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Daelim Corporate Sustainability Report 2009
CONTENTS
Message from the CEO 04 | SUSTAINABILITY MANAGEMENT | Company Introduction 08 • Management Principle 09 • Business Area 10 •
Vision and Strategy 12 • Organization and operation of the BOD 13 • Management Transparency 15 • Sustainability Management 18
| ECONOMIC ASPECT | Economic Performance 24 | ENVIRONMENTAL ASPECT | Environmental Management 30 •
Environmental Performance 38 • Reduction of Greenhouse Gas Emission 47 | SOCIAL ASPECT | Balance of Life and Works 52 •
Customer Satisfaction 61 • Win-Win Cooperation 67 • Social Contribution Activities 70 | APPENDIX | GRI Index 73 • GRI Guideline Application Level 77 •
Accolades and Participation in Association 78 • Financial Data 79 • Corporate History 80
About this report
This report is Daelim’s second sustainability report and includes activities and performances in respect of sustainability management in
economic, environmental and social aspects. We hope this report will be a good material for all stakeholders to understand our sustainability
management principles and activities in 2009.
REPORTING PRINCIPLES _ GRI (Global Reporting Initiative) G3 Guideline
REPORTING PERIOD _ Fiscal year 2009, Every Other Year
COMPOSITION _ CEO’s Message and additional 5 chapters (Sustainability Management, Economic Performance, Environmental
Performance, Social Performance and Appendix)
SCOPE OF REPORTING _ Financial results include the operating performances of E&C Group and Petrochemical Group, and other results
are confined to the business activities conducted by E&C Group.
CURRENCY _ Korean Won
VERIFICATION _ This report was published as a trial version, therefore, has not been verified by an independent institute.
Management Improvement Team, Daelim Industrial, 146-12. Susong-dong, Jongno-gu, Seoul, Korea
Tel: 82-2-2011-8192 Fax: 82-2-2011-8016 Website: www.daelim.co.kr
Message from the CEO
We are committed to becoming an enterprise that contributes to the happiness of customers and the prosperity of society through sustainability management.
To our stakeholders:
Thank you for your constant support and loyalty to Daelim.
Based on recognition and belief that the improvement of stakeholder confidence is the starting point of
securing sustainable growth, Daelim has been implementing sustainability management. This report was
published to announce our efforts for and performances of sustainable management to stakeholders. This report
also contains all the sustainable activities that Daelim has accomplished in environmental and social aspects as
well as economical aspect.
During over the seven decades, Daelim has put forth its best efforts to provide every stakeholder with better
value based on the management philosophy “We are committed to creating pleasant and affluent lives, and
pursuing extensive and unlimited growth and development.”
Daelim has established deep trust from customers and the society by faithfully performing a variety of
construction projects in the fields of civil works, building and housing, and plants at home and abroad. In
addition, we have supported needy people and implemented voluntary works in the local communities to play
our role as a corporate citizen.
Today, the sustainability management is being recognized as an effective managerial strategy for increasing
corporate value and enhancing competitive edge beyond just the meaning as social contribution. To meet this
trend, we will concentrate all capabilities and efforts on providing green construction products with the best
quality and usability through propelling the green management. As part of such efforts, in 2008, we had declared
a vision to complete the development of “Eco House” by 2012 which has zero-standard energy consumption for
cooling and heating. In 2010, we began to provide apartments with the brand “Smart Eco e-Pyunhan Sesang”
that can reduce energy consumption for cooling and heating by 50% for the first time in Korea.
We at Daelim will continue to focus on sustainability management to create more values for customers,
shareholders and employees. Furthermore, environment protection, sharing love with communities and win-
win strategy as well as ethical and transparent management will be running at the same time to fulfill our social
responsibility. By doing so, we will evolve as a great company that is respected by all stakeholders.
We sincerely ask for your unsparing attention and encouragement for the unremitting challenges of Daelim in
the future.
Thank you.
President & CEO Jong-In Kim
Daelim has worked together with the economic development of Korea in its history of past 70 years. With endless creativity and challenging spirit, Daelim will continue to grow and develop in the plant and civil areas which are the foundation of industrial development as well as housing and building areas which are looking for the prosperous life.
08 Company Introduction 09 Management Principle 10 Business Area 12 Vision and Strategy 13 Organization and operation of the BOD 15 Management Transparency 18 Sustainability Management
SUSTAINABILITYMANAGEMENT
8 9
Since the establishment in 1939, Daelim has been a leading company in the fields of engineering & construction and petrochemical businesses in Korea. As the parent company of the Group with a total of 12 subsidiaries, we are providing a variety of services and products in the fields of engineering & construction such as building & housing, civil works and plants, as well as petrochemicals.In 1966, Daelim became Korea’s first company to work on an overseas construction project by entering Vietnam. Since then, the company has successfully completed a variety of projects in the fields of plants, buildings and civil works in 23 countries in the world. Now Daelim is recognized as a global contractor with competitive edge in quality and prices.Daelim’s petrochemical group also boasts its leading position in the aspects of technology and production volume in the domestic petrochemicals market. It produces various petrochemicals from basic distillates to higher value-added products and focuses on securing world-class competitiveness through restructuring and strategic partnerships with competitors at home and abroad.
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SUSTAINABILITY MANAGEMENT
Company Introduction
Chairman
Vice Chairman
President
Audit Office
Civil Works Division
Building & Housing Division Plant Division
Management Support Division
New Order Office Procurement Office R&D Institute
[Organization of E&C Group]
[Overseas Offices]
[Summarized Profile]
Name Daelim Industrial Co., Ltd.
Headquarter 146-12. Susong-dong, Jongno-gu, Seoul
Establishment 1939
Total assets KRW8.34 trillion in 2009
Sales KRW6.28 trillion in 2009
Employees 3,767 persons in 2009
Investee Subsidiaries
Listing KRX (Korea Exchange)
“ Creation of the Future, Respect for Humanity, and Trust in Customers”Daelim is committed to creating pleasant and affluent lives, and pursuing extensive and unlimited growth and development.
Daelim’s management principle stems from the corporate philosophy “Hansoop Spirit”.
First, we pursue far-sighted management to create the better future.Second, we respect and nurture individuals.Third, we provide customers with conveniences and trust.These are Daelim's management principles.
Management Principle
Daelim’s history has been the course of Korea’s economic growth. Daelim has proactively participated in the construction of social overhead capital facilities such as roads, harbors and power plants as well as essential industrial facilities for the production of fertilizers, petrochemicals and steel since the early days of the nation’s founding when the capitals and technologies were still poor. Our performances, as a result, have sincerely contributed to the improvement of people’s lives and the development of Korea’s economy.Furthermore, the company began to take off overseas construction business since the mid 1960’s and has successfully completed a variety of large scale projects in the world, which has greatly contributed to the growth of the company and enhancement of the national prestige. Meanwhile, with the construction business as a pivotal sector, Daelim has expanded its businesses not only into manufacturing sectors such as petrochemicals, concrete and machinery, but also into finance, IT, leisure and educational institutes sectors. Our accomplishments have been based on passionate and hard-working people and sincerity for being on the right path beyond just the external development, in which the company has great pride. Since the foundation, we have worked harder than anybody else, striven to honor the loyalty of our customers and exerted ourselves to create more values, which have been sound corporate culture today. Going forward, the company will make efforts to become ‘an enterprise that grows and develops along with the people and nation.
Trust inCustomers
Creation ofthe Future
Respect for Humanity
IranChina
Saudi Arbia UAEKuwait
India
USAKorea
Malaysia
Indonesia
10 11
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Business Area
SUSTAINABILITY MANAGEMENT
Daelim has constructed various new roads, bridges, dams, railroads and harbors, which have significantly contributed to the development of the domestic economy. Our major achievements in road projects included Gyeongin Expressway, Korea’s first expressway, Gyeongbu Expressway, Honam Expressway, Muan Airport, industrial railroads and Seoul subway. And our representative civil works are as follows: Yeosu Dolsan Grand Bridge, Korea’s first cable bridge, Seohae Grand Bridge, Korea’s largest cable bridge, Gangreung Multipurpose Dam and Saemangeum Reclamation projects.Based on accumulated experiences and technologies through constructing various SOC projects, Daelim will continue to take the lead in environment-friendly construction works in which people and nature are coexist.
Plant construction requires technical capability of the highest level. Daelim is well known for its professional and technical capability around the world by successfully completing a large number of plant projects in not only Korea, but also in the Southeast Asia, the Middle East, Africa, India and the U.S. With accumulated knowhow and technologies over the past 70 years, the company is also leading the construction of nuclear power plants that require cutting-edge technologies and LNG supply and storage facilities that require elaborate process and quality control. Our plants business will play a key role in the development of Korea’s energy industry in the future.
Civil Works
Plants
Daelim has accumulated advanced construction technologies and knowledge over the past 70 years. Our major achievements include a variety of buildings and facilities in the fields of education, medical care, culture and sports as well as office buildings. Particularly, we have been a leader in the landmarks such as the National Assembly Building and the Jamsil Olympic Main Stadium. Furthermore, the company has constructed many monumental buildings in the world, such as the King Abdul Aziz University Hospital, the U.S.A. embassy in Bangladesh and the Social Security Insurance Building in Saudi Arabia, etc. Daelim will continue to construct the world's best buildings and structures spanning a hundred years and boasting aesthetic value and functionality for the future.
Daelim has been a leader in the construction of apartment complex from the 1960s when it started the business to 2000s when Korea’s first apartment brand ‘e-Pyunhan Sesang’ was launched by the company. The apartments built by Daelim have always opened new chapters in residential spaces. In addition, the company has kept a leading role in improving housing culture by successfully completing various redevelopment projects to create new cities. Daelim will be committed to providing advanced housing culture and residential spaces meeting needs for the environment, welfare, health, society, culture and economy.
Construction (Building & Architecture)
Construction (Housing)
12 13
Daelim establishes and practices long-/mid-term and mid-/short-term strategic tasks reflecting the changes of business conditions and the focuses of the CEO in order to realize our vision and core values.
Daelim operates the board of directors to strengthen management efficiency and transparency, and financial stability. The board of directors has comprehensive authority regarding overall management, and has the function of determining major decision makings, monitoring and execution of businesses. It also makes efforts to reflect the opinions of stakeholders such as shareholders, creditors and employees in the business operation.The company ensures the rights of minority shareholders according to the prescription of the Commercial Code and related laws and regulations. Through a joint labor-management conference (Hansoop Conference), the company shares its management information that affects important influences on the executives and staff, and proceeds using effective communication between management and staff.The board of directors shares the recognition with the company's social responsibility such as the protection of consumer rights and environment. It also tries to fully comprehend the ripple effects in economical, environmental and social aspects. The BOD reflects these performances in the operation and takes responsibility for the results.
The BOD is comprised of 9 directors, of which four are inside directors and five are outside directors. The CEO of the company who is elected by the board also takes the position of the board chairman according to BOD regulations.Directors and Audit Committee members are elected in the general shareholders’ meeting, and the candidates are publicly announced before the date of the meeting so that shareholders can exercise their votes with the information of the candidates. The terms of directors are assured to elect competent persons with professional capability and encourage them to practically contribute to the operation of the company. In particular, outside directors are elected at the general shareholders’ meeting through the recommendation by the Outside Director Nomination Committee in order to select independent members from the company, the management and major shareholders. In the election of Audit Committee members, the voting right of the largest shareholder is restricted according to related laws and regulations so that the opinions of minority shareholders may be reflected.Outside directors of the company are required to have a lot of professional knowledge and experiences in regards to business operation, economy, accounting, laws and technologies for efficient and effective decision making in the economical, environmental and social sectors. However, persons who are shareholders of the company or in special relations with the company are restricted to be outside directors in order to prevent the collision of their interests in the board of directors in advance. The remunerations of directors and the management are differentially paid by regular review and evaluation of operating goals and performances. The remuneration limits are approved at the general shareholders’ meeting every year. The evaluation includes opportunities and risks in the sectors of environment, health, corruption as well as financial results.
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SUSTAINABILITY MANAGEMENT
Vision and Strategy Organization and operation of the BOD
Role and Responsibility of the BOD
Organization of the BOD
Long, Mid and Short-term Strategic
Management Plans
[Tasks for Marketing Driven Change]
Change Management
- Securing consistency in customer and market-oriented activities by all organizations
- Open to all the innovative activities internally and externally
- Establishing organizational culture that all members share ownership
CREATION OF SUSTAINED COMPETITIVENESS
Securing effective methods for sharing market intelligence
Establishing systematic market response strategy process
PREEMPTIVE RESPONSE TO MARKET CHANGES
MDCMarketing Driven Changing
MDCMarketing Driven Changing
SECURING INSIGHT INTO THE MARKET
Strengthening market intelligence *MI: Strategic information on the market, customers, competitors and ourselves
ENHANCEMENT OF COMPETITIVENESS
Bolstering marketing capability
Marketing intelligence ability
Marketing driven strategies
Fostering execution competitiveness
Project management competitiveness
Differentiated technological advantage
Instillation of VE (value engineering)
Upgrading financial soundness
Improvement of surplus cash flows
(Profitability/asset efficiency)
REINFORCEMENT OF MARKET RESPONSE
Fostering risk management ability
Management of risk profiles
Reorganization of business portfolio
Decrease of the portion of housing sector
Expansion of overseas and public projects
Green Daelim
Securing green business opportunities
IMPROVEMENT OF ORGANIZATION AND MANPOWER
Building marketing driven organizations
Establishment of marketing driven decision-
making process
PBM driven management
Improvement of application of strategic
execution measures
Smart Daelim
Better use of information technologies
[Strategy for Marketing Driven Change]
MARKETING DRIVEN CHANGE
14 15
The board of directors convenes regular meetings every quarter, and extraordinary meetings when necessary. In 2009, a total of 24 meetings were convened including regular meetings, and the participation rate of outside directors was 100%. Outside directors are able to ask the company to provide assistance of executives, staffs or outside professionals for the prompt offering of information necessary for the understanding of management status. In this case, expenses are supported in a reasonable scope by the company. Daelim also gets liability insurances for them at its own expenses.There are three subcommittees (Finance Committee, Audit Committee and Outside Director Nomination Committee) in the board of directors. Daelim is committed to activating the role of the board of directors and improving comprehensive management system by enhancing rationality, transparency and objectivity in the process of decision making.
[BOD Members]
Classification Name Position
Inside Director
Yong-Koo Lee President & CEO, Chairman of the Board, Chairman of Outside Director Nomination Committee
Jong-In Kim President & CEO, Chairman of Financial Committee
Joo-Hee Han President & CEO, Member of Outside Director Nomination Committee
Jong-Kook Park Member of Financial Committee
Outside Director
Jin-Woong Lee Chairman of Audit Committee
Jeong-Sik Shin Member of Audit Committee
Soo-Keun Oh Member of Audit Committee, Member of Outside Director Nomination Committee
Ik-Soo Kim Member of Outside Director Nomination Committee
Gong-Hee Lee Member of Financial Committee
* As of the fiscal year 2009
The corporate spirit of Daelim is rooted in the ‘Hansoop Spirit.' The ‘Hansoop’ represents the abundant, pleasant, vast and unlimited forest in Korean. To embody this spirit, the company practices the ethics and cooperation with customers and neighbors. And we are committed to fulfilling 'righteous management' on the basis of value-centered operation and higher business competitiveness, which lays the foundation for winning confidence from employees, customers and shareholders and building future-oriented corporate culture. Ethical management, transparent management and fair transaction are also placed at the center of this spirit.
To grow as a globally respected company that fulfills social responsibility, Daelim declared the ethical management in May 2005. It will be pursued on the basis of our corporate spirit and our management principles – creation of the future, respect for humanity, and trust in customers. And according to the CEO’s determination to promote the ethical management, we are striving to instill it into the corporate culture up to the level that the society expects and the domestic and foreign regulations requires.
OrganizationOur auditing team, as a wholly responsible department for the ethical management, strives to make aware of the importance of ethics and build a clean organization by practicing the 'righteous management'. The auditing team is in charge of management diagnosis, prevention of corruption and regular audit activities.
Establishment of the Code of Ethics Daelim established the Code of Ethics on the basis of the company’s management philosophy and principles in order to proactively meet the needs of the society and the government for eradicating corruption, establishing transparency and encouraging the basic ethical consciousness of executives and employees. Based on the Code of Ethics, Daelim puts the ethical management into practice continuously.
Ethical Management Education and Activity A variety of education programs and activities are promoted to strengthen the ethical management. The company launched the 'cyber education on ethical management' program and encouraged executives and staffs to take it as a mandatory course. Ethical management activities are spread internally through the message board and the newly opened ‘cyber ethics consultation center’ also serves as an efficient tool to enhance the control and oversight on the internal organization, review the ethical validity on specific works, solve the conflict with the boss in higher-level and communicate with each other. These activities contribute to the instillation of the ethics throughout the company. In addition, Daelim published the ethical management manual called ‘Hansoop Ethics Tales’, and distributed it to all employees so that they can easily understand the ethics. This book contains the charter and code of ethics, episodes of ethical management, practical instructions of ethical management, and the injustice report form.
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SUSTAINABILITY MANAGEMENT
Management Transparency
Righteous Management
Ethical Management
Operation of the BOD
FINANCIAL COMMITTEE
• Review and decision of significant
management agendas
•�Two inside directors and an outside
director
AUDIT COMMITTEE
•�Audit of financial accounting
and operations, and selection of
independent auditors
•Three outside directors
NOMINATION COMMITTEE
•�Nomination of outside director
candidates
•Two inside directors
[Subcommittees under the BOD]
BOARD OF DIRECTORS
16 17
Cyber Complaint System ‘Sinmungo’Daelim operates the cyber complaint system ‘Sinmungo’ that enables all stakeholders including customers, business partners and employees to easily report information on unethical acts, such as unfair transactions of executives and staff, corruption and injustice that may arise out of commercial transactions at any time and at any place. Informers are able to give information through the website, e-mail and an exclusive hotline.The cyber complaint system ‘Sinmungo’ helps to find and solve the violations of executives and staffs on the code of ethics at an early stage, and prevents a recurrence of violations. It is also utilized partly as a window for solving civil complaints. When the information is given to the ‘Sinmungo’, the company investigates thoroughly under the principle of protecting the informants and takes proper measures in compliance with the results.
Our company respects the purpose and intent of the Monopoly Regulation and Fair Trade Act pursuing the promotion of fair and free competition between businesses, the encouragement of creative business activity, consumer protection, and balanced development of the domestic economy. To meet these needs and practice the righteous management that the company has pushed ahead continuously, Daelim introduced the ‘Compliance Program’ in 2004 and has implemented detailed tasks.Our CEO’s strong will and policies on the Compliance Program are stated in the Code of Ethics and its practical instructions. In August 2004, the company published and disseminated the Compliance Program Handbook for all employees to have easy access in their daily works.The administrator in charge of the Compliance Program was changed to an executive of the auditing team due to the reorganization in January 2008. The administrator regularly reports the operation results of the Compliance Program to the Audit Committee every year.
Compliance Program Council The Compliance Program Council comprised of the heads of business departments that are responsible for fair transactions such as receiving new orders, outsourcing, selling apartments and financing. The council reviews significant items of the Compliance Program through regular or extraordinary meetings, and offers the administrator consultation services. Under the council, a person in charge of the Compliance Program is appointed to check whether each department complies with laws and regulations or not, and implement additional works such as self-examination and consultation services.
Compliance Program ManualThe Compliance Program Manual was published to let all employees be well-acquainted with the Monopoly Regulation and Fair Trade Act and its related laws internally and to pave the way for fair transactions by encouraging and promoting fair competition in the market externally. It also aims to enhance the company image of giving a moving impression to the customers as well as to prevent or reduce damages and expenses when violating the laws and regulations.
Education ProgramsAll executives and staffs received educations for the Compliance Program through the cyber education programs and employees engaged in works in relation to fair transactions participate in additional education programs every year. These programs are also included in the basic and practical courses for new employees and given to business partners.In addition, the company is providing additional access to education for the Compliance Program by inviting professionals of external institutes such as the Fair Trade Commission.
Self-checking by DepartmentWe are operating the self-checking and consultation system by department to internally monitor violations against the laws and regulations. Working staffs of the departments related with the fair transactions implement self-checking procedures and have consultations with the professional department upon the cases with the possibility of violation.
Future PlansTransparent and ethical management becomes more and more important, and all employees are furthers required to comply with laws and regulations than ever. Therefore, the company will continue to enhance the activities of an exclusive department for the Compliance Program, regularize the meetings of the council, and enforce sanctions against violations on the transparent and ethical management. By doing so, the Compliance Program will be efficiently operated and instilled into the organization.
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SUSTAINABILITY MANAGEMENT
Fair Transactions
1.
Please inform us if you were
harmed or harassed due to the
unjust requests or unfair acts in any
transaction with our company.
UNFAIR ACTS OF EMPLOYEES 2.
Please give us your suggestions for
a clean and transparent Daelim..
HOW TO USE THE ‘SINMUNGO’ 3.
Please give us other
recommendations and any
questions.
OTHER RECOMMENDATIONS
[How to use the ‘Sinmungo’]
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SUSTAINABILITY MANAGEMENT
Sustainability Management
While the efforts to connect the management activities with the sustainable development are active, stakeholders’ needs for socially and environmentally responsible operations are continuously increasing today. To proactively meet this trend, Daelim is improving internal processes to collect a variety of opinions of stakeholders and establishing vision and strategies on the company level.
Stakeholders and their key issues exerting significant influences on the company’s sustainability management were selected and classified through media analysis, peer review and interview with business partners and employees.
Our stakeholders are comprised of six categories: customers, shareholders, employees, business partners, local communities and public affairs. We are collecting their opinions and requests through diverse communication channels tailored to the characteristics of stakeholders. The company will continue to improve and complement the processes by the feedbacks of stakeholders.
Daelim’s Sustainability Management
Classification of Stakeholder
Communication with Stakeholders
Daelim heard the voices of diverse stakeholders in commemoration of the 70th anniversary of the foundation.
Overseas Contractors
“We will join in Daelim’s growing in the next seven decades. Because you have perfectly completed our projects and we believe Daelim will
build a new future with the strength of the past experiences.”
Seyfollah Jashnsaz | Assistant Secretary of Iran Oil Dept. / President of Iran National Oil Company (NIOC)
Daelim has successfully performed a lot of oil & gas plant projects over the past three decades and played a leading role in the
development of Iranian economy. In particular, the South Pars project has greatly contributed to the industrial development in the
southern area of Iran. This project was a monument in our country.
Abdullah S.Al-Rabeeah | President of Saudi Kayan Petrochemical
Daelim is recognized as a promising global contractor with excellent management abilities in Saudi Arabia. It also accomplished the
record of no accidents for 28 million man hours at the Kayan construction site. Daelim has perfectly completed our projects and we
believe Daelim will build a new future with the strength of the past experiences.
Rick Roberts | Vice President of Saudi NCP Chevron
Chevron Phillips and Daelim started a new project for our company not long ago. We hope our relationship to be continuously
developed by accomplishing more performances. As the leaders in the industry, Chevron Phillips and Daelim will proceed with more
ambitious projects. Nothing can do damage to our relationship as companions.
Mazen Al Sardi | Deputy Managing Director of Kuwait Oil Company
Recently Daelim has set a new record in Kuwait. The 9 Crude Filling Lines project, one of our major projects, was successfully
completed a year ahead of schedule by Daelim. We think of this very highly. And we looked at their endeavors, devotion, and
excellent capability in admiration, and were happy with feeling very comfortable when working together
Customers
“I believe that the philosophy of the ‘e-Pyunhan Sesang’ with high quality and practicability was not built in a day, but built on the history.”
Shi-Ra Chae | Actress
I accepted the offering without hesitation when Daelim offered an advertisement job for the e-Pyunhan Sesang brand in 2000.
I'm still very proud about that decision. I think it has remained the most outstanding among apartment advertisements until now.
Resident-oriented design and contents gave me a deep impression of the excellence and comfortableness of the e-Pyunhan Sesang.
Choon-Gi Han | President of Clover Chemical Co., Ltd.
We have grown by working in concrete partnership with Daelim over the two decades. With an adventurous spirit and unlimited
concerns for customers, Daelim has developed into the leading and promising company in the industry. We believe Daelim will
continue to lead in providing high quality and valuable services to customers in the future.
�
Moo-Woong Son | Representative of Residents in Mt. Bookhan e-Pyunhan Sesang
I believe that the philosophy of the ‘e-Pyunhan Sesang’ with high quality and practicability was not built in a day, but built on the
history.
Hye-Sung Kim | Chairperson of Women’s Society in Dang-Dong e-Pyunhan Sesang in Gunpo
Dang-Dong e-Pyunhan Sesang has been a representative apartment complex in which any citizen of Gunpo city would like to
reside even if just one time. I think this development resulted from continuous efforts of all employees of Daelim.
20 21
To implement our sustainability management more systematically and efficiently, Daelim has been operating the CSR Committee since 2008.
[Organization Chart of CSR Committee]
Economy SubcommitteeEthical Management
SubcommitteeSocial Contribution
SubcommitteeEnvironmental Management
Subcommittee
Executive Office
ChairmanPresident & CEO: Jong-In Kim
SecretaryHead of Management Support HQ: Jong-Kook Park
Sustainability Management Organization
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SUSTAINABILITY MANAGEMENT
Major Issues of Stakeholders
Communication Channels with
Stakeholders
Daelim is continuously and widely communicating with stakeholders through a variety of methods and channels.
· General Shareholders’ Meeting
· Homepage of Daelim
· IR Conference
· Dart System · Homepage of Daelim
· SCMS for Partners
· Award to Excellent Partners
· Meeting with Partners
· D&P Council
· Homepage of Daelim
· Social Contribution Activities
- Sharing Happiness (Love House)
- Sharing Culture (Mecena)
- Sharing Love (Voluntary Works)
- Sharing Hope (Donation of PCs)
- Sharing Cleanness (Environmental
Activities)
· Homepage of Daelim
· Public Hearing for Laws
· Construction Council
(Construction Association of
Korea, Korea Construction Council,
etc.)
· Green Growth related Council
(Green Growth Korea, etc.)
· Homepage of Daelim
· Hansoop Council
· Company Intranet
· Grievance Procedure System
· Homepage of Daelim
· e-Customer Center
· Orange Service
· Evaluation of Customer Satisfaction
· Household Advisory Panel
· Online Café (Community)
Communication Channels
Shareholder
Employee
Customer
Community
Business Partner
Public Sector
• Products and services• Customer satisfaction management
• Operating performances and financial statements
• Promotion of projects
• Salary and pension plan
• Support to business partners
• Donations
• Taxes
• Development of environment-friendly and low energy technologies and supply of apartment houses
• Development of environment-friendly and low energy technologies and supply of apartment houses
• Promotion of green business
• Green habit• Education of green business
• Green procurement
• Environmental protection
• Management of construction wastes• Compliance of environmental laws
• Customer satisfaction management
• Ethical management• Right management• Quality management
• Nurturing professionals (Training)• Employee benefits (System)• Sound labor and management relations
• Win-win management
• Social contribution activity
• CP (Compliance Program)
Economic Aspect Environmental Aspect Social Aspect
Customer
Shareholder
Employee
Business Partners
Community
Public Sector
22 23
24 Economic Performance
The creation of economic value is the fundamental strategy for our growth, and at the same time, becomes a foundation that enables us to pursue sustainable growth for all stakeholders. Daelim will further strive to increase economic value and consolidate the foundation of sustainable growth by efficiently using the economic resources that were created.
ECONOMIC PERFORMANCE
24 25
Daelim has been achieving stable operating performances through transparent and reliable management activities. Based on this, we are focusing on market-oriented strategic business restructuring and the establishment of business portfolio in order to grow sustainably.Despite the depression of the domestic construction market for the past three years, Daelim has generated more than KRW800 billion in net sales increase every year. In 2009, we achieved KRW5.42 trillion in total sales and KRW324.8 billion in operating income. Meanwhile, cost of sales slightly rose mainly due to depression of the domestic housing market and strong prices of raw materials.The company achieved new orders more than KRW2 trillion in civil works and more than KRW3.8 trillion in overseas plant business in 2009. And we successfully received the CA/EDC and LDPE projects from Saudi Arabia. These accomplishments have offset the sluggishness in the domestic market and contributed to the enhancement of financial stability and the consolidation of groundwork for future growth.
Our economic performances are distributed to local communities, the government and shareholders as well as in the processes of procurement, production and sales.
In 2009, our engineering & construction group realized KRW5.42 trillion in sales, of which KRW3.91 trillion and KRW1.51 trillion were generated from the domestic and overseas markets, respectively. Our sales have been continuously increasing and net income reached KRW238.2 billion in 2009, despite the recession of the domestic�real�estate�market.
New orders of our engineering & construction group decreased about 14% year on year to KRW7.06 trillion in 2009. Order backlogs surpassed KRW18.1 trillion as of the end of 2009, which enables us to operate the businesses stably.
4,22
7.7
2007
421.
4
Sales
Net income(Unit: KRW in billions)
3,59
0.3
2005
315.
8
3,62
7.1
2006
253.
6
4,94
8.9
2008
67.1
5,41
8.9
2009
238.
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ECONOMIC PERFORMANCE
(Unit: KRW in billions)Building & HousingCivil works Plant Overseas Total
(Unit: KRW in billions)Building & HousingCivil works Plant Overseas Total
[New Orders]
Economic Performance
Distribution of Economic Performance
Customers: Sales
Customers: New Orders
2,3982,138 2,189
333
2009
3,473
1,128
2,654
977
2008
2,198655
3,530
867
2007
341
1,206
3,097
466
2006
394926
2,506
2005
361
4,187
5,110
7,251
8,232
7,058
[Order Backlogs]
1,022
2009
4,1554,530
8,393
1,269
2008
3,2503,654
8,241
2007
2,3543,583
7,754
871
2006
694
3,893
6,224
686
2005
580
3,801
4,831
806
10,01711,497
14,517
16,414 18,100
26 27
Government Subsidies: Budgets for National
Tasks
(KRW in millions)
Classification 2007 2008 2009 2010 TotalBudgets for National Tasks 244 331 742 912 22,229
Employees: Salary of Executives and Staffs
Local Communities: Donations
Government: Tax
Shareholders: Dividends
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ECONOMIC PERFORMANCE
In 2009, the expenses on salary of executives and staffs were KRW88.4 billion and expenses on welfare benefits and allowances for severance and retirement benefits were KRW13.5 billion and KRW8.5 billion, respectively.
20072005 2006 2008
3.73.7
4.7
3.1
5.1
2009
Donations
Income Tax Expense
20072005 2006 2008
146.4150.5
91.5
40.0
94.0
2009
Dividends
92.8
2007
77.4
2005
52.3
2006
4.1
2008
4.1
2009
(KRW in billions)
•PLANTS
•CIVIL WORKS
•BUILDING
& HOUSING
•PETROCHEMICAL
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Donations to local communities were KRW5.1 billion in 2009. Daelim continuously participates in a variety of social contribution activities based on ‘Five Sharing Campaign’ (sharing happiness, sharing love, sharing hope, sharing culture, sharing serenity).
Income tax expense in 2009 was KRW94.0 billion. There were no subsidy and tax exemption benefit regarding business activities from the government during the same period.
Daelim decided to pay a total of KRW4.1 billion of cash dividends which were equivalent to the results of the previous year to shareholders at the general shareholders’ meeting in March 2010. The dividend level was minimized in order to cope with unfavorable market conditions such as economic recession and increasing unsold apartments caused by the global financial turmoil, and to get better business opportunities at the time of economic recovery in the future.
28 29
Every company should have the responsibility to pursue environmental sustainability for the sake of future generations. Daelim committed to preserving nature and environment and minimizing the environmental effects from our business activities through systematic environmental management, thereby, raising the quality of customers’ lives.
30 Environmental Management ���38 Environmental Performance���47 Reduction of Greenhouse Gas Emission
ENVIRONMENTALPERFORMANCE
30 31
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ENVIRONMENTAL PERFORMANCE
Since the establishment in 1939, Daelim has conducted a variety of construction projects at home and abroad under
the corporate motto “To be the Creator of Pleasant and Comfortable Lives”, and received deep trust of customers and the
society.
To reply their trust and lay the groundwork for sustainable growth, all of our executives and staffs clarify the following
safety and environment policy in addition to keeping the importance of safety and environment in mind.
_ We will put "humanism" as the top priority in all business activities with respect for human beings.
_ We will strictly comply with laws and regulations for safety and environment protection at home and abroad, and
actively meet with stakeholders’ opinions
_ We will carefully plan and design all the business activities, products and services to minimize adverse environmental
impacts, and do our best to reduce resources consumption, maximize resources recycling and avoid environmental
pollution.
_ We will make ourselves trained in order to instill safety and environment consciousness into all employees and
encourage business partners to take part in this activity.
_ We will try our best efforts to care for employees and develop environment-friendly construction technologies.
This policy should be publicly announced to all stakeholders, and the company has to establish substantial goals for
the safety and environment and implement them sincerely. The safe and environmental management should be
continuously improved by regular inspection of the implementation.
We at Daelim put the environmental protection and respect for people as a top priority of our businesses. The company
enacted detailed rules for practicing environmental protection activities in 1993, which has laid the foundation for the
participation of all employees.
Daelim attained the ISO 14001 certificate in 1997, and established the environmental management system with the
proclamation of environment policy.
Environmental Management
Environment�policy
Vision and Strategy of the Green DAELIM
[Strategic Directions for Green Daelim]
• Establishment of Green Mindset through Green Habit
• Development of Green-partnership with Business Partners
• Application of Green/Low-Energy Materials and Methods
• Development of Carbon Reduction Activities through Green Site Management
• Securing Competitiveness in Green Technology
• Development of Green Business Models
• Green-minded Lifestyle through Providing Green Information
• Enhancement of the Image as a Frontrunner in Green and Low-energy Business
GreenCulture
VISION STRATEGIC DIRECTIONS
GreenPartnership
GreenBusiness
GreenCommunication
PROVIDING GREEN CONSTRUCTION PRODUCTS TO CREATE GREEN LIFESTYLE
[Vision of Green Daelim]
Proven Technologies in the Construction and Practicality
Components Technologies
Environment-friendly & Low Energy Consumption
Green Construction Products
Differentiated Green Materials
Construction Materials
• CREATING GREEN-LIFESTYLE THROUGH ENERGY SAVING •
32 33
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ENVIRONMENTAL PERFORMANCE
Daelim attained the ISO 14001 international environmental management system in 1997. The company had reorganized the system on the basis of the ISO 14001:2004 standard and renewed the certification in October 2005. And we improve the performances of environmental management every year and maintain the ISO 14001.
Daelim establishes plans for energy saving and environment-friendly design and procurement in the process of planning stage. And the company focuses on educations, environmental prevention facilities, emergency training and resources recycling to comply with environmental regulations and conduct the green construction.Inspection and monitoring are implemented to verify the reasonability and effectiveness on a series of activities, and the environmental management is continuously improved by publishing review reports and upgrading environment strategies.
The computational system for environmental management had been developed by Daelim in 1997 for the first time in the industry, which was upgraded to a web version in 2005. This system is connected with the groupware and provides up-to-date information such as outstanding case studies of environmental management. It is also possible for employees to monitor the green construction activities at the sites in real time.
Environmental Management System
(ISO 14001)
Environmental Management Process
Computational System for Environmental
Management
We are striving to provide opportunities for environmental educations to business partners as part of the win-win cooperation. Our education programs are provided to all employees ranging from new recruits to on-site mangers in accordance with their work and management capabilities. In addition, we have been offering tailored education programs for all on-site managers including business partners to improve the compliance with environmental regulations through our online education programs since 2005.
The domestic and overseas environmental regulations are more and more intense due to the climate change. To meet this trend and establish correspondence strategy, the company conducted a survey on the environmental perceptions of all employees.
Classification Details
Survey Contents Awareness of environmental conditions in Korea and understanding of environmental affairs at home and abroad
Survey Items 18 items
Survey Period Oct 15, 2009 ~ Oct 28, 2009
Survey Targets All Employees (Participants: 1.068 persons)
Environmental Education
Survey on the Environmental
Perceptions of All Employees
ISO14001 Certification
Configuration of Computational System for Environmental Management
Environmental Education on the Cyber Space
• Global Warming and Climate Change
_ 89% of participants agreed that Korea should enter the Annex I._ 68% of participants replied that the greenhouse gas reduction target of Korea by 2020 is appropriate for over 4%
compared to 2005. Most participants showed active tendency for greenhouse gas reduction.
- 71% of participants agreed to adopt carbon tax but need the adjustment of time.
• Green Procurement
_ 71% of participants replied that they have intention to purchase green products.
• Green Habit and Others
_ 54% of participants agreed that our company ranked the top for the environmental management in the industry._ Among the green habit activities, “lights-out at lunch break and shutting off standing power (53%)” is considered as
the most effective to prevent global warming.
_ Participants evaluated that green habit performances in the workplace are more outstanding than in the house. It seems that companywide green habit campaign has influenced in the result.
_ All the participants consider the vision of green management of our company.
Survey Results
• Awareness of Environmental Affairs
_ A lot of participants were concerned about the ‘global warming and climate change (80%)’ and recognized the seriousness of greenhouse gases and environmental pollution.
_ The effect of construction industry to the environmental pollution is similar to other industries (46%) or more significant (44%).
_ Construction wastes (70%) are the most significant environmental pollution in the construction industry._ Development of environment-friendly construction technologies (70%) is the most important for the industry to
reduce environmental pollution.
34 35
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ENVIRONMENTAL PERFORMANCE
Reduction of Environmental Impacts in the Construction
Environment-friendly Design
Clean Development Mechanism
Development of Environment-friendly Technologies
2%15%
13%
70%
Global Warming and Climate Change
Wastes
Water Pollution
Soil Pollution
80%
2%8%
10%
8%
23%
40%
28%
4% Decrease of Greenhouse Emission compared to 2005
Over 4% Decrease of Greenhouse Emission compared to 2005
No Change of Greenhouse Emission compared to 2005 (Freezing)
8% Increase of Greenhouse Emission compared to 2005
14%
53%
20%
13%
Use of Reusable Papers
Casual Wear
Lights-out at Lunch Break and Shutting off Standing Power
Reduction of Leftover Foods
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Consumption of General Materials
2008
2008
2009
2009
190,063 tons
322,885 tons
• Steel Bar
1,449,958 ㎥310,641 ㎥
• Sand
3,156,268 ㎥2,016,238 ㎥
• Ready-mixed Concrete
607,227 ㎥574,878 ㎥
• Aggregate
127,270 ㎥83,238 ㎥
• Cement
736,778 ㎥259,663 ㎥
• Asphalt
Consumption of Green Materials
2008
2009 40,894 tons
123,986 tons
• Recycled Aggregate
Total Quantity of Water Intake by Source (Daelim and Business Partners in 2009)
Groundwater Water Supply
384,663㎥ 806,741㎥
Consumption of Energy (Daelim and Business Partners)
Classification
Diesel(ℓ) Gasoline(ℓ)Electricity
(kwh)LPG(㎏) LNG(㎥)
Kerosene(ℓ)
Ignite(㎏)
District Heating(Gcal)
for Construction
Machineryfor Vehicles for Vehicles
2009First Half 41,510,687 1,427,064 1,221,985 20,597,813 413,415 274,175 3,790 145,969 231
Second Half 36,987,819 1,009,293 3,219,790 34,755,831 2,118,197 ㎥ - - 356
2008 80,656,293 1,949,767 2,299,201 68,486,734 3,660,677 ㎥ - - 629
2007 66,825,667 1,463,489 2,286,294 40,860,636 3,186,948 ㎥ - - 613
Materials Flow Chart
ENVIRONMENTAL PERFORMANCE
Use of Environment-friendly Materials(KRW in millions)
Item 2008 2009
Pre-pasted Wallpaper, Adhesive, Plywood (Common Furniture, Kitchen Furniture) 39,472 76,302
Shower Tap, Faucet, Toilet Bowl 9,094 7,482
Floor-coverings 32,386 30,597
Transformer 4,378 2,742
Paint 3,654 3,544
Total 88,984 120,667
Paint0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
TransformerFloor-coverings Shower Tap, Faucet, Toilet Bowl
Pre-pasted Wallpaper, Adhesive, Plywood
20092008
Expenditures and Investment for Environmental
Protection
Frame
Mesh
Fixed Bar
1,00
010
0
2,000
30 ̊
200
200
H
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ENVIRONMENTAL PERFORMANCE
All of our construction projects are previewed in the design stage to prevent environmental impacts, and the opinions of internal and external experts are reflected in the design once again. This process contributes not only to the conservation of environment but also to the minimization of public complaints on the environment. Naengjeong-Busan Section 5 of Namhae Expressway The Naengjeong-Busan Section 5 of Namhae Expressway is a road-widening project to solve the shortage of crossroads and bottleneck after the launch of the Busan-Daegu Expressway, which will contribute to the improvement of accessibility to Gyeongsangnam-do. This project aims at environment-friendly road construction. • Plans for Building Animal Inducement Fence and Escapable Drain for Small Animals
Environmental Performance
Environment-friendly Design
Animal Inducement Fence Escapable Drain for Small Animals
• Bird Inducement Screen Plantation
Nakdong River Restoration Project Section 23
This project is one of the government-led four rivers project and aims to construct Round Crest Weirs, clean rivers and secure abundant water resources in harmony with humans and the environment. Our construction design intended to install fish ways to protect fish stocks, preserve existing habitat in the river and prepare wetland for self-purification.
• Installation of Fish Ways
_ Establishment of fish ways by anticipating ecological changes of fish _ Consideration of the movement of fish by installing Ice Harbor Type and Artificial Water Flow Fish Ways _ Preparation of slope less than 1/20 gradient easy to move for all kinds of fish
• Habitat Preservation
Providing Relax Spaces for Fish through Water Type Fish Ways
• Ice Harbor Type Fish Ways
Installation of Gentle Slope for All Fish
• Artificial Water Flow Fish Ways
Conservation of Rock-face that Eagle-owl lives / Installation of Bird Observation Posts
• Habitat Conservation for Eagle-owl in Dongrakgol
Restoration of Otter Habitat and Minimization of Damage
• Restoration Planning of Otter Habitat in Habin District
Installation of 2 Ways: Leftside Artificial Primer Type and Rightside Ice Harbor Type
• Decision of Location for Fish Ways
Layout Plan for Migration Routes of Representative Fish Species
Critical Slope for Run1/10
Critical Slope for Run1/30
54 9 5 5 3 4 20
(Unit: %)
Ggeuri Carp
Black Gobiidae
Secret Fish
Largemouth Bass
Others
Goby Minnow
• Fish Survey
Main Pillar
Screen of Vegetation Belt
Inhabiting TunnelArrangement of Stones
Habitat Space Living and Resting Place
Feeding Space
Yong-in Sports Park
This project is to construct a environment-friendly sports park with a total floor area of 228,920m2 on the land spaces of 89,885.91m2 in Cheoin-gu, Yongin City, Gyeonggi-do.
Technology Development System
• R&D infrastructure
Daelim established a technology research center in 1981 for the first time in the industry in order to evolve as a global leading construction company and contribute to creating pleasant and comfortable lives. Based on accumulated experiences and technological competitiveness, we have focused on self-reliance of advanced construction technology to shape a better future. Our Seoul Technology Institute, 3 Liter House of the Yongin Technology Institute and Daedeok Construction Environment Research Institute are doing their utmost to develop new environment-friendly technologies and construction methods today.Total expenses for R&D including the environment sector reached KRW106.7 billion in 2009, and R&D investments are rising every year.
• Vision
• Performances of Technology Development
_ Development on environment-friendly and low energy consumption apartments (Eco 3 Liter House) The “Eco-3L House” means a house designed to use just 3l fuel per 1m² for heating and cooling every year. Comparing to existing apartments using annual average of 17.5l kerosene, the Eco-3L House makes it possible to reduce energy consumption up to 80% as well as environment pollution.Daelim had built the 3L House with the passive house concept requiring just 20~30% energy consumption for heating and cooling compared to existing houses in December 2005 for the first time in Korea. And Korea’s first 3L House apartments were built in our Daedeok Construction Environment Research Institute in September 2006. Our 3L House technologies have been introduced to management and community facilities of Daegu Susung, Wonju Musil and Osan Sema apartment complexes. All of our extended-type apartment complexes including the Ulsan Yugok apartment sold in April 2009 will be built to reduce energy consumption up to 30% for heating and cooling. Since 2010, the energy saving target will be raised up to 50% for all of our apartment complexes. We are also focusing on R&D activities to commercialize the Eco-3L House by 2012.
_ Gray water recycling system in the apartment complexesWe are developing a technology to reuse gray water for toilet in the apartment complex. To this end, we are focusing on evaluating and commercializing the AO-micro membrane filtration and advanced oxidation process systems to treat gray water along with analysis of the quality and quantity of gray water.
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Development of Environment-friendly
Technologies
ENVIRONMENTAL PERFORMANCE
Green flow covering Hannam vein, field, picnic spot, water’s edge park, and 2nd project area
• Outside Place Meeting the Nature
Various three-dimensional access flows to outside places using topography
• Easily Accessible Facilities Using Topography
Green stadium involving gorgeous natural scenery inside
• Stadium in the Nature
• House of Yongin Technology Institute • House of Daedeok Construction Environment Research Institute
TechnologyLeader
ValueCreator
Proposing the direction of R&Dfor new growth engines
Developing future-oriented technologies
Securing core technologies for the commercialization
Leading in technologies by securing business
competitiveness
G
O L
A
[Outline of advanced oxidationprocess system]
[Outline of AO-micro membrane filtration system]
Nuri Square
Mir Square
WaterfrontPark
Pedestrian
Polycarbonate
Natural Ventilation Green Floor
LightRailwayTaxi Bus
Grass Leisure Park
42 43
To boost eco-friendly supply chain management, Daelim is implementing an advance registration system for business partners engaging in waste disposal, construction, supply of materials and architectural design. And we reflect the results of environmental evaluation on ISO14001 and eco-friendly materials certification in the case of selection of business partners.We are also operating regular application, evaluation and education systems to secure excellent business partners and foster cooperative relationships with them. Moreover, we select excellent business partners and join in overseas experiential training programs every year.
Dust scattering Control
Daelim strives to prevent dust scattering at its construction sites by establishing and conducting a variety of countermeasures including the installation of dustproof covers on vehicles and stock yards, operation of tire cleaning devices and sprinkler vehicles and curtains, change of blast method, and equipment of dust net on the outer wall, etc.
Noise and Vibration Control
Various environment-friendly construction methods and noise and vibration control technologies are intensively being introduced to the construction projects in the downtown area. And we thoroughly abide by the noise and vibration control regulations by reflecting the estimation results of noise and vibration to construction works every day.
Water Pollution Control
Water resource becomes more and more important as Korea is recognized as a country with water shortages. Daelim strives to reduce the use of underground water during the construction and discharges used water after legally treating. In addition, the treatments of boiling point pollutants and sewage are mandatorily entrusted to specialized companies to prevent water pollution. Sewage from concrete batch plants and tunnel projects are discharged through specialized waste water treatment facilities in order not to influence neighboring rivers. In 2009, total 15 waste water treatment facilities were installed and operated. And the operation of those facilities and on-site water quality are monitored and inspected regularly or irregularly.
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Eco-friendly Supply Chain Management
(Eco-SCM)
Eco-friendly On-site Management
ENVIRONMENTAL PERFORMANCE
Soil Pollution Control
Daelim upgrades construction methods and thoroughly conducts pretreatments for byproducts generated in the construction works not to be mixed with soils. On-site machinery repair and oil changes are also generally prohibited. Soil pollution protection facilities are installed just when it’s absolutely necessary.
Construction Waste Control
We are focusing on controlling construction wastes through continuously upgrading design and methods. The wastes are classified and stored by characteristic, of which reusable ones are proactively be used in the site and others are entrusted to specialized companies for recycling, disposal and incineration.A total of 607,667 tons of construction wastes were generated throughout the sites in 2009, of which concrete waste accounted for 51% and mixed construction waste and asphalt concrete waste represented 19% and 15%, respectively. We intend to aggregate the amount of wastes by work type to analyze the trend and establish plans for reducing wastes.
01_ Installation of soundproof wall blending with surrounding scenery
02_ Installation of dust scattering protection shield around the outside of the building
03_ Blast work after the installation of soundproof house
04_ Installation of soundproof tent between breaker works
05_ Monitoring turbidity of neighboring rivers
06_ Installation of drain on the site
01
02
03
04
05
06
[Waste Quantity]
(Unit:�tons)
2008
463,713
607,667
2009
3%6%0.5%
12%
0.5%
33%
45%
Mixed construction waste
Sand and stone waste
Concrete waste
Wood product waste
Asphalt concrete waste
Others
Synthetic resin waste
6%13%
19%
5%
0.5%
15%
51%
[Breakdown of Wastes]
Mixed construction waste
Sand and stone waste
Concrete waste
Wood product waste
Asphalt concrete waste
Others
Synthetic resin waste
20092008
44 45
Our representative housing brand e-Pyunhan Sesang pursues to provide comfortable living spaces to customers. And it was created by professional architectures and boasts excellent quality and practicality. The e-Pyunhan Sesang includes unique philosophy of realizing the ‘convenient world’, ‘healthy world’ and ‘world with culture and art.’To this end, Daelim is dedicated to researching acoustical, sunlit, thermal and airy conditions, and developing new technologies, which will contribute the company to be a leader in creating the living spaces for customers.In addition, the company has various environment-friendly building certifications designated by the Ministry of Environment and the Ministry of Land, Transport, and Maritime Affairs through the evaluation on factors affecting the environment such as energy and resource savings, reduction of pollutant emission, convenience, harmony with surroundings at all processes covering materials, design, construction, maintenance and disposal.
[Environment-friendly Building Certifications]
Classification Name of Building
Environment-friendly Building Certifications (Main
certification)
Baekhyun Village Humansia e-Pyunhan Sesang Complex 8, Baekhyun Village Humansia e-Pyunhan Sesang Complex 9, Musil e-Pyunhan Sesang, Wondong e-Pyunhan Sesang Complex 1, Wondong e-Pyunhan Sesang Complex 2, Jaesu Nohyung Wondong e-Pyunhan Sesang
Environment-friendly Building Certifications
(Preliminary certification
Seoul I.T Complex, Seocheo KIM'S TOWER (B), Osan Sema e-Pyunhan Sesang, Seoul Woods e-Pyunhan Sesang
_ Seoul I.T Complex: This building with six basement floors and 21 ground floors on a total floor area of 73,340.10m2 which is under construction in Sangam-dong, Mapo-gu, Seoul, acquired the top-level preliminary environment-friendly building certification in December 2009.15.6% of cooling and heating of the building will be generated from geothermal heat system. Rainwater tanks and heavy water tanks will be installed under the ground, of which rainwater will be used for landscaping and heavy water will be used for toilets.
_ Baekhyun Village Humansia e-Pyunhan Sesang Complex 9: This apartment complex with 15 residential buildings and 348 households located in Seongnam, Gyeonggi-do, was completed the construction in October 2009 and acquired the environment-friendly building main certification. Nine kinds of materials with the environment-friendly certification including recycled glass-wool insulator, plaster board and clay brick went into the construction to improve the environment and interior air quality. In addition, we installed the waste transfer system and food waste driers, which is expected to contribute to the reduction of food wastes, improvement of residential lives, recycling of food wastes and solution of landfill space problems.
Daelim has tried to accumulate environment-friendly technologies for years. By applying these technologies to various projects, we are leading the construction of environment-friendly and sustainable buildings. We will continue to focus on developing new technologies for load reduction of buildings and applying more renewable energies to provide more environment-friendly and low energy consumption buildings. Jungrung 2nd e-Pyunhan Sesang
Our Jungrung 2nd e-Pyunhan Sesang completed in June 2009 became Seoul’s first apartment complex in which solar power generation system was applied. It boasts low energy consumption and environment-friendly facilities built by green construction design and technologies.
_ Solar power generation system: Daelim adopted the solar power generation system to meet recent customer needs for low energy consumption and environment-friendly buildings. Electricity generated by the solar power generation system is supplied to common-use spaces, which contributes to the reduction of electricity charges. Solar absorber plates installed at main gates, side walls of each building and rooftops generate monthly average of 550kwh electricity. And the electricity is used for the power of basement lights and street lamps through being changed to alternating current by converters after letting generated electricity flow as the direct current to transmission.
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Application of Environment-friendly
Technologies
Creation of Environment-friendly
Living Spaces
ENVIRONMENTAL PERFORMANCE
[Installation of Solar Absorber Plates][Flow of Solar Power Generation System]
AC (Alternating Current)
<4 Inverters>
<Common UseParking Lot Lamps>
DC (Direct Current)
<44 200W Module Plates>
<4 DC Connector Bands>
<Electricity Control Panel>
46 47
_ e-Energy playground: The e-Energy playground generates electricity by using the kinetic energy of running children, and the electricity operates each theme of play equipments. This process stimulates the curiosity and interest of children.Children are able to learn the production principle of electricity generated from kinetic energy from early childhood and the value of electricity through the e-Energy playground, which is highly praised by residents.
[Devices of the e-Energy playground]
Devices Content
Bicycle pinwheel Work a pedal and the pinwheel rotates
Music rotation stage Turn the stage and music comes from it
Bicycle light Work a pedal and colorful lights are on
Music generator Rotate generators and music comes from it
Wind direction dragonfly Check the direction of the wind
Exciting slide Slide down the slide and potential energy takes place
The Ministry of Environment announces the disposal results of environment-related penalties collected by the violation
of environmental regulations of construction companies twice a year (March and September). As for Daelim, there has
been no accident or violation of environmental regulations for the last 10 years. Therefore, there was no deduction
point on trust in the environment sector. Daelim will strive to prevent environmental affairs, thereby to be the leader in
environment-friendly construction in the future.
Most countries are tightening regulations of greenhouse gas emissions. To actively respond to these regulations, Daelim
conducts the research on actual carbon dioxide emission.
We established the carbon emissions management system in 2009 and are aggregating the amount of carbon
emissions at the sites in the nation and the headquarter office in real time. We will make every effort to reduce carbon
emission based on systematic target management.
[Results of Carbon Emission (Daelim and Business Partners)]
Year Unit Equipment Electricity Vehicle Gas Others Total
2009CO2 tons 200,349 25,459 16,247 6,203 2,168 250,426
% 80.0% 10.2% 6.5% 2.5% 0.8% 100%
2008CO2 tons 207,994 31,727 10,194 8,276 - 258,191
% 80.6% 12.3% 3.9% 3.2% - 100%
2007CO2 tons 172,328 18,929 8,911 7,205 - 207,373
% 83.1% 9.1% 4.3% 3.5% - 100%
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Reduction of Greenhouse Gas Emission
Research and Analysis on Carbon Emission
Environmental Accident or Violation
of Environmental Regulations
ENVIRONMENTAL PERFORMANCE
e-Energy playground
0%
20%
40%
60%
80%
100%
20082007 2009
Others
Gas
Vehicle
Electricity
Equipment
Breakdown of Carbon EmissionCarbon Emission (CO2 tons)
2008
258,191
2007
207,373
250,426
2009
Daelim is implementing the Green Habit campaign which is a low carbon practice movement aimed at the reduction of carbon emission in all lifestyles since 2009. Through this campaign, all of our executives and staffs are changing their habits in life and workplace into low carbon ones. Target for Green Habit and Result
Target Home and Private Life Workplace
Action Items
- Electricity and gas savings
- Public transportation in daily life
- Effectiveness of water and food consumption
- Minimization of wastes
- Recycling of resources, etc.
- Improvement of building management
- Energy saving through upgrading equipments
for lighting, heating and cooling
- Minimization of wastes
- Recycling of resources, etc.
Reinforcing perception of all employees about the necessity of green business through cyber
education for 4 weeks- 99.7% of all employees completed the education.
Monitoring activities throughself-evaluation by team and individual
level once a month
Setting up green mindset by utilizing
the Green Habit PR posters and images
Delivering the willingness of the CEO through officially proclaiming the campaign
Giving sense of obligation to all employees by signing the oath
Enhancing the awareness by sharing the practical tasks through internal broadcasting
Cyber Education for Green
Management
Proclamation of Green Habit Campaign
Green Habit Oath
Sharing Practical Tasks
Self-evaluation on Green
Public Relations on Green Habit
Result of Green Habit
Provision of Transportation to Employees
Daelim is operating commute buses for employees upon their arrival and departure, and implementing the 10th-day-no-driving system to reduce greenhouse gas emissions.
_ Amount of oil used by Daelim and Business Partners in the Second Half of 2009
(Unit: ℓ)
Vehicles for Commuting Vehicles for Business
Gasoline Diesel Gasoline Diesel
1,029,460 460,000 192,525 967,064
48 49
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Green Habit
ENVIRONMENTAL PERFORMANCE
2008
5.5
5.1
2009 2008
26.1
24.6
2009 2008
189.8
169.8
2009
2008
628
587
2009 2008
340.8
322
2009 2008
30.8
37.4
2009
Energy Saving through Green Habit in the Head Office
Classification 2008 2009 Change
Consumption
Electricity (kwh) 5,523,527 5,080,259 ▼ 8.03%
Water supply (tons) 26,058 24,624 ▼ 5.50%
Gas (m3) 189,818 169,846 ▼ 10.52%
District heating (Gcal) 628 587 ▼ 6.53%
Oil (ℓ)Gasoline 340,871 322,045 ▼ 5.52%
Diesel 30,829 37,375 △ 21.23%
Total 6,189,517 5,691,142 ▼ 8.05%
Electricity (Gwh) Water Supply (thousand tons) Gas (thousand m3)
District Heating (Gcal) Oil – Gasoline (㎘) Oil – Diesel (㎘)
52 Balance of Life and Works 61 Customer Satistaction 67 Win-Win Cooperation 70 Social contribution activities
Caring for each other makes tomorrow warmer and happier.As a responsible corporate citizen that respects the individual and cares about the community, Daelim will make every effort to sustainably create social value and walking together with the community through various social contribution activities and human-oriented management.
SOCIAL PERFORMANCE
52 53
The number of employees of Daelim was 3,278 as of the end of 2009 and the total annual wages were KRW199.4 billion. The annual average wage was KRW61 million per employee.
ClassificationNo. of Employees Average Length of
Services
Wage
Office/Management Technical Post Total Yearly Total (billion) Per Employee (million)
Male 675 2,487 3,162 11 years and 9 months KRW194.0 KRW61
Female 60 56 116 9 years and 8 months KRW5.4 KRW46
Total 735 2,543 3,278 11 years and 8 months KRW199.4 KRW61
Total amount of KRW40.4 billion has been accumulated for the defined benefit type retirement pension as of the end of 2009, which accounted for 83.9% of the total allowances for severance and retirement benefits of KRW48.1 billion. The employees’ vesting rights for retirement benefits are entirely guaranteed by this accumulated amount.
Monthly wage standard for new employees was applied to all of Daelim’s business places including the head office, branches and construction sites. It was about 3.4 times of the statutory minimum wage decided and notified by the Minimum Wage Committee.
Classification 2007 2008 2009
vs. statutory minimum wage 370% 360% 340%
* as of 209 hours a month
As of the end of 2009, the number of employees of Daelim was 3,278, of which 2,995 employees belonged to the head office and the domestic sites and 283 employees worked in overseas sites.
ClassificationDomestic Overseas
TotalHead Office Branch Site Sub Total Branch Site Sub Total
Ordinary Worker 1,429 50 1,050 2,529 14 182 196 2,725
Specialized Worker 159 10 297 466 2 85 87 553
Total 1,588 60 1,347 2,995 16 267 283 3,278
In 2009, the number of the unemployed was 23, which accounted for 0.8% of total 2,790 ordinary workers as of the end of the previous year. Daelim keeps lower turnover rate through continuous cultivation of talented people and improvement of welfare system.
Classification 2006 2007 2008 2009
No. of the unemployed 22 46 33 23
Total employees as of the end of the previous year 2,487 2,548 2,663 2,790
Turnover rate 0.9% 1.8% 1.2% 0.8%
SOCIAL PERFORMANCE
Balance of Life and Works
Wages of Employees
Number of Employees
Defined Benefit Type Retirement Pension
New Employee’s Wage over Statutory
Minimum Wage
Job Changes
2009
553
3,278
2,725
2008
544
3,256
2,712
2007
3,071
2,651
420
2006
2,853
2,537
316Ordinary Worker
Total
Specialized Worker
0.5
0.0
1.0
1.5
2.0
2009200820072006
(Unit: %)Turnover rate
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(Unit: persons)
54 55
The company is operating various welfare systems such as subscription of group term insurances, supports for student aid, general health checkup, supports for medical expenses, and provision of resort for the employees to improve their quality of lives and continuously grow. Especially, we have been operating the selective welfare system that any employee can chose the kind of welfare items according to their preferences since 2008.
Contents Contents Contents Contents
Group term insurance
Support for unexpected death, injury, and disease
Student aidSupport for actual student aid to reduce the burden of education
Selective welfare system
Cafeteria type welfare system Provision of resortSupport major condos in the country once a year (3 nights)
General health checkup
General health checkup through 60 major medical examination centers in the country every year
Support for medical expenses
Support for medical expenses paid for the employee and its family up to KRW3 million a year
In-company community
Support for operation expenses of in-company communities to reinforce the relationship among employees
Operation of in-site dining halls
Provision of lunch/dinner in the head office and breakfast/lunch/dinner in sites
Operation of commuter bus
More than 10 lines for convenient commutation of employees
In-company loansSupport for loans at low interest rate by the in-company labor welfare fund
Support for Moving expense
Support for long distance moving expenses caused by transfer orders
Maternity bonusKRW3 million per birth for the employees having 3 children or more
Daelim is operating a medical office in the company for the health management of employees, in which resident nurses analyze the health checkup results of employees, monitors and supports the potential patients of major diseases periodically. Additionally, the families of employees are able to use the same health checkup program, and the company supports medical expenses for the prevention and treatment of diseases. We are also providing employees with the body composition analysis and consultation services and operating the no-smoking clinic by cooperating with local public health centers in order to continuously drive preemptive health management activities.
Health Checkup Program for Employees
and Families
Periodic Performance Evaluation and Career
Development of Employees
Employee Figures
SOCIAL PERFORMANCE
Daelim evaluates the performances and competencies of employees fairly every year according to the regulations, and the results are applied to overall personnel management including incentive payment, promotion, phone layout, education & training, reward & penalties. This process intends to uplift the employee’s satisfaction level and finally to improve the companywide performances.
We hired a total of 3,278 employees as of end of 2009, of which the thirties and forties accounted for 72.2%. This result becomes the foundation for sustainable growth of the company. The rate of the fifties and over reaches 15.1%, and most of them demonstrate high quality craftsmanship. Meanwhile, the rate of female workers is relatively low due to the characteristics of construction business which has more limitation on the maternity protection than other businesses.
ClassificationOrdinary Work Specialized Work Total
Male Female Sub Total Male Female Sub Total Male Female Sub Total Rate
Twenties 351 19 370 41 5 46 392 24 416 12.7%
Thirties 866 48 914 233 25 258 1,099 73 1,172 35.8%
Forties 1,053 16 1,069 123 2 125 1,176 18 1,194 36.4%
Fifties 371 1 372 114 0 114 485 1 486 14.8%
Sixties 0 0 0 10 0 10 10 0 10 0.3%
Total2,641 84 2,725 521 32 553 3,162 116 3,278
96.9% 3.1% 94.2% 5.8% 96.5% 3.5%
The company pays wages according to the skill level, duties, workplace, and individual factors of each employee. There is no gender discrimination in the compensation policy, therefore, the same wage is paid to the employees who are performing the same duty with similar work skills with each other. We pursue the performance-focused corporate culture. There is no gender discrimination in the incentive system as well, except for the difference for the performances of each unit organization. This system motivates employees to boost performances and be fruitful, and helps the company enhance its competitiveness.
Welfare Benefits for Regular Employees
Performance-focused Culture
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Daelim’s industrial accident rate is the beginning of 0.1% level and shows very much stabilized status, which is far less than average disaster rate in the industry. It is the result that all the employees have driven the preemptive prevention activities against the disaster such as the risk assessment (SORA) and pointing out activity as well as the systematic operation of the safety & health management system (OHSAS 18001) based on the management principle for human respect.
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Status of Industrial Disaster
SOCIAL PERFORMANCE
Local Hiring and Proportion of Senior Management Hired
from the Local Community
Human Rights Policy
Measures to Eliminate Child Labor
The respect for human rights of each executive and staff is the basic principle of our management activities. To this end, a variety of programs are executed. For example, we are running a grievance counseling office at guarantees the confidentiality and a breast-feeding facility for the protection of maternity. We are also operating the sexual harassment prevention classes against all employees every year in order to preserve the work environment for female workers and to foster sound organization culture.
Daelim prohibits child labor and forced labor entirely in accordance with the relative regulations enforced by the government. Therefore, we do not hire new employees who are under the minimum age for employment that has been provided in the regulations of each country in entire domestic and overseas business sites inclusively.
Local hiring procedure
As we are carrying out a variety of overseas construction projects in Saudi Arabia, Kuwait, Iran, the Philippines, China, etc., hiring local people is a priority for us according to the localization strategy. For hiring local people, we perform vacancy notifications and recruit activities under the cooperation between local business owner, labor organizations, and manpower agencies. And various opportunities to develop their own capabilities and to be paid sufficient compensations are provided to the local employees according to the local Labor Act of each country.
Proportion of Senior Management Hired from the Local Community
We have not been able to hire senior management from the local communities as yet, because the local manpower pool has not been diversified. However, we have hired medium position managers locally for supervisor or underneath.
[Local Hiring Results]
Country Saudi Arabia Kuwait Iran China Singapore Total
No. of Employees 25 1 18 27 3 74
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[Industrial Disaster Rate Trend]
Average in the industry Daelim(Unit: %)
0
0.1
0.2
0.3
0.4
0.5
0.6
200920082007200620052004
0.51
0.26 0.4
0.19
0.45
0.11
0.44
0.12
0.43
0.11
0.50
0.12
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Duty Education and Lifelong Study Program
SOCIAL PERFORMANCE
Our education performances in 2009 are as follows:
[Average Annual Education Hours per Employee]
Classification Ordinary WorkerSpecialized
WorkerTotal
No. of Completed Courses
Completed HoursNo. of Completed
Courses per Employee
Training Hours per Employee
Executive 69 69 105 1,776 2 26
General Manager 731 121 852 2,877 63,453 3 74
Deputy General Manager 692 91 783 3,987 95,269 5 122
Manager 503 135 638 3,524 84,497 6 132
Assistant Manager 376 131 507 3,566 89,118 7 176
Staff 423 75 498 4,745 130,499 10 262
Total 2,794 553 3,347 18,804 464,610 6 139
The executives and staff have completed 6 education courses and invested an average 139 hours with an average per person in 2009.
Tailored education to strengthen the job quality
Daelim provides various educational programs targeting the reinforcement of company’s competitiveness through strengthening the employees’ duty performing competency. In particular, we support the enhancement of individual professionalism as well as the company’s competitiveness by providing tailored educations according to each individual’s duty.
Average Annual Education Hours per
Cultivation of global talents embodied with Hansoop Spirit
With the target of cultivation global talents embodied with Hansoop spirit, Daelim is providing employees with various
systematic education programs for their capability improvement. Daelim’s talent cultivation system is divided into 4
courses – core value (Hansoop personalization) course to share the company’s core values, leadership course for the
cultivation of future managers, duty competency course to improve professionalism, and global course.
Executives and staffs are provided with selective on-/offline educations for their competency improvement according
to each individual’s duty and competency level. We support the individual’s competency development through external
education, acquisition of licenses, and language support when each individual needs the self-development.
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[Companywide Education System]
Cultivation of global talents embodied with Hansoop Spirit
Hansoop Personalization Leadership Competency Professional Competency Grobal
Basic LevelLearning Organization
Self-studying Culture (Self-Development): External Education, Language Support, Qualifications about Statutory Duties, etc.
Leadership Training
for Newly Appointed
as Executives
Reading Management Academy
Construction Management Academy3 [1 A2-5]
Construction Management Academy2 [1C2-3]
Construction Management Academy1[20b4-5]
Follow-Up Course for New Employees
Basic Course for Executives (Top Course
in Construction)
Training for Assigned Employees
After Completion Management for Completed Employees
Professional Course for Executives (Marketing/
CFO, etc)
ProfessionalLevel(Executives)
AdvancedLevel
IntermediateLevel
FundamentalLevel
Introduction Course for New Employees
Basic Duty Course for New Employees
Vision
Basic Co
urse (Exp
ected)
Trainin
g fo
r Experien
ced Em
plo
yees (ON
)
Job
Master C
ou
rse/Strategic D
uty
Co
mm
on
Co
urse in
Each Jo
b/Th
eme C
ou
rse
Trainin
g fo
r Develo
pin
g Lan
gu
age A
bilities
Co
mm
on
Trainin
g fo
r Dep
artmen
t/Head
qu
arters
Du
ty Ch
ang
e Co
urse
GLO
BAL BIZ
After Completion Management for Completed Employees
Job profiles
· Prognosis of knowledge and skills for the job by using job profile(Self-check Superior’s check)
Diagnosis of Competency
· Deduction of weak knowledge and skills
Deduction of Education Needs
· Establishment of training plans for making up for weak knowledge and skills
- Cyber book reading - Specialized external training,
etc
Execution/Evaluation
· Implementation of training programs
· Monitoring of training practice�→ Control by indices Coached by team leaders
[Planning and execution process of team leader oriented duty competency development]
(Unit: hours)
NCSI (National Customer Satisfaction Index)
We are taking the national customer satisfaction index rating under the fair screening every year that is jointly organized by Korea Productivity Center, Chosun Daily, and Michigan University. The institutes monitored the customer satisfaction of residents in our e-Pyunhan Sesang apartment complex, at which our efforts acquired excellent evaluation. As a result, we have achieved the 1st rank in the NCSI (national customer satisfaction index) in 2009.
KARSI (Korea Apartment Residents Satisfaction Index)
KARSI is the customer satisfaction rating surveyed by the Ministry of Land, Transportation and Maritime Affairs based on the morality, objectivity, and fairness, which pursues the quality improvement of houses and people’s lives. Our e-Pyunhan Sesang apartment complex has been recognized by the government for supplying quality housing through its selection of superior company by KARSI in 2009, and received the favor to add up 2% of basic type construction costs to the sale prices.
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Volunteer Activities for Customers Health &
Safety
SOCIAL PERFORMANCE
Provision of lifelong study programs through the cyber training center
Our cyber training center makes it possible for all employees to easily search lifelong study programs and to take the courses. These programs include work duty, language, IT and general management areas, which are provided to all employees through cyber training and mailing contents without limitation. (320 cyber courses and 119 mailing courses were operated in 2009)
We also provide a variety of language study contents such as daily English learning materials, construction English, and global cultures through the global zone in the cyber training center. Executives and staffs can continuously plan and practice the self development in the lifelong study conception by acquiring the up-to-date knowledge contents for management, economics, creativity, and so on.
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Customer Satisfaction
[Daelim’s Cyber Training Center]
Awarding of Excellent CS Certificate
Excellent CS Certificate
Awarding of the Top-ranking Certificate of NCSI in 2009
Top-ranking Certificate of NCSI in 2009
[Scores and Ranking at NCSI for 3 years]
2007 2008 2009
Score 80 81 81
Ranking 2 2 1
Operation of Integrated Contact Center (ICC) and VOC System
Daelim has been running the ICC, established in September 2009 for the first time in the industry, in order to expand customer satisfaction activities. A lot of work processes and database which had been dispersed into several divisions such as sale counseling with customers, warranty reception and treatment were unified into the ICC, and we are now managing them at a single contact point through the ICC. Also, the automatic call connection matching system was first introduced in May 2009 through continuous system supplement and improvement. It automatically connects to the initial counselor when a customer calls second time or more, which provides customers with reduction of inquiry time and comfortable counseling environment.In April 2008, the VOC (Voice of Customers) system was renewed to respond to customers’ inquiry, counseling, and complaints swiftly and systematically through the homepage.We are also going to initiate a counseling system by SMS in May 2010 for the first time in the industry. This is an advanced system that our counselors reply by messages when customers send the message to #7114, which is expected to enhance customers’ convenience in accordance with the change of their life patterns by the distribution of smart phones. Customers are able to receive the counseling promptly and conveniently by this system.
Apartment maintenance reservation system
The company is providing after service promptly and accurately through the maintenance reservation system based on BASS (Before & After Service System) and mobile devices (PDA, mobile phone).
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Quality Satisfaction Activities to Improve
Customer Value
SOCIAL PERFORMANCE
Operation of orange manager
We are running the ‘Orange Manager’ system to efficiently support the maintenance and after service for residents. The Orange Manager also plays a role as the one-to-one helper at the ‘Pre-residents Invitation Event for Prior Inspection’ which enhances the customer satisfaction.
Housewives advisory panel (orange creasumer) system
Daelim has been operating the ‘Orange Creasumer (creative consumer)’ (5th session, presently) system’ first time in the industry since 2005. Housewives in our e-Pyunhan Sesang apartment complex who had been working in the construction design or interior fields are preferentially selected as the creasumers. This system was introduced to listen to the voices of them who are the actual users of apartments and to develop customer value-centered products and services through the FGI, model house valuation meeting, quality checkup, and orange service inspection. It also contributes to the improvement of work processes for customer satisfaction.
Quality checkup events for residents
There are quality checkup events that housewife customer valuation group (named as Like Orange Manager) who are living in e-Pyunhan Sesang inspects the apartment houses before the pre-residents invitation events. It is a brand value enhancement campaign in order to evaluate the complete houses in the standpoint of newly in-moving customers, check the defects, minimize customers’ complaints at the pre-residents invitation events, and lift up the quality completeness.
Pre-residents invitation event
In addition to various quality checkups, we implement the pre-residents invitation event for customers to visit their own homes and inspect inconveniences a month before moving in. Through this event, we improve and treat the insufficient affairs which were checked by customers.
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Contents Classification and Team Assignment
Solution of Problems
Answer DeliveryCustomer Reviews
(Satisfaction, Recommendation
Index)
Feedback(Marketing, Products,
Sales Skills, Apartment Sales, etc)
[VOC System Flow Chart]
Clean Space Service Checkup
Housewives Advisory Panel Appointment Ceremony
[Counseling Flow Chart by SMS]
Searching for Answering Information
Preparing and Sending Reply
SMS to CustomerMessage Inquiry from Customers
[A/S Reservation System Process]
Temporary Registrationfor A/S
ConfirmationTime Management
Contents Identification and Change to Ordinary
Registration
Ordinary RegistrationConversion Rate
Management
Notification ofScheduled date for
Maintenance Service
Schedule Management
Materials Management
A/S Line-up
Integration with Mobile Phone and
PDA
Happy Call
Satisfaction Management
Promise-keeping Management
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Cultural activities for customer satisfaction
SOCIAL PERFORMANCE
Orange Culture Day
We provide a variety of cultural events such as the world’s renowned 4 grand musicals, music concerts, and cinema previews for the contractors and pre-residents of e-Pyunhan Sesang for the relaxation of customers along with the culture and arts.
Orange Experience Day
To meet housewives’ needs for cultural experiences, Daelim offers a var iety of programs such as the visit to the construction environment research centers, experimental education of botanic gardens, the first anniversary festival for residents, regional music concerts and VIP invitation events.
Social contribution activities
We are participating in social contribution activities together with our e-Pyunhan Sesang customers. These activities include ‘Sharing Love and Sharing Kimchi Event’, ‘Voluntary Works in the Aged Nursing Home’ and ‘Beautiful World by Sharing Love’ donation campaign connected with a non-profit citizen body ‘Beautiful Shop’, and ‘Delivering Silver ID Necklace’ campaign. Through these activities, we and our customers are recognizing the importance of social contribution and practicing social responsibility, which helps to form the consensus for the company’s management philosophy, products, and brand value.
Orange Checklist
We present the apartment evaluation standard table, ‘Orange Checklist’, that has made out by the specialists in construction and design when executing the residents’ prior inspection. It is listed with about 90 specific items that must be checked and inspected before the home owners move in. Inconvenient items are perfectly treated and repaired in advance.
Orange Letter and cultural webzine for scheduled residents
The Orange Letter is sent to pre-residents in order to approach them and culture & art news related to the construction business are also provided by webzine on the homepage. The Orange Letter is issued every quarter from a year before the moving-in, which includes various specialized contents such as ‘Our Home Visiting in Advance’ informing the construction progress, ‘Letters from the Field Directors’, and ‘Looking around Our Neighborhood (guide to local information)’ introducing the living environments or cultural spaces nearby the apartment.
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Sharing Love and Sharing Kimchi Event Voluntary Works in the Aged Nursing Home
Orange check list
Orange Art-school Housewives’ Ideas Competition
Orange Happy Day
It's ComplicatedThe Tale of Despereaux Phantom of the Opera Brother was Brave Nanta
Culture & Art Webzine on HomepageOrange letter
Customer service brand ‘Orange Service’
Daelim introduced the ‘Orange Service’ for the first time in the industry in 2003 in order to enhance customer value through providing differentiated services. The Orange Service includes cleaning of inside houses (kitchen, bathroom, lampshade, bed, etc.), silicon recoating of bathrooms, cleaning of external windows, and free management of landscape architecture of public areas in the complex.In April 2008, the ‘LOHAS Service’ was launched to meet customers’ needs for health. New residents are able to use the community facilities such as health club, in-door golf, GX room for free during the first six months through the ‘LOHAS Service’.
_ Customer information collected through various channels is saved and coded in the database and safely managed by the firewall.
_ We have set up systematic and efficient internal control system abided by regulations and guidelines for the management of customer information.
_ Safety of customer information is being enhanced through continuous educations on the responsible staff and companywide safety consciousness cultivation.
Service Quality
Improvement of Customer Information
Regulations and Guidelines
Customer Information
on Password/ Firewall Publicity and
Education about Information
Security
Contract Customer Information
Membership Information on the Homepage(A/S, Orange Service, Interests Customer, etc)
Other Personal Information
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Financial Support
Support for Technology Development
SOCIAL PERFORMANCE
Full cash payment of contracted amount
The terms and conditions of outsourcing contract payments for partnership companies are as follows. Daelim pays all the field costs by cash including outsourcing expenses for partnership companies. However, costs for in-house construction and outsourcing of private contracts are paid by B2B Plus method with 60-day maturity (cash and cash equivalent payments, loan against e-Credit that has no claim rights to the partnership companies).
Reduction or exemption of performance bond
• We reduce the amount of performance bond according to the domestic subcontractor management regulation, clause 4.7 (performance bond) for the registered companies of Daelim.
• Daelim selects superior partnership companies and grants privileges every year by the domestic construction subcontractor management regulation, clause 5.0 (evaluation & reward of partnership companies)
• Special favors to superior partnership companies (2009. 3. 27 ~ 2010. 3.31)
_ Exemption of performance bond_ Preferential treatment of payment against earned value_ Endow with priority right for the invitation to bid
Daelim supports the development & transfer of technologies, facilities, and joint research to the partnership companies in view of win-win cooperation, and the followings are our performances.
Free support for patent and technology and expansion of joint technology development
• Conclusion of an agreement on the joint research & developmentDaelim, Geosys Co., Ltd., and Chemicon Co., Ltd. signed an agreement on the joint R&D to shorten concrete structure processing construction period by using crude steel type binding materials
• Conclusion of an agreement on the joint research & developmentDaelim, Ssangyong Cement Ind. Co., Ltd., and Econex Co., Ltd. signed an agreement on the joint R&D for crude steel concrete mixing technology to shorten the construction period of apartment houses
• Conclusion of an agreement on the joint acquisition of intellection property rightsDaelim and Pavingstone Co., Ltd. signed an agreement on the joint development of the subject technology: Road pavement method by stone materials
• Conclusion of an agreement on the imputation of intellectual property and royalty payment for jointly developed technology
Daelim and Sunghyun Chemical Co., Ltd. signed an agreement on the development and acquisition of joint intellectual property rights for subject technology: Patent application # 0138450 (composition of high strength concrete cement high density fire-resistant covering material with finish effects), Patent application # 0138458 (high strength concrete method by using the high strength concrete cement type high density fire-resistance spray coating material) _ Above data is for the technology agreements signed up in 2009.
Protection of Customer Information
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Win-Win Cooperation
Clean Spaces Green Garden
The LOHASClean Sky
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Support for Management Activities
SOCIAL PERFORMANCE
Operation of financial consulting and activation of management diagnosis program for partnership companies
• Daelim executed the management diagnosis program for partnership companies who had high transaction weight with us as a part of polices of support for superior partnership companies and support for win-win cooperation.1) Contents: Financial consulting for major partnership companies (11 companies)2) Organization: Person-in-charge of Daelim, CPA of Korea Business Appraisal & Valuation Corp.3) Schedule: (1) Submission of documents – Jul 6~10, 2009
(2) Dispatch of questionnaire for analysis result – Jul 11, 2009 (3) Visit and meeting with management: Jul 13~23, 2009
• Expected effects1) Sympathy for the improvement direction of financial status and deliberation of support plan for each company2) Step by step measures for the improvement of credit rating of registered companies 3) Understanding of the management status of target companies for raising credit rating
Daelim grants various privileges such as stable supply in order to cultivate superior partnership companies.
• Privileges for superior partnership companies1) Exemption of performance bond2) Preferential payment of earned value (100% cash)3) Endow priority for the invitation to bid.
• Expansion of D&P (Design and Procurement) contracts (as of end of December 2009)1) Materials: 41 items / 38 companies2) Outsourcing: 16 work units / 16 companies
• Expansion of annual price agreement (as of end of Dec, 2009)1) Materials: 36 items / 46 companies2) Outsourcing: 5 work units / 9 companies
Daelim strives to protect the human rights of executives and staff of partnership companies by the statement of following descriptions as special terms and conditions for contract when signing up the subcontracting agreement with them.
• Safety of workers in partnership companies (Article 2)Guidelines for the safety of mentality and health of workers
• Subscription of employment insurance and retirement mutual aid installment (Articles 4, 5)Subscription of employment insurance and retirement mutual aid installment for the stable employment of workers and basic life
• First payment of labor wages out of the payment for earned value and subrogation (Article 7)First payment of labor wages with priority and subrogation when payment of labor wages is delayed as of accidents or so in the partnership companies
Education program
Financial Support
The 3D object-based costs-schedule tier technology and 3D object-based information management technology applied with BIM in Korea are still in its beginning stage of development. In order to develop 3D-based efficient construction management program with the domestic technologies, Daelim provided financial supports to Sensorway Co., Ltd. with technological competitiveness to develop construction technology for suspension bridges and to H&K Engineering to develop construction equipments.
Daelim is supporting and executing the educations for management innovation, cost reduction, labor, quality, safety, and environment to strengthen the competency of executives and staff of partnership companies.
Extensive execution of quality & safety education for executives and staff of partnership companies
• 1st cyber education of quality for executives and staff of partnership companies1) Education period: Apr 27~ May 26, 2009 (1 month)2) Attendance: 240 persons / 166 partnership companies3) Graduation: 225 attendance / 159 partnership companies
• 2nd cyber education of quality for executives and staff of partnership companies1) Education period: Sep 24~ Oct 20, 2009 (1 month)2) Attendance: 209 persons / 118 partnership companies3) Graduation: 184 attendance / 108 partnership companies
• Cyber education of safety for executives and staff of partnership companies1) Education period: Nov 9 ~ Dec 15, 2009 (1 month)2) Attendance: 77 persons / 47 partnership companies3) Graduation: 75 attendance / 47 partnership companies
• Safety environment education (for partnership companies) for managers/supervisors of 2009 winter season1) Education period: Jan 14 ~ Mar 4, 20092) Education Venues: Major construction sites as for 9 sectors3) Education Contents: Intensive management principle, risk management, environment management4) Education frequency and performance: 65 times, 250 partnership companies, 1,174 employees
• Execution of win-win cooperation seminar1) Conference of D&P companies: 6 times per year (3 presidential meetings and 3 staff-in-charge meetings)2) Playmate Conference: 2 times a year (Mar, Sep in 2009)3) Playmate breakfast seminar: 2 times a year (Apr, Oct in 2009)
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Human Rights of Major Venders and
Subcontractors
Support for Contract Activities
Daelim is committed to supporting underprivileged people and sharing love with local communities. To this end, we are implementing 5 kinds of social contribution activities: sharing happiness, sharing love, sharing clearness, sharing culture and sharing hope.
Daelim has been constructing houses for the homeless people since 2005, in which our executives and staff proactively participate. We also repaired 30 childcare community centers and 20 low-income homes needed for repairs and supports in Seoul and the suburbs of Seoul in May 2009.Daelim will continue to expand the lovely home repairing project that can make the most use of characteristics of construction business.
New employees of Daelim should complete the Sharing Love activity class as a compulsory education course when entering the company. Any employee in the main office can participate in the Kimchi service, facility cleaning, outdoor cultural service activities, etc. through volunteer application. Meanwhile, employees at each site are performing the services for the alienated neighbors in the community. There are 10 in-house community clubs and they voluntarily visit their sister-welfare facilities to deliver donations or presents and join the cleaning and cultural activities.
70 71
Sharing Happiness
Social contribution activities
Sharing Love
SOCIAL PERFORMANCE
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Social contribution activities
Sharing Clearness
Sharing Culture
The ‘Clearness Sharing Volunteers’ comprised of the employees of main office and construction sites in the country implements ‘Caring One Mountain, One River and One Street’ campaign jointly with local governments in major 10 regions. Starting from caring Mt. Nam by the civil division in early June, executives, staff and their families of construction/plant/management support divisions have participated in regular cleaning activities through the year. Meanwhile, workers at each construction site in the nation conduct the ‘Caring One Street’ activity that makes up flower roads and cleans up the roads in the neighborhood of the construction sites once for every month.
Daelim has joined the Korea Mecenat Council as a member since 1994, and continued the support for culture and arts to the children in the nursery schools in Seoul and Gyeonggi-do areas for 15 years. The company processed the ‘Daelim Dream Tree Arts Travel’ program for the children and teenagers in the welfare facilities at the Daelim Art Gallery together with Korea Mecenat Council in 2009, in which more than 500 children in the nursery schools and childcare centers in Seoul and Gyeonggi-do areas had good chances to experience valuable culture/arts exhibitions for a day.
We have continuously donated second-hand PCs to alienated people and the developing countries jointly with the self-help promotion agencies since 2004. This campaign also helps the company create jobs in the process of collecting and treating the PCs. In addition, we contributed electric wheelchairs and information terminals to the disabled.
Sharing Hope
72 73
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APPENdIx
73 GRI Index
77 GRI Guideline Application Level
78 Accolades and Participation in Association
79 Financial Data
80 History
GRI Index
Profile Disclosure Description Page Remark
Strategy and Analysis
1.1 CEO Message 4
1.2 Opportunities and Challenges 12,30~31
Organizational Profile
2.1 Name of the Company 8
2.2 Primary Brands, Products, and/or Services 10~112.3 Operational structure 82.4 Location of Company's Headquarters 8
2.5Names of Countries with Either Major Operations or That are Specifically Relevant to the Sustainability Issues overed in the Report
8
2.6 Ownership and Legal Form 82.7 Markets Served 82.8 Scale of the reporting 8,24~262.9 Significant Changes During the Reporting Period Regarding Company Size, Structure, or Ownership - N/A
2.10 Awards Received 78
Report Parameters
3.1 Reporting Period 2
3.2 Date of Most Recent Previous Report 23.3 Reporting Cycle 23.4 Contact Point for Questions Regarding the Report or Its Contents 23.5 Process for Defining Report Content 18~203.6 Boundary of the Report 23.7 State Any Specific Limitations on the Scope or Boundary of the Report 23.8 Basis for Reporting on Joint Ventures, Subsidiaries That Can Significantly Affect 23.9 Report Information, Data Measurement, Evaluation Method 2
3.10 Re-statements of Information Provided in Earlier Reports - N/A
3.11"Significant Changes from Previous Reporting Periods in the Scope, Boundary, or Measurement Methods applied in the report"
- N/A
3.12 GRI Contents Index 73~76
3.13 Policy and Current Practice with Regard to Seeking External Assurance for the Report 2
Governance, Commitments,
and Engagement
4.1 Governance Structure of the Organization 13~14
4.2 Indicate Whether the Chair of the Highest Governance Body is Also an Executive Officer 13~144.3 Board of Directors 13~144.4 Mechanisms for Shareholders and Employees to Provide Opinions to the Highest Governance Body 13~14
4.5"Linkage between Compensation for Members of the Highest Governance Body, Senior managers, and Executives (Including Departure Arrangements), and the Organization's Performance (Including Social and Environmental Performance)"
13~14
4.6 Processes in Place for the Highest Governance Body to Ensure Conflicts of Interest are Avoided 13~14
4.7Process for Determining the Qualifications and Expertise of the Members of the Highest Governance Body for Guiding the Organization's Strategy on Economic, Environmental, and Social Topics스
13~14
4.8 Management Principles 9,12,15~17
4.9Procedures of the Highest Governance Body for Overseeing the Organization's Management of Economic, Environmental, and Social Performance and Principles
13~14
4.10Processes for Evaluating the Highest Governance Body's Own Performance, Particularly with Respect to Economic, Environmental, and Social Performance
13~14
4.11 Explanation of Whether and How the Precautionary Approach or Principle is Addressed by the Organization 9
4.12Externally Developed Economic, Environmental, and Social Charters, Principles, or Other Initiatives to Which the Organization Subscribes or Endorses
32
4.13Memberships in Associations (Such as Industry Associations) and/or National/International Advocacy Organizations in Which the Organizations
78
4.14 List of Stakeholder Groups Engaged by the Organization 18~214.15 Basis for Identification and Selection of Stakeholders with Whom to Engage 18~214.16 Approaches to Stakeholder Engagement 18~21
4.17Key Topics and Concerns That Have Been Raised Through Stakeholder Engagement and How the Organization has Responded
18~21
74 75
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Profile Disclosure Description Page Remark
Economic Performance
Indicator
EC1 Direct Economic Value Generated and Distributed 24~26,52EC2 Financial Implications and Other Risks and Opportunities for the Organization’s Activities Due to Climate Change 30~31EC3 Coverage of the Organization’s Defined Benefit Plan Obligations 52EC4 Significant Financial Assistance Received from Government 26
EC5Range of Ratios of Standard Entry Level Wage Compared to Local Minimum Wage at Significant Locations of Operation
52
EC6 Policy, Practices, and Proportion of Spending on Locally-Based Suppliers at Significant Locations of Operation -
EC7Procedures for Local Hiring and Proportion of Senior Management Hired from the Local Community at Locations of Significant Operation
56
EC8Development and Impact of Infrastructure Investments and Services Provided Primarily for Public Benefit through Commercial, Inkind, or Pro Bono Engagement
-
EC9 Understanding and Describing Significant Indirect Economic Impacts 26
Environmental Performance
Indicator
EN1 Materials Used by Weight or Volume 36EN2 Percentage of Materials Used That are Recycled Input Materials 36EN3 Direct Energy Consumption by Primary Energy Source 36,47EN4 Indirect Energy Consumption by Primary Source 36,47EN5 Energy Saved due to Conservation and Efficiency Improvements 48~49
EN6Initiatives to Provide Energy-efficient or Renewable Energy Based Products and Services, and Reductions in Energy Requirements as a Result of These Initiatives
38~42,44~46
EN7 Initiatives to reduce indirect energy consumption and reductions achieved 48~49EN8 Total water withdrawal by source -EN9 Water sources significantly affected by withdrawal of water -
EN10 Percentage and total volume of water recycled and reused 36
EN11Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of High Biodiversity Value Outside Protected Areas
38~40
EN12Description of Significant Impacts of Activities, Products, and Services on Biodiversity in Protected Areas and Areas of High Biodiversity Value Outside Protected Areas
38~40
EN13 Habitats protected or restored 38~40EN14 Strategies, Current Actions, and Future Plans for Managing Impacts on Biodiversity 38~40
EN15Number of IUCN Red List Species and National Conservation List Species with Habitats in Areas Affected by Operations, by Level of Extinction Risk
- N/A
EN16 Total direct and Indirect Greenhouse Gas Emissions by Weight 47EN17 Other Relevant Indirect Greenhouse Gas Emissions by Weight 47EN18 Initiatives to Reduce Greenhouse Gas Emissions and Reductions Achieved 47EN19 Emissions of Ozone-depleting Substances by Weight - N/A
EN20 KNOx, SOx, and Other Significant Air Emissions by Type and Weight 41~43EN21 Total Water Discharge by Quality and Destination 41~43EN22 Total Weight of Waste by Ttype and Disposal Method 41~43EN23 Total Number and Volume of Significant Spills 46
EN24Weight of Transported, Imported, Exported, or Treated Waste Deemed Hazardous Under the Terms of the Basel Convention Annex I, II, III, and VIII, and Percentage of Transported Waste Shipped Internationally
- N/A
EN25Identity, Size, Protected Status, and Biodiversity Value of Water Bodies and Related Habitats Significantly Affected by the Reporting Organization’s Discharges of Water and Runoff
38~40
EN26 Initiatives to Mitigate Environmental Impacts of Products and Services, and Extent of Impact Mitigation 38~42, 44~46
EN27 Percentage of Products Sold and Their Packaging Materials That are Reclaimed by Category - N/A
EN28Monetary Value of Significant Fines and Total Number of Non-monetary Sanctions for Noncompliance with Environmental Laws and Regulations
46
EN29Significant Environmental Impacts of Transporting Products and Other Goods and Materials Used for the Organization’s Operations, and Transporting Members of the Workforce
47
EN30 Total Environmental Protection Expenditures and Investments by Type 37
Profile Disclosure Description Page Remark
Social Performance
Indicator: Labor Practices and Decent Work
LA1 Total workforce by employment type, employment contract, and region 52LA2 Total Number and Rate of Employee Turnover 53
LA3Benefits Provided to Full-time Employees That are Not Provided to Temporary or Part-time Employees, by Major Operations
54
LA4 Percentage of Employees Covered by Collective Bargaining Agreements 52LA5 Minimum Notice Period(s) Regarding Operational Changes -LA6 Percentage of Total Workforce Represented in Formal Joint Management Worker Health and Safety Committees -
LA7Rates of Injury, Occupational Diseases, Lost Days, and Absenteeism, and Number of Workrelated Fatalities by Region
57
LA8Education, Training, Counseling, Prevention, and Risk-control Programs in Place to Assist Workforce Members, Their Families, or Community Members Regarding Serious Disease
54
LA9 Health and Safety Topics Covered in Formal Agreements with Trade Unions 54,56LA10 Average Hours of Training per Year per Employee by Employee Category 58~59LA11 Programs for Skills Management and Lifelong Learning and Assist Them in Managing Career Endings 58~60LA12 Percentage of Employees Receiving Regular Performance and Career Development Reviews 55
LA13Composition of Governance Bodies and Breakdown of Employees per Category According to Gender, Age Group, Minority Group Membership, and Other Indicators of Diversity
14,53~55
LA14 Ratio of Basic Salary of Men to Women by Employee Category 55
Human Rights Performance
Indicator
HR1Percentage and Total Number of Significant Investment Agreements That Include Human Rights Clauses or That Have Undergone Human Rights Screening
56
HR2Percentage of Significant Suppliers and Contractors That have Undergone Screening on Human Rights and Actions Taken
69
HR3 Total Member of Employee Training on Policies and Procedures Concerning Aspects of Human Rights 56HR4 Total Number of Incidents of Discrimination and Actions Taken 55~56
HR5Operations Identified in Which the Rright to Exercise Freedom of Association and Collective Bargaining may be at Significant Risk, and Actions Taken to Support These Rights
56
HR6Operations Identified as Having Significant risk for Incidents of Child labor, and Measures Taken to Contribute to the Elimination of Child Labor
56
HR7Operations Identified as Having Significant Risk for Incidents of Forced or Compulsory Labor, and Measures to Contribute to the Elimination of Forced or Compulsory Labor
56
HR8Percentage of Security Personnel Trained in the Organization’s Policies or Procedures Concerning Aspects of Human Rights
-
HR9 Total number of Incidents of Violations Involving Rights of Indigenous People and Actions Taken -
Society Performance
Indicator
SO1Nature, Scope, and Effectiveness of Any Programs and Practices That Assess and Manage the Impacts of Operations on Communities
38~40
SO2 Percentage and Total Number of Business Units Analyzed for Risks Related to Corruption 15~17SO3 Percentage of Employees Trained in Organization’s Anti-corruption Policies and Procedures 15~17SO4 Actions Taken in Response to Incidents of Corruption 16~17SO5 Public Policy Positions and Participation in Public Policy Development and Lobbying -
SO6Total Value of Financial and In-kind Contributions to Political Parties, Politicians, and Related Institutions by Country
26
SO7Total Number of Legal Actions for Anticompetitive Behavior, Anti-trust, and Monopoly Practices and Their Outcomes
16~17
SO8Monetary Value of Significant Fines and Total Number of Non-monetary Sanctions for Noncompliance with Laws and Regulations
16~17
76 77
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GRI G3 Application Level
Profile Disclosure Description Page Remark
Responsibility Performance
Indicator
PR1Life Cycle Stages in Which Health and Safety Impacts of Products and Services are Assessed for Improvement, and Percentage of Significant Products and Services Categories Subject to such Procedures
41,44
PR2Total Number of Incidents of Non-compliance with Regulations and Voluntary Codes Concerning Health and Safety Impacts of Products and Services During Their Life Cycle
62
PR3Type of Product and Service Information Required by Procedures, and Percentage of Significant Products and Services Subject to such Information Requirements
63~64
PR4Total Number of Incidents of Non-compliance with Regulations and Voluntary Codes Concerning Product and Service Information and Labeling
62
PR5 Practices Related to Customer Satisfaction, Including Results of Surveys Measuring Customer Satisfaction 61~65PR6 Programs for Adherence to Laws, Standards, and Voluntary Codes Related to Marketing Communications -
PR7Total Number of Incidents of Non-compliance with Regulations and Voluntary Codes Concerning Marketing Communications, Including Advertising, Promotion, and Sponsorship
-
PR8Total Number of Substantiated Complaints Regarding Breaches of Customer Privacy and Losses of Customer Data
66
PR9Monetary Value of Significant Fines for Noncompliance with Laws and Regulations Concerning the Provision and Use of Products and Services
-
Daelim’s 2009 Corporate Social Responsibility Report was prepared based on the GRI G3 guidelines.
In addition, This report fully satisfies the quality and quantitative requirements of level “B” in the GRI G3 Application Level Table.
[GRI Application Level Table]
G3 Profile
G3 Management Approach
G3 Performance Indicators & Sector Supplement Performance Indicators
Report Application Level
Report on :
1.1, 2.1-2.10, 3.1-3.8,3.10-3.12, 4.1-4.4, 4.14-4.15
Not Required
Report on a minimum of 10 Performance Indicators, Including at least one from each of: social, economic, and environment
Report on :
including all of ‘C’ items
1.2, 3.9, 3.13, 4.5-4.13,4.16-4.17
Management Approach Disclosures for each Indicator Category
Report on a minimum of 20 Performance Indicators, Including at least one from each of: economic, environment, human rights, labor, society, product responsibility
Report on :
Same as requirement for
Level B
Management Approach Disclosures for each Indicator Category
Respond on each core G3 and Sector Supplement* indicator with due regard to the materiality Principle by eithera) reporting on the indicatoror b) explaining the reason for its omission.
C C+ B B+ A A+
Report
Externally
Assured
Report
Externally
Assured
Report
Externally
AssuredDisclosures
Stan
dard
Dis
clos
ures
78 79
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Accolades and Participation in Association Financial Data
Participation in Association- Federation of Korean Industries
- Korea Chamber of Commerce and Industry
- Korea Institute of Construction Technology
- Korea Construction Engineers Association
- Korea Atomic Industrial Forum
Accolades Balance Sheet
As of December 31, 2009 and 2008(KRW in billions)
Classification 2009.12 2008.12
Assets
Current assets 4,987.9 4,282.9
(Cash) 1,042.3 494.0
Non-current assets 3,354.8 2,854.0
Total assets 8,342.7 7,136.9
Liabilities
Current liabilities 2,834.5 2,330.0
Non-current liabilities 1,714.1 1,616.3
(Borrowings) (1,873.2) (1,637.9)
Total liabilities 4,548.6 3,946.3
Shareholders' equity
(Capital stock) (218.5) (218.5)
Total shareholders' equity 3,794.1 3,190.6
Income Statement
Years ended December 31 2008 and 2009 (KRW in billions)
Classification4Q 2008 4Q 2009 Change
E&C Petrochemical TOTAL E&C Petrochemical TOTAL E&C Petrochemical TOTAL
Sales 4,948.9 943.3 5,892.2 5,418.9 855.9 6,274.8 470.0 (87.4) 382.6 6.5%
Cost of sales 675.7 79.4 755.1 620.9 154.1 775.0 (54.8) 74.7 19.9 2.6%
Selling & administrative expenses 311.9 53.9 365.8 296.1 48.3 344.4 (15.8) (5.6) (21.4) -5.9%
Operating income 363.8 25.5 389.3 324.8 105.8 430.6 (39.0) 80.3 41.3 10.6%
Non-operating profit and loss (163.8) (84.0) (247.8) (146.8) 153.4 6.6 17.0 237.4 254.4 102.7%
Income before income tax 200.0 (58.5) 141.5 178.0 259.2 437.2 (22.0) 317.7 295.7 208.9%
Net income 101.5 343.2 241.7
- Number one in the Apartment Category in National Customer Satisfaction Competency Index(NCSI) (Korea Productivity Center)_01
- Awarded the Best Winner in Construction Industry Category on "Dow Jones Sustainability Index(DJSI)" (Korea Productivity Center)_02
- Awarded the Grand Prize on "Green Construction Awards" (Joongang Newspaper)_03
- Awarded the Greand Prize on "Green Housing Awards" (Hankook Ilbo)_04
- Awarded the Grand Prize on "Hankyung Housing Culture Awards"_0501
04
05
02
03
01_ No. 1 in apartment sector of the 2009 NCSI held by Korea Productivity Center
02_ The Best Company in the construction sector of DJSI Korea held by Korea Productivity Center
03_ Grand Prize in the Green Construction Competition held by Jungang Daily
04_ Grand Prize in the Green Housing Awards held by Hankook Daily
05_ Grand Prize in the Hankyung Residential Culture Awards held by Hankook Economic Daily
80 81
Establishment of Daelim 1939~195870-year History of Korean Construction Started.
A small construction materials store with the name of
Burim Corporation started the business in front of the
Bupyeong Station on October 10, 1939, and had grown
into the nation’s leading woods materials supplier by
expanding its businesses into forest development, log
production, and lumbering in just 6 years. The company
changed the name to “Daelim Industrial” and paved the
way for a comprehensive construction company by
leading the rebuilding of the postwar economy.
Era of Development and Growth 1962~1970Leading the Economic Development and Advancing into Seoul
Daelim evolved into the leader of Korea’s construction
industry by seizing opportunities of the 5-Year National
Economic Development Plan launched in 1962. The
company ranked the top in terms of the construction
project volume in 1966. And it started a new business era
by moving the head office to Seoul. The construction of
Gyeongbu Expressway and Gyeongin Expressway, the
main artery of the nation’s economy also started in this
period.
Business Expansion and Takeoff 1972~1981Improving the Quality of Construction Technologies
The construction POSCO Plants was the monumental
project for the government that vigorously pushed
forward with sophistication of the industrial structure in
the course of economic development in the 1970s. Daelim
carried out this project, which helped the company
leapfrog into a leader in the construction of heavy
chemical and plant facilities. Also, Daelim Engineering
Company was established in 1974 to enter the turn-key
base construction projects.
Rapid Growth and Blooming 1982~1996Shaping a Future with the Strengths of 50-year History
Daelim had successfully completed a number of major
construction projects both in Korea and abroad in the
1980s in the midst of the Economic Development Plan.
The company’s accomplishments have been awarded
with the Gold Tower of Industrial Accomplishments
and the US$5 Billion Overseas Construction Medal. The
Olympic Main Stadium, Independence Hall and Seoul
Court House Complex are some of the outstanding
architectural structures built by Daelim during this period.
Envisioning a New Millennium 1997~Present
Opening a New Chapter
Backed by the recognition of contributions to the nation’s
economic and social development, Daelim received the
Grand Prize at the Korea Construction Award in 2001.
Today, the housing culture is requiring more comfortable
spaces beyond just living spaces. To meet this trend,
Daelim is striving to improve the quality of customers’ lives
by adopting environment-friendly and ergonomic devices
and innovative design to the construction of apartment
complexes.
Monuments in Overseas Markets 1965~Present
Leapfrogging into a Global Leader
With the piling projects for the construction of sea berth
in Rach Gia, Vietnam, in 1966, Daelim entered the overseas
construction markets. The company extended its reach
to Southeast Asia in the early 1970s and the Middle East
in 1974. Since then, Daelim was able to enter over 10
countries in the Middle East in just 5 years, which has
become the foundation for the myth of construction
boom in the Middle East.
Bupyeong Police Headquarter Building
1947
Filing and covering up Cheonggyecheon
1958
Namsan Children’s Hall
1970
Sejong Performing Arts Center
1978
Establishment of Daelim
1939
Daelim’s Headquarter Building in Dongja-dong
1954Chuncheon Dam
1965
Gyeongbu Expressway and Gyeongin Expressway
1969
The Ministry of National Defense Building
1970POSCO’s Steel Plants
1973
National Assembly HouseYeongdong Expressway Section 1
1975
Jamsil Olympic Main Stadium
1984
Diplomatic Center
1996
Daelim Acrovill in Dogok-dong
1999The Independence Hall of Korea
1987
Petro FCC Plants in the Philippines
2008Gangneung Multi-purpose Dam
1991
Seoul Court House Complex
2001
Seohae Grand Bridge
2000
Korea Chamber of Commerce BuildingCheonggyecheon Restoration Project
2005
Landfill of Incheon LNG Terminal District 4Samcheonpo Grand Bridge
2003
Gwanhwamun Square
2009
King Fahd International Airport in Saudi ArabiaKing Abdulaziz International Airport in Saudi Arabia
1992
LNG Plants in MalaysiaBintulu Port in Malaysia
1983
Karun Dam in Iran
2000Shanghai IIP Plants in China
2006
Saudi-Bahrain Cement Plants
1981
Doha West Power Station in Kuwait
1984South Pars Gas Refinery Plant in Iran
2003
Corporate History
Copyright © 2009 by Daelim
Industrial Co., Ltd. Produced by IR-Plus
Daelim Industrial Co., Ltd.
ENGINEERING & CONSTRUCTION GROUP www.daelim.co.kr146-12. Susong-dong, Jongno-gu, Seoul, Korea Tel : 82-2-2011-7114 Fax : 82-2-2011-8000