Customer -Questionnaire

Name: Age: Sex: Petrol Pump location…………….

Address: Occupation

Annual Income (Lacs): 0-4 / 4-8 / 8 and above

Type of Vehicle: 2W……...3W………..CAR……low /mid/High end ……...…. SUV………..

1. Does the company name matters to you while refilling?

A) YES

B) NO

2. When/Why stop for refilling

A) Need to refill urgently

B) No other station near by

C) Residing near by

D) Others ……………………………………….

3. Fuel supported by your vehicle

A) Petrol

B) Diesel

C) CNG

4. How often you go for refilling

A) Daily

B) Weekly

C) Fortnight

D) Others……………………………….

5. How much amount you spend in one go for refilling

A) <100 rs

B) 100- 500

C) Tank full

D) Others………………………………

6. How many vehicle do you own

Two wheelers ………………….

Four Wheelers …………………..

7. Payment Methods

A) Card

B) Cash

8. Do you use smart cards like

A) Perocard / Smart fleet by BPCL

B) Xtra Power fleetcard by Indian Oil

C) No I Don’t use

9. On the scale of 5 rate this petrol pump

Worst 1……..2………3………..4………….5 Best

10. Location of this petrol pump

Worst 1……..2………3………..4………….5 Best

11. Service of the staff

Worst 1……..2………3………..4………….5 Best

12. Quality/qty of fuel receives in terms of mileage

Worst 1……..2………3………..4………….5 Best

13. Average waiting time

A) <2mins

B) 2-5 mins

C) >5mins

14. Rate the Importance of the feature:

1- Not Important 2- Important 3. Very Important

A) Air refilling pump

B) Pollution rechecking center

C) Car windscreen cleaning

D) Car wash

E) Ambience of petrol pump

F) Customer support

G) Safety measures

H) Clean Wash room

I) Credit cards acceptability

J) Vehicle Repair

15. Suggestions……………………………………………………………………………………………………………………………