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Document #07-12GRXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)
Customer
Supplier
Customer authorizes Enrollment (11.3.2.1)
Supplier sendsEnrollment Request to
RA(11.3.2.2)
RAreceives Enrollment
Request from Supplier(11.3.2.3)
RAsends Enrollment
Rejection to Supplier (11.3.2.13) (11.3.2.14)(11.3.2.15) (11.3.2.16)
No
Supplier receivesEnrollment Rejection
(11.3.2.13 & 11.3.2.14)
Yes
Valid ESI ID confirmed(11.3.2.3)
No
Yes
Enrollment Request contains the
required elements (11.3.2.4)
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RAsends Enrollment
Requestto Distribution Company
(11.3.2.5)
RAsends Drop Request to
current Supplier (11.3.2.11)
Distribution CompanyReceives Enrollment Request from RA for
Evaluation (11.3.2.5)
Distribution Companysends Enrollment
Confirmation to RA
(11.3.2.7) (11.3.2.8)
RA receivesEnrollment
Confirmation and forwards to New
Supplier (11.3.2.7) (11.3.2.9)
(11.3.2.10)
New Supplier receivesEnrollment
Confirmation
(11.3.2.9)
Registration Agent
Distribution Company
Valid Enrollment Request
(11.3.2.5)(11.3.2.6) Yes
No
RAreceives Enrollment
Rejection from Distribution Company(11.3.2.15)(11.3.2.16)
Current Supplier Receives Drop Request
(11.3.2.11)
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Document #07-12G
Customer
Registration Agent
Supplier
Customer receivesenrollment
confirmation letter (11.3.2.17)
RAsends enrollment
confirmation letterto Customer(10.3.2.17)
RA required to send notification letter to
Customer(10.3.2.17)
No notification letter sent
No
Yes
Customer wants to Rescind enrollment (11.3.2.18)
No furtheraction required
No
Customer Rescission
Period Expired(11.3.2.18)
No furtheraction required
No
Yes
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2Yes
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RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)
3
Document #07-12G
Customer
Registration Agent
Distribution Company
Customer notifies RA to rescind enrollment and continue with current
Supplier(11.3.2.18)
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RACancels Pending
Enrollment (11.3.2.19) (11.3.2.24)
RAsends Cancel Enrollment Request
to pending Supplier, Distribution Company, and current Supplier
(11.3.2.20) (11.3.2.21) (11.3.2.24) (11.3.2.25)
Supplier
Current Supplier receives Cancel Enrollment Request
(11.3.2.20) (11.3.2.21)(11.3.2.24) (11.3.2.25)
Pending Supplier receives Cancel Enrollment Request
(11.3.2.20) (11.3.2.21) (11.3.2.24) (11.3.2.25)
Distribution Company receives Cancel Enrollment
Request (11.3.2.20) (11.3.2.21) (11.3.2.24) (11.3.2.25)
Customer notifies pending Supplier to rescind
enrollment and continue with current supplier
(11.3.2.22)
Customer contacts RA
to rescindYes
NoCustomer
contacts pending Supplier to
rescind (11.3.2.22) Yes
No
No furtheraction required
Pending Supplier sends Cancel Enrollment Request
to RA(11.3.2.22) (11.3.2.23)
Distribution CompanyCancels Pending
Enrollment (11.3.2.27)
Distribution CompanySends Cancel
Enrollment Response to RA (11.3.2.27)
(11.3.2.28)
RA receives Cancel Enrollment Response
(11.3.2.27) (11.3.2.28)
RA forwards Cancel Enrollment Response to pending Supplier
(11.3.2.26)
Pending Supplier receives Cancel
Enrollment Response (11.3.2.26)
RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)
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Document #07-12GRXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In)
Customer
Supplier
Customer authorizes Enrollment (11.3.3.1)
Supplier sendsEnrollment Request to
RA(11.3.3.2)
RAreceives Enrollment
Request from Supplier(11.3.3.3)
RAsends Enrollment
Rejection to Supplier (11.3.3.6) (11.3.3.7)
(11.3.3.14) (11.3.3.14)
No
Supplier receivesEnrollment Rejection
from RA(11.3.3.6) (11.3.3.7)
Yes
Valid ESI ID confirmed(11.3.3.3)
No
Yes
Enrollment Request contains the
required elements (11.3.3.4)
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RAforwards Enrollment
Requestto Distribution Company
(11.3.3.5)
RAsends Drop Request to
current Supplier (11.3.3.15) (11.3.3.16)
RA receivesEnrollment
Confirmation and forwards to pending
Supplier (11.3.3.9) (11.3.3.10)
Pending Supplier receives Enrollment
Confirmation from RA
(11.3.3.11) (11.3.3.12)
Registration Agent
Distribution Company
RAreceives Enrollment
Rejection from Distribution Company(11.3.3.13)(11.3.3.14)
Current Supplier receives Drop Request(11.3.3.15) (11.3.3.16)
Distribution Companyreceives Enrollment Request from RA
(11.3.3.8)
Distribution Companyprocesses Enrollment
Request and sends Enrollment
Confirmation to RA(11.3.3.9) (11.3.3.10)
YesAccount identity confirmed (11.3.3.8)
No
Distribution CompanySends Enrollment Rejection to RA
Does a current supplier exist?
Yes
No further action
No
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Document #07-12G
Customer
Registration Agent
Distribution Company 4
RACancels Pending
Enrollment (11.3.3.21)
RAsends Cancel Enrollment
Requestto Distribution Company (11.3.3.21) (11.3.3.22)
Supplier
Distribution Company receives Cancel Enrollment
Request (11.3.3.21) (11.3.3.22)
Customer notifies pending Supplier to cancel
enrollment and continue existing service
(11.3.3.19)
Pending Supplier sends Cancel Enrollment Request
to RA(11.3.3.20)
Distribution CompanyCancels Pending
Enrollment (11.3.3.23)
Distribution CompanySends Cancel
Enrollment Response to RA (11.3.3.23)
(11.3.3.24)
RA receives Cancel Enrollment Response
(11.3.3.23) (11.3.3.24)
RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Move-In)
Customer wants to cancel Move-
in (11.3.3.19)
No furtheraction required
No
Yes
