Department ofInformation Technology & Information Technology & Communication

Presentation to Public Accounts Committee29th July, 2011

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St t G Vi i • State e-Governance Vision

•Components of e-Governance

•Institutional framework

•Implementation agencies in the Statep g

•Major policy decisions

M j j t•Major projects

•Way forward & Action plan

•Key issues

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Vision

"The Government of Rajasthan would leverageInformation & Communication Technology (ICT)not only as a tool for improving governance andemployment opportunities, but also moreemployment opportunities, but also moresignificantly as a means to enhance the qualityof life & bridging the socio economic divide inof life & bridging the socio‐economic divide inthe state."

Components of e-GovernancePerformance

Tracking

Citizen Improving Citizen Centric Services

Improving Internal

Efficiency

Npillars for

SD

C

SW

AN

CS

C

SD

G

S

RS C S

Institutional Framework

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Institutional Framework- in place as per GoI guidelines

Governing Committee e-Governance Council

(Headed by the CM)

P j t M t

Advisory CommitteeApex Committee

(Headed by CS)

Project Management Committee

SeMT

(Headed by PS, IT&C)

PeMT

(Headed by Adm Secy)

Project Execution Body

DoIT&C

RajCOMP/RKCL

Government Departments

Nodal Officers

RajCOMP/RKCL

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Implementing agencies

Department of Information National

I f ti Information Technology &

Communication

Informatics Centre (NIC)

Rajasthan RajCOMP Info

Services Limited

jKnowledge Corporation

Li i dLimited

M j P li D i i

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Major Policy DecisionsIT & ITES Policy 2007 implemented first mover • IT & ITES Policy 2007 implemented –first mover scheme, exemption in labour law, rebate in electricity duty, FAR, land cost etc.

• Utilization of up to 3% plan funds by all government departments for e-governancedepartments for e-governance.

• All government departments to identify and roll-out e-service delivery of minimum two G2C services.

• IT skills have been made mandatory for recruitment to • IT skills have been made mandatory for recruitment to the post of LDC and stenographers in State government.

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Projects

NeGPProjects

State ProjectsProjects

Core

SDC

Projects

• SUGAM (single window)• SDC• SWAN• CSC• SSDG

• SUGAM (single window)• SUGAM (PG Portal)• LITES• Excise Deptt.• Mines & Geology

MMPs

• e-District

• e-SANCHAR• e-Secretariat• Aarogya online• RPSC• UIDe District

• OthersUID

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NeGP projects

Rajasthan State Data Center (New)Rajasthan State Data Center (New)Project Duration 5 years FMS

I ti  d tInauguration date 15.12.2010

System integrator M/s SPANCO

StatusStatusInaugurated by Hon’ble Chief Minister on 15.12.2010Final Acceptance Test (FAT) has been completedFinal Acceptance Test (FAT) has been completed

Rajasthan State Wide Area Network j(RSWAN)

Project Duration 6 Years  PPP Model (BOOT)Project Duration 6 Years – PPP Model (BOOT)• 1 year for implementation & Go Live• 5 years Operation & Maintenance

System Integrator M/s Bharti Airtel Ltd. (Lead Bidder)M/s Bharti Airtel Services Ltd. (Consortium Partner)M/s Trimax IT Infrastructure & Services Ltd. (Consortium Partner)

Date of Work Order 15.04.20115 4

Go Live April 2012

B fit Cl d     b tt   ti it  

RSWAN

Benefits Closed user group, better connectivity, higher security. Increased reliability, cost savings

e-Mitrae-MitraOperational kiosks 774

Transactions in July’11 1725000

• Service delivery kiosks, mainly for utility bills payment, launched in 2002:

L kMi ki k (f b ) i J i▫ LokMitra kiosks (for urban areas) in Jaipur▫ JanMitra kiosks (for rural areas) in Jhalawar

• Both merged and launched as e Mitra precursor • Both merged and launched as e-Mitra, precursor of CSC, in 2005

• As of date:As of date:▫ more than 750 kiosks working successfully▫ more than 15 lakh transactions per month

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5 p

Common Service Center (CSC)Common Service Center (CSC)

B2C Operational 2257

G2C Operational 1674

T ti i J l ’11 400000Transactions in July’11 400000

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Common Service Center (CSC) tdCommon Service Center (CSC)...contd.

List of ServicesG2C Services B2C Services

o Payment of electricity bills, water bills. o Online RSRTC bus ticketing of RSRTC*o Payment of various dues/fee of

Municipal corporation*

o E-Tickets of Railway & Airlineso Payment of Land Line & Cell

One bills (BSNL)o Money TransferMunicipal corporation

o Payment of various dues/fee of Rajasthan Housing Board*

o Application for revaluation of marks for Board of Secondary Education*

o Money Transfero Bill collection of Airtel,

Reliance, Tata Teleservices, Ideao Financial & insurance services

of ICICI BankBoard of Secondary Educationo Application for Ration Card, Caste

Certificate, Bona fide Residence Certificate, Birth & Death Certificate* A t L d & R R d

of ICICI Banko Online PAN Card Applicationso Online L.P.G.-Gas Bookingo Prepaid Recharges (Vodafone,

Ai t l Id BSNL R li o Access to Land & Revenue Records (ROR)*

o Sale of Stamp Paper, revenue ticket, deed writing*

Airtel, Idea, BSNL, Reliance, TATA etc.)

o DTH Recharges (TATA Sky, Big TV, Dish TV etc.)

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o NREGA Services*These services are proposed / running in selective zone/ in process

MMPsMMPs

Central MMPs

1. Income Tax

State MMPs

1. Agriculture1. Income Tax

2. Central Excise

3. Passports/Visa

4. Immigration

2. Property Registration

3. Land Records - NLRMP

4. Transport

5 Treasuries

Integrated Projects

1. e-Biz

2. EDI

3 India Portal5. MCA 21

6. National ID / UID

7. Pensions

8 e Office

5. Treasuries

6. Commercial Taxes

7. Gram Panchayat

8. Municipalities

3. India Portal

4. CSC

5. NSDG and SSDG

6. e-Courts8. e-Office

9. Banking

10. Insurance

9. Police - CCTNS

10. Employment Exchange

11. e-District

7. e-Procurement

S P l d S S i State Portal and State Service Delivery Gateway (SSDG)y y ( )

Project Duration 3 5 yearsProject Duration 3.5 years

Date of Work Order  18 Dec – 2010

S  I WiSystem Integrator Wipro

Status SRS work under progress

Go Live December 2011

e-District (Ajmer & Jodhpur)Project Duration 3.5 Years

• 6 months for Go Live• 3 years for FMS3 yea s o MS

System Integrator M/s H.P. Limited

G  li   f  Di i   jGo live of e‐District project. January 2012

Services Certificates, employment, l t l  i    electoral services, revenue court, RTI, government dues payment

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Other State MMPs• Commercial Taxes - VAT-IT application has been • Commercial Taxes VAT IT application has been

implemented in the State using state funds.

• Project implemented in all 14 Zonal Head Quarters, 111 j p 4 Q ,Circles, 328 Wards. The project provides facility for:

▫ e-Registration System.

▫ e-Return Filing.

▫ e-Payments (with 5 Nationalized Banks).

▫ e-Refunds▫ e Refunds.

▫ e-Declaration of Inter-State Goods Movement.

▫ e-Communication with Department.

▫ e-CST Forms

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Other State MMPs (Contd...)• Treasuries – Integrated Financial Management System• Treasuries Integrated Financial Management System

▫ being implemented by NIC in all the treasuries, sub-treasuries, HoDs & DDOs of the State treasuries, HoDs & DDOs of the State

▫ turnkey project of approximately Rs. 25 crore for end to end solution to end solution

▫ includes 12 major functions starting from budget preparation to expenditure reporting & AG interfaces preparation to expenditure reporting & AG interfaces.

▫ involves creation of necessary infrastructure and network through out the statenetwork through out the state.

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Other State MMPs (Contd...)• Land Records (NLRMP) - Software developed by Land Records (NLRMP) Software developed by

NIC to provide copies of land records; funds have been received to upgrade the s/w to make it available on real-time basis

• Registration and Stamps – Pilot for anywhere registration done successfully in Jaipur district; Department is in the process of inviting bids for state wide roll outwide roll out

• Road Transport - Project SAARTHI has been implemented across the State by NIC; VAAHAN being implemented across the State by NIC; VAAHAN being implemented

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Other State MMPs (Contd...)• Municipalities – Pilot done in UIT, Bhilwara; State Municipalities Pilot done in UIT, Bhilwara; State

wide roll out being done by LSG Department

• Police - CCTNS (Crime and Criminal Tracking Police CCTNS (Crime and Criminal Tracking Network System) has been commenced by the Department

• Panchayat - Department has sent the detailed project report to Government of India for approval.

• Agriculture – DPR under preparation

• Employment – DPR under preparationEmployment DPR under preparation

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State Initiatives

Arogya OnlineHMIS implemented in SMS Hospital; being replicated in and15 district hospitals

Arogya Online

Also to be replicated in all Medical College and attachedhospitals in phased manner

Jodhpur & AjmerJodhpur & Ajmer

Udaipur, Kota, Bikaner

Benefits to Citizens:Di l f IPD i i i i d’ Display of IPD patients investigation report on ward’s computer.Display of investigation reports of all the patients on internet (at medicaleducation.rajasthan.gov.in) with 1.60 lac hits within 12 monthsmonths.Hospital Central Lab & Blood Bank completely ComputerizedControl over Professional blood donors with use of Bio-Metric Donor Registration along with Bar coding for identification of bagsDonor Registration along with Bar coding for identification of bagsCommon Stationary Concept introducedControl over the costs incurred on investigation-related groups.

e-SANCHARe-SANCHAR

• Project uses mobile telephony innovatively Project uses mobile telephony innovatively integrated with ICT and yet simple in process:▫ e-Speech Application through Network for automated Communication Help And

ResponseResponse

• Automated voice calls generated to rural citizens under various beneficiary programmes:▫ Pensioners (Old-age, Widow & Handicapped)▫ CMRF

• In pursuance of Budget announcement, implemented in all 13 sub-treasuries of Jaipur districts districts

Rajasthan Public Service Commission Rajasthan Public Service Commission (RPSC)

P ti l   St tParticular  StatusApplication software ofphase I

Application software of Phase Ideveloped and implemented.A module for “Online submission ofexamination forms” launched for variousexams. 9 Lac candidates filled online9forms for various exams.

FMS Support for three years.B fi li filli f li i f idBenefits online filling of application forms, avoid

postal delays, online availability of admitcards, increase in revenue of CSC

LITES (J i D )

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LITES (Justice Department)▫ web-based litigation, information, tracking & web based litigation, information, tracking &

evaluation system

▫ used for monitoring progress of cases filed against used for monitoring progress of cases filed against government

▫ Implemented in 201 units under 45 administrative Implemented in 201 units under 45 administrative departments

▫ Accessed by approx. 1100 officers on daily basisAccessed by approx. 1100 officers on daily basis

▫ Approx. 1.4 lakh cases being monitored

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SUGAM (Single Window)SUGAM (Single Window)▫ efficient and transparent delivery through Single-

window of government services at collectorates and tehsil HQs

i l d i ll di i d h il HQ i ▫ implemented in all 33 districts and 247 tehsils HQs in pursuance of CM announcement during Collectors’ Conference in October 2010Conference in October 2010.

▫ services include various certificates like – bonafideresident, caste, birth / death, pension, etc. and , , / , p ,documents like arms licenses, land transfer, mutation]

revenue court notice] etc.▫ Total certificates issued in July 2011 – 2 Lacs 70

Thousand

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SUGAM (Public Grievance Portal)SUGAM (Public Grievance Portal)▫ online submission of public grievances and queries by

citizen

▫ online transfer of grievances and queries to concerned ddepartments

▫ online tracking system for citizen and departmental authoritiesauthorities

▫ registration no. based response to the citizen through webportal / e-mail / voice mailwebportal / e mail / voice mail.

▫ Total cases disposed from January to July 2011: 5876

E i D

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Excise Department• Complete automation including:Complete automation including:

▫ check on stock of excisable goods like liquor, LPH, Bhang etcBhang, etc.,

▫ online generation of permits by District Excise offices for various excisable goods (manual process for various excisable goods (manual process eliminated completely)

▫ online generation of transport permits by all ▫ online generation of transport permits by all manufacturing units across the State and linked with HQ and zonal offices.Q

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Mines & Geology • – a comprehensive all-encompassing web based • a comprehensive, all encompassing web based

application that comprises of modules for

▫ providing on-line Lease Informationproviding on line Lease Information

▫ facility for internet based mapping of leased maps with associated features such as Forests, Settlements, , ,Water Bodies, Railways, and Roads, etc.

▫ Lease Application Processing

▫ Demand and Assessment

▫ Geographical maps; Mineral Maps; prospecting Geographical maps; Mineral Maps; prospecting information

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Way Forward…

Utili ti f f d D i i Strengthen Core Infrastructure

Utilization of funds (3%) allocated in the

budget

Derive maximum benefits from NeGP’s

MMPs

Action planShort Term Medium Term Long TermShort Term

(< 6 Months)

e-SUGAM

Medium Term

(6 Months to 1 Year)

e-District (Pilot)

Long Term

(>1 Year)

RSWAN

Digitally signed certificates

( )

SSDG PDS

RSRTC

e Proc rement

Pensions / Scholarships

C ll Centre

PWD

M nicipalities / RHBe-Procurement

e-Office

Call Centre

UID (AADHAR)

Municipalities / RHB

NLRMP

... etc.

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Issues…

Business / O hi f Business / Government

Process Reengineering

Change Management

Ownership of projects by line

departments

Capacity Building

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