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Email Etiquettefor Today’s Office
Carol Bell
Email Trivia
# of emails sent every day 171 Billion
Who was the first Pope to use emailJohn Paul II
What percentage of employees have sent an email without the required attachment?38%
How much email does the average worker receive each day (size)10 Mb
How man emails did Bill Clinton send his last year of his presidency?2
What does the @ stand for?AT
Why do they call it Spam?Monty Python
Business Email 101
Subject line– 25-35 characters– Urgent, Important– Meaningful
Salutation Signature
– 4-6 lines– Vcards– Include email address– Quotes– Language
Business Email 101
Message
– Concise
– Answer all questions
– Spelling, grammar, punctuation
– 24 hours
– Message threads
– Abbreviations and emoticons
– Copying messages
– Read before sending
Business Email 101
Attachments
– Size and quotas
– Viruses
– Zip files
Business Email 101
Replying
– Never to spam
– Include original message
– Begin at the top
– Edit the message
Email Formatting
Rich Text, HTML, or Plain Text
– Plain text
– Backgrounds and stationary
– Fonts
CC, BCC
– Guidelines
– When to use BCC
It’s Only Polite
Reply to all
– Caution
CAPS
Flaming
– What is it
– Responding
– Causes
Waiting to Send
Impressions
Tone
Spellchecking
Email Name
Importance !!!!!!!!!
Privacy
Request Receipt
Recall Message
Read it before you send it
“I am so sick and tired of all the crap that goes on in this office. Marsha is the most annoying person that I’ve ever known and she hardly ever gets her work done in a timely manner and I’m tired of watching her do nothing. Besides that, every time I try and get help Joe just acts like there isn’t a problem. I am SO CLOSE TO QUITTING! I swear that if someone says another thing to me I am out the door honestly. The procedures in here are only for certain people and the rest are favorites. As a matter of fact, I don’t even think this problem can be solved until Marsha is fired.”
Emoticons
:-) Smiley face
;-) Wink (light sarcasm):-| Indifference:-> Devilish grin (heavy sarcasm)8-) Eye-glasses:-D Shock or surprise:-/ Perplexed:-(Frown (anger or displeasure):-P Wry smile;-} Leer:-Q Smoker:-e Disappointment:-@ Scream:-O Yell:-* Drunk:-{} Wears lipstick
Abbreviations
BCNU be seeing youBTW by the wayFWIW for what it's worthFYI for your informationIMHO in my humble opinionOBO or best offerROTFL rolling on the floor laughingRTFM read the funny manualTNSTAAFL there's no such thing as a free lunchTTFN ta ta for nowTTYL talk to you later
-------- Original Message --------Return-Path: <[email protected]>Received: from mail2.binghamton.edu (mailin.binghamton.edu [128.226.7.23]) by mpmail.binghamton.edu (MOS 3.8.4-GA) with ESMTP id ASK58442; Wed, 28 Nov 2007 16:52:37 -0500 (EST)X-ASG-Debug-ID: 1196286756-29bd004f0000-t6At4KX-Barracuda-URL: http://128.226.7.23:80/cgi-bin/mark.cgiReceived: from razor1.binghamton.edu (localhost [127.0.0.1]) by mail2.binghamton.edu (Spam Firewall) with ESMTP id 87F2214658C4 for <[email protected]>; Wed, 28 Nov 2007 16:52:36 -0500 (EST)Received: from razor1.binghamton.edu (razor1.binghamton.edu [128.226.7.17]) by mail2.binghamton.edu with ESMTP id hFHuocJUxDW2CSxk for <[email protected]>; Wed, 28 Nov 2007 16:52:36 -0500 (EST)X-ASG-Whitelist: SenderReceived: from localhost (localhost [127.0.0.1]) by razor1.binghamton.edu (MOS 3.8.4-GA) id ATD88386; Wed, 28 Nov 200716:52:36 -0500 (EST)Received: from ls.suny.edu (HELO ls.suny.edu) ([136.223.18.16]) by razor1.binghamton.edu (MOS 3.8.4-GA FastPath) with SMTP id ATD88384; Wed, 28 Nov 2007 16:52:36 -0500 (EST)Received-SPF: Pass client-ip=216.32.180.16; helo=outbound3-va3-r.bigfish.com;envelope-from=<[email protected]>;X-BigFish: VP
envelope-from=<[email protected]>;X-BigFish: VPX-MS-Exchange-Organization-Antispam-Report: OrigIP: 198.22.236.82;Service: EHSX-MIMEOLE: Produced By Microsoft Exchange V6.5Content-class: urn:content-classes:messageMIME-Version: 1.0Content-Type: multipart/alternative; boundary="----_=_NextPart_001_01C83206.9B277F33"X-ASG-Orig-Subj: [coa-l] NYS CSCIC Advisory - Apple QuickTime RTSP Response Header Remote Stack Based Buffer Overflow - RISK: HIGHSubject: [coa-l] NYS CSCIC Advisory - Apple QuickTime RTSP Response Header Remote Stack Based Buffer Overflow - RISK: HIGHDate: Wed, 28 Nov 2007 16:35:32 -0500Message-ID: <LYRIS-46032-1452967-2007.11.28-16.35.52--jwolf#[email protected]>In-Reply-To: <19F967547FD02C4791281B7AB652E4920147EFB5@EXCNYSM0A1AN.nysemail.nyenet>Thread-Topic: NYS CSCIC Advisory - Apple QuickTime RTSP Response Header Remote Stack Based Buffer Overflow - RISK: HIGHThread-Index: Acgx25+rJRKEvAr4Q42YOnlc9KzsSgAAP1YwAAEgyfAAAIf9cAAH9EoQAACGaOAAADdsgA
==References: <19F967547FD02C4791281B7AB652E4920147EFB5@EXCNYSM0A1AN.nysemail.nyenet>From: cscic.sm.security <[email protected]>To: SUNY staff computer user community discussion list <[email protected]>X-OriginalArrivalTime: 28 Nov 2007 21:35:36.0250 (UTC) FILETIME=[9CD5A9A0:01C83206]List-Unsubscribe: <mailto:[email protected]>Reply-To: SUNY staff computer user community discussion list <[email protected]>X-Mirapoint-Loop-Id: 7137ff11082a8f87b420bd15f88c12c6X-Barracuda-Connect: razor1.binghamton.edu[128.226.7.17]X-Barracuda-Start-Time: 1196286756X-Barracuda-Virus-Scanned: by Barracuda Spam Firewall at binghamton.edu
