Document #9D.1 - Library Performance Report - FY2015 3rd Quarter.pdf

8/20/2019 Document #9D.1 - Library Performance Report - FY2015 3rd Quarter.pdf

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Rosedale

West End

Petworth

Deanwood

Palisades

Northeast

Southeast

Southwest

Woodridge

Anacostia

Georgetown

Takoma Park

Chevy Chase

Lamond-Riggs

Capitol View

Northwest One

Mount Pleasant

Cleveland Park

Parklands-Turner

Tenley-Friendship

Francis A. Gregory

Watha T. Daniel/Shaw

Dorothy I. Height/Benning

WIlliam O. Lockridge/Bellevue

Martin Luther King, Jr. Memorial

Juanita E. Thornton/Shepherd Park

Library Servicesquarterly Performance report

FY2015 Q3

Document #9D.1 – Library Performance Report – FY2015 3Rd Quarter, July 22, 2


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Quarterly Library Services Performance Report

FY2015 – 3rd Quarter

Key Performance Indicators – FY14 Q3 - FY15 Q3

Key Performance Indicators Q3 FY14 Q3 FY15% Change

Q3 FY14/

Q3 FY15

FY15 YTD

FY15Projection

% of FY1Goal

Annual Circulation 992,029 1,024,423 3.27% 2,920,774 4,180,200 69.8

Digital Library

(Subset of Annual Circulation) 188,402 251,269 33.37% 729,605 782,503 93.2

Circulation of children’s materials

(Subset of Annual Circulation) 369,890 356,779 -3.54% 962,415 1,547,191 62.2

Number of Card Holders 380,142 283,407 N/A 283,407 316,161 N

Library Website User Visits* 433,014 385,625 -10.94% 997,131 1,750,000 56.9

Database Searches 229,249 239,239 4.36% 728,429 811,699 89.7

On-line homework help

Tutor.com sessions) 788 1,078 36.80% 4,246 4,816 88.1

Library Sponsored Programs** 3,525 3,895 10.50% 11,121 N/A N

Program Attendance 75,400 87,038 15.44% 233,187 272,489 85.5

Storytime Attendance

(Subset of Program Attendance) 46,853 54,442 16.20% 138,896 159,819 86.9

Community sponsored meetings 6,851 7,823 14.19% 21,291 25,600 83.1

Attendance at community sponsored

meetings 76,851 109,227 42.13% 295,378 317,286 93.1

Children's Computer Use (Sessions) 24,827 28,239 13.74% 79,722 108,479 73.4

Teen & Adult Computer Use (Sessions) 241,016 252,525 4.78% 761,862 972,359 78.3

Notes:

At the beginning of each fiscal year, all DC government agencies are asked to develop a performance plan. The performance plan describes nenitiatives that improve the quality of agency services and highlights metrics, called Key Performance Indicators (KPI), that meaningfully gauge

agency progress against goals. Agency progress throughout the fiscal year can be monitored by the public by using DC.gov/trackdc.

*Hits to the catalog page are not included due to data not collected when catalog was upgraded. Visits directly to pages like Overdrive, Freega

Zinio are also not included. Additionally, users are accessing the library more through social media.

** Library Sponsored programs is not a KPI, as outlined in the annual performance plan.

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Visitor (Traffic) Counts

Locations Q1 FY15 Q2 FY15 Q3 FY15 Q4 FY15 YTD Total

MLK JR. MEMORIAL LIBRARY 162,550 176,685 167,433 506,668

ANACOSTIA 44,447 49,755 51,751 145,953

William O. Lockridge/BELLEVUE 25,649 24,184 26,919 76,752

Dorothy I. Height/BENNING 49,329 55,073 51,684 156,086

CAPITOL VIEW 23,813 23,579 30,065 77,457

CHEVY CHASE 27,751 33,578 35,516 96,845

CLEVELAND PARK 59,067 67,521 54,808 181,396 DEANWOOD 24,299 24,253 25,194 73,746

FRANCIS A. GREGORY 27,424 28,307 32,698 88,429

GEORGETOWN 32,579 21,793 30,158 84,530

LAMOND-RIGGS 24,125 26,651 27,124 77,900

MT. PLEASANT 59,251 60,118 54,513 173,882

NORTHEAST 29,922 27,773 31,414 89,109

NORTHWEST ONE 22,599 22,645 23,280 68,524

PALISADES 24,610 26,092 25,622 76,324

PARKLANDS-TURNER 35,512 34,067 35,776 105,355

PETWORTH 38,890 41,622 42,968 123,480 ROSEDALE 22,763 20,915 26,847 70,525

Watha T. Daniel/SHAW 50,880 53,426 57,741 162,047

Juanita E. Thornton/SHEPHERD PARK 21,784 22,650 23,834 68,268

SOUTHEAST 36,363 38,093 39,551 114,007

SOUTHWEST 25,231 28,749 27,092 81,072

TAKOMA PARK 21,473 20,497 21,887 63,857

TENLEY-FRIENDSHIP 54,800 57,388 56,775 168,963

WEST END 22,078 23,498 18,585 64,161

WOODRIDGE 17,469 18,388 21,872 57,729

NEIGHBORHOOD LIBRARIES TOTAL 822,108 850,615 873,674 2,546,397

DCPL TOTAL 984,658 1,027,300 1,041,107 3,053,065

Notes:

DC Public Library has implemented thermal people counters in every location. Thermal imaging technology senses infrared

radiation to track traffic travelling underneath the sensor and monitors multiple people entering and exiting at the same time.

Data transmission is communicated wirelessly over the network, which allows tracking and analysis of the data. Devices are

mounted at public entry and exit locations.

* In January 2014, installation of thermal people counters began across the DC Public Library system. All counters were installed

by July 2014. One full year of statistics will be captured by July 2015.

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Circulation Statistics



ANACOSTIA 9,579 9,147 10,448 29,174



CAPITOL VIEW 7,499 8,244 8,039 23,782

CHEVY CHASE 30,504 40,946 39,724 111,174

CLEVELAND PARK 44,426 52,332 54,500 151,258

DEANWOOD 6,230 5,409 4,877 16,516


GEORGETOWN 36,148 28,263 38,376 102,787

LAMOND-RIGGS 11,711 12,519 12,481 36,711

MT. PLEASANT 48,902 57,018 56,904 162,824

NORTHEAST 32,440 34,486 31,009 97,935

NORTHWEST ONE 4,860 5,334 5,290 15,484

PALISADES 22,022 25,703 24,665 72,390


PETWORTH 27,594 29,897 34,789 92,280

ROSEDALE 9,362 9,543 9,377 28,282

Watha T. Daniel/SHAW 27,026 27,997 27,208 82,231 Juanita E. Thornton/SHEPHERD PARK 13,324 15,998 16,316 45,638

SOUTHEAST 24,743 29,044 29,342 83,129

SOUTHWEST 16,504 16,894 16,934 50,332

TAKOMA PARK 17,217 19,901 18,306 55,424


WEST END 11,578 13,779 12,330 37,687

WOODRIDGE 10,157 11,516 12,060 33,733

NEIGHBORHOOD LIBRARIES TOTAL 504,807 553,547 558,631 1,616,985 DIGITAL LIBRARY 243,553 234,783 251,269 729,605

DCPL TOTAL 909,930 986,421 1,024,423 2,920,774

Q1 Q2 Q3 Q4 Total

FY14 860,350 997,758 992,029 2,850,137

FY15 909,930 986,421 1,024,423 2,920,774

% Chg from Prior Year 5.76% -1.14% 3.27% 2.48%

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Digital Library

Variance Q3 FY14 Q3 FY15 Variance % YTD FY14 YTD FY15% Chg fr

Prior Ye

Database Searches

In-House & Remote) 229,249 239,239 4.36% 553,432 728,429 31.6

E-Books Downloaded 71,726 88,981 24.06% 200,513 261,083 30.2

Digital Media

Audio-Music-Video-Magazines) 116,676 162,288 39.09% 288,552 468,522 62.3

Public Computer Use 265,843 280,764 5.61% 772,029 841,584 9.0

Computer Classes 806 521 -35.36% 2,373 1,614 -31.9

Library Web Page "hits" * 433,014 385,625 -10.94% 1,344,764 997,131 -25.8

Social Media Use Followers (YTD) 15,528 20,323 N/A 43,505 57,214

Notes:

Quarterly Statistics Year to Date Statistics

* Visits directly to pages like Overdrive, Freegal or Zinio are also not included. Additionally, users are accessing the library more through socmedia.

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Customer Access to Wifi



ANACOSTIA 4,048 4,060 4,579 12,687



CAPITOL VIEW 1,898 2,161 2,252 6,311

CHEVY CHASE 1,403 1,638 1,874 4,915 CLEVELAND PARK 1,856 1,925 2,079 5,860

DEANWOOD 1,200 1,112 1,339 3,651


GEORGETOWN 4,304 3,027 3,989 11,320

LAMOND-RIGGS 1,673 1,653 1,769 5,095

MT. PLEASANT 5,706 5,471 4,875 16,052

NORTHEAST 1,984 2,170 2,649 6,803

NORTHWEST ONE 1,490 1,455 1,900 4,845

PALISADES 1,126 1,313 1,343 3,782


PETWORTH 6,110 5,586 5,359 17,055

ROSEDALE 1,106 1,168 1,501 3,775



SOUTHEAST 2,500 2,725 2,833 8,058

SOUTHWEST 1,335 1,449 1,684 4,468

TAKOMA PARK 854 932 1,197 2,983


WEST END 753 767 507 2,027

WOODRIDGE 3,273 2,873 813 6,959

NEIGHBORHOOD LIBRARIES TOTAL 63,044 63,022 64,112 190,178

DCPL TOTAL 84,388 83,871 87,306 0 255,565

Notes:

*DCPL IT obtained access to WiFi information at these locations beginning FY14 Q4. One full year of statistics will be captured by

uly of 2015.

Users are increasingly accessing DCPL's WiFI network for a fast, reliable way to connect to the Internet. Many devices such as

smartphones and tablets support auto-authentication, making it an automatic and convenient for library customers to connect to

he network. DCPL obtained management of WiFi statistics for all DCPL locations in Q4 FY14 from OCTO. In FY15, the Library will

establish baseline statistics for future WiFi comparison.

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Public Computer Use (# of Sessions)

Locations Q1 FY15 Q2 FY15 Q3 FY15 Q4 FY15 YTD

Total


ANACOSTIA 17,677 15,602 15,093 48,372



CAPITOL VIEW 7,150 6,023 6,919 20,092

CHEVY CHASE 5,658 5,865 5,162 16,685

CLEVELAND PARK 5,150 4,830 4,263 14,243

DEANWOOD 6,242 5,952 6,345 18,539


GEORGETOWN 8,594 4,838 5,536 18,968

LAMOND-RIGGS 5,183 4,651 5,247 15,081

MT. PLEASANT 17,107 15,418 15,470 47,995

NORTHEAST 8,948 8,848 8,123 25,919

NORTHWEST ONE 6,273 6,288 7,628 20,189

PALISADES 3,627 3,635 2,971 10,233


PETWORTH 17,571 18,280 16,082 51,933

ROSEDALE 6,391 6,608 7,053 20,052



SOUTHEAST 4,379 4,727 6,985 16,091

SOUTHWEST 5,933 5,682 6,257 17,872

TAKOMA PARK 4,773 4,482 5,214 14,469


WEST END 2,636 3,009 2,822 8,467

WOODRIDGE 10,855 10,706 9,805 31,366

NEIGHBORHOOD LIBRARIES TOTAL 226,301 221,237 225,933 673,471

DCPL TOTAL 285,146 275,674 280,764 841,584

Q1 Q2 Q3 Q4 Total

FY14 253,923 252,263 265,843 772,029

FY15 285,146 275,674 280,764 841,584

% Chg from Prior Year 12.30% 9.28% 5.61% 9.01%

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Documents

Document #9D.1 - Library Performance Report - FY2015 3rd Quarter.pdf