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Company Profile
Infinx is a global business process management & technology solutions company providing
integrated portfolio of outsourcing solutions in areas of Healthcare RCM, Pharmacy, Document
Management and IT
It is a part of Tandon Group company, founded in 1979
Principal Office in San Jose, CA with state-of-the-art facilities in Mumbai, Navi Mumbai, Chennai,
Bargur, Hyderabad in India
Your Performance,
Process and Program Partners
About Infinx
The Tandon Group comprises of five companies
These companies are working in various business sectors like Manufacturing,
Defense, IT-ITES, Electronics, Telecommunication and Luxury & Fashion
Strong presence of 36years in the business with record of delivering high quality
products & services to the International Market
About Tandon Group
2004 Year of Inception
100 + IT-BPO Customers
Clients Spread Across 15 Industries
In 2013, there are 1500+ Employees and Growing
Certifications: ISO 27001:2005, ISO 9001:2008, HIPAA Certified
Infinx at a Glance
Complete Portfolio of Solutions
Solution Snapshot
Healthcare Solutions
Revenue Cycle Management (RCM)
Healthcare Analytics
IT Enabled Healthcare Products & Applications
Pharmacy Process Management
Document Management Solutions
Accounts Payable Management
Indexing & Title Plant Solutions
Specialized Data Entry & Document Processing
Information Technology Solutions
Business Analytics
Software Development and Implementation
IT Tools for Business Optimization
ERP (SAP Business One) Implementation
Healthcare Solutions
Healthcare - RCM
Infinx has a strong, proven bouquet of solutions across the spectrum of healthcare RCM that focus on optimization, performance improvement & profitability.
Patient Touch Point
Registration & Demographic Entry
Insurance Eligibility & Benefit Verification
Pre-Authorization Services
Billing Services
Charge Entry
Electronic Claim Resolution
Payment Posting
Coding & Transcription
Medical Transcription
Medical Coding (ICD 9-10Transition)
TES Edits
Coding Audits
AR Services
Denial Management & AR Followup
Credit Balance Resolution
Underpayment Tracking & Resolution
Healthcare - Revenue Analytics & Technology Platform
Infinx has developed innovative IT applications that address specific challenges of the healthcare workflows such as revenue optimization & productivity.
REVENUE ANALYTICS
RCM Process Improvement Analytics
Down Coding Analytics
Account Receivable Analytics
Underpayment Analytics
REVASSURE
Identifies variances in contractual v/s Actual paid amounts
Offers process management to recover underpaid amounts from
payers
Provides analytics to predict future risk & offer reconfiguration opportunities
for revenue potential maximization
TRACKASSURE
Actively prevents missing of payments to be posted thus
preventing negative revenue impact
Dashboards to facilitate real time status reporting to clients
iDrive- Server for safe, quick information sharing
Healthcare -Pharmacy
24/7/365
Reliability Solutions Over 20 satisfied
LTC Pharmacy Clients Serve over 200,000
Beds Daily
Administration & Support
New Facility Setup & Data
Conversion
Document Triaging
Medical Administration
record (MAR) Entry
Pharmacy Billing
Registration & Insurance
Eligibility
Denial Management
Census
Formulary Indexing
Payment Posting
Medicaid Pending Status Check
Prescription Processing
New Order Entry
Refill Order Entry
Healthcare – Tools & Platforms
RevAssure
- Underpayment Management Software
TrackAssure
-Process Control and Instand Query Management Software
CredAssure
-Credential and Accreditation Management Software
AR Analytics and BI Dashboards
Multi System Integration Solution
RFID Based Patient and Device Tracking Solutions
Mobility and Patient Centricity Apps
IT Solutions
Information Technology Solutions
SAP Business One Applications Connector Tools
Integration Tools Communication Interfaces
Infinx has a robust IT solutions team dedicated to designing, developing & implementing business technology in diverse industries.
Business Intelligence Solutions
Custom Application and ERP
Technology Consulting
Mobile Technology
Enterprise Analytical Solutions
Enterprise Web Application/ Interactive Solutions
Document Management Solutions
Document Management Solutions
Infinx has a suite of document management solutions that focus on highly efficient, accurate & expertise driven delivery.
Invoice Processing
ACCOUNT S PAYABLE
Order Processing
Sales Order Processing
Cash Application
Refunds and Reconciliation
INDEXING & FORMS PROCESSING
Claims Processing
EOB Processing
Survey Forms
Title Plant Processing
Home Loan Forms
Litigation Documents
Bill of Lading
Freight Documents
Utility Bills
Cheque Entries
Shipping Invoices
Four Strong Pillars of Infinx Operations
Four Strong Pillars of Infinx Operations
Delivery Excellence
Global Delivery Model
Transition Methodology
Talent Transformation
& Retention
Training & Development
Human Resources Infrastructure
Facilities Snapshot
Business Continuity &
DRP
Quality Management
HIPAA
Quality & Compliance
In Focus - Delivery Excellence
Delivery Excellence-Global Delivery Model
ONSITE & OFFSITE
1. Requirement Gathering
2. Analysis & Planning
3. Consulting
4. Client Communication
5. Onsite Co-Ordination
1. Infrastructure Setup
2. Resource Planning &
Management
3. Project Development
4. Delivery
5. Support & QA
ONSITE & OFFSITE
Pla
nn
ing Knowledge Management Communication &
Co-Ordination
Best
Practices
Infinx Global Delivery Model
Delivery Excellence- Transition Methodology
At Infinx, we have built an efficient, well-orchestrated and precise Transition / Migration methodology that defines our relationship with our clients.
1 Core Transition As Is Study- Process Mapping, Productivity Metrics, Client Expectations Documentation- SLA, Process Manual, Knowledge Offsite Team Readiness- Orientation, Training, Rapport Pilot- Roadmap, Soft Launch
3 Steady State Continuous Quality Audits Systematic Reporting Performance Review Continuous Improvement
2 Ramp Up Incremental FTE Scale Up Recruitment Engine Process Enhancements Quality, Productivity, Enhancements post 90days
Our Transition
Methodology
In Focus - Human Resources
Human Resources - Talent Transformation & Retention
Attract Motivate Talent
Transformation
Progress & Promote
Structural change & internal Mobility Retention & Succession planing
Training
Career & executive coaching Training & Development
Develop
Single Enterprise- Wide Competency Framework, Create Leaders
Retention of critical Talent
Critical Talent Identification Profiling, Assessment, Talent Selection
Train Retain
Human Resources - Training & Development
Training Need Analysis
Training Objectives
Training Delivery
Training Evaluation
Communication
Skills Training
Voice and accent
neutralization
Communication skills
Culture Sensitization
Behavioral Training
Interpersonal Skills
Effective Planning
Problem Solving
Decision Making
Process Training
Process Training
Client Specific Training
On job Training
In Focus - Infrastructure
Headquartered in San Jose, CA
State of the art facilities in Mumbai, Navi
Mumbai, Hyderabad, Chennai & Bargur
Infrastructure –Facilities Snapshot
Infrastructure - Business Continuity & Disaster Recovery
Parallel 3 data processing facilities are located in Mumbai, Chennai & Hyderabad Data Replication Capabilities across all centers
Archive and Disaster Recovery
Interconnected delivery centers through site to site VPN tunnel Redundant Servers at each location Redundant Internet Connection
Redundancy
Daily/Weekly/Monthly Data Backup UPS protection to maintain the servers and network devices Power Backup
Data Backup
In Focus - Quality & Compliance
Quality & Compliance - Quality Measures & HIPAA
Quality Structure
Definition of Quality
Quality Control Plan
Accountability
Quality Control
Process Monitoring
Quality Evaluation
Root Cause Analysis
Corrective Action
Quality Assurance
Data Collection
Quality Reports
Quality Audits
Process Improvement
HIPPA
S E C U R I T Y S T A N D A R D S
Administrative Safeguards
Stringent Security
Management
Process
Architecture
Physical Safeguards
Access Control
Workstation
Security & Monitoring
Continuous Focus on
Technical Safeguards
Access Controlled
Environment & Information
Transmission Security
The Infinx Edge
The Infinx Edge – True Value Partners
At the core of all our strategic efforts is one singular vision –
"We want to be successful, high value partners to our Clients not mere Vendors"
Alignment
Align to a combined
vision of growth
Collaboration
Work together
to drive desired
outcomes
Knowledge
Share insights
to stay effective,
competitive, sustainable
Improvement
Understand Pain points
and develop enhancements
Transition
Focus on integration
and seamless process
movement
California, USA
Infinx Services Pvt. Ltd.
4340 Stevens Creek Blvd.
Suite 275, San Jose, CA 95129,
Telephone: +1 (408) 404-0500
Fax: +1-(408)-404-0548
Email: [email protected]
Mumbai, India
Infinx Services Pvt. Ltd.
Unit No. 1, SDF-1, Seepz-Sez,
Andheri (East), Mumbai 400096,
India 400-096
Telephone: +91-22-4036-3000
Fax: +91-22-2829-0313
Infinx Services Pvt. Ltd.
Plot No.B27, Phase II, Zone ‘B’ Mepz-Sez, Sanatorium, Tambaram Chennai, Tamil Nadu, India
Telephone: +91 44 2262-8600
Fax: +91 44 2262-8612
Chennai, India Hyderabad, India
Infinx Services Pvt. Ltd.
Level - 1, Tower- 2, SEZ IT Park,
Raheja's Mind space - South, Hardware Park, Srisailam Highway, Maheswaram-
Mandal, Dist. - Ranga Reddy.
Hyderabad- 500 005
Telephone: +91 0841-4677-777
