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DHL TEMPERATURE MANAGEMENT SOLUTIONS
DHL Global Forwarding
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Cuéntenos que necesita, que nosotros nos ocupamos del resto!
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DHLSameDay LIFE SCIENCES
•On-Demand Solutions
•Expedited Global
Network (>200 countries and territories)
•24/7/365 Operations | Control
Tower | Intervention management
•Extensive Life Sciences Customers Base
•Thousands of Life Sciences Expedited Shipments
•Dangerous Goods
•Expertise
IATA DGR
Privacy (Medical Courier)
ISO 9001:2015 (IMS)
EU-GDP
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Los siguientes son los factores integrantes del producto estàndard de
cadena fria – DHL Air Thermonet
DHL Air Thermonet – 5 elementos claves del producto
DHL THERMONET y sus 5 elementos esenciales
1 2 3 4 5
Red de estaciones Calidad & Cumplimiento
regulatorio Plataforma informàtica cSOPs Visibilidad &Monitoreo
• Cumplimiento de las
GDP específico de LS
QMS1 (anexo al
manual de calidad de
DGF)
• Programa específico
de gestión de
proveedores de LS
(compañías aéreas,
proveedores de
camiones)
• Proceso de certificación
y auditoría central
Standard DGF AFR Temperature
Management Service –
DHL Air Thermonet
• Estaciones Certificadas para
el manejo de Material
Farmacèutico (Centros de
Competencia): dirección
operativa central y
estandarización de la red
• Todas las estaciones
certificadas con los requisitos
mínimos Personas:
Especialistas en Ciencias de
la Vida certificados, basados
en materiales de capacitación
estándar mundial Procesos de
Manejo Auditado e
instalaciones calificadas
definidas en base a
estándares centrales
• Diseñado específicamente
para la Industria:LifeTrack
• Una única fuente de datos
integrada de cadena de frío
(SOP, RFID, HAWB,
información de seguimiento
y rastreo)
• Una vez que se recopilan
suficientes datos permitirá
una mejora continua
• Especificación de la
temperatura y
requisitos de empaque
• Diseño e
implementación de
SOP específicos (por
linea de transporte)
• Gestión automatizada
de cambios SOP y
gestión de documentos
/ control de versiones
• Planificación de
contingencias
• El equipo de
Monitoreo de DHL
TMS es capaz de
supervisar e
intervenir
proactivamente
todos los envíos
24/7/365
• Apoyados por DHL
Smart Sensor
tambien se puede
mapear
temperatura de
transporte.
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DHL Air Thermonet Global
Network
Cobertura TNX
Estacio-
nes
Actuales (2017)
32 IATA CEIV
117
Bajo
Consideracion 2
BRU
YYZYUL
MIARDU
ORD
CVGLAX
PHL
BOS
SJUMEX
PTY
BOG
CCS
VLNSJO
SAO(VCP/GRU)
RIO
SFO
BUE
DUBORK
SNNMAN
MAD BCN
PAR, LYS, SXB
IND
ROMMIL
BSL, GVA, ZRHVIE
LNZ
AMS
MUC, STRFRA, HAM, LEJ
CPH
MLA
CAI
STO
HEL
IST
TLV
LON
JNB
MEL
SYD
PEK
SHA
TYOSEL
TPEHKG
SIN
AKL
MNLBKK
KUL
MOW (DME/SVO)
BOM
HYD
BLR
DEL
DXB
MVD
NBO
DCA
JKT(CGK)
JFK
ATL OSA NGO
LOS
CAN
SZX
CPT
MSP
PER
IAH
SGN
LIM
DFW
CGN BER BFE/FMO
BUD
BRU
AMD
DHL Air Thermonet – IATA CEIV. Red de estaciones certificadas
SCL
GUA
BOD
UIO
LJU
CMB
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Calidad y Cumplimiento Regulatòrio
Estàndares Globales formalizados, entregas dentro del marco
regulatorio; en una red operativa certificada y auditable
• Sistema de gestión de la calidad compatible con las GXP específico de la Industria Farmacèutica
• Programa específico de gestión de proveedores de Ciencias de Vida.
• Análisis post-envío y acciones correctivas y preventivas
• Gestión de reclamaciones de clientes
• Proceso de certificación y auditoría central
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Estàndares globales formalizados, cumpliendo con el marco
regulatòrio sobre los procesos, auditorias operativas de las estaciones.
Quality Organisation Structure:
Global QualityTraining & Supplier Mgmt Certification &
Audit Regulatory Compliance
Regional QualityProcess & Quality Compliance
Station QualityDHL Air Thermonet Product Manager
EXPORT
IMPORT
WAREHOUSE
QUALITY
CONTROL
DHL AIR
THERMONET
Estructura de Calidad y Cumplimiento Regulatòrio
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Cold Chain Design & Implementation
Un simple programa para el diseño de los SOPs, sus
implementaciones, control documental y control de cambios automatizados
control SOP su diseño y manejos son críticos
• Especificación de la temperatura y
requisitos de empaque.
• Diseño e implementación de SOP
específicos (por linea de transporte)
• Plantillas estándar para múltiples
productos y necesidades de envío
• Gestión automatizada del cambio SOP
• Gestión de documentos y control de
versiones
Proceso de aprobación del sistema antes
del envío Planificación de contingencias
Equipo Central de Apoyo
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LifeTrack: Visibilidad global
• DHL Air Thermonet utiliza ‘LifeTrack’, proporsionando un sistema integrado el
cual tecnica y funcionalmente cumple con los requisitos regulatorios de la
21CFR11 FDA
• LifeTrack - Visibilidad global y acceso a través de la red de estaciones certificadas LS & H
• Las estaciones LS & H certificadas DHL tienen acceso a módulos
• LifeTrack específicos
• Buscador de LifeTrack / Herramienta SOP /
• Seguimiento de envíos LifeTrack contiene los
siguientes datos: Clientes y contactos ,Productos y
embalaje,Tradelanes de envío y SOPs
• Cumplimiento de tránsito de embarque por SOP
incluyendo timestamps e información de temperatura,
• Datos de monitoreo de la temperatura ambiente RFID
• Acceso del cliente a LifeTrack:
Información relevante como sus SOPs
Datos de seguimiento de envíos
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Por què elegir DHL Air Thermonet?
Tecnología móvil de primera clase. Nuestra
aplicación LifeTrack proporciona datos de
envío, alertas sobre cualquier problema en
tránsito, y proporciona soporte instantáneo a
través del acceso 24 horas al día a los
expertos en cadena de frío.
La aplicación LifeTrack está disponible en
las tiendas de aplicaciones de iTunes y
Google Play.
Acceder a la aplicación con el mismo registro de
detalles como el navegador web Detalles del envío
incluyendo ruta, hitos del movimiento e
intervenciones potenciales mostradas al finalizar
los eventos logísticos clave o la detección de
posibles irregularidades. La aplicación informa al
usuario y también proporciona detalles sobre las
medidas tomadas cuando sea necesario
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Visibilidad y Monitoreo
Siguiendo el proceso, 17 eventos incluyendo 4 posibles escaneos de
los RFIDs – Hitos monitoreados por el equipo de Monitoreo
SST scan of
temperature
data (ambient or
near-product)
Warehouse /
Dist Center
ConsigneeShipper DGF Import LSCCDGF Export LSCC Origin Carrier Destination Carrier
1. Departure or
pick up from
shipper
2. Receipt by
export
forwarder
3. Storage at
export
forwarder
4. Delivery to
carrier
5. Carrier
acceptance
7. Departure
from origin
8. Arrival at
transit point
11. Arrival at
destination
12. Storage at
destination
carrier
14. Recovery
by import
forwarder
15. Storage at
import
forwarder
16. Goods out
for delivery
17. POD
13. Import
clearance
9. Storage at
transit point
10. Departure
from transit
point
6. Storage at
origin carrier
Temperature
Data to LifeTrack
for Global
Monitoring & local
CSSV Teams
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Visibilidad y Monitoreo: proceso con los RFIDs
ShipperDGF Export LSCC Origin Carrier Destination Carrier DGF Import LSCC
Warehouse /
Dist Center
Consignee
En total hasta cuatro lecturas de los SmartSensor podràn proveer visibilidad sobre la
cadena de frio en los embarques DHL Air Thermonet
Example of an ambient temperature read for
Envirotainer RKN
Key points for usage of SmartSensors for THERMONET
One SmartSensor RFID per shipment (HAWB)
Ambient temperature monitored as standard
Attach & Start of SST at DGF Export LSCC
Last temperature read at DGF Import LSCC
SST will stay with shipment until POD
LSCCs will be equipped with 3 SST Mobile Reader
LSCCs will hold a small stock of SSTs
Temperature data automatically send to LifeTrack
No temperature visibility for customers before POD
SST Mobile Readers can operate with FSI
WiFi Network or GSM SIM Card needed on-site to
operate SST Mobile Reader
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DHL SmartSensor BluLog NFC
Simplicity in temperature monitoring.
Time Savings:temperature data available withinseconds after upload
Simple to Use: Can be scanned by any NFC capable mobile phone and App.
Plug and Play Solution:no software installation needed, sensorspre-programmed and ready to use
Pharmaceutical requirements:fulfils regulations EU GMP Annex 11,US 21 CFR Part 11 and EU GDP
Individual Tracking:sensors can be linked to individualshipment IDs
Secure Monitoring:highly secure web platform and encrypted data transmission
Proactive Alert Notification:via e-mail or SMS at various events
Web portalSensor Reading devices
Wireless Upload
NFC - Technology
WARE-
HOUSE
OCEAN
AIR
ROAD
Temperature Monitoring with
DHL SmartSensor RFID
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Smart Sensors. Sobres que incluyen el proceso de logistica reversa.
En un esfuerzo por aumentar el número de SmartSensor escaneados en destino, estamos implementando un nuevo
proceso de devolución de sobre para todos los envíos de Thermonet y LifeConEx. A partir de ahora, todos los nuevos
pedidos de sensores se enviarán con sobres preajustados con franqueo pagado. El sobre tendrá instrucciones al dorso en
inglés, español, chino y francés, ordenando al destinatario que coloque el sobre en el buzón al recibirlo. Los sobres irán al
equipo de SmartSensor en Alemania que escaneará y subirá los datos al portal. Todos los sobres tendrán una etiqueta
identificando el sensor # dentro y la fecha de caducidad del sensor.
Data Loggers Technology
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Visibilidad y Monitoreo: LifeTrack / SST Link
By mouse-over the touch point details on a dotted line will be shown in a pop
up window without temperature information
Touch point:
Storage at export forwarder
Temperature: No reading
Location: Miami
Date: 01.07.2012 – 09:12
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Por què elegir DHL Air Thermonet?
Su socio logístico operando una plataforma
única y robusta a través de la red, en la
cual los clientes pueden contar con un
equipo altamente profesional y dedicado
que monitorea diligentemente su envío a
través de cada etapa de su viaje.
Cobertura operacional básica en todas las
regiones, a través de más de 90 principales
ubicaciones de DHL Global Forwarding en
6 continentes
Nuestro equipo central de monitoreo que
opera 24/7/365 para monitoreo proactivo e
intervención
Expertos certificados de Ciencias de la Vida
y de la Salud para intervenir si es necesario
Programa específico de gestión de
proveedores de Life Sciences
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Por què elegir DHL Air Thermonet?
Visibilidad y cumplimiento de la red
Estándares globales, que
proporcionan procesos compatibles con
las GDP y una red auditada.
Buenas pràcticas de instalaciones
compatibles que proporcionan
cobertura a más de 5.000 rutas.
Visibilidad del envío a través de hasta
17 puntos de contacto
Consistencia global a través de DHL Air
Thermonet GDP. Un único programa
para el diseño, implementación y
control automatizado de documentos
Opción de planificación de contingencia
integrada en SOP de clientes,
productos y rutas de transporte
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Why you should choose DHL Air Thermonet
Best in class technology
Our DHL Air Thermonet’s IT system ‘LifeTrack’ is
technically and functionally compliant with
21CFR11
• SmartSensor RFID technology monitors
shipment temperature along the transportation
chain at designated checkpoints
• In-transit ambient temperature monitoring
• Automated SOP change management and
version control
• SOPs serve as the basis for shipment monitoring
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En estos slides, les compartiremos como DHL
utiliza sus herramientas de data analytics para
servir y dar soporte a la Industria de Ciencias de
Vida a fin de mitigar los riesgos en el transporte
aéreo de productos con temperatura controlada
Temperature-sensitive Air Freight – Cómo utilizamos la data para mitigar el riesgo?
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20Delivering Healthcare to the World | DHL TEMPERATURE MANAGEMENT SOLUTIONS | 05FEB18
La escucha activa de nuestros clientes y sus necesidades, es la
principal razón
Hemos recibido requerimientos desde el interés analítico; hasta la
necesidad consultiva para la evaluación de la categorización del riesgo en
la cadena de transporte.…
“How quickly can
you visualize risk
across our key trade
lanes?”
“When do you provide
trade lane risk
assessments, during
the quotation or
implementation
process?”
“Can you provide
trade lane risk
assessments
throughout our
entire network?”
“Can you give
us further risk
consultation
with your
trade lane risk
assessment?”
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Desencadenantes para la búsqueda de Soluciones Analiticas
Requerimientos regulatórios, interés de nuestros clientes; y el creciente
advenimiento del big data, nos motivaron a desarrollar acciones
consistentes.
Triggers
Regulatory Requirements: higher pressure on
customers from regulators
Big Data Opportunities: high amount of operational
data available for analysis
Voice of Customers: inquiries for risk management
solutionsFMEA
LRA
Predictive
Analytics
Analytics Approach
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La disponibilidad de la data va creciendo en forma exponencial; siendo
un gran desafio y una gran oportunidad al mismo tiempo.
Big Data Availability Volume Growth DHL Big Data Survey Results
“…60% of the respondents stated that they are planning to invest in Big Data analytics within the next five years.” 1)
8%
Satisfied
92%
“92% of executives from companies that are applying big data to their businesses said they are
satisfied with the results” 2
Exponential data growth between 2010 and 20201
Big Data Market Players
Company Use of big data
Commercialized the use of existing movement data1)
Weather simulation model used to offer a new
insurance product1)
New predictive models can identify 24% of accounts
expected to close in the next 4 months3)
Structured and unstructured data helps identify
potential fraud3)
New
Pro
duct
Harn
essin
g
Exis
ting D
ata
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Hay una transformación en la categorización del riesgo
Criterion Origin Transit Destination Average
Risk
Factor
Weight
Factor
Temperature
Profile
Assessments
Airport50 50 25 42 10%
Country
Location 1 1 1 1 5%
Customs25 25 25 25 15%
Summer/
Winter 75 75 75 75 5%
Infrastructure
Risk
Station50 50 125 75 5%
Carrier50 50 50 50 10%
Forwarde
r Station 125 50 50 75 20%
Customs25 25 25 25 10%
Packaging
Performance
Validatio
n 1 1 125 42 5%
CAPA1 1 1 1 10%
Temp
Range 25 25 50 33 5%
Average 42 100 %
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LRA – Lane Risk Assessment (factores)
La automatización y la plataforma tecnológica detrás del DHL's trade lane
risk assessment; ofrece mejores capacidades que otras opciones de
mercado
Lane Risk Assessment
Excel-based
assessment of
trade lane risk,
requiring manual
updates
Trade Lane Risk Assessment (LRA)
• Automatic assessment
• Calculated in DHL’s supply chain
intelligence tool, rather than Excel
Differentiating
Factors
Source: DHL Consulting
LRA
Available in Market
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Elementos de riesgo
La matriz de Risk Score va del 1 al 5, y se asigna un valor a cada uno de los elementos claves.
Factores de peso (1, 1.5 or 2) son asignados a cada uno de los elementos clave para permitir evaluar
el impacto en la cadena de transporte y poder contar un “risk priority number” por perfil estacional.
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TRADE LANE RISK ASSESSMENT: SOLUCION EN DETALLE
26
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DHL THERMONET SOP – incluye una matriz por perfil estacional y
línea de transporte
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ConExion es nuestra herramienta analitica exclusive para la Industria.
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Final thought
“Hiding within those mounds of data is knowledge that
could change the life of a patient, or change the world.”
Atul J. Butte Stanford School of Medicine
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Our Experience
+99.9% +9000+18330Successful Delivery
Rate
TradelanesStandard Operating
Procedures
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THANK YOU
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Arlete Gago
Cold Chain Director Latin America
DHL Temperature Management Solutions
Thermonet / LifeConEx
Mobile +54 911 60286114
Carlos M. Della Paulera 265,
Ciudad de Buenos Aires
Argentina
Contact
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SUPPORT SLIDES
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34[insert_title] [insert_location] [insert_date]
Case study # 1: DHL Air Thermonet
DHL Air Thermonet was introduced, providing greater visibility
and control of their Pharma products. Through DHL Air
Thermonet’s LifeTrack software each shipment is now
monitored, which means that corrective actions can be taken if
temperature excursions are reported, and the Q&A team can be
ready to inspect these shipments on their arrival, speeding up the
process of product release to market.
Since using DHL Air Thermonet the tough environmental
conditions of Puerto Rico have been managed with no Corrective
and Preventative Actions being reported. All temperature
controlled lanes won from Belgium and Switzerland to Rest of
the World will now move by DHL Air Thermonet.
• Greater shipment visibility and control through LifeTrack. Near real
time visibility on up to 17 touch points from collection through to
delivery
• Products shipped 15C to 25C are pro-actively managed.
Contingencies defined in SOP’s to manage temperature deviations
• Advanced notification of temperature excursions allow faster
response by Q&A team to inspect product readiness before release
Solution Value to customer
A global Pharmaceutical leader with franchises in Immunology, Infectious Diseases and
Oncology. Manufacturing injectables, raw materials and API’s in Puerto Rico, product is then
shipped within a +15C to 25C temperature range to Brussels for European consumption. With
annual origin & destination ground temperatures ranging from -2C to +31C degrees,
experience of product sitting on the tarmac at origin and extended Q&A inspection on arrival, a
higher level of temperature control management was required
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Case study # 2: DHL Air Thermonet
DHL Air Thermonet was introduced, and provided a GDP
compliant process and audited network for their Pharma
products. In addition DHL Air Thermonet’s LifeTrack software
gave them shipment visibility 24/7/365.
Through the creation of a lane specific SOP, the customer and
DHL could control all aspects of their products transport from
collection through to delivery. With their standards increasing,
DHL Air Thermonet’s Corrective And Preventive Action policy
confirmed our attention to quality and compliance.
With Pharma products from Hungary now shipped by DHL Air
Thermonet the next origins in scope are Poland, Czech, Croatia
and the US
• A fully compliant network that meets EU Regulations
• Products shipped 15C to 25C are pro-actively managed.
Contingencies defined in SOP’s to manage temperature deviations
• Customers achieve greater shipment visibility and control through
LifeTrack. Near real time visibility on up to 17 touch points from
collection through to delivery
Solution Value to customer
One of the world’s top 10 pharmaceutical companies, producing a wide range of generic and
innovative medicines. 90% of their products are moved under passive packaging solutions
(mainly thermal blankets) and in a +15C to 25C temperature range, 10% are shipped using
RKN & RAP active solutions. With the introduction of new European Union GDP Guidelines
their products required higher pharmaceutical standards.
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36[insert_title] [insert_location] [insert_date]
Case study # 3: DHL Air Thermonet
By switching to DGF, the customer obtained the integrity and
regulatory compliance they were looking for. By introducing DHL
Air Thermonet to the organization, we were able to establish
higher visibility via LifeTrack and 24/7/365 proactive monitoring
and intervention based on their product and lane specific SOP.
The client’s needs are fully covered through DHL Air
Thermonet’s established network of Certified Life Sciences
Stations, Certified Life Sciences Specialists,
IT platform, and SmartSensor technology. They now aim to
become the world leader in at least four major medicinal
treatment categories within the next
ten years.
• A standardized service with global reach
• A stringent and auditable compliant process, ensuring product
integrity
• Anywhere, at any time, reporting and visibility to their product within
our cutting-edge technology – LifeTrack
• Greater control of their product handling
Solution Value to customer
One of the world’s leading pharmaceutical companies, producing a range
of vaccines designed to fight disease in important areas of medical need, required visibility on
shipments. Utilizing active containers with a temperature range of +2C to +8C on two key
trade lanes, their current service provider was not delivering the visibility on touch points
critical to the transportation of their products.
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37[insert_title] [insert_location] [insert_date]
Frequently asked questions
What’s the advantage
of DHL Air Thermonet
over other cold-chain
solutions?
Some of the key advantages of DHL Air Thermonet include the GDP compliant
network, market leading cold chain platform LifeTrack, proactive monitoring and
intervention at up to 17 touch points, and integrated SOP management.
Do you cover all the
locations I need to
ship to?
DHL Air Thermonet operates between 2000 point pairs globally, so we’re likely to be in
your locality – but it’s not just about scale. We have invested in creating more than 90
Certified Life Sciences Stations and will be investigating further locations in every
region of the world to route and monitor your shipments for ultimate reliability.
Do you use 3rd
Party Shippers?
As with most global forwarders, we rely on 3rd party suppliers, who must meet our
stringent Life Sciences supplier management requirements.
What happens if
something goes
wrong with the
temperature of my
shipment?
The greatest strength of the DHL Air Thermonet service is in the highly trained
proactive monitoring and intervention team that monitors your shipments around the
world 24/7/365. At the first sign of any deviation from agreed parameters, the team
will contact our nearest on-site cold-chain trained specialists to intervene and quickly
resolve the issue. Additionally, this central team can intervene directly if necessary to
address non-compliance
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Frequently asked questions
How can you ensure
my shipments will be
handled consistently
in different
countries?
The key principle of DHL Air Thermonet is that it is based on one robust and audited
operating process. It is managed by a network of skilled, centrally trained specialists
working to a globally consistent standard and utilizing an exclusive IT platform. By
minimizing local practices, DHL Air Thermonet can deliver an unprecedented level of
synchronicity and security.
Is it expensive to use
DHL Air Thermonet?
DHL Air Thermonet is very cost competitive. Any additional cost of using DHL Air
Thermonet can quickly be offset through the savings achieved
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Meeting GDP Requirements with DHL Air Thermonet
• A network of
facilities managed
and compliant to
DGF’s GDP
standards
• Centrally trained
and certified
personnel at origin
and destination
• One robust and
auditable
operating process
• A single QMS with
DGF GDP guidelines
embedded into the
processes
• Defined program for
managing logistics
partners / suppliers
within the supply chain
• Audit and Certification
processed centrally
steered for global
compliance
• All shipments
monitored against
an agreed SOP
• 24/7/365 global
proactive
monitoring and
intervention centers
• In transit RFID
temperature data
and event tracking
using 17 touch
points door to door
• LifeTrack: One global IT
platform throughout the
network
• A compliant, single
source platform for all
logistics events and
temperature data needs
• Assurance and ease for
root cause and continual
improvement analysis
using customer specific
data
• Customer and product
specific handling and
operational procedures
• Implementation teams
globally, using one
standard
• Automated SOP change
management & version
control
• Contingency planning as
part of SOP program
DHL Air Thermonet
Your Benefits
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DHL Air and Ocean Thermonet
With DHL Air Thermonet & DHL Ocean Thermonet, we offer the best service for
our LS&H customer in Air and Ocean transportation based on 5 key pillars:
NetworkQuality &
Compliance
Cold Chain
Design &
ImplementationIT Platform
Visibility &
Monitoring
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THANK YOU
