Colorado State UniversityLory Student Center

Dining Services Program Review2007

Mission

“to sell a variety of food and beverages, in a safe and sanitary environment for the best possible value to a diverse customer base at Colorado State University”

Historical Overview

• 1962

• 1968

• 1984 – 1st Renovation

• 1997 – Flood Damage

• 2002 – Pre-Renovation

• 2004 – Construction

• 2004 – Grand Opening

• 2004 – Eight self-operated venues and six partners

Strengths• Responsiveness to customers• Strong financial management tools• Employee satisfaction with work

environment• Collaboration with College of Applied

Human Sciences• Collaboration with Residential Dining

Services on events and board plans

AwardsAspen Grille Restaurant

AwardsCatering Services

AwardsBest of CSU 2007

• Best Place to Hang Out Between Classes – 1st Place, Ramskeller

• Best On-Campus Lunch Venue – 1st Place, Spoons• Best On-Campus Lunch Venue – 2nd Place, Panda

Express• Best On-Campus Lunch Venue – 3rd Place,

Ramskeller/That’s A Wrap (tie)• Best Bagel Shop – 3rd Place, Bagel Place• Best Smoothie – 3rd Place, Sweet Sinsations

Challenges

ChallengesMaintain consistent and adequate staffing levels of student employees with their varying schedules and school being their primary focus

Physical constraints of the Lory Student Center:

• Only two service elevators• A shared back dock area with three truck bays that serve all

retail operations, the CSU Bookstore, and other LSC departments and organizations

• All receiving for the LSC must pass through a portion of the main kitchen and salad area to get to the rest of the building, creating security and sanitation issues

• Limited metered parking for customers

Financial History

Convenience Accounts

FY 03 FY 04 FY 05 FY 06 FY 07$0.00

$100,000.00

$200,000.00

$300,000.00

$400,000.00

$500,000.00

$600,000.00

$700,000.00

$800,000.00

$900,000.00

$55,853.45

$495,292.52

$705,127.45$748,968.00

$811,282.76

Financial Reporting

Managers’ Weekly P&L Profit and Loss Statement

Lory Student Center Dining Services

Unit Name:  

Beginning Date:  

Ending Date:  

  Yearly Budget Week 1 -2 % Week 3 - 4 % Monthly Total %Sales (Object & Subobject)              

Food Sales (4385 FS)     #DIV/0!   #DIV/0! 0 #DIV/0!

Hospitality Beverages (4385 HB)     #DIV/0!   #DIV/0! 0 #DIV/0!

Convenience Account Dollars (4385 RMC)     #DIV/0!   #DIV/0! 0 #DIV/0!

Conference Revenue (4387)     #DIV/0!   #DIV/0! 0 #DIV/0!

Other Auxiliary Revenue (4388)     #DIV/0!   #DIV/0! 0 #DIV/0!

Gratuities (4388 GRA)     #DIV/0!   #DIV/0! 0 #DIV/0!

U Club Membership (4388 UCI)     #DIV/0!   #DIV/0! 0 #DIV/0!

U Club Payroll Deductions (4388 UCP)     #DIV/0!   #DIV/0! 0 #DIV/0!

Department Food Sales (4800 FS)     #DIV/0!   #DIV/0! 0 #DIV/0!

Department Hospitality Beverages (4800 HB)     #DIV/0!   #DIV/0! 0 #DIV/0!

Department Gratuities (4800 GRA)     #DIV/0!   #DIV/0! 0 #DIV/0!

Department Conference Revenue (4800 OCS Athletics Only)     #DIV/0!   #DIV/0! 0 #DIV/0!

Auxiliary Food Sales (4900 FS)     #DIV/0!   #DIV/0! 0 #DIV/0!

Auxiliary Hospitality Beverages (4900 HB)     #DIV/0!   #DIV/0! 0 #DIV/0!

Auxiliary Gratuities (4900 GRA)     #DIV/0!   #DIV/0! 0 #DIV/0!

Total Sales Revenue 0 0 #DIV/0! 0 #DIV/0! 0 #DIV/0!

Week 1 - 2 Revenue Notes & Comments  

Week 3 - 4 Revenue Notes & Comments  

Cost of Food (Object & Subobject)              

Primary Vendors (7002 PV)     #DIV/0!   #DIV/0! 0 #DIV/0!

Bakery (7002 BAK)     #DIV/0!   #DIV/0! 0 #DIV/0!

Other Vendors (7002 OTH)     #DIV/0!   #DIV/0! 0 #DIV/0!

Produce (7002 PRO)     #DIV/0!   #DIV/0! 0 #DIV/0!

Hospitality Beverages (7002 HB)     #DIV/0!   #DIV/0! 0 #DIV/0!

Beverages (7002 BEV)     #DIV/0!   #DIV/0! 0 #DIV/0!

Coremark (7002 COR)     #DIV/0!   #DIV/0! 0 #DIV/0!

Dairy (7002 DAR)     #DIV/0!   #DIV/0! 0 #DIV/0!

Coffee (7002 COF)     #DIV/0!   #DIV/0! 0 #DIV/0!

All Others Cost of Sales Not Listed Above     #DIV/0!   #DIV/0! 0 #DIV/0!

Total Cost of Food 0 0 #DIV/0! 0 #DIV/0! 0 #DIV/0!

Unique Departmental Features

• Hybrid approach of self-operated and franchise dining locations

• 140 student employees, and 25 of these employees are in supervisory positions; 18 career staff

Student Support/Retention

• Student employment• Event promotions• Internship programs• Academic partnership• RamWelcome

Meeting Changing Student Needs

• Re-opening of Bagel Place 2• Cram A Latte• Department of Food Sciences and

Nutrition practicum• Hands-on experience• Local/sustainable• Bye Bye Wishbones, Hello Spoons

Support for Cultural Diversity

• Guest chef at Aspen Grille• Jerry’s international menu• Cultural celebrations allowed to use

kitchen equipment when possible• Support groups with freebies and

coupons

Future

• Remington House• Academic Instruction Building• New parking garage retail space• A commitment to continuous improvement through

focus groups, one-on-ones, and survey mechanisms• Extend collaborative efforts with academics to integrate

student learning• Improved sustainability efforts• Phase II Master Plan 2013

Any questions?