Copyright © 2014 HCL Technologies Limited | Enterprise Mobility

Copyright © 2014 HCL Technologies Limited | www.hcltech.com

Enterprise Mobility


HCL MOBILITY – A SNAPSHOT

1999 Mobility Practice established

5+ Mobile Innovationand Testing Labs

250+ Projects Executed 120+

Customers

75+ Mobile Solutions, IPs

INDUSTRIES CLIENTS SOME AWARD WINNING APPS

Financial Services

Consumer Products

Media & Entertainment

Hi-Tech

Healthcare

Public Services/Utilities

Manufacturing

iGOVERN® Mobility Solution

IT Europa (European IT and Software Excellence 2013 Winner) App developed for Wiltshire Police based on this platform .

Wonen Mobile Application

“2012 Value Honors” award from InformationWeek “Best emerging technology – Multichannel”

Trading and Research application

Financial Times 2013 Awards for Excellence. Deutsche Bank’s Autobahn App Market features include mobile access to market data commentary

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Petrochemicals

https://www.google.co.in/url?q=http://bionews-tx.com/news/2013/12/06/md-anderson-part-of-elite-global-gsk-cancer-research-consortium/&sa=U&ei=SSgxU9ngGM-FlAWntYCIAw&ved=0CC4Q9QEwAQ&sig2=MUxP89Xvf7ZELiKSGUp0uw&usg=AFQjCNEx3b5nkjGq2su7QHY4kcx8WhsfFA

https://www.google.co.in/url?q=http://www.the-digital-reader.com/2013/02/08/macmillan-settles-anti-trust-lawsuit-with-doj-continues-to-pretend-they-did-nothing-wrong/&sa=U&ei=jygxU7_qJ4vEkQW6_4HgBg&ved=0CDAQ9QEwAg&sig2=zlIT8nABow7tSEsR75YSAg&usg=AFQjCNEm6UkIFsulTdXFWgHlDAD12rJxuQ

https://www.google.co.in/url?q=http://metrixlab.com/fr/node/188&sa=U&ei=_ygxU_ukEI6KkwWT7oDIBg&ved=0CDQQ9QEwBA&sig2=Ynalq8Pr_QI-jITe44RT_A&usg=AFQjCNHrcg9lamCYOdFtjwRmQemrs9KUVQ

https://www.google.co.in/url?q=http://www.copelandcoaching.com/2014/02/01/featured-job-posting-director-of-rd-kraft-foods/&sa=U&ei=KCkxU7H_I8mfkAWPl4GICA&ved=0CDIQ9QEwAw&sig2=F2HQ_6_XwfIS91FFgWeLVg&usg=AFQjCNHk1o5TWSBarcxQFiV1TmWZf_CkmA

https://www.google.co.in/url?q=http://en.wikipedia.org/wiki/NetApp&sa=U&ei=YCkxU-L_JImSkQXM9YDQBw&ved=0CC4Q9QEwAA&sig2=dqfN2_ymBNiyhXvcTuYN7g&usg=AFQjCNE02HhZRYFHQshJNE5PhR9SNa0uig

https://www.google.co.in/url?q=http://www.paginamedia.de/referenzen&sa=U&ei=mikxU-P1B4iakAXL9oHoAQ&ved=0CDQQ9QEwBA&sig2=5rm1hwTVVHbY0_9nfmkf0Q&usg=AFQjCNGE13mvh5RbEDv6Dr1Acoo9IhHhcw

https://www.google.co.in/url?q=http://it.wikipedia.org/wiki/File:Qatar_Airways_Logo.png&sa=U&ei=_ykxU9rGEorukgWDhYHwBA&ved=0CC4Q9QEwAQ&sig2=vZMe27Qg-nW5FaFu_Pamuw&usg=AFQjCNGcTz4xs5RwcUJaxyLdv-XcrVX5IQ

https://www.google.co.in/url?q=http://www.pistonheads.com/gassing/topic.asp?h=0&t=375461&d=10912.77038&nmt=&sa=U&ei=MSoxU4PQGJCtkgW1hoGACQ&ved=0CDQQ9QEwBA&sig2=qsu5hPMA3LlO09BSq3vd0w&usg=AFQjCNFbJDpYy_QH8GKa8GdCcsfcg5QBQw

https://www.google.co.in/url?q=http://bouzypress.com/page/12&sa=U&ei=VyoxU-DxO4f-lAW7hICgAg&ved=0CDwQ9QEwCA&sig2=NMTy3vSgzh29Iq6vspWc7g&usg=AFQjCNERWq5iGt9g4Jcq_wmaAxuAxivQyg

https://www.google.co.in/url?q=http://www.msm.cam.ac.uk/skf/info.html&sa=U&ei=pyoxU9fCA8z-lAXEr4GwBw&ved=0CC4Q9QEwAQ&sig2=fF2TlGwiwsnTRaSsO9gOeg&usg=AFQjCNGDIVpfdhqpNkwSr2Wlz_jl_2azdw

https://www.google.co.in/url?q=https://aragonresearch.com/research/special-reports/microsoft-fights-back-in-mobile-social-and-sharepoint/&sa=U&ei=4yoxU_uuOovEkQW6_4HgBg&ved=0CCwQ9QEwAA&sig2=qtvKjSHn6Y9Ey4FnR3gEvQ&usg=AFQjCNElX2TC_BGl0qrATNpSR_mdEnZVSA

https://www.google.co.in/url?q=http://www.drugwatch.com/manufacturer/merck/&sa=U&ei=CCsxU8_lIonVkQW06YCQDg&ved=0CC4Q9QEwAQ&sig2=JcwA8EeP-UCC6QWfBxFi3g&usg=AFQjCNHBH-X7vGcCpqZ24Sbw2NP4H8kx4Q

https://www.google.co.in/url?q=http://www.pharmacytechnician.org/en/art/1262/&sa=U&ei=UisxU_iDNof-lAW7hICgAg&ved=0CCwQ9QEwAA&sig2=4YciLPccs1skAjhVCKCmpw&usg=AFQjCNFiQZO73TorEY-yJucvW1vkKfbFuA

Copyright © 2014 HCL Technologies Limited | www.hcltech.com3

MOBILITY TRENDS


CONSUMERIZATION OF IT

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HCL IN MOBILITY

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ENTERPRISE MOBILITY

INTERACT WITHDIFFERENT TYPES OFBUSINESS PARTNER

STREAMLINE EXISTING,CREATE NEW, BUSINESSPROCESSES

EXPLOIT NEW ANDEMERGINGTECHNOLOGIES

DRIVE EFFICIENCY ANDCREATE VALUE

Business 2 Business Business 2 Employee Business 2 Consumer

Innovative New Business ProcessesEnhanced User

Experience

Geo-Positioning Augmented Reality Voice Interaction

Cost Reduction Value Creation Increase End user Engagement

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IMPACT OF MOBILITY

A leading manufacturing client from US

Police forces in a UK county

Middle east based airlines client

Leading US based sports equipment retailer

Asset and service management

Field force automation

Cabin crew solution

Retail connect solution

Service response times were reduced by 15%Improved labor clocking accuracy8-10% reduction in asset maintenance costs

Productivity of police forces improved by 12%Incident management times reduced by up to 25%

Improved productivity of cabin crew staff by 12%Duty free sales increased by 22%

Cost of Retail stores operations reduced by 7%Customer service time reduced by over 20%Dashboards enabling quicker decision making

CUSTOMER SOLUTION TYPEKEY CUSTOMERBENEFITS

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CHALLENGES

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MOBILITY OFFERINGS

Application Development / ImplementationImplementation services for COTS mobile applicationsCustom Application Development

Co-Innovation LabCo-Innovation lab for idea generation, development services, testing, deployment, management and support services

Mobile Application Factory Facility to rapidly develop, test and launch mobile solutions

Mobile Application TestingService undertaken to enable cross device and end-to-end testing of mobile applications

Mobility Strategy EngagementA multiple week assessment of the current business processes and IT landscape to provide a comprehensive strategy document

Managed MobilityFrom fully managed to a hosted offering for mobility infrastructure and applications

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Centre of Excellence (CoE) Governance and control of your mobile strategy


MOBILITY TECHNOLOGIES

LEADING SOFTWARE VENDORS HAVE SELECTED HCL TO TAKE THEIR TECHNOLOGY TO MARKET

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SAP

IBM

MICROSOFT

MOBILEIRON

PERFECTOSYSTEMS

MICROST-RATEGY

PEGA-SYSTEMS

ORACLE

KONY

Appcelerator

Sencha

Adobe

JSON

Xcode

oData

Java

.Net

HTML5

C#/C++

PhoneGap


MOBILE INNOVATION CENTER (CHENNAI, INDIA)

MOBILE APPLICATION TESTING & CERTIFICATION LAB

(CHENNAI, NOIDA INDIA)

MOBILITY CENTER OF EXCELLENCE (SINGAPORE)

Mobile Engineers focused on building next gen technology proof of concepts in

Augmented reality, mCommerce, security, biometrics, multimedia, M2M

Domain applications: Healthcare, Retail, Financial Services, Media & Entertainment

Labs with tools for physical device testing and remote device testing

Fully automated, hosted service for 3rd Party Application submission & certification

OS level testing

Device Driver testing

Application Testing

Network Performance Testing

Set up in partnership with Singapore Technology Investment Board

Focuses on building technology proof of concepts and reusable components for large mobility projects in Asia and also globally

Focus domains: Banking, Insurance, Trading, Retail, Supply Chain & Logistics

GLOBAL MOBILITY INVESTMENT

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CO-INNOVATING WITH CUSTOMERS ACROSS THE GLOBE

US BASED LEADING INSURANCE COMPANY

CO – INNOVATIONLAB IN EUROPE

CO – INNOVATION LAB IN APAC

Lab co-developed with leading US based insurance company

Uses HCL’s proven testing framework for scale and process standardization

Enhanced quality of deliverable and streamline the process to reduce total cost of quality.

Help bank gain competitive edge and stay ahead of the curve

Non banking, Non services environment facility to foster Co-Innovation

Traders Access – Signoff on the applications by Traders themselves

Ensure confidentiality of ideation as well as apps to ensure minimal imitation

Global Fortune 50 Bank

Eli Lilly – HCL Co-Innovation Lab” : from HCL’s Singapore GDC

Team of qualified technologists in areas aligned with IP investments

Eli Lilly and HCL to jointly identify Real world business problems / Ideas for the Innovation POCs/Projects

Dedicated Man-hour investment by IT and Business teams from Eli Lilly

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QUALITY OF DELIVERY

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COMMERCIAL FLEXIBILITY

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Health Diary - Health tracking app for major

healthcare provider – incl.

emergency services

Sample HCL Case Examples around MobilityAddressing business pain points using Mobile Solutions across industries

Paperless vehicle tracking system for large

waste management

company

Workforce mobile enablement for local security

force

Mobile dispatch and shipment

tracking system for a major electronics

retailer

Mobile banking & credit card

applications for a global financial

services company

Electrical Metering & Billing

Solution for a Energy Utility

Company

Mobile Lottery solution for a gaming

services provider

He

alth

Ca

re

Mobile Detailing Solution for Medical

Representatives

Co

nsu

me

r S

erv

ice

sF

ina

nci

al

Se

rvic

es

Stock watch application to track portfolio

configurable to receive data from

any exchange

Payment transactions using NFC (Near Field Communication)

Pu

blic

S

erv

ice

s

Mobile Order and Inventory

Management for a US based Medical

instruments manufacturer

Solution for capturing, saving and redeeming coupons. This allows integration with social

media websites to download coupons

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Case Study:Mobile Remote Work for Security Force

BUSINESS PROBLEM

Mobility Solution to enable Police force for Incident recording, Intelligence submission

Case submission , custody initiation, issue stop and search approval etc.

Network & Bearer independent solution with Scalability, Flexibility and Extensibility

User friendly solution and covering all the security aspects of information HCL SOLUTION

Development of E2E solution which includes Mobile client and Backend system

Optimization through business processes re-engineering

Remote stunning of stolen and/or lost mobile handhelds

Enterprise Service Bus based integration layer, providing the flexibility to add, remove or modify any back-office system

Compliant with *UPSA’s ( Unified Police Security Architecture) “Restricted” data communication guidelines

Compliant with CESG (Communications - Electronics Security Group).

Training and Support up to 5 years

DEVICES AND TECHNOLOGIES

Blackberry

Windows CE

Backend- Proprietary Security Force Systems

HCL SCOPE OF WORK

• Mobile Strategy Formulation

• Complete Concept to Solution Delivery

• Architecture and User design

• Performance and security benchmarks establishment

• Mobile Application support

Citizen Connect- HCL’s mobile remote work application for security forces in the UK

BUSINESS OUTCOME

Enhanced the productivity of Field officers

Enabled a better control environment for them

Resulted in depleting the crime levels than it already existed in the given area

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Case Study: HCL Mobility Solution – Airlines

BUSINESS PROBLEM

To enable automation for pre and post flight activities to be done by crew member staff

To sell the duty free items through handheld devices

Incident reporting

Intuitive and easy to use User Interface

HCL SOLUTION

The HCL solution comprises the following components

Passenger Information Display of the detailed aircraft seat map along

with flight details

Display of the current passenger boarding status and Special Service Requests

Duty Free Item Sale Kiosk Sale of the duty free items to the on board

passengers

Record food and drink sales

Log customer complaints/feedback

Incident reporting Generation of final flight status report

Reporting of incidents and complaints for the flight

Auto generation of reports for consolidated cash collected from the sale of duty free items, food and drinks

DEVICES AND TECHNOLOGIES

iOS SDK 3.2 on Apple iPad Tablet Device

Native control features of the iPad Platform such as Scroll, Pinch/Zoom integrated in the application

Mobile Cabin Crew Solution for a Middle Eastern 5 star airlines

BUSINESS OUTCOME

Efficient Hospitality Services by the Crew member has currently enabled the client to maintain its Brand Name and retain its clientele

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Case Study: APS iPad App

BUSINESS PROBLEM

Enable pension participants to get an overview of their pension portfolio

HCL SOLUTION

The primary functionality of APS iPad App is to provide an insight for the pension customers into:

• Various components of pension – self contribution, employer’s contribution, social benefits (OVW)

• Current income (salary and other sources of any and declared)

• Part time pension if desired at a specified age period

• Full time pension after retirement

• Occupational disability benefits

• Dependents pension – pension amounts to be received by the dependents if the customer deceased

• Built-up rights based on the current investment funds

DEVICES AND TECHNOLOGY

Struts

IBM Web Sphere

HiCharts

HTML5 & CSS3

A case study from a Dutch –Insurance company - Mobile banking app

SOLUTION HIGHLIGHTS

• The application was completely developed by HCL as a adaptive web solution for mobile devices

• It had won Information Week’s value honors award for best multi-channel strategy

BUSINESS OUTCOME

Achieve high level of customer intimacy

Provide superior customer experience and value to the pension customers by enabling pension and relevant investments information accessible through mobile gadgets such as tablets and smart phones

Won Value Honors award from Information

Week for best multi-channel strategy

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Case Study: HCL Workflow Approvals – Global Tobacco Giant

Customer Background: Global Tobacco Giant with 130 country points of presence

BUSINESS CHALLENGES

Enterprise-wide lack of experience in the Mobility Domain

Travel and PR are both Web based application’s

Users placed in different geography

Few Marketing and Promotional activities through the Mobile Channel

BUSINESS OUTCOME

Enterprise mobile workflow application

Productivity gains and faster transaction time.

Simplified operations and increased employee morale.

Ability for users to create, view and approve request

Two mobile workflow application developed- Travel Request Approval and Purchase Request Approval

ENGAGEMENT HIGHLIGHTS

2 week mobile strategy workshop conducted by HCL at customer site.

Application developed using Sybase Workflow

Integrated with backend's – Travel request (Integration with SQL) and PR (Integration with SAP)

Application can be installed in IOS, Android, Windows etc

Approval and Reject process will be reflected in user device immediately.

Need for covering a user base of 30000 + employees.

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Case Study: Mobile Brand Portals – Dixons (Currys.co.uk )

About the Customer:-----------------------------------------------------------------------------Dixons Retail plc is Europe’s largest specialist electrical retailer and Services Company. Operating in 26 countries, with over 1,200 stores in 13 countries, across Europe employing over 38,000 people. Being number one market leaders in the UK & Ireland, Nordics, Greece and the Czech Republic.

The Need :--------------------------------------------------------------------------------Dixons was looking for As-IS conversion of their ecommerce portal Currys.co.uk into RWD based solution. Aim is to provide rich and consistent user experience in accessing the website using Desktop, Tablet, and mobile phones.

Value Delivered :---------------------------------------------------------------------------------Applied RWD Graceful Degradation Identified & Prioritized Business/Task Flow – Multiple Devices Developed Wireframe and Visual Design for Desktop, tablet, Mobile applying UID RWD user centered approach and RWD Best Practices.

Business Outcome:---------------------------------------------------------------------------------Resulted in generating traffic and increasing it to 35% for the retailer and thereby generating higher sales of its products.

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THANK YOU

Documents

Copyright © 2014 HCL Technologies Limited | Enterprise Mobility