Communication - Lecture 4

8/8/2019 Communication - Lecture 4

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CommunicationProf Arati Kale



Hearing

Seeing

Smell

TouchTaste

Communication is a Series of Experiences of



H and Gestures Mean Different

Things in Different Countries



H and Gestures Mean DifferentThings in Different Countries

(cont¶d)



Communication - MeaningCommunication is a dynamic process«

Through this process we convey a thought or feeling to someone else.

H ow it is received depends on a set of events,stimuli, that person is exposed to.

H ow you say what you say plays an importantrole in communication.



Importance of Communication

Increases adaptability in environment

Both Organization & Individuals cannot exist

without communication

Managerial functions depend on Communication

Essential for motivation and Attitudedevelopment

Good Communication is the foundation of sound management ± Peter Drucker



TYP ES OF COMMUN ICA TIONIntrapersonal Communication

Dyadic/ Interpersonal Communication

Small Group Communication

P ublic Communication

Mass Communication



LEVE

LSOF COMMUNICATIONVERBAL

± Intra verbal: intonation of word and sound ± Extra verbal : implication of words and phrases,

semantics

NON-VERBA L

± Gestures ± Postures ± Movements

SYMBO

LIC



A Communications Model



S ender

Source Encoding

Receiver

Reception

of themessage by

receiver

Decoding

Use of Message

Transmissionthrough achannel

Feedback

The Communication Process



B arriers in Communication

(that have to do with the COMMUN ICATOR )

Unwillingness to say things differently

Unwillingness to relate to others differentlyUnwillingness to learn new approaches

Lack of S elf-ConfidenceLack of EnthusiasmVoice qualityPrejudice



B arriers in Communication(that have to do with the COMMUN ICATOR )

Disagreement between verbal and non-verbal messagesNegative S elf Image

Lack of Feedback

Lack of Motivation and TrainingLanguage and Vocabulary LevelLack of S elf Awareness



B arriers in Communication(that have to do with the RECE IVER )

S elective Perception

Unwillingness to ChangeLack of Interest in the Topic/ S ubjectPrejudice & Belief S ystemPersonal Value S ystem

H ere-and-Now internal & external factors



External Barriers in Communication

Environment ± The venue ±

The effect of noise ± Temperature in the room

Other People ± S tatus, Education

Time



Barriers in Communication

Lack of planningBadly expressed Message

LanguageAssumptions

Loss in transmissionPremature evaluationInformation OverloadPerception



5 Basic reasons we Do Not L istenL istening is H ard WorkCompetition

The Rush for ActionS peed differences (120 wpm v/s 360 wpm)Lack of Training



COMMUNICATION

7% WORDS ± Words are only labels and the listeners put their own

interpretation on speakers words

38 % P ARAL IN UIS TIC ± The way in which something is said - the accent, tone

and voice modulation is important to the listener.

55 % B OD Y LAN UA E ± What a speaker looks like while delivering a message

affects the listener¶s understanding most.



TY PE S OF BOD Y L ANGUAGERemember that you are dealing with ³PEOP LE´

(P) OS TURES & ES TURES ± H ow do you use hand gestures? S tance?

(E)YE CON TACT ± H ow¶s your ³ L ighthouse´?

(O)RIEN TATION ± H ow do you position yourself?

(P) RESEN TATION

± H ow do you deliver your message?(L)OOKS ± Are your looks, appearance, dress important?

(E)P RESS IONS OF EMO TION ± Are you using facial expressions to express emotion?



Organizational communications

Organizational communications is the process by

which information is exchanged between a sender

and receiver.

Communication process is complicated by organizational

characteristics such as hierarchy and power relations, andby the fact that managers and non-managers all have

idiosyncrasies, abilities and biases.





Three Common Formal S mall-Group Networks

E X H I B I T 11±3



Key issues related to communications in theworkplace





Making Communication Effective

1. S hort S imple S entences & Unambiguouswords

2. Face to Face Communication, wherever possible3. S upplement with examples & Illustrations

4. Use Feedback5 . Plan the Communication




6. Develop empathy with audience

7 . Make Verbal message congruent with Non Verbal

message

8 . A lign message contents from receiver¶s view point

9 . Understand Physical & human environment

10 . O rganizational Structure to minimize filtering




11.Create environment for free expression of ideas

12.Use Credible source

13. L isten carefully

14.Preparing ground by communicatingsomething of interest or value to audience

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Communication - Lecture 4