survey: Cruise End

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CHAPTERS

Chapter 1 Login to the MXP Guest Surveys

Chapter 2 Creating a Survey for Cruise End

Chapter 3 Creating a Dynamic Survey for Shorex

Chapter 4 Processing completed Questionnaires

Chapter 5 Creating a report from the processed data

Chapter 6 Quiz

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Creating a Dynamic Survey for Shorex

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Creating a Dynamic Survey for Shorex

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CHAPTERS

Chapter 1 Login to the MXP Guest Surveys

Chapter 2 Creating a Survey for Cruise End

Chapter 3 Creating a Dynamic Survey for Shorex

Chapter 4 Processing completed Questionnaires

Chapter 5 Creating a report from the processed data

Chapter 6 Quiz

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Processing Completed Questionnaires

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Processing Completed Questionnaires

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Processing Questionnaires: Scanner settings

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Processing Questionnaires; Scanner settings

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Processing Questionnaires: Scanner settings

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Processing Questionnaires: Scanner settings

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Processing Questionnaires: Scanner settings

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Processing Questionnaires: Scanner settings

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Processing Completed Questionnaires

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Processing Completed Questionnaires

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Processing Completed Questionnaires

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Adding Written Comments

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CHAPTERS

Chapter 1 Login to the MXP Guest Surveys

Chapter 2 Creating a Survey for Cruise End

Chapter 3 Creating a Dynamic Survey for Shorex

Chapter 4 Processing completed Questionnaires

Chapter 5 Creating a report from the processed data

Chapter 6 Quiz

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Creating a Report from the Processed data

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Creating a Report from the Processed data

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CHAPTERS

Chapter 1 Login to the MXP Guest Surveys

Chapter 2 Creating a Survey for Cruise End

Chapter 3 Creating a Dynamic Survey for Shorex

Chapter 4 Processing completed Questionnaires

Chapter 5 Creating a report from the processed data

Chapter 6 Quiz

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Quiz 1

If a cruise end questionnaire gets handed in from a guest and it has no barcode

printed on it, can it be processed electronically?

A. Yes

B. No

Correct answer: B

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Quiz 2

If the guest wants to remain annonymous and doesn‘t complete their name, will the

ship still know which cabin they were in?

True

False

Correct answer: True, guest information contained in the barcode.

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Quiz 3

If a tour is cancelled and not run can the ship remove the tour for the shorex

questionnaire?

Yes

No

Correct answer: Yes, the ship can create a Dynamic questionnaire removing the

tour that wasn‘t featured.

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Quiz 4

If the ship doesn‘t process their questionnaires will the office know from MXP?

Yes

No

Correct answer: Yes, the cruise which isn‘t processed turns red.

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Quiz 5

If a guest loses their Cruise end questionnaire and reception print a new one will

this alter the results when processed?

Yes

No

Correct answer: No, as it is calculated against guests onboard and not how many

are printed.

Any question?

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Thank you for your participation in this course