dealer Adjustment Procedures - eCooper University …ecooperuniversity.xceleratemedia.com/content/document/2016Cooper...on the top of the Tire Claim Form. Withdraw dealer’s file

4

INCLUDES:

• Standard Warranty• Special No-Charge Warranty• Special Mileage Warranty

MID-YEAR UPDATE

For tires sold January 1, 2016 thru December 31, 2016

This logo is to be used where space does not allow for the logo’s horizontal con�guration (above):

This logo is to be used where space may be limited or does not allow for the graphic mark:

®

Cooper Tire & Rubber Company

Dealer Adjustment ProceduresFor Replacement Cooper, Mastercraft, Starfire & Roadmaster Tires

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INDEXPage(s)

STANDARD ADJUSTMENT PROCEDURES 1-4 Replacement Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Claim Forms – processing and mailing instructions . . . . . . . 1 Freight Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Shipping Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Regional Inspection Point Map . . . . . . . . . . . . . . . . . . . . . . . 2 How to Mark Adjustment Tires . . . . . . . . . . . . . . . . . . . . . . . 3 Example of Properly-Completed Claim Form . . . . . . . . . . . . 4 Limited Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

SPECIAL N0-CHARGE AND MILEAGEWARRANTY ADJUSTMENT PROCEDURES 9-14 Dealer Procedures – Completing the Warranty Booklet . . . . . . . . . . . . . . . . . 9 Premium Tire Coverage Procedures (No-Charge Warranty) . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

45-Day Road Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Toll-Free Numbers for Consumer Relations . . . . . . . . . . . . . 11 Mileage Adjustment Calculator . . . . . . . . . . . . . . . . . . . . . . . 12-13 Credit issued by Cooper for No-Charge and Mileage Adjustments . . . . . . . . . . . . . . . 14

REPLACEMENT PROCEDURESIn determining the cause for removal from service, always examine both the inside and the outside of the tire body . If the tire is not adjustable, be prepared to show and explain to the consumer the reason for the failure . Advise the consumer of preventive maintenance . If the examination shows that the tire is adjustable under the terms of our Warranty:

1 . Circle (in crayon) the adjustable area on the tire . 2 . Measure the remaining tread depth in the area indicated on the Cooper, Mastercraft, Starfire or Roadmaster Passenger or Truck Original Tread Depth and

Where to Measure Charts . 3 . Determine the original tread depth of the adjustment tire from the Cooper, Mastercraft, Starfire or Roadmaster Passenger or Truck Original Tread Depth and

Where to Measure Charts . 4 . Determine the percent of wear from the Passenger or Truck Tire Percent of Wear Chart . 5 . Determine your current selling price of the adjustment tire (excluding Federal Excise Tax) . 6 . Determine the replacement price by multiplying the percent of wear and the purchaser’s cost . Full F .E .T . should be added to this figure (if applicable) .

REMEMBER: “NO CHARGE” replacement during the first 2/32" of tread wear for passenger and light truck radial tires removed from service because of adjustable conditions. This “No Charge” replacement includes free mounting and balancing for the consumer (however, the consumer must pay all applicable taxes). COOPER TIRE WILL COMPENSATE YOU FOR MOUNTING AND BALANCING CHARGES INVOLVED IN PASSENGER AND LIGHT TRUCK RADIAL TIRE ADJUSTMENTS DURING THE FIRST 2/32" OF TREAD WEAR. THE COMPENSATION WILL BE $10.50 PER TIRE.Cooper Tire will issue credit to you based upon your current buying price of the adjustment tire equal to the percentage of tread depth remaining. If you have not purchased the specific tire adjusted, the current buying price still applies. If there is no current buying price established the master price will be used.For assistance in recognizing tire adjustment conditions, please refer to the Tire Industry Association (TIA) Passenger & Light Truck Tire Conditions Manual.Road hazards are not adjustable.

CLAIM FORMSInstructions for properly completing adjustment claim forms are printed on the back of each claim form . Also, a sample of a completed Claim Form is on page 4 of this booklet . Claim forms should be properly completed at the time of adjustment . Cooper Tire reserves the right to return shipments with incomplete claim forms or shipments where claim forms have not been received within 30 days of tire receipt at your cost . Authorization numbers are valid for 6 months from the date they were issued.

FORWARDING CLAIMS TO COOPERYOU ARE REQUIRED to call Consumer Relations at 800-854-6288 to receive a Tire Adjustment Return Authorization (TARA) Number which should be written on the top of the Tire Claim Form. Withdraw dealer’s file copy and immediately mail, fax or e-mail a pdf copy(s) of the completed Cooper Tire Claim Form, and any required completed Warranty Validation and Proof of Purchase Tags to:

By Mail: Cooper Tire & Rubber Company, Attn: Consumer Relations, 800 Western Avenue, Findlay, Ohio 45840; orBy Fax: 1-419-420-6058, Attn: Consumer Relations; orBy E-Mail: Cooperclaims@coopertire .com

After mailing, faxing or e-mailing your claim forms and all required documents to Cooper Tire, tires should be shipped to the appropriate location three (3) business days after mailing, faxing or e-mailing your claims. Please DO NOT ship the Cooper Tire Claim Forms or Warranty Validation and Proof of Purchase Tags with the tires.

FREIGHT POLICYAdjustment shipments of 1,000 pounds or more should be shipped freight collect . If minimum weight can not be attained, adjustment shipments under 1,000 pounds will be allowed at a rate of one every 90 days and should be shipped freight collect . You may use the pre-printed bill of ladings provided by Standard Register at no charge, or if writing the bill of lading, the classification you assign to the adjustment tires should be: All adjustment tires, list as: “ITEM 194200 SCRAP RUBBER CLASS 50”

“THE ACTUAL VALUE PER POUND DOES NOT EXCEED $1 .00”THIS SHOULD BE CLEARLY MARKED ON THE BILL OF LADING . The Bill of Lading clearly indicates individual tire counts . Please DO NOT list as a skid count .Average tire weights for adjustment tires are:

A . All Passenger tires = 20 pounds per unit B . Small Truck tires = 30 pounds per unit C . Large Truck tires = 80 pounds per unit

Any shipment of less than 1,000 pounds is your expense (except as stated above), shipped to the incorrect Inspection Point (re-routed), using an unauthorized freight carrier or incorrect freight class and if sent collect, we will charge the freight cost back to your account.

SHIPPING PROCEDURE:Ship adjustment tires to the Regional Inspection Point specified on the map (see page 2) . Tires must be tagged or labeled indicating both the destination and your name and address as “Shipper .” Tire labels are available from Standard Register at no charge .

To avoid improper handling of your claims and unnecessary delays on your credit, remember to ship only tires to the Regional Inspection Point three (3)business days after you mailed, faxed or e-mailed your claims. Claims are mailed separately to the address given under “Forwarding Claims to Cooper Tire.”

NOTE: If a dealer wishes to have a specific item, or items, returned to him for any reason, he must give the Cooper Tire & Rubber Company such notification in writing . The notification should be attached to the claim forms and mailed to the address indicated above . Tires will be returned direct to the dealer at the dealer’s expense . Otherwise, all adjustment tires become Cooper Tire’s property after verification of the adjustable condition(s) .

HEALTH AND SAFETYIn the interest of health and safety - tires will not be accepted that contain water and/or excessive debris . Shipments found to contain such hazards will be refused and returned at your expense .

CARRIERS:Adjustment tires should be shipped by approved carriers only . If you do not have our listing, ask your Cooper or Mastercraft Sales Manager or call 1-800-854-6288 . Any excess collect freight costs due to the use of a non-approved carrier will be charged back to your account .

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HOW TO MARK ADJUSTMENT TIRES RETURNED TO COOPER TIRE

TIRE IDENTIFICATION*Clearly mark all returned tires with yellow crayon as follows:

1 . Company name of returning dealer. 2 . Mark over identification (serial) number with crayon to make clearly visible . 3 . Tire condition – circle the reason for the tire return (a two-inch crayon mark near the condition should also be

indicated on the bead in case the condition does not show on the outside of the tire) . Ride complaints should be marked as “Z3” to indicate Ride Disturbance, Out of Round or Pulling adjustment .

4 . Control number close to identification number using the last three digits of control number and the line item number. (Example – if control number is 635271 and the line item is number 4, the number you would mark on the tire would be “271-4”) .

5 . Circle the area of tread depth measurement . (Use one 1" circle) . 6 . Place pre-addressed shipping label on each tire.

(Shipping labels can be ordered through Taylor Communications at 877-314-1620) .

Cooper Tire reserves the right to return all or any part of shipments at your expense if the tires are inadequately marked . (example - missing control and line numbers, conditions not marked .)

Cooper reserves the right to charge your account for the return of excessive non-warrantable tires .*PLEASE – IF YOU DO NOT MARK THE TIRE AND/OR WE ARE UNABLE TO LOCATE THE ADJUSTABLE CONDITION, WE HAVE NO CHOICE BUT TO DISALLOW THE CREDIT.

WHEN AN ADJUSTMENT CLAIM AND TIRES ARE RECEIVED, COOPER TIRE WILL . . .Make an inspection of the tire, and on those tires which are adjustable, issue credit based upon a percentage of your current buying price (excluding F .E .T .) of the adjustment tire equal to the percentage of tread depth remaining . If you have not purchased the specific tire adjusted, the current buying price still applies . If there is no current buying price established, the master price will be used . In addition, COOPER TIRE WILL COMPENSATE YOU FOR MOUNTING AND BALANCING CHARGES INVOLVED IN PASSENGER AND LIGHT TRUCK RADIAL TIRE ADJUSTMENTS DURING THE FIRST 2/32" OF TREAD WEAR . THE COMPENSATION WILL BE $10 .50 PER TIRE .

YOUR RECORDSCooper Tire’s claim form and billing process has been designed to enable you to keep accurate records of each adjustment transaction . Each Cooper Tire claim form has an individual control number (located in the upper right hand corner) . Each invoice also contains this same control number (located in “Our Order Number” block) . The adjustment items appear on your invoice in the same order as they appear on the claim form . You are therefore able to match your invoice to your Dealer’s File Copy of the claim form, item by item .

COOPER TIRE REGIONAL INSPECTION POINTS AND REQUIRED CARRIERS FOR ADJUSTMENT TIRES:

4. Control and Line Item Number

5. Tread Measurement

3. Adjustment Condition

1. Dealer's Name

2. Identification Number

6. Pre-addressed Shipping Label

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Example of a properly-completed Claim Form along with copies of invoices and Validation and Proof of Purchase Tags.

ELIGIBILITYThis warranty applies to the original purchaser of a replacement Cooper passenger or light truck tire and is not transferable. Eligible tires must be purchased new and used on the vehicle which they were originally installed. Proof of purchase is required for all warranty claims. Additionally, they must be the size, load index, and speed rating equivalent or greater than that specified by the vehicle manufacturer. This warranty applies to the 48 contiguous continental United States and District of Columbia and Canada. For warranty exclusions see “WHAT ISN’T COVERED”.

STANDARD COVERAGEIf your replacement Cooper branded radial tire becomes unserviceable as a result of an eligible adjustable condition during the first 2/32" (1.6mm) of tread wear, it will be replaced with an equivalent new Cooper tire, FREE OF CHARGE, including mounting and balancing. When the tread is worn more than 2/32" (1.6mm), a replacement charge will be required in order to obtain a replacement tire. You must present proof of purchase and be the original owner when requesting a replacement for your tire.

The replacement charge will be determined by multiplying the dealer's current selling price by the percentage of original tread depth worn from the tire. You must pay for mounting, balancing, and any other additional charges, such as taxes or the acceptance of a higher priced replacement tire.

EXTRA COVERAGE FOR PREMIUM TIRESThe following No-Charge Warranty covers eligible adjustable conditions only, and should not be confused with the prorated Tread Wear Protection covered in the next section. If your replacement Cooper CS5 Ultra Touring, CS5 Grand Touring, Discoverer SRX, Discoverer CTS, or Zeon (all models) radial tire becomes unserviceable as a result of an eligible adjustable condition during its usable tread life, it will be replaced with an equivalent new Cooper tire FREE OF CHARGE, including mounting and balancing. You must present this warranty booklet, proof of purchase, and be the original owner when requesting a replacement for your tire.

45-DAY ROAD TESTThe following 45-Day Road Test Warranty covers eligible adjustable conditions only. If you are not satisfied with your replacement Cooper CS5 Ultra Touring, CS5 Grand Touring, Discoverer SRX or Discoverer CTS, or Zeon RS3-A, RS3-S, RS3-G1 and XSTA radial tire for any reason, other than the conditions that are listed in the “What Isn’t Covered” section, you may return them to your original dealer within 45 days of purchase for a FREE OF CHARGE Cooper brand replacement only, including mounting and balancing. You must present this warranty booklet, proof of purchase, and be the original owner when requesting a replacement or refund.

TREAD WEAR PROTECTIONThe following Tread Wear Warranty is a prorated warranty (there is no free replacement period) based on mileage received, and is separate from the Standard Coverage & Extra Coverage Warranties just covered. No manufacturer or dealer can guarantee you a certain number of miles from a given tire. Driving habits, driving conditions, tire and vehicle maintenance all play a part in the tread life of a tire and all differ with each purchaser. The following replacement Cooper radial tires only are warranted against tread wear out prior to the applicable indicated mileage:

The Tread Wear warranty is available provided that you:1. are the original owner.2. rotate your tires in accordance with prescribed rotation patterns at least every 8,000 miles

(13,000 km) and it must be recorded.3. present the tire for adjustment.4. present this warranty booklet when requesting an adjustment and your original purchase receipt,

date of purchase, vehicle type, model, odometer reading and rotation record are properly recorded.

If the tire wears to the tread wear indicators in less than the miles warranted, a pro-rated adjustment will be made according to actual mileage delivered. Your replacement cost will be determined by dividing the actual mileage delivered by the miles warranted and multiplying the result times the current selling price of an equivalent Cooper tire. You must pay for mounting and balancing and any other additional charges, such as taxes or the acceptance of a higher priced replacement tire.TREAD LIFEWhen the tread becomes worn to 2/32" (1.6mm) anywhere on the tire (shown by tread wear indicators molded into the tread grooves), the tire is worn out. WARNING—for important safety information, you must read the section titled “Tire Service Life” and the Tire Safety Warnings section of this guide. Safety information is also located at www.us.coopertire.com (and select: "Tire Safety); and, from your dealer.HOW TO OBTAIN AN ADJUSTMENT Tire adjustments must be presented to your local Cooper dealer. You must present this booklet, proof of purchase and be the original owner when requesting a replacement for your tire. See “WHERE TO GO FOR WARRANTY REPLACEMENT”.WHAT ISN’T COVEREDAdjustments will not be made for:A. Tires that become unserviceable due to:

1. Conditions resulting from road hazards, such as (A) impact damage, (B) cuts, (C) snags, (D) punctures, or (E) vandalism.

REPLACEMENT TIRE LIMITED WARRANTY

2. Conditions such as, but not limited to, uneven, cupping, spotty, feathering tread wear resulting from (A) improper installation, (B) wheel misalignment, (C) tire/wheel assembly imbalance, (D) use of an improper rim, (E) improper mounting or dismounting, (F) misapplication, or (G) use of tire chains.

3. Conditions resulting from consumer damage, such as (A) improper tire and vehicle maintenance, (B) misuse, (C) abuse, (D) accident, fire or chemical corrosion, (E) underinflation, (F) overloading, (G) over deflection, (H) failure to follow recommended rotation practices.

B. Ride complaints after the first 2/32" (1.6mm) of tread wear (including the 45-day Road Test).C. Ride complaints on tires branded “Blemish”.D. Use in any commercial service (i.e. tires used for taxi service, delivery, etc.), except the Cooper Discoverer HT3.E. Use in any racing or off road applications.F. Ozone or weather checking on tires over (4) four years from date of manufacture or date of purchase.

Proof of purchase is required. Without proof of purchase the manufacture date will be used to determine eligibility.

G Tires stored improperly., ORH. Tires that are:

1. Worn unevenly and/or show a difference of 2/32" (1.6mm) between the grooves.2. Installed on any vehicle other than the vehicle on which they were first installed.3. Sold or adjusted outside the 48 contiguous continental United States, District of Columbia and Canada.4. Acquired as used (tires purchased used, equipped on a pre-owned vehicle, etc.).5. Altered in any manner (additional siping, buffing, stud pin holes, re-grooving, truing, etc.).6. Worn to 2/32" (1.6mm) or more than 72 months old (based on date of purchase) whichever comes

first. Proof of purchase is required. Without proof of purchase the manufacture date will be used to determine eligibility.

7. Improperly repaired or with repairs not conforming to the Rubber Manufacturer’s Association standards.

Tires branded “MALWEAR” or “NON-UNIF” (Non-Uniform), or with any other branding are not covered under the Tread Wear Protection provided herein.NO ROAD HAZARD COVERAGEMany dealers sell or provide their own warranty coverage for road hazards and/or repairs. Cooper Tire does not provide this coverage. Check with your dealer to determine if Road Hazard/Repair coverage is available from them.REPLACEMENT WARRANTYIf you receive a replacement tire under the terms of this Warranty, the replacement tire will be covered by the Warranty then currently given by Cooper for the replacement tire.WHERE TO GO FOR WARRANTY REPLACEMENTSee your Cooper dealer–listed in the yellow pages under Tire Dealers–Retail. In the event you are unable to locate a Cooper dealer, you can obtain assistance by contacting the Consumer Relations Department, telephone number 1-800-822-8686. You may also visit our website at www.us.coopertire.com.CONDITIONS AND EXCLUSIONSAny tire, no matter how well constructed, may fail in service or otherwise become unserviceable due to conditions beyond the control of the manufacturer. Nothing in this Warranty is intended to be a representation by Cooper that tire failure cannot occur.TIRE SERVICE LIFECooper recommends that all passenger and light truck tires, including full-size spare tires, that are beyond 10 years from their date of manufacture, be replaced with new tires. Tires that are 10 or more years old should be replaced even if the tires appear to be undamaged and have not reached their tread wear limits. In some cases, a vehicle manufacturer may make a recommendation for tire replacement earlier than 10 years for their products based upon their understanding of the specific vehicle characteristics and application. If so, you should follow those vehicle manufacturer's specific recommendations for their vehicle.USED TIRESNever purchase used tires! Previous usage may have damaged internal components. This damage may lead to sudden tire failure. COOPER DISCLAIMS ANY LIABILITY STEMMING FROM THE USE OF A USED TIRE FOR LOSS OF TIME, OR USE, INCONVENIENCE, OR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES TO THE EXTENT PERMITTED BY LAW. Some states do not allow exclusion of incidental or consequential damages. As a result, this limitation or exclusion may not apply to you.CONSUMER RIGHTSThis Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.OWNER’S OBLIGATIONWhen making a claim, you must return the tire to be replaced to your Cooper dealer.Proper vehicle and tire care is necessary to obtain the expected wear from a tire. It is your obligation to properly maintain your tires and the vehicle upon which they are mounted, including: (A) operating your tires at the inflation pressures recommended by the vehicle manufacturer, (B) keeping your tire/wheel assemblies in balance, (C) proper wheel alignment, and (D) rotation. You must check your tire’s inflation pressure at least monthly and before long trips.

We recommend that you have your Cooper dealer inspect your tires any time you notice irregular or uneven tread wear and rotate them, if necessary. Also, they should be inspected by your dealer any time your vehicle is brought in for service.

For additional safety information please visit:www.rma.org www.nhtsa.gov www.safercar.gov www.nsc.org www.rubberassociation.ca www.tc.gc.ca

COOPER TIREP.O. BOX 550

FINDLAY, OHIO 45839

Visit our website at: www.us.coopertire.com

®

REV . 5-16-16

CS5 Grand Touring (T rated). . . .80,000 miles (130,000 km) Discoverer SRX (S/T/H rated) . . .65,000 miles (105,000 km) Discoverer CTS . . . . . . . . . . . . .65,000 miles (105,000 km) Lifeliner GLS . . . . . . . . . . . . . .65,000 miles (105,000 km) CS3 Touring (T rated) . . . . . . . .65,000 miles (105,000 km) CS5 Ultra Touring (V/H rated) . . .60,000 miles (96,000 km) Discoverer SRX (V rated) . . . . . .60,000 miles (96,000 km) Discoverer A/T3 . . . . . . . . . . . . .55,000 miles* (90,000 km*) Discoverer A/Tw . . . . . . . . . . . . .50,000 miles* (80,000 km*) CS5 Ultra Touring (W rated) . . . .50,000 miles (80,000 km)

Discoverer H/T . . . . . . . . . . . . .50,000 miles* (80,000 km*) Discoverer HT3 . . . . . . . . . . . . .50,000 miles (80,000 km) Cobra G/T . . . . . . . . . . . . . . . . .50,000 miles (80,000 km) CS3 Touring (V/H rated) . . . . . . .50,000 miles (80,000 km) Trendsetter SE . . . . . . . . . . . . .40,000 miles (64,000 km) Zeon RS3-G1 . . . . . . . . . . . . . .50,000 miles/25,000 miles** . . . . . . . . . . . . . . . . . . . . . . . .(80,000/40,000 km**) Zeon RS3-A . . . . . . . . . . . . . . .40,000 miles/20,000 miles** . . . . . . . . . . . . . . . . . . . . . . . .(64,000/32,000 km**) Zeon RS3-S . . . . . . . . . . . . . . .20,000 miles/10,000 miles** . . . . . . . . . . . . . . . . . . . . . . . .(32,000/16,000 km**)

Tire Miles/Km Warranted ____________________________________________________________ Tire Miles/Km Warranted _____________________________________________________________

*Mileage Warranty applies to Passenger and Light Truck lines. **Staggered fitments can be defined as different tire sizes on the front and rear axles. Due to the inability to rotate onto different axles, the 20,000/10,000-mile (32,000/16,000 km) warranty applies to the rear tires only.

6 7

MASTERCRAFT TIRESP.O. BOX 550

FINDLAY, OHIO 45839

www.mastercrafttires.com

ELIGIBILITYThis warranty applies to the original purchaser of a replacement Mastercraft passenger or light truck tire and is not transferable. Eligible tires must be purchased new and used on the vehicle which they were originally installed. Proof of purchase is required for all warranty claims. Additionally, they must be the size, load index, and speed rating equivalent or greater than that specified by the vehicle manufacturer. This warranty applies to the 48 contiguous continental United States and District of Columbia. For warranty exclusions see “WHAT ISN’T COVERED”.

STANDARD COVERAGEIf your replacement Mastercraft branded radial tire becomes unserviceable as a result of an eligible adjustable condition during the first 2/32" (1.6mm) of tread wear, it will be replaced with an equivalent new Mastercraft tire, FREE OF CHARGE, including mounting and balancing. When the tread is worn more than 2/32" (1.6mm), a replacement charge will be required in order to obtain a replacement tire. You must present proof of purchase and be the original owner when requesting a replacement for your tire.The replacement charge will be determined by multiplying the dealer's current selling price by the percentage of original tread depth worn from the tire. You must pay for mounting, balancing, and any other additional charges, such as taxes or the acceptance of a higher priced replacement tire.

EXTRA COVERAGE FOR PREMIUM TIRESThe following No-Charge Warranty covers eligible adjustable conditions only, and should not be confused with the prorated Tread Wear Protection covered in the next section. If your replacement Mastercraft Avenger Touring LSR, Mastercraft LSR Grand Touring, Courser HSXTOUR, or Cooper Zeon (all models) radial becomes unserviceable as a result of an eligible adjustable condition during its usable tread life, it will be replaced with an equivalent new Mastercraft or Cooper Zeon tire FREE OF CHARGE, including mounting and balancing. You must present this warranty booklet, proof of purchase, and be the original owner when requesting a replacement for your tire.

45 DAY ROAD TESTThe following 45 Day Road Test Warranty covers eligible adjustable conditions only. If you are not satisfied with your replacement Mastercraft Avenger Touring LSR, Mastercraft LSR Grand Touring, Mastercraft Courser HSXTOUR, Cooper Zeon RS3-S, Zeon RS3-A, Zeon RS3-G1, or Zeon XSTA radial tire for any reason, other than the conditions that are listed in the “What Isn’t Covered” section, you may return them to your original dealer within 45 days of purchase for a FREE OF CHARGE Mastercraft or Cooper Zeon brand replacement only, including mounting and balancing. You must present this warranty booklet, proof of purchase, and be the original owner when requesting a replacement or refund.

TREAD WEAR PROTECTIONThe following Tread Wear Warranty is a prorated warranty (there is no free replacement period) based on mileage received, and is separate from the Standard Coverage & Extra Coverage Warranties just covered. No manufacturer or dealer can guarantee you a certain number of miles from a given tire. Driving habits, driving conditions, tire and vehicle maintenance all play a part in the tread life of a tire and all differ with each purchaser. The following replacement Mastercraft and Cooper Zeon radial tires only are warranted against tread wear out prior to the applicable indicated mileage:

The Tread Wear warranty is available provided that you:1. are the original owner.2. rotate your tires in accordance with prescribed rotation patterns at least every 8,000 miles (13,000

km) and it must be recorded.3. present the tire for adjustment.4. present this warranty booklet when requesting an adjustment and your original purchase receipt,

date of purchase, vehicle type, model, odometer reading and rotation record are properly recorded.

If the tire wears to the tread wear indicators in less than the miles warranted, a pro-rated adjustment will be made according to actual mileage delivered. Your replacement cost will be determined by dividing the actual mileage delivered by the miles warranted and multiplying the result times the current selling price of an equivalent or comparable replacement Mastercraft or Cooper Zeon tire. You must pay for mounting and balancing and any other additional charges, such as taxes or the acceptance of a higher priced replacement tire.

TREAD LIFEWhen the tread becomes worn to 2/32" (1.6mm) anywhere on the tire (shown by tread wear indicators molded into the tread grooves), the tire is worn out. WARNING—for important safety information, you must read the section titled “Tire Service Life” and the Tire Safety Warnings section of this guide. Safety information is also located at www.mastercrafttires.com (and select: "Tire Safety); and, from your dealer.

HOW TO OBTAIN AN ADJUSTMENT Tire adjustments must be presented to your local Mastercraft dealer. You must present this booklet, proof of purchase and be the original owner when requesting a replacement for your tire. See “WHERE TO GO FOR WARRANTY REPLACEMENT”.

WHAT ISN’T COVEREDAdjustments will not be made for:A. Tires that become unserviceable due to:

1. Conditions resulting from road hazards, such as (A) impact damage, (B) cuts, (C) snags, (D) punctures, or (E) vandalism.



B. Ride complaints after the first 2/32" (1.6mm) of tread wear (including the 45-day Road Test).C. Ride complaints on tires branded “Blemish”.D. Use in any commercial service (i.e. tires used for taxi service, delivery, etc.).E. Use in any racing or off road applications.F. Ozone or weather checking on tires over (4) four years from date of manufacture or date of purchase.


G. Tires stored improperly., ORH. Tires that are:

1. Worn unevenly and/or show a difference of 2/32" (1.6mm) between the grooves.2. Installed on any vehicle other than the vehicle on which they were first installed.3. Sold or adjusted outside the 48 contiguous continental United States and District of Columbia.4. Acquired as used (tires purchased used, equipped on a pre-owned vehicle, etc.).5. Altered in any manner (additional siping, buffing, stud pin holes, re-grooving, truing, etc.).6. Worn to 2/32" (1.6mm) or more than 72 months old (based on date of purchase) whichever comes



Tires branded “MALWEAR” or “NON-UNIF” (Non-Uniform), or with any other branding are not covered under the Tread Wear Protection provided herein.NO ROAD HAZARD COVERAGEMany dealers sell or provide their own warranty coverage for road hazards and/or repairs. Mastercraft Tire does not provide this coverage. Check with your dealer to determine if Road Hazard/Repair coverage is available from them.REPLACEMENT WARRANTYIf you receive a replacement tire under the terms of this Warranty, the replacement tire will be covered by the Warranty then currently given by Mastercraft for the replacement tire.WHERE TO GO FOR WARRANTY REPLACEMENTSee your Mastercraft dealer–listed in the yellow pages under Tire Dealers–Retail.In the event you are unable to locate a Mastercraft dealer, you can obtain assistance by contacting the Consumer Relations Department, telephone number 1-800-822-8686. You may also visit our website at www.mastercrafttires.com.CONDITIONS AND EXCLUSIONSAny tire, no matter how well constructed, may fail in service or otherwise become unserviceable due to conditions beyond the control of the manufacturer. Nothing in this Warranty is intended to be a representation by Mastercraft that tire failure cannot occur.TIRE SERVICE LIFEMastercraft recommends that all passenger and light truck tires, including full-size spare tires, that are beyond 10 years from their date of manufacture, be replaced with new tires. Tires that are 10 or more years old should be replaced even if the tires appear to be undamaged and have not reached their tread wear limits. In some cases, a vehicle manufacturer may make a recommendation for tire replacement earlier than 10 years for their products based upon their understanding of the specific vehicle characteristics and application. If so, you should follow those vehicle manufacturer’s specific recommendations for their vehicle.USED TIRESNever purchase used tires! Previous usage may have damaged internal components. This damage may lead to sudden tire failure. MASTERCRAFT DISCLAIMS ANY LIABILITY STEMMING FROM THE USE OF A USED TIRE FOR LOSS OF TIME, OR USE, INCONVENIENCE, OR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES TO THE EXTENT PERMITTED BY LAW. Some states do not allow exclusion of incidental or consequential damages. As a result, this limitation or exclusion may not apply to you.CONSUMER RIGHTSThis Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.OWNER’S OBLIGATIONWhen making a claim, you must return the tire to be replaced to your Mastercraft dealer.Proper vehicle and tire care is necessary to obtain the expected wear from a tire. It is your obligation to properly maintain your tires and the vehicle upon which they are mounted, including: (A) operating your tires at the inflation pressures recommended by the vehicle manufacturer, (B) keeping your tire/wheel assemblies in balance, (C) proper wheel alignment, and (D) rotation. You must check your tire’s inflation pressure at least monthly and before long trips. We recommend that you have your Mastercraft dealer inspect your tires any time you notice irregular of uneven tread wear and rotate them, if necessary. Also, they should be inspected by your dealer any time your vehicle is brought in for service. For additional safety information please visit:www.rma.org www.nhtsa.gov www.safercar.gov www.nsc.org www.rubberassociation.ca www.tc.gc.ca

® REPLACEMENT TIRE LIMITED WARRANTY

REV . 5-16-16

ELIGIBILITYThis warranty applies to the original purchaser of a replacement Starfire passenger or light truck tire and is not transferable. Eligible tires must be purchased new and used on the vehicle which they were originally installed. Proof of purchase is required for all warranty claims. Additionally, they must be the size, load index, and speed rating equivalent or greater than that specified by the vehicle manufacturer. This warranty applies to the 48 contiguous continental United States, District of Columbia and Canada. For warranty exclusions see “WHAT ISN’T COVERED”.

STARFIRE TIRES COVERAGEAll new replacement Starfire RS-C 2.0, SF340, SF510, SF510LT and WR are covered by this warranty.

WHAT IS COVERED AND FOR HOW LONGStarfire warrants to the original purchaser that if a replacement Starfire tire becomes unserviceable due to an eligible adjustable condition during the tread life (defined below), the tire will be replaced with an equivalent new Starfire Tire. A replacement charge (defined below) will be required to obtain a replacement tire.

OTHER THAN FIRST QUALITY TIRESReplacement Starfire passenger car and truck tires branded “BLEMISH” have the same warranty as first quality tires except for ride complaints and the appearance or other conditions which caused the tires to be classified as other than first quality.

TREAD LIFEWhen the tread becomes worn to 2/32" (1.6mm) anywhere on the tire (shown by tread wear indicators molded into the tread grooves), the tire is worn out. No manufacturer or dealer can guarantee you a certain number of miles from a given tire. Driving habits, driving conditions, tire and vehicle maintenance all play a part in the tread life of a tire and all differ with each purchaser. WARNING—for important safety information, you must read the section titled "Tire Service Life" and the Tire Safety Warnings section of this guide. Safety information is also located at www.us.coopertire.com (and select: "Tire Safety); and, from your dealer.

REPLACEMENT CHARGEThe replacement charge will be determined by multiplying dealer’s current selling price by the percentage of original tread depth worn from the tire. You must pay for mounting, balancing, and any other additional charges, such as taxes or the acceptance of a higher priced replacement tire.

HOW TO OBTAIN AN ADJUSTMENT Tire adjustments must be presented to your local Starfire dealer. You must present this booklet, proof of purchase and be the original owner when requesting a replacement for your tire. See “WHERE TO GO FOR WARRANTY REPLACEMENT”.

WHAT ISN’T COVEREDAdjustments will not be made for:A. Tires that become unserviceable due to:

1. Conditions resulting from road hazards, such as (A) impact damage, (B) cuts, (C) snags, or (D) punctures, or (E) vandalism.



B. Ride complaints after the first 2/32" (1.6mm) of tread wear. Tread wear within the first 2/32" (1.6mm) will be credited on a pro-rated basis.

C. Ride complaints on tires branded “Blemish”.D. Use in any commercial service (i.e. tires used for taxi service, delivery, etc.).E. Use in any racing or off road applications.F. Ozone or weather checking on tires over (4) four years from date of manufacture or date of purchase.


G. Tires stored improperly., ORH. Tires that are:

1. Worn unevenly and/or show a difference of 2/32" (1.6mm) between the grooves.2. Installed on any vehicle other than the vehicle on which they were first installed.3. Sold or adjusted outside the 48 contiguous continental United States, District of Columbia and Canada.

4. Acquired as used (tires purchased used, equipped on a pre-owned vehicle, etc.).5. Altered in any manner (additional siping, buffing, stud pin holes, re-grooving, truing, etc.).6. Worn to 2/32" (1.6mm) or more than 72 months old (based on date of purchase) whichever comes



NO ROAD HAZARD COVERAGEMany dealers sell or provide their own warranty coverage for road hazards and/or repairs. Starfire Tire does not provide this coverage. Check with your dealer to determine if Road Hazard/Repair coverage is available from them.

REPLACEMENT WARRANTYIf you receive a replacement tire under the terms of this Warranty, the replacement tire will be covered by the Warranty then currently given by Starfire for the replacement tire.

WHERE TO GO FOR WARRANTY REPLACEMENTSee your Starfire dealer–listed in the yellow pages under Tire Dealers–Retail. In the event you are unable to locate a Starfire dealer, you can obtain assistance by contacting the Consumer Relations Department, telephone number 1-800-822-8686. You may also visit our website at www.us.coopertire.com.

CONDITIONS AND EXCLUSIONSAny tire, no matter how well constructed, may fail in service or otherwise become unserviceable due to conditions beyond the control of the manufacturer. Nothing in this Warranty is intended to be a representation by Starfire that tire failure cannot occur.

TIRE SERVICE LIFEStarfire recommends that all passenger and light truck tires, including full-size spare tires, that are beyond 10 years from their date of manufacture, be replaced with new tires. Tires that are 10 or more years old should be replaced even if the tires appear to be undamaged and have not reached their tread wear limits. In some cases, a vehicle manufacturer may make a recommendation for tire replacement earlier than 10 years for their products based upon their understanding of the specific vehicle characteristics and application. If so, you should follow those vehicle manufacturer's specific recommendations for their vehicle.

USED TIRESNever purchase used tires! Previous usage may have damaged internal components. This damage may lead to sudden tire failure.

STARFIRE DISCLAIMS ANY LIABILITY STEMMING FROM THE USE OF A USED TIRE FOR LOSS OF TIME, OR USE, INCONVENIENCE, OR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES TO THE EXTENT PERMITTED BY LAW.

Some states do not allow exclusion of incidental or consequential damages. As a result, this limitation or exclusion may not apply to you.

CONSUMER RIGHTSThis Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

OWNER’S OBLIGATIONWhen making a claim, you must return the tire to be replaced to your Starfire dealer.

Proper vehicle and tire care is necessary to obtain the expected wear from a tire. It is your obligation to properly maintain your tires and the vehicle upon which they are mounted, including: (A) operating your tires at the inflation pressures recommended by the vehicle manufacturer, (B) keeping your tire/wheel assemblies in balance, (C) proper wheel alignment, and (D) rotation. You must check your tire’s inflation pressure at least monthly and before long trips.

We recommend that you have your Starfire dealer inspect your tires any time you notice irregular or uneven tread wear and rotate them, if necessary. Also, they should be inspected by your dealer any time your vehicle is brought in for service.

For additional safety information please visit:

www.rma.org www.nhtsa.gov www.safercar.gov www.nsc.org www.rubberassociation.ca www.tc.gc.ca

STARFIRE TIREP.O. BOX 550 • FINDLAY, OHIO 45839Visit our website at: www.us.coopertire.com

REPLACEMENT TIRE STANDARD LIMITED WARRANTY®

REV . 10-21-15

Avenger Touring LSR (T rated) . .80,000 miles (130,000 km) LSR Grand Touring (T rated) . . .80,000 miles (130,000 km) SRT Touring (T rated). . . . . . . .65,000 miles (105,000 km) Avenger Touring LSR (V/H rated) . 60,000 miles (96,000 km) Courser HSXTOUR . . . . . . . . . . .60,000 miles (96,000 km) LSR Grand Touring (V/H rated) .60,000 miles (96,000 km) SRT Touring (V/H rated) . . . . . .50,000 miles (80,000 km) Courser HXT . . . . . . . . . . . . . .50,000 miles (80,000 km) Courser HTR . . . . . . . . . . . . . . . 50,000 miles* (80,000 km*) Avenger G/T . . . . . . . . . . . . . .50,000 miles (80,000 km) Courser AXT . . . . . . . . . . . . . . . 50,000 miles* (80,000 km*) Courser A/T2. . . . . . . . . . . . . . . 50,000 miles* (80,000 km*)

LSR Grand Touring (W rated) . .50,000 miles (80,000 km) Courser STR . . . . . . . . . . . . . .40,000 miles (64,000 km) Courser LTR . . . . . . . . . . . . . .40,000 miles (64,000 km) MC-440 . . . . . . . . . . . . . . . . .40,000 miles (64,000 km) A/S IV. . . . . . . . . . . . . . . . . . .40,000 miles (64,000 km) Zeon RS3-G1 . . . . . . . . . . . . . . 50,000 miles/25,000 miles** . . . . . . . . . . . . . . . . . . . . . . .(80,000/40,000 km**) Zeon RS3-A . . . . . . . . . . . . . . . 40,000 miles/20,000 miles** . . . . . . . . . . . . . . . . . . . . . . .(64,000/32,000 km**) Zeon RS3-S . . . . . . . . . . . . . . . 20,000 miles/10,000 miles** . . . . . . . . . . . . . . . . . . . . . . .(32,000/16,000 km**)

Tire Miles/Km Warranted ____________________________________________________________ Tire Miles/Km Warranted ____________________________________________________________

*Mileage Warranty applies to Passenger and Light Truck lines. **Staggered fitments can be defined as different tire sizes on the front and rear axles. Due to the inability to rotate onto different axles, the 20,000/10,000-mile (32,000/16,000 km) warranty applies to the rear tires only.

98

Cooper CS5 Grand TouringCooper CS5 Ultra Touring

Cooper Lifeliner GLSCooper Cobra G/T

Cooper Trendsetter SECooper Discoverer SRXCooper Discoverer HTCooper Discoverer A/T3

Cooper Discoverer CTSCooper CS3 Touring

Cooper Discoverer HT3Cooper Discoverer A/Tw

Cooper Zeons (all models)

Mastercraft LSR Grand TouringMastercraft Avenger Touring LSR

Mastercraft SRT Touring Mastercraft Courser HTR

Mastercraft Courser HSXTOUR

Mastercraft Avenger G/TMastercraft Courser AXTMastercraft Courser A/T2Mastercraft Courser HXT

Mastercraft STRMastercraft LTR

Mastercraft MC-440Mastercraft A/S IV

Cooper Zeons (all models)

®

®

DEALER PROCEDURES – COMPLETING THE WARRANTY BOOKLETAT THE TIME OF SALE, COMPLETE THE LIMITED WARRANTY REGISTRATION & TIRE REGISTRATION BOOKLET FOR ALL COOPER TIRE & RUBBER COMPANY PRODUCED TIRES . BY COMPLETING THIS BOOKLET AND REGISTERING EACH SALE (See “B” below) WARRANTY IS ACTIVATED AND YOU WILL BE IN FULL COMPLIANCE WITH ALL TIRE REGISTRATION REGULATIONS .

A . The Consumer Tire Guide, Limited Warranty & Registration Booklet has been designed to function as a registration tool for both warranty and tire registration . This can be used as the Tire Registration Card as long as all portions (Dealer and Consumer information and Tire Identification Numbers) are completed .

B . Remove the completed “Warranty Registration & Tire Registration Form” (Page 26) from the booklet . You may complete the warranty and tire registration process by going to www .us .coopertire .com or by mailing the form to Cooper Tire & Rubber Company at the address shown on the back of the form .

C . Remove the completed “Dealer Copy” (Page 22) of the registration form . This is your copy for future reference . Should you wholesale tires to other dealers, you may request that completed copies be returned to you .

D . The remainder of the Limited Warranty Registration Booklet should be given to the consumer . E . Impress upon your customer that their Limited Warranty Registration Booklet and original proof of purchase receipt

are important documents . Without this booklet and original proof of purchase receipt, tire adjustments will be made using the “Standard Coverage” of Cooper Tire's Limited Warranty only .

ELIGIBILITYThis warranty applies to the original purchaser of a Roadmaster All-Steel Radial truck tire and is not transferable. Eligible tires must be purchased new and used on the vehicle which they were originally installed. Proof of purchase is required for all warranty claims. Additionally, they must be the size, load index, and speed rating equivalent or greater than that specified by the vehicle manufacturer. This warranty applies to the 48 contiguous continental United States, District of Columbia and Canada. For warranty exclusions see “WHAT ISN’T COVERED”.

WHAT IS COVERED AND FOR HOW LONGRoadmaster warrants to the original purchaser that if a Roadmaster tire becomes unserviceable due to an eligible adjustable condition during the tread life (defined below), the tire will be replaced with an equivalent new Roadmaster tire. A replacement charge (defined below) will be required in order to obtain a replacement tire.

OTHER THAN FIRST QUALITY TRUCK TIRESRoadmaster All-Steel Radial truck tires branded “BLEMISH” (non-uniform) have the same warranty as first quality tires except for ride complaints and the appearance or other conditions which caused the tires to be classified as other than first quality. Tires branded “NON-ADJ” (non-adjustable) are not covered by this Warranty.

TREAD LIFEWhen the tread becomes worn down to 2/32" (1.6 mm) anywhere on the tire (shown by tread wear indicators molded into the tread grooves) the tire is worn out and this warranty ends. Driving habits, driving conditions, tire and vehicle maintenance all play a part in the tread life of a tire and all differ with each purchaser. WARNING - for important safety information, you must read the section titled "Tire Service Life" and the Tire Safety Warnings section of this guide. Safety information is also located at www.roadmastertires.com (and select: "Tire Safety); and, from your dealer.

REPLACEMENT CHARGEThe Replacement Charge will be determined by multiplying the dealer’s current selling price by the percentage of original tread depth worn from the tire. You must pay for mounting, balancing and any other additional charges, such as taxes or the acceptance of a higher priced replacement tire.

CASING ALLOWANCEIn normal highway service and off-road service, if within six (6) years of date of manufacture a Roadmaster All-Steel Radial medium truck tire becomes unserviceable and is not retreadable due to an adjustable condition in the casing, or if it does not provide two (2) retreads of service it is eligible for the applicable casing allowance specified:

Radial truck tires branded “BLEMISH”, “MAL-WEAR”, “NON-UNIF” (non-uniform) or “NON-ADJ” (non-adjustable) are not eligible for a casing allowance.

HOW TO OBTAIN AN ADJUSTMENTTire adjustments must be presented to your local Roadmaster dealer. You must present this booklet, proof of purchase and be the original owner when requesting a replacement for your tire. See “WHERE TO GO FOR WARRANTY REPLACEMENT”.

WHAT IS NOT COVEREDAdjustments will not be made for:A. Tires that become unserviceable due to:

1. Conditions resulting from road hazards, such as (A) impact damage, (B) cuts, (C) snags, or (D) punctures, or (E) vandalism.

2. Conditions such as, but not limited to, uneven, cupping, spotty, feathering tread wear resulting from (A) improper installation, (B) wheel misalignment, (C) tire/wheel assembly imbalance, (D) use of an improper rim, (E) improper mounting or dismounting or (F) misapplication, or (G) use of chains.


B. Ride complaints after the first 2/32" (1.6mm) of tread wear on the original factory tread. Tread wear within the first 2/32" (1.6mm) will be credited on a pro-rated basis for the original Roadmaster factory tread.

C. Ride complaints on tires branded “Blemish”, "Mal-Wear", "Non-Uniform, or "Non-Adjustable".D. Use in any racing applications.

E. Ozone or weather checking on tires over (4) four years from date of manufacture or date of purchase. Proof of purchase is required. Without proof of purchase the manufacture date will be used to determine eligibility.

F. Tires stored improperly., ORG.Tires that are:

1. Worn unevenly and/or show a difference of 2/32" (1.6mm) between the grooves.2. Installed on any vehicle other than the vehicle on which they were first installed.3. Sold or adjusted outside the 48 contiguous continental United States, District of

Columbia and Canada.4. Acquired as used (tires purchased used or retreaded, equipped on a pre-owned

vehicle, etc.).5. Altered in any manner (additional siping, buffing, stud pin holes, re-grooving, truing, etc.).6. Worn to 2/32" (1.6mm) or more than 72 months old (based on original date of

purchase) whichever comes first. Proof of purchase is required. Without proof of purchase the manufacture date will be used to determine eligibility.


NO ROAD HAZARD COVERAGEMany dealers sell or provide their own warranty coverage for road hazards and/or repairs. Roadmaster Tire does not provide this coverage. Check with your dealer to determine if Road Hazard/Repair coverage is available from them.

REPLACEMENT WARRANTYIf you receive a replacement tire under the terms of this Warranty, the replacement tire will be covered by the Warranty then currently given by Roadmaster for the replacement tire.

WHERE TO GO FOR WARRANTY REPLACEMENTSee your Roadmaster dealer. They are listed in the yellow pages under Tire Dealers–Retail. In the event you are unable to locate a Roadmaster dealer, you can obtain assistance by contacting the Consumer Relations Department, telephone number 1-800-822-8686. You may also visit us at www.roadmastertires.com.

CONDITIONS AND EXCLUSIONSAny tire, no matter how well constructed, may fail in service or otherwise become unserviceable due to conditions beyond the control of the manufacturer. Nothing in this Warranty is intended to be a representation by Roadmaster that tire failure cannot occur.

TIRE SERVICE LIFERoadmaster recommends that all passenger, light truck and commercial tires, including full-size spare tires, that are beyond 10 years from their date of manufacture, be replaced with new tires. Tires that are 10 or more years old should be replaced even if the tires appear to be undamaged and have not reached their tread wear limits. In some cases, a vehicle manufacturer may make a recommendation for tire replacement earlier than 10 years for their products based upon their understanding of the specific vehicle characteristics and application. If so, you should follow those vehicle manufacturer's specific recommendations for their vehicle.

CONSUMER RIGHTSThis Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

OWNER’S OBLIGATIONWhen making a claim, you must return the tire to be replaced to your Roadmaster dealer.

Proper vehicle and tire care is necessary to obtain the expected wear from a tire. It is your obligation to properly maintain your tires and the vehicle upon which they are mounted, including: (A) operating your tires at the inflation pressures recommended by the vehicle manufacturer, (B) keeping your tire/wheel assemblies in balance, (C) proper wheel alignment, and (D) rotation. You must check your tire’s inflation pressure at least monthly and before long trips.

We recommend that you have your Roadmaster dealer inspect your tires any time you notice irregular or uneven tread wear and rotate them, if necessary. Also, they should be inspected by your dealer any time your vehicle is brought in for service.

For additional safety information please visit:

www.rma.org www.nhtsa.gov www.safercar.gov www.nsc.org www.rubberassociation.ca www.tc.gc.ca

STANDARD LIMITED WARRANTYREPLACEMENT ALL-STEEL RADIAL TRUCK TIRES

ROADMASTER TIREP.O. BOX 550

FINDLAY, OHIO 45839

Visit our website at: www.us.coopertire.com1-800-854-6288

REV . 5-16-16

Cooper Tire & Rubber Company

Dealer Adjustment ProceduresFor Replacement Cooper, Mastercraft, Starfire & Roadmaster Tires

• Special No-Charge Warranty• Special Mileage Warranty

First Retread = $90.00Second Retread = $60.00___________________________

11R22.511R24.512R22.512R24.5

295/75R22.5

285/75R24.5315/80R22.5 385/65R22.5425/65R22.5

First Retread = $60.00Second Retread = $30.00________________________

First Retread = $30.00Second Retread = $15.00_____________________________

225/70R19.5245/70R19.5265/70R19.5285/70R19.5

255/70R22.5275/70R22.5

10R22.5

215/75R17.5235/75R17.5245/70R17.5

11

TREADWEAR PROTECTION ADJUSTMENTSFor adjustment claims made under this portion of the warranty, follow these steps:

A . Ask customer for their Limited Warranty Registration Booklet and original proof of purchase receipt . B . Check the rotation record in the booklet to determine that it is up to date and that tire rotations were completed at the

specified 8,000 mile intervals . C . Examine the tire to determine that the tire has worn evenly to the treadwear indicators (2/32" tread remaining) .

Tires prematurely worn because of mechanical conditions will not be adjusted . D . Remove one “Validation and Proof of Purchase Tag” from the Limited Warranty Registration Booklet for each tire

to be adjusted . E . Complete the “Validation and Proof of Purchase Tag”

• Enter the tire identification number (serial number) .• Enter the control number and line number .• Enter the purchase date and adjustment date .• Enter current odometer reading in “OFF” space and the mileage figure “ON” from the beginning odometer reading .• Subtract to determine mileage received .

F . Refer to “Mileage Adjustment Calculator” to determine percentage customer pays (mileage received divided by miles warranted) .

G . Multiply current selling price of the tire to be adjusted by percentage of miles delivered . This equals the “Replacement Price” to be paid by the consumer .

H . Complete the Tire Claim Form #08-34, listing the applicable tire by size, name and identification number (serial number) . In the condition code column write “Z1” to indicate a “Mileage Adjustment .” Indicate the percentage of mileage

received in the REPL PRICE column by inserting the actual percentage charged to the customer for replacement . List the remaining tread depth, date and ask the consumer to sign the claim form . Show the customer’s complete address as random verification checks will be performed .

I . Forward the required proof of purchase and completed Warranty Validation and Proof of Purchase Tags according to the adjustment procedures outlined on page 1.

J . Be sure to issue a new warranty for the replacement tire(s) if appropriate .

EXTRA COVERAGE FOR PREMIUM TIRES ADJUSTMENT PROCEDURESThe following No-Charge Warranty covers eligible adjustable conditions only, and should not be confusedwith the Treadwear Protection covered in the next section.If an adjustment claim is made for the replacement Cooper CS5 Grand Touring, CS5 Ultra Touring, Discoverer SRX, Discoverer CTS or replacement Cooper Zeon RS3-A, Zeon RS3-S, Zeon RS3-G1, Zeon XSTA & Zeon LTZ or replacement Mastercraft LSR Grand Touring, Mastercraft Avenger Touring LSR or Courser HSXTOUR with an eligible condition (not mileage adjustment) follow these steps:

A . First, determine that the tire is adjustable due to an eligible adjustable condition . ADJUSTMENTS FOR RIDE, OUT-OF-ROUND, BALANCE, ETC ., ARE EXCLUDED FROM ADJUSTMENT AFTER THE FIRST 2/32" OF TREADWEAR .

B . REPLACEMENT MUST BE MADE WITH ANOTHER COOPER OR MASTERCRAFT TIRE . C . Detach one “Validation and Proof of Purchase Tag” from the Limited Warranty Booklet for each tire to be adjusted . D . Complete the “Validation and Proof of Purchase Tag” as follows:

1 . Enter the tire identification number (serial number) . 2 . Enter the consumer's name . 3 . Enter the control number and line number . 4 . Enter the purchase date and adjustment date . 5 . Enter current odometer reading in “OFF” space and the mileage figure “ON” from the beginning odometer reading . 6 . Subtract to determine mileage received .

E . Complete the Tire Claim form listing the replacement Cooper CS5 Grand Touring, CS5 Ultra Touring, Discoverer SRX, Discoverer CTS or replacement Cooper Zeon RS3-A, Zeon RS3-S, Zeon RS3-G1, Zeon XSTA & Zeon LTZ or replacement Mastercraft LSR Grand Touring, Mastercraft Avenger Touring LSR or Courser HSXTOUR tire by size and identification number . In the “Cond . Code” column, write the condition code, outlined on the back of each Tire Claim form, which most nearly indicates the reason for removal . List the replacement prices as “N/C” for the “No Charge” adjustment .

F . Enter the consumer’s name and complete address on the Tire Claim form as random verification checks will be performed .G . Forward the required proof of purchase and completed Warranty Validation and Proof of Purchase Tags

according to the adjustment procedures outlined on page 1.H . Adjustments will be verified . If we are unable to confirm the adjustment, your account will be charged back

accordingly .Should a consumer apply for a replacement Cooper CS5 Grand Touring, CS5 Ultra Touring, Discoverer SRX, Discoverer CTS or replacement Cooper Zeon RS3-A, Zeon RS3-S, Zeon RS3-G1, Zeon XSTA & Zeon LTZ or replacement Mastercraft LSR Grand Touring, Mastercraft Touring LSR or Courser HSXTOUR “Extra Coverage” warranty adjustment without their warranty registration booklet and original proof of purchase receipt - adjustments can be made using the current Cooper or Mastercraft Limited Warranty Standard Coverage . Providing the tire is adjustable, these adjustments will be pro-rated based upon the tread depth remaining and the dealer’s current selling price .

FREE 45-DAY ROAD TESTIf a 45-Day Road Test claim is made for the replacement Cooper CS5 Grand Touring, CS5 Ultra Touring, Discoverer SRX, Discoverer CTS, or replacement Mastercraft LSR Grand Touring, Mastercraft Avenger Touring LSR, Courser HSXTOUR or replacement Cooper Zeon RS3-A, RS3-S, RS3-G1 or Zeon XSTA follow these steps:

A . Verify that you are the original dealer and that the date of return is within 45 days and tread is not worn more than 2/32" . B . Review the tire(s) . (Tires possessing conditions listed under “WHAT ISN’T COVERED” in the warranty will NOT be adjusted .) C . Detach one “Validation and Proof of Purchase Tag” from the Limited Warranty Booklet for each tire to be adjusted . D . Complete the “Validation and Proof of Purchase Tag” as follows:

1 . Enter the tire identification number (serial number) .2 . Enter the consumer's name .3 . Enter the control number and line number .4 . Enter the purchase date and adjustment date .5 . Enter current odometer reading in “OFF” space and the mileage figure “ON” from the beginning odometer reading .6 . Subtract to determine mileage received .

E . Complete the Tire Claim Form listing the replacement Cooper CS5 Grand Touring, CS5 Ultra Touring, Discoverer SRX, Discoverer CTS or replacement Mastercraft LSR Grand Touring, Mastercraft Avenger Touring LSR, Mastercraft Courser HSXTOUR or replacement Cooper Zeon RS3-A, RS3-S, RS3-G1 or Zeon XSTA tire by size, type, and identification number in the “Cond . Code” column, write “Z2” to indicate a “Road Test” adjustment . List the replacement prices as “N/C” for the adjustment .

F . Enter the consumer’s name and complete address on the Tire Claim Form as random verification checks will be performed (see “H” below) .

G . Forward the required proof of purchase and completed Warranty Validation and Proof of Purchase Tags according to the adjustment procedures outlined on page 1.

H . Adjustments will be verified . If we are unable to confirm the adjustment, your account will be charged back accordingly .

10

“TREADWEAR PROTECTION” ADJUSTMENT CANNOT BE MADE IF THE CUSTOMER DOES NOTPRESENT THEIR LIMITED WARRANTY REGISTRATION BOOKLET AND A COPY OF THE ORIGINAL

PROOF OF PURCHASE RECEIPT WHEN MAKING A CLAIM.

®

® 1-800-822-8686TO FIND YOUR NEAREST DEALER

OR

1-800-854-6288FOR CUSTOMER SERVICE ASSISTANCE®

1312

CS5 Grand Touring (T-rated)

80,000 MileWarranty

MilesDelivered

24,00025,60027,20028,80030,400

32,00033,60035,20036,80038,400

40,00041,60043,20044,80046,400

48,00049,60051,20052,80054,400

56,00057,60059,20060,80062,400

64,00065,60067,20068,80070,400

72,00073,60075,20076,80078,40080,000

LSR GrandTouring

(T-Rated)Avenger

Touring LSR(T-Rated)

80,000 MileWarranty

MilesDelivered

24,00025,60027,20028,80030,400

32,00033,60035,20036,80038,400

40,00041,60043,20044,80046,400

48,00049,60051,20052,80054,400

56,00057,60059,20060,80062,400

64,00065,60067,20068,80070,400

72,00073,60075,20076,80078,40080,000

Discoverer SRX(S/T/H-Rated) Lifeliner GLS

Discoverer CTS CS3 Touring

(T-Rated)65,000 MileWarranty

MilesDelivered

19,50020,80022,10023,40024,700

26,00027,30028,60029,90031,200

32,50033,80035,10036,40037,700

39,00040,30041,60042,90044,200

45,50046,80048,10049,40050,700

52,00053,30054,60055,90057,200

58,50059,80061,10062,40063,70065,000

SRT Touring (T-Rated)

65,000 MileWarranty

MilesDelivered

19,50020,80022,10023,40024,700

26,00027,30028,60029,90031,200

32,50033,80035,10036,40037,700

39,00040,30041,60042,90044,200

45,50046,80048,10049,40050,700

52,00053,30054,60055,90057,200

58,50059,80061,10062,40063,70065,000

Discoverer SRX(V-Rated) CS5 Ultra Touring

(H/V-Rated)60,000 MileWarranty

MilesDelivered

18,00019,20020,40021,60022,800

24,00025,20026,40027,60028,800

30,00031,20032,40033,60034,800

36,00037,20038,40039,60040,800

42,00043,20044,40045,60046,800

48,00049,20050,40051,60052,800

54,00055,20056,40057,60058,80060,000

LSR Grand Touring(H/V-Rated)

AvengerTouring LSR(H/V-Rated)

Courser HSX60,000 MileWarranty

MilesDelivered

18,00019,20020,40021,60022,800

24,00025,20026,40027,60028,800

30,00031,20032,40033,60034,800

36,00037,20038,40039,60040,800

42,00043,20044,40045,60046,800

48,00049,20050,40051,60052,800

54,00055,20056,40057,60058,80060,009

Discoverer A/T3

55,000 MileWarranty

MilesDelivered

16,50017,60018,70019,80020,900

22,00023,10024,20025,30026,400

27,50028,60029,70030,80031,900

33,00034,10035,20036,30037,400

38,50039,60040,70041,80042,900

44,00045,10046,20047,30048,400

49,50050,60051,70052,80053,90055,000

Cooper ZeonRS3-G1

LSR Grand Touring(W-Rated)

SRT Touring (H/V-Rated)

Courser HTRAvenger G/TCourser AXT

Courser Radial AT250,000 MileWarranty

MilesDelivered

15,00016,00017,00018,00019,000

20,00021,00022,00023,00024,000

25,00026,00027,00028,00029,000

30,00031,00032,00033,00034,000

35,00036,00037,00038,00039,000

40,00041,00042,00043,00044,000

45,00046,00047,00048,00049,00050,000

Cooper Zeon RS3-G1 CS5 Ultra Touring

(W-Rated) Discoverer H/TDiscoverer HT3Discoverer A/Tw

CS3 Touring (H/V-Rated) Cobra G/T50,000 MileWarranty

MilesDelivered

15,00016,00017,00018,00019,000

20,00021,00022,00023,00024,000

25,00026,00027,00028,00029,000

30,00031,00032,00033,00034,000

35,00036,00037,00038,00039,000

40,00041,00042,00043,00044,000

45,00046,00047,00048,00049,00050,000

Cooper Zeon RS3-A

Courser LTRCourser STR

MC-440A/S IV

40,000 MileWarranty

MilesDelivered

12,00012,80013,60014,40015,200

16,00016,80017,60018,40019,200

20,00020,80021,60022,40023,200

24,00024,80025,60026,40027,200

28,00028,80029,60030,40031,200

32,00032,80033,60034,40035,200

36,00036,80037,60038,40039,20040,000

Cooper Zeon RS3-A

Trendsetter SE40,000 MileWarranty

MilesDelivered

12,00012,80013,60014,40015,200

16,00016,80017,60018,40019,200

20,00020,80021,60022,40023,200

24,00024,80025,60026,40027,200

28,00028,80029,60030,40031,200

32,00032,80033,60034,40035,200

36,00036,80037,60038,40039,20040,000

Cooper ZeonRS3-S

Cooper ZeonRS3-A

(rears only)20,000 Mile Warranty

MilesDelivered

6,0006,4006,8007,2007,600

8,0008,4008,8009,2009,600

10,00010,40010,80011,20011,600

12,00012,40012,80013,20013,600

14,00014,40014,80015,20015,600

16,00016,40016,80017,20017,600

18,00018,40018,80019,20019,60020,000

Cooper ZeonRS3-G1


MilesDelivered

7,5008,0008,5009,0009,500

10,00010,50011,00011,50012,000

12,50013,00013,50014,00014,500

15,00015,50016,00016,50017,000

17,50018,00018,50019,00019,500

20,00020,50021,00021,50022,000

22,50023,00023,50024,00024,50025,000

Cooper Zeon RS3-S

Cooper Zeon RS3-A


MilesDelivered

6,0006,4006,8007,2007,600

8,0008,4008,8009,2009,600

10,00010,40010,80011,20011,600

12,00012,40012,80013,20013,600

14,00014,40014,80015,20015,600

16,00016,40016,80017,20017,600

18,00018,40018,80019,20019,60020,000

Cooper Zeon RS3-G1


MilesDelivered

7,5008,0008,5009,0009,500

10,00010,50011,00011,50012,000

12,50013,00013,50014,00014,500

15,00015,50016,00016,50017,000

17,50018,00018,50019,00019,500

20,00020,50021,00021,50022,000

22,50023,00023,50024,00024,50025,000

Cooper Zeon RS3-S (rears only)10,000 MileWarranty

MilesDelivered

3,0003,2003,4003,6003,800

4,0004,2004,4004,6004,800

5,0005,2005,4005,6005,800

6,0006,2006,4006,6006,800

7,0007,2007,4007,6007,800

8,0008,2008,4008,6008,800

9,0009,2009,4009,6009,80010,000

Zeon RS3-S (rears only)10,000 MileWarranty

MilesDelivered

3,0003,2003,4003,6003,800

4,0004,2004,4004,6004,800

5,0005,2005,4005,6005,800

6,0006,2006,4006,6006,800

7,0007,2007,4007,6007,800

8,0008,2008,4008,6008,800

9,0009,2009,4009,6009,80010,000

PercentReplacement

Chargeat 2/32nds

of remainingtread

MilesDelivered

30%32%34%36%38%

40%42%44%46%48%

50%52%54%56%58%

60%62%64%66%68%

70%72%74%76%78%

80%82%84%86%88%

90%92%94%96%98%100%

PercentReplacement

Chargeat 2/32nds

of remainingtread

MilesDelivered

30%32%34%36%38%

40%42%44%46%48%

50%52%54%56%58%

60%62%64%66%68%

70%72%74%76%78%

80%82%84%86%88%

90%92%94%96%98%

100%

®

®

TO USE: A . Find correct mileage column B . Find mileage figure nearest to mileage used by customer C . Find replacement charge percentage (far right)

TO USE: A . Find correct mileage column B . Find mileage figure nearest to mileage used by customer C . Find replacement charge percentage (far right)

MASTERCRAFT TIRES MILEAGE ADJUSTMENTCOOPER TIRES MILEAGE ADJUSTMENT

ADJUSTMENT CREDIT ISSUED BY COOPER OR MASTERCRAFT FOR “EXTRA COVERAGE” ON PREMIUM TIRESCooper Tire will issue full credit to you for replacement Cooper CS5 Grand Touring, CS5 Ultra Touring, Discoverer SRX, Discoverer CTS or replacement Cooper Zeon RS3-A, Zeon RS3-S, Zeon RS3-G1, Zeon XSTA & Zeon LTZ or replacement Mastercraft LSR Grand Touring, Mastercraft Avenger Touring LSR or Courser HSXTOUR tire adjustment based upon your current buying price . The replacement tire is to be mounted and balanced at NO COST to the consumer . To compensate you for your handling and mounting/balancing services, Cooper Tire will issue to you an additional $10 .50 for each tire adjusted under this warranty .

IMPORTANT! COOPER CS5 GRAND TOURING, CS5 ULTRA TOURING, DISCOVERER SRX, DISCOVERER CTS AND COOPER ZEON RS3-A, ZEON RS3-S, ZEON RS3-G1, ZEON XSTA & ZEON LTZ or MASTERCRAFT LSR GRAND TOURING, MASTERCRAFT AVENGER TOURING LSR AND COURSER HSXTOUR WILL BE ADJUSTED AS OUTLINED IN THIS BOOKLET WHEN ACCOMPANIED BY A COMPLETED TIRE CLAIM FORM, A COMPLETED “VALIDATION AND PROOF OF PURCHASE TAG” AND A COPY OF THE ORIGINAL PROOF OF PURCHASE RECEIPT . WITHOUT THE COMPLETED “VALIDATION AND PROOF OF PURCHASED TAG” AND ORIGINAL PROOF OF PURCHASE RECEIPT, TIRES WILL BE ADJUSTED USING THE COOPER OR MASTERCRAFT LIMITED WARRANY “STANDARD COVERAGE” .

ADJUSTMENT CREDIT ISSUED BY COOPER OR MASTERCRAFT FOR “TREADWEAR PROTECTION” ADJUSTMENTSOn mileage adjustments only, Cooper or Mastercraft’s handling of adjustment credits will be based upon the percentage of warranted mileage NOT RECEIVED according to the applicable “Treadwear Protection” warranty coverage .

Mileage: All Warranty credits for eligible returns are derived as follows: Determining Mileage Credit Number of miles received to wear out of 2/32 = % of miles received Number of miles warranted Determining Credit 100% - % of miles received = % credit Product X Example: Mileage return with tread measuring 2/32 65000 = 81% of miles 80000 received

100% - 81% = 19% credit

Product X Example: Mileage return with tread measuring 4/32 65000 miles received = 8125 miles per 8 32nds of tread used 1/32

2 remaining 32nds of tread life *8125 = 16,250 miles if run to wear out

65,000 miles received + 16,250 miles for remaining tread life = 81,250 miles expected

81,250 = 102% of tread life 80,000 achieved

No credit issued

Should you have questions concerning this warranty or procedures contact your Territory Manager or the Consumer Relations Department in Findlay, Ohio .

860-M8A-1622 5-16-16

COOPER TIRE & RUBBER COMPANYP.O. BOX 550 • Findlay, OH 45839

Visit our website at: www.us.coopertire.com

®

14

Documents

dealer Adjustment Procedures - eCooper University …ecooperuniversity.xceleratemedia.com/content/document/2016Cooper...on the top of the Tire Claim Form. Withdraw dealer’s file