Configuring Logos on the DNCS User Guide - Cisco€¦ · Logos are used to quickly identify the provider of your various services. This is especially useful to subscribers as they

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Configuring Logos on the DNCS User Guide

Please Read

Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.

Notices

Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks.

Third party trademarks mentioned are the property of their respective owners.

The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1009R)

Publication Disclaimer Cisco Systems, Inc. assumes no responsibility for errors or omissions that may appear in this publication. We reserve the right to change this publication at any time without notice. This document is not to be construed as conferring by implication, estoppel, or otherwise any license or right under any copyright or patent, whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent.

Copyright © 2008, 2010, 2012 Cisco and/or its affiliates. All rights reserved. Printed in the United States of America.

Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any information retrieval system, electronic or mechanical, for any purpose, without the express permission of Cisco Systems, Inc.

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Contents

About This Guide v

Logo Overview 1

Logo Types ................................................................................................................................ 2 Logo Requirements .................................................................................................................. 7

Post Logos 9

Posting Custom Logos on the DNCS .................................................................................. 10 Checking for Existing Custom Logos on the DNCS ......................................................... 12 Posting New Custom Files ................................................................................................... 13 Replacing Custom Logo Files ............................................................................................... 15

Posting Logos with Enhanced SARA 17

Introduction to Enhanced SARA ......................................................................................... 18 How Enhanced SARA Releases Choose Service Logos .................................................... 20 Creating and Configuring Logos ......................................................................................... 21

Customer Information 23

Appendix A Default Logo List 25

Logos and IDs ......................................................................................................................... 26

Appendix B Troubleshooting 35

Troubleshooting Tips ............................................................................................................ 36

About This Guide

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About This Guide

Introduction Logos are used to quickly identify the provider of your various services. This is especially useful to subscribers as they can locate specific channels by recognizing a logo in the interactive program guide (IPG) or while changing channels. The following two types of logos exist:

MSO logo—used to identify the service provider or to brand certain features on the set-top.

Service logos—used to identify a service. For example, the HBO logo identifies the HBO service offering.

Service and MSO logos are used with Digital Home Communication Terminal (DHCT) client releases up to SARA 1.60, DVR 1.5.x, EXP 2.0.x, and HD 1.6.

Enhanced SARA refers to DVR 1.9.0 and EXP 2.3.0 (SARA 1.93 or SARA 1.63) or later.

The procedures discussed in this user guide describe the processes required to store MSO and service logos on the Digital Network Control System (DNCS).

Purpose The purpose of this document is to provide procedures for loading logos onto the DNCS. This document also contains logo specifications, and procedures for obtaining logos and posting them to the DNCS.

Audience This document is written for operators of digital cable television systems that use the SARA. System operators, field service engineers, and Cisco® Services engineers may also find the information in this document helpful.

Important: Sites that are not using SARA should work with their navigator provider to determine how to manage logos on their system.

About This Guide

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Document Version This is the second formal release of this document. In addition to minor text and graphic changes, the following table provides the technical changes to this document.

Description See Topics

Provides information for configuring high-definition logos using Enhanced SARA

Logo Requirements (on page 7)

Posting Custom Logos on the DNCS (on page 10)

Posting Logos with Enhanced SARA (on page 17)

Logos and IDs (on page 26)

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Introduction You can use MSO logos to identify your company or to brand certain features on the set-top. You can also use service logos, such as the HBO logo, to enhance a service's identity.

This chapter introduces MSO and service logos while also describing how they are positioned within screens and banners.

1 Chapter 1 Logo Overview

In This Chapter Logo Types ............................................................................................... 2 Logo Requirements ................................................................................. 7

Chapter 1 Logo Overview

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Logo Types

MSO Logos An MSO logo is the logo that identifies the service provider. The MSO logo can appear in a screen as defined in the following table.

Note: The spin-down logo only appears on set-tops having Digital Video Recorder (DVR) capabilities.

MSO Logo Type Definition

IPG Logo Appears at either the top left or top right corner of the Interactive Program Guide (IPG). This logo can also be used as a screen saver for services that use the bfs://resapp/music URL

Hi-Res IPG Logo High resolution version of the IPG logo

Not IPG Logo Appears on other screens, such as the recorded list for the DVR service and the HDTV setup wizard

Hi-Res Not IPG Logo

High resolution version of the Not IPG Logo

Spin-Down Logo Appears when the DVR enters a power save mode. When the DVR is in power save mode, the hard drive "spins down" and the DVR displays this logo as a screen saver

MSO Logo Examples In the following examples, the IPG, Not IPG, and spin-down logos all use the same logo; however, this is not a requirement. You can use a different logo for all three MSO logo types.

Logo Types

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Service Logos Service logos, such as the HBO logo, are used to enhance a content provider's identity. The DBDS environment supports the following two types of logos:

Predefined logos in the range 1 through 255 built into the set-top.

MSO defined service logos are in the range 256 through 32767.

Logo Types

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Service logos can appear in any of the locations described in the following table.

Banner/Screen Service Logo Location

IPG Logo Appears at either the top left or top right corner (opposite the MSO logo) on the IPG

Channel Banner Appears in the channel banner of the TV screen when a subscriber tunes to a service or presses the Info button on the set-top or remote control

Music Service Screen Saver

Appears on the screen saver for music services having the bfs://resapp/music URL defined in the SAM Services GUI

Service Logo Examples


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Logo Requirements

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Logo Requirements The following table provides requirements for creating and saving MSO and service logos that will be stored on BFS.

The following information about MSO and service logos within each scheme is also included in this section.

Notes:

For details about obtaining and posting logos, go to Post Logos (on page 9).

Default service logos are stored on set-tops; go to the Default Logo List (on page 25) to view a table that identifies the default logos.

Specification MSO Logos Local Service Logos

Default Service Logos

Size Requirements (maximum, in pixels)

54 x 37 (low-resolution)

100 x 40 (high-resolution)





Destination File Name

msologo.rle

msologohi.rle

msologoipg.rle

msologoipghi.rle

msologonotipg.rle

msologonotipghi.rle

ssmsologo.rle

servicelogo.res stored in DHCT

Stored on BFS (directory path)

bfs://osm bfs://osm/ib N/A

Logo IDs N/A > 256

Note: Logo IDs must be assigned in sequential order.

1 – 255

Provider third-party logo provider or self-generated*

third-party logo provider or self-generated*

Cisco

* The LogoTool software allows third-party developers and system operators to create custom MSO and service logos. You or your logo vendor must make the logos according to our specifications. See the LogoTool User's Guide (part number 4000820) for details.

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Default service logos are prepackaged onto set-tops as part of the set-top software. These logos are defined with a logo ID between 1 and 255. To see a list of the default logos, go to the Default Logo List (on page 25).

All other logos (IPG, Not IPG, spin-down, and custom service logos) are either created using our LogoTool or provided by a third-party logo provider.

This chapter describes how to acquire and post logos on your system.

Important: For the purpose of this document and to encourage a consistent implementation across systems, We encourage you to place all logo-related files in the /export/home/dncs/LOGOS directory. If you have chosen to store your logo files in an alternate location, simply use the directory path to that location anytime the instructions direct you to the /export/home/dncs/LOGOS directory.

2 Chapter 2 Post Logos

In This Chapter Posting Custom Logos on the DNCS ................................................. 10 Checking for Existing Custom Logos on the DNCS ........................ 12 Posting New Custom Files .................................................................. 13 Replacing Custom Logo Files .............................................................. 15

Chapter 2 Post Logos

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Posting Custom Logos on the DNCS

Introduction Systems that are not using MSO logos or custom service logos do not have to post files on BFS to utilize the default service logos provided in the DHCT software.

Note: No default MSO logos are provided.

Systems that want to utilize these extra capabilities will need to perform the following procedures:

Obtain or create logo files

Post new logo files on the DNCS

The following tables provide a summary of the configuration that is required to post MSO and custom service logos.

Note: The source file names are determined by your logo providers and may differ significantly from those shown.

MSO Logos

Source File Usage Destination Path and File Name Transport

companylogo1.rle MSO logo bfs://osm/msologo.rle Out-of-Band

MSO logo hi-res

bfs:///osm/msologohi.rle Out-of-Band

IPG logo bfs:///osm/msologoipg.rle Out-of-Band

IPG logo hi-res

bfs:///osm/msologoipghi.rle Out-of-Band

companylogo2.rle MSO logo not IPG

bfs://osm/msologonotipg.rle Out-of-Band

MSO logo not IPG hi-res

bfs:///osm/msologonotipghi.rle Out-of-Band

companylogo3.rle spin-down logo

bfs://ssmsologo.rle Out-of-Band

Note: You can use the same source file for some or all of the MSO logo functions. If you choose to do this, simply use the same source file when posting the files on BFS.

Posting Custom Logos on the DNCS

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Custom Service Logos

Source File Usage Destination Path and File Name

Transport

local_logos.res Customer Service Logos

bfs://osm/ib/servicelogo.res In-Band


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Checking for Existing Custom Logos on the DNCS 1 From the DNCS Administrative Console, click Element Provisioning or Home

Element Provisioning. 2 From the DHCT Provisioning area, click OS. The DHCT OS List opens.

3 Do the any of the following files appear in the OS List?

msologo.rle: IPG logo

msologonotipg.rle: recorded list and high-definition (HD) setup wizard logo

ssmsologo.rle: spin-down DVR screen saver logo

servicelogo.res: service logos a If yes, go to Replacing Custom Logo Files (on page 15) to update an existing

MSO or service logo file. b If no, go to Posting New Custom Files (on page 13) to add MSO or service

logo files for the first time.

Posting New Custom Files

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Posting New Custom Files 1 From the DHCT OS List window, the File menu and select New. The Set Up

DHCT OS window opens.

2 Click the Browse button. The Select OS window opens. 3 Go to the directory where you stored the file and select RES or RLE file that you

want to use on the DNCS. See the table in Posting Custom Logos on the DNCS (on page 10) for logo configuration information. Example: /home/export/dncs/LOGOS/victorycable.rle

4 Type the appropriate path and file name for the type of logo file being posted in the Destination field. See Posting Custom Logos on the DNCS (on page 10) for details. Example: bfs///osm/msologoipg.rle

5 In the Description field, enter text that describes this file (for example, MSO IPG Logo).

6 From the Format field, click one of the following options:

For MSO logos, click Out-Of-Band File.

For the service logo file, click In-Band File. 7 Click Save. The logo file is posted on BFS. 8 To see if the new logo displays, perform one of the following options, as

appropriate: a Reboot the set-top and either wait for the clock to appear on the LED or for

the LED to stop blinking (Explorer 940 set-tops only). b To see the MSO logo (RES files), display the IPG. c To see the MSO Not IPG logo (RLE file), access the recorded list or the HD

setup wizard.


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d To see the spin-down logo, access the DVR list between 1 AM and 6 AM and wait for the DVR to go into power save mode. When this occurs, the spin-down logo appears in the screen saver.

e To see the new custom service logos, update SAM Services on the DNCS to point to the new logos. See the DNCS Online Help for instructions.

Note: If the new logo did not replace an existing logo, contact Cisco Services. 9 Choose one of the following options as it applies to your site:

If you need to add another logo file, repeat steps 1 through 8.

If you do not need to add another logo file, close the DHCT OS List window.

Replacing Custom Logo Files

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Replacing Custom Logo Files 1 Select the existing logo file, click File, and select Open. The Set Up DHCT OS

window opens.

2 Click the Replace File Contents button and then click the Browse button. The

Select OS window opens. 3 Go to the directory where you stored the new logo file, and then click to select

the replacement RLE or RES file that you want to use.


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Example: /home/export/dncs/LOGOS/victorycable.rle

4 Click OK. The Select OS File window closes and the file you selected appears in

the Source File area of the Set Up DHCT OS window. 5 Click Save. The Set Up DHCT OS window closes. 6 To see if the new logo displays, perform one of the follow options, as

appropriate: a Reboot the set-top and either wait for the clock to appear on the LED or for

the LED to stop blinking (Explorer 940 set-tops only). b To see the MSO logo (RES files), display the IPG. c To see the MSO Not IPG logo, access the recorded list or the HD wizard. d To see the spin-down logo, wait for the DVR to go into power save mode.

When this occurs, the spin-down logo appears in the screen saver. e To see the new custom service logos, the SAM services must be updated to

point to the new logos. See the DNCS Online Help for instructions. Note: If the new logo did not replace an existing logo, contact Cisco Services.

7 Repeat steps 1 through 6 to replace any other files, as needed.

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If your site uses Enhanced SARA (also called "High-Resolution SARA"), you can define high-resolution logos to appear on the screen.

This chapter provides information about working with logos for sites that are running Enhanced SARA (or high-resolution SARA).

3 Chapter 3 Posting Logos with Enhanced SARA

In This Chapter Introduction to Enhanced SARA ........................................................ 18 How Enhanced SARA Releases Choose Service Logos ................... 20 Creating and Configuring Logos ........................................................ 21

Chapter 3 Posting Logos with Enhanced SARA

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Introduction to Enhanced SARA When sites that are running Enhanced SARA display standard ("legacy") logo files, the logo appears much smaller than expected. You can address this problem by creating two additional logo files:

servicelogo.res. This file can be an existing service logo file already being used with low resolution SARA.

servicelogo.hi.res. This file contains the same logos as in the servicelogo.res file, but these are high resolution logos. Each logo in the servicelogo.res file should have a matching logo in the servicelogo.hi.res file and the logo ID must match.

The following table explains some of the differences between standard SARA and Enhanced SARA:

Title Standard SARA Enhanced SARA

Resolution of Logos

Supports low-resolution Service and MSO logos

Supports the following:

low-resolution ("legacy") logos

high-resolution logos

Logo files Supports a single Service Logo file (such as servicelogo.res)

Supports two new files:

servicelogo.hi.res, which contains high--resolution logos defined by the service provider, with IDs from 256 and above.

servicelogo.default.hi.res, which contains high-resolution logos for service logos with IDs from 1 - 255.

Important: If you use these files, then you should check the contents of the files to make sure that the logo IDs match between these files and their low-resolution counterparts.

Resource ID Numbering is contiguous.

Size of MSO logo Maximum size is 54 x 37 (low-resolution only)

Maximum size of 54 x 37 for a low-resolution logo or 100 x 40 for a high-resolution logo

Size of channel logos

Maximum size is 25 x 25 (low-resolution only)

Maximum size of 25 x 25 for a low-resolution logo or 100 x 40 for a high-resolution logo

Introduction to Enhanced SARA

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This chapter explains how to set up both low-resolution and high-resolution logo files for use within an Enhanced SARA environment.

Chapter 3 Posting Logos with Enhanced SARA

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How Enhanced SARA Releases Choose Service Logos If you have multiple service logo images on the DNCS, Enhanced SARA uses the following procedure to choose the correct image.

First, SARA checks the SAM information to find the logo ID number for the channel.

For predefined or custom logos:

If the logo ID is 1 through 255, SARA will use either the logo in the set-top or servicelogo.default.hi.res.

If the logo ID is 256 or higher, SARA will use either servicelogo.res or servicelogo.hi.res.

For high-resolution or low-resolution logos:

If the current screen is high resolution, SARA tries to use a high-resolution service logo. These are contained in the files servicelogo.hi.res and servicelogo.default.hi.res.

If no high resolution logo was found or the current screen is low resolution, SARA will use a low-resolution logo. These are contained in the image in the set-top and in the file servicelogo.default.hi.res.

If no matching custom logo is found, SARA will not display any logo.

Creating and Configuring Logos

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Creating and Configuring Logos

Creating MSO and Service Logos You can use the Cisco Logo tool and documentation to create high-resolution and low-resolution logos. Refer to LogoTool User's Guide (part number 4000820) for more information on creating these logos.

Configuring MSO Logos on the DNCS The procedure to configure MSO logos on the DNCS is exactly the same for high-resolution and low-resolution logos as for legacy logos. Go to Post Logos (on page 9) for more information on configuring MSO logos.

Posting New Service Logo Files The procedure to post the new high-resolution and low-resolution service logo files to the BFS is the same as for adding applications on the BFS.

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If You Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer.

Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account. Check your extranet site often as the information is updated frequently.

4 Chapter 4 Customer Information

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A Appx auto letter Appendix A Default Logo List Introduction This section includes the default logo list provided and updated by our engineers. These logos are included on set-tops, as the service logo file is part of the set-top software.

In This Appendix Logos and IDs ........................................................................................ 26

Appendix A Default Logo List

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Logos and IDs The following table of Logo IDs describes the 255 logos known at the time of SAM Server deployment that may be resident in HCT applications. They are provided in the default Logo Table.

Logos that are marked with * are not currently supported. LogoID Call Channel Name Type Category

1 ABC ABC - American Broadcasting Corporation Network General

2 ANC All News Channel Cable News

3 A1TV America One Television* Cable

4 ACN America's Collectibles Network* Cable

5 AHN America's Health Network Cable

6 AIN American Independent Network* Cable

7 JEWL American Jewelry Store* Cable Shopping

8 AMC American Movie Classics Cable Movies

9 ROMN American Movie Classics - Romance Classics* Cable Movies

10 ANA ANA Television* Cable

11 ANP Animal Planet Cable Educational

12 APPL Applause Networks* Cable

13 AAN Arts & Antiques Network, The* Cable Arts

14 A&E Arts & Entertainment Network Cable Arts

15 BET BET - Black Entertainment Television Cable

16 BETJ BET on Jazz Cable

17 BH Better Homes* Cable

18 BLTV Better Living TV* Cable

19 BIT Bloomberg Information Television Cable Info

20 BOX Box, The* Cable Music

21 BRVO Bravo Cable Arts

22 MRKT Cable Marketplace* Cable Shopping

23 CSP Cable Satellite Public Affairs Network Cable PEG

24 CSP2 Cable Satellite Public Affairs Network 2 Cable PEG

25 CAL California Channel, The* Cable

26 ARTS Canadian Arts & Culture* Cable Arts

27 CPAC Canadian Parliamentary Channel* Cable PEG

Logos and IDs

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LogoID Call Channel Name Type Category

28 TOON Cartoon Network Cable Kids

29 CBC CBC - Canadian Broadcasting Corporation* Network General

30 NEWS CBC Newsworld* Cable News

31 CBS CBS Network General

32 EYE CBS Eye On People Cable

33 CBS CBS Newsnet* Cable

34 CHAM Channel America* Cable

35 ERTH Channel Earth Cable

36 CCN Children's Cable Network* Cable Kids

37 CTN Chinese Television Network* Cable International

38 CBN Christian Broadcasting Network* Cable Religious

39 CGC Cinema Golden Choice* Cable Movies

40 MAX Cinemax Cable Movies

41 MAX2 Cinemax 2 Cable Movies



44 CLARO Claro Vision* Cable International

45 ARTS Classic Arts Showcase* Cable Arts

46 CSN Classic Sports Network Cable Sports

47 CMC CMC Television Network* Cable

48 CNN CNN - Cable News Network Cable News

49 HN CNN Headline News Cable News

50 CNNI CNN International Cable News

51 CNNSI CNN/Sports Illustrated Cable News

52 CNNfn CNN: Financial Network Cable News

53 CMDY Comedy Central Cable Entertainment

54 COM Comedy Network, The* Cable Entertainment

55 CTVN Computer TV Network* Cable Info

56 CNBC Consumer News & Business Channel Cable News

57 HITS Continuous Hits* PPV Movies

58 CMT Country Music Television Cable Music

59 CORT CourtTV Cable PEG

60 CTV CTV Network* Network General

61 DMX Digital Music Express* Virtual Music

62 DISC Discovery Channel, The Cable Educational


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63 DISC Discovery-Civilization Cable Educational

64 DISC Discovery-History* Cable Educational

65 DISC Discovery-Kids Cable Educational

66 DISC Discovery-Science Cable Educational

67 DISC Discovery-Travel & Living Cable Educational

68 DISN Disney Channel, The Cable Kids

69 DOW Dow Jones Investor Network* Cable Info

70 E! E! Entertainment Television Cable Entertainment

71 ECO Ecology Channel, The Cable

72 EDU Education Channel, The* Cable Educational

73 EMP Empire Sports Network Cable Sports

74 ENC Encore Cable Movies

75 ACTN Encore - Action Cable Movies

76 HITS Encore - Hits* Cable Movies

77 LOVE Encore - Love Stories Cable Movies

78 MYST Encore - Mystery Cable Movies

79 ESP Encore - Spanish* Cable International

80 TRUE Encore - True Stories and Drama Cable Movies

81 WAM! Encore - WAM! America's Youth Network Cable Movies

82 WEST Encore - Westerns Cable Movies

83 PLEX Encore Plex Cable Movies

84 ESPN Entertainment Sports Programming Network Cable Sports

85 ESP2 Entertainment Sports Programming Network 2 Cable Sports

86 ESNW ESPNews Cable Sports

87 EWTN Eternal Word TV Network Cable Religious

88 FAM Family Channel Cable

89 FMLY FamilyNetwork* Cable

90 FASH Fashion Network* Cable

91 TFC Filipino Channel, The Cable International

92 FISH Fish Network* Cable

93 FIT Fit TV Cable

94 FLIX FLIX Cable Movies

95 FNWS Foreign News Channel, The* Cable News

Logos and IDs

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96 FOX Fox Network Network General

97 FNC Fox News Channel Cable News

98 FOXS Fox Sports Cable Sports

99 FREE Free Speech TV* Cable

100 fx fx Cable

101 fxM fx: Movies from Fox Cable Movies

102 GALA Galavision Cable

103 GAME Game Show Network Cable Entertainment

104 GEMS Gems Television Cable

105 GLOB Global Shopping Network* Cable Shopping

106 GOLF Golf Channel, The Cable Sports

107 GMN Gospel Music Network Cable Music

108 GAC Great American Country Cable

109 HBO HBO Multiplex Cable Movies

110 HBOF HBO-Family Cable Movies

111 HBOF HBO-International* Cable Movies

112 HBO2 HBO2 Cable Movies

113 HBO3 HBO3 Cable Movies

114 HBO HBO: Home Box Office Cable Movies

115 HEC Higher Education Channel* Cable Educational

116 HTV Hispanic Music Channel* Cable Music

117 HIST History Channel, The Cable Educational

118 HCN Hobby Craft Network, The* Cable

119 HGTV Home & Garden TV Network Cable

120 HSN Home Shopping Network Cable Shopping

121 SPRE Home Shopping Spree* Cable Shopping

122 HTS Home Team Sports Cable Sports

123 HOT Hot Choice PPV Movies

124 IDEA Idea Channel, The* Cable

125 IFC Independent Film Channel Cable Movies

126 INSP Inspirational Network, The Cable Religious

127 INTL International Channel Network Cable International

128 ITV International Television* Cable International

129 JTN Jewish Television Network* Cable

130 JCN Jones Computer Network* Cable

131 KN Kaleidoscope Cable


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132 KNOW Knowledge Network Cable Educational

133 TLC Learning Channel, The Cable Educational

134 LTN LeisureTime Network* Cable

135 LIFE Lifetime Cable

136 MSG Madison Square Garden Network Cable Sports

137 MSNBC Microsoft NBC Cable

138 MSC Midwest Sports Channel Cable Sports

139 MEU Mind Extension University* Cable Educational

140 MOR MoreMusic* Cable Music

141 TMC Movie Channel, The Cable Movies

142 MMAX Movie Max* Cable Movies

143 TMN Movie Network, The* Cable Movies

144 MPIX Movie Pix Cable Movies

145 MUCH MuchMusic Cable Music

146 MC Music Choice Virtual Music

147 MP Music Plus* Cable Music

148 MTV Music Television Cable Music

149 M2 Music Television 2 Cable Music

150 ZONE Music Zone, The* Cable Music

151 MMAX MusiMax* Cable Music

152 NASA NASA TV* Cable

153 TNN Nashville Network, The Cable

154 SGL National & International Singles Television* Cable

155 NET National Empowerment TV Cable

156 NJT National Jewish TV Network* Cable

157 NPS National Programming Network* Cable

158 NBC NBC - National Broadcasting Company Network General

159 NET1 Network One Cable

160 NECN New England Cable News* Cable News

161 NESN New England Sports Network Cable Sports

162 INSP New Inspirational Network* Cable Religious

163 NWSP Newsport* Cable Sports

164 NET NewsTalk Network* Cable News

165 NEWT NewsTalk Television* Cable News

Logos and IDs

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166 NWI Newsworld International* Cable News

167 NICK Nickelodeon Cable Kids

168 TVLND Nickelodeon TV Land Cable Kids

169 TNC Nostalgia Network, The Cable

170 ODSY Odyssey Channel Cable Religious

171 OUT Outdoor Channel, The Cable

172 OL Outdoor Life Network Cable Sports

173 AARTS Ovation: The Arts Network Cable Arts

174 PBS PBS - Public Broadcasting Service Network General

175 PCN Pennsylvania Cable Network* Cable

176 TPN People's Network, The* Cable

177 PCTV Planet Central Television* Cable

178 PLBY Playboy Channel, The Adult Adult

179 TPC Portuguese Channel, The* Cable International

180 TVGD TV Guide Channel Cable

181 PRIM Prime Deportiva Cable Sports

182 PSN Prime Sports Network* Cable Sports

183 PRIME Prime Ticket* Cable

184 PASS Pro Am Sports System Cable Sports

185 QVC QVC Cable Shopping

186 QVCF QVC Fashion Channel* Cable Shopping

187 Q2 QVC-2 Cable Shopping

188 REQ RequestTV PPV Movies

189 SCIFI Sci-Fi Channel Cable

190 SAH Shop at Home* Cable Shopping

191 SHOP Shopping Channel, The* Cable Shopping

192 SHOW Showcase* Cable Movies

193 SHOW Showtime Cable Movies

194 SHO2 Showtime 2 Cable Movies

195 SHO3 Showtime 3 Cable Movies

196 SHOW Showtime Multiplex Cable Movies

197 SILEN Silent Network, The* Cable Movies

198 SNEAK Sneak Prevue Cable

199 SPAC Space: The Imagination Station* Cable General

200 SV Speedvision Cable Sports

201 SPICE SPICE Adult Adult


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202 TSN Sports Network, The* Cable Sports

203 SPOR SportsChannel Cable Sports

204 SS Sportscope Toronto* Cable Sports

205 SSN SportSouth Network Cable Sports

206 STAR StarNet* Cable

207 STRZ Starz! Cable Movies

208 STZ2 Starz!2 Cable Movies

209 SUND Sundance Film Channel, The Cable Movies

210 SUN Sunshine Network Cable Sports

211 TLNT TalentVision* Cable

212 TLN TeleLatino Movie Network* Cable International

213 TELE Telemundo Network International

214 TOON TELETOON* Cable Kids

215 TRAV Travel Channel, The Cable

216 TBN Trinity Broadcasting Network Network Religious

217 TRIO TRIO* Cable

218 TBS Turner Broadcasting System, Atlanta Superstation General

219 TCM Turner Classic Movies Cable Movies

220 TNT Turner Network Television Cable

221 TVN Turner Vision Cable Movies

222 WIDE TurnerVision Widescreen* Cable Movies

223 ASIA TV Asia* Cable International

224 FOOD TV Food Network* Cable

225 UNIV University Network* Cable Educational

226 UNI Univision Network International

227 UPN UPN - United Paramount Network Network General

228 USA USA Network Cable General

229 VP Value Plus* Cable

230 CATS Video Catalog Channel* Cable Shopping

231 VH1 Video Hits One Cable Music

232 VIDS Video Seat* Cable

233 VC Viewers Choice PPV Movies

234 VIVA Viva Television Network* Cable

235 WB WB - The Warner Bros. Network Network General

236 TWC Weather Channel, The Cable Info

Logos and IDs

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237 TWN Weather Network, The* Cable Info

238 WGN WGN, Chicago Superstation General

239 WHOL Whole Wide World* Cable

240 WING Wingspan: The Aviation Channel* Cable

241 WTN Women's Television Network* Cable

242 CINE World Cinema* Cable Movies

243 WHTV World Harvest TV* Cable

244 WTV Worship TV* Cable Religious

245 WWOR WWOR, New York Superstation General

246 YTV Youth Television* Cable Kids

247 ZMUS Z Music Cable Music

248 ADULTV AdultVison Cable

249 BBC British Broadcasting Company Network

250 PAXTV Pax TV Network

251 VV ValueVision Cable

252 ZDTV ZDTV Cable

738163 Rev C 35

B Appx auto letter Appendix B Troubleshooting Introduction This section provides troubleshooting information that will help you to verify possible issues that are affecting the proper display of MSO and service logos on set-tops.

In This Appendix Troubleshooting Tips ........................................................................... 36

Appendix B Troubleshooting

36 738163 Rev C

Troubleshooting Tips The following table includes common situations that might prevent you from seeing logos or from seeing the correct logo on a set-top. If you are still experiencing difficulties after trying the suggestions provided, please call Cisco Services for further assistance.

Issue Task

The set-top box cannot read files from BFS

Make sure that the logo files are stored in the correct directories on BFS

Note: If you are not familiar with troubleshooting the BFS, call Cisco Services.

No logo or an incorrect logo appears in screens and banners

Check the Logo entry in the SAM Service List on the DNCS for a particular service to ensure that the correct logo ID is entered

Check that the server name, directory names, and file names are formatted correctly

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www.cisco.com This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice. © 2008, 2010, 2012 Cisco and/or its affiliates. All rights reserved. March 2012 Printed in United States of America Part Number 738163 RevC

Documents

Configuring Logos on the DNCS User Guide - Cisco€¦ · Logos are used to quickly identify the provider of your various services. This is especially useful to subscribers as they