Embed Size (px)
Citation preview
www.crestcooperative.co.uk
Crest Co-operative’s Social Impact Report2013/14
Welcome to our social impact report
To reflect the positive impact that social enterprise Crest Co-operative has had over the last financial year, we have produced our first set of social accounts.
Crest Co-operative has been established for 15 years and operates various reuse enterprises.
Each year we produce a set of financial accounts. This will be the first year that our supporters, partners and service users can view the social value that our enterprises have had.
We focus on everything that is important to Crest Co-operative.
The people that we support, the environmental impact of our enterprises and our work in the community,
Sharon Jones, Chief Executive, Crest Co-operative Ltd
How this report is produced?
Over the course of the financial year, we worked to collect qualitative and quantitative data from all departments in our organisation.
We engaged with our service users, customers and stakeholders, to discover how our social businesses have impacted them.
The report is published on Crest Co-operative’s new website, which was launched in 2014;www.crestcooperative.co.uk.
The website provides details about our enterprises and the community services that we deliver.
Our Mission
INTR
OD
UCT
ION
Page 1
Crest Co-operative, Brierley House, Ferry Farm Road, Llandudno Junction, LL31 9SF01492 596 [email protected]
------
------
------
------
------
------
------
------
------
------
------
------
------
------
------
------
------
------
------
------
------
----
REDUCING landfill throughREUSE to help PEOPLE in our communities
----------------------------------------------------------------------------
Table of contents
Crest Co-operative Social Impact Report 2013/14
Our Social Businesses Page 3
Reporting impact
The People Page 4 - 11
The Environment Page 12 - 15
Our Shops Page 16 - 18
Our Stakeholders Page 19 - 25
The Community Page 26 - 28
Awards Page 29
The Future - looking ahead 2014-2015 Page 30
Page 2
INTR
OD
UCT
ION
Our Social BusinessA look at the businesses within Crest Co-operativeOur shops Crest Community Store and Crest Furniture ReclaimWe operate two stores, Crest Community Store, Mostyn Broadway, Llandudno and Crest Furniture Reclaim, Colwyn Bay. In 2013 the Colwyn Bay store re-located from the high street to an outlet at Douglas Road, Colwyn Bay. Crest Co-operative’s community stores offer low cost, reclaimed furniture and electricals, clothing and household goods.
Crest Waste CollectionsIn 2013-2014 Crest Co-operative worked on behalf of the local authority to collect unwanted textiles, small electrical and media items from homes across the county. The service was offered to 55, 000 Conwy residents, as part of local authority fortnightly, kerbside recycling collections. Crest Co-operative also operated bulky waste collections on behalf of the local authority throughout the year, working to collect furniture and electricals from homes across Conwy. Fit for re-use items were sold in Crest’s community stores.
Crest Electrical Reuse HubCrest Electrical Reuse Hub relocated to larger premises in Mochdre in 2013. A team of electrical engineers worked to repair and PAT test reclaimed electricals. Items werethen sold in Crest’s community stores.
FareShare Cymru North WalesCrest Co-operative runs FareShare Cymru North Wales, a franchise of FareShare UK. In 2013-2014 the team at FareShare Cymru North Wales worked with food manufacturers, to save surplus food from landfill and deliver it to community groups across the region. Community groups included homeless centres, food banks and communities first projects. The warehouse is based at Crest Co-operative’s head office in Llandudno Junction.
Crest Training CentreIn 2013-2014 Crest ran back to work schemes, job search training. soft skills sessions and offered training courses to businesses across North Wales.
Draig TexOpened in March 2014. The first social enterprise led clothing export centre in Wales. Run by Crest Co-operative, Antur Waunfawr and Seren Ffestiniog Cyf. Keeping the value of textiles in Wales, by offering a third sector export service.
Partnership workingCrest Co-operative has been working closely with housing association Cartrefi Conwy for five years. The award winning partnership has created work placements and job roles for local people and has had a positive environmental impact. Crest Co-operative works with organisations across North Wales, to find out what our stakeholders say about us visit page 19.
INTR
OD
UCT
ION
Page 3
THE
PEO
PLE
The impact that we createTHE PEOPLE
Page 4
Teaming up with Working LinksIn 2013-2014 Crest Co-operative worked closely with Working Links, to provide unemployed people with the training and skills needed to secure job roles in the local community. Placements ran for 8 weeks. Service users took part in soft skills sessions and work based placements, within Crest Co-operative’s enterprises.
Impact in numbersNumber of people taking part in Working Links placements at Crest
12Case Study
Young father given a helping hand back into the workplace
Father of one Connor Owen, 19, came to Crest Co-operativeon an eight week placement with Working Links. His skills were soon recognised by local company Beech Developments and Connor has now secured a job as an apprentice plasterer for Llandudno Junction based contractorD M Goodwin Plastering.
THE
PEO
PLE
--------------------------------------------------------------------------------------------------------------------------------
Page 5
Jobs Growth WalesEU backed Jobs Growth Wales programme. Crest Co-operative provided work placements to individuals, aged 16-25, who had faced barriers when trying to secure employment.
Impact in numbersNumber of people taking part in and completingJobs Growth Wales programmes
35Case Study
Kaine Bentley benefited from a Jobs Growth Wales placement in Crest Co-operative’s FareShare enterprise. He said: “I asked to work here because I’d been homeless for a year and I know what it’s like.
“There are great people to work with here and whatever happens I will have had six months warehouse experience, which will help me find a job.”
THE
PEO
PLE
--------------------------------------------------------------------------------------------------------------------------------
Page 6
Colin Jones, 56, took part in the ILM scheme. He had previously completed Community Payback at Crest Co-operative. He took part in training courses, including Manual Handling and Health and Safety at Work. He has now become an employee at Crest Co-operative, after he was offered a job role at new enterprise Draig Tex.
ILM (Intermediate Labour Market) WCVAWork opportunities for local people with a criminal record. Crest Co-operative provided job search and soft skills sessions at Crest’s Business Training Centre. Crest Co-operative worked with local companies to offer work opportunities to ILM service users.
Impact in numbersNumber of people taking part in ILM training
16Case Study
THE
PEO
PLE
--------------------------------------------------------------------------------------------------------------------------------
Page 7
THE
PEO
PLE
JOB OUTCOMES AND TRAININGCrest’s Training Centre
Impact in numbers
Number of people who secured jobs as a result of placements atCrest Co-operative
20Number of qualifications achieved by local people in Crest’s Training department
48Number of soft skills sessions in Crest’s training centre, including maths, English and key skills. 20
Page 8
SOCIAL INCLUSIONPermanent, supported work placements for adults with learning and physical disabilities
Impact in numbersAverage number of individuals supported each month
30Number of places supported over a year Areas of work
RetailTextile sortingLeafletingIroning and arranging clothesSorting food in FareShareAssisting collections drivers
2, 645
THE
PEO
PLE
Page 9
THE
PEO
PLE
SOCIAL INCLUSIONCommunity PaybackImpact in numbersNumber of Community Payback clients
90Number of hours of Community Payback carried out at Crest Co-operative
6, 284Number of Community Payback places used
851
--------------------------------------------------------------------------------------------------------------------------------
Page 10
SOCIAL INCLUSIONVolunteers
Impact in NumbersAverage number of people volunteering each month
13Number of hours of volunteeringover the year
5, 550Average number of people on Crest’svolunteer register over the past year
21
THE
PEO
PLE
Page 11
THE
ENVI
RON
MEN
T
The impact that we createTHE ENVIRONMENT
Page 12
THE
ENVI
RON
MEN
T
The environmental impact COLLECTIONS AND KERBSIDE SERVICES Working with the local authority Collecting from 55, 000 Conwy homes
Page 13
* 158 tonnes of unwanted furniture and electricals collected from homes across Conwy;* 122 tonnes of clothing and textiles collected from the kerbsides of Conwy residents;* 29 tonnes of WEEE (small electrical items) collected from kerbsides of Conwy residents;* 12 tonnes of media (books, DVDs, videos etc) collected from kerbsides of Conwy residents; * 51 tonnes of unwanted textiles collected from clothing banks.
Furniture collectionsImpact in numbers
3, 526
Number of collections of unwanted furniture from Conwy homes
The environmental impact COLLECTIONS AND KERBSIDE SERVICES Working with the local authority Collecting from 55, 000 Conwy homes
THE
ENVI
RON
MEN
T
The environmental impactWORKING WITH FOOD SUPPLIERSTO SAVE FOOD FROM LANDFILL
FareShare Cymru North Wales in numbersAmount of food saved from landfilland delivered to community groups
125 tonnes
£412, 366
Number of meals contributed to forservices users at charities/community groups
294, 230 meals
Number of charitiesdelivered to 53 charities
--------------------------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------------------------
Page 14
Retail Value
Page 15
THE
ENVI
RON
MEN
T
The environmental impactCrest Co-operative’s Electrical Reuse Hub
Electrical reuse in numbers--------------------------------------------------------------------------------------------------------------------------------
Number of large, WEEE (electrical items) brought to Crest’s reuse hub 3, 018
Number of electrical items sold in Crest’s stores 1, 239
Number of electrical items failing to be reused 1, 103
* If items can not be reused/resold we work with external recycling companies to recycle metal and electrical parts.
3, 018
1, 239
* If items can not be reused/resold we work with external recycling companies to recycle metal and electrical parts.
OU
R SH
OPS
The impact that we createOUR SHOPS
Page 16
Number of pre-owned furniture itemssent to our Llandudno shop to be sold
Number of pre-owned furniture itemssent to our Colwyn Bay shop to be sold
2, 731 items
1, 343 items
3 tonnes
Number of textiles sold through our stores
Number of sales of furniture and electricalsLlandudno Colwyn Bay
1, 990 items 1, 522 items
OUR SHOPS IN NUMBERS--------------------------------------------------------------------------------------------------------------------------------
OU
R SH
OPS
Page 17
OU
R SH
OPS
Helping people on low incomesPayment plansIf customers are struggling to pay for items in full Crest Co-operative offerpayment plans. Shoppers can pay for furniture and electrical items over a period of 4 to 8 weeks. Number of payment plans arranged for customers
OUR SHOPS IN NUMBERSNumber of furniture deliveries to customers
1, 656
118
--------------------------------------------------------------------------------------------------------------------------------
Helping people in need--------------------------------------------------------------------------------------------------------------------------------
64
Average number of referral agencies working with us
6
Helping people in crisis* 18 items of furniture donated free of charge* £550 worth of furniture donated
Page 18
Number of sales made to individuals in need throughreferral agencies
OU
R ST
AKES
HO
LDER
S
The impact that we createOUR STAKEHOLDERS
Page 19
What our shop customers say about us
How we consulted our customers
In store surveysSocial networking sitesEbayOnline survey
“Attentive staff.”
“Very friendly and helpful staff.”
“Good clean item with a guarantee too.”
“Very happy with purchase, people at Crest very polite and helpful.”
“Excellent item in really good condition, well pleased.”
“Very nice and very modern thanks again, you made me smile.”
“Thank you Crest for my lovely sofa, the staff at Colwyn Bay were so helpful and it was delivered early by great removal guys. I just wanted to say I really appreciate what you do and to those who donate.”
“Parking is a problem at the Llandudno store. I preferred parking at the old shop in Llandudno Junction.”
Page 20
The impact that we createOUR STAKEHOLDERS
Survey results In a survey of 2, 214 customers
98% would use our stores and online shopping services again.
OU
R ST
AKES
HO
LDER
S
Page 21
Average number of permanent employees over year
42
Number of Crest Co-operative Board Members
6
Number of Crest Co-operative Members
117
OU
R ST
AKEH
OLD
ERS
The impact that we createOUR STAKEHOLDERSCollaborative working to increase our impactOur Partnership with Cartrefi ConwyImpact in numbers
OU
R ST
AKEH
OLD
ERS
Amount of waste diverted from landfilland brought back to Crest’s stores, to be recycled and reused
472
Areas of work Void properties, reactive maintenance, painting jobs, garden clearances, house removals and fence panel manufacturing.
Number of social inclusion and work placements
263 tonnes
Page 22
What our stakeholders say about us...
OU
R ST
AKEH
OLD
ERS
Andrew Bowden, Chief Executive, Cartrefi Conwy
Cartrefi Conwy
Page 23
“Our growth aspirations include growing that of our partners, particularly building on the success achieved by the partnership with local social enterprise, Crest Cooperative. It’s important not only from the point of view of recycling and reusing as much as we possibly can, but also in job creation and promoting social inclusion. “Crest takes a holistic approach and has a background record of delivering real change and quality of life to challenged individuals, providing not only a work programme, but an education and life skills programme. This brings their clients, many of whom start off volunteering, not only closer to work and out of the benefit system, but gives them confidence and pride to be part and positively participate in social society. “It’s these reasons above that we made a strategic decision early on to not set up our own social enterprise, like many other social landlords, but looked and sourced a local enterprise that already has this level of expertise, support and ability to deliver such positive outcomes,”
Andrew Bowden, Chief Executive, Cartrefi Conwy
OU
R ST
AKEH
OLD
ERS
Conwy County Borough Council“As a local authority, we are committed to recycling and supporting our community too. Working with Crest Co-operative to divert waste from landfill, recycle more and creating jobs puts this into action,”
Conwy County Borough Council, Environment, Roads & Facilities
FareShare UK“We are very proud to be working with Crest Co-operative, who deliver the FareShare service across North Wales, redistributing quality surplus food to more than 50 charities. They are a great partner and thanks to them, these frontline charities are able to provide much needed food to vulnerable people. As more and more people are struggling to feed themselves, the service by FareShare Cymru North Wales is more important than ever,”
Lindsay Boswell, CEO, FareShare UK
What our stakeholders say about us...
Page 24
Page 25
Collaborative working to increase our impactHouse removals and void clearances
Denbighshire County Council
Number of Denbighshire house removals and void/unoccupied properties cleared by Crest Co-operative
50Conwy County Borough CouncilNumber of Conwy house removals and void/unoccupied properties cleared by Crest Co-operative
11
OU
R ST
AKES
HO
LDER
S
Collaborative working to increase our impactHouse removals and void clearances
THE
COM
MU
NIT
Y
The impact that we createTHE COMMUNITY
Page 26
THE
COM
MU
NIT
Y
The Crest Community FundGrants for Conwy community groups
Impact in numbersNumber of grants awarded
16
Value of funds donated
£ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £
Case study
£7,174.01
Page 27
Community group Capoeira Mocambo received £500 from the Crest Community Fund.
The funds were used to bring Brazilian martial arts, dance classes, to the county of Conwy.
THE
COM
MU
NIT
Y
Working with Conwy’s Eco Schools
Activities carried out in schools
Collections of unwanted clothing, working with Eco Committees to allow children to take control of collections, reuse fashion workshops and reuse talks and presentations.
Impact in numbers
Amount donated to Conwy’s Eco Schools for clothing collections in textile banks and from schools
£ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £
Working with Conwy Community Groups
Amount donated to community groups for clothing collections in textile banks and from groups
£ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £ £
Page 28
£2, 119.47
£1, 404.32
AWAR
DS
Winner of a Big Society Award 2013Awarded by Prime Minister David Cameron
Winner of the FRN Reuse Organisation of the Year 2014
Page 29
Awards
THE
FUTU
RE 2
014-
2015
Developing newexport centreDraig Tex. Buildingrelationships with third sectorclients and ethical export contacts.Working with our consortium partners to build a sustainable enterprise.
Growing Crest Training Centre. Working to offer CIEH training to businesses acrossNorth Wales.
Continuing to promote social inclusion in our enterprises and when working with partners.
Developing Crest’s two community stores.
Page 30
The Future Looking ahead 2014 - 2015
Crest Co-operative, Brierley House, Ferry Farm Road, Llandudno Junction, LL31 9SF01492 596 [email protected]
--------------------------------------------------------------------------------------------------------------------------------
crest co-operative
@crestrecycle
