Towards leaner, fasTer and superior business ouTcomes.

for Telecom, media and enTerTainmenT indusTry

DRYiCE® ENTERPRISE A.I. FOUNDATION

2

Telecom and broadcasting sectors are

becoming the epicentre of disruptive

action. The growing digitalization and

the connected customer is proving to

be the backbone of the trends driving

the industries—such as video streaming,

Internet of Things, digital payments, and

integrated omni-channel experiences. The

customer today are highly educated and

informed, switching between vendors and

hence leading to the Opex reduction.

One of the biggest priorities for the TME

(Telecom, Media and Entertainment)

industry is managing the customer

experience, especially since the satisfaction

of customers ultimately drives the success.

Ernst & Young’s Global telecommunication

study: navigating the road to 2020 report

suggests, that among telecom industry

leaders, “Customer experience management

is emphatically the top priority. The drive

to put customers in the front and center in

everything they do is also forcing operators

to focus on agility, efficiency and network

quality.” Yet, precisely because of their rapid

growth and high volumes of processes,

companies face challenges that prevent

them from realizing their goal of executing

streamlined processes and optimizing the

customer experience.

THE CHANGING LANDSCAPE OF THE TELECOM, MEDIA AND ENTERTAINMENT INDUSTRY

How can we automate all my network provisioning day-to-day activities?

Director, Network Operations:

What if we could scale up infrastructure in real-time based on the usage? That would be great!

Video Quality Engineer 1:

Oh, but we do! We call it DRYiCETM.

HCL:

How can we ensure voice profitability and support IoT growth at the same time?

CIO:

How can we ensure zero tolerance on the near-live video content?

Technical director, Linear Video, Distribution:

Well yes, but our automation tools don’t have that flexibility.

Video Quality Engineer 2:

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With connectivity and device proliferation, the digital ecosystem is changing

and raising a few concerns among stakeholders:

WHAT IS DRYiCETM? DRYiCETM is the Enterprise A.I. Foundation. It is HCL’s Autonomics and Orchestration suite of services,

products and platforms powered by the world’s best A.I. technology to enable Enterprises to operate

leaner, faster & cheaper, while ensuring superior business outcomes in terms of experience, speed

and agility

AUTONOMICS

4

ENTERPRISE AI FOUNDATION

ADVANCED COGNITIVE SYSTEMSPREDICTIVE ANALYTICSMACHINE LEARNING

BAYESIAN MODELS

INDUCTIVE REASONING

NEURAL NETWORKS

NLPROBOTICS

MACHINE PERCEPTION

EXPERT SYSTEMS

DEEP LEARNING

KNOWLEDGE MANAGEMENT

SPEECH RECOGNITION

iAutomateAI Powered IntelligentRunbook Automation

ServiceXchangeXaaS Marketplace

Supporting Automation& Orchestration

LucyAI Enabled Cognitive

Virtual Assistant

GBP SIAM/ITSMAccelerated Services

Integration & Managementon Industry ProvenBest Practices GBP

MyXalyticsPowerful Visualization &

Analytics Into EnterpriseIT & Business

Hybrid CloudOrchestration &

Automation

Enterprise WideService ManagementThat Is Cloud-Ready

Collaborative KnowledgeManagement For

An Enterprise

Catalog AggregationEngine For DigitalProduct/Services

Business FlowMonitioring & Operational

Intelligence

MyCloud XSM SATORI DXP iCONTROL

PLATFORMSFOR DOMAIN-WIDETRANSFORMATION

PRODUCTSFOR SPECIFIC AIAPPLICATIONS

DRYiCETM AUTONOMICS & ORCHESTRATION SUITE

BUSINESS PROCESSES

COPACognitive

Orchestrated ProcessAutonomics

TECHNOLOGY OPERATIONS

AIOPS Zero-touch

Fully AutomatedOperations

XaaS ENABLEMENT

SX Service Exchange

Powering TheXaas Enterprise

APPLICATION DEVELOPMENT

IDEVSmart Dev &

Testing For DigitalApplications

AI STRATEGY & ROADMAP

TAOTransformation

Through Autonomics& Orchesration

Tran

sfor

mat

ion

through Autonomics & Orchestration • (TA

O) • Transform

ation through Autonomics & O

rche

stra

tion

•

ORCHESTRATIONWith the power of Orchestration business can act fast to use technology and create di�erentiating user experiences.

AUTONOMICS“Traditional Automation is not enough. With the power of Artificial Intelligence and Analytics; Autonomics has the power of driving true IT Simplicity.”

HCL DRYiCETM comprises Automation &

Orchestration bonded as a comprehensive solution

which enables the 21st Century Enterprise to be

“Agile as a start-up” while delivering like a “lean

enterprise”. With more than 200 dedicated engineers

and scientists working on building, maintaining and

updating 45+ micro-services & modules which bring

A.I. powered automation to every major service line

within HCL

DRYiCETM enables a 21CE to think like an Agile Startup

but Deliver Like an Lean Enterprise, using Integrated

Autonomics and Orchestration across Information

Technology, Business Technology and Operations

Technology layers. The core of the Dryice modules is

built by leveraging innovation around Robotic Process

Automation, Machine Learning, Cognitive Engagement,

Neural Networks, Ops and Service Analytics, Big Data,

and Service Integration with a DevOps Culture for the

Digital Enterprise.

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THINK LIKE AN AGILE STARTUP, DELIVER LIKE A LEAN ENTERPRISE WITH DRYiCETM

6Best NLP Solution of 201 Best AI Innovator 2016Best Innovation in RPA 2017

.

RECOGNITIONS

adJudGed as THe winner aT THe presTiGious aiconics for our a.i powered soloTions

TesTimony of capabiliTy in proVidinG proacTiVe moniTorinG,a uTomaTion & manaGemenT of clienTs’ cloud enVironmenT

leader in infrasTrucTure auTomaTion

leader in roboTic auTomaTion

Our cutting–edge autonomics and A.I. enabled solutions are supported by an extensive partnerecosystem with Centre of Excellence across automation, virtual assistants, machine learning, deep

learning and natural language processing

DRYICE FOR TELECOM AND BROADCASTINGBringing together automation, robotics, and artificial intelligence, Dryice enables flexibility, self-healing systems, and automated resolution across the Telecom, Media value chain.

USE CASES

TELECOM

• Anetworkportgoesdownandanalarmissetup.

• AutomaticticketiscreatedandsenttoNetwork

Operations team via Dryice.

• iAutomate(intelligentrunbookautomation

product under DRYiCE) will search for resolution

of the issues in the existing knowledge database.

• iAutomateautomaticallyresolvestheissueand

updates the ticket description with issue resolution

description.

BROADCASTING

• Multiplevideo/contentrequestsarereceivedby

the video distribution team.

• Currentinfrastructurelimitstheparallelprocessing

of videos.

• MyCloud(cloudorchestrationandautomation

product under DRYiCETM) will assess the additional

infrastructure requirement based on the usage.

• Itwillautomaticallyprovisionadditionalcloud

infrastructure to ensure no business delays.

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THE DRYiCETM IMPACTDRYiCETM provides TME Industry with individualized

capabilities. More back-office processes can be

fully automated, whereas many processes involving

more complex reasoning and human interaction,

such as developing customer relationships, can be

partially automated.

Regardless of whether tasks are fully or partially

automated, DRYiCETM can help to reduce costs,

to improve data communication, and to drive

operational efficiency.

• 500+ Engineering resources

• 1500+ resources dedicated

• 1M+ Managed Systems and Devices

• 1M+ Supported End User Devices

• 2.5M+ Supported Ends Users

• 50M+ Monthly Events Processed

• 3M+ Monthly Contact engagements

• 1M+ Monthly Automated Resolutions

• 23500+ FTE tasks automated

DRYiCETM was created with a single purpose – to bring together best-of-breed autonomics technology in a pragmatic framework to simplify operations and enable better business outcomes. The DRYiCE® promise enables right application of the right technology at the right place to guarantee maximum possible benefit.

Whether you are already well on your way towards your Automation goals; or you are just beginning – you can leverage the DRYiCETM promise to ensure that your business is ready to make the most of opportunities that lie ahead. Contact HCL through our website www.hcltech.com or get in touch with one of 31 Global offices.

THE DRYICETM PROMISE. AND HOW YOU CAN START BENEFITING.

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visit dryice.ai or write to dryice@hcl.com to know more.

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