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Ensuring Organisational Memory through Audit and Quality
Improvement.
Amanda Mollett Head of Clinical Effectiveness & Audit
Jen Knight Clinical Audit Manager
Introduction
• About us– Who we are– The organisation
• The workshop– Purpose– Plan– Outcomes
React…quickly and negatively
Assume…you know what people
mean
Insist…it won’t work
How do we need to be
today?
The basics:•Be here in the room•Be flexible•Be respectful and supportive•Everyone has a voice•Challenge with purpose•No such word as ‘can’t’•Do it as a team
Suspend…your judgement
Understand…ask questions
Nurture…and build
VS
Knowledge
• Francis, Keogh & Berwick
• National Projects
• Local examples
Background
• Project
• Outcome
• Challenges
Processes
• How do you learn from audits?– What do you do?– What works?– What doesn’t work?– What needs tweaking?
• WHY???!!!• How do these things influence
practice/patient care?
So what about the quality?
• How do we work together with other teams in Trusts?
• What are the right changes?
• What’s important?
Learning
• What’s important to make your organisation an organisation that learns?– 1 key thing – quick
win– 1 key thing – slow
burn• How will you do it?
EffortIm
pact
• Gold standard for learning – is there one?
Assurance
• RAG rating– What do you do, and who does it?– What works?– What doesn’t work?– What needs tweaking?
Summary
• How have we changed to learn from this project?– The audit team– The Trust
• Org. memory
• Learn to think like a 3 year old…
Culture
Contact details
Amanda Mollett01344 415795
Jen Knight01344 415823
Any Questions?
