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Discussion Topic:Safety
Accidents: Prepare, Prevent, Respond, Review
April 25, 2013
2013 T&D Benchmarking
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Objectives
The goal of this focus area is…◼ To get to the real practices, policies and behaviors that make a difference◼ To understand what impacts the statistics◼ To identify the various aspects of corporate culture that drive good safety
performanceWe hope to be able to correlate the information from the discussions to actual safety performance, comparing best performers and “improvers” to the rest of the companies and identify the differences and substantiate the effects of these practices. At a minimum, we hope utilities will be able to glean some new ideas from each other.
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Skimming the Surface
Safety occupies entire groups of people in full time jobs. A thorough discussion of safety will take years…or at least more time than we have. The webinars and questionnaire are designed to skim the surface of the safety issues and perhaps pick up a few key items that could make a difference in safety performance.
We’ll facilitate the continued sharing of information between companies so that when/if you need to dive deeper into a specific topic, you’ll have access to the other SMEs.
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Our Webinar Roles Defined: Community and 1QC
Community◼ Prepare and provide “content” experts involved with Safety…discuss how you will use the
information gathered in this process internally. Possibly set an internal “product” you may want as a result
◼ Experts answer (before-hand) and be prepared to talk about several key “topical” questions about YOUR company’s practices, approaches, measures, etc in the discussion areas mentioned. Participation on the webinar by your content people / engage with other companies in the discussion!
◼ Participation in the Data Review Conference (DRC) and Insights Conference sessions to talk about our findings; some companies may be asked or volunteer to speak and present their company’s efforts/activities/practices
◼ Follow-up as needed with 1QC on questions, issues.
◼ Respond to questions in the 2013 T&D Questionnaire (on this topic, there are several)
First Quartile (1QC)◼ Facilitate/moderate the process and discussion
◼ Prepare questions beforehand for each Webinar
◼ Prepare the output/notes
◼ Organize the DRC and Insights agendas
Detailed Discussion Topic Process
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Primary Purpose• Plan 2012 Program• Determine Focus
Area Topics• Review
QuestionnaireDeliverables• Focus Area Topics to
pursue• Draft Questionnaire
Deliverables• Schedule of
events• Interview
questions• Identify questions
in core questionnaire that provide information
• Plan analysis• Deliverables
expected
Primary Purpose• Flesh out Focus
Area Topics and expectations
Leader’s Conference
Prepare PlanWebinar: Set Plan
Primary Purpose• Focus groups on
Topics• Review analysis so
farActions/Deliverables• Group Focus• Analysis and
synthesis of data• Presentations
Primary Purpose• Share “learning's”Actions/Deliverables• Presentations by stand-out
companies• Analysis/synthesis of data• Focus groups• Action Steps • Using the analysis template
Review Meeting
Insights ConferenceOn-site
Presentations
Primary Purpose• Review Discussion
Plan for alignment with utility expectations
Webinar: Review Plan
Primary Purpose• Review results of
discussions• Prepare for Insights
Conference
Discussion Webinars
Primary Purpose• Run a series of
webinars that brings together subject matter experts on the topic and allows them to share practices and insights
Discussion Webinars
April and May
June August
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Organization of Webinars
◼ Webinar #1: Safety organization and leadership◼ Webinar #2: Preparing for, Preventing, Responding to and Reviewing
Accidents◼ Webinar #3: Preparing for, Preventing, Responding to and Reviewing
Vehicular Accidents◼ Webinar #4: Leading Indicators
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WEBINAR #2: Accidents
Prepare, Prevent, Respond, Review
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Safety Diagram
◼ The diagram to the right was developed to help summarize all the aspects of safety and how they are related.
◼ We’ll be using this model as a way to organize our discussions about safety.
◼ For today’s webinar, we’re going to use the inner circle to discuss how a utility handles accidents: what’s done with regard to preparation, prevention, reaction, and response to accidents
◼ Due to time constraints, we won’t be talking about all of the items within each area.
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Preparation
Preparation is what you do to ensure a safe environment and safe work practices for your employees. We don’t expect to see much difference between how you handle things for different types of accidents, but feel free to comment if there are specific differences. We would like to hear about the following:
◼ Goals & objectives
What goals are set for the company with regard to safety performance measures (RIR, DART, etc.)?
What goals (if any) are set for the company with regard to near-miss or first aid accidents?
Are there goals or objectives that aren’t specifically tied to measures?
◼ Policies/Procedures
Are there any new policies or procedures in place to help achieve the goal?
What policies/procedures have been around a while that have made you successful in achieving goals?
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Prevention
First Aid (Cuts/Sprains/Etc) Near-Miss Recordable
Wellness What wellness programs are in place and what are they specifically targeted to prevent?
Observations How are you using observations (typically field) successfully?
Hazard recognition How are you using hazard recognition successfully?
Motivation and/or Reinforcement
How are you keeping employees motivated to actively pay attention to safety all the time? What reinforcements ensure their continued attention to safety issues?
◼ Prevention includes the specific activities or initiatives you have in place to keep people from getting injured. Some, like many wellness activities, strive for a healthier person who should therefore be less accident or injury prone. Others, like field observations, strive to ensure that work practices and environment are safe.
◼ Today, let’s talk about practices or activities that seem to be making a difference in your company. These might include: Activities employees are willingly embracing Actions that have been proven to prevent injury Something new you’re trying that seems promising
◼ Remember, if there are differences for the 3 accident columns, let us know.◼ There are some leading questions in the table below.
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Response
First Aid (Cuts/Sprains/Etc) Near-Miss Recordable
Reporting • What’s required to be reported?• Who is it to be reported to?
Investigation • What type of accidents receive an investigation?• How thorough is the investigation?• What is done with the results of the investigation?
◼ Response includes all the things that happen once an accident takes place. For this webinar, we’ll talk about just two aspects of response: reporting and investigation.
◼ We do want to focus on any differences in how reporting and/or investigation differ between the three types of accidents.
Note: if the webinar runs long, we may defer slide 11 and 12 and take them up during the DRC
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Review & Revision
First Aid (Cuts/Sprains/Etc) Near-Miss Recordable
Measurement • What are you measuring (that isn’t required by OSHA) in an effort to better understand the effectiveness of your safety efforts and prevent future events?
• What is done with all the measurement information? Who reviews it? How is it communicated?
• Are there any awards/penalties for performance?
Feedback & Change • How are you gathering feedback from employees on unsafe conditions or practices?
• What do you do with the information? How does change happen?
◼ Review and revision is both forward and backward looking. Companies should look back to see what has happened so that they can look forward and make changes to prevent future accidents.
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Next Steps
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Deliverables
Deliverables Expected
Following each webinar:
◼ Notes from our webinar discussions following each webinar
At DRC and Insights Conferences:
◼ Listing or presentation of key insights / practices or “learning” gleaned from webinars
◼ Presentations of practices / initiatives from companies
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Schedule of Webinar Events
Date Webinar Topic
April 18 Safety Organization and Leadership
April 25 Prepare for; Prevent; Respond to; Review: Personal Accidents
May 2 Prepare for; Prevent; Respond to; Review: Vehicular Accidents
May 9 Leading Indicators: which ones are used and how
DRC: June Summary of results from webinars;
Discussion on assaults on field crews and workplace violence
Insights: August Presentations with practice examples
How this relates to an overall picture of Safety Culture
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Webinar #3: Vehicular Accidents
◼ Because we see differences in utility’s safety performance for non-vehicular accidents vs vehicular accidents we want to discuss vehicular accidents in their own context.
◼ Based upon Leader feedback, we’ll focus on the following… Employee engagement in prevention Hazard recognition and mitigation Safe driving initiatives Road distractions (texting, etc.) Driver-cam usage Driving simulations Dealing with road rage Use of root cause analysis
Thank you For Your Participation And We Look Forward to Our next Webinar
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California
400 Continental Blvd. Suite 600El Segundo, CA 90245(310) 426-2790
Maryland
3 Bethesda Metro Center Suite 700Bethesda, MD 20814(301) 961-1505
Contact Information
Gene [email protected]
Debi McLain [email protected]
Corporate offices
