Dr Adriaan Mels - Vitens-Evides International Mr Toon van Kessel - Vitens-Evides International

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Performance Enhancement of Water and Sanitation Utilities in Kenya through Benchmarking and Collective Learning. Dr Adriaan Mels - Vitens-Evides International Mr Toon van Kessel - Vitens-Evides International Mr Peter Dane, Association of Dutch Water Companies. The Hague. - PowerPoint PPT Presentation

Text of Dr Adriaan Mels - Vitens-Evides International Mr Toon van Kessel - Vitens-Evides International

  • Performance Enhancement of Water and Sanitation Utilities in Kenya through Benchmarking and Collective LearningDr Adriaan Mels - Vitens-Evides International Mr Toon van Kessel - Vitens-Evides InternationalMr Peter Dane, Association of Dutch Water Companies

  • Project:Partnership for Performance enhancement of Water and Sanitation Utilities in Kenya through Benchmarking and Collective Learning Partners:Water Services Providers Association (WASPA)Association of Dutch Water Companies (VEWIN) Vitens-Evides International (VEI)9 Water Services Providers (WSPs)Kenyan Water Institute (KEWI) SNVWASREBBudget: 1.19 millionPeriod:1 November 2011 31 October 2015Financers:EU Water Facility, VEI, SNV, GIZAim:To improve the technical and financial performance of Water Services Providers (WSPs) in Kenya by introducing benchmarking and collective learning amongst peer WSPs and strengthen their capacity to implement the necessary performance improvements.

  • Vitens Evides International (VEI) International subsidary of two largest Dutch water companies50% of Netherlands population

    EvidesVitensTurnover 274 million 475 millionConsumers2.3 million5.4 millionStaff5501,500

  • Water Operators PartnershipsSince 2005 we are active to support water companies in developing countries in improving operations and financial management

    Cooperation through Water Operators Partnerships: long term partnerships between water companies aiming at capacity development in a peer to peer approach

  • Peer to peer approach in capacity developmentExperienced staff supports colleagues of partners in:

    Finance, Planning & ControlInvestment planning, procurement, commisioning (and fund raising)Operations (production, distribution)Water source protectionCustomer managementSanitation

  • = project references since 2000= current projects

  • What type of results do we achieve?NRW for cities in Mozambique in the period 2004 until 2010.

    Grafiek1

    6025

    4525

    4530

    6050

    % UFW

    UFW (2004 -2008) (%)

    5 western cities

    KPIs 5 Western Cities Mozambique

    ChimoioGondolaManicaMoatizeTete

    KPIUnitDec.Dec.Dec.Dec.Dec.Dec.Dec.Dec.Dec.Dec.

    2006200820062008200620082006200820062008

    Coverage%

  • OutlineDutch Association of Water Companies (VEWIN)

    Benchmarking in the Dutch Water Sector

    Partnership for Performance enhancement of Water and Sanitation Utilities in Kenya through Benchmarking and Collective Learning

  • Peter DaneMSc in civil engineering25 year in the water industry (utilities)at present manager international benchmarkingat Vewin, Association of Dutch Water Companiesprogramme manager of the European Benchmarking Co-operationmember of IWAs SG BPA management committee

  • Vewin - Association of Dutch Water Companies

    established 1952 212 water utility members

    today 10 (public) utility members

    runs one of the first national benchmarking programmes of Europe

    coordinating partner of the European Benchmarking Co-operation (international benchmarking programme)

  • Development of water supply

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    2010

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    Number of Dutch water companies

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    18531

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    2010

    2011Inclusief TWM, Doorn, WRK en WBB

    Blad1

    Aantal waterbedrijven NL

    Number of Dutch water companies

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  • Public limited liability company

  • Community governanceDividend

  • Public limited liability company

  • 28 May 2010 *What is benchmarking?

    IWAs Task Group on Benchmarking:

    benchmarking is a tool for performance improvement through systematic search and adaptation of leading practices

    Benchmarking consist of two essential steps:performance assessment and performance improvement

    Results of benchmarking are made tangible via Performance Improvement Plans

  • National benchmarking schemevoluntary programme since 1997initiated by national discussions on privatisation and liberalisation of public servicesobjectivesimproving efficiency by learningtransparency as of 2011: mandatory national benchmarking programme

  • Results of national benchmarking schemeefficiency improvement 1997-2009 of 27%

  • European Benchmarking Co-operation (EBC)initiative of national water associations and several utilities of Denmark, Finland, Netherlands, Norway, Sweden (2005) Mission:to facilitate water utilities in the continuous process of improving performance and transparency by:offering a simple, web based, international benchmarking programme for water servicesproviding a platform for exchanging best practices on management and operations

  • What can Vewin / EBC contribute?Peer to peer support to WASPA and utility members:benchmarking knowledge and experience: how to benchmarkaccess to peer utility network: learning from best practices

  • The project

    Objective

    To improve the technical and financial performance of WSPs in Kenya by introducing benchmarking and strengthen their capacity to implement the necessary performance improvements

  • Selected KPIs, results and targets for Kenyas water services sector in 2008 / 2009 (source: IMPACT 3)

    Key performance indicatorPerformance 2008/2009Target (source: National Water Services Strategy 2007-2010)Water coverage urban areas45%> 80%Sanitation coverage urban areas50%> 72.5%Non Revenue Water (NRW)49%< 30% by 2015Hours of supply16 hMetering ratio81%> 95%Revenue collection efficiency83%Staff per thousand connections7Coverage of O&M costs97%Recommended value > 150% to achieve full cost recovery

  • The project(3 demo projects)

  • The project partnersSNVWASREB(3 demo projects)WASPA9 WSPs

  • Participating WSPs in first stageSelected by WASPA executive commitee in close consultation with members

    SiboIsioloKerichoNyeriMurangaaThikaOloolaiserMalindi

    Include more WSPs in the course of the project

  • Activities

    1.1Training in benchmarking and collective learning (WASPA, WSPs)1.2Joint deve