Clare Baker is the Training Co-ordinator for Learn

to …and has just completed an NVQ level 3 in

Customer Services, her first qualification in over 30

years. When asked how she felt at the beginning

of the training she stated “I was nervous at having

to do a formal qualification as I had not done any

studying since leaving college, however my

Assessor, Yolanda was very reassuring so I soon

relaxed and actually started to enjoy myself! I was

also worried about the additional workload but as I

used the e-assessment method it didn't add too

much extra.“

Clare added that ‘the most rewarding part of NVQ

was finishing it, knowing that i had completed it felt

good. I had a real sense of achievement and

relief! My family were very proud of my

achievement as an NVQ level 3 is equivalent to

two A’ levels.’

Clare said that she has benefitted by studying

Customer Services in different ways ‘in some ways

it confirmed my approach was right and that was

rewarding. It did, however, highlight different

approaches that could be made’.

Clare’s confidence has been boosted since the

completion of her award and she has progressed

an idea she had of offering a Training Matrix

service to her customers. Not only has this helped

ensure courses are filled and have boosted sales

for Learn to …, it also ensures that Clare can

remind organisations of when their training is due

ensuring that they remain up-to-date with their

requirements for Care Quality Commission.

Other members of the Learn to … administration

team have also completed an NVQ in Customer

Services. Making

sure that we

provide you with

the correct level

of information in a

professional and

timely manner is essential to our organisation and

helped us earn Matrix accreditation.

How may I help you?

Learn to … employees celebrating their success. From left to right: Chris Abraham (Skills for Life Co-

ordinator), Tracy Soto (Centre Administrator) and Clare Baker (Training Co-ordinator)