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Enterprise Mobility & the Cloud:
Enabling a Mobile Workforce
Trends, Challenges, and Strategies
• The IT industry is rapidly moving towards a world of mobile, cloud, big data, and social computing services – much faster than many realize. These technologies are forecasted to drive 90% of all IT growth over the next 5-7 years (IDC Nov 2012)
• In the federal government, agency leaders are looking to mobile and cloud technologies to offset increased budgetary pressures. These platforms allow agencies to reduce real estate, energy, and IT capital / infrastructure costs from increased worker mobility, telecommuting, cloud adoption
• By 2015, the federal government plans to save close to $5B annually through data center consolidation enabled by cloud computing (NextGov Jan 2013)
Introduction
First, let’s take a moment and review some key Mobility and
Cloud terms
What exactly is the Cloud?
“A model for enabling ubiquitous, convenient, on-demand network
access to a shared pool of configurable computing resources (e.g., networks, servers, storage,
applications, and services) that can be rapidly provisioned and released with minimal management effort or
service provider interaction.”
There are 3 basic Cloud Service Models - SaaS
App 1 App 2 App 3
Integration & Middleware
Infrastructure (Hardware, Network, Storage)
PaaS
IaaS
SaaS
Software as service. Software, applications, and data are hosted in “the cloud’ by a 3rd
party. Typically access via a web
browser.
There are 3 basic Cloud Service Models - PaaS
App 1 App 2 App 3
Integration & Middleware
Infrastructure (Hardware, Network, Storage)
PaaS
IaaS
SaaS
Platform as service.
A service that allows you to build,
deploy, and host applications in “the
cloud’ by a 3rd party.
There are 3 basic Cloud Service Models - IaaS
App 1 App 2 App 3
Integration & Middleware
Infrastructure (Hardware, Network, Storage)
PaaS
IaaS
SaaS
Infrastructure as service.
A service that allows you to utilize IT
hardware, network, and/or storage in “the cloud’ by a 3rd party.
Enterprise Mobility – Some Key Terms
• BYOD• Consumerization of IT• Enterprise Mobility• Mobile Device
Management (MDM)• Mobile Application
Management (MAM)• Over the Air (OTA)
Transmission• Virtual Desktop
Infrastructure (VDI)• User Experience
What is driving adoption of Enterprise Mobility and Cloud
in the workplace?
Smartphones are surpassing PCs in sales
Spending on mobile devices are surpassing PCs as part of a shift to platforms built on mobile computing, cloud services, social networking, and big data (IDC)
The rise of the tablet
80% of polled IT professional say tables are growing in organizational importance, 64% of organizations are adopting customer applications for business practices and 65% are predicting
an increase in employee owned devices used within the organization (InfoWeek)
Internet traffic from mobile devices is growing
rapidly
Global internet traffic originating from mobile devices climbed to 13% of total internet traffic in 2011. By 2015, more Americans will access the internet via mobile devices than desktop PC’s
(Federal Government Digital Strategy, May 2012)
Employees personal use of consumer cloud
services
End user experience with consumer cloud services is accelerating organizations’ cloud adoption (CDW 2013 State of the Cloud Report)
Consumerization of IT is driving BYOD adoption
According to Gartner, Smartphone BYOD programs are in place at 33% of companies
Consumerization of IT is driving BYOD adoption
According to Gartner, Tablet BYOD programs are in place at 47% of companies
Consumerization of IT is driving BYOD adoption
40% report their agency has or will implement BYOD within the next 2 years (Mobile Work Exchange May 2013).
38% of companies expect to stop providing devices to workers by 2016 (Gartner April 2013)
The Federal Gov’t is committed to Mobile and the Cloud
Federal Data Center Consolidation Initiative (FDCCI)
Feb 2010 FDCCI Created
Federal Data Center Consolidation Initiative (FDCCI)• Created to reverse historic growth of Federal data
centers – from 432 in 1998 to 1100+ in 2009 (FDCCI FAQs May 2012)
• Focus on reducing costs of hardware, software, IT operations
• Shift IT investments to more efficient computing platforms
• Reduce overall energy and real estate footprint• Increase IT security posture of the government
By 2015, Federal
agencies plan to eliminate
more than 800 data centers (FDCCI FAQ
2012)
The “Cloud First Strategy”
Feb 2010 FDCCI Created
Feb 2011 Cloud First Strategy
Cloud First Strategy• Accelerate pace gov’t realizes value from cloud
computing• Require agencies to evaluate cloud computing options• Articulates benefits, considerations, and trade-offs of
the cloud• A decision framework & case examples for cloud
migration• Cloud computing implementation resources• Defined activities, roles, and responsibilities for cloud
adoption
42% of Federal agencies
implemented or maintained cloud service in 2012, up from 29% in 2011 (CDW
2013 State of the Cloud)
Federal Risk & Authorization Management Program
Feb 2010 FDCCI Created
Feb 2011 Cloud First Strategy
Dec 2011 FedRAMP Launched
Federal Risk &Authorization Management Program (FedRAMP)• A federal program to certify public cloud providers• A more consistent approach to cyber security in the
cloud• Provides standardized approach to security
assessment, authorization, and continuous monitoring for cloud products and services
• Long-term used to certify mobile devices
Today, there are 2 certified
cloud providers with over 75 providers in process for certification
Digital Government: Building a 21st Century Platform
Feb 2010 FDCCI Created
Feb 2011 Cloud First Strategy
Dec 2011 FedRAMP Launched
May 2012 Digital Gov’t Strategy
Digital Government Strategy outlines (3) objectives• Enable constituents and federal mobile work force to
access high-quality digital government information and services anywhere, anytime, on any device
• Seize opportunity to procure and manage devices, applications, and data in smart, secure, and affordable ways
• Utilize power of gov’t data to spur innovation and improve quality of service for American citizens
In May, GSA awarded
gov’t-wide contract for
wireless service &
mobile devices with projected
savings of $300M over 5
years (GSA.gov)
Department of Defense Mobile Device Strategy
Feb 2010 FDCCI Created
Feb 2011 Cloud First Strategy
Dec 2011 FedRAMP Launched
May 2012 Digital Gov’t Strategy
Jun 2012 DoD Mobile Device Strategy
DoD Mobile Device Strategy outlines (3) goals• Advance and evolve the DoD IT Infrastructure to
support mobile devices• Institute mobile device policies and standards• Promote development and use of DoD mobile and web
enabled applications
The DoD is looking to
support 100K+ unclassified users by 2Q 2014 and ultimately
support 600K users
(Feb 2013 DoD Mobile Device Implementatio
n plan )
Benefits and Challenges
Workforce mobility and telecommuting are gaining
steam
Mobile Work Exchange April 2013
According to the GSA, telework delivers a 200-1500% ROI through increased productivity, reduced absenteeism, lower real estate costs, and reducted recruitement needs
…and offer tremendous personal savings & benefits
Mobile Work Exchange April 2013
According to the Mobile Work Exchange, the telework week held in March saved over $12M in commuter costs
Various benefits are driving adoption of Mobile &
Cloud
Increased Productivity
Employee Satisfaction
Business agilityScalability (“Elasticity”)
Lower Capital Expense
Innovation
Messaging BusinessApplications
DataEmail
Improved customer experience
Top Cloud Barriers – IT Leaders
CDW 2013 State of the Cloud Report
…but there are challenges & barriers with Mobile
& Cloud
• C-Level pressure to act now
• Security of proprietary data and systems
• Technology integration
• Service performance
• Budgets / BYOD hidden costs
• Lack of corporate policies
• Cultural adoption & training
• Rapid pace of technology change
• Large & growing # of vendors
• Regulatory & mandate compliance
• Supporting multiple OS / Plaforms
• Changes to organizational R&R
Federal & corporate IT leaders are struggling with:
73%
60%
42%
27%
30%
35%
Security
Budgets
Policies
Technical
Leadership
Culture
0% 50% 100%
Top Mobile Barriers – Federal IT Executives
Mobile Work Exchange Survey May 2013
46%Security
32%Performance
25%Integration
Software solutions exists to deal with some
challenges
Software FeaturesMobile Device Management (MDM)
• Software that secures, monitors, manages and supports mobile devices deployed across mobile operators, service providers and enterprises.
• MDM functionality typically includes over the air (OTA) distribution of applications, data and configuration settings for all types of mobile devices
• This applies to both company-owned and employee-owned (BYOD) devices across the enterprise or mobile devices owned by consumers
Mobile Application Management
• Software to add, remove, or update custom or 3rd party applications in a centralized fashion.
• Includes user authentication, authorization, and grouping; over the air (OTA) application provisioning, automated application provisioning, automated application configuration, application updates, application back-up, application removal, application white list and black list management
Mobile Application Development Platform
• A comprehensive suite of products and services that enable development and deployment of mobile applications
Network Access Control (NAC)
• A networking solution used to define and implement a policy that describes how to secure access to network nodes by devices when they initially attempt to access the network.
• Aims to control access to a network with policies, i
Virtual Desktop Infrastructure (VDI)
• Hosting a desktop operating system within a virtual machine (VM) running on a hosted, centralized or remote server
….but a comprehensive mobile & cloud strategy is
required
Strategy
EnterpriseStrategy
Enterprise Strategy• Enterprise strategy and
vision
• Workforce enablement
• Business processes
• Customer, suppliers &
partners
• Marketing and adoption plans
….but a comprehensive mobile & cloud strategy is
required
Strategy
Governance
Program Governance
• Portfolio management
• Performance measurement
• Organizational structure
• Expense and asset
management
• Corporate policies
….but a comprehensive mobile & cloud strategy is
required
Strategy
Security
Security
• Security Policies
• Risk Management
• Network access and control
• Device & application
management
….but a comprehensive mobile & cloud strategy is
required
Strategy
Applications
Applications
• Application strategy
• Application architecture
• User experience and design
• IT capabilities & processes
An assessment & roadmap tool to manage the
complexity
Mobile Readiness & Maturity Score Card
Category Evaluation Component Maturity Score Gaps & Summary Findings
Enterprise Strategy • Enterprise strategy & vision• Workforce enablement• Business processes• Customers, suppliers, & partners• Marketing & adoption plans
Level 0 - NoneLevel 1 - LowLevel 2 - MediumLevel 3 – HighLevel 0 - None
• Complete• Complete• Complete• Complete• Complete
Governance • Portfolio management• Performance measurement• Organizational structure• Expense & asset management• Mobile policies
Level 1 – LowLevel 2 - MediumLevel 3 - HighLevel 0 – NoneLevel 1 – Low
• Complete• Complete• Complete• Complete• Complete
Security • Mobile security policies• Risk management• Network access & control• Device & application management
Level 2 - MediumLevel 3 - HighLevel 0 – NoneLevel 1 – Low
• Complete• Complete• Complete• Complete
Applications • Application strategy• Application architecture• User experience & design• Capabilities & processes
Level 2 - MediumLevel 3 – HighLevel 0 - NoneLevel 1 – Low
• Complete• Complete• Complete• Complete
Identify gaps, determine mobile ‘readiness’…
Assessing maturity level (0-3) for each evaluation component
and build the strategy roadmap with all
stakeholders
JUN 13 JUL 13 AUG 13 SEPT 13 OCT 13Initiative Sponsor
Enterprise StrategyEstablished Executive Steering CommitteeDefine Mobile Vision
PMOCIO / CMO
GovernanceWebinarsProduct Reports3rd Party ResearchDevelop Corporate Mobile Policies
HRVP Products
R&DLegal / CIO
SecurityMDM DeploymentNAC UpgradeMobile Security Policies
CIOVP Eng.
CSO
ApplicationsHR Pilot AppMEAP Vendor EvaluationAccounting / Finance Budget Approval ProcessUnified Communications RFP
HR / CIOCIO
CFO / CIOCIO
Workforce TrainingSales and Marketing TeamBusiness Unit 1 TeamAccounting / Finance Team
HRHRHR
Recommended Reports
CDWs 2013 State of the Cloud Report
Mobile Work Exchange Digital Government Strategy Report May
2013
Digital Government: Building a 21st Century Platform to Better Serve the
American People May 2012
Thank You
20149 Bandon Dunes CourtAshburn, VA 22182
Mobile phone: 703-402-0357 Robert M. O’Such, PMPPrincipal Consultant
7901 Jones Branch DriveSuite 400Mclean, VA 22102
Mobile phone: 856-266-2831 Don BrunsManaging Director
Business-IT EnablementStrategy | Planning | Execution
