Contract - 3004 Endo-Surgical Instruments & Accessories ... · Contract 3004 Endo-Surgical Instruments & Accessories + Single Use Staples Last Updated: October 2012 Page 1 of 39

Contract 3004 Endo-Surgical Instruments & Accessories + Single Use Staples

Last Updated: October 2012 Page 1 of 39

Contract - 3004 Endo-Surgical Instruments & Accessories + Single Use Staples

User Guide

Contract Period: 1 December 2009 to 30 November 2013 (With x1 optional period of 12 months extension

remaining)

HealthShareNSW Zenith Centre

821 Pacific Highway Chatswood NSW 2067

Contract Officer: Nerida Eames Telephone: 02 8907 1488

Fax: 02 9904 7125 E-mail: [email protected]

Internet:www.hss.health.nsw.gov.au



Table of Contents

INTRODUCTION ............................................................................................................................................. 3 SECTION 1 – ACCESSING THE CONTRACT.......................................................................................................... 4 NSW HEALTH CUSTOMERS NSW HEALTH CUSTOMERS ARE TO USE THEIR NORMAL PURCHASING ARRANGEMENTS (EG THROUGH ORACLE)................................................................................................................................... 4 NEW NON-NSW HEALTH CUSTOMERS ............................................................................................................. 4 SECTION 2 – RANGE OF PRODUCTS.................................................................................................................. 6 SECTION 3 – KEY FEATURES OF THE CONTRACT ................................................................................................ 7 SECTION 4 – CONTRACTORS ........................................................................................................................... 7 APPLIED MEDICAL AUSTRALIA PTY LTD ................................................................................................... 8 B.BRAUN AUSTRALIA PTY LTD ................................................................................................................ 10 BOSCO MEDICAL AUSTRALIA PTY LTD ................................................................................................... 12 CONMED LINVATEC AUSTRALIA PTY LTD .............................................................................................. 13 DEVICE TECHNOLOGIES AUSTRALIA PTY LTD ...................................................................................... 16 EMT HEALTHCARE PTY LTD .................................................................................................................... 18 FAIRMONT MEDICAL PTY LTD ................................................................................................................. 19 GATE HEALTHCARE PTY LTD .................................................................................................................. 20 JOHNSON & JOHNSON MEDICAL PTY LTD.............................................................................................. 21 LIFEHEATLHCARE DISTRIBUTION PTY LTD............................................................................................ 26 MATRIX SURGICAL COMPANY PTY LTD.................................................................................................. 27 MED-CHEM SURGICAL PTY LTD .............................................................................................................. 28 N.STENNING & CO PTY LTD ..................................................................................................................... 30 COVIDIEN PTY LTD ................................................................................................................................... 31 SECTION 5 – CONTRACT CONDITIONS ............................................................................................................. 34 SECTION 6 – CONTRACT ADMINISTRATION & CONTRACTOR PERFORMANCE SURVEY ........................................... 37

DOCUMENT CONTROL:

Version Dated November 2012: Sole Healthcare Removed Supplier Details Updated where applicable



Introduction

This user guide is designed to provide customers with all the necessary information needed to purchase from this contract.

NSW Procurement, through HealthShare (Business Procurement Services) provides a full range of procurement services for government agencies and other clients. Services include contract management of common use period contracts. These are state contracts on a rolling one to five year renewal cycle for the supply of products and services in common use across many agencies.

The Contract is for the supply and delivery of Endo- Surgical Instruments & Accessories for a term of three years expiring on 30 November 2013 (with two options for extension for up to 12 months). Pricing is fixed for a minimum of the first twelve months of the contract then subject to review at six monthly intervals.

This period contract allows our customers a considerable cost savings due to the combined purchasing power of the state government. It offers value for money including competitive rates, and a quality range of products.



Section 1 – Accessing the Contract NSW Health Customers NSW Health Customers are to use their normal purchasing arrangements (eg through Oracle). By placing an order with the Contractor/Supplier, the Customer is initiating a process under the terms of the Deed of Agreement that ordinarily will result in a binding contract between the Customer and the Contractor/Supplier for the supply of the Deliverables. ***************************************************************

New Non-NSW Health Customers To register as a new customer, visit www.nswbuy.com.au > Purchasing for Government. You can either complete the process on line or download and complete an application form. Once approved, you will be advised of your NSWBUY Identification Number and are then eligible to use any of the state contracts administered by NSW Procurement. Phone 1800 NSWBUY (1800 679 289) if you have any problems completing your application form or if you wish to check your registration status. Placing an Order direct with the Supplier Registered State contract users can order goods direct with the supplier or nominated distributor.

By placing an order you are entering into a contract with the supplier and, as a minimum, the following information should be included in the Official Order:

• Contract Number and Name • Name and address of Supplier and Customer • NSWBUY Identification Number • Customer’s Order Number • Date of Order and Date of Delivery • Item, product code, contract price, quantity and any accessories

You need to quote your NSWBUY Identification Number each time you purchase from state contracts. If you are unsure of your NSWBUY Identification Number, please contact NSW Procurement Client Support Centre on 1800 NSW BUY (1800 679 289).

Further information on state contracts is also available on the website www.nswbuy.com.au Prices Price variation increases are fixed for the first 12 months of the contract period. Prices are then subject to variation and may change in accordance with the price variation conditions of the contract. NSW Health Customers are to use their normal purchasing arrangements (eg through Oracle). Placing an Order through NSW Procurement (NSWBuy)

http://www.nswbuy.com.au/



Registered customers (other than Health Customers) have the advantage of signing up as a NSW Procurement user. Simply visit www.nswprocurement.com.au, complete the e-form in the Buyers section online and submit. Once confirmation of the online application is received back from your organisation’s authoriser, a LOG IN and USER ID will be generated to allow you access to the Search and Browse facility of NSW Procurement. NSW Procurement training is available by phoning 1800 NSW BUY (1800 679 289)

http://www.nswprocurement.com.au/



Section 2 – Range of Products The Range of products available under the contract includes:

Category 1 Non endoscopic staplers, Reloads, Clips and Fastners

Category 2 Endoscopic staplers, reloads, clips and fastners

Category 3 Trocar and Cunnula

Category 4 Endoscopic instruments

Category 5 Accessories

Category 6 Additional Items, not listed in an above category that fits with the requirements of this RFT. (May include configuration of kits and/or Trocar kits).

Sub - Category 6.1 Smoke evacuation

Sub - Category 6.2 Trocar Kits with tubing and Cannula

Sub - Category 6.3 Staplers and Reloads /Other

Sub - Category 6.4 Balloons and Trocar/ Kits

For the purposes of ease of use, an excel spreadsheet has been created that contains the individual products listed under this contract along with pricing and specific descriptions of products.



Section 3 – Key Features of the Contract Delivery Delivery is FREE INTO STORE throughout NSW and the ACT unless otherwise specified by NSW Procurement, in such quantities and at such times as may be required during the period of the contract. Further details on minimum orders, surcharges and delivery lead times are provided under the contractor’s details. Suppliers under this contract are required to notify NSW Procurement of any prolonged delivery delays during the period of the contract. Goods are to be suitably packed to ensure safe transport to their destination. Section 4 – Contractors

• Applied Medical Australia Pty Ltd (Applied Medical)

• B. Braun Australia Pty Ltd (B. Braun)

• Bosco Medical Australia Pty Ltd (Bosco)

• Conmed Linvatec Australia Pty Ltd (Conmed)

• Device Technologies Australia Pty Ltd (Device)

• EBOS Group Pty Ltd

• EMT Healthcare Pty Ltd

• Fairmont Medical Pty Ltd (Fairmont)

• Gate Healthcare Pty Ltd (Gate)

• Johnson & Johnson Medical Pty Ltd (Johnson & Johnson)

• Lifehealthcare Distribution Pty Ltd (Lifehealthcare)

• Matrix Surgical Company (Matrix Surgical)

• Med-Chem Surgical Pty Ltd (Med-Chem)

• N. Stenning & Co Pty Ltd (N. Stenning)

• Covidien Pty Ltd (Covidien)



APPLIED MEDICAL AUSTRALIA PTY LTD Contact Name Shelley Biggs ABN 29 010 656 612 Postal Address PO Box 1545, Stafford City, QLD 4053 Email [email protected] Sales order email [email protected] Telephone 1800 666 272 or 07 3853 2100 STANDARD DELIVERY TIME Sydney Metropolitan Area – 24 hours Regional NSW – 48 hours HELP DESK ACCESS Available -Australia wide Telephone - 1800 666 272 Non toll-free Help Desk number 07 3853 2100 Hours -08:00 – 17:00 AEST IN-SERVICE EDUCATION AND TRAINING Applied Medical will work with operating suite management and staff, as well as materials management to plan a professionally implemented, minimally disruptive surgical device conversion and make the transition to Applied Medical products problem free. The Applied Medical Sales and Clinical Development teams will continuously be available for in-servicing, training and support to the operating Suite and Hospital Staff to provide on-going assistance. Hands-on training will be given to all surgeons and nursing staff who will be using the products. Times for these training sessions and in-services will be strictly coordinated with hospital staff for convenience. Initial support will be provided by an Applied Medical representative at an appropriate number of cases for each surgeon and nursing staff using the new products. Advanced level support will also be continuously available from the Applied Medical Clinical Development team. Resources such as training aids, DVDs and other training material will be provided. Regular clinical updates will be sent to all surgeons and operating suite staff. On-going regular in-services will be coordinated with the operating suite for new medical and nursing staff. Furthermore, Applied Medical contribute to the education of nursing staff, registrars, fellows and surgical consultants by either coordinating, contributing and sponsoring various training programs. Applied Medical are contributors and sponsors of the Royal Australasian College of Surgeons (RACS) Asset Courses and Fundamental Laparoscopic Skills (FLS) Laparoscopic Skills courses. These courses provide Laparoscopic Skills training to surgical registrars and fellows and provide exposure to innovative and advanced laparoscopic devices. We also successfully coordinate advanced Training Courses for Surgical Consultants both in Australia and abroad in order to assist the participants staying at the forefront of surgical excellence and superior clinical outcomes.



GUARANTEES AND SERVICING ARRANGEMENTS Applied Medical Australia provides a full warranty on all products supplied. LOCAL DELIVERY SCHEDULING ARRANGEMENTS

Applied Medical may offer same day delivery at the request of our customers should the need arise. Applied Medical will quote to the customer the additional freight cost for this service as quoted to us by our freight forwarder on the day. DISCOUNTS In appreciation of customer support and loyalty to Applied Medical products, we offer additional cost saving avenues within each individual product category of the NSW Tender. Less than 75% Volume Target Tendered Price 75% - 90% Volume Target 5% Cost Saving on Tendered Price 91% - 100%Volume Target 10% Cost Saving on Tendered Price



B.BRAUN AUSTRALIA PTY LTD Contact Name Customer Service ABN 56 002 945 155 Postal Address 17 Lexington Drive, Bella Vista NSW 2153 Email [email protected] Sales order email [email protected] Telephone 1800 251 705 STANDARD DELIVERY TIME Sydney Metropolitan Area - Within 24 Hours Regional NSW - Within 48 Hours Note: (Order must be received by 4.30pm Monday to Friday). EMERGENCY DELIVERY ARRANGEMENTS

Sydney Metropolitan Area - Within 12 Hours Regional NSW - Within 24 Hours ADDITIONAL INFORMATION: Ordering procedures: To expedite urgent orders (VIA urgent Courier) Customer Service should be contacted as early as possible during the hours of (8am - 3pm). Orders despatched later in the day can be delivered at night to hospitals provided someone is there to receive them. Delivery time frames: The normal turnaround time for urgent Courier delivery is approximately 2 – 3 hours for Sydney Metropolitan depending on the despatch time. Associated costs: The Customer is required to pay all associated freight costs for urgent deliveries at our cost price which is reviewed at end of July each year. HELP DESK ACCESS Geographical area covered – Australia Tel. No.- (TOLL FREE) 1800 251 705 Help desk hours - 0830 – 1700 AEST Mon-Fri Note: In the event of an after hours emergency, a call should be placed to 1800 251 705 and the appropriate option selected. Your call will then be directed to the corresponding B. Braun personnel who will be able to assist. IN-SERVICE EDUCATION AND TRAINING



In-service and customer support will be provided by Krista Sweetnam, Elisabeth Theodore and Victoria Incani of B. Braun Australia. This service is provided both initially at the time of purchase and on an ongoing basis. All training materials are supplied at no charge. Information can also be made available via our website. Aesculap Academy – a B. Braun company, enjoys a worldwide reputation as a leading forum for basic and advanced training in the field of medicine. Since 1995 it has been offering this service concept under the umbrella of the B. Braun group. The programs which the Academy stages keep medical practitioners, hospital personnel and hospital management personnel fit for the future. Its life long partnerships throughout the world provide the crucial knowledge lead. DISCOUNTS

Additional discounts have been offered. An average discount of 20% has been offered across all products tendered. An additional 8% discount has been offered if 50% of the requirements are purchased from B. Braun



BOSCO MEDICAL AUSTRALIA PTY LTD Contact Name Customer Service ABN 22 104 962 030 Postal Address 2/49 Borthwick Ave, Murarrie QLD 4172 Email [email protected] Sales order email [email protected] Telephone 1800 026 726 STANDARD DELIVERY TIME Sydney Metropolitan Area – Within 24 Hours Regional NSW – Within 48Hours EMERGENCY DELIVERY ARRANGEMENTS Sydney Metropolitan Area Deliveries within 12 hours of Order placement

Regional NSW within 24 hours of Order placement

HELP DESK ACCESS The geographical area covered Australia Wide

Phone Number(s) 1800 026 726

Non toll-free Help Desk number (07) 3399 1799

Help Desk Hours 7:30am - 4:30pm EDT

EDUCATION AND TRAINING

Bosco Medical has developed in-service and training programs that are specifically designed to provide high quality, detailed information. Training programs incorporate stimulating discussion questions and engaging activities to provide learning and team building among clinical staff. Training includes all aspects of operation, cleaning and maintenance of equipment. To compliment the training programs Bosco Medical also provides product information sheets, web based video information, product trials, product samples and access to a customer help line. GUARANTEES AND SERVICING ARRANGEMENTS

At the time of supply, all products tendered are guaranteed to be free of defects or faulty materials and workmanship, when used in accordance with the manufacturer’s instructions. Should a product received by the consumer be faulty or damaged, Bosco Medical Australia will replace it Free of Charge. As the tendered deliverables are consumable products they are exempt from servicing requirements and require minimal training. However, support is available from our dedicated Product Specialists and Customer Service support line. This service is available during business hours and is a free call 1800 number.



CONMED LINVATEC AUSTRALIA PTY LTD Contact Name Stephany Jones/Lorna Horsnell ABN 98 082 555 459 Postal Address PO Box 6064 Frenchs Forest NSW 2086 Email [email protected] Sales order email [email protected] Telephone 1800 238 238 STANDARD DELIVERY TIME Sydney Metropolitan Area - Within 24 hours Regional NSW - Within 48 hours EMERGENCY DELIVERY ARRANGEMENTS Sydney Metropolitan Area - Within 12 hours Regional NSW - Within 24 hours HELP DESK ACCESS

The geographical area covered Australia


Non toll-free Help Desk number 02 8972 4000

Help Desk Hours 24 hours

IN-SERVICE EDUCATION AND TRAINING Free Training and in service education for proper usage and details of product specification will be ConMed Linvatec Australia sales, service and support does not end upon the completion of the sale. We value each of our customers and our sales force is dedicated to providing continuous in-service training and support to all the Member facilities. This superior level of customer service begins with the product evaluation phase but continues through product delivery and throughout the life of the product, while being used at any facility. Each ConMed Linvatec Australia Sales Representative has received O.R. Protocol and Blood Borne Pathogen Training; therefore, they are well prepared to enter the O.R. and other areas of the hospital. Each Sales Representative is trained on all ConMed Linvatec products and they are prepared to impart this knowledge to Surgeons, Nurses, Biomedical personnel and other hospital staff members ConMed Linvatec Australia is pleased to be able to offer the following list of Customer Training and Support programs which provide a distinct value to the membership.



• The Customer Training and Support programs provide valuable education and training opportunities which better develop the hospital staff’s technical knowledge and provide a forum for continuing education.

Code Category Program Name Executive Summary A Customer

Training & Support

ConMed Linvatec BioSkills Lab

A state of the art biomedical skill laboratory in Frenchs Forest, NSW is available for training surgeons, nursing staff and

CSSD personnel. A

Sales Associate Program A dedicated ConMed Linvatec

Sales Associate is available to assist with product set-up,

training and on-site support. A In-Service Support The 30 person ConMed Linvatec

Sales and Marketing Force is available for on-site, product

training and equipment set-up. A Videos ConMed Linvatec produces our

own surgical technique videos which feature, new products and

techniques. No charge to the account.

A Surgical Technique Brochures

ConMed Linvatec offers a vast range of brochures and literature

demonstrating product usage and surgical technique.

CUSTOMER TRAINING AND SUPPORT PROGRAMS

ConMed Linvatec Australia is a major supporter of continuing education programs for healthcare providers. Amongst the over 100 courses, conferences and institutions that ConMed Linvatec Australia supports are:

AGES (Australian Gynaecological Endoscopy Society) ACORN (Australian Collage of Operating Room Nurses) RACS (Royal Australasian Collage of Surgeons) CCSANZ (Colorectal Surgical Society of Australia) ANZGOSA (Australian and New Zealand Gastric and Oesophageal Surgery

Association 1. ConMed Linvatec Bio-Skills Laboratory ConMed Linvatec Australia is currently constructing a state-of-the-art Biomedical skill laboratory at Frenchs Forest, NSW. This facility will allow us to bring surgeons, nursing staff, biomedical and CSSD personnel into our facility, to gain valuable hands-on experience in both invasive and non-invasive surgical procedures. This facility is also used for in-house training of employees and sales staff to insure their knowledge remains top in the industry. The Sales and Marketing team is available for specific one on one session to assist surgeons and nursing staff in this unique environment.



2. Sales and Service Program For those specific accounts which have standardized their O.R. with Linvatec, Hall Surgical and CONMED equipment, ConMed Linvatec Australia is pleased to offer our on-site Sales and service Program. Under this unique and exclusive program, ConMed Linvatec Australia will dedicate one of our full-time Sales representatives to servicing your account. The dedicated person is trained on the set-up, installation and proper maintenance of all our equipment. This individual works together, as a team member, with the O.R. and Purchasing staff to ensure that our equipment is properly functioning at all times. They are available to trouble-shoot equipment problems, facilitate repairs/replacements as well as to advise the staff on additional equipment needs. The Sales Representative is there to provide superior customer service and becomes an invaluable addition to the hospital staff. 3. In-Service Support With over 30 sales and marketing representatives nationwide, ConMed Linvatec Australia has the ability to train hospital staff on product usage, proper maintenance of powered surgical instruments and various surgical techniques. 4. Videos ConMed Linvatec Australia has a wide range of produces specific surgical technique videos. When certain key surgeons develop new surgical techniques, ConMed Linvatec Australia promotes those techniques through our videos. This helps keep surgeons and the O.R. staff abreast of the latest advances in surgery and new devices. 5. Surgical Technique Brochures ConMed Linvatec Australia offers a compendium of surgical technique information demonstrating product usage. This is especially helpful during the in-service process.

GUARANTEES AND SERVICING ARRANGEMENTS ConMed Linvatec Australia (the company) warrants to the first purchaser or lessee (the customer) that the instruments, attachments and parts manufactured by or for the Company (here in after collectively “instruments”) have been tested, inspected and shipped in proper working order. The Company warrants all new instruments to be free from defects in materials and workmanship, measured fro date of sale. Products intended for single use will be replaced if damaged in shipping or found to be defective. Upon delivery it is expected that the customer will comply with the manufacturer’s recommendations, for storage and use of the said product as stated in the supplied instructions for use (IFU’s). DISCOUNTS $0-$250,000 = 0% $250,000- $350,000 = 2% $350,000-$450,000= 3% $450,000-$550,000= 4% > $550,000 = 5%



DEVICE TECHNOLOGIES AUSTRALIA PTY LTD Contact Name Bede Cunneen ABN 40 058 091 973 Postal Address Locked Bag 521, Frenchs Forest NSW 2086 Email [email protected] Sales order email [email protected] Telephone 1800 429 551 STANDARD DELIVERY TIME Sydney Metropolitan Area – 24 hour delivery time under normal circumstances. Regional New South Wales – 48 hour delivery time under normal circumstances EMERGENCY DELIVERY ARRANGEMENTS

Sydney Metropolitan Area – 12 hour delivery Regional New South Wales – 24 hour delivery HELP DESK ACCESS Available NSW The geographical area covered National



Corresponding Toll Charges Standard

Help Desk Hours 8am – 6pm (Mon – Fri) plus paging service 24/7

IN-SERVICE EDUCATION AND TRAINING Product-specific in-service and training is provided to all appropriate staff across all shifts.

Device Technologies undertakes the following:

• To provide all required technical, promotional and instructional information to assist hospital staff using these products.

• In-Service education scheduled in consultation with hospital staff. • Frequency of sessions as required by each hospital. • Product Specialist assigned to hospitals for product implementation. • Regular consultation with staff regarding training requirements and likely stock

variations, etc.



DISCOUNTS Additional Discounts: If NSW Health are purchasing by value from a single supplier: (a) 50% 5% (b) 75% 7.50% (c) 90% 9% (d) 100% 10%

EBOS Group Pty Ltd Contact Name Ray Stein ABN 38 125 401 247 Postal Address PO BOX 100, KINGSGROVE, NSW, 1480 Email [email protected]

Sales order email [email protected]

Telephone 1800 269 534 STANDARD DELIVERY TIME Sydney Metropolitan Area Deliveries within 24 hours of Order placement Regional NSW within 48 hours of Order placement EMERGENCY DELIVERY ARRANGEMENTS

Sydney Metropolitan Area Deliveries can be completed same day up until 3pm (fee applies). Regional NSW within 24 hours of Order placement HELP DESK ACCESS The geographical area covered Australia Phone Number 1800 269 534 Fax Number 1800 810 257 Non toll-free Help Desk number 0408 136 848 (Ray Stein) Help Desk Hours 8:30am-5:00pm IN-SERVICE EDUCATION AND TRAINING

Instructions to use are available. Online training & In-Service provided by product specialist.

mailto:[email protected]




EMT HEALTHCARE PTY LTD Contact Name Mario Kuna ABN 52 088 520487 Postal Address Unit 2, 11 Ponderosa Place Warriewood N.S.W. 2102 Email [email protected] Sales order email [email protected] or [email protected] Telephone (02) 9979 4111 STANDARD DELIVERY TIME Sydney Metropolitan Area – 24 hour delivery time under normal circumstances. Regional New South Wales – 48 hour delivery time under normal circumstances EMERGENCY DELIVERY ARRANGEMENTS

Sydney Metropolitan Area – 12 hour delivery Regional New South Wales – 24 hour delivery HELP DESK ACCESS Available NSW Non toll-free Help Desk number (02) 9979 4111

Corresponding Toll Charges Local call.

Help Desk Hours Monday to Friday - 8.00 am to 5.30 pm.

IN-SERVICE EDUCATION AND TRAINING

• Literature, Clinical Papers, CD’s.

• Workshops, on-site training, Ins-servicing, and in Operating Theatre educational support.

• EMT HEALTHCARE Clinical Educators are available for support 24 hours, 7 days per week.

• Our comprehensive Hospital implementation product training program can be provided to all Hospital staff upon request.

GUARANTEES AND SERVICING ARRANGEMENTS

EMT Healthcare will replace faulty or damaged product at no cost to the customer.




FAIRMONT MEDICAL PTY LTD Contact Name John Niteros ABN 46 007 056 233 Postal Address 11 Scoresby Road, Bayswater VIC 3153 Email [email protected] Sales order email [email protected] Telephone 1300 972 088 STANDARD DELIVERY TIME Sydney Metropolitan Area Deliveries within 24 hours of Order placement Regional NSW within 48 hours of Order placement EMERGENCY DELIVERY ARRANGEMENTS

Sydney Metropolitan Area –Within 24 Hours Regional NSW – Within 48 hours HELP DESK ACCESS The geographical area covered Australia, NZ, Eurpoe, Asia

Phone Number(s)


Corresponding Toll Charges Local call

Help Desk Hours 8.30am to 5.00 pm

IN-SERVICE EDUCATION AND TRAINING Fairmont Medical provides comprehensive in service on all products covered by this tender. In service and training will be facilitated through our highly qualified local representatives and can be repeated on a regular basis and upon request.



GATE HEALTHCARE PTY LTD Contact Name Chris Fraser ABN 67 127 725 348 Postal Address 45 Church Street, Abbotsford Victoria 3067 Email [email protected] Sales order email [email protected] Telephone 1800 853 351 STANDARD DELIVERY TIME Sydney Metropolitan Area Deliveries within 24 hours of Order placement Regional NSW within 48 hours of Order placement EMERGENCY DELIVERY ARRANGEMENTS Sydney Metropolitan Area –Within 24 Hours Regional NSW – Within 48 hours HELP DESK ACCESS The geographical area covered Australia / New Zealand


Non toll-free Help Desk number +61 4321 606 182

Corresponding Toll Charges Nil

Help Desk Hours 24 hours 7 days per week


Instructions to use are available. Online training & In-Service provided by product specialist.



JOHNSON & JOHNSON MEDICAL PTY LTD Contact Name Matthew Sumner ABN 85 000 160 403 Postal Address 1-5 Khartoum Road North Ryde, NSW, 2113 Email [email protected] Sales order email [email protected] Telephone 1800 808 233 or (02) 9878 5481 if in Sydney STANDARD DELIVERY TIME Sydney Metropolitan Area –within 24 hours Regional NSW – within 48 hours Note: Above timelines are guaranteed as long as orders are placed by 4pm (AEST). EMERGENCY DELIVERY ARRANGEMENTS Sydney Metropolitan Area –within 12 hours Dependent on the time of day at which the order is placed and when the goods are required by. Emergency order freight is charged at the cost quoted by the courier Regional NSW – within 24 hours Dependent on the time of day at which the order is placed, the location to which the delivery is to be made and when the goods are required by. Emergency order freight is charged at the cost quoted by the courier. HELP DESK ACCESS The geographical area covered Australia wide

Phone Number(s) 1800 252 194 (Toll Free)

Non toll-free Help Desk number (02) 9878 9260 (if in Sydney)

Corresponding Toll Charges Toll free (local call charges apply for number stated in (c))

Help Desk Hours 8:30am until 6:00pm (AEST) Monday to Friday.

Outside these hours callers are directed to Emergency Support Personnel)

IN-SERVICE EDUCATION AND TRAINING Johnson & Johnson Medical will provide the following professional education and support for NSW Public Hospitals

1) Clinical Papers Journal Club, sample agendas • Compulsory monthly meeting for all surgical Fellow’s in NSW enrolled on

Colorectal Surgical Society of Australasia Training scheme to review and present on the latest studies pertaining to the colorectal speciality. (100% funding from JJM)



• Hunter/NE Regional Journal Club, held 4 times per annum, for General Surgeons (100% funding by JJM)

• Journal Clubs for Upper GI & Cardiac Surgeons (100% JJM Funded) 2) Examples of agenda’s from workshops and training days

• Tamworth Country Cutting Festival, example of commitment to regional training, provides hands on surgical skills training to all Medical Trainees in Nth West NSW (100% funding by JJM)

• Peri-operative Nursing Workshops, Full and Half day workshops covering laparoscopic surgery set up, advanced energy and surgical stapling, held on both a Sydney metro and NSW regional basis (100% funding by JJM)

• Registrar Workshops, providing Sydney metropolitan surgical Registrar’s with hands on surgical skills development (100% funding by JJM)

• ASSET advanced surgical training for Registrar’s (Funding shared across industry)

3) Advanced Surgical Training for consultant surgeons

• Brisbane & Adelaide Lap Colorectal Course - 25 NSW Surgeons and Nurses trained by world renowned units in Brisbane

and Adelaide on advanced laparoscopic surgery (100% funded by JJM) • 15 NSW Surgeons provided with skills development in Colorectal Cancer

Surgery via 5 day Colorectal course at Concord & RPA Hospitals (100% Funded by JJM)

• 25 Gynaecological surgeons provided with advanced Laparoscopic training via gynaecological courses at Royal north Shore & St George Hospital’s (Supported by JJM).

• Surgical Fellow Support to Sydney West Advanced Gynaecological surgery at Blacktown, Westmead, Nepean (100% funding by JJM)

4) Other support given • Bi-Weekly RACS registrar’s evening hosted at J&J Head Office in North Ryde • 4 fully or partially funded Surgical Fellow or Data Research positions at NSW

Public Hospitals • Lap Nursing Scholarship • NSW Registrars’ Papers Day Prize • Support for Part II Fellowship Exams • Registrar Animal Skills Labs • NSW Urology Society Support • NSW Colorectal Society Support • Sydney Upper GI Surgical Society support • Support to Northern Sydney Surgical Skills Lab • Provincial Surgeons Meeting • OTA State and Zone Meetings • Australian Council of Operating Room Nurses (ACORN) • 10 x lap trainers and lap needle holders on loan to Department’s of Surgery at

NSW Public Hospitals



For further details and evidence of the professional education and support activities JJM provides to NSW Public Hospitals, please see “Attachment 4 – Professional Education and Support.zip”.

DISCOUNTS

Prices are outlined in the Price Schedule in Part C2 and represent an overall average of 20% discount off JJM’s 2009 List Price (herein referred to as the “BASE DISCOUNT”)*. In addition to this Base discount, JJM also offers NSW Health a series of additional Market Share based Discount off the base price provided the relevant market share targets are reached. Due to the diverse range of products within some major categories, JJM has offered unique Market Share based Discount at the minor category level to better reflect market dynamics. In order to allow NSW Health to receive the most favourable offer upon the commencement of the contract, JJM have proposed a set of preliminary market share figures, which will be used to determine pricing upon the commencement of the contract. These preliminary market share figures consider both historical market share and estimated future market share. The pricing associated with each market share tiers are also outlined at the individual code level in the pricing schedule (Part C2). As JJM offers these market share based discounts on good faith, JJM reserves the right to review these market share based discounts after the first 6 months based on the projected annual purchasing volume of NSW Health. As an outcome of this review, JJM may adjust the discount level if NSW Health’s actual purchasing differs from the market share target that was applied. In addition, should NSW Health be aware of circumstances that will materially impact its usage volumes from those projected or agreed in the market share based discount offering, NSW Health must advise JJM so that market share level discounts can be reviewed accordingly. In the spirit of partnership, JJM looks forward to continuing its current relationship with NSW Health and the Department of Commerce in order to deliver greater patient outcomes for all NSW public hospital patients. For more details on the additional Market Share based Discount offered, please see the table below. * Base Price average discount of JJM’s 2009 List Price is an estimate based upon 2008 purchasing volumes across the various products offered under this tender.



Additional Market Share based discount offered by Category

Market share (MS) based discount Estimated market

share upon commencement of contract (subject for review after 6

months)

Major Category

Minor Category

Average Base

discount off list

At 50% or

greater MS

At 75% or

greater MS

At 90% or

greater MS

At 100%

or greater

MS Category 1 Non endoscopic Staplers, Reloads, Clips & Fasteners

1 B1.01 30% 10.0% 15.0% 20.0% 20.0% 75% 1 B1.03 25% 10.0% 15.0% 20.0% 20.0% 50% 1 B1.07 15% 0.0% 5.0% 10.0% 12.0% 50% 1 B1.09 10% 0.0% 0.0% 0.0% 5.0% 50% 1 B1.10 30% 10.0% 20.0% 25.0% 30.0% 90% 1 B1.12 20% 5.0% 5.0% 5.0% 5.0% 50% 1 C1.01 30% 10.0% 15.0% 20.0% 20.0% 75% 1 C1.02 25% 5.0% 15.0% 20.0% 20.0% 50% 1 C1.03 25% 10.0% 15.0% 20.0% 20.0% 50% 1 C1.04 25% 10.0% 15.0% 20.0% 20.0% 50% 1 C1.07 15% 0.0% 5.0% 10.0% 12.0% 50% 1 C1.08 15% 0.0% 5.0% 10.0% 12.0% 50% 1 C1.10 30% 10.0% 20.0% 25.0% 30.0% 90% 1 C1.12 20% 0.0% 0.0% 0.0% 5.0% 50%

Category 2 Endoscopic Staplers, Reloads, Clips & Fasteners 2 B2.01 10% 5.0% 7.5% 10.0% 15.0% 50% 2 B2.03 10% 5.0% 7.5% 10.0% 15.0% 50% 2 B2.07 23% 5.0% 10.0% 15.0% 20.0% 75% 2 C2.01 10% 5.0% 7.5% 10.0% 15.0% 50% 2 C2.02 9% 5.0% 7.5% 10.0% 15.0% 50% 2 C2.07 10% 5.0% 7.5% 10.0% 15.0% 10%

Category 3 Trocar and Cannula 3 B3.01 13% 25.0% 35.0% 40.0% 42.5% 75% 3 C3.01 21% 25.0% 35.0% 40.0% 42.5% 75%

Category 4 Endoscopic Instruments 4 B4.01 20% 5.0% 10.0% 15.0% 20.0% 75% 4 B4.04 50% 5.0% 10.0% 15.0% 20.0% 20% 4 B4.05 28% 5.0% 10.0% 15.0% 20.0% 50% 4 B4.06 25% 10.0% 20.0% 30.0% 30.0% 75% 4 B4.07 10% 25.0% 35.0% 40.0% 40.0% 75% 4 C4.08 20% 0.0% 0.0% 0.0% 5.0% 40%

Category 5 Accessories 5 B5.04 35% 0.0% 5.0% 5.0% 5.0% 50% 5 B5.05 10% 0.0% 5.0% 5.0% 5.0% 90%

Category 6 Additional Items, not listed in an above category that fits with the requirements of this RFT. (May include configuration of kits and/or Trocar Kits).

6 6 1% 0.0% 0.0% 0.0% 5.0% 75%



Alternative Offer: In addition to the Compliant Offer submitted in this tender, JJM would like to offer the following discount incentive as part of an Alternative Offer: Area Health Discount Incentive: JJM appreciate NSW Health’s move to reform procurement to a more centralised function and understand the structure of the pricing in this tender is oriented towards these reforms. However, during the transition phase, JJM acknowledge that the centric nature of market share-based discounting may present challenges to a number of Area Health Services. In previous contracts, discount structures were largely geared towards market share performance at an Area Health Service level, affording regions greater control and certainty over their costs. Under the present discount structure, market share discounting will largely be dependent upon the purchasing patterns of associated Area Health Services. JJM understand this unpredictability may place budgetary pressure on a number of Area Health Services. Over a number of years, JJM have built and sustained strong partnerships with Area Health Services and would like to continue this level of mutual support during this transition phase. To that end, JJM would like to offer additional incentives to Area Health Services that achieve the following purchase targets: Area Health Service Purchase Target:

(6 months target) Offer:

Sydney West $1,305,896 Additional 5% off the Effective Price*

Sydney South East / Illawarra $1,048,360 Sydney South West $2,536,657 North Sydney / Central Coast $803,107 Hunter New England $306,672 North Coast $400,360 Greater Western $247,491 Greater Southern $803,097 *Discount level for product sub-categories is capped at the 100% market share tier so that any individual AHS cannot receive more favourable pricing than the pricing offered to NSW Health at the 100% market share level. The intention of this offer is to deliver further value to Area Health Services that are supportive of JJM, and to also reward those Area Health Services that purchase a broader range of products from JJM. JJM recognises due to their individual sizes, each Area Health Service have different needs and therefore have developed individual purchase targets for each one of them. Should NSW Health accept this offer, and the individual Area Health Service also accept their purchase target outlined above, an additional 5% discount (capped at the 100% market share tier pricing) will be applied to the effective price upon the commencement of the contract. As JJM offers this additional discount in good faith, JJM will review the eligibility of this additional discount with each Area Health Service after the initial 6 months period. During the review, a new, mutually agreed upon purchase target will be formulated, which will remain in effect for the next 12 months. Purchase target reviews shall take place every 12 months thereafter such that JJM can make appropriate adjustments to the purchasing target of each Area Health Service to ensure all market dynamics are taken into account.



LIFEHEATLHCARE DISTRIBUTION PTY LTD Contact Name Monique Moore ABN 30 117 449 911 Postal Address 8/15 Talavera Road, North Ryde NSW 2113 Email [email protected] Sales order email [email protected] Telephone 1800 060 068 STANDARD DELIVERY TIME Sydney Metropolitan Area Deliveries within 24 hours of Order placement Regional NSW within 48 hours of Order placement EMERGENCY DELIVERY ARRANGEMENTS Sydney Metropolitan Area Deliveries within 12 hours of Order placement Regional NSW within 24 hours of Order placement Note: Emergency delivery maybe provided via Sales Representative HELP DESK ACCESS The geographical area covered Australia Phone Number(s) 1300 655 160 Non toll-free Help Desk number 02 8114 1540 Corresponding Toll Charges None Help Desk Hours 8am-5pm IN-SERVICE EDUCATION AND TRAINING Instructions to use are available. Online training & In-Service provided by product specialist.



MATRIX SURGICAL COMPANY PTY LTD Contact Name [email protected] ABN 32 056 838 441 Postal Address PO Box 5039 Brandon Park Vic 3150 Email [email protected] Sales order email [email protected] Telephone 1300 616 366 STANDARD DELIVERY TIME Sydney Metropolitan Area Deliveries within 24 hours of Order placement Regional NSW within 48 hours of Order placement EMERGENCY DELIVERY ARRANGEMENTS Sydney Metropolitan Area Deliveries within 12 hours of Order placement Regional NSW within 24 hours of Order placement HELP DESK ACCESS Non toll-free Help Desk number 03 9561 6366 Help Desk Hours 8.00am - 4.30pm Monday - Friday IN-SERVICE EDUCATION AND TRAINING In service education and training is conducted In-House when product first purchased and follow up training is provided upon request. User instructions of products are provided with all Matrix stock supplied to the Hospitals. The Matrix website contains further product information and links to our product catalogue. GUARANTEES AND SERVICING ARRANGEMENTS All products are guaranteed to work according to the manufacturers user instructions and will be replaced free of charge if product does not perform accordingly. Replacement stock or credit shall be offered.




MED-CHEM SURGICAL PTY LTD Contact Name Michael Hleis ABN 95-081-266-293 Postal Address P O Box 2496

Strawberry Hills 2012 Sydney

Email [email protected] Sales order email [email protected] Telephone 1 800 888 090 or 02 9699 6460 02 STANDARD DELIVERY TIME Sydney Metropolitan Area –-within 24 hours Regional NSW – within 48 hours EMERGENCY DELIVERY ARRANGEMENTS Sydney Metropolitan Area Deliveries within 12 hours of Order placement Regional NSW within 24 hours of Order placement

HELP DESK ACCESS The geographical area covered Australia Phone Number(s) 1800 999 080 Non toll-free Help Desk 02 9699 6460 Help Desk Hours 8:30am -5:00pm (NSW Office) 6.30am -4:00pm (NZ Office) IN-SERVICE EDUCATION AND TRAINING

Med-Chem Surgical have the ability to run training workshops in live surgery as well as dry labs. There would be no limit as to the number of training sessions / in-services carried out for Peri-operative nurses, Nurse Unit Managers, Nurse Educators, Registrars, etc.

We offer an array of programs to suit the individual as well as larger groups. Whatever the customer requires, we can offer the solution.

Med-Chem Surgical can conduct intense training if required, right through to simple step-by-step instruction. Websites are in constant upgrade, and we encourage “hands-on” application. We share our knowledge and experiences with our customers that has been accumulated over the decades.

Med-Chem Surgical’s Product Specialists are highly trained and offer extensive knowledge and experience in the endo mechanical field. We believe this to be a strong attribute in supporting and growing this business.





GUARANTEES AND SERVICING ARRANGEMENTS

Warranty is only applied in the process of the deliverables being used / fired during the surgical procedure.

If the product is found to be faulty at the time of use, the user must immediately report it to Med-Chem Surgical Pty Ltd. Incident Report Forms will be required outlining the exact fault and when it occurred. The item is retained for evaluation by Med-Chem Surgical and the supplier.

If the Product Specialist determines no reasonable doubt there is a fault, the product shall be directly replaced with another device from a different lot / batch number. If reasonable doubt is determined, then testing of the device shall be employed to investigate the fault by the supplier.

If the fault is contrary to safe practice, the product fault, including lot number will be reported to the TGA and the appropriate process will be followed.

The deliverables have expiry dates clearly labeled on the outside packaging as well as on the tyvek tear offs. Therefore, we warrant the product sterile, unless there has been a breach of the package integrity. If this has been found upon delivery from our warehouse, then we will replace the damaged items. If a breach is found upon opening the package during a procedure, then it is clearly not covered by Med-Chem Surgical.

Duty of Care is strongly adhered to at Med-Chem Surgical, but in the event of broken integrity whilst in possession of the account / user, then this Duty of Care is the responsibility of the account / user.

DISCOUNTS Additional Discounts: If NSW Health are purchasing by value from a single supplier: (a) 50% 1% (b) 75% 2% (c) 90% 3% (d) 100% 4%



N.STENNING & CO PTY LTD Contact Name Derek Foltin ABN 53 000 275 365 Postal Address 174 Parramatta Road, Camperdown NSW 2050 Email [email protected] Sales order email [email protected] Telephone 02 8594 9100 STANDARD DELIVERY TIME Sydney Metropolitan Area Deliveries within 24 hours of Order placement Regional NSW within 48 hours of Order placement EMERGENCY DELIVERY ARRANGEMENTS

Sydney Metropolitan Area Deliveries within 12 hours of Order placement Regional NSW within 24 hours of Order placement HELP DESK ACCESS

Geographical area covered Australia wide


Non toll-free Help Desk number 8594 9100

Corresponding Toll Charges Local commercial call rates apply

Help Desk Hours 8am – 6pm Monday – Friday


A fully trained Sales Representative will be on hand to provide in house training at any institution as required on an ongoing basis. Brochures and hands on training are provided to all staff using the tendered items.

An initial in-service to all staff is provided which outlines the use of the appliers, accepted loading techniques and advantages of the items tendered. Ongoing training/in-servicing of loading techniques can be provided at the customers request.

On ongoing Applier Care Program is provided to the customer FREE OF CHARGE on a regular basis (usually every 3 months or as requested by the customer). The trained Sales Representative physically checks that ALL appliers are in good working order. Any appliers that fail the tests are taken off the surgical tray and replaced with new/refurbished appliers within 24 hours. The replacements are FREE OF CHARGE (valued at $293 per applier)



COVIDIEN PTY LTD Contact Name Nazneen Fernandes ABN 51 003 143 502 Postal Address Locked Bag 2020, Lane Cove NSW 2066 Email [email protected] Sales order email [email protected] Telephone 1800 252 467 STANDARD DELIVERY TIME Sydney Metropolitan Area Deliveries within 24 hours of Order placement Regional NSW within 48 hours of Order placement Metro - orders received prior to 3pm Sydney time will be despatched that day for delivery next working day. Outer Metro – (dependent upon location) Orders received prior to 3pm Sydney time will be despatched that day for delivery within 2-3 working days Regional – (dependent upon location) Orders received prior to 3pm Sydney time will be despatched that day for delivery within 2+ working days. EMERGENCY DELIVERY ARRANGEMENTS

Sydney Metropolitan Area Deliveries within 12 hours of Order placement Regional NSW within 24 hours of Order placement HELP DESK ACCESS

The geographical area covered Australia wide



Help Desk Hours 8am - 6pm (Sydney time)

IN-SERVICE EDUCATION AND TRAINING The Auto Suture and Valleylab™ portfolios of COVIDIEN have long been recognised for its training and education. Its training and education initiatives range from ethics-approved live animal laboratory sessions (whether “open”, “laparoscopic” or Suture), in-animate laboratory sessions, in-servicing of hospital staff, registrars, medical students and nursing students. COVIDIEN is also involved in bringing recognised specialists into New South Wales for the purpose of conducting workshops or lectures. Some of these activities are conducted on a structured basis and some on an ad-hoc basis.



COVIDIEN is committed to training and education for its Customers and its employees. All of the key COVIDIEN personnel as well as the Product Managers relevant to Wound Closure products are trained in the relevant products and undergo continual training as a matter of course, and the Technical consultants also more formally on an annual basis at “recertification”. This is our assurance to our Customers that the people “selling” the products know the products and can therefore offer to educate and train others.

COVIDIEN offer a range of services for both Endo Mechanical and Suture products and these include

• One-on-one in-service programs through to larger group in-service programs which can be at Nursing or Surgeon level. At these programs, the participants are exposed to the products and educated on the applications for which the products are suitable, any precautions or contra-indications applicable and, in the case of Stapling products, how to load and unload the instrument.

• Most participants are given hands on opportunity to get familiar with the products and foam organs or synthetic tissues are used for simulation of the application of the products. The in-service programs are sometimes also run utilizing Power Point presentations as well as video and interactive programs.

• In-animate workshops conducted on an as need or requested basis for Nurses and Surgeons. These can be for open work, laparoscopic work where the Laparoscopic equipment (monitor, insufflators, light source etc) can be provided by COVIDIEN or can be for knot tying or suturing exercises, both open and laparoscopic.

• Live animal workshops – these are utilized where necessary and are conducted with appropriate ethics approval. The focus of the workshops can be either two surgeons with a nurse, a group of consultant surgeons or a consultant surgeon with trainees.

• Also if required and approved by the Hospital, the Technical Consultants can attend cases in the Operating Theatre to offer verbal technical assistance in the use of the products.

Our Technical Consultants are highly trained professionals who are proficient in providing tailored in-service education and training to the relevant hospital staff. COVIDIEN is recognized for its educational initiatives and these have been offered and conducted for many years prior to this tender. We envisage that they will continue during the term of the contract, for items awarded, and they will continue after the contract. For the purposes of this contract, and for any product groups awarded to COVIDIEN, all Customers, whether familiar or not with the training available through COVIDIEN, will be informed of the options available and where appropriate recommendations would be made to the Customer of what training the Technical Consultants feel would be particularly beneficial to the Customer(s).



ADDITIONAL DISCOUNT OFFER – Preferred Supplier COVIDIEN offers the following Additional Discounts: Should a Hospital/Area Health Service elect to purchase 80% of their product requirements of:

• Product category 1 – Non endoscopic staplers, reloads,clips & fasteners • Product category 3 – Trocar and cannula (access devices)

COVIDIEN - COVIDIEN offers an additional discount (off categories 1 to 6), as indicated in the pricing schedule (Attachment 4 - Additional Discounts). Notes:

1. Product requirements are defined as % of total $ purchasers sourced from respective suppliers for related products.

2. Agreement from both parties is required for the additional discounts to be applied. 3. This offer is not available for kits (product category 6). 4. Periodic reviews of actual purchase requirements may apply in order for a

hospital/Area Health service to maintain the additional discounts from COVIDIEN. GUARANTEES AND SERVICING ARRANGEMENTS

Products are supplied free of any defects – product found to be defective will be replaced at no charge. Where applicable sterility guaranteed unless packaging open or damaged or the product has reached its expiry date.



Section 5 – Contract Conditions This section contains the key features of the contract conditions that may be of interest to customers. It does not contain all of the conditions of contract (a copy of which can be obtained by contacting NSW Procurement).

Organisations Eligible to Purchase from the Contract

The following organisations are eligible to purchase from the Contract:

a) Any Department, Agency or Office of the Commonwealth including any Statutory Authority constituted under Commonwealth legislation;

b) Any Department, Agency or Office of any State or Territory of the Commonwealth, including any Statutory Authority constituted under State/Territory legislation;

c) Any Council of a city, municipality or shire constituted by a State or Territory;

d) Any other organisation constituted by or subject to an Act of Parliament either Commonwealth or State or by a Regulation thereunder;

e) Any body or association, other than a trading, commercial or industrial firm or corporation, which conducts a service, not being a trade, business or industry followed or carried on for profit, at the request of the Government, in respect of such service;

f) Any Authority, person, body, corporation, association or organisation, whether incorporated or not, to which permission has been given by the Minister for the Department of Services, Technology & Administration, or an official delegate of the Minister, to issue orders for supplies comprised in the Agreement.

For the purpose of parts (d) and (e) above examples of typical organisations include, but are not limited to:-

• Government Schools and Private Schools; • TAFE Colleges; • Public Hospitals and Area Health Services; • Trustees of Public Parks; • Boards; • Tribunals; • Commissions; and • Registries.

For the purposes of part (f) above authorities to which permission has been given generally have:-

• Charitable or benevolent status; • Non-profit objective; • Level of government subsidy/support.

Examples are: • Non-Government Schools; • Pre-Schools/Kindergartens and Child Care Centres • Child Care Centres (excluding privately owned); • Family Day Care Administrations; • Nursing Homes (excluding privately owned); • Other community based service providers; • Student Support groups which are established under the auspice of the relevant school or

education institution; • Arts based groups sponsored by the Ministry for the Arts.



OPERATION OF NOMINEE PURCHASING

Guidelines have been developed to assist with the contracting-out of activities by registered users of the purchasing facilities provided by NSW Procurement. The intention is to provide for the use of Period Contracts by the registered nominee purchasers in conjunction with and relevant to contractual arrangements with the Government as provided for in Clause 17(4) (g) of the Public Sector Management (Goods and Services) Regulation 2000.

A nominee is a contractor, who is given access to Period Contracts, and the price discounts contained therein, by the Government agency for works performed on behalf of Government.

Contract Pricing will be given to nominee purchasers on the following conditions.

The nominee has an active account with Contractor or meets its commercial criteria to open an account.

1. The nominee has an active account with Contractor or meets its commercial criteria to open an account.

2. Evidence that the purchase is for use in a project for a Government Department, Authority or organisation able to purchase under the contract.

If you have any further enquires, or are interested in using this facility please call enquiries on 1800 NSW BUY (1800 679 289) or e-mail: [email protected]

GOVERNMENT TAXES, DUTIES AND CHARGES

All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this Agreement will be borne by the Contractor.

TITLE AND RISK

The title to supplies will pass to the customer on the completion of delivery and the acceptance of those supplies by the Ordering Officer or his representative.

INSURANCE

The Contractor has arranged with a reputable insurance company:

• A public liability policy of insurance to the value of $20 million.

• A product liability policy of insurance to the value of $50 million.

• Worker’s compensation insurance as required by all relevant laws of Australia relating to worker’s compensation.

PRICE VARIATIONS

The following price variation conditions apply:

(a) Contract Prices will be firm between reviews except where:

• The Contractor can show hardship due to significant “cost” movements in individual products;

• A Contract Price is shown to be uncompetitive in the marketplace;



• The Contractor offers a temporary or periodic ‘special’, which is lower than the Contract Price;

• The Contractor offers a Customer a Single Order Volume Discount (a discount based on the quantity of Products comprised in a particular order placed by a particular Customer).

DELAYS AND EMERGENCIES

From time to time the supply of goods from the Contractor may be delayed. The Contractor will take all reasonable steps to minimise the effect of the delays.

An excusable delay is one which:

Unavoidably delays the Contractor in the performance of its obligations under the Agreement; Is beyond the reasonable control of the Contractor;

Could not have been reasonably contemplated or allowed for by the Contractor before entering into the Agreement.

The Contractor will inform you of the occurrence of any event which is likely to adversely affect its performance of its obligations under the Agreement.

As soon as practicable and in any event no more than 24 hours after such event, the Contractor will notify you in writing of any extension of time sought and supply any supporting information as may be reasonably necessary to enable you to determine the validity of the claim.

If you consider that the event, which the Contractor claims to be the cause of the delay, is such as to justify an extension of the time for the delivery of the supplies, you may grant and notify the Contractor of such extension of time within 2 working days after receipt of the Contractor’s claim for an extension.

SETTLEMENT OF DISPUTES

If a dispute arises then both you and the Contractor must use your best efforts to resolve the dispute.

Try to resolve the matter through discussions with the Contractor’s Customer Service Representative (see Section 4 for contact details).

If, however, you are unable to resolve the matter then you should contact NSW Procurement. If the matter cannot be resolved by mutual agreement of both parties in consultation with NSW Procurement the matter will be referred for arbitration. This more formal process will require you to keep a higher level of detailed documentation and records.



Section 6 – Contract Administration & Contractor Performance Survey HEALTH SHARE CONTACT NUMBERS

The Contract has been arranged and is administered by HealthShareNSW (HSNSW). If you have any questions relating to the operation of the Contract then contact:-

Contract Officer: Nerida Eames

HealthShareNSW Zenith Centre 821 Pacific Highway Chatswood NSW 2067 Telephone: (02) 8907 1488 Facsimile: (02) 9904 7125 E-mail: [email protected]

If you want to provide feedback related to your experiences of the Contract – both positive as well as negative – you can send in a copy of the following Supplier Performance survey, stating the contract number and contract name.

To help us maintain a high level of service and to meet Agencies’ obligations under NSW Government Service Provider Performance Management Guidelines, we seek your feedback concerning suppliers’ performance under contracts established by NSW Procurement (a business unit of Department of Commerce) on behalf of NSW Government Agencies. All reporting officers should be familiar with the requirements of the "Service Provider Performance Management" available on the Department of Commerce website at www.dpws.nsw.gov.au/Government/Policy/Procurement/Policies/Codes/Manuals/Guidelines/and/Premiers/Memoranda

http://www.dpws.nsw.gov.au/Government/Policy/Procurement/Policies/Codes/Manuals/Guidelines/and/Premiers/Memoranda

http://www.dpws.nsw.gov.au/Government/Policy/Procurement/Policies/Codes/Manuals/Guidelines/and/Premiers/Memoranda



CONTRACT DETAILS CONTRACT NUMBER:

CONTRACT NAME:

*ORDER NUMBER :

*ORDER DESCRIPTION:

*DATE OF ORDER: *VALUE: *COMPLETION DATE:

(*Complete where applicable for orders placed under Standing Offers) SUPPLIER'S DETAILS CONTACT NAME:

TELEPHONE: FAX:

E-MAIL

COMPANY NAME:

ACN/ABN:

CLIENT DETAILS CONTACT NAME:

TELEPHONE: FAX:

E-MAIL

REPORTING AGENCY:

SUPPLIER’S PERFORMANCE

() Tick appropriate box

Unsatisfactory Marginal Satisfactory Good Superior N/A

Quality of Goods/Services Delivered

Time Management/Delivery

Customer Service Contract Management and Compliance

Warranty and Maintenance Services

Overall Performance



Contract No: 3004 Endo-Surgical Instruments & Accessories + Single Use Staples Overall Comments (attach a separate sheet if necessary) Reporting Officer:

In my opinion:

Documents

Contract - 3004 Endo-Surgical Instruments & Accessories ... · Contract 3004 Endo-Surgical Instruments & Accessories + Single Use Staples Last Updated: October 2012 Page 1 of 39