EDI-Enabled Returns 2006

1

How returns work today…

1Not for reproduction

Retailer (no DC)

Publisher/Distributor

Retail syste

m

Retail syste

m

Pick

(Strip)

Pack

Ship

Receive

Evaluate by ISBN:

NOP, damaged, stickered

Publisher systemsPublisher systems

Re-sell

Orphaned / NOP

Pulped

Remaindered

Credit claimCredit claim

Key in and

reconcile credit claim

Accounting dept.

Accounting dept.

Dispute Resolution

Sell/send back to retailer

Credit back to retailerKey in credit claim

Returns pick listReturns pick list

1Not for reproduction

Retailer (DC) Publisher/Distributor

Returns pick listReturns pick list

Receive

Publisher systemsPublisher systems

Key in and

reconcile credit claim

Accounting dept.

Accounting dept.

Credit claimCredit claim

Evaluate by ISBN:

NOP, damaged, stickered Re-sell

Orphaned / NOP

Pulped

Remaindered

Sell/send back to retailer

Retail syste

m

Retail syste

mDCDC

Pick

(Strip)

Pack

Ship

Dispute Resolution

Excel file

Excel file

Credit back to retailer

Evaluate by ISBN: NOP, Out of Print,

etc.Excel file

Excel file

Key in credit claim

1Not for reproduction

Retailer (any) Publisher/Distributor

Returns pick listReturns pick list

Receive

Publisher systemsPublisher systems

Key in and

reconcile credit claim

Accounting dept.

Accounting dept.

Credit claimCredit claim

Evaluate by ISBN:

NOP, damaged, stickered Re-sell

Orphaned / NOP

Pulped

Remaindered

Sell/send back to retailer

Retail syste

m

Retail syste

m

Excel file

Excel file

DCDC

Pick

(Strip)

Pack

Ship

Dispute Resolution

Evaluate by ISBN:

NOP, Out of Print, etc.

Credit back to retailer

$

Excel file

Excel file

$

$

Key in credit claim

$$

$

1

BNC edi returns initiative..

1Not for reproduction

Retailer Publisher/Distributor

Returns pick listReturns pick list

Pick

(Strip)

Pack

Ship

Receive

Evaluate by ISBN:

NOP, damaged, stickered Resell

Orphaned / NOP

Pulped

Remaindered

EDI Debit Note

810DR

EDI Debit Note

810DR

Import data and

reconcile

credit claim

Accounting dept.

Accounting dept.

Dispute Resolution

Retail syste

m

Retail syste

m

EDI Returns

Auth180A

EDI Returns

Auth180A

Return, NOP, Too Late/OP, Remainder in Place, Divert to Pulp

EDI Returns

Note180N

EDI Returns

Note180N

“Here’s what we plan to return”

Returns ASN856R

Returns ASN856R

“What’s in the boxes”

Publisher

systems

Publisher

systems

Evaluate by ISBN: NOP, Out

of Print, etc.

Import & reconcile

credit

EDI Credit Confirm810CR

EDI Credit Confirm810CR

If RiP, Partial

credit to retailer

1Not for reproduction

Retailer Publisher/Distributor

Returns pick listReturns pick list

Receive

Publisher

systems

Publisher

systems

Import data and

reconcile

credit claim

Accounting dept.

Accounting dept.

EDI Debit Note

810DR

EDI Debit Note

810DR

Evaluate by ISBN:

NOP, damaged, stickered Resell

Orphaned / NOP

Pulped

Remaindered

Retail syste

m

Retail syste

m

Pick

(Strip)

Pack

Ship

Dispute Resolution

EDI Returns

Note180N

EDI Returns

Note180N

EDI Returns

Auth180A

EDI Returns

Auth180A

Import & reconcile

credit

Return, NOP, Too Late/OP, Remainder in Place, Divert to Pulp

“Here’s what we plan to return”

Returns ASN856R

Returns ASN856R

“What’s in the boxes” Evaluate by

ISBN: NOP, Out of Print, etc.

$

$

$

EDI Credit Confirm810CR

EDI Credit Confirm810CR

$

$

$

If RiP, Partial

credit to retailer

1

Opportunities Improve supplier/retailer

inventory communication.

Recognize markdown/remainder-in-place sales opportunities.

Reduce physical returns and associated financial processing costs.

Reduce double-handling costs of disputed/refused items.

1

Considerations Support for

markdown/remainder-in-place?

Support for recommendations to maintain inventory levels on selected items?

Support for carton level detail and return exception issues?

System support for EDI financial and physical return processes?

1

Starting the conversation

Nothing in these documents alters terms of trade

Goal: efficiency in existing process

But could be a starting point in a larger conversation about how returns work

Collaborate with key retailers, publishers and industry associations to provide a forum to discuss improvements to the returns process

1

CanadianSchedule

180N, 180A, 856R, 810DR, 810CR are advanced drafts

856R and 810DR are in beta development

EDI returns systems overview

Ongoing review by the BNC EDI Committee

Indigo implementation 2006

BNC will work with independents’ POS systems