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Educational Solutions for Workforce Development
Unit 7 – Managing Difficult Behaviours in Groups
Aim• To provide an overview of managing difficult
behaviours by individuals within groups
Learning outcomes• Discuss ways of managing difficult behaviours by
using a range of tools• Apply strategies for managing challenging situations • Discuss the importance of effective role modelling
Educational Solutions for Workforce Development
Considerations of Group Dynamics
• Flexible teaching style
• Understand learning style
• Educational Hierarchy to establish right foundation of learning
• Stage of transition of individual learners within the group?
• Multiple relationships within the group
• Importance of good feedback
Educational Solutions for Workforce Development
Considerations of Group Dynamics
Educational Solutions for Workforce Development
Managing Difficult Behaviours in Groups
1. Personal conduct
2. Professional conduct
3. Competence and performance issues
4. Health and sickness
Educational Solutions for Workforce Development
External
NES(2005) Management of Doctors in Difficulty. NES, Scotland
Working
Environment
Health and sickness
Competence and performance
Personal conduct Professional conduct
Educational Solutions for Workforce Development
SID
• SHARE your concerns with others
• INVOLVE the learner in those concerns and discussions
• DOCUMENT - Keep detailed specific documentation
Educational Solutions for Workforce Development
A tool to find a solution
What?
Why?
Who?
How?
Educational Solutions for Workforce Development
2 key words
Ability or Motivation
Educational Solutions for Workforce Development
Changing Behaviour Cycle of Change
Prochaska and Diclemente 1982
Educational Solutions for Workforce Development
Changing Behaviour
Assessment of readiness to change
Motivation to change
0-------------------------------------------------10
Confidence to change
0-------------------------------------------------10
Educational Solutions for Workforce Development
Changing Behaviour
PROS CONS
Change
No change
Educational Solutions for Workforce Development
Role Modelling
• A powerful teaching strategy
• Learning from role models occurs through observation and reflection
• Role models inspire and teach by example
Educational Solutions for Workforce Development
Characteristics of Role models
• Clinical competence
– Knowledge and skills
– Communication
– Clinical reasoning and decision making
• Teaching skills
– Student centred approach
– Effective communication and feedback
• Personal qualities
– Compassion, honesty and integrity
– Interpersonal relationships
– Enthusiasm and quest for excellence
Educational Solutions for Workforce Development
Role modelling
“People seldom improve when they have no other model but themselves to copy” Oliver Goldsmith
“ The most important single influence in the life of a person is another person….who is worthy of emulation” Paul D Shafer
Educational Solutions for Workforce Development
Summary
‘We must acknowledge…. That the most
important, indeed the only, thing we have to offer
our students is ourselves. Everything else they
can read in a book’
D C Tosteson (1979)
