Diversity & Inclusion –becoming an inclusive

organisation

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

Supporting Multicultural Communities For Over 40 YearsD I V E R S I T Y | I N C LU S I O N | R E S P E C T

About MCCI

MCCI is a non-profit organisation that

supports people and communities from

multicultural backgrounds

National

State

Regional

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

Diversity & Inclusion Silos

Gender

ATSI

LGBTI

CALD

Disability

Generations

+ many others

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

Universal dimensionssocial/psychological physical/biological

needs…

Culturaldimensionsage, gender, ethnicity, sexual orientation, socio-economic status…

Individual dimensions

personality, personal experiences/preferences,

health status …

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

Source: Centre for Cultural Diversity in Ageing

Diversity & Inclusion

ME

Sexual orientation

Ethnic heritage

Age

Gender

Mental/physical

characteristics

geography

income

religion / spirituality

language / communication

family status

education

employment

migration / refugeeexperience

traditions / practices

Primary dimensions• core elements of identity• key impact on early

socialization• sustained impact through

every stage of life

Secondary dimensions• more mutable

• less visible to others around us• more variable in the degree of

influence they exert on our individual lives

Adapted from: Marilyn Loden, Implementing Diversity 1996

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

Source: Centre for Cultural Diversity in Ageing

Cultural identify

24.4MILLION

POPULATION

120 COUNTRIES &

300 LANGUAGES

33% BORN OVERSEAS(49% ONE PARENT BORN

OVERSEAS)

TOP 5 COUNTRIES OF

BIRTHUK, NEW ZEALAND,

CHINA, INDIA & PHILIPPINES

NSWPOPULATION 7.69 MILLION

(31.6%)

OVERSEAS BORN

RESIDENTS IN NSW 2.6

MILLION

TOP 5 LANGUAGES MANDARIN

ARABICCANTONESE

VIETNAMESEITALIAN

150 INDIGENOUS LANGUAGES

Aboriginal & Torres Strait

Islander Population

649,173

Multicultural Australia

Source: ABS 2011 & 2016 Census data

Countries of Birth

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

NSW at a Glance

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

Five Generations in the Workforce

EOWA

Diversity Framework

Source: www.mccrindle.com.au

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

•OUR COMMUNITIES ARE CHANGING

•OUR POPULATION IS CHANGING

•OUR APPROACH NEEDS CHANGING

Diversity & Inclusion Journey

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

12Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

WorkforceChallenges faced by clients

What keeps community sector leaders awake at night?

Government Relations

Funding

Demographic changes

Source: www.ourcommunity.com.au

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

Diversity & Inclusion?

“Diversity means everyone is invited

to the party”

“Inclusion means everyone feels

comfortable enough to dance”

SendGrid CEO Sameer Dholakia

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

Barriers to Inclusion?• Poor communication

• Institutional ie. outdated policies and practices

• Assumptions due to Ignorance

• Attitudes and lack of desire to change

A sustainable competitive advantage is something that your business or organisation does that is:

• Better than that of your competitors

• Valuable to your customers

• Rare in your industry

• Difficult to acquire or imitate

Diversity & Inclusion = Sustainable Competitive Advantage?

15Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

Diversity metrics vs. Inclusion metrics

Diversity metrics measure balance of people in the workplace

Inclusion metrics measure if the employee experience is equal

Straight White Men

Older Women

Asian Men

Aboriginal Men &

Women

European Women

LGBTQ+

15%

11%

15%

1% Aboriginal & Torres

Straight Is

Sub-continent

Multicultural other

Europeans

Men

Women

47%

53%

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

Diversity InclusionBetter Results

Diversity & Inclusion

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

Diversity & Inclusion?

Diversity & Inclusion drives

the RIGHT culture

The RIGHT culture drives

Diversity & Inclusion

Diversity & Inclusion: Workforce and Customer Building Blocks

AVOIDINGIssue not

even recognised

COMPLIANTCompliance driven only

PROGRAMMATICAdhoc

needs only

0

1

2

Source: www..WGEA.gov.au

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

Diversity & Inclusion: Workforce and Customer Building Blocks

STRATEGICStrategy & action

plans implemented

INTEGRATEDInternalised in

systems & processes

SUSTAINABLEBusiness and Cultural norm

3

4

5

Source: www..WGEA.gov.au

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

Creating a great place to work –the MYTHS?

E.R. Murrow, American Broadcaster

Pay the highest salaries

Provide best and most benefits/perks

Must be highly profitable first before becoming a great place to work

HR creates the corporate culture

D I V E R S I T Y | I N C L U S I O N | R E S P E C T

S u p p o r t i n g M u l t i c u l t u r a l C o m m u n i t i e s F o r O v e r 4 0 Y e a r s

Source: www.greatplacetowork.com.au

Creating a great place to work

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

Creating a great place to work

Source: www.greatplacetowork.com.au

Manager view

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

Supporting Multicultural Communities For Over 40 Years

D I V E R S I T Y | I N C LU S I O N | R E S P E C T

A Great Workplace is where everyone feels like they belong

Diversity is a seat at the table,Inclusion is a voice,

Belonging is that voice being heard

Thank you…

Cecilia Milani

PICAC NSW & ACT

Manager

cecilia@picacnswact.org.au

Thank you…

mailto:cecilia@picacnswact.org.au