Difficult Conversations May 18, 2010. Difficult Conversations May 18, 2010. How might we respond?? Let’s explore some options…. Difficult Conversations May 18, 2010. Come at them with both barrels!. Difficult Conversations May 18, 2010. PANIC!. Difficult Conversations May 18, 2010. - PowerPoint PPT Presentation
Title Date XX, XXXX
Difficult ConversationsMay 18, 20101Difficult ConversationsMay
18, 2010
How might we respond?? Lets explore some options
2Difficult ConversationsMay 18, 2010
Come at them with both barrels!
Difficult ConversationsMay 18, 2010
PANIC!
Difficult ConversationsMay 18, 2010
Vote them off of the island!
Difficult ConversationsMay 18, 2010What is it we fear? A
difficult conversation is only the big deal you make it to be and
you allow it to be. Donna Flag, Surviving Dreaded Conversation
6Difficult ConversationsMay 18, 2010
What makes a conversation difficult?Differing opinionsStakes are
highEmotions are strong
From Crucial Conversations, Tools for Talking When Stakes are
High
Difficult ConversationsMay 18, 2010
Everyone wants to be listened to, understood, and taken
seriously.
Difficult ConversationsMay 18, 2010
Insight #1:
Its the right thing to do
9Difficult ConversationsMay 18, 2010
Insight #2:
Put the bad news up front10Difficult ConversationsMay 18,
2010
Insight #3:Get all of the data on the tablecreate a pool of
shared meaning
11
BUTDifficult ConversationsMay 18, 2010
Insight #4:
Ban the BUT!12Difficult ConversationsMay 18, 2010
SPEAKMy example isThe evidence showsTherefore, I thinkTHINKWhat
do I think?Why do I think that?What is the evidence?
13Difficult ConversationsMay 18, 2010
Insight #5:Ask yourself: why would a reasonable, rational decent
human being act like this?
14Difficult ConversationsMay 18, 2010
To address the issue or notthat is the question!
Dont address and accept the current situationAddress the
situation and create a more positive future
15Difficult ConversationsMay 18, 2010
A vision is not just a picture of what could be; it is an appeal
to our better selves, a call to become something more.Rosabeth Moss
Kanter
16ResourcesMay 18, 2010
Crucial Conversations
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
ResourcesMay 18, 2010
Difficult Conversations
Douglas Stone, Bruce Patton, Sheila Heen, and Roger Fishe
ResourcesMay 18, 2010
How to Win Friends and Influence People
Dale Carnegie
Difficult ConversationsMay 18, 2010
Face the thing that seems overwhelming and you will be surprised
how your fear will melt away.Dale Carnegie
Deb JonesWestern District [email protected]
![Difficult Conversations RB wo videos 2019 1 hr.ppt [Read-Only]€¦ · Difficult Conversations • We think of difficult conversations as rare and momentous, during times of dramatic](https://img.pdfslide.net/doc/110x75/5f33a478483a04088c12a2d5/difficult-conversations-rb-wo-videos-2019-1-hrppt-read-only-difficult-conversations.jpg)
