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©TM Forum | 1
Digital BPM for faster network
infrastructure deployment.
Catalyst Project 2020
Project ID: C20.0.56
Digital Show Case Journey
©TM Forum | 4
Popular Catalyst projects
IoT AI
5G Blockchain
Machine Learning
Big Data
Customer experience
Smart cities
Health care
Personalisation
Analytics
Predictive
billing
Apps
Business challengeThis Catalyst project focussed on
operational office working environment
Classical OPEX Improvement for a business
©TM Forum | 5
network infrastructure deployment
Demand
• Marketing• Sales• Financial
New or upgrade
Radio sites
2G3G4G5G
Network coverage
& capacity
©TM Forum | 10
KPI are bad
Complexity of delivering from Demand to customer fulfilment
What is the problem ?
©TM Forum | 11
What is the problem ?
• Time-to-market delays
• Delays in recognising revenue from consumer end users
• High headcount effort in stc
Marketing and sales
Financial forecasts
OPEX
Impacts
©TM Forum | 12
What is the problem ?
stc overall Infrastructure Implementation time is significantly longer than international operators
Infrastructure Implementation
International operatorsInfrastructure
Implementation
25-35 days to fulfilment
StartDemand
StartDemand
Min: 68 days to fulfilmentMax: 140 days to fulfilment
Infrastructure ImplementationDeployment and Modernisation of Wireless networks ( 2G,3G,4G,5G)
©TM Forum | 13
What is the problem ?
Too many approvals, delays in approvals, duplicated documents and lots of Manual updates
Review and ApprovalsMin: 43+ days
Max: 105+ days
25-35 daysMin: 68 days to fulfilmentMax: 140 days to fulfilment
Start Demand
stc with micro management of partners
25-35 days
Review and Approvals< 3 days
International Operators which embrace “B2B” relationships
Start Demand
©TM Forum | 14
What is the solution ?
B2B Digitalisation
AI
Open APIs
BPMArtificial Intelligence
B2B communication
B2B process
Artificial Intelligence Business Process Management
Application Programming Interface
©TM Forum | 17
Supplier mgmt. ApplicationsTAM
Deployment Applications
Process Applications
Orchestration Applications
©TM Forum | 18
eTOM Process
TAM Applications
Processes
BackendSystems
eTOM and TAM Mapped to deployment Wireless networks
Nominal Network Design
Site Acquisition
Technical Site Survey
Site Design
Detailed Network Design
Data Build
Construction Work
InstallationCommission &
integrationSite Quality
Audit Acceptance
©TM Forum | 19
TMF681
TMF667
Potential TMF Open APIs for use in Catalyst project
Potential TMF Open APIs for use in Catalyst project
API #TMF701 will be extended to cover process Orchestration and the output will be interlinked with Communication API #TMF681
©TM Forum | 20
TMF701
Potential TMF Open APIs for use in Catalyst project
API #TMF701 will be extended to cover process Orchestration
©TM Forum | 21
What is the solution ?
Combining BPMS, AI and Open API for delivering Digital excellence for deployment
AI MachineAuditing
Best in class“B2B”BPM flow
B2B communication
AI
Technical Architecture
BPM
Open APIs
©TM Forum | 22
Leveraging subject matter experts
Engaging STC Key Partners
AI MachineAuditing
Best in class“B2B”BPM flowB2B communication
AI
Technical Architecture
BPMOpen APIs
©TM Forum | 23
Human checking“every document” • Document reviews• Approvals/RejectionsLots of different departments
AI Auditing “Weekly/Monthly”
• Document reviews• Approvals/Rejections
Heavy OPEX Effort Optimised OPEX Effort
Micro management B2B Trust
PAST FUTURE
Penalties to partnerfor incorrect/wrong data/documents
based on AI auditing
System ApprovalsBPMS Rules
• Approvals/Rejections
Optimised OPEX Effort
B2B Trust
FUTURE
System Approvals
©TM Forum | 24
Documentuploads
Data Updates
AS-IS Visual design of architecture
Design Rollout Acceptance
stc Back end SystemsDesign Rollout Acceptance
Deployment System
Approvals Milestone updates
Invoicing
• Communication: Emails• Manual Data Updates in office• Manual reviews• Manual approvals
©TM Forum | 25
Documentuploads
Data Updates
Open APIs
Open APIs
TO-BE Visual design of architecture
Design Rollout Acceptance
Integrated Workflow Engine
stc Back end SystemsBPM based
DASHBOARD(actionable)
Design Rollout Acceptance
Nominal Network Design
Site Acquisition
Technical Site Survey
Site DesignDetailed Network Design
Data Build Construction Work
Installation
Commission &
integration
Site Quality Audit
AcceptanceOrchestration
BPMS Workflow
Deployment System
SystemApprovals
Approvals Milestone updates
Invoicing
AI Enginefor auditing
• AI Random document auditing
• AI Random data auditing
©TM Forum | 26
Microwave DesignCivil Engineering Design databaseCivil DesignAccess
Finance
stc BPMS (Integrated Workflow Engine)
Business Process Management
Rollout tool
tmforum Open APIs
Acceptance
Technical Architecture
NDPdBusiness Process Management
Open APIs
Service Bus
stc Back end Systems
NEW
REST Framework
Message processor
RouterMonitoring reporting Security
repository
Management UI
Business Process
Human Workflow
Business rules
Monitoring Management
Security
repository
Events
Timers
Faults
Private Cloud
iSDPBusiness Process Management
others
API Gateway
AI Enginefor auditing
©TM Forum | 27
AI Artificial Intelligence “Powerful auditing”
• System Approvals and Rejections will be audited against the documentation submitted
• Golden Reference documents will be used to check all incoming documents from partners ( Nokia / Huawei)
AI Engine will leverage a combination of• NLP - Natural Language ( Text )• OCR- -Optical Character Recognition (text)• CV – Computer Vision ( images)• CNN-Convolutional Neural Network (image )
©TM Forum | 28
Why is it unique ?
Lead time
improvement
leveraging
Digitalisation
technology
Leverage
combined
Global Nokia
and Huawei
Experience
1st time any operator uses combination of AI, BPM and Open APIs
For basic classical OPEX
improvement
Leader in
Digitalisation
In Saudi.
©TM Forum | 29
Looking forward to meeting you in
Copenhagen to
learn more details on this Catalyst
and the progress