CW9Z62-Intro to Communicative Skills

8/14/2019 CW9Z62-Intro to Communicative Skills

1/28

11

INTRODUCTIONINTRODUCTION

TOTOCOMMUNICATIVECOMMUNICATIVE

SKILLSSKILLS

Lesson # CW9Z62


2/28

22

The mistaken notion that this

is an English class upsets people

early on, and some neverrecover.

-Anonymous


3/28

33

COMMUNICATIONCOMMUNICATION

COMMUNICATION IS THE

EXCHANGE OR FLOW OF

INFORMATION OR IDEAS FROMTHE SENDER TO THE RECEIVER.


4/28

44

EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATION

OCCURS WHEN THE RECEIVER

UNDERSTANDS THE SAME

MESSAGE THE SENDER INTENDSTO TRANSMIT.

THE SUCCESSFUL EXCHANGE OF

INFORMATION.


5/28


6/28

66

80%

HOW WE COMMUNICATEHOW WE COMMUNICATE

FACE TO FACE


7/28

77

TYPES OF COMMUNICATIONTYPES OF COMMUNICATION

VERBAL

NON-VERBAL


8/28

88

COMMUNICATION BARRIERSCOMMUNICATION BARRIERS

LANGUAGE BARRIERS

DIFFERENT COMMUNICATION STYLES

PHYSICAL BARRIERS

PERCEPTUAL BARRIERS

NOISE


9/28

99

WRITING

TELEPHONIC/RADIO60%

80%

40%

HOW WE COMMUNICATEHOW WE COMMUNICATE

FACE TO FACE


10/28

1010

IN THE FIRSTIN THE FIRST

SIX MONTHS...(ON AVERAGE)SIX MONTHS...(ON AVERAGE)

2 REPORTS OF SURVEY

12 COUNSELING STATEMENTS

4 EFFICIENCY REPORTS2 SOPS

6 OPERATIONS ORDERS

10 MEMORANDUMS


11/28

1111

WHY WRITE WELL?WHY WRITE WELL?

SOLDIERS

CREDIBILITY

EXPRESSION

VISIBILITY

CONVEY COMMANDERS INTENT

TIME MANAGEMENT


12/28

1212

ARMY WRITINGARMY WRITING

THE STANDARDTHE STANDARD

EFFECTIVE ARMY WRITING ISWRITING THE READER CAN

UNDERSTAND IN A SINGLE, RAPIDREADING. IT IS GENERALLY FREE

OF ERRORS IN SUBSTANCE,

ORGANIZATION, STYLE ANDCORRECTNESS.

AR 25-50


13/28

1313

ONE IN THE SAMEONE IN THE SAME

Definition of Effective Communication:

The receiver understands the same

message the sender intends to

transmit. The successful exchange ofinformation.

The Army Standard: Effective Army

writing is writing the reader canunderstand in a single, rapid reading.


14/28

1414

MAKE THESE TWOMAKE THESE TWO

CHANGES NOW:CHANGES NOW:

1. PUT THE BOTTOM LINE UP

FRONT.

2. USE THE ACTIVE VOICE INSTEAD

OF THE PASSIVE VOICE. AR 25-50


15/28

1515

THE OLD WRITING PROCESSTHE OLD WRITING PROCESS

RESEARCH

PLAN

DRAFT

REVISE

PROOF


16/28

1616

THE NEW WRITING PROCESSTHE NEW WRITING PROCESS

WRITINGWRITING

PREWRITINGPREWRITING REWRITINGREWRITING

rganizationrganization

AnalyzeAnalyze

PurposePurpose To DirectTo DirectTo InformTo Inform

To PersuadeTo Persuade

SubstanceSubstanceBottom LineBottom Line

Check SOSCCheck SOSC

AudienceAudience

EditEdit

InformationInformation

DumpDump


17/28

1717

THE FOUR ELEMENTS OFTHE FOUR ELEMENTS OF

COMMUNICATIONCOMMUNICATION

SUBSTANCE

ORGANIZATION

STYLE

CORRECTNESS


18/28

1818

SUBSTANCESUBSTANCE

MAIN IDEA (BOTTOM LINE)

ALL SUPPORTING IDEAS


19/28

1919

Everyone will now be mobilized, andall boys old enough to carry a spear

will go to Addis Ababa. Married menwill take wives to carry food andcook. Those without wives will take

any woman without a husband.Women with small babies need notgo. The blind, those who cannot walk

or for any reason cannot carry aspear are exempted. Anyone elsefound at home after receipt of thisorder will be hanged.

Haile Selassie,


20/28

2020

ORGANIZATIONORGANIZATION

BOTTOM LINE UP FRONT

SUPPORTING FACTS IN LOGICALORDER


21/28

2121

There are many reasons why I chose to become anThere are many reasons why I chose to become an

officer. The most important reason is the increasedofficer. The most important reason is the increased

pay that an officer receives. In addition, an officerpay that an officer receives. In addition, an officerhas a better love life than soldiers. The night life ishas a better love life than soldiers. The night life is

great in Columbus. However, it is also good ingreat in Columbus. However, it is also good in

Minneapolis. The lakes in Minneapolis make theMinneapolis. The lakes in Minneapolis make the

the city an enjoyable place in the summer. But thethe city an enjoyable place in the summer. But the

Minneapolis winters are as harsh as those inMinneapolis winters are as harsh as those in

Alaska. They are building a pipeline across theAlaska. They are building a pipeline across the

state of Alaska. The pipeline will carry oil. Ofstate of Alaska. The pipeline will carry oil. Ofcourse, if the pipeline breaks, the entire state willcourse, if the pipeline breaks, the entire state will

become polluted. The pollution is really bad in thebecome polluted. The pollution is really bad in the

Great Lakes. Something must be done about it.Great Lakes. Something must be done about it.


22/28

2222

STYLESTYLE

USE THE ACTIVE VOICE

ELIMINATE JARGON

KEEP CLARITY INDEX BELOW 40


23/28

2323

The Commander desires thatmeasures employing chemical

defoliant dispersal and/or mechanical

means be implemented to facilitate areduction in the growth of non-

cultivated vegetation adjacent to this

facility.


24/28

2424

KILL THE WEEDS AROUND

THE BUILDING.


25/28

2525

CORRECTNESSCORRECTNESS

SENTENCE CONSTRUCTION

SPELLING

PUNCTUATION


26/28

2626


27/28

2727
http://www.worth1000.com/view.asp?entry=22579&display=photoshop


28/28

2828

CLOSINGCLOSING

THINK OF WRITING AS A

PROCESS INSTEAD OF AN EVENT.

ENSURE YOUR INTENT WILL BE

UNDERSTOOD BY THE RECEIVER.

Documents

CW9Z62-Intro to Communicative Skills