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Strategies for Successful Voice Modernization
VDS + AudioCodes Joint Webinar
VDS Creates Effortless
Interactions
VDS Core Competencies
VDS PRO Suite of Services
Customer EngagementBusiness Collaboration
Enterprise Telephony
Today’s Agenda
Introduction and Overview: Mike Davito, Chief Business Officer, VDS
Universal Communications Architecture:Mike Pio, Sales Engineer Global Services, AudioCodes
Use Case Study:Steve Rivers, Practice Lead, Business Collaboration, VDS
Conclusion: Q&A / What’s next?Team, Mike Davito
Blockers to Successful Voice Modernization
Internal to Company – Existing Business Process
Voice as a Utility – always on yet none strategic (like Electricity)
Why buy what you already own?
Return on Investment hard to quantify
Dynamic Corporate Communications Strategies
External to Company – Macro Trends
Shifting modes of communication –
Who calls anymore?
Decoupling of Applications
Mobility of the Knowledge Worker
Carrier PRI to SIP
Drivers for Successful Voice Modernization
Risk Mitigation – EOL/EOS of Existing System
Cost of Downtime/Recovery Time
Centric on Calls to the Org versus Individual
Gaining Competitive Advantage
Executive Sponsorship
Cost Reduction (Debunking Single Vendor Myth)
Universal Communications Architecture
Comprehensive solution for Enterprise Voice Network Modernization
The Changing Enterprise Communications Landscape
Employees are working from anywhereCustomers and partners are engaging
in new and different ways
Communications costs
Competitiveness
• As comm costs increase, competitiveness decrease• Large Ent. are on eternal quest seeking lowering costs• EOL/EOS legacy systems intensify the need
• 80% work away from the office 2 days or more of every week
• Multi real-timeWebRTC modalities (voice, chat, web, video, social)
• 2015: 2 Billion enabled devices 2019: 6B
Service providers are transforming their infrastructure to IP
* Gartner, “IT Key Metrics Data 2016: Key Infrastructure Measures: Voice Network Analysis: Current Year”, December 14, 2015
Change Inhibiting Challenges
1. From silos to universal2. Securing communications3. Complying with regulation4. Managing Operations and Quality
Many Silos = Operational Inefficiency
Legacy PBX
Local Dial Plan
Local Voice Policy and Routing
Local Management and Analytics
PSTN
PSTN
SIP T
Costly and non-optimized inter-location and off-net communications
Local Dial Plan
Local Voice Policy and Routing
Local Management and Analytics
Local Dial Plan
Local Voice Policy and Routing
Local Management and Analytics
IP PBX UC System
Unifying the Architecture Presents Additional Challenges
Security1. Denial of service
(DoS) attacks2. IP telephony spam3. Service theft &
Eavesdropping
Quality1. Setting up MPLS
network is costly 2. High recurring costs3. Establishing MPLS
services from multiple providers globally is complex
Compliance1. Emergency calls2. Recording3. Data sovereignty
Enterprise Voice Migration Strategies
Multi-vendor
1. Small % of knowledgeable employees2. Lower TCO due to ability to Shop
Around (Gartner)3. Want Best-of-Breed UC applications4. Keep healthy tension between vendors5. Don’t want to put all eggs in one
basket (reduce risk)
Single UC vendor
1. Many knowledgeable employees
2. Politics/Relations3. View multi-vendor as risky
AudioCodesOne Voice
AudioCodesUniversal Communications Architecture
Introducing
AudioCodes
Universal Communications Architecture
Comprehensive solution for Enterprise Voice Network Modernization
Foundations of Enterprise Voice Network Modernization
Connect and Migrate
Unify, Centralize and Optimize
Secure and Comply
Manage and Operate
• Leverage SBCs and MGWs to connect to cost effective SIP Trunks.
• Maintain and gradually migrate from TDM to IP.• Securely connect remote and mobile workers
• Connect disparate PBX/IPPBX/UC systems over corporate WAN.
• Introduce centralized routing and simplified global dial plan.• Enjoy enterprise-wide optimized routing for on-net and off-
net calls.
• Protect from attacks and fraud the new modernized voice network.
• Maintain confidentiality via authentication and encryption.• Introduce compliance recording per regulatory rules.
• Achieve operational efficiency by managing the whole UCA gear from a centralized NOC covering Day 1 and Day 2 operations.
• Gain visibility to voice quality and be proactive in resolving issues.
Broadest Enterprise Voice Modernization Portfolio
Mediant 2600 Mediant 4000 Mediant 9000 Mediant Virtual Edition & Software Edition
Mediant 800 Mediant 1000 Mediant 3000
Session Routing
Lifecycle management
Voice quality monitoring
HW/SW/Virt.
SBC
Hybrid SBC/Gateway
Compliance recordingApps
MP124/1xx MP1288MP2xx
Analog Gateways
Routing Manager
Call Recording
EMS
Fax Server
SEM
Use Case Study
How does this actually work?
Retail Case Study – Reducing Complexity
Multiple Routing TablesNeed to make changes across multiple platformsPotential for routing loops or failed calls
Multiple vendorsMultiple service requestsCoordination of manufacturers
Retail Case Study – Decrease Time to Resolution
Reports state call quality was poorWhere do I start my investigation?Which tools do I leverage?
Retail Case Study – Ease of Administration
How do I manage it all?1 Survivable Branch Appliance
1 Session Border Controller
3-5 Analog Gateways
48 IP Phones
Multiple Sites
Software Updates
Configuration Changes
Retail Case Study – AudioCodes Advantage
• Broad portfolio of Hybrid (TDM/SIP) and pure SBCs
• Extensive interoperability with legacy and IP PBXs
• IP-PBXs, Call Center and SfB seamlessly connected
• Centralized VoIP routing management that is highly resilient
• Simplified management of enterprise dial-plan and VoIP routing
• Suite of management and operations solutions
• Centralized management of enterprise components
• End-to-end view of call quality• Single interface
AudioCodes Advantages Generated results for retail company
What’s next?
Follow-up Questions or Comments?
Don’t hesitate to contact our speakers today!
Mike Davito: Chief Business Officer | VDS
P. 616-643-4597 E. [email protected]
Mike Pio: Sales Engineer Global Services | AudioCodes
P. 570-778-6377E. [email protected]
Steve Rivers: Practice Lead, Business Collaboration | VDS
P. 616-643-4506E. [email protected]