A journey

EMPLOYEE COMPETENCY CHECKLIST

SCUBA DIVING

• Tool – Why do we do it?

• Assists management

• knows the employee has been given all the instruction and training

• remember what has been done and what is left to do

• can successfully perform the duties of the job

• Assists the employee

• Management expectations

• How much more is there to learn/understand/perform

• Confidence – more comfortable faster

More formal – signed, written

EMPLOYEE COMPETENCY CHECKLIST

• Who

• Manager or Supervisor with the employee

• Why not a coworker

• Use Scuba example

• Good at instructing

• My own diving to do

• Safety

• Bad habits vs. correct way

• Coworker to shadow after trained – diving buddy

ECC

• Who continued

• HR will send out for new and transferred

• Unit manager/spv has access to handle existing

ECC

• What

• Tasks for the station and duty

• Grid – not title

• Open and close

• Are these going to change?

• Consistency across unit and organization

• Specialized enough to be useful

• Recipes

• Closing checklist

ECC

• Where – in the unit

• When

• Scuba example - in the water? On the boat?

• Under fire/Drowning – line of customers

• What experience is that for the customer? For the employee?

• What is the best time for the supervisor or manager? Middle of a meal?

• Schedule for a day or two NOT in their regular schedule if necessary when the manager/Spv can spend dedicated time

• Completed within 30 days for union positions

• 18 months for supervisor and management postions

ECC

• Process

• Created

• Unit with Quality Improvement Training Coordinator’s assistance

• Delivered to all existing employees

• Manager and Supervisor- parts

• QITC - parts

• Delivered to all transferring and new

• Manager and Supervisor - parts

• QITC - parts

ECC

• Safe

• Competent employees

• Understand expectations

• Benefits management, employee, customer

• Acclimate faster - part of the team

SCUBA