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ENG301 - Business CommunicationPast papers

IMPORTANT NOTE: solve these papers by your self also don’t depend on this solution

FINALTERM EXAMINATION

Fall 2009

ENG301- Business Communication (Session - 3)

Question No: 1 ( Marks: 1 ) - Please choose one Letters refusing orders call for the indirect plan or the---------------- approach. ► Sandwich (PAGE 87) ► Burger

http://www.vustudents.net

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► Neutral

► Negative

Letters refusing orders call for the indirect plan, or the “sandwich approach,” with the bad news in the middle. Use the following outline for these letters.

Question No: 2 ( Marks: 1 ) - Please choose one Which one is called the dictionary definition of the word? ► Connotation ► Denotation (PAGE 12) ► Fascination ► Illustration

Denotation

A denotation is usually the dictionary definition of a word. Denotative meanings name objects, people or events without indicating positive or negative qualities. Such words as car, desk, book, house, and water convey denotative meanings. The receiver has a similar understanding of the thing in which the word is used.

Question No: 3 ( Marks: 1 ) - Please choose one A standing committee is one that operates permanently: ► Month after month ► Week after week ► Year after year (PAGE117) ► After six months

.

Question No: 4 ( Marks: 1 ) - Please choose one The minutes of informal meeting are signed by the person who took them and sometimes by the ----------------- as well. ► chairman ► presiding officer (PAGE 118) ► advisory ► manager


The written record of the proceedings of a meeting is called the minutes of the meeting. Question No: 5 ( Marks: 1 ) - Please choose one A ------------------is a cross between interoffice memo and a formal report. ► Memo report (PAGE 125) ► Analytical memo report ► Informational memorandum report ► Feasibility report A memo report is a cross between interoffice memo and a formal report Question No: 6 ( Marks: 1 ) - Please choose one Letter reports are of ----------- types: ► four ► two (PAGE 127) ► three ► five

Letter reports are of two types

1. Informational Letter Reports 2. Analytical Letter Reports

Question No: 7 ( Marks: 1 ) - Please choose one -----------------is often used when sending information to a reader outside your organization. ► Letter (PAGE 127) ► Memo ► Minutes ► Application

Question No: 8 ( Marks: 1 ) - Please choose one The most important communication task for business students is to prepare which thing?

► Resume (NO REFERENCE) ► Memo ► Document ► Circular



Question No: 9 ( Marks: 1 ) - Please choose one An applicant should show interest in the job during which stage? ► Screening stage ► Selection stage ► Final stage(PAGE 175) ► First stage Question No: 10 ( Marks: 1 ) - Please choose one Which types of interview are useful for judging interpersonal communication among candidates? ► Group Interviews (PAGE 168) ► Video Interviews ► Stress Interviews ► Structured Interviews

Group interviews meeting with several candidates simultaneously. Group interviews help recruiters see how candidate interact. This types of interview is useful for judging interpersonal communication

Question No: 11 ( Marks: 1 ) - Please choose one How can both parties be unable to collaborate and walk away from the negotiation dissatisfied? ► Win-lose strategy ► Lose-win strategy (PAGE 186) ► Lose-Lose strategy ► Win-win strategy Question No: 12 ( Marks: 1 ) - Please choose one - ------------ are individual cultural variables. ► Economics, politics ► Accepted dress, manners (PAGE 36) ► Language, social norms ► Social norms, manners Individual cultural variables

Time, Space, Food, Accepted Dress, Manners, Decision Making

Question No: 13 ( Marks: 1 ) - Please choose one

---------------is exerted by someone who can influence and manipulate behavior.


► Consultative power ► Expertise power ► Reward power (PAGE 188) ► Legitimate power

Reward power is exerted by someone who has control over resource desire by others. Such as person can influence and manipulate behavior

Question No: 14 ( Marks: 1 ) - Please choose one Which is an active process of receiving aural stimulus? ► Listening (PAGE 192) ► Thinking ► Talking ► Silence

Listening is an active process of receiving aural stimulus. Listening is an active rather than a passive Process.

Question No: 15 ( Marks: 1 ) - Please choose one While writing and presenting your Thesis or Dissertation, you go through many stages. First stage is: ► Preparing the Proposal ► Writing the Research Paper ► making an outline ► Thinking about It (PAGE 195)


Proposal should be written in a : ► Future tense. (page 196) ► Past tense ► Present tense ► Present continuous Of course, it should be written in a future tense since it is a proposal.

Question No: 17 ( Marks: 1 ) - Please choose one : --------------- defines the word research as: "Research is conducted to solve problems and expand knowledge. Research is a systematic way of asking questions, a systematic method of enquiry."


► Drew (PAGE 197) ► Howard and Sharp ► A psychologist ► A scientist

Drew (1980)

Research is conducted to solve problems and expand knowledge. Research is a systematic way of asking questions, a systematic method of enquiry

Question No: 18 ( Marks: 1 ) - Please choose one There are------------- major research perspectives. ► Two (PAGE 206) ► Three ► Four ► Five

There are two major perspectives: quantitative and qualitative.

Question No: 19 ( Marks: 1 ) - Please choose one A person has to follow three steps for an oral presentation which are: 1. planning your presentation, 2. ------------------ your presentation, 3. completing your presentation. ► Learning ► Speaking ► Writing (PAGE 177) ► Listening

The Three Step Oral Presentation Process

1. Planning your presentation

2. Writing your presentation

3. Completing your presentation Question No: 20 ( Marks: 1 ) - Please choose one While delivering an oral presentation to large groups, a person should use what kind of style?

► Casual ► Informal


► Formal (PAGE 179) ► Interpersonal Question No: 21 ( Marks: 1 ) - Please choose one If you are citing a work done by three to five authors what will be the proper way to refer them? ► Kernis, Cornell, Sun, Berry & Harlow, 1993 (PAGE 215) ► Kernis, Cornell, and Sun, and Berry, & Harlow 1993 ► Kernis and Cornell, Sun, Berry, & Harlow, 1993 ► Kernis and Cornel, Sun and Berry and Harlow 1993 Question No: 22 ( Marks: 1 ) - Please choose one It contains all facts that the reader or listener needs for the reaction you desire. Senders and receivers are influenced by their background, viewpoint, needs, experience, attitude, status and emotions. A message brings desired result. It does a better job of building goodwill.Match this statement with one of the following principles of communication: ► Conciseness ► Courtesy ► Consideration ► Completeness (PAGE 30)

Completeness

• A business message is complete when it contains all facts that the reader or listener needs for the reaction you desire. Senders and receivers are influenced by their background, viewpoint, needs, experience, attitude, status and emotions.

Question No: 23 ( Marks: 1 ) - Please choose one Collection letters are usually written in: ► Line ► Series ► Serial ► Steps (PAGE 101)

Collection Letter Series

Collection letters are usually sent in a series. The first is mildest and most understanding, with the letters getting gradually more insistent



Question No: 24 ( Marks: 1 ) - Please choose one When your message contains all the facts, the reader or the listener needs, it is called: ► Complete (PAGE 31) ► Considerate ► Courteous ► Clear Question No: 25 ( Marks: 1 ) - Please choose one How many major delivery methods are used for an oral presentation? ► Three ► Four (PAGE 181) ► Two ► FiveMethods are used for an oral presentation

1. Extemporaneous2. Reading3. Memorization4. Impromptu

Question No: 26 ( Marks: 1 ) - Please choose one This format is considered to be the most modern. All essential parts in this form are started from the left-hand margin. Open punctuation should be used in this form. This form saves time more than any other form.Match the above with one of the followings: ► The Block-form / Modified – Block ► Full-Block (PAGE 52) ► The Semi-Block ► AMS (Administrative Management Society)

2. Full Block


This format is considered to be the most modern. All essential parts in this form are started from the left-hand margin. Open punctuation should be used in this form. This form saves time more than any other form.

Question No: 27 ( Marks: 1 ) - Please choose one This form is much in Pakistan. Heading, date, complimentary close and signature sections begin at the horizontal of the page or are placed so that they end near the right-hand margin. First line of each paragraph is indented five to seven spaces. Only closed form of punctuation is used in this form. Match the above with one of the followings: ► The Block-form / Modified – Block ► Full-Block ► The Semi-Block (PAGE 52) ► AMS (Administrative Management Society)

3. The Semi-Block

This form is much used in Pakistan. Heading, date, complimentary close and signature sections begin at the horizontal of the page or are placed so that they end near the right-hand margin. First line of each paragraph is indented five to seven spaces. Only closed form of punctuation is used in this form.

Question No: 28 ( Marks: 1 ) - Please choose one Claim letter is also called:

► Complaint letter (PAGE 91) ► Adjustment letter ► Credit refusing letter ► Collection letter Question No: 29 (Marks: 1) - Please choose one In claim letter the initial statement should contain: ► Good news (PAGE 92) ► Bad news ► Mixed news ► Ambiguous Question No: 30 ( Marks: 1 ) - Please choose one


Minutes, which tell more of the story of what happened and who said what at a meeting are: ► Resolution minutes ► Narrative minutes (PAGE 120) ► Informal minutes ► Formal minutes

Minutes of narration, narrative minutes tell more of the ‘story of what

Happened and who said what at a meeting.


Question No: 31 ( Marks: 2 ) Describe the use of visuals in a thesis paper. Question No: 32 ( Marks: 2 ) What appeals are generally used in a collection letter? Question No: 33 ( Marks: 2 ) How do we read a market report? Question No: 34 ( Marks: 3 ) Which guidelines should be followed while searching for a subject topic of a thesis? Question No: 35 ( Marks: 3 ) Mention key points of unsolicited application letter. Question No: 36 ( Marks: 3 ) What are the three Cs of credit for extending credit privileges? Question No: 37 ( Marks: 5 ) What are quantitative and qualitative perspectives in research?


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Question No: 38 ( Marks: 5 ) How should a claim begin? Question No: 39 ( Marks: 10 ) When you are applying for a job, you are selling a product of yourself .Critically evaluate the statement. Question No: 40 ( Marks: 10 ) Write a first letter of collection to your customer who has purchased electronic goods and has not cleared the balance of Rs.5000/-, which is now three months overdue


Fall 2009


Time: 120 min

Marks: 75


Communication is the process by which individuals share:

► Coordinate activities,and make decisions

► Body movements

► Techniques

► Skills



An exchange of information within an organization is called:

► Internal communication(page 5)

► External communication

► Horizontal communication

► Vertical communication


Research Proposal is one kind of proposal and other one is:

► Solicited proposal

► Unsolicited proposal

► Business Proposal (page 145)

► Marketing Proposal


Solicited Sales letters are written:

► In response to an inquiry (page 107)

► To increase marketing of a product

► To persuade buyer to buy a product

► To sell a product or service



A standing committee is one that operates permanently:

► Month after month

► Week after week

► Year after year (page 116)

► After six monthss


Task force is ------------- after solving a specific problem, assigned to them.

► engaged to other problems

► disbanded (page 116)

► engaged to routine work

► sent on leave


Written summary of a business meeting is called:

► Minutes (page 117)

► Motion


► Circular

► Agenda


The minutes of informal meeting are signed by the person who took them and sometimes by the ----------------- as well.

► chairman

► presiding officer(page 118)

► advisory

► manager


A ------------------is a cross between interoffice memo and a formal report.

► memo report(page 125)

► analytical memo report

► informational memorandum report

► feasibility report


Personal Nonverbal communication involves kind of nonverbal behavior that is unique to:


► Four persons

► One person (page 15)

► Six persons

► Three person


---------------is a process in which two or more parties try to resolve differences, solve problems and reach agreement.

► Negotiation (page 185)

► Communication

► Consultation

► Discussion


In win-lose strategy, the problems or conflicts are focused and the party is satisfied due to:

► Iinitiator (page 186)

► Both parties

► One party

► Second party


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How many types of power are in negotiation?

► Five (page 188)

► Seven

► Six

► Four


-------------- power is exerted by those who use their authority or any force, emotional or physical, against the interest of the other party.

► Coercive (PAGE 188)

► Expertise

► Legitimate

► Consultative


In which negotiation method both parties are dissatisfied?

► Withdrawal (PAGE 191)

► Accommodation

► Competition

► Cooperation



While writing and presenting your Thesis or Dissertation, you go through many stages. First stage is:

► Preparing the Proposal

► Writing the Research Paper

► Making an outline

► Thinking about It (PAGE 195)


: --------------- defines the word research as: "Research is conducted to solve problems and expand knowledge. Research is a systematic way of asking questions, a systematic method of enquiry."

► Drew (PAGE 197)

► Howard and Sharp

► A psychologist

► A scientist


The--------------- section of a thesis explains the reasons for doing the research, and indicates why the research is important, valuable or significant.


► Introduction

► Background (PAGE 198)

► Conclusion

► Central


------------------is a well established research question that can be in the form of a descriptive statement or a question.

► Analysis

► Hypothesis (PAGE 203)

► Appendices

► Criticism


: --------------------- are designed to analyze relationships between two or more variables.

► Co relational Studies (PAGE 207)

► Causal comparative studies

► Descriptive studies

► Group studies



A person has to follow three steps for an oral presentation which are: 1. Planning your presentation, 2. ------------------ your presentation, 3. Completing your presentation.

► Learning

► Speaking

► Writing (PAGE 177)

► Listening


If you are citing a work done by three to five authors what will be the proper way to refer them?

► Kernis, Cornell, Sun, Berry & Harlow, 1993 (PAGE 215)

► Kernis, Cornell, and Sun, and Berry, & Harlow 1993

► Kernis and Cornell, Sun, Berry, & Harlow, 1993

► Kernis and Cornel, Sun and Berry and Harlow 1993


Before writing a message, which of the following steps are necessary for effective communication?

► Define the purpose of the message.

► Analyze your audience – readers or listeners, outline – organize – your message.

► Choose the ideas to include, collect all the facts to back up these ideas.


► All of the above (PAGE 42)


AIDA plan stands for:

► Attention, Interest, Desire, Action (PAGE 67)

► Authority, Interest, Disclose, Accuracy

► Accuracy, Internal, Diction, Attention

► Action, Interest, Desire, Authority


'Arrived at the conclusion’ is --------------------- expression and ‘Concluded’ is ---------------- expression.

► Concise, verbose (PAGE 21)

► Verbose, concrete

► Concise, simple

► Verbose, concise


Collection letters are usually written in:

► Line


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► Series

► Serial

► Steps (PAGE 101)


How many major delivery methods are used for an oral presentation ?

► Three

► Four (PAGE 180)

► Two

► Five

(1) Extemporaneous(2) Reading(3) Memorization(4) Impromptu


An attachment notation is included to remind the reader to check for additional pages of information. This is typed single or double space below the reference initials.

Match the above statement with one of the followings:

► Enclosure(s) (PAGE 51)

► Copy Notation

► Postscript

► Attention line



In claim letter the initial statement should contain:

► Good news (PAGE 92)

► Bad news

► Mixed news

► Ambiguous


While drafting a letter which thing should we ignore?

► Be Specific.

► Avoid general objectives.

► Be as clear as possible about the kind of opportunity and industry you’re looking for.

► We can talk in a difficult language (PAGE 160)

Question No: 31 ( Marks: 2 )

What is case study research?


Briefly describe a claim letter.



What is pre-employment test?


What are lose-win strategies in negotiation?


What is a good opening in a report?


What are some of the uses of a memo?


How can we handle questions in a presentation?


What are the points to write an adjustment letter?


What is memorandum? What are the internal purposes of memorandum?



As a chairman of a commission appointed by the government, write a report on the causes of corruption in the country, make feasible suggestions how to eradicate this evil.


Fall 2009


Time: 120 min

Marks: 75


In letter writing, the format in which all essential parts are started from the left hand margin along with open punctuation is known as:

► The semi block

► Full block (PAGE 52 )

► Modified block

► Long block



Supporters of--------------- theory believe that communication is not linear, but circular process.

► Electronic

► Social environmental

► Rhetorical (PAGE 8)

► Electronic and rehtorical


It is an analysis of business done during the whole month.

► Daily Market Report

► Weekly Market Report

► Monthly Market Report (PAGE 137)

► Quarterly Market Repot


Written summary of a business meeting is called:

► Minutes (PAGE 118)

► Motion


► Circular

► Agenda


--------------- is a group of people who are appointed to solve a specific problem.

► A standing committee

► A committee

► A task force (PAGE 117)

► A help desk


The minutes of informal meeting are signed by the person who took them and sometimes by the ----------------- as well.

► chairman

► presiding officer (PAGE 118)

► advisory

► manager


Reports, which show “progress,” accomplishments, or activities over time or at a given stage of a major assignment are known as -------------.



► periodic reports

► conference reports

► progress reports (PAGE 125)


Letter reports are of ----------- types:

► four

► two (PAGE 127)

► three

► five


Personal Nonverbal communication involves kind of nonverbal behavior that is unique to:

► Four persons

► One person (PAGE 15)

► Six persons

► Three person



Which approach is the most common way to organize a resume?

► Functional

► Chronological (PAGE 151)

► Analytical

► Job oriented


In which type of resume, the work-experience section dominates after name, address and objective.

► The Chronological Resume (PAGE 151)

► The Functional Resume

► The Combination Resume

► Job oriented Resume


If your message is specific, definite and vivid; you are applying which one of the following principles:

► Conciseness

► Concreteness (PAGE 31)

► Completeness

► Consideration



-------------- power is exerted by those who use their authority or any force, emotional or physical, against the interest of the other party.

► Coercive (PAGE 188)

► Expertise

► Legitimate

► Consultative


---------------is exerted by someone who can influence and manipulate behaviour.

► Consultative power

► Expertise power

► Reward power (PAGE 188)

► Legitimate power


Principled bargaining acknowledges the Australian ethic of a :

► Foul play

► Fair go (PAGE 190)

► Good relation


► Bad relation



► Preparing the Proposal

► Writing the Research Paper

► Making an outline

► Thinking about It (PAGE 195)

Writing and Presenting Your Thesis or Dissertation STAGES • Thinking about It• Preparing the Proposal• Conducting the Research• Writing the Research Paper• Define research• Discuss basic elements of a research paper• Sharing the Research Outcomes with Others

• Revising the Research Paper


A good proposal should contain a good --------------- and it is the first thing to help the reader to understand the nature of your work.

► Question

► Name

► Title (PAGE 197)

► Theme



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Which tests are designed to check competency or specific abilities of a candidate, needed to perform a job?

► Psychological tests

► Drug tests

► Job skills tests (PAGE 170)

► General tests


Evaluation studies are usually described as either------------------ or summative.

► Formative (PAGE 207)

► Informative

► Experimental

► Analytical


---------------- appears as an appendix at the end of your thesis.

► Raw data (PAGE 205)

► Synopsis

► Preface

► Tables and Figures



I. In APA format, If you are directly quoting something in your research paper from an other work, you will need to include the author's last name, year of publication, and the ----------------- for the reference

► author’s birth date

► page number (PAGE 214)

► name of book

► title page


What are individual cultural variables?

► Economics, politics

► Language, social norms

► Education, economics

► Accepted dress, manners (PAGE 36)


AGM stands for:

► A Great MeetingAnnual

► Annual General Meeting (PAGE 118)

► All Group Members

► Annual body of members



Fisher and Ury (1991) developed a concept known as :

► Principled bargaining (PAGE 190)

► Negotiation

► Communication

► No communication


Certain analytical reports are called:

► Proposals (PAGE 145)

► Recommendation

► Memo

► Overview


All seven C’s can be applied to:

► Oral communication

► Written and non verbal communication

► Oral and verbal communication

► Effective business communication (EVERY ONE KNOWS)



How many major delivery methods are used for an oral presentation ?

► Three

► Four (PAGE 181)

► Two

► Five


In claim letter the initial statement should contain:

► Good news (PAGE 92)

► Bad news

► Mixed news

► Ambiguous


Which tests do provide quantitative information about a candidate’s skills, attitudes, and habits?

► Written tests

► Pre-employment tests (PAGE 170)

► Oral tests

► General tests



Clarity is achieved in part through a balance between ……………………………….

► Precise and familiar language (PAGE 21)

► Complex and difficult language

► Easy and simple language

► Rough and tough language


Write a note on bibliography in thesis.


What is bibliography?


What are the objectives of a credit-refusal letter?



Collection is a sensitive issue therefore which practices should be avoided?


Mention key points of unsolicited application letter.


Differentiate between causal-comparative and corelational research.


Evaluate the basic points of EQ in your interview.


Write a note on functional resume.


Differentiate the following:

i) Research Perspectives


ii) Research Types


Write a letter granting adjustment to your customer about the new rain coat, which is much better in quality and guarantee, is of one year.


Fall 2009


Time: 120 min

Marks: 75


------------------ machine scans a printed page, converts it to a signal, and transmits it.

► A Facsimile (PAGE 61)

► A Photocopy

► An Electronic

► A Printer


Facial expressions, such as frowns or smiles, are ---------------- forms of communication.


► Verbal

► Non-verbal (PAGE 16)

► Written

► Verbal and non verbal


Which is a list of source material on a particular subject?

► Bibliography (PAGE 134)

► Index

► Appendixes

► Glossary


Which writing style characterizes memos?

► Informal ( PAGE 113)

► Formal

► Impersonal tone


► Neutral


The person who has the power to act upon and carry out decisions is known as:

► Chairman

► Executive (PAGE 118)

► Advisory

► Leader


Reports, which show “progress,” accomplishments, or activities over time or at a given stage of a major assignment are known as -------------.


► periodic reports

► conference reports

► progress reports (PAGE 125)



-----------------is often used when sending information to a reader outside your organization.

► Letter (PAGE 7)

► Memo

► Minutes

► Application

Ways of External Communication

• Letters, pamphlets, annual reports, interviews with the news media, etc.


In which communication expressions are not encoded in words?

► Non-verbal (PAGE 15)

► Verbal

► Written

► Verbal and written


If your message is specific, definite and vivid; you are applying which one of the following principles:

► Conciseness

► Concreteness (PAGE 31)

► Completeness


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► Consideration


Which type of interview is less formal and unstructured?

► Situational Interview

► Structured Interview

► Opening-ended interview (PAGE 168)

► Casual interview


---------------is a process in which two or more parties try to resolve differences, solve problems and reach agreement.

► Negotiation(PAGE 185)

► Communication

► Consultation

► Discussion




► Initiator (PAGE 186)

► Both parties

► One party

► Second party



► Consultative power

► Expertise power

► Reward power (PAGE 188)

► Legitimate power


Principled bargaining acknowledges the Australian ethic of a

► Foul play

► Fair go( PAGE 190)

► Good relation

► Bad relation



How many types of pre-employment tests are administered by companies?

► Three(PAGE 170)

► Four

► Two

► Five


There are------------- major research perspectives.

► Two(PAGE 206)

► Three

► Four

► Five


According to Psychologists, 50 percent of an interview’s decision is made within how many seconds?

► First 30 seconds

► 60 to 90 seconds

► 30 to 60 seconds(PAGE172)




If a study uses language such as naturalistic, field study, case study, context, situational, constructivism, meaning, multiple realities, it has used a ----------------.

► Formal perspective

► Qualitative perspective (PAGE 206)

► Informal perspective

► Quantitative perspective


A ----------------section of thesis can contain a flow chart which summarizes the way in which various processes involved in the project fit together.

► Rationale

► Methodology (PAGE 204)

► Discussion

► Analysis


A person has to follow three steps for an oral presentation which are: 1. Planning your presentation, 2. ------------------ your presentation, 3. Completing your presentation.

► Learning

► Speaking

► Writing (PAGE 177)


► Listening


While delivering an oral presentation to large groups, a person should use what kind of style?

► Casual

► Informal

► Formal (PAGE 179)

► Interpersonal


It does not mean that the use of old-fashioned expressions such as ‘your kind enquiry’, ‘thank you’ and ‘please’. Rather, it grows out of respect and concern for others. It is a quality that enables a request to be refused without killing all hope of future business.

Match this statement with one of the following principles of communication:

► Conciseness

► Courtesy (PAGE 28)

► Consideration

► Completeness


Certain analytical reports are called:

► Proposals (PAGE 144)

► Recommendation


► Memo

► Overview



► Line

► Series

► Serial

► Steps (PAGE 101)


Clear writing is easy to understand, which two words are required for this purpose?

► Short, easy (GENERAL QUESTION)

► Simple,short

► Short, complex

► Long, complex


Which one is not related to close paragraph?


► Make Action

► Keep Last Paragraph Concise and Correct

► End on a Positive, Courteous Thought

► Make a refusal statement (PAGE 46)


Collection letter should be written with the assumption that most people will:

► Pay(PAGE 100)

► Not pay

► Delay

► Ignore


Minutes, which tell more of the story of what happened and who said what at a meeting are:

► Resolution minutes


► Narrative minutes

► Informal minutes

► Formal minutes(PAGE118)


If you are new to a job market, you want to redirect your career,which approach you should adopt in a resume.

► Chronological

► Functional(PAGE 152)

► Combined

► Job oriented


While drafting a letter which thing should we ignore?

► Be Specific.

► Avoid general objectives.

► Be as clear as possible about the kind of opportunity and industry you’re looking for.

► We can talk in a difficult language(PAGE 160)

FINAL TERM EXAMINATION


Spring 2009


Question No: 1 ( Marks: 1 ) - Please choose one Communication is a process of transmitting and receiving_________________ message. ► Verbal and non verbal (page 4 ) ► Verbal and oral ► Written and oral ► Written and non verbalRef: Components of communicationCommunication is a process of transmitting and receiving verbal and nonverbal message. Communication is considered effective when it achieves the desired reaction or response from the receiver. Simply stated, communication is a two-way process of exchanging ideas or information. Question No: 2 ( Marks: 1 ) - Please choose one ------------------- is often effective for getting a motivational message out to a large number of people. ► Groupware ► Videotape (page 62) ► Software ► Teleconferencing Ref: Oral communication may take the form of• staff meeting reports, face to face discussions,• presentations, audio tapes, telephone chats,• teleconferences, or videotapes Question No: 3 ( Marks: 1 ) - Please choose one Research Proposal is one kind of proposal and other one is: ► Solicited proposal ► Unsolicited proposal ► Business Proposal (page 145) ► Marketing ProposalRef: Kinds of Proposal• Research Proposal• Business ProposalQuestion No: 4 ( Marks: 1 ) - Please choose one While sending the message, you are__________ ► decoder ► encoder (page 10) ► decoder and encoder


► initiater Ref: Sender / Encoder• While sending a message, you are the “encoder”, the writer or speaker, depending on whether your message is written or oral. Question No: 5 ( Marks: 1 ) - Please choose one Solicited Sales letters are written: ► In response to an inquiry (page 107) ► To increase marketing of a product ► To persuade buyer to buy a product ► To sell a product or serviceRef: Solicited sales are the letters that you write in response to an inquiry. With these letters, theorganization has one central goal: to get responses quickly to someone’s request for information, use the direct plan for the solicited letter. Question No: 6 ( Marks: 1 ) - Please choose one Unsolicited letters are written on ADIA plan which is --------- step approach. ► five ► two ► four (page 161) ► one Question No: 7 ( Marks: 1 ) - Please choose one Written summary of a business meeting is called:

► Minutes (page 117) ► Motion ► Circular ► Agenda Ref: Minutes: written summary of a meeting’s business Question No: 8 ( Marks: 1 ) - Please choose one The minutes of informal meeting are signed by the person who took them and sometimes by the ----------------- as well. ► chairman ► presiding officer (page 118) ► advisory ► manager


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Ref: Usually the minutes are signed by the person who took them and sometimes by the presiding officer as well. Minutes are usually duplicated, and copies are sent to each person present at the meeting and to other designated officials. Lets look at the minutes of a meeting. Question No: 9 ( Marks: 1 ) - Please choose one What is a structured, written summary of a person’s education, employment background, and job qualifications? ► Bibliography ► Synopsis ► Resume (page 150) ► IndexRef: Analyze your purpose and audienceA resume is a structured, written summary of a person’s education, employment background,and job qualifications. Resume is a form of advertising. It is intended to stimulate an employer’sinterest in your. Question No: 10 ( Marks: 1 ) - Please choose one Which approach is the most common way to organize a resume? ► Functional ► Chronological (page 151) ► Analytical ► Job orientedRef: The chorological approach is the most common way to organize a resume, and many employers prefer it. Question No: 11 ( Marks: 1 ) - Please choose one What is the purpose of writing a follow-up letter to an organization? ► To show your interest in working for the organization. (page 165) ► To decline the offer of the organization. ► To ask for information. ► To represent organization’s attitudeRef: If your application letter and resume fail to bring a response within a month or so, following up with a second letter to keep your file active. This follow-up letter also gives you a chance to update your original application with any recent job-related information. Question No: 12 ( Marks: 1 ) - Please choose one An applicant should show interest in the job during the which stage? ► Screening stage


► Selection stage (page 168) ► Final stage ► First stageRef: Best approach during this selection stage on interviews is to show interest in the job, related your skills and experience to the organization’s needs, listen attentively, ask insightful question, and display enthusiasms. Question No: 13 ( Marks: 1 ) - Please choose one In which interview, recruiters see how does a candidate handle himself under pressure? ► Stress Interview (page 168) ► Situational Interview ► Video Interviews ► Structured InterviewsRef: Perhaps the most unnerving types of interview is the stress interview. Stress interviews helprecruiters see how you handle yourself under pressure. See how well a candidate handles stressful situations. During a stress interview, you might be asked pointed questions designed to irk or unsettle you. Question No: 14 ( Marks: 1 ) - Please choose one How many types of power are in negotiation? ► Five (page 188) ► Seven ► Six ► FourRef: Five types of workplace power .• Legitimate power bases on a persons position or role in an organization.their authority andcontrol over resources gives them power hat is acknowledged• Expertise power people with more skill and strength than others have to them;their colleaguesdefer to them• Reward power is exerted by someone who has control over resource desire by others.Such asperson can influence and manipulate behaviour• Coercive power is exerted by those who use their authority or any force, emotional or physical,against the interest of the other party• Consultative power is exerted by someone who seeks information, considers other’s advice and make plans with others Question No: 15 ( Marks: 1 ) - Please choose one



► Consultative power ► Expertise power ► Reward power (page 188) ► Legitimate powerRef: Reward power is exerted by someone who has control over resource desire by others.Such as person can influence and manipulate behaviour


BATNA stands for :

► Better acknowledged to narrative agreement.

► Best approach to a non related assignment.

► Best alternative to a negotiated agreement (page 191)

► Best approach to a narrative agreement


Which tests are designed to check competency or specific abilities of a candidate, needed to perform a job?

► Psychological tests

► Drug tests

► Job skills tests (page 170)

► General tests




► First 30 seconds


► 30 to 60 seconds (page 172)



A ----------------section of thesis can contain a flow chart which summarizes the way in which various processes involved in the project fit together.

► rationale

► methodology (page 204)

► discussion

► analysis

A methodology section can contain a flow chart which summaries the way in which the various processes involved in the project fit together


There are---------- research methods that are typically used in educational research.

► Three

► six

► Five (page 207)

► Two

In general, five methods are typically used in educational research



I. In APA format, If you are directly quoting something in your research paper from an other work, you will need to include the author's last name, year of publication, and the ----------------- for the reference

► author’s birth date

► page number (page 214)

► name of book

► title page

Reference from handouts

If you are directly quoting from a work, you will need to include the author, year of publication,and the page number for the reference (preceded by "p."). Introduce the quotation with a signal phrase thatincludes the author's last name followed by the date of publication in parentheses"


It is that part of language associated with but not involving the word system. It consists of the voice qualities and vocalizations that affect how something is said rather than what is said.

Select one which is true from the followings.

► Kinesics behaviour

► Paralanguage (page 16)

► Proximity

► Artifacts



Which one is the aspect of life styles of the country?

► Position of the family

► Social and economic levels

► Business hours

► All the above (page 33)


This form is named so because inside address, salutation and paragraphs are blocked not indented in this form. If plain paper is being used, heading, date, complimentary close and signature are typewritten at the horizontal centre of the page. They are placed so that they end near the right hand margin.

Match the above with one of the followings:

► The Block-form / Modified – Block (page 52)

► Full-Block

► The Semi-Block

► AMS (Administrative Management Society)


AGM stands for:


► A Great MeetingAnnual

► Annual General Meeting (page 118)

► All Group Members

► Annual body of members


----------------------emphasizes studies that are experimental in nature, emphasizes measurement, and search for relationships.

► Research method

► Quantitative perspective (page 206)

► Qualitative perspective

► Normal perspective


Which one of the the following characteristics should a person follow while writing an email?

► Concise, clear and polite (page 60)

► Verbose, rude and harsh

► Impolite and having negative tone

► Moderate



For writing a successful resume, which attitude is better to adopt?

► We Personal pronoun

► You (page 156)

► He\She

► All third persons


Which thing does reveal something about a candidate’s personality and professionalism during an interview?

► Style of talking

► Manners

► Physical appearance (page 172)

► Eye contact

Physical appearance is important because clothing and grooming reveal something about a candidate’s personality and professionalism


In which thing does a speaker do most of sending and a number of listeners do most of the receiving?

► Written tests

► Oral presentation (page 176)

► Interview


► Group discussion

This action of communication in which one speaker is doing most of the sending and a number of

listeners are doing most of the receiving is known as oral presentation

FINALTERM EXAMINATIONfall 2008

ENG301- Business Communication (Session - 2)Marks: 75

Question No: 1 ( Marks: 1 ) - Please choose oneIn---------punctuation, no line of heading or inside address is punctuated.close punctuationopen punctuationstandard Punctuationlong punctuation

Question No: 2 ( Marks: 1 ) - Please choose oneAMS is the abbreviation of:Administrative Management SocietyAlcholical Member SocietyAdvanced Management SocietyAsian Management Society

Question No: 3 ( Marks: 1 ) - Please choose onePerceiving nonverbal communication, the listener can determine happiness, fear, andsadness primarily from ______body movement.gestures.attire.eyes and face.

Question No: 4 ( Marks: 1 ) - Please choose oneWhich is a list of source material on a particular subject?BibliographyIndexAppendixesGlossary

Question No: 5 ( Marks: 1 ) - Please choose oneWhat are the basic divisions of a formal report other than prefatory and supplementaryparts?Written partsText partsOral parts


Added partsQuestion No: 6 ( Marks: 1 ) - Please choose oneComunication is ------------------ way process.twofourthreefive

Question No: 7 ( Marks: 1 ) - Please choose oneWhat is the brief overview of report s most important points?SynopsisExecutive SummaryContents.Bibliography

Question No: 8 ( Marks: 1 ) - Please choose oneComplaint letter should be called----------------.persuasive letterclaim letterinquiry lettersales letter

Question No: 9 ( Marks: 1 ) - Please choose oneA claim is written to-----------the company of the problem.informcomplaint againstmake claimrefuse

Question No: 10 ( Marks: 1 ) - Please choose oneCollection letter should be written with the assumption that most people will:PayNot payDelayIgnore

Question No: 11 ( Marks: 1 ) - Please choose oneMinutes, which tell more of story of what happened and who said what at a meeting are?Resolution minutesNarrative minutesInformal minutesFormal minutes

Question No: 12 ( Marks: 1 ) - Please choose one--------------- is a group of people who are appointed to solve a specific problem.A standing committeeA committeeA task force


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A help desk

Question No: 13 ( Marks: 1 ) - Please choose one------------is one of the members who monitors a committee's financial activities.TreasurerAdvisoryControllerSecretary

Question No: 14 ( Marks: 1 ) - Please choose oneThe minutes of informal meeting are signed by the person who took them and sometimesby the ----------------- as well.chairmanpresiding officeradvisorymanager

Question No: 15 ( Marks: 1 ) - Please choose oneClassification of a report is:Informal reports, Short reportsFormal reports , Long reportsFormal or Informal reports , Short or Long ReportsInformal repots, Long repots

Question No: 16 ( Marks: 1 ) - Please choose one------------------- reports are usually short messages with natural, casual use of language.PeriodicInformalFormalConference

Question No: 17 ( Marks: 1 ) - Please choose oneThe resume should be relevant, to the point and which quality is missing?Too longRepetitiousConciseComplex

Question No: 18 ( Marks: 1 ) - Please choose oneYou should use which approach in a resume if you are new to a job market, want toredirect your career.ChronologicalFunctionalCombinedJob oriented

Question No: 19 ( Marks: 1 ) - Please choose oneWhat is the purpose of writing a follow-up letter to an organization?


To show your interest in working for the organization . To decline the offer of the organization.To ask for information.To represent organization s attitude

Question No: 20 ( Marks: 1 ) - Please choose oneWhich principle is used to express yourself in fewest possible words?ClarityConcisenessCompletenessCorrectness

Question No: 21 ( Marks: 1 ) - Please choose oneIn which interview, recruiters see how does a candidate handle himself under pressure?Stress InterviewSituational InterviewVideo InterviewsStructured Interviews

Question No: 22 ( Marks: 1 ) - Please choose one-------------- power is exerted by those who use their authority or any force, emotional orphysical, against the interest of the other party.

CoerciveExpertiseLegitimateConsultative

Question No: 23 ( Marks: 1 ) - Please choose one--------------- is a negotiation method that involves people cooperating to produce asolution satisfactory to both parties.CollaborationCompetitionCompromiseCooperation

Question No: 24 ( Marks: 1 ) - Please choose oneWhile writing and presenting your Thesis or Dissertation, you go through many stages.First stage is:Preparing the ProposalWriting the Research PaperMaking an outlineThinking about It

Question No: 25 ( Marks: 1 ) - Please choose oneA good proposal should contain a good --------------- and it is the first thing to help thereader to understand the nature of your work.QuestionNameTitle


Theme

Question No: 26 ( Marks: 1 ) - Please choose oneThere are------------- major research perspectives.TwoThreeFourFive

Question No: 27 ( Marks: 1 ) - Please choose oneIf a study uses language such as naturalistic, field study, case study, context, situational,constructivism, meaning, multiple realities, it has used a ----------------.Formal perspectiveQualitative perspectiveInformal perspectiveQuantitative perspective

Question No: 28 ( Marks: 1 ) - Please choose oneHow many main delivery methods of an oral presentation are used?ThreeFourTwoFive

Question No: 29 ( Marks: 1 ) - Please choose oneGlobalization means that for a Company to survive, it must establish markets not only inits own country but also in--------------------.two countriessix countriesmany countriesthe whole world

Question No: 30 ( Marks: 1 ) - Please choose oneWhich one of the followings is not aspect of the AIDA plan plan?AttentionInterestDesire and actionSkill



Letters refusing orders call for the indirect plan or the---------------- approach.

► Sandwich ► Burger

► Neutral ► Negative


Circular letters are used:

► To send information to a group of company. ► To send the same information to a number of people.

► To communicate other company. ► To send information inside of a company



► A standing committee ► A committee ► A task force ► A help desk Question No: 4 ( Marks: 1 ) - Please choose one

------------is one of the members who monitors a committee's financial activities.

► Treasurer ► Advisory ► Controller ► Secretary Question No: 5 ( Marks: 1 ) - Please choose one

A ------------------is a cross between interoffice memo and a formal report.


► memo report

► analytical memo report ► informational memorandum report ► feasibility report Question No: 6 ( Marks: 1 ) - Please choose one

What is the purpose of writing a follow-up letter to an organization?

► To show your interest in working for the organization. ► To decline the offer of the organization. ► To ask for information. ► To represent organization’s attitude Question No: 7 ( Marks: 1 ) - Please choose one

How can both parties be unable to collaborate and walk away from the negotiation dissatisfied?

► Win-lose strategy ► Lose-win strategy ► Lose-Lose strategy ► Win-win strategy Question No: 8 ( Marks: 1 ) - Please choose one

The four basic purposes for giving a presentation are to inform, to persuade, to motivate, and which thing is missing?

► To entertain ► To instruct ► To have a good interaction ► To talk to others



Which one is national variable from the followings?

► Time ► Space ► Economics ► Food Question No: 10 ( Marks: 1 ) - Please choose one

Laughing, crying, sighing, yawning, clearing the throat, groaning, yelling, whispering etc. show which one of the aspects:

► Vocal characterizers ► Vocal Qualifiers ► Vocal Segregates ► Vocal intensifiers Question No: 11 ( Marks: 1 ) - Please choose one

----------------------emphasizes studies that are experimental in nature, emphasizes measurement, and search for relationships.

► Research method ► Quantitative perspective ► Qualitative perspective ► Normal perspective Question No: 12 ( Marks: 1 ) - Please choose one

Globalization means for a Company to survive, it must establish markets not only in its own country but also in--------------------. ► all countries


► six countries

► many countries Doubt ► Asia Question No: 13 ( Marks: 1 ) - Please choose one

It has been in use since 1950. It uses full–block form and open punctuation. No salutation or complimentary close is used. Reader’s name is used in the first and last sentences. Subject and writer’s name are typed in capitals.

Match the above with one of the followings:

► The Block-form / Modified – Block ► Full-Block ► The Semi-Block ► AMS (Administrative Management Society) Question No: 14 ( Marks: 1 ) - Please choose one

Complaint letter should be called----------------. ► persuasive letter ► claim letter ► inquiry letter ► sales letter Question No: 15 ( Marks: 1 ) - Please choose one

A claim is written to-----------the company of the problem.

► inform ► complaint against ► make claim ► refuse Question No: 16 ( Marks: 1 ) - Please choose one

For writing a successful resume, which attitude is better to adopt?

► We


Personal pronoun ► You ► He\She ► All third persons Question No: 17 ( Marks: 1 ) - Please choose one

There are ------------- types of job letters ► two ► three ► four ► five Question No: 18 ( Marks: 1 ) - Please choose one

Why do we communicate?

One of the following is not the purpose of any given communication:

► to initiate some action.

► to impart information, ideas, attitudes, beliefs or feelings.

► to establish, acknowledge or maintain links or relations with other people.

► to misguide other person and win him to your side.


---------------is a process in which two or more parties try to resolve differences, solve problems and come to an agreement.

► Negotiation ► Communication

► Consultation ► Discussion Question No: 20 ( Marks: 1 ) - Please choose one

All pieces of literature, key journals and books referred to in a research proposal should be listed at the end of the proposal. It is called------------------ section of thesis.

► tables and figures


► appendices

► bibliography

► index


What are win-lose strategies in negotiation?


What today’s employer do seek in job applicants?


Which things are included in personal data while writing a resume?


How do we write long quotations in a thesis paper?


Write an example of minutes of the meeting from your course.


What are “Reading and Memorization” methods of delivering a presentation? Question No: 27 ( Marks: 5 )

Do you think that ‘Paralanguage’ and ‘Physical characteristics’ can convey non-verbal message more effectively? Comment on this statement.


Write a note on the followings:

A-Structured interviewB-Open ended interview


What are common errors to avoid in a letter report?



A good proposal has a good title and it is the first thing to help the reader understand the nature of your work.Comment.


Even the salutation and the complementary close have no punctuation in:

► Open punctuation page 54 ► Standard punctuation ► Close punctuation ► Long punctuation Question No: 2 ( Marks: 1 ) - Please choose one

What is CD-Rom database?

► It is used to put information in a form that is easy to digestPage 62 ► It is used to play computer disk ► It is a tool used during the high level meetings ► It is a tool to download songs



A message of congratulation or commendation is much like the message of: ► Condolence ► AppreciationPage 79 ► Refusal ► Acceptance Question No: 4 ( Marks: 1 ) - Please choose one

A letter that completes a valid contract between a buyer and a seller is called:

► An order letter ► An acknowledgement letterPage 84 ► An inquiry letter


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► A sales letter Question No: 5 ( Marks: 1 ) - Please choose one

Unsolicited letters are written on ADIA plan which is --------- step approach.

► five

► two

► four Page 61

► one Question No: 6 ( Marks: 1 ) - Please choose one

------------------- reports are usually short messages with natural, casual use of language.

► Conference ► Periodic ► Informal Informal reports are usually short messages with natural, casual use oflanguage. ► Formal Question No: 7 ( Marks: 1 ) - Please choose one

-----------------is often used when sending information to a reader outside your organization.

► LetterPage 127 ► Memo ► Minutes ► Application Question No: 8 ( Marks: 1 ) - Please choose one

For a good communicator, it is important to predict how the customer will respond and this aspect is called:

► Perception ► Perfection ► Personality ► Practice



There are ---------------- negotiation strategies.

► Two ► Three

► Four Page 186 1. Win-win strategy• 2. Win-lose strategy• 3. Lose-win strategy• 4. Lose-Lose strategy ► Five Question No: 10 ( Marks: 1 ) - Please choose one

How many types of power are in negotiation?

► FivePage 188 ► Seven ► Six ► Four Question No: 11 ( Marks: 1 ) - Please choose one

Which is an active process of receiving aural stimulus?

► ListeningPage 192 ► Thinking ► Talking ► Silence Question No: 12 ( Marks: 1 ) - Please choose one



► First 30 seconds ► 60 to 90 seconds ► 30 to 60 secondsPage 172 ► 40 to 50 seconds Question No: 13 ( Marks: 1 ) - Please choose one

Which one of the subjects is not the part of communication?

► Semantics (the study of word choice) ► Linguistics (the study of language) ► Rhetoric (the study of writing and speaking effectively) ► GeologyPage 1 Question No: 14 ( Marks: 1 ) - Please choose one

AGM stands for: ► A Great MeetingAnnual

► Annual General Meeting ► All Group Members ► Annual body of members Question No: 15 ( Marks: 1 ) - Please choose one

Claim letter is also called:

► Complaint letter ► Adjustment letterPage 91 An adjustment letter is the reply to a complaint (called a claim letter). ► Credit refusing letter ► Collection letter Question No: 16 ( Marks: 1 ) - Please choose one

Complaint letter should be called----------------. ► persuasive letter ► claim letterPage 90 ► inquiry letter ► sales letter



There are ------------- types of job letters ► two Page 161 ► three ► four ► five Question No: 18 ( Marks: 1 ) - Please choose one

Which tests do provide quantitative information about a candidate’s skills, attitudes, and habits?

► Written tests ► Pre-employment tests ► Oral tests ► General tests Question No: 19 ( Marks: 1 ) - Please choose one

A person has to follow three steps for an oral presentation which are: 1. planning your presentation, 2. ------------------ your presentation, 3. completing your presentation.

► learning ► speaking ► writing ► listening Question No: 20 ( Marks: 1 ) - Please choose one

In APA format, if you are directly quoting something in your research paper from another work, you will need to include the author's last name, year of publication, and the ----------------- for the reference. ► author’s birth date ► page number ► name of book ► title page



-------------------is included to remind the reader to check for additional pages of information. ► Copy of notation ► EnclosurePage 51 ► Subject line ► Attention line Question No: 2 ( Marks: 1 ) - Please choose one

Letters, pamphlets, annual reports, interviews are part of ---------------- communication.

► external communication Page 07 ► internal communication ► written communication ► verbal communication Question No: 3 ( Marks: 1 ) - Please choose one

It describes the condition of a commodity in the market on a certain date for a specific period.

► Letter report ► A market report

A market report describes the condition of a commodity in the market

on a certain date for a specific period. It points out the business

conditions in a market at a given time ► Progress report ► Periodic report Question No: 4 ( Marks: 1 ) - Please choose one

Which writing style characterizes memos?

► InformalPage 113

► Formal

► Impersonal tone


► Neutral



► A standing committee ► A committee ► A task force ► A help desk Question No: 6 ( Marks: 1 ) - Please choose one

In which type of resume, the work-experience section dominates after name, address and objective.

► The Chronological Resume ► The Functional Resume ► The Combination Resume ► Job oriented Resume Question No: 7 ( Marks: 1 ) - Please choose one


► Iinitiator ► Both parties ► One party ► Second party Question No: 8 ( Marks: 1 ) - Please choose one

BATNA stands for :

► Better acknowledged to narrative agreement. ► Best approach to a non related assignment. ► Best alternative to a negotiated agreement ► Best approach to a narrative agreement Question No: 9 ( Marks: 1 ) - Please choose one



► Preparing the Proposal ► Writing the Research Paper ► Making an outline ► Thinking about It Question No: 10 ( Marks: 1 ) - Please choose one

The speaker makes a presentation with the help of an outline, note cards, or visual aids in which method of delivery?

Writing

► Memorization ► Reading ► Extemporaneous ► Writing Question No: 11 ( Marks: 1 ) - Please choose one

It is saying what you want to say in the fewest possible words without sacrificing the other qualities. In it, the message is complete without being wordy. It increases emphasis in the message. Match this statement with one of the following principles of communication:

► Conciseness ► Courtesy ► Consideration ► Completeness Question No: 12 ( Marks: 1 ) - Please choose one

Fisher and Ury (1991) developed a concept known as :

► Principled bargaining


► Negotiation ► Communication ► No communication Question No: 13 ( Marks: 1 ) - Please choose one


► Line ► Series ► Serial ► Steps Question No: 14 ( Marks: 1 ) - Please choose one

The form of communication used most of the time for written messages to persons inside your organization is called: ► MemorandomPage 11 ► Business letter ► Pamphlet ► Adjustment letter Question No: 15 ( Marks: 1 ) - Please choose one

Making feedback more useful which aspect is the most important from the followings:

► Planning how and when to accept it. ► Being receptive to your audience’s responses. ► Encouraging frankness. ► Using it to improve communication. Question No: 16 ( Marks: 1 ) - Please choose one

In which letter, you need to start by capturing the reader’s attention and interest.


► Unsolicited ► Formal ► Informal ► Solicited Question No: 17 ( Marks: 1 ) - Please choose one

There are ------------- types of job letters ► two Page 161 ► three ► four ► five Question No: 18 ( Marks: 1 ) - Please choose one

Which thing does reveal something about a candidate’s personality and professionalism during an interview?

► Style of talking ► Manners ► Physical appearancePage 172 ► Eye contact Question No: 19 ( Marks: 1 ) - Please choose one

Which of the following is a part of informal communication?

► Memo ► Letter ► Faxes ► Casual Communication among employees Question No: 20 ( Marks: 1 ) - Please choose one

In a claim letter, the initial statement should contain:


► good news ► bad news ► mixed news ► ambiguous

IMPORTANT NOTE: solve these papers by your self also don’t depend on this solutionENG301 - Business CommunicationPast papers


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ENG301 - Business Communication Past papersapi.ning.com/files/IvD6s3ZSIz8468xBpbZ4M63cq-qqkQl*xnJqdCtgu6... · ENG301 - Business Communication Past papers ... The Semi-Block ... Mention