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CONNECTING YOU TO YOUR PATIENTS Across the world, ever-greater numbers of people now have access to the latest advances in medical science. From antiretroviral drugs, to affordable 3-D printed artificial limbs, change is affecting the lives of those who need it most. This is the power of #global trade. Of course there is still a long way to go, but one package at a time, the more we keep trading the better it’s going to get for everyone, everywhere. Read more online.

www.dhl.com

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CONNECTING YOU TO YOUR PATIENTS Today, access to the latest advances in medicine is reaching the most remote areas across the planet. Not only has it contributed to a 50% decrease in child mortality since 1990, but also a 33% increase in average life expectancy. This is the power of #global trade. Of course there is still a long way to go, but one package at a time, the more we keep on trading the better it’s going to get for everyone, everywhere.

Read more online.

www.dhl.com

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3 DHL Supply Chain | Life Sciences & Healthcare | 2017

Creating your competitive advantage Scale and expertise provides access to healthcare worldwide

Connecting you to your patients

Solutions

Scale

Patient

We understand your business and work with you to develop the solutions which will deliver real benefits to you and your patients. We have a broad range of products and capabilities which can be scaled and replicated to meet your needs. Our dedicated pharmacists and quality managers have deep understanding of the regulatory & quality assurance environment.

Life Sciences & Healthcare industry specialized solutions

• Broad service offering

• Replicable solutions & best practices around the globe

Market leader in Life Sciences & Healthcare logistics

• > 270 customers

• 170 facilities

• > 40 countries

• Global best practices

Best-in-class Life Sciences & Healthcare experts

• Our people

• We understand the regulatory & quality assurance environment better than anyone else

• More than 150 dedicated pharmacists and 100+ quality managers

Skills

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Shift the portfolio…

Grow

…to address attractive segments

Create an effective organization globally…

Connect

…to enable change

Drive standardization and reduce complexity…

Focus

…to increase efficiency

DHL Supply Chain | Life Sciences & Healthcare | 2017

DHL Supply Chain vision & Strategy 2020

To be THE logistics provider for the Life Sciences and Healthcare sector VISION

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Safety Quality

Increase Efficiency

Reduce Costs

DHL Supply Chain | Life Sciences & Healthcare | 2017

Enabling excellence through globally standardized operations

We lead the industry in quality for our customers, our operations and our people through focus on excellence in every stage of our operations lifecycle

Deliver top-class start-up implementation

Proven, proprietary start-up delivery and project management processes and tools as our global standard

Assure your operation is set up for success

Sites are compliant and fit to operate with strict quality and safety standards and supported by behavioral-based culture

Incubate the next innovation to stretch excellence boundaries

At the forefront of our industry in designing and managing innovation projects in technology, automation or process innovations

Improve efficiency, operational focus and simplicity

Continuous improvement culture is lived through our operations supported by industry leading toolbox and processes

Security

Continuous Improvement GoGreen

Focus

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DHL Life Sciences & Healthcare global quality approach

DHL Supply Chain | Life Sciences & Healthcare | 2017

We are organized to assure quality and regulatory compliance in all of our Life Sciences & Healthcare operations

Global QA/RCR Team

Regional QA/RCR Teams

Country QA/RCR Teams

150 + Fulltime Pharmacists

Life Sciences

QUALITY managers globally

DHL Serialization Journey

Patient safety: Protecting the patient where the logistics processes can have an impact.

Product quality: GxP systems ensuring product integrity maintained, fully traceable, and fit for use.

Compliance: Meeting customer’s and regulators’ requirements through technical agreements, licensing and reporting.

Number one in Quality & Compliance

Focus

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DHL Supply Chain leadership team for the global Life Sciences & Healthcare sector

Strong leadership and experience in Life Sciences & Healthcare and supply chain management

CEO Global LSH Tim Slater

North America Scott Cubbler

Human Resources Nicki Hay

APAC Saul Resnick

Finance Henning Weber

IT Keith Turner

MLEMEA Eddy de Vita

Chief Customer Officer

Mike Summers

UK & Ireland Nick Gerrard

Chief Operating Officer

Scott Cubbler

Latin America Luiz Moreira

Chief Transfor- mation Officer Nick Gerrard

NHSSC Tim Slater

Connect

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Life Sciences & Healthcare customer committee

Global AM & BD leadership team in Life Sciences & Healthcare Global CCO LSH

Mike Summers Global Products & Account management Regions & Regional Teams

Global Account Lead Phil Siewert

Global Account Lead Thorsten Roggenbuck

Product Development Lead Mike Bebbington

LATAM BD&AM Lead Luiz Moreira

NA BD&AM Lead David Kopstein

Sector Development Aiste Slabokaite

APAC BD&AM Lead Alex Maxwell

MLEMEA BD&AM Lead Paolo Rosanna

UK&I BD&AM Lead Jason Johnson

China LSH Lead Michael Trinkus

Connect

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Industry expertise

DHL Supply Chain | Life Sciences & Healthcare | 2017

Areas of expertise • Bio-tech & Vaccines • Patented Pharma • Generics • Animal Health • Consumer Health

Areas of expertise • Diagnostic Agents &

Combination Products • Implantable devices • Imaging, Diagnostics &

Capital Equipment • Consumables & Long Term

Care Equipment

Areas of expertise • National Health Providers • Public Hospitals • Private Hospitals & Groups • Insurers • Home Care

Areas of expertise • Pharmaceutical Companies • Contract Research • Central Labs • Specialist Providers

Grow

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Growing together by enabling your transformational agenda

DHL Supply Chain | Life Sciences & Healthcare | 2017

Industry challenges/transformation Our focus

The LSH industry is experiencing a transformation

We understand your challenges and have solutions and expertise to enable your transformation:

• Supply Chain Consultancy

• First time outsourcing leadership

• Network optimization

• Channels strategy

• New market entry

• Post merger integration support

• Cost-to-serve-analysis

Market: M&A

Offering: New channels Geographies

Industry dynamics

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