DEEPA MEHRA SHARMA

Bldg D, Flat no-2, Mantri Aangan,Mundhwa Road, Koregaon park Annex,

Opp Ganga Park,Pune-411036Email ID: deepasharma2114@yahoo.in

Phone: 8390677006

ObjectiveUtilize the acquired knowledge and talent skillfully which could take the organization and as well as

myself to the new heights and satisfy my zest for learning.

Profile SnapshotOwn a professional experience working in renowned MNCs/institutions, providing end to end

recruitment solutions, sourcing, staffing and on boarding the candidates. Screening and short listing candidate by portals and vendors. Also, handled responsibilities like, manpower planning, grievances, motivating, Liaisoning and customer relations. Given support and solutions to client’s queries/complaints, pertaining to hardware, Applications and installing/configuring software. Have an established track record that exhibits self motivation and optimism.

Own a multi-faceted pleasant personality, great inclination towards athletics, drama and dance. Skilled communicator and quick learner coupled with zeal to explore new areas and a good presenter.

I consider myself as a determined person, who is committed to move towards success through hard work, knowledge, determination and mutual co-operation for the benefit of the organization.

Experience & TrainingAplomb (based New Delhi), as HR Recruiter (9 Sept 2014- till date)

Hiring mainly for Maharashtra Region. Working closely with the Director and department heads for planning the activities and hiring

the candidates. Screening filtering and interviewing the candidates. Scheduling time, venue and mode of

interview. Arranging for induction. Do reference and back check Maintaining the records and developing pool of eligible candidates. Managing workforce. Client handling, salary negotiation, Contract recruitment.

Achievements Achieved quarterly targets. Expertise in staffing, recruiting, head hunting, sourcing, vendor management, interviewing.

IBM India, Gurgaon, as Senior Technical Support Executive (01 July 2011- 5 Sept 2014) Provide direct technical support and solutions to the business clients. (B2B, International

Processes)o Conduct troubleshooting as per the issueo Worked on software like Citrix, Remedy. Email clients: Lotus Notes, Outlooko Use Tivoli, Citrix Delivery Console, Net meeting, and Shadowin software- remote in.o Incident management.

Processing web tickets, checking their quality, granting various accesses to clients. Training new hires for process, backup and support. Managing/ making the training schedule and presentation for training. Managing and controlling AHT, ASA. Managing Floor support and even Team. Keeping the strict control on quality measures, and determining the level of client’s satisfaction

Achievements

Promoted as Senior Technical Executive. Excellent CSats, Quality scores. Client’s Quality comments and appreciation emails. Certified as Exceptional performer during Training. Worked as trainer for new hires. Floor backup and support.

Trainings Undertaken Comptia A+ certification Executive Presence Data Security

Underwent two months summer training in ONGC, Tel Bhawan, Derhadun, (June 2010- August 2010) working on the project “Role of Collective Bargaining in ONGC, Dehradun”.

Pestle Weed College, Dehradun, as Liaisoning Executive directly reporting to Principal/ Chairman.(Jan 2008 – Nov 2008) Responsibility included:

Assisting in Recruitment Selection process right from procurement till final Selection and arrange for Induction. Also assist in full and final settlement. Job postings in Newspapers.

Manpower planning, Administrating employee remunerations and yearly increments. Liaisoning with schools, parents, teachers and other officers for the Chairman. Scheduling seminars, guest lectures and pre placement sessions. Handling admissions and disseminating necessary information about the school to parents. Managing events – Health checkups, birthdays, school functions, arrangements for tours (for children) both within India and outside India.

Achievements Appreciation letters from parents. Promoted to Liaisoning Executive.

Reliance Infocomm, Kolhapur, as HR Associate (July 2002 – Feb 2005) Responsibility included:   Worked with hiring manager in developing and executing recruitment plans. Conducted prescreening interviews, and assist in Recruiting and Selecting candidates. Decide on the candidate’s screening questions. Manage the coordination with recruiters and headhunters. Develop a pool of qualified candidate Posting positions to appropriate sources, Internet, newspapers. 

Professional QualificationMBA HR & Marketing (Regular) from Uttarakhand Technical University, Dehradun, in 2011.One Year PG Diploma in Advertising and Public Relations with 1st division from O.N.G.C. Polytechnic, Dehradun in 1999.Certificate courses in DTP, MS Office and Internet.

Educational QualificationGraduated in Home Science in 1998 with 1st division, from Jiwaji University, Gwalior, M.P.Higher Secondary [CBSE Board] in 1995, Allahabad.

Assignments Undertaken “A study on Customer Satisfaction on Mobile Service Providers”, Dissertation undertaken during 4 th

Semester of MBA program. “Role of Collective Bargaining in ONGC, Dehradun”, Summer Training Project during 3 rd Semester of MBA program.“Motivation Techniques in Prevailing Business Scenario”, during 3rd Semester of MBA program.“Issues and Challenges before CEO”, during 2nd Semester of MBA program.

Extra Curricular activitiesParticipated in athletic events and sports, plays, cultural shows and competitions Won Inter-School debate competitions.Won Inter-College Presentation competition.

OthersParticipated in a Seminars on “Global Warming”, “Young Graduates and Intellectuals”.Participated in a workshop on “Emotional Intelligence”.

HobbiesMeeting people, making friends, sketching, listening to music.

AssetHonest, smart working, optimistic, creative, humorous.