Compliance Team – Health Records Kestrel House

Hellesdon Hospital Drayton High Road

Norwich Norfolk

NR6 5BE

Tel: 01603 421687 Fax: 01603 421411

FOI REQUEST NUMBER 127 2017

Request: Would it be possible to request a copy of the organisation chart for Norfolk and Suffolk NHS Foundation Trust? I’m particularly interested in the areas of Senior Management, Information, Performance, Data, Analytics and IT.

Response:

Please find attached current organisation charts for our Contract Performance and Information Team and ICT Department. Also attached is a document setting out our services and corporate departments.

Below are links to our website which provide details relating to our Senior Management and Services.

http://www.nsft.nhs.uk/About-us/Pages/Meet-our-Directors.aspx

http://www.nsft.nhs.uk/Our-services/Pages/Service-Search-Results.aspx

The Trust provides a complaints procedure to deal with complaints about the Trust's handling of requests for information. If you feel you need to make a complaint, in the first instance, you should contact a Non-Executive Director via the Chair of the Trust. If you feel you have exhausted our internal complaints procedure, you also have the right and may feel you wish to write to the Information Commissioner who can be contacted on telephone number 01625 545740 or at www.ico.gov.uk.

ICT Structure Chart

Dave HugginsHead of ICT

Sheila HaydockSystems and Change

Manager

Health Records Supervisor

Health Records Clerks x 4

Business Change Specialists x 12

Lorenzo Product Specialist

Systems Administrators x 3

Systems Support Manager

Systems Administrators x 3

System Support Officers x 33

Dave KennettC0mmunications

Lead

Helen BleeClinical Safety Officer

Richard GreenInformation

Governance Manager

Deputy Information Governance Manager

Information Governance Assistance1

Information Security Officer

Crissy WebberProgramme Manager

Senior Project Manager

Project Managers x 4

Project Support Officer

Dave JonesInfrastructure

Manager

Infrastructure Team Leader

Information Technitians x 8

Infrastructure Architect

Communications Technicians x 3

Simon WebbService Delivery

Manager

Service Desk Team Leader

Service Desk Analysts x 4

Service Desk Team Leader

Service Desk Analyst

Registration Authority Agent

Apprentice

Field Support Team Leader

Field Support Technicians x 11

Asset and Configuration Administrator

Programme Office Manager

Senior Administrator Administrator

3

Contents

About our Trust 5

How we deliver local services 6

Our service locations 7

Adult Acute Services

Inpatients Glaven / Thurne / Waveney / Churchill / Gt Yarmouth Acute / Poppy / Avocet / Southgate / Northgate

8

Psychiatric Intensive Care Units (PICU) Rollesby / Lark

9

Crisis Resolution Home Treatment (CRHT) 9

Home Treatment 10

Community Services

Adult Community 11

Integrated Delivery Teams (IDTs) 12

Access and Assessment 13

Learning Disability and Neurodevelopmental Services

Learning Disability 14

Autism Diagnosis 14

Attention Deficit Hyperactivity Disorder (ADHD) 15

Specialist Services

Eating Disorders 16

Wellbeing (IAPT) 17

Mental Health Acute Liaison 17

Veteran’s Response Partnership 18

4

Secure Services

Medium Secure Acle / Catton / Drayton / Thorpe

19

Low Secure Yare / Whitlingham / Foxhall House

19

Community 19

Liaison and Diversion 10

Children, Families and Young People’s Services

Child and Adolescent Mental Health (CAMH) 21

Early Intervention in Psychosis 22

Intensive Support 23

Compass Outreach / Compass Schools 23

Parent Infant Mental Health Attachment Project (PIMH AP) 23

Older People’s Services

Dementia Intensive Support Team (DIST) 24

Dementia and Complexity in Later Life (DCLL) 25

Acute Inpatient Beach / Sandringham / Abbeygate / Willows

26

Continuing Care Foxglove / Fernwood / Reed / Rose

26

Drug and Alcohol Services

Norfolk Recovery Partnership (NRP) 27

Rehabilitation Services 27

Corporate Services

28

5

About our Trust

Norfolk and Suffolk NHS Foundation Trust provides inpatient and community-based mental health

services in both Norfolk and Suffolk.

It is also commissioned to provide in some of its localities, substance misuse and learning disability

services, along with other specialist services including forensic secure mental health and wellbeing.

The Trust believes in recovery and wellbeing, and understands the importance of good physical health,

maintaining relationships and achieving a balance between treatments and continuing an active life.

· Formed in January 2012 following the merger of Norfolk and Waveney NHS Foundation Trust and Suffolk Mental Health Partnership NHS Trust

· NSFT is the 7th largest mental health trust in the UK, covering 3,500 square miles across Norfolk and Suffolk, including Great Yarmouth and Waveney – equivalent to 7% of the country’s landmass

· The Trust provides more than 70 services, in more than 20 locations, and at over 40 sites, as well as in community settings including GP practices, places of education and people’s places of residence such as care homes, places for looked after children, and people’s own homes

· Services are offered to more than 55,000 service users per annum, from a population of around 1.6 million people spanning Norfolk and Suffolk

· Services include support for a wide range of low level and highly complex mental health and neurodevelopmental conditions, from anxiety and depression, to ADHD and autism, schizophrenia, eating disorders, personality disorders and dementia

· The Trust’s Childrens, Families and Young People’s services provide care for over 10,000 young people

· NSFT employs just under 4,000 (3,968) members of staff

· It has c400 inpatient beds across Norfolk and Suffolk

· NSFT has an annual turnover of £202 million

6

How we deliver local services

Our operating model provides a framework for the management, governance and delivery of all our services.

While the naming of the teams is different in Suffolk they follow the same basic structure. The locality

structure is co-terminus with our CCGs (and local authorities) but we are now starting to fully focus on clinical

pathways as well. Our recent work on our Clinical Strategy has followed and developed this pathways

approach, meaning that we are moving towards a matrix structure.

In line with our strategic goal of being ‘one Trust’ we are looking for opportunities to move to single

management structures. An example of this is the current move to create a single management structure

overarching our Wellbeing services, commissioned independently in both Norfolk and Waveney and in

Suffolk, offering a single structure across the two counties.

Our localities consist of:

· West Norfolk

· Central Norfolk (Norwich, South and North)

· Great Yarmouth and Waveney

· West Suffolk

· East Suffolk

· Suffolk wide

We also have a further definition of clustered services called Specialist Services. This incorporates Norfolk

Recovery Partnership (substance misuse); Secure Services (Norfolk and Suffolk); and Wellbeing (IAPT -

Norfolk and Suffolk).

Within our clinical services, working as a team to manage services locally, this operational model is led in each locality by a:

· Locality Manager – ensuring resources available and well-managed

· Modern Matron – monitoring and promoting quality standards

· Lead Clinician(s) – setting the clinical direction

· Supported by corporate services – including HR business partners, management accountants,

governance team, PMO, estates, etc

This team works together to ensure the delivery of:

· Strategy

· Quality care

· Staff engagement

· Financial balance

· Stakeholder management

· Contract requirements

Our operational model – incorporating corporate support and specialist services - has six objectives:

· Simplify and standardise structures

· Specify responsibilities so lines of accountability are easily visible

· Align governance and support structures to provide effective support to front-line services

· Strengthen how Trust objectives are cascaded to align everyone’s efforts

· Strengthen how issues are escalated for additional support or intervention

· Support devolved / earned autonomy by providing a risk-responsive assurance system that encourages innovation and safeguards against quality failure

7

Our service locations

Attleborough

Bickley Day Hospital - NR17 2QE

Bury Saint Edmunds Blomfield House - IP33 1HE Child Development Centre - IP33 3ND Child Health Centre - IP33 3ND Wedgwood House - IP33 2QZ 50 Barons Road - IP33 2JW Hospital Road Site - IP33 3NR (Bury South IDT)

Carlton Colville Carlton Court - NR33 8AG

Dereham Springwell - NR19 1DL

Eye Hartismere Hospital - IP23 7BH

Felixstowe Grove Medical Centre - IP11 9JL

Gorleston St. Catherine’s - NR31 7QB

Great Yarmouth Northgate Hospital - NR30 1BU (NRP)

Haverhill Haverhill Health Clinic - CB9 8HF

Ipswich The Hollies - IP3 8LS Cedar House – IP3 8LS Mariner House - IP1 2GA (Ipswich IDT) Woodlands Unit - IP4 5PD Walker Close - IP3 8LY (Coastal IDT) Chilton House - IP3 8LT Foxhall House - IP3 8LT Endeavour House - IP1 2BX

Kesgrave Grange Lodge - IP5 1JF

King’s Lynn Chatterton House - PE30 5PD Thurlow House – PE30 5PD Fermoy Unit - PE30 4ET Chapel Street - PE30 1EG (NRP)

Lothingland Airey Close - NR32 3AX Allington Smith Close - NR32 3AX

Lowestoft Victoria House - NR32 1PL Meridian House - NR32 1PL Tennyson Centre - NR32 1PT Kirkley Cliff - NR33 ODF

Newmarket Sage Centre - CB8 7JG (Bury North IDT)

North Walsham St Nicholas Court - NR28 9BY (NRP) The Atrium - NR28 9HZ

Norwich Hellesdon Hospital - NR6 5BE The Julian Hospital - NR2 3TD Mary Chapman House - NR2 4HN Norvic Clinic - NR7 0HT 80 St Stephen's Road - NR1 3RE The Bure Centre - NR2 2PA (NRP) Cathedral Close - NR1 4DY

Stowmarket Haymills House - IP14 1RF (Central IDT)

Sudbury St Leonards Hospital - CO10 2RQ

Thetford Thetford Healthy Living Centre - IP24 1JD Thetford Business Centre - IP24 1BT (NRP)

Wickham Market Riverview - IP13 0TA

Wymondham Gateway House - NR18 0WF

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Adult Acute Services These services provide a range of intensive support, admissions and psychiatric intensive care.

Inpatients NSFT provides several acute wards across the two counties taking adult admissions. We provide high standards of treatment and care for patients requiring a safe and therapeutic setting to promote recovery. All operate 24 hours a day, seven days a week.

Glaven Ward Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE CTL: Conor Lynch Tel: 01603 421630

Thurne Ward Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE CTL: Emma Mertens Tel: 01603 421185

Waveney Ward Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE CTL: Zoe Charles Tel: 01603 421650

Churchill Ward Fermoy Unit, Queen Elizabeth Hospital, Gayton Road, King’s Lynn PE30 4ET CTL: Angela Bantoft Tel: 01553 736333 or 01553 736380

Great Yarmouth Acute Acute Services Centre, Northgate Hospital, Northgate St, Gt Yarmouth NR30 1BU CTL: Karen Newberry Tel: 01493 337698 Crisis line: 01493 337858

Poppy and Avocet Wards Woodlands Unit, Ipswich Hospital, Ipswich IP4 5PD CTL: Poppy Ward - Lucy Wall Tel: 01473 891760 CTL: Avocet Ward - Matthew Jackson Tel: 01473 891740

Southgate Ward Wedgwood House, West Suffolk Hospital, Hardwick Lane, Bury St Edmunds IP33 2QZ CTL: Tracey Holland Tel: 01284 719774

Northgate Ward Wedgwood House, West Suffolk Hospital, Hardwick Lane, Bury St Edmunds IP33 2QZ CTL: John Bingham Tel: 01284 719784

9

Psychiatric Intensive Care Units (PICU) These wards provide an age inclusive service for people who have acute mental health issues, offering assessment and treatment for those detained under the Mental Health Act and those whose risks are such that they cannot be managed safely on an open acute ward. Both operate 24 hours a day, seven days a week.

Rollesby Ward Justin Gardner House, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE CTL: Charlotte Loades Tel: 01603 421934

Lark Ward Woodlands Unit, Ipswich Hospital, Ipswich IP4 5PD CTL: Alex Williams Tel: 01473 891720

Crisis Resolution Home Treatment (CRHT) The service provides intensive support for people during a mental health crisis, delivering prompt and effective home treatment, including medication, and brief psychological interventions in order to prevent hospital admissions and give support to carers. It also acts as a gatekeeper to other mental health services such as acute inpatient care, referring people to other services if longer term follow up is indicated. All operate 24 hours a day, seven days a week.

Central Norfolk CRHT Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE CTL: Homayoun Sepehrara / Warren Stanton Tel: 01603 421636

King’s Lynn CRHT Fermoy Unit, Queen Elizabeth Hospital, Gayton Road, King’s Lynn PE30 4ET CTL: Catherine Knight Tel: 01553 609933

Gt Yarmouth CRHT Acute Services, Northgate Hospital, Northgate St, Gt Yarmouth NR30 1BU CTL: Laura Woodcock Tel: 01493 337858

10

Home Treatment The home treatment teams provide an alternative to admission for adults experiencing acute mental health problems. With both the use of psychiatric medication, and an emphasis on the benefits of exercise and healthy eating, patients are offered a creative, forward thinking approach to achieving good mental health. Support is also given to those discharged from inpatient wards as required.

East Suffolk Home Treatment Team Woodlands Unit, Ipswich Hospital, Heath Road, Ipswich IP4 5PD CTL: Andy Barton Tel: 01473 891810 or 01473 891700 out of hours Operates: 8am to 10pm, seven days a week

West Suffolk Home Treatment Team Wedgwood House, West Suffolk Hospital, Hardwick Lane, Bury St Edmunds IP33 2QZ CTL: Dawn Abbs Tel: 01284 719700 Operates: 8.15am to 9.30pm, seven days a week

11

Adult Community

NSFT provides a wide range of community focused mental health services for adults across Norfolk and Suffolk, where care can be offered within a person’s home or in a community based facility. Our services focus on providing effective interventions using the best evidence available and reducing reliance on inpatient services.

These services are for adults over 25 with moderate to severe mental health needs who require support in the community. The teams provide assessment, treatment and support and follow the principles of recovery and social inclusion, and work closely with voluntary and statutory partner agencies. They also provide carer assessments and community care assessments.

West Norfolk Adult Community Mental Health Service Chatterton House, Goodwins Road, King’s Lynn PE30 5PD CTL: Liam Ashby Tel: 01553 609933 or 0300 790 0371 Operates: Monday to Friday, 9am to 5pm

Central Norfolk Adult Community Mental Health Service Peddars Centre, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE CTL: Ross Mason / Dan Shimmin Tel: 0300 790 0371 Operates: Monday to Friday, 9am to 5pm

Central Norfolk (South) Adult Community Mental Health Service Gateway House, Wymondham NR18 0WF CTL: Tracey Liddell Tel: 01953 611075 Operates: Monday to Friday, 9am to 5pm

Great Yarmouth Adult Community Mental Health Service Northgate Hospital, Northgate St, Gt Yarmouth NR30 1BU CTL: Ruth Terry Tel: 01493 337973 Operates: Monday to Friday, 9am to 5pm

Waveney Adult Community Mental Health Service Victoria house, 28 Alexandra Road, Lowestoft NR32 1PL CTL: Cameron Thomson Tel: 01502 532100 Operates: Monday to Friday, 9am to 5pm

12

Integrated Delivery Teams (IDTs) In Suffolk, the NSFT operational model is based on integrated teams. The IDTs are responsible for the coordinated delivery of community mental health services, providing support for people of all ages with mental health within the designated locality. This includes early intervention and support for children and their families, adolescents, working age and older adults, and individuals with a learning disability and attention deficit hyperactivity disorder (ADHD) . All teams operate Monday to Friday, 9am to 5pm but link with other service areas such as the Access and Assessment, and Home Treatment Teams and Acute Inpatient Services to provide a 24-hour assessment and intervention service.

Bury North IDT Sage Centre, Newmarket Hospital, Exning Road, Newmarket CB8 7JG Mgr: Vanessa Price Tel: 01638 558650 Operates: Monday to Friday, 9am to 5pm

Bury South IDT G Block, Hospital Road Site, Bury St Edmunds IP33 3NR Mgr: John Clutton Tel: 01284 733188 Operates: Monday to Friday, 9am to 5pm

Central IDT Haymills House, Station Road East, Stowmarket IP14 1RF Mgr: Chris Warner Tel: 01449 745200 Operates: Monday to Friday, 9am to 5pm

Ipswich IDT 3

rd Floor, Mariner House, 43 Handford Road, Ipswich IP1 2DG

Mgr: Nicky Allen Tel: 01473 341100 Operates: Monday to Friday, 9am to 5pm

Coastal IDT Walker Close, Ipswich IP3 8LY Mgr: Helen Whight Tel: 01473 279200 Operates: Monday to Friday, 9am to 5pm

13

Access and Assessment The Access and Assessment service is designed to make it easier for patients to get the right mental health and social care services as quickly as possible. GPs, and other health and social care referrers, can refer via a central number for triage and direction to the most appropriate service.

Central Norfolk Single Point of Access Team Mgr: Elizabeth Smith Jubilee Rooms, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Tel: 0300 790 0371 Operates: Monday to Friday 9am to 6pm

Great Yarmouth and Waveney Access and Assessment Resource Centre, Northgate Hospital, Northgate St, Gt Yarmouth NR30 1BU CTL: Susan Stolworthy Tel: 0300 123 1882 Operates: Monday to Friday 9am to 5pm

Suffolk Access and Assessment Service Mariner House, Handford Road, Ipswich IP1 2GA CTL: Jackie Osborne / Bonnie Lewis Tel: 0300 123 1334 Operates: 24 hours a day, seven days a week with facility to complete emergency assessments within four hours

Community Memory Assessment Service East Suffolk Mariner House, 43 Handford Road, Ipswich IP1 2GA CTL: Sarah Sherred Tel: 01473 296194 Operates: Monday to Friday 9am to 5pm

14

Learning Disability and Neurodevelopmental Services Learning Disability The NSFT LD Service is commissioned in Suffolk only. In Norfolk we work alongside other NHS partners who are commissioned to provide these services.

The Suffolk service offers specialist interventions to people with a learning disability and a mental health disorder. Our range of professionals can cover physical health, mental health, behaviour, communication, physiotherapy and daily living skills. We also have dedicated Social Work support. We offer both clinic-based and community-based interventions and rehabilitation for people with learning disabilities who have had an extended stay in a more restricted environment.

Waveney Adult Learning Disability Service Copperfield House, 2 Allington Smith Close, Oulton NR32 3JW CTL: Andy Crumly Tel: 01502 535020 Operates: Monday to Friday, 9am to 5pm

Waveney Youth and CAMHS Learning Disability Service 1 Airey Close, Lothingland, Oulton NR32 3JQ CTL: Sam Litchfield Tel: 01502 535043 Operates: Monday to Friday, 9am to 5pm

Suffolk Adult Learning Disability Service 7 Airey Close, Lothingland, Oulton NR32 3JQ CTL: Sue Medley Tel: 01502 535000 or 01502 535046 Operates: 24 hours a day, seven days a week

Suffolk Adult Learning Disability Service Bungalows 3 & 4, Walker Close, Ipswich IP3 8LY CTL: Kae Donnellan Tel: 01473 237003 or 01473 237004 Operates: 24 hours a day, seven days a week

Suffolk Learning Disability Service (CAMHS) 2nd Floor, Mariner House, 43 Handford Road, Ipswich, Suffolk IP1 2GA CTL: Samantha Gillings-Taylor Tel: 01473 237055 Operates: Monday to Friday, 9am to 5pm

Autism Diagnosis This team provides autism diagnosis for anyone over the age of 11 based in Suffolk using a multi-disciplinary approach and following NICE guidelines. They also provide pre and post-diagnostic counselling and signposting for patients and their families.

Autism Diagnostic Service for Suffolk Haymills House, Station Road East, Stowmarket IP14 1RF CTL: Marcina King Tel: 01449 745389 Operates: Monday to Friday, 9am to 5pm

15

Attention Deficit Hyperactivity Disorder (ADHD) The ADHD service provides assessment and brief interventions to people with an existing or new diagnosis of ADHD. This could involve initiating and titrating medication, psychoeducation, specialist support and access to additional therapy, wherever appropriate.

Adult ADHD Service Resource Centre, Northgate Hospital, Northgate St, Gt Yarmouth NR30 1BU CTL: Dariush Fassihi Tel: 01493 337781

Operates: Monday to Friday, 9am to 5pm

Child and Adolescent ADHD Service Silverwood Annex, Northgate Hospital, Northgate St, Gt Yarmouth NR30 1BL CTL: Kevin Barnard Tel: 01493 337601 Operates: Monday to Friday, 9am to 5pm

16

Specialist Services

Eating Disorders Eating disorders services within NSFT provide support for people with severe forms of eating disorders including anorexia nervosa and bulimia nervosa and works alongside the third sector, NHS partners and the private sector who are commissioned to provide inpatient services locally and further afield.

Community Eating Disorders Service (Great Yarmouth and Waveney) Resource Centre, Northgate Hospital, Northgate St, Gt Yarmouth NR30 1BU This is a GP or healthcare professional referral service CTL: Fiona Lain Tel: 01493 337666 / 01493 337812 Operates: Monday to Friday, 9am to 5pm

Community Eating Disorders Service (Central Norfolk) CTL: Lydia Goodrum Mary Chapman House, 120 Hotblack Road, Norwich NR2 4HN Tel: 01603 421950 Operates: Monday to Friday, 9am to 5pm

Community Eating Disorders Service (West Norfolk) Thurlow House, Goodwins Road, King’s Lynn PE30 5PD Mgr: Ian Bell Tel: 01553 736011 Operates: Monday to Friday, 9am to 5pm

Community Eating Disorders Service (East Suffolk) Walker Close, Ipswich IP3 8LY CTL: Sarah Cross Tel: 01473 279200 Operates: Monday to Friday, 9am to 5pm

Community Eating Disorders Service (West Suffolk) Newmarket Hospital, Exning Road, Newmarket CB8 7JG CTL: Mark Jolly Tel: 01638 558650 Operates: Monday to Friday, 9am to 5pm

17

Wellbeing (IAPT) NSFT Wellbeing services work with patients to improve and regain their ability to manage their life using a range of psychological and therapeutic support appropriate to the individual’s needs. These services are provided in community settings, including GP practices, places of education, and including the workplace.

Wellbeing Norfolk and Waveney The Conifers, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE CTLs: North - Jo West / East - Jon Moyce / South - Jo Mason / West - Cathy Ashby / Norwich - Dayna Cook Tel: 0300 123 1503 Operates: Monday to Friday, 8am to 8pm; Saturdays, 8am to 12pm (midday)

Wellbeing Suffolk Hospital Road Site, Bury St Edmunds IP33 3ND CTL: Jean Glasgow Tel: 0300 123 1781 / 01284 733100 Operates: Monday to Friday, 9am to 5pm

Wellbeing Suffolk Mariner House, Mariner House, Handford Road, Ipswich IP1 2GA CTL: Liz Ellis Tel: 0300 123 1781 / 01473 296110 Operates: Monday to Friday, 9am to 5pm

Mental Health Acute Liaison This service is for people who arrive at acute hospitals in Norfolk and Suffolk who have mental health issues or need a mental health assessment. All acute hospitals are currently served. !

Norfolk and Norwich University Hospital Psychiatric Liaison Team Colney Lane, Norwich NR4 7UY CTL: Tanya Rimmer Tel: 01603 288665 Operates: Monday to Friday, 8am to 4pm

James Paget Hospital Psychiatric Liaison Team - DCLL James Paget Hospital, Lowestoft Road, Gorleston NR31 6LA CTL: Tracey Grimmer Tel: 01493 452123 Operates: Monday to Friday, 9am to 5pm James Paget Hospital Psychiatric Liaison Team - Adult James Paget Hospital, Lowestoft Road, Gorleston NR31 6LA CTL: Jacqueline Rimmer Tel: 01493 337698 Operates: Monday to Friday, 9am to 12pm (midnight); Saturday and Sunday, 9am to 5pm Queen Elizabeth Hospital Psychiatric Liaison Team Gayton Road, King’s Lynn PE30 4ET CTL: Catherine Knight Tel: 01553 736386 Operates: Seven days a week, 8am to 11pm !

Ipswich Hospital Psychiatric Liaison Team Ipswich Hospital, Heath Road, Ipswich IP4 5PD CTL: Maureen Parnell Tel: 01473 702323

18

Operates: Monday to Sunday, 7am to 9pm

West Suffolk Hospital Psychiatric Liaison Team West Suffolk Hospital, Hardwick Lane, Bury St Edmunds, Suffolk IP33 2QZ CTL: Neil Brandon Tel: 01284 713386 Operates: Monday to Friday, 9am to 5pm

Veteran’s Response Partnership This service takes expert help and peer support directly to veterans facing a mental health crisis across Norfolk and Waveney. A special response car, manned by experienced volunteers, is used to support veterans experiencing mental health crisis out-of-hours. It is being run by the Walnut Tree Project in collaboration with Norfolk and Suffolk NHS Foundation Trust (NSFT), HMP Norwich, Veterans Norfolk and Outside the Wire, a charity which works with ex-military personnel supporting veterans with bespoke substance misuse services.

Gateway House Unit 1 Gateway 11 Business Park, Wymondham, Norfolk NR18 0WF Clinical Psychologist: Roger Kingerlee Tel: 01953 611000

Operates: Out of hours between 9pm and 8am

19

Secure Services Medium Secure This team provides assessment and treatment for men and women detained under the Mental Health Act who often have a forensic background and require an area of medium security and treatment over a prolonged period of time.

Acle, Catton, Drayton and Thorpe Wards Norvic Clinic, St Andrews Business Park, Thorpe St Andrew, Norwich NR7 0HT CTLs: Helen Johnson / Simon Mason / Giles Cutts / Karen Bligh Operates: 24 hours a day, seven days a week Tel: 01603 421010

Low Secure Low secure wards provide inpatient support and treatment for both men and women detained under the Mental Health Act. The service takes referrals from medium secure units, Ministry of Justice, National Offender Management Service, other wards within the Trust and sometimes further afield.

Yare and Whitlingham Wards Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE CTLs: Pacival Mupemhi / Richard Tomlinson Tel: 01603 421421 Operates: 24 hours a day, seven days a week

Foxhall House St Clement’s Hospital, Foxhall Road, Ipswich IP3 8LS CTL: Lindsay Sadler Tel: 01473 322211 Operates: 24 hours a day, seven days a week

Community This team provides a comprehensive recovery focused model of care for offenders who have been, or are in the process of, being discharged from a low or medium secure unit.

Norfolk Forensic Community Mental Health Team

The Octagon, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE CTL: Jem French Tel: 01603 786782 Operates: Monday to Friday, 9am to 5pm

Suffolk Forensic Community Mental Health Team

Cedar House, St. Clement’s Hospital, Foxhall Road, Ipswich IP3 8LS CTL: Yan Spooner Tel: 01473 322252 Operates: Monday to Friday, 9am to 5pm

20

Liaison and Diversion These teams provide mental health services to police investigations centres and magistrates courts. In addition the service runs personality disorder projects within HMP Wayland and through the Norfolk and Suffolk Probation Service. Staff are also based in police control rooms and in street triage cars.

Norfolk Liaison and Diversion The Octagon, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Operational Lead: Ian Trenholm Tel: 01603 786782 Operates: Monday to Sunday, hours vary according to location

Suffolk Liaison and Diversion Cedar House, St. Clement’s Hospital, Foxhall Road, Ipswich IP3 8LS Lead Practitioner: Melanie Grose Tel: 01473 322252 Operates: Monday to Sunday, hours vary according to location

21

Children, Families and Young People’s Services

The aim of the various children’s services teams is to support and help children and young people who are experiencing moderate to severe emotional and mental health problems. It also offers support to their families and carers, and provides advice and support into places of education, as well as working with agencies which look after children’s services.

The multidisciplinary teams also include specialist services providing help to those with moderate to severe learning difficulties and autism spectrum diagnosis.

Child and Adolescent Mental Health Services (CAMH) The teams provide direct therapeutic interventions including multidisciplinary assessment and treatment of children and young people aged up to 25 with mental health or severe emotional and behavioural difficulties.

Great Yarmouth and Waveney Children, Families and Young People’s Service Silverwood Child and Family Centre, Northgate Hospital, Northgate St, Gt Yarmouth NR30 1BL Service Manager: Rob Mack Tel: 01493 337601 Operates: Monday to Friday, 8.30am to 5pm

Central Norfolk Children, Families and Young People’s Service 80 St Stephen’s Road, Norwich NR1 3RE CTLs: Youth Assessment and Duty - Clare Pratt / Karen Staff

Youth Treatment Team North - Leona McConnell Youth Treatment Team South - Martha Russell

Tel: 01603 201400 or 01603 421950 during office hours Operates: Monday to Friday, 9am to 8pm and aims to be flexible around children and young people's needs, offering some appointments and groups in the evenings

West Norfolk Children, Families and Young People’s Service Thurlow House, Goodwins Road, King’s Lynn PE30 5PD CTL: Annabella Hudson / Debbie Murrell Tel: 01553 736011 Operates: Monday to Friday, 8am to 8pm

Under 14s Service Silverwood Child and Family Centre, Northgate Hospital, Northgate St, Gt Yarmouth NR30 1BL CTL: Liz Howlett Tel: 01493 337601 or 01502 533500 Operates: Monday to Friday, 8.30am to 5pm. Phone messages outside these hours will be responded to the next working day

Tier 4 Adolescent Inpatient Unit (Airey Close) Bungalow 5, Airey Close, Lothingland, Oulton NR32 3JQ CTL: Linda Stevens Tel: 01502 535062 Operates: 24 hours a day, seven days a week

Child and Family Pathway Children’s Treatment Centre, Walker Close, Ipswich IP3 8LY Mgr: Kathryn Searle Tel: 01473 237070 Operates: Monday to Friday 9am to 5pm

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Early Intervention in Psychosis (EIP) The EIP teams support people between 14 and 35 in Norfolk and Waveney who are experiencing symptoms of their first episode of psychosis. This support is intended to help patients feel better and to reduce the impact of the symptoms and also aims to help patients and their families understand more about the symptoms of psychosis and what treatments are available. In Suffolk the EIP function is contained within the IDTs.

Early Intervention (Great Yarmouth and Waveney) Resource Centre, Northgate Hospital, Northgate St, Gt Yarmouth NR30 1BU CTL: Sam Whitham Tel: 01493 337929 Operates: Monday to Friday, 9am to 5pm. If support is needed outside of these hours the Crisis Resolution and Home Treatment (CRHT) provides support on 01493 337858

Early Intervention (Central Norfolk) 80 St Stephens Road, Norwich NR1 3RE CTL: Fiona Samson Tel: 01603 201552 Operates: Monday to Friday, 9am to 5pm

Early Intervention (West Norfolk) Thurlow House, Goodwins Road, King’s Lynn PE30 5PD CTL: Annabella Hudson Tel: 01553 736011 Operates: Monday to Friday, 9am to 5pm

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Intensive Support This team offers services to young people aged 12 to 18, who are already receiving mental health support and who have severe mental health needs. Its services are provided in the community it aims to prevent the need for admission as an inpatient. Referrals are from the Tier 4 inpatient unit and also from Tier 3 teams including eating disorders, Under 14 and EIP teams.

Community Crisis Support Team (previously known as Intensive Support Team) Cranbrook Centre,Northgate Hospital, Northgate St, Gt Yarmouth NR30 1BU CTL: Sam Whitham Tel: 01493 337738 Operates: Monday to Friday, 9am to 5pm; Saturdays and Sundays, 9am to 1pm.

West Norfolk Children, Families and Young People’s Service Thurlow House, Goodwins Road, King’s Lynn PE30 5PD CTL: Annabella Hudson / Debbie Murrell Tel: 01553 736011 Operates: Monday to Friday, 8am to 8pm

Compass Outreach This provides therapeutic and intensive family support services to families with children identified as at risk of being placed into the care system.

The Octagon, Hospital Road, Little Plumstead, Norwich NR13 5FH Mgr: Nicki Bramford Tel: 07584 202443 Operates: Monday to Friday, 8.30am to 5pm

Compass Schools The Compass Centre is a partnership between Norfolk County Council Children’s Services and NSFT. It provides a therapeutic education service with a successful history of supporting children and families, who would otherwise be placed in expensive out of county provisions aim to provide quality specialist services that respect individual needs, promote recovery and social inclusion. Mgr: Nicki Bramford Tel: 01493 337606 or 07827 084318 Operates: Monday to Friday, 9am to 5pm

Parent Infant Mental Health Attachment Project (PIMH AP) The service provides attachment-based therapy and mental health support to parents and infants with high safeguarding concerns across Norfolk.

Mary Chapman House, Norwich NR2 4HN Mgr: Nicki Bramford Tel: 01603 421950 Operates: Monday to Friday, 9am to 5pm

24

Older People’s Services

These services provide acute inpatient assessment and treatment for older people with functional disorders such as depression and organic disorders such as dementia.

Dementia Intensive Support Team (DIST) DISTs offer assessment, intervention and intensive support to adults with age related needs including established or suspected dementia diagnoses, severe and enduring mental health problems such as anxiety and depression and related behavioural problems.

Gt Yarmouth and Waveney DIST Carlton Court, St Peter’s Road, Carlton Colville, Lowestoft NR33 8AG CTL: Tracey Grimmer Tel: 01502 527941 Operates: 8am to 9pm, seven days a week

Central Norfolk DIST St Andrew’s Lodge, Julian Hospital, Bowthorpe Road, Norwich NR2 3TD CTL: Julie Shrimpton Tel: 01603 421760 Operates: 8am to 9pm, seven days a week

East Suffolk DIST Woodlands Unit, Ipswich Hospital, Ipswich IP4 5PD CTL: Sandra Bailey Tel: 01473 891733 Operates: Monday to Friday, 9am to 5pm. An answerphone is available outside these hours; messages will be responded to the next working day

West Suffolk DIST G Block, Hospital Road Site, Bury St Edmunds IP33 3NR CTL: Helen Gray Tel: 01284 733260 Operates: Monday to Friday, 9am to 5pm. An answerphone is available outside these hours; messages will be responded to the next working day

25

Dementia and Complexity in Later Life (DCLL) The dementia and complexity in later life services offer assessment diagnosis and treatment in the community for adults experiencing memory problems, cognitive impairment, dementia and other mental health issues associated with later life.

Great Yarmouth and Waveney DCLL Team Carlton Court, St Peter’s Road, Carlton Colville, Lowestoft NR33 8AG CTL: Iain Sinclair MacDonald Tel: 01502 527940 Referral is via the GP only Operates: Monday to Friday, 9am to 5pm

Great Yarmouth & Waveney DCLL Team Northgate Hospital, Northgate St, Gt Yarmouth NR30 1BU CTL: Iain Sinclair MacDonald Tel: 01493 337636 Referral is via the GP only Operates: Monday to Friday, 9am to 5pm

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Central Norfolk (North) DCLL Team The Julian Day Hospital, Julian Hospital, Bowthorpe Road, Norwich NR2 3TD CTL: Dominic Everett Tel: 01603 421861 or 01603 421848 Operates: Monday to Friday, 9am to 5pm

Central Norfolk (South) DCLL Team Gateway House, Gateway 11 Business Park, Wymondham NR18 0WF CTL: Jane Breame Tel: 01953 611000 Operates: Monday to Friday, 9am to 5pm

West Norfolk DCLL Team Chatterton House, Goodwins Road, King’s Lynn PE30 5PD CTL: Dee Hart Tel: 01553 609933 (Option 2) Operates: Monday to Friday, 9am to 4.30pm

26

Acute Inpatient These wards provide assessment and care for adults with complex needs associated with dementia and other mental health conditions supporting older adults with severe and enduring mental health difficulties. These services are by referral through GP or Continuing Health Assessment only.

Beach Ward Hammerton Court, Julian Hospital, Bowthorpe Road, Norwich NR2 3TD CTL: Phillip Leake Tel: 01603 887020 Operates: 24 hours a day, seven days a week

Sandringham Ward Julian Hospital, Bowthorpe Road, Norwich NR2 3TD CTL: Nicky Gordon Tel: 01603 421728 Operates: 24 hours a day, seven days a week

Abbeygate Ward Wedgwood House, West Suffolk Hospital, Hardwick Lane, Bury St Edmunds IP33 2QZ CTL: Vanessa Cotter Tel: 01284 719788 Operates: 24 hours a day, seven days a week

The Willows Woodlands Unit, Ipswich Hospital, Heath Road, Ipswich IP4 5PD CTL: Paul Morris Tel: 01473 891780 Operates: 24 hours a day, seven days a week

Continuing Care Later life wards offer care tailored to patients with challenging behaviour associated with memory problems.

Foxglove and Fernwood Wards Carlton Court, Carlton Colville, Lowestoft NR33 8AG CTL: Jayne Green Tel: Foxglove on 01502 527942 and Fernwood on 01502 527949 Operates: 24 hours a day, seven days a week

Reed and Rose Wards

Hammerton Court, Julian Hospital, Bowthorpe Road, Norwich NR2 3TD CTL: Mark Lee Tel: 01603 887000 Operates: 24 hours a day, seven days a week

27

Drug and Alcohol Services These services provide high quality, easily accessible help for those affected by alcohol or drug misuse. Whilst offering practical help to users to either go through detox or reduce the risks if they are not ready to change, the service also offers help to those who care for people with drug and alcohol problems.

Norfolk Recovery Partnership The Weavers Centre, Hellesdon Hospital, Norwich NR6 5BE CTL Central: Lynne Heaney / Donna Woodcock Recovery Manager – Sarah Rhoades Criminal Justice Manager – Jo Pike CTL North: Jill Sinclair Recovery Manager – Saul Trower CTL South: Petrina Howes Recovery Manager – Mark Ash CTL East: Jill Sinclair Recovery Manager – Jo Lytton CTL West: Petrina Howes Recovery Manager – Katrina Jarred Tel: 0300 7900227 (24 hour number) Operates: Monday to Friday 8am to 6pm

Rehabilitation Services These provide 24 hour support to those with long and enduring mental health issues. They offer continued assessment following referral from inpatient, community and specialist services, with regard to individual’s capabilities in terms of planning their daily lives and aims to assist with an eventual move onto independent or further supported accommodation.

Suffolk Recovery and Rehabilitation Service Chilton House, St Clement’s Hospital, Foxhall Road, Ipswich IP3 8LS CTL: Chris Platten Tel: 01473 718770 Operates: 24 hours a day, seven days a week

St Catherine’s Step up, Step down Unit St Catherine’s Way, Gorleston, Gt Yarmouth NR31 7QB CTL: Sharon Rose-Duke Tel: 01493 444465 Operates: 24 hours a day, seven days a week

28

Corporate Services Chaplaincy

Endeavour House, 8 Russell Road, Ipswich IP1 2BX Contact: Katharine Holmes, Chaplain Tel: 01473 266292 Communications Team

Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Contact: Lisa Mungham-Gray, Head of Communications Tel: 01603 421521 Complaints

Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Contact: Jonathan Punt, Complaints Manager Tel: 01603 421694 Counter Fraud

Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Contact: Eleni Gill, Lead Counter Fraud Specialist Tel: 01603 421523 NHS Fraud & Corruption Reporting Line: 0800 028 40 60 Equality and Diversity

Endeavour House, 8 Russell Road, Ipswich IP1 2BX Contact: Ravi Seenan, Head of Equalities and Engagement Tel: 01473 266289 Estates and Facilities

Kestrel House, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Contact: Mark Kittle, Head of Strategic Estates and Maintenance Services Tel: 01603 421176 Executive Offices

Admin Block, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Contact: Carol Carter, Executive Assistant to the Chief Executive Tel: 01603 421171 Finance

Magpie Lodge, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Contact: Emma Lunny, Head of Finance Tel: 01603 421141 Freedom of Information

Kestrel House, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Contact: Mike Mann, Compliance Manager Tel: 01603 421283 Headquarters

Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Contact: Reception Tel: 01603 421421

29

ICT

Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Contact: Dave Huggins, Head of ICT Tel: 01603 421913 Information Governance

Admin Block, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Contact: Richard Green, Information Governance Manager Tel: 01603 421578 Library

Frank Curtis Library, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Contact: Robert Kelly, Library Manager Tel: 01603 421489 Organisational Development

Marriott Centre, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Contact: Sarah Ball, Head of Organisational Development and Human resources Tel: 01603 421233 Patient Advice and Liaison Service (PALS)

Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Contact: Michael Lozano, Patient Safety and Complaints Lead Tel: 01603 421914 or 0800 585544 Patient Safety and Governance

Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Contact: Sue Barrett, Head of Governance Tel: 01603 421617 Research and Development

The Knowledge Centre, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Contact: Bonnie Teague, Research Manager Tel: 01603 421303 Safeguarding

Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Contact: Saranna Burgess, Assistant Director of Nursing Tel: 01603 421511 Training

Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Contact: Trudii Isherwood, Education Lead Tel: 01603 421219 Workforce (Human Resources and Recruitment)

Nightingale Centre, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE Contact: Sarah Ball, Head of Organisational Development and Human resources Tel: 01603 421233

Structure – Contracts, Performance and Information

Structure - Contracts Performance and Information V11 Apr2017 FOI request

BI Programmers

Two posts

Bands 6

Lead Information

Analysts

Three posts

All Band 6

CQUIN Co-

ordinator

One post

Band 6

Deputy Director Contracts,

Performance and Information

Karen Rix

Band 8d

Original date of issue: 17.07.15

Information Manager

Tim Walsh

Band 8a

Last Updated on: 05.04.17

Placements

& Contracts

Officer

One post

Band 5

Contracts

Database

Administrator

One post

Band 4

Assistant BI

Programmer

One post

Band 5

Information

Reporting

Manager

One post

Band 7

Information

Analyst

(Apprentice)

One post

Band 3

= Hellesdon, Norfolk

= Endeavour House, Suffolk

Quality

Reporting

Analyst

One post

Band 6

Senior Contracts &

Performance Manager

Tracy Sadler

Band 8b

Contracts Manager

Norfolk

One post

Band 7

Informatics Projects

Co-ordinator

One post

Band 7

Apprentice

Business

Administration

One post

Band 3

Contracts Manager

Suffolk

One post

Band 7

Performance

Reporting

Manager

One post

Band 7

Contracts Analysts

Two posts

Bands 6

One post

Band 6