(Standard Operating Procedure)POST LOCKDOWN

COVID- 19

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About this SOP

This SOP is applicable to current phase of COVID-19 pandemic in India (local transmission and l imited community transmission), wherein as per plan of action, all suspect cases are admitted to isolation facil i t ies.

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Introduction

Coronaviruses are a large family of viruses, some causing i l lness in people and others that circulate among animals,

including camels, cats and bats. In humans, the transmission of COVID -19 can occur via respiratory droplets directly

(through droplets from coughing or sneezing) or indirectly (through contaminated objects or surfaces). The people most

at r isk of COVID-19 infection are those who are in close contact with a suspect/confirmed COVID -19 patient and those

who care for such patients.

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Basic Hygiene

Hand hygiene

Use of barrier precautions or personal protective equipment

Equipment disinfection

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Hand Hygiene

Hand hygiene is the single most important practice to reduce the transmission of infectious agents. The term “hand hygiene” includes both hand washing with either soap and water, and use of alcohol-based products (gels, r inses, foams) that do not require the use of water. It is important to ensure the availabil i ty of hand rub products at all t imes in the store.

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Use of barrier precautions or Personal Protective Equipment (PPE)

Use of barrier precautions

or Personal Protective

Equipment (PPE)

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Equipment Disinfection

Equipment and surfaces are contaminated if they have come in contact with patient’s skin, blood or body fluids. These can

spread infection. Therefore, it is mandatory that these are cleaned and disinfected using 1% sodium hypochlorite or

alcohol based disinfectants at least once daily and after every patient contact.

Patient care items and surfaces that can contribute to the spread of infection include:

• Stethoscopes

• Blood pressure cuffs

• Monitors

• Stretchers, backboards, and immobil ization devices

• Laryngoscope blades

• Radios/mobiles

• Shelves

• Door handles

• Other items and surfaces in ambulance or transport vehicle

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All Employees to fill up the form before joining.

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Points of

Discussion

3 important things for

the Hospital post

lockdown

Pre Opening SOP

Clinic HourSOP Day

Closing SOP

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PRE-OPENING SOP

• Clean and Sanitize (Chlorine/Alcohol based disinfectants) - Entire Hospital inc luding Consultat ion

Rooms, Reception Area, Furniture & fixtures, Carpets, Equ ipment - ‐ POS, AC, Door, Doorknobs,

Handles, Light switches, Drawers Etc.

• Procure PPE KITs such as Face Mask (reusable for employees and disposable for customers),

Hand Gloves (disposable) and sanitizers inc luding infra thermometers for staff as wel l as for

customers .

(For employee & pat ient safety)

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PRE-OPENING SOP

• Hospital window to have communication stating our hospital is safe.

• Internal POS stating our store is safe and sanitized to be displayed at various points ( eg

consultation rooms, examination rooms.)

• Team to work on shift timings as per guidelines.

(For employee & pat ient safety)

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PRE-OPENING SOP

• Air freshener with sanitizer refil l to be used.

• All doctor coats need to be washed and steam ironed properly everyday.

• Any employee who is unwell should not report for work. Same has to be informed to your reporting

manager immediately.

(For employee & pat ient safety)

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PRE-OPENING SOP

• Before opening of clinic everyday, all locks and door handles need to be sanitized.

• Every staff member needs to carry their own water bottles & food to avoid any kind of infection.

• Keep sanitizers at entrance & reception.

(For employee & pat ient safety)

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CLINIC HOURS SOP

• I t is compulsory for all staff members to wear face mask & hand gloves at all t imes .

• Every staff m e m b e r needs to wash their hands frequently i.e. after every interact ion or every 2 hours .

• Every staff m e m b e r needs to wear fresh and washed un i fo rm everyday .

• No un i fo rm or personal i tems should be left at clinic whi le leaving for the day.

(General guidelines)

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CLINIC HOURS SOP

• Register wil l be maintained capturing employees temperature before start of shift and while leaving

the shift.

• Hospital wil l have an infra thermometer & every staff & customer wil l be checked. Anyone having

temperature above government guidelines i.e. 99.1 degree C will be not allowed.

• Prepare the customer log format everyday. Details that need to be captured are Name,

Contact Number, Date, Time & Email id.

(General guidelines)

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Clinic Hours SOP

• Only bottled water or water in disposable glasses to be offered to customers.

• Consumer to dispose of disposable glasses/ trash by themselves in covered bins.

• It is compulsory for all customers to be wearing mask in the store. Disposable mask to be

given to customers only on request .

(General guidelines)

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CLINIC HOURS SOP

• Social distancing is Must at all t imes. Ensure 2 meter gap from every patient.

• No customer or staff is allowed to enter clinic without wearing Face Mask & Hand Gloves .

• Not more than 4 to 5 patients should be allowed in the reception area at one point of time.

(Social Distancing)

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CLINIC HOURS SOP

• Personal Hygiene by teams to be maintained at all t imes.

• Not more than 2 patients allowed outside Doctor ’s office at any given time.

• All feedback and details of customers if any to be maintained in computer and NOT IN

visitors book.

(Hygiene)

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CLINIC HOURS SOP

• Complete sanitization of hospital every 2 hours in a day including Dry Mop, Wet Mop, All Metal &

Wooden fixtures, Doors, Cash Counter, Back room Area etc.

• Customers entering hospital premises should be given mask in case they are not wearing the

same. Hand gloves can be provided only on request.

(Hygiene)

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CLINIC HOURS SOP

• Encourage customers to pay by any online payment i.e. wallet & UPI in case of cash or card

transactions the same will happen via tray kept at cash counter. Tray and cash counter need to be

sanitized after every use.

• UPI payment mode to be made available .

(Payment Methods)

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DAY CLOSING SOP(At the tome of closing)

• All store garbage, used disposable hand gloves & Mask needs to be disposed in

designated area by day end.

• Before closing complete cash desk should be sanitized again.

• Closing staff should dispose their hand gloves outside store post all closing formalities.

• Daily checklist should be shared by manager everyday during opening & closing of

Hospital.

STAND TOGETHER TO BEAT CORONAVIRUS