Community Internet Latin America Installation eGuide

Installation Guide Process FlowchartIn

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Stage the Wi-Fi Devices

Verify equipment and pack for install

These process can happen ANY TIME prior to installation

Overview Installation Process with

Business Owner

Install Satellite ODU Hardware

Activate the Modem and Wi-Fi Devices

Mount/Install Wi-Fi DevicesTie Down Cables

Install Marketing Material

Train the Business Owner

Complete Post-Installation

Documentation

Close Out Work Order

Receive Work Order and Schedule Installation Date

Optional: Update the Modem Software

Ground the Satellite ODU Hardware

Install Satellite Cabling

Point and Peak the Satellite Hardware

and Install the Modem IDU

Contact Support to Verify Quality of

Install

Location: Fulfillment Warehouse

Location: Installation Site

= Business Processes

= Equipment Installations

= Device Staging/Activation

KEY:

Equipment Overview

The equipment shown below will be installed at the customer site.

Satellite Hardware Satellite Modem Network Controller

PoE Injector Access Point UPS (model may vary) (included with the Mikrotik devices)

Tablet (model varies; includes power adapter; case comes separately)

Required Equipment Per Site

Item Type Qty Spares Tablet 1 0

Tablet Case 1 0 UPS 1 0

Controller 1 0 Access Point 1 0

pTria 1 1 Data Modem 1 1

75cm Reflector 1 0 75cm Az/El 1 0

75cm Univ Mount 1 0

Pre-Installation Checklist

Below are all tasks required before leaving for site installation.

Print this page separately to verify all steps are completed.

� Load CRM and select a Work Order � Schedule installation date and time with the site business owner � Review site details on the Work Order. � Verify printed version of the training manual matches the up-to-

date version on the eguide. � Pack and verify Required Equipment for install.

o The Network Controller (NC) and Access Point (AP) must be staged before leaving for install. If this was not completed prior, follow the steps in the Staging Guide before packing the NC and AP for install.

o Optional: If Viasat satellite hardware has been set up at the fulfillment warehouse, update modem software beforehand to save time onsite. NOTE: Do NOT activate the modems during this process.

Network Controller and Access Point Staging Guide

Overview This guide provides instructions on configuring and staging the MikroTik Access Point (AP) and Network Controller (NC) so that they can connect to the Viasat Network once installed.

The NC and AP must be staged before installation deployment. This process does not require an internet connection and devices need only be staged once. Therefore, this process can happen at any time before the devices leave for installation.

NOTE: Connection to Viasat satellite infrastructure is NOT required for staging these devices.

REQUIRED ITEMS:

• One Mikrotik Network Controller (NC) • One Mikrotik Access Point (AP) • One NC power cord (The power cord that comes with the AP is not needed) • One NC PoE injector (The PoE injector that comes with the AP is not needed) • One Android smartphone with 5GHz WiFi capability and with the VCI Staging

Application installed. The Android smartphone must have an approved OS version.

• Two pre-tested Ethernet cords • Working power outlet • Paperclip or other fine-pointed object

NOTE: A different model may be used for the MikroTIK items pictured in this guide, but the process is identical.

Network Controller (NC) Access Point (AP) PoE Injector

NC/AP Staging Instructions: 1. Plug the NC power cord into the PoE injector as shown below and connect the power

cord to a functioning power outlet. Plug an ethernet cable to the other end of the PoE injector.

2. Perform a Factory Reset on the NC: Hold down the NC reset button (circled below) and THEN insert the other end of the ethernet cord connected to the PoE injector into Port 1 of the NC as shown below.

Continue holding the reset button until LED light starts flashing (takes 5 seconds) then immediately release the button to reset RouterOS configuration.

NOTE: If the reset button is held down too long the LED will turn solid. If this happens another factory reset will have to be performed.

3. Connect the second ethernet cable to Port 5 of the NC as show below.

4. Perform a Factory Reset of the AP: Hold down the AP reset button (circled below, this

may require a paper clip or other small object to reach) and THEN connect the other end of the ethernet cable in Port 5 of the NC to the AP’s ethernet port as shown below.

NOTE: If the reset button is held down too long the LED will turn solid. If this happens another factory reset will have to be performed.

5. Verify the Power and Port 5 lights are on for the NC and the power light is on for the AP. If this does not happen, try repeating the above steps.

6. Open the Viasat Hardware Staging Application on your 5GHz Android smartphone. The below screen will load. If no Available Networks appear then press “SCAN FOR WI-FI NETWORKS”.

NOTE: If the devices are powered on but no Available Networks show in the app, try using a different 5GHz Android device to stage.

7. Connect to the Network Controller (NC) Wi-Fi by selecting the Available Network that uses the last 6 digits of the WLAN number (circled below) on the back of the NC. Your 6 digits will differ from the ones shown below.

8. Press “CONFIRM” on the pop-up screen.

NOTE: Configuring the NC will automatically configure the AP.

9. The Staging App will complete the below processes. This may take up to 15 minutes and

the devices may reboot several times.

10. A Succesful Configuration will be confired by displaying the screen shown below on the Android smartphone. Congratulations, NC/AP Staging is complete! The devices are now ready for deployment to the installation site.

Installation Checklist

Below are all tasks required onsite for a successful installation. They should be completed in order from top to bottom.

Print this page separately to verify all steps are completed.

� Verify installation plan and equipment mounting locations with the business owner.

o Reference the Quality Installation Standards if needed. � Plug the UPS into a working power outlet to build up charge. � Install the Satellite ODU Hardware, Grounding, and Cabling.

o Modem power cord is to be plugged into the UPS. o If a Coaxial cable tester is available, test the terminated

cables. � Run Point and Peak to Install the Modem IDU

o Do NOT activate the modem during this process � Activate the Modem and Wi-Fi Devices via the Installer Portal.

o NOTE: Connect Wi-Fi devices to modem using short, temporary ethernet cables.

� Install/Mount the Wi-Fi devices to final locations. o Use a CAT5 cable tester on all Terminated Cables.

� Verify successful Wi-Fi connection using test PIN code and run/record speed test.

� Tie down all cables, incorporating service loops where appropriate. � Install Viasat marketing material � Train the Business Owner on operating the POS, Captive Portal,

equipment troubleshooting, and sales strategy. � Complete the Post-Installation (As-Built) Report and submit to

Work Order. � Call Support to verify quality of install.

Modem and Wi-Fi Device Activation (Installer Portal) Guide

Overview & Scope In support of Installation of a new Viasat Community Internet – WiFi Hotspot site, this guide provides instructions on activating the Viasat Modem and connecting it to the MikroTik Access Point (AP) and Network Controller (NC).

This activation must occur AFTER the satellite antenna is fully installed and connected to the modem AND BEFORE the Wi-Fi devices are mounted. Mounting of the Wi-Fi devices will occur after this Activation process.

REQUIRED ITEMS:

• One Mikrotik Network Controller (NC) • One Mikrotik Access Point (AP) • One NC power cord (The power cord that comes with the AP is not needed) • One NC PoE injector (The PoE injector that comes with the AP is not needed) • Any device with Wi-Fi capability and a web browser (smartphone, laptop, tablet,

etc.) o NOTE: Do not use Internet Explorer as the web browser.

• Two pre-tested Ethernet cords for activation of NC and AP • Installed UPS (this should be plugged to build charge as soon as you begin the

installation at the site)

NOTE: Different models may be used for the MikroTIK items pictured in this guide, but the process is identical.

Network Controller (NC) Access Point (AP) PoE Injector Viasat Data Modem UPS (model may vary)

Activation Instructions: 1. Power on the NC and AP by connecting the short, pre-tested CAT5 ethernet cables to

Port 1 and Port 5 of the NC. Connect the other end of the Port 5 ethernet cable to the AP. (In the image below, Port 1 is the blue cable and Port 5 is the red cable)

2. Connect the other end of the Port 1 ethernet cable to the PoE injector and then to the installed UPS. Connect the ethernet end of the PoE injector to the Viasat Modem as shown below. NOTE: Ensure the modem is also plugged into the UPS before proceeding. Intermittent power can create issues with Data Modem activation.

Port 1 Port 5

Here is a block diagram of the required device connections.

3. Connect your smartphone, tablet, or laptop to the Wi-Fi network that uses the last 6 digits of the AP’s W01 Number (circled below).

Network Controller

(NC)

Access Point (AP)Modem

UPS

NC Port 5 (CAT5)

Power Cord

PoE Injector

NC Port 1 (CAT5)Modem Port 1

NC Power Cord

4. Once connected to the AP, open the Chrome Browser and go to the Installer Portal url: https://install.viasat.com/

Chrome Browser App Icon

NOTE: Some of the following Installer Portal screenshots are drafts and subject to updates.

5. The Service Activation Page will load. Use the drop-down lists to change the installation type from “Residential” to “Community Wifi” and select the country you are working in. This will update the language on the portal. Press “Continue” to proceed.

6. Use information from the Work Order to fill in the Service Activation Code, Site ID, and Installer ID. You can find the Modem MAC address on the bottom of the Data Modem and you must include the colons when entering the MAC address on the portal, as shown in the screen shot below. Press “Continue” when the information in all fields is complete.

7. The Customer Details on the next page will fill automatically from the work order. Check

the Confirmation Box at the bottom and press “Continue”.

8. Customer Contact Details will also fill automatically. Press “Continue”.

9. The Quality of Installation Validation will automatically begin to validate a successful

install of the satellite hardware and modem. This step can take up to 5-10 minutes to complete.

10. Once this shows as successful, press “Continue”.

11. The Service Activation process will begin automatically. This step can take up to 5-10 minutes to complete.

NOTE: If an error message is received during activation, verify that the modem is online, then wait at least 30 seconds, and then press “RETRY”. If this retry is unsuccessful, contact Support.

12. Once this shows as successful, press “Continue”.

13. On the next page, enter the Serial Number and MAC Address for the NC located on the

back of the device (and circled below). NOTE: For the MAC address, you must use the WLAN number not the ETH1 AND you must include the colons as shown in the image below.Once the information is completepress “Continue”.

14. Enter the Serial Number and MAC Address for the AP located on the back of the device (and circled below). NOTE: For the MAC address, you must use the W01 number not the E01 AND include the colons as shown in the image below. Once the information is complete, Press “Continue”.

15. Once the Hotspot Activation page is reached, then press “Activate” on the Hotspot

Activation page. Activation may take up to 5-10 minutes to complete.

NOTE: If an error message is received during Hotspot Activation, try re-entering the serial numbers and MAC addresses for the NC and AP. If this issue persists, contact Support.

16. Once activation is succesful, you will see confirmation as shown in the image below. Congratulations, the Wi-Fi hotspot is now active!

17. Before disconnecting the NC and AP, verify the following SSID’s appear in your laptop or smart device’s list of available Wi-Fi networks:

a. “Viasat POS” b. Captive Portal (may be titled after the site)

Access Point and Network Controller Mounting and Installation Guide

Overview In support of Installation of a new Viasat Community Internet – WiFi Hotspot site, this section provides step-by-step instructions on how to physically mount, cable, and install the MikroTIK Access Point (AP) and Network Controller (NC).

This mounting process should occur AFTER modem and wi-fi device activation is complete.

REQUIRED ITEMS:

• One Mikrotik Access Point (AP) • One Mikrotik Network Controller (NC) • One power cord (included with the NC) • One slide-on attachment included with the NC) • One PoE injector (included with the NC) • One flathead screwdriver or nut driver • One Viasat Modem • One UPS • Plenty UV-rated zip ties to tie down cabling • One galvanized steel pole • Pole mount and hardware • One terminated UV-rated ethernet cable for NC to Modem • One short terminated UV-rated ethernet cable for NC to AP) • Three 76mm steel clamps • One set of needle-nose pliers • One set of wire cutters/metal clippers

UPS (model may vary)

Network Controller (NC) Access Point (AP) PoE Injector Viasat Data Modem

NOTE: A different model may be used for the MikroTIK items in pictures below, but the process is identical.

Installation Instructions:

STEP 1 | Mount the AP to the Pole

A. Attach the small antenna to the top of the AP by gently twisting the textured nut at the bottom of the antenna (circled in red) so it resembles the below picture. DO NOT TWIST THE ANTENNA ON OR IT MAY BREAK.

B.

C. Mount the AP to the galvanized steel pole (represented in the following pictures as a PVC pole) by tightening one 76mm steel clamp around the AP’s mounting divot with a flathead screwdriver or nut driver.

Antenna

AP

D. Repeat this step with a second 76mm clamp around the bottom divot of the AP.

E. Clip excess clamp metal with metal cutters – leaving enough excess slack to remove and re-attach the AP if required in the future

STEP 2 | AP Ethernet Cord Install

A. Remove the bottom cap of the AP by twisting.

B. Remove the rubber stopper on the bottom of the cap.

C. Insert an ethernet cable through both the rubber gromet and the cap.

D. Reattach the rubber gromet to the cap.

E. Connect the ethernet cord to the AP.

F. Reattach the cap to the AP. Ensure there is no protrusion from the gromet

(circled in red) when twisting the cap back on.

STEP 3 | Mount the NC to the Pole

A. Mount the slide-on attachment for the NC to the pole on the opposite side of the AP using the third 76mm clamp and a flathead screwdriver. Make sure the tab of the slide-on attachment is face-up as shown below

Note: Be careful not to break the slide-on attachment plastic by accidently over-tightening the metal clamp..

B. Clip any excess clamp metal with metal cutters – leaving enough excess slack to remove and re-attach the AP if required in the future .

C. Slide the NC onto the slide-on attachment until it clicks (model may vary).

STEP 4 | NC Cable Installation

A. Remove the bottom cover of the NC as shown below.

B. Use pliers to remove the outermost plastic tabs on eiter end of the cover (circled below) so that it matches the picture on the right.

C. Repeat this process for the corresponding plastic tabs on the main NC unit then connect the AP ethernet cable to Port 5 of the NC.

D. Connect a loose ethernet cable to Port 1 as shown below. The cable in Port 1 will connect to the PoE injector and then to the modem and UPS.

E. Hold the cables down in the removed openings and reattach the bottom cover.

F. Secure both cables onto the mounting pole with UV-rated zipties where needed. STEP 5 | Powering-On Devices (Inside Equipment)

A. Route the long ethernet cords from the mounting pole to the inside network equipment area.

B. Connect the NC Port 1 ethernet cord to the PoE injector.

Port 1 Port 5

C. Connect the PoE injector to the NC power cord and the NC power cord to the UPS.

D. Connect the PoE injector from Port 1 of the NC to Port 1 of the Viasat Data Modem (circled in red below) located inside the building.

E. On the NC, verify green lights turn on for Power, Port 1, and Port 5 as shown below. These indicate successful connections.

F. On the AP, verify the bottom green light turns on as shown below. This indicates successful power connection.

TROUBLESHOOTING NOTE: If the devices have issues connecting you may need to PowerCycle the UPS located in the inside equipment. To do this, press and hold the POWER button on the UPS for at least 2 seconds. At the first beep, release the button and the UPS will turn off. To turn it back on, press the POWER button (no need to hold). A light will illuminate green and a single short beep will indicate the UPS is powered back on.

G. The Wi-Fi hardware install is complete! Next step is to verify a successful Wi-Fi

connection.

Point-of-Sale Guide: Generating Pin Codes and Accessing Wi-Fi

Overview This guide provides instructions on using the Point-Of-Sale (POS) device to generate pin codes as well as how customers can input purchased pin codes on the Captive Portal (CP) to access Viasat Wi-Fi.

Required Items:

• POS Device • POS Portal Login Credentials (provided by Viasat)

POS Portal Instructions (Generating Pin Codes):

1. On the POS device, navigate to Settings (gear icon) and press “Wi-Fi” at the top of the settings list. If it is not selected already, select the Wi-Fi network named “Viasat POS”.

2. Navigate to the POS Portal (https://vendergou.gt.viasat.com) and press “Login”. NOTE: This URL may come bookmarked on your POS Device.

3. Input your Viasat-provided credentials and select “Log In”.

4. This will bring you to the POS Portal where you can find information on all

available WiFi plans. Make sure the customer is fully aware of the options and data plan details before generating a pin code for their purchase.

5. Once a customer pays for a WiFi plan, generate the pin code by pressing the “DETAILS” button underneath the appropriate plan and then select the “Sell” button.

6. Verify this is the correct WiFi plan then press “Confirm” to generate a pin code.

7. After a few seconds the Activation Pin Code will generate on the screen. WRITE THIS CODE DOWN AND PROVIDE IT TO THE CUSTOMER OR HAVE THEM TAKE A PHOTO OF IT. Double-check that the code was written correctly and press “close”.

NOTE: The Activation PIN code shown above is only an example, it will not work if inputted.

8. Repeat steps 4-7 for all following customers.

NOTE: To check your account information, press the human icon (circled below) on the top-right corner of the POS Portal main page.

Customer Captive Portal (CP) Instructions (Inputting Activation Pin Codes and Accessing Wi-Fi):

1. Potential customers can review available WiFi plan options via the Captive Portal by going to “Wi-Fi” in their device’s Settings and selecting the Wi-Fi network corresponding to the hotspot. Once the network is selected, the Captive Portal will load. This portal can be accessed at any time so long as the device is within range of the hotspot.

NOTE: Once connected to the hotspot WiFi, the Captive Portal can also be reached by going to https://gou.gt.viasat.com/ on the device’s web browser.

2. Once a decision is made, payment is delivered, and a pin code has been

generated, the customer can activate their WiFi plan by pressing “Enter Code” on the Captive Portal.

NOTE: Once the Pin Code is activated the clock starts for the corresponding WiFi plan and cannot be paused after.

3. Type in the purchased Pin Code, Check the “I Agree” box to indicate that the user accepts the terms of service, and press “Redeem Code”. If the code is entered correctly, the below message will appear indicating a successful connection to the WiFi plan. Press “Close” to return to the Captive Portal.

NOTE: If an error message is delivered instead, try re-entering the code.

4. Press “Open in Browser” to open the Captive Portal in the device’s web browser. This portal URL can be bookmarked so customers can readily access their plan’s details as well as information for other available plans.

NOTE: If a customer is disconnected from the hotspot, they can reconnect by returning to the Captive Portal and retyping their original Pin Code. However, once their data plan’s time limit has run out this code will no longer work. NOTE: Pin Codes do not work on multiple devices at the same time.

Terminating CAT5e Cable 1. This section outlines step-by-step procedures for terminating CAT5e cable using a crimping tool, UTP

cable stripper, and RJ45 connector.

Step 1 | Trim cable Using a Crimping Tool, trim the end of the cable you're terminating to ensure that the ends of the conducting wires are even.

Step 2 | Strip jacket Being careful not to damage the inner conducting wires, strip off approximately 3cm of the cable's jacket, using a modular crimping tool.

Step 3 | Separate wires Separate the 4 twisted wire pairs from each other, and then unwind each pair, so that you end up with 8 individual wires. Flatten the wires out as much as possible, since they'll need to be very straight for proper insertion into the connector.

Step 4 | Arrange wires

Hold the cable with the wire ends facing away from you. Moving from left to right, arrange the wires in a flat, side-by-side ribbon formation, placing them in the following order: white/orange, solid orange, white/green, solid blue, white/blue, solid green, white/brown, solid brown.

Step 5 | Insert wires

Holding the RJ45 connector so that its pins are facing away from you and the plug-clip side is facing down, carefully insert the flattened, arranged wires into the connector, pushing through until the wire ends emerge from the pins. For strength of connection, also push as much of the cable jacket as possible into the connector.

Step 6 | Confirm proper formation

Check to make sure that the wire ends coming out of the connector's pin side are in the correct order; if not, remove them from the connector, rearrange into proper formation, and re-insert. Remember, once the connector is crimped onto the cable, it's permanent. If you realize that a mistake has been made in wire order after termination, you'll have to cut the connector off and start over.

Step 7 | Crimp plug Insert the prepared connector/cable assembly into the RJ45 slot in your crimping tool. Firmly squeeze the crimper's handles together until you can't go any further. Release the handles and repeat this step to ensure a proper crimp.

Step 8 | Repeat After the first termination is complete, repeat process on the opposite end of your cable.

View online at http://www.cableorganizer.com/learning-center/how-to/how-to-terminate-RJ45.htm

Troubleshooting Guide

Troubleshooting/Repair Required Equipment List

The required tools and equipment depend on the repair needed, refer to the equipment list at the beginning of the eguide.

Troubleshooting Steps

1. Determine the non-functioning equipment via customer feedback and site

inspection.

2. Try to determine the cause of the issue by reviewing the Wi-Fi Installation Guide.

Was this equipment properly set up?

a. If there are Satellite Hardware Issues, refer to the Satellite Install Offline

Troubleshooting e-Guide at https://eguide.field.viasat.com/offline-

troubleshooting/

3. If there are Connection Issues on the Modem or Wi-Fi equipment (MikroTIK AP

and NC) run a PowerCycle on the UPS using the following instructions. If the issue

remains, contact Wi-Fi Installation Support.

PowerCycling: If the Wi-Fi devices have issues connecting you may need to PowerCycle the UPS located in

the inside equipment.

To do this, press and hold the POWER button on the UPS for at least 2 seconds. At the first beep, release the button and the UPS will turn off.

WAIT 30 SECONDS then power the UPS back on by pressing the POWER button (no need to hold). A light will illuminate green and a single short beep will indicate the UPS is powered back on.

4. If there are Cabling Issues, refer to the Termination Guides for how to generate

replacement cables.

5. For Tablet Issues, first try restarting the tablet by holding the power button,

pressing “Power Off”, and holding the power button again to turn it back on. If

issues persist, contact Wi-Fi Installation Support.

6. Document any new issues and resolutions so they may be added to this

document for future use.