52
Because New Zealand expects more. Because we expect more of ourselves. Stakeholder Review 2018 EXPECT MORE

EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

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Page 1: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

Because New Zealand expects more Because we expect more of ourselves

Stakeholder Review 2018

EXPECT MORE

New Zealandrsquos expectations are changing and so are ours Ravensdown is a co-operative connected in countless ways to food creation in New Zealand

We set out to be transparent about what we impact and what wersquore impacted by We want to be able to show and to see in concrete terms how far things have progressed where and when

We invite comparison and welcome the challenge Our business has many moving parts and a footprint that we need to measure and ultimately mitigate Where we need to do more we will report the gap so we can tackle the issues up front Wersquore sourcing more and more quality data about the business so we can track our progress on a whole range of things that really matter ndash to set high expectations and work towards exceeding them

MEASURE

EX

PEC

T M

OR

E

UP

Ravensdown is inspired by and sets out to inspire all those working so hard around us such as our people and our farmers working across our industry and our country

The win-win that will carry the economy and the environment forward is best unearthed through collaboration We continue to explore solutions to the challenges of our time

GAME

Smarter farming is about acknowledging we can all do better For us the hunger to improve runs deep We showcase our innovations to give an idea of what you can expect from Ravensdown into the future

EX

PEC

T M

OR

E

CHANGER

GROUND

The big question is ndash how to feed people and animals in ways that command an appropriate premium and are sensitive to the use of our precious natural resources We believe smarter farming is the answer And we believe that Ravensdown has a vital role to play in helping make that happen

Wersquore breaking new ground to make farming a lot smarter with information technologies research data people and products

Wersquore out to prove that the right decisions made for the right reasons create visible differences that benefit all of us

BREAKINGE

XP

ECT

MO

RE

CONTENTS08 Key Highlights10 Chairrsquos Report12 CEOrsquos Report16 Financial Commentary18 Business Model20 Strategic Framework22 01 mdashmdash Trusted and Leading26 02 mdashmdash Quality Agri-products30 03 mdashmdash Enabled People34 04 mdashmdash Science38 05 mdashmdash Technologies and Services42 Governance44 Board and Leadership

So herersquos our story

This is us

Putting our stake in the ground and measuring our

progress from here

Because New Zealand expects more

Because we expect more of ourselves

MORE gt

CAPITAL INVESTMENT IN RampD

ADDITIONAL OPERATIONAL EXPENDITURE OF $47M

At a glanceK

EY

HIG

HLI

GH

TS

REBATE EQUITY RATIO

$47 71

NEW SOLUTIONS LAUNCHED

$41m

PER TONNE

PROFIT BEFORE TAX AND REBATE FROM CONTINUING OPERATIONS

$63m

ClearTechregSurflexreg

08 Key HighlightsRavensdown Stakeholder Review 2018

ENGAGEMENT SCORE

OUR ENGAGEMENT SCORE SEES US MEETING THE THRESHOLD FOR THE ANZ TOP QUARTILE OF AON HEWITTrsquoS BEST EMPLOYERS

68NET PROMOTER SCORE

19

938

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

85

PUBLISHED AGRONOMY PLANS

201718 LOST TIME INJURY

FREQUENCY RATE IS

1238362

2017 Carbon Footprint154407 tCO2e

100

OF PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE

ASBESTOS REPLACEMENT EXPENDITURE

$21m

09Key HighlightsRavensdown Stakeholder Review 2018

WE CONTINUE TO BUILD THE LARGEST FARM ENVIRONMENTAL CONSULTANCY AND DEVELOP THE LARGEST TEAM OF CERTIFIED NUTRIENT MANAGEMENT ADVISORS IN THE COUNTRYJOHN HENDERSON CHAIR

10 Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

Johnlsquos Report ndash Chair

JohnrsquosReport

Your board is happy to report another strong performance in the year ending 31 May 2018 Prudent management and good fundamentals meant we were in a position to make an interim cash rebate of $1750 cash per tonne in June followed by a final rebate of $2950 to be paid in August Profit before rebate was a healthy $63 million from our continuing operations

It is worth noting that Ravensdown is not here to maximise profit at the expense of our natural environment safety or our local communities As a co-operative whose purpose is to enable smarter farming for a better New Zealand we seek to optimise profit in a sustainable way

This means returns for shareholders take many forms including new products expertise and technology that help them reduce environmental impact and optimise value from the land We are pleased to be able to pay a strong rebate to transacting shareholders but we believe neither the profit nor rebate are reliable measures of our co-operative We are determined to report measures of progress openly and transparently in the spirit of Integrated Reporting

In August 2017 Ravensdown threw its weight behind the ldquoWater Pledgerdquo which was signed by several prominent agri-sector leaders as a commitment to swimmable waterways Since then we have

Introduced a new ClearTechreg effluent treatment system that has the potential to reduce the dairy sectorrsquos fresh water use by 42 billion litres

Continued to build the largest farm environmental consultancy and develop the largest team of certified nutrient management advisors in the country

Deployed HawkEyereg technology that will help farmers see and show how they are complying with environmental requirements

Looking ahead we are in lockstep with the agencies and ministries that have come together to develop the action plan for water quality that arose out of the Land and Water Forum We aim to help our customers maximise nutrient efficiency so we focus on losses that can occur and recommend a sweetspot of the right rate of the right product in the right place and time Many of the examples in this Stakeholder Review are directly supporting good farming practice

My fellow directors deserve credit for setting the bar high in terms of identifying Ravensdownrsquos reason to be here Enabling smarter farming for a better New Zealand is a call to action as well as a common purpose that has galvanised the team

Irsquod also like to thank Tony Reilly for his 14 years of service as a Ravensdown director ndash a phenomenal achievement as he retires from that role He generated respect for his well-considered contributions and ran the Remuneration and Appointments Committee during his time as its Chair

As part of an ongoing commitment to review our board structure we will be presenting some proposed changes to our constitution at the annual meeting this year This will see the composition of the board change over the next two years from eight area-elected and two independently appointed directors to six area-elected and three appointed directors

I would like to acknowledge the contribution of the Ravensdown team and its supply and research partners The leadership team ably directed by CEO Greg Campbell has done a fantastic job communicating and implementing the strategy that was determined by the board

CH

AIR

To view video please visitravensdownconzintegratedreporting

11Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

OUR AIM IS TO HELP OTHERS REDUCE THEIR ENVIRONMENTAL IMPACT AND WE MUST LOOK IN THE MIRROR AND LOWER OUR OWNGREG CAMPBELL CEO

12 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Gregrsquos Report ndash CEO

Ravensdown has delivered another strong result and Irsquom enormously proud of the teamrsquos efforts and humbled by the support from shareholders

While this has been a consequence of a deliberate consistent strategy I see this fifth year of back-to-back progress as preparing the ground for a fundamental change that is needed within the agri-sector in general and within our co-operative in particular

The challenge facing so many businesses is how to thrive knowing natural resources are limited and need protecting while energy consumption emissions and water use need to be tackled Ravensdown is not just facing up to that fact but embracing it We are determined to help farmers manage their nutrients better

For us this is what lsquosmarter farming for a better New Zealandrsquo looks like Our aim is to help others reduce their environmental impact and we must look in the mirror and lower our own Being welcomed into the Sustainable Business Council last year joining the Climate Leaders Coalition and reporting our carbon emissions for the first time is just the beginning

The signals are strong The disruptive trends are many Societyrsquos expectations are ever higher

While we donrsquot pretend to have all the answers we must and will rise to the challenge The ambition has got to be that we could all look our grandchildren in the eye and say we tried our best to leave the planet in at least as good a shape as we found it Our staff are engaged with this higher purpose as shown by our staff engagement survey

Like last year this Stakeholder Review describes whatrsquos going well and where we need to do better It focuses on what matters to a variety of stakeholders and outlines how we add value both now

and into the future It is best read alongside our annual report which summarises our audited accounts for the year up to 31 May 2018 There are also videos on the website giving context to our story

Our shareholders have told us the best way to consider this co-operativersquos performance is to look at a range of inter-connected indicators and take a rounded view For example product quality matters and does not continue to occur or improve without investment And if we do not invest in the knowledge of our people the quality of advice would fall just as our physical assets would decline if we didnrsquot invest in maintaining them

It would be easier to ldquojog alongrdquo not trying to address asbestos in our stores and manufacturing facilities But we wouldnrsquot be doing our job if we just kicked the can down the road for future shareholders to bear A lsquohead in the sand and hope for the bestrsquo approach would represent a massive risk and would guarantee opportunities would be missed

Being clear-eyed about our role in the world the challenges we are facing and transparency of failure to hit targets is what this co-operative commits to We feel this fronting up is the best way to serve past current and future shareholders and contribute to the betterment of New Zealand

Investing in our network

For an organisation moving well over 1 million tonnes of granules minerals and rock around dust is always going to be an issue needing to be managed Apart from being a potential nuisance or hazard to staff and neighbours dust can also affect product quality through cross contamination As part of our commitment to creating a safe and healthy work environment we are focussing on dust management at our sites

CEO

GregrsquosReport

13Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

We have been busy installing dust suppression cones covers extractors doors roading and enclosures Good housekeeping handling protocols and quality imported or manufactured product also go a long way to cut dust occurring in the first place

Wersquore also looking at our stormwater which has the potential to contribute to the nutrient load into local waterways We need to manage this carefully throughout our network and there is much more we can and must do We have a number of new initiatives in place For example we are proud of the new store in New Plymouth which is showing the way with a filter pond system

Safety has yet again been a main area of focus and investment Ravensdown was proud to receive commendation from Worksafe for the way we worked with their team to resolve some issues we had with serpentine superphosphate

We are making strong progress through a long-term $17 million asbestos replacement programme and are already seeing the benefits to product quality as the replacement roofing makes the stores lighter and drier The health benefits of asbestos removal for neighbours and staff plus the more earthquake resilient buildings are harder to see but no less important

We know quality matters to our customers and spreaders For the past three years a consistent 82 have stated that fertiliser quality is excellent or very good and this means there is still room to improve from a high base

Environmental growth

Since starting in 2013 our environmental consulting business has delivered more than 33000 contracted hours of effort helping farmers with their mitigations and compliance needs The specialists also assist local and regional government deliver on their objectives while we support customers with practical responses to regulatory developments

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate We will also look for integration opportunities with our field-based team of agri managers

This is important as we know our customers trust the advice provided ndash our customer survey revealed that over 90 trusted the advice they received and agreed it was based on sound science

We will be structuring the Environmental team around three service streams

1 Regulatory compliance including our ldquoworry-freerdquo service where farmers ask us to take on all the steps involved in progressing or protecting a consent

2 Farm Systems Analysis where experienced highly trained specialists provide tailored advice for planning the future of the farm business

3 Integrated Catchment Management where we help farmers and local community members working together to protect their waterways

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate

To view video please visitravensdownconzintegratedreporting

14 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Subsidiary Aerowork took delivery of new bi-directional loaders while commissioning new maintenance software The staff of Aeroworkrsquos helicopter spraying operation bought that part of the business and continue to service Ravensdown and non-Ravensdown customers

New technologies that will boost automation and efficiency include the JD EdwardsOracle project that reduces manual processing HawkEyereg maps and records help farmers with making decisions and tracking actions C-Dax are rolling out their PastureMeter robot

The Nelson store was one of several buildings to benefit from the long-term asbestos removal programme New loaders were delivered to several locations

Demand for products and services

It was a record year for agrichemicals which are so important in protecting food grown for animals and humans Our seed product lines are also in demand as they too had a record year This all shows the agronomy offer is strong and our technical expertise is sought after The spreading ventures were busy but somewhat disrupted by the weather

Facing difficult trading conditions volumes of our animal health products were slightly down Wholly owned subsidiaries C-Dax and Aerowork had a profitable year The laboratory ARL continued to contribute positively

Lime tonnages were up as farmers looked to condition their soils and fertiliser tonnages were up with a significant contribution from new customers buying our products and industrial users buying more urea

Our joint venture Ravensdown Shipping Services provides added control in our supply chain Disruption to New Zealandrsquos supply of quality phosphate rock is a real risk to the agri-sector and was highlighted last year when a non-Ravensdown shipment of phosphate rock was seized in South Africa

We hosted a delegation from the company that supplies phosphate rock from the non self-governing territory of Western Sahara They outlined how many of the local Saharawi people are benefitting from that suppliers social development programmes and how many familiesrsquo livelihoods depend on the continuing legal trade in rock from that part of the world It seems clear that no group of activists speaks for all Saharawi We support the United Nations in its efforts for a solution to this long-running complex political dispute and will continue to monitor the activities of our supplier

Innovation progress

Our Primary Growth Partnership programme investigating improved aerial spreading precision is at the three-quarter mark on its seven-year journey We partnered with Massey to develop the AirScanreg technology which uses a hyperspectral camera to scan 1000ha an hour and provide several layers of information for analysis Vegetation soil fertility and economically optimal fertiliser application layers can then be provided for an evidence-based plan that can be sent to the IntelliSpreadreg-enabled aircraft

Sixty six farms have now utilised IntelliSpreadreg where computer-controlled hopper doors apply fertiliser where it is needed instead of where it is not So far 14 of land on those farms was excluded from application because it was ineffective culturally sensitive or environmentally vulnerable Avoiding this land in a way that is safer for pilots is a win-win for productivity and the environment

Work ahead involves continuing validation work testing that actual results match the modelled and scanned results We are also testing algorithms and systems that can verify placement rather than only indicating where the door opened or closed Our fifth Aerowork plane to be equipped with the IntelliSpreadreg system will take flight in Whanganui

In other developments C-Daxrsquos robot version of the PastureMeter will be launching in 2019 and we continue our investment through the Fertiliser Association of New Zealand into the OVERSEER nutrient modelling tool We also launched the ClearTechreg effluent treatment system that has the potential to drastically reduce water use in the dairy sector

Efficiency is the key

We repeated throughout the year what we started to say in last yearrsquos Stakeholder Review Sales tonnage is not the key performance metric for this co-operative Indeed in those situations where the science showed that the farmer and environment would gain from applying less fertiliser then that was a win for Ravensdown

Our coated urea product N-Protectreg saw significant growth on last year Compared to uncoated urea this Fertmark-accredited product reduces nitrogen emission to the air and keeps more nitrogen available to the plant In a ldquonitrogen-constrainedrdquo world which is also sensitive to phosphate loss we would expect to see strong growth in this ldquosmart fertiliserrdquo category of products

This is an important way we can help with smarter farming and customers and staff are engaged with this approach In the past four years we have welcomed 1900 new customers to the Ravensdown ranks

I thank our former General Managers of Operations and Organisational Development Kevin Gettins and Tracey Paterson for their contribution to the leadership team and welcome their replacements Stephen Esposito and Katrina Benedetti Forastieri

Ravensdownrsquos contribution to premium food creation in New Zealand was celebrated at two all-staff events early in our financial year Morale remains high with staff engagement levels now in the top quartile of NZ companies that survey with Aon Hewitt

We continue to engage with a variety of stakeholders and have achieved a lot on their behalf I thank the whole team for their contribution and I know they are up to the challenge ahead Volatility and uncertainty are increasing around the world But the company is better positioned than ever to deliver value now and into the future

15Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Financial commentary

Good financial performance and a healthy profit before rebate and tax of $63 million from our continuing operations allowed us to invest in areas aligned with our strategic priorities and continue delivering enduring value for stakeholders Our discontinued operations made a loss of $ 08 million after tax

The strong result enabled us to pay a full rebate of $47 per tonne which includes the interim cash rebate announced in March 2018 Your co-operative is retaining the $7 million profit to reinvest in the business in order to support our smarter farming purpose

Revenue was up as underlying volumes increased and margins were maintained at sustainable levels

Total expenses were up by $3 million mostly comprising an increase in sales and marketing expenses and the RampD component of operating expenditure This rise was consistent with our focus on enabling smarter farming which meant recruitment of environmental consultants maintaining the development programme that fast-tracks the training of new recruits and investing in research into new products and capabilities

The profit was actively impacted as we continued our asbestos removal programme spending $2 million in 201718 This is the fourth year of our programme Ravensdownrsquos broader capital reinvestment programme has led to an increase in non-cash depreciation

Equity has increased by $23 million to $429 million Our equity ratio before rebates increased from 73 to 78 After rebates our equity ratio continues to remain strong Total assets rose to $605 million We held more inventory than last year as a deliberate decision was made to import certain raw materials to mitigate possible short-term supply chain disruption

Property plant and equipment rose by $20 million on the back of continued reinvestment and new infrastructure projects including finishing the New Plymouth store We committed $2 million to further improvements that benefit health and safety

Intangible assets rose by $5 million with drivers being developments in our Enterprise Resource Planning software ClearTechreg and digital technologies such as HawkEyereg and aviation maintenance software RAMCO

Investments like these were made possible by a very positive operating cashflow of $98 million This consistently strong performance assists us to fund our capital investments

Bank debt reduced and trade payables increased due to the fact we held slightly more inventory and achieved more favourable payment terms with overseas suppliers

The board remains mindful of the need to provide financial returns and to maintain financial strength so the co-operative can reinvest in value-driving initiatives

As the business model on page 18-19 shows financial capital is one of six resources that we have an impact on and are impacted by The six are interconnected and need to be considered and reported on in an integrated way

The value created from financial capital is economic returns in the form of rebates to our shareholders and profits retained for future investment Economic returns are impacted by our investment in RampD technology infrastructure improvements our environmental initiatives and training our people This increases intellectual manufactured natural and human capitals in such a way as to ensure longer-term value is created

16 Financial CommentaryRavensdown Stakeholder Review 2018

Financial Commentary

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 2: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

New Zealandrsquos expectations are changing and so are ours Ravensdown is a co-operative connected in countless ways to food creation in New Zealand

We set out to be transparent about what we impact and what wersquore impacted by We want to be able to show and to see in concrete terms how far things have progressed where and when

We invite comparison and welcome the challenge Our business has many moving parts and a footprint that we need to measure and ultimately mitigate Where we need to do more we will report the gap so we can tackle the issues up front Wersquore sourcing more and more quality data about the business so we can track our progress on a whole range of things that really matter ndash to set high expectations and work towards exceeding them

MEASURE

EX

PEC

T M

OR

E

UP

Ravensdown is inspired by and sets out to inspire all those working so hard around us such as our people and our farmers working across our industry and our country

The win-win that will carry the economy and the environment forward is best unearthed through collaboration We continue to explore solutions to the challenges of our time

GAME

Smarter farming is about acknowledging we can all do better For us the hunger to improve runs deep We showcase our innovations to give an idea of what you can expect from Ravensdown into the future

EX

PEC

T M

OR

E

CHANGER

GROUND

The big question is ndash how to feed people and animals in ways that command an appropriate premium and are sensitive to the use of our precious natural resources We believe smarter farming is the answer And we believe that Ravensdown has a vital role to play in helping make that happen

Wersquore breaking new ground to make farming a lot smarter with information technologies research data people and products

Wersquore out to prove that the right decisions made for the right reasons create visible differences that benefit all of us

BREAKINGE

XP

ECT

MO

RE

CONTENTS08 Key Highlights10 Chairrsquos Report12 CEOrsquos Report16 Financial Commentary18 Business Model20 Strategic Framework22 01 mdashmdash Trusted and Leading26 02 mdashmdash Quality Agri-products30 03 mdashmdash Enabled People34 04 mdashmdash Science38 05 mdashmdash Technologies and Services42 Governance44 Board and Leadership

So herersquos our story

This is us

Putting our stake in the ground and measuring our

progress from here

Because New Zealand expects more

Because we expect more of ourselves

MORE gt

CAPITAL INVESTMENT IN RampD

ADDITIONAL OPERATIONAL EXPENDITURE OF $47M

At a glanceK

EY

HIG

HLI

GH

TS

REBATE EQUITY RATIO

$47 71

NEW SOLUTIONS LAUNCHED

$41m

PER TONNE

PROFIT BEFORE TAX AND REBATE FROM CONTINUING OPERATIONS

$63m

ClearTechregSurflexreg

08 Key HighlightsRavensdown Stakeholder Review 2018

ENGAGEMENT SCORE

OUR ENGAGEMENT SCORE SEES US MEETING THE THRESHOLD FOR THE ANZ TOP QUARTILE OF AON HEWITTrsquoS BEST EMPLOYERS

68NET PROMOTER SCORE

19

938

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

85

PUBLISHED AGRONOMY PLANS

201718 LOST TIME INJURY

FREQUENCY RATE IS

1238362

2017 Carbon Footprint154407 tCO2e

100

OF PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE

ASBESTOS REPLACEMENT EXPENDITURE

$21m

09Key HighlightsRavensdown Stakeholder Review 2018

WE CONTINUE TO BUILD THE LARGEST FARM ENVIRONMENTAL CONSULTANCY AND DEVELOP THE LARGEST TEAM OF CERTIFIED NUTRIENT MANAGEMENT ADVISORS IN THE COUNTRYJOHN HENDERSON CHAIR

10 Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

Johnlsquos Report ndash Chair

JohnrsquosReport

Your board is happy to report another strong performance in the year ending 31 May 2018 Prudent management and good fundamentals meant we were in a position to make an interim cash rebate of $1750 cash per tonne in June followed by a final rebate of $2950 to be paid in August Profit before rebate was a healthy $63 million from our continuing operations

It is worth noting that Ravensdown is not here to maximise profit at the expense of our natural environment safety or our local communities As a co-operative whose purpose is to enable smarter farming for a better New Zealand we seek to optimise profit in a sustainable way

This means returns for shareholders take many forms including new products expertise and technology that help them reduce environmental impact and optimise value from the land We are pleased to be able to pay a strong rebate to transacting shareholders but we believe neither the profit nor rebate are reliable measures of our co-operative We are determined to report measures of progress openly and transparently in the spirit of Integrated Reporting

In August 2017 Ravensdown threw its weight behind the ldquoWater Pledgerdquo which was signed by several prominent agri-sector leaders as a commitment to swimmable waterways Since then we have

Introduced a new ClearTechreg effluent treatment system that has the potential to reduce the dairy sectorrsquos fresh water use by 42 billion litres

Continued to build the largest farm environmental consultancy and develop the largest team of certified nutrient management advisors in the country

Deployed HawkEyereg technology that will help farmers see and show how they are complying with environmental requirements

Looking ahead we are in lockstep with the agencies and ministries that have come together to develop the action plan for water quality that arose out of the Land and Water Forum We aim to help our customers maximise nutrient efficiency so we focus on losses that can occur and recommend a sweetspot of the right rate of the right product in the right place and time Many of the examples in this Stakeholder Review are directly supporting good farming practice

My fellow directors deserve credit for setting the bar high in terms of identifying Ravensdownrsquos reason to be here Enabling smarter farming for a better New Zealand is a call to action as well as a common purpose that has galvanised the team

Irsquod also like to thank Tony Reilly for his 14 years of service as a Ravensdown director ndash a phenomenal achievement as he retires from that role He generated respect for his well-considered contributions and ran the Remuneration and Appointments Committee during his time as its Chair

As part of an ongoing commitment to review our board structure we will be presenting some proposed changes to our constitution at the annual meeting this year This will see the composition of the board change over the next two years from eight area-elected and two independently appointed directors to six area-elected and three appointed directors

I would like to acknowledge the contribution of the Ravensdown team and its supply and research partners The leadership team ably directed by CEO Greg Campbell has done a fantastic job communicating and implementing the strategy that was determined by the board

CH

AIR

To view video please visitravensdownconzintegratedreporting

11Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

OUR AIM IS TO HELP OTHERS REDUCE THEIR ENVIRONMENTAL IMPACT AND WE MUST LOOK IN THE MIRROR AND LOWER OUR OWNGREG CAMPBELL CEO

12 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Gregrsquos Report ndash CEO

Ravensdown has delivered another strong result and Irsquom enormously proud of the teamrsquos efforts and humbled by the support from shareholders

While this has been a consequence of a deliberate consistent strategy I see this fifth year of back-to-back progress as preparing the ground for a fundamental change that is needed within the agri-sector in general and within our co-operative in particular

The challenge facing so many businesses is how to thrive knowing natural resources are limited and need protecting while energy consumption emissions and water use need to be tackled Ravensdown is not just facing up to that fact but embracing it We are determined to help farmers manage their nutrients better

For us this is what lsquosmarter farming for a better New Zealandrsquo looks like Our aim is to help others reduce their environmental impact and we must look in the mirror and lower our own Being welcomed into the Sustainable Business Council last year joining the Climate Leaders Coalition and reporting our carbon emissions for the first time is just the beginning

The signals are strong The disruptive trends are many Societyrsquos expectations are ever higher

While we donrsquot pretend to have all the answers we must and will rise to the challenge The ambition has got to be that we could all look our grandchildren in the eye and say we tried our best to leave the planet in at least as good a shape as we found it Our staff are engaged with this higher purpose as shown by our staff engagement survey

Like last year this Stakeholder Review describes whatrsquos going well and where we need to do better It focuses on what matters to a variety of stakeholders and outlines how we add value both now

and into the future It is best read alongside our annual report which summarises our audited accounts for the year up to 31 May 2018 There are also videos on the website giving context to our story

Our shareholders have told us the best way to consider this co-operativersquos performance is to look at a range of inter-connected indicators and take a rounded view For example product quality matters and does not continue to occur or improve without investment And if we do not invest in the knowledge of our people the quality of advice would fall just as our physical assets would decline if we didnrsquot invest in maintaining them

It would be easier to ldquojog alongrdquo not trying to address asbestos in our stores and manufacturing facilities But we wouldnrsquot be doing our job if we just kicked the can down the road for future shareholders to bear A lsquohead in the sand and hope for the bestrsquo approach would represent a massive risk and would guarantee opportunities would be missed

Being clear-eyed about our role in the world the challenges we are facing and transparency of failure to hit targets is what this co-operative commits to We feel this fronting up is the best way to serve past current and future shareholders and contribute to the betterment of New Zealand

Investing in our network

For an organisation moving well over 1 million tonnes of granules minerals and rock around dust is always going to be an issue needing to be managed Apart from being a potential nuisance or hazard to staff and neighbours dust can also affect product quality through cross contamination As part of our commitment to creating a safe and healthy work environment we are focussing on dust management at our sites

CEO

GregrsquosReport

13Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

We have been busy installing dust suppression cones covers extractors doors roading and enclosures Good housekeeping handling protocols and quality imported or manufactured product also go a long way to cut dust occurring in the first place

Wersquore also looking at our stormwater which has the potential to contribute to the nutrient load into local waterways We need to manage this carefully throughout our network and there is much more we can and must do We have a number of new initiatives in place For example we are proud of the new store in New Plymouth which is showing the way with a filter pond system

Safety has yet again been a main area of focus and investment Ravensdown was proud to receive commendation from Worksafe for the way we worked with their team to resolve some issues we had with serpentine superphosphate

We are making strong progress through a long-term $17 million asbestos replacement programme and are already seeing the benefits to product quality as the replacement roofing makes the stores lighter and drier The health benefits of asbestos removal for neighbours and staff plus the more earthquake resilient buildings are harder to see but no less important

We know quality matters to our customers and spreaders For the past three years a consistent 82 have stated that fertiliser quality is excellent or very good and this means there is still room to improve from a high base

Environmental growth

Since starting in 2013 our environmental consulting business has delivered more than 33000 contracted hours of effort helping farmers with their mitigations and compliance needs The specialists also assist local and regional government deliver on their objectives while we support customers with practical responses to regulatory developments

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate We will also look for integration opportunities with our field-based team of agri managers

This is important as we know our customers trust the advice provided ndash our customer survey revealed that over 90 trusted the advice they received and agreed it was based on sound science

We will be structuring the Environmental team around three service streams

1 Regulatory compliance including our ldquoworry-freerdquo service where farmers ask us to take on all the steps involved in progressing or protecting a consent

2 Farm Systems Analysis where experienced highly trained specialists provide tailored advice for planning the future of the farm business

3 Integrated Catchment Management where we help farmers and local community members working together to protect their waterways

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate

To view video please visitravensdownconzintegratedreporting

14 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Subsidiary Aerowork took delivery of new bi-directional loaders while commissioning new maintenance software The staff of Aeroworkrsquos helicopter spraying operation bought that part of the business and continue to service Ravensdown and non-Ravensdown customers

New technologies that will boost automation and efficiency include the JD EdwardsOracle project that reduces manual processing HawkEyereg maps and records help farmers with making decisions and tracking actions C-Dax are rolling out their PastureMeter robot

The Nelson store was one of several buildings to benefit from the long-term asbestos removal programme New loaders were delivered to several locations

Demand for products and services

It was a record year for agrichemicals which are so important in protecting food grown for animals and humans Our seed product lines are also in demand as they too had a record year This all shows the agronomy offer is strong and our technical expertise is sought after The spreading ventures were busy but somewhat disrupted by the weather

Facing difficult trading conditions volumes of our animal health products were slightly down Wholly owned subsidiaries C-Dax and Aerowork had a profitable year The laboratory ARL continued to contribute positively

Lime tonnages were up as farmers looked to condition their soils and fertiliser tonnages were up with a significant contribution from new customers buying our products and industrial users buying more urea

Our joint venture Ravensdown Shipping Services provides added control in our supply chain Disruption to New Zealandrsquos supply of quality phosphate rock is a real risk to the agri-sector and was highlighted last year when a non-Ravensdown shipment of phosphate rock was seized in South Africa

We hosted a delegation from the company that supplies phosphate rock from the non self-governing territory of Western Sahara They outlined how many of the local Saharawi people are benefitting from that suppliers social development programmes and how many familiesrsquo livelihoods depend on the continuing legal trade in rock from that part of the world It seems clear that no group of activists speaks for all Saharawi We support the United Nations in its efforts for a solution to this long-running complex political dispute and will continue to monitor the activities of our supplier

Innovation progress

Our Primary Growth Partnership programme investigating improved aerial spreading precision is at the three-quarter mark on its seven-year journey We partnered with Massey to develop the AirScanreg technology which uses a hyperspectral camera to scan 1000ha an hour and provide several layers of information for analysis Vegetation soil fertility and economically optimal fertiliser application layers can then be provided for an evidence-based plan that can be sent to the IntelliSpreadreg-enabled aircraft

Sixty six farms have now utilised IntelliSpreadreg where computer-controlled hopper doors apply fertiliser where it is needed instead of where it is not So far 14 of land on those farms was excluded from application because it was ineffective culturally sensitive or environmentally vulnerable Avoiding this land in a way that is safer for pilots is a win-win for productivity and the environment

Work ahead involves continuing validation work testing that actual results match the modelled and scanned results We are also testing algorithms and systems that can verify placement rather than only indicating where the door opened or closed Our fifth Aerowork plane to be equipped with the IntelliSpreadreg system will take flight in Whanganui

In other developments C-Daxrsquos robot version of the PastureMeter will be launching in 2019 and we continue our investment through the Fertiliser Association of New Zealand into the OVERSEER nutrient modelling tool We also launched the ClearTechreg effluent treatment system that has the potential to drastically reduce water use in the dairy sector

Efficiency is the key

We repeated throughout the year what we started to say in last yearrsquos Stakeholder Review Sales tonnage is not the key performance metric for this co-operative Indeed in those situations where the science showed that the farmer and environment would gain from applying less fertiliser then that was a win for Ravensdown

Our coated urea product N-Protectreg saw significant growth on last year Compared to uncoated urea this Fertmark-accredited product reduces nitrogen emission to the air and keeps more nitrogen available to the plant In a ldquonitrogen-constrainedrdquo world which is also sensitive to phosphate loss we would expect to see strong growth in this ldquosmart fertiliserrdquo category of products

This is an important way we can help with smarter farming and customers and staff are engaged with this approach In the past four years we have welcomed 1900 new customers to the Ravensdown ranks

I thank our former General Managers of Operations and Organisational Development Kevin Gettins and Tracey Paterson for their contribution to the leadership team and welcome their replacements Stephen Esposito and Katrina Benedetti Forastieri

Ravensdownrsquos contribution to premium food creation in New Zealand was celebrated at two all-staff events early in our financial year Morale remains high with staff engagement levels now in the top quartile of NZ companies that survey with Aon Hewitt

We continue to engage with a variety of stakeholders and have achieved a lot on their behalf I thank the whole team for their contribution and I know they are up to the challenge ahead Volatility and uncertainty are increasing around the world But the company is better positioned than ever to deliver value now and into the future

15Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Financial commentary

Good financial performance and a healthy profit before rebate and tax of $63 million from our continuing operations allowed us to invest in areas aligned with our strategic priorities and continue delivering enduring value for stakeholders Our discontinued operations made a loss of $ 08 million after tax

The strong result enabled us to pay a full rebate of $47 per tonne which includes the interim cash rebate announced in March 2018 Your co-operative is retaining the $7 million profit to reinvest in the business in order to support our smarter farming purpose

Revenue was up as underlying volumes increased and margins were maintained at sustainable levels

Total expenses were up by $3 million mostly comprising an increase in sales and marketing expenses and the RampD component of operating expenditure This rise was consistent with our focus on enabling smarter farming which meant recruitment of environmental consultants maintaining the development programme that fast-tracks the training of new recruits and investing in research into new products and capabilities

The profit was actively impacted as we continued our asbestos removal programme spending $2 million in 201718 This is the fourth year of our programme Ravensdownrsquos broader capital reinvestment programme has led to an increase in non-cash depreciation

Equity has increased by $23 million to $429 million Our equity ratio before rebates increased from 73 to 78 After rebates our equity ratio continues to remain strong Total assets rose to $605 million We held more inventory than last year as a deliberate decision was made to import certain raw materials to mitigate possible short-term supply chain disruption

Property plant and equipment rose by $20 million on the back of continued reinvestment and new infrastructure projects including finishing the New Plymouth store We committed $2 million to further improvements that benefit health and safety

Intangible assets rose by $5 million with drivers being developments in our Enterprise Resource Planning software ClearTechreg and digital technologies such as HawkEyereg and aviation maintenance software RAMCO

Investments like these were made possible by a very positive operating cashflow of $98 million This consistently strong performance assists us to fund our capital investments

Bank debt reduced and trade payables increased due to the fact we held slightly more inventory and achieved more favourable payment terms with overseas suppliers

The board remains mindful of the need to provide financial returns and to maintain financial strength so the co-operative can reinvest in value-driving initiatives

As the business model on page 18-19 shows financial capital is one of six resources that we have an impact on and are impacted by The six are interconnected and need to be considered and reported on in an integrated way

The value created from financial capital is economic returns in the form of rebates to our shareholders and profits retained for future investment Economic returns are impacted by our investment in RampD technology infrastructure improvements our environmental initiatives and training our people This increases intellectual manufactured natural and human capitals in such a way as to ensure longer-term value is created

16 Financial CommentaryRavensdown Stakeholder Review 2018

Financial Commentary

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 3: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

EX

PEC

T M

OR

E

UP

Ravensdown is inspired by and sets out to inspire all those working so hard around us such as our people and our farmers working across our industry and our country

The win-win that will carry the economy and the environment forward is best unearthed through collaboration We continue to explore solutions to the challenges of our time

GAME

Smarter farming is about acknowledging we can all do better For us the hunger to improve runs deep We showcase our innovations to give an idea of what you can expect from Ravensdown into the future

EX

PEC

T M

OR

E

CHANGER

GROUND

The big question is ndash how to feed people and animals in ways that command an appropriate premium and are sensitive to the use of our precious natural resources We believe smarter farming is the answer And we believe that Ravensdown has a vital role to play in helping make that happen

Wersquore breaking new ground to make farming a lot smarter with information technologies research data people and products

Wersquore out to prove that the right decisions made for the right reasons create visible differences that benefit all of us

BREAKINGE

XP

ECT

MO

RE

CONTENTS08 Key Highlights10 Chairrsquos Report12 CEOrsquos Report16 Financial Commentary18 Business Model20 Strategic Framework22 01 mdashmdash Trusted and Leading26 02 mdashmdash Quality Agri-products30 03 mdashmdash Enabled People34 04 mdashmdash Science38 05 mdashmdash Technologies and Services42 Governance44 Board and Leadership

So herersquos our story

This is us

Putting our stake in the ground and measuring our

progress from here

Because New Zealand expects more

Because we expect more of ourselves

MORE gt

CAPITAL INVESTMENT IN RampD

ADDITIONAL OPERATIONAL EXPENDITURE OF $47M

At a glanceK

EY

HIG

HLI

GH

TS

REBATE EQUITY RATIO

$47 71

NEW SOLUTIONS LAUNCHED

$41m

PER TONNE

PROFIT BEFORE TAX AND REBATE FROM CONTINUING OPERATIONS

$63m

ClearTechregSurflexreg

08 Key HighlightsRavensdown Stakeholder Review 2018

ENGAGEMENT SCORE

OUR ENGAGEMENT SCORE SEES US MEETING THE THRESHOLD FOR THE ANZ TOP QUARTILE OF AON HEWITTrsquoS BEST EMPLOYERS

68NET PROMOTER SCORE

19

938

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

85

PUBLISHED AGRONOMY PLANS

201718 LOST TIME INJURY

FREQUENCY RATE IS

1238362

2017 Carbon Footprint154407 tCO2e

100

OF PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE

ASBESTOS REPLACEMENT EXPENDITURE

$21m

09Key HighlightsRavensdown Stakeholder Review 2018

WE CONTINUE TO BUILD THE LARGEST FARM ENVIRONMENTAL CONSULTANCY AND DEVELOP THE LARGEST TEAM OF CERTIFIED NUTRIENT MANAGEMENT ADVISORS IN THE COUNTRYJOHN HENDERSON CHAIR

10 Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

Johnlsquos Report ndash Chair

JohnrsquosReport

Your board is happy to report another strong performance in the year ending 31 May 2018 Prudent management and good fundamentals meant we were in a position to make an interim cash rebate of $1750 cash per tonne in June followed by a final rebate of $2950 to be paid in August Profit before rebate was a healthy $63 million from our continuing operations

It is worth noting that Ravensdown is not here to maximise profit at the expense of our natural environment safety or our local communities As a co-operative whose purpose is to enable smarter farming for a better New Zealand we seek to optimise profit in a sustainable way

This means returns for shareholders take many forms including new products expertise and technology that help them reduce environmental impact and optimise value from the land We are pleased to be able to pay a strong rebate to transacting shareholders but we believe neither the profit nor rebate are reliable measures of our co-operative We are determined to report measures of progress openly and transparently in the spirit of Integrated Reporting

In August 2017 Ravensdown threw its weight behind the ldquoWater Pledgerdquo which was signed by several prominent agri-sector leaders as a commitment to swimmable waterways Since then we have

Introduced a new ClearTechreg effluent treatment system that has the potential to reduce the dairy sectorrsquos fresh water use by 42 billion litres

Continued to build the largest farm environmental consultancy and develop the largest team of certified nutrient management advisors in the country

Deployed HawkEyereg technology that will help farmers see and show how they are complying with environmental requirements

Looking ahead we are in lockstep with the agencies and ministries that have come together to develop the action plan for water quality that arose out of the Land and Water Forum We aim to help our customers maximise nutrient efficiency so we focus on losses that can occur and recommend a sweetspot of the right rate of the right product in the right place and time Many of the examples in this Stakeholder Review are directly supporting good farming practice

My fellow directors deserve credit for setting the bar high in terms of identifying Ravensdownrsquos reason to be here Enabling smarter farming for a better New Zealand is a call to action as well as a common purpose that has galvanised the team

Irsquod also like to thank Tony Reilly for his 14 years of service as a Ravensdown director ndash a phenomenal achievement as he retires from that role He generated respect for his well-considered contributions and ran the Remuneration and Appointments Committee during his time as its Chair

As part of an ongoing commitment to review our board structure we will be presenting some proposed changes to our constitution at the annual meeting this year This will see the composition of the board change over the next two years from eight area-elected and two independently appointed directors to six area-elected and three appointed directors

I would like to acknowledge the contribution of the Ravensdown team and its supply and research partners The leadership team ably directed by CEO Greg Campbell has done a fantastic job communicating and implementing the strategy that was determined by the board

CH

AIR

To view video please visitravensdownconzintegratedreporting

11Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

OUR AIM IS TO HELP OTHERS REDUCE THEIR ENVIRONMENTAL IMPACT AND WE MUST LOOK IN THE MIRROR AND LOWER OUR OWNGREG CAMPBELL CEO

12 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Gregrsquos Report ndash CEO

Ravensdown has delivered another strong result and Irsquom enormously proud of the teamrsquos efforts and humbled by the support from shareholders

While this has been a consequence of a deliberate consistent strategy I see this fifth year of back-to-back progress as preparing the ground for a fundamental change that is needed within the agri-sector in general and within our co-operative in particular

The challenge facing so many businesses is how to thrive knowing natural resources are limited and need protecting while energy consumption emissions and water use need to be tackled Ravensdown is not just facing up to that fact but embracing it We are determined to help farmers manage their nutrients better

For us this is what lsquosmarter farming for a better New Zealandrsquo looks like Our aim is to help others reduce their environmental impact and we must look in the mirror and lower our own Being welcomed into the Sustainable Business Council last year joining the Climate Leaders Coalition and reporting our carbon emissions for the first time is just the beginning

The signals are strong The disruptive trends are many Societyrsquos expectations are ever higher

While we donrsquot pretend to have all the answers we must and will rise to the challenge The ambition has got to be that we could all look our grandchildren in the eye and say we tried our best to leave the planet in at least as good a shape as we found it Our staff are engaged with this higher purpose as shown by our staff engagement survey

Like last year this Stakeholder Review describes whatrsquos going well and where we need to do better It focuses on what matters to a variety of stakeholders and outlines how we add value both now

and into the future It is best read alongside our annual report which summarises our audited accounts for the year up to 31 May 2018 There are also videos on the website giving context to our story

Our shareholders have told us the best way to consider this co-operativersquos performance is to look at a range of inter-connected indicators and take a rounded view For example product quality matters and does not continue to occur or improve without investment And if we do not invest in the knowledge of our people the quality of advice would fall just as our physical assets would decline if we didnrsquot invest in maintaining them

It would be easier to ldquojog alongrdquo not trying to address asbestos in our stores and manufacturing facilities But we wouldnrsquot be doing our job if we just kicked the can down the road for future shareholders to bear A lsquohead in the sand and hope for the bestrsquo approach would represent a massive risk and would guarantee opportunities would be missed

Being clear-eyed about our role in the world the challenges we are facing and transparency of failure to hit targets is what this co-operative commits to We feel this fronting up is the best way to serve past current and future shareholders and contribute to the betterment of New Zealand

Investing in our network

For an organisation moving well over 1 million tonnes of granules minerals and rock around dust is always going to be an issue needing to be managed Apart from being a potential nuisance or hazard to staff and neighbours dust can also affect product quality through cross contamination As part of our commitment to creating a safe and healthy work environment we are focussing on dust management at our sites

CEO

GregrsquosReport

13Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

We have been busy installing dust suppression cones covers extractors doors roading and enclosures Good housekeeping handling protocols and quality imported or manufactured product also go a long way to cut dust occurring in the first place

Wersquore also looking at our stormwater which has the potential to contribute to the nutrient load into local waterways We need to manage this carefully throughout our network and there is much more we can and must do We have a number of new initiatives in place For example we are proud of the new store in New Plymouth which is showing the way with a filter pond system

Safety has yet again been a main area of focus and investment Ravensdown was proud to receive commendation from Worksafe for the way we worked with their team to resolve some issues we had with serpentine superphosphate

We are making strong progress through a long-term $17 million asbestos replacement programme and are already seeing the benefits to product quality as the replacement roofing makes the stores lighter and drier The health benefits of asbestos removal for neighbours and staff plus the more earthquake resilient buildings are harder to see but no less important

We know quality matters to our customers and spreaders For the past three years a consistent 82 have stated that fertiliser quality is excellent or very good and this means there is still room to improve from a high base

Environmental growth

Since starting in 2013 our environmental consulting business has delivered more than 33000 contracted hours of effort helping farmers with their mitigations and compliance needs The specialists also assist local and regional government deliver on their objectives while we support customers with practical responses to regulatory developments

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate We will also look for integration opportunities with our field-based team of agri managers

This is important as we know our customers trust the advice provided ndash our customer survey revealed that over 90 trusted the advice they received and agreed it was based on sound science

We will be structuring the Environmental team around three service streams

1 Regulatory compliance including our ldquoworry-freerdquo service where farmers ask us to take on all the steps involved in progressing or protecting a consent

2 Farm Systems Analysis where experienced highly trained specialists provide tailored advice for planning the future of the farm business

3 Integrated Catchment Management where we help farmers and local community members working together to protect their waterways

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate

To view video please visitravensdownconzintegratedreporting

14 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Subsidiary Aerowork took delivery of new bi-directional loaders while commissioning new maintenance software The staff of Aeroworkrsquos helicopter spraying operation bought that part of the business and continue to service Ravensdown and non-Ravensdown customers

New technologies that will boost automation and efficiency include the JD EdwardsOracle project that reduces manual processing HawkEyereg maps and records help farmers with making decisions and tracking actions C-Dax are rolling out their PastureMeter robot

The Nelson store was one of several buildings to benefit from the long-term asbestos removal programme New loaders were delivered to several locations

Demand for products and services

It was a record year for agrichemicals which are so important in protecting food grown for animals and humans Our seed product lines are also in demand as they too had a record year This all shows the agronomy offer is strong and our technical expertise is sought after The spreading ventures were busy but somewhat disrupted by the weather

Facing difficult trading conditions volumes of our animal health products were slightly down Wholly owned subsidiaries C-Dax and Aerowork had a profitable year The laboratory ARL continued to contribute positively

Lime tonnages were up as farmers looked to condition their soils and fertiliser tonnages were up with a significant contribution from new customers buying our products and industrial users buying more urea

Our joint venture Ravensdown Shipping Services provides added control in our supply chain Disruption to New Zealandrsquos supply of quality phosphate rock is a real risk to the agri-sector and was highlighted last year when a non-Ravensdown shipment of phosphate rock was seized in South Africa

We hosted a delegation from the company that supplies phosphate rock from the non self-governing territory of Western Sahara They outlined how many of the local Saharawi people are benefitting from that suppliers social development programmes and how many familiesrsquo livelihoods depend on the continuing legal trade in rock from that part of the world It seems clear that no group of activists speaks for all Saharawi We support the United Nations in its efforts for a solution to this long-running complex political dispute and will continue to monitor the activities of our supplier

Innovation progress

Our Primary Growth Partnership programme investigating improved aerial spreading precision is at the three-quarter mark on its seven-year journey We partnered with Massey to develop the AirScanreg technology which uses a hyperspectral camera to scan 1000ha an hour and provide several layers of information for analysis Vegetation soil fertility and economically optimal fertiliser application layers can then be provided for an evidence-based plan that can be sent to the IntelliSpreadreg-enabled aircraft

Sixty six farms have now utilised IntelliSpreadreg where computer-controlled hopper doors apply fertiliser where it is needed instead of where it is not So far 14 of land on those farms was excluded from application because it was ineffective culturally sensitive or environmentally vulnerable Avoiding this land in a way that is safer for pilots is a win-win for productivity and the environment

Work ahead involves continuing validation work testing that actual results match the modelled and scanned results We are also testing algorithms and systems that can verify placement rather than only indicating where the door opened or closed Our fifth Aerowork plane to be equipped with the IntelliSpreadreg system will take flight in Whanganui

In other developments C-Daxrsquos robot version of the PastureMeter will be launching in 2019 and we continue our investment through the Fertiliser Association of New Zealand into the OVERSEER nutrient modelling tool We also launched the ClearTechreg effluent treatment system that has the potential to drastically reduce water use in the dairy sector

Efficiency is the key

We repeated throughout the year what we started to say in last yearrsquos Stakeholder Review Sales tonnage is not the key performance metric for this co-operative Indeed in those situations where the science showed that the farmer and environment would gain from applying less fertiliser then that was a win for Ravensdown

Our coated urea product N-Protectreg saw significant growth on last year Compared to uncoated urea this Fertmark-accredited product reduces nitrogen emission to the air and keeps more nitrogen available to the plant In a ldquonitrogen-constrainedrdquo world which is also sensitive to phosphate loss we would expect to see strong growth in this ldquosmart fertiliserrdquo category of products

This is an important way we can help with smarter farming and customers and staff are engaged with this approach In the past four years we have welcomed 1900 new customers to the Ravensdown ranks

I thank our former General Managers of Operations and Organisational Development Kevin Gettins and Tracey Paterson for their contribution to the leadership team and welcome their replacements Stephen Esposito and Katrina Benedetti Forastieri

Ravensdownrsquos contribution to premium food creation in New Zealand was celebrated at two all-staff events early in our financial year Morale remains high with staff engagement levels now in the top quartile of NZ companies that survey with Aon Hewitt

We continue to engage with a variety of stakeholders and have achieved a lot on their behalf I thank the whole team for their contribution and I know they are up to the challenge ahead Volatility and uncertainty are increasing around the world But the company is better positioned than ever to deliver value now and into the future

15Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Financial commentary

Good financial performance and a healthy profit before rebate and tax of $63 million from our continuing operations allowed us to invest in areas aligned with our strategic priorities and continue delivering enduring value for stakeholders Our discontinued operations made a loss of $ 08 million after tax

The strong result enabled us to pay a full rebate of $47 per tonne which includes the interim cash rebate announced in March 2018 Your co-operative is retaining the $7 million profit to reinvest in the business in order to support our smarter farming purpose

Revenue was up as underlying volumes increased and margins were maintained at sustainable levels

Total expenses were up by $3 million mostly comprising an increase in sales and marketing expenses and the RampD component of operating expenditure This rise was consistent with our focus on enabling smarter farming which meant recruitment of environmental consultants maintaining the development programme that fast-tracks the training of new recruits and investing in research into new products and capabilities

The profit was actively impacted as we continued our asbestos removal programme spending $2 million in 201718 This is the fourth year of our programme Ravensdownrsquos broader capital reinvestment programme has led to an increase in non-cash depreciation

Equity has increased by $23 million to $429 million Our equity ratio before rebates increased from 73 to 78 After rebates our equity ratio continues to remain strong Total assets rose to $605 million We held more inventory than last year as a deliberate decision was made to import certain raw materials to mitigate possible short-term supply chain disruption

Property plant and equipment rose by $20 million on the back of continued reinvestment and new infrastructure projects including finishing the New Plymouth store We committed $2 million to further improvements that benefit health and safety

Intangible assets rose by $5 million with drivers being developments in our Enterprise Resource Planning software ClearTechreg and digital technologies such as HawkEyereg and aviation maintenance software RAMCO

Investments like these were made possible by a very positive operating cashflow of $98 million This consistently strong performance assists us to fund our capital investments

Bank debt reduced and trade payables increased due to the fact we held slightly more inventory and achieved more favourable payment terms with overseas suppliers

The board remains mindful of the need to provide financial returns and to maintain financial strength so the co-operative can reinvest in value-driving initiatives

As the business model on page 18-19 shows financial capital is one of six resources that we have an impact on and are impacted by The six are interconnected and need to be considered and reported on in an integrated way

The value created from financial capital is economic returns in the form of rebates to our shareholders and profits retained for future investment Economic returns are impacted by our investment in RampD technology infrastructure improvements our environmental initiatives and training our people This increases intellectual manufactured natural and human capitals in such a way as to ensure longer-term value is created

16 Financial CommentaryRavensdown Stakeholder Review 2018

Financial Commentary

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 4: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

Ravensdown is inspired by and sets out to inspire all those working so hard around us such as our people and our farmers working across our industry and our country

The win-win that will carry the economy and the environment forward is best unearthed through collaboration We continue to explore solutions to the challenges of our time

GAME

Smarter farming is about acknowledging we can all do better For us the hunger to improve runs deep We showcase our innovations to give an idea of what you can expect from Ravensdown into the future

EX

PEC

T M

OR

E

CHANGER

GROUND

The big question is ndash how to feed people and animals in ways that command an appropriate premium and are sensitive to the use of our precious natural resources We believe smarter farming is the answer And we believe that Ravensdown has a vital role to play in helping make that happen

Wersquore breaking new ground to make farming a lot smarter with information technologies research data people and products

Wersquore out to prove that the right decisions made for the right reasons create visible differences that benefit all of us

BREAKINGE

XP

ECT

MO

RE

CONTENTS08 Key Highlights10 Chairrsquos Report12 CEOrsquos Report16 Financial Commentary18 Business Model20 Strategic Framework22 01 mdashmdash Trusted and Leading26 02 mdashmdash Quality Agri-products30 03 mdashmdash Enabled People34 04 mdashmdash Science38 05 mdashmdash Technologies and Services42 Governance44 Board and Leadership

So herersquos our story

This is us

Putting our stake in the ground and measuring our

progress from here

Because New Zealand expects more

Because we expect more of ourselves

MORE gt

CAPITAL INVESTMENT IN RampD

ADDITIONAL OPERATIONAL EXPENDITURE OF $47M

At a glanceK

EY

HIG

HLI

GH

TS

REBATE EQUITY RATIO

$47 71

NEW SOLUTIONS LAUNCHED

$41m

PER TONNE

PROFIT BEFORE TAX AND REBATE FROM CONTINUING OPERATIONS

$63m

ClearTechregSurflexreg

08 Key HighlightsRavensdown Stakeholder Review 2018

ENGAGEMENT SCORE

OUR ENGAGEMENT SCORE SEES US MEETING THE THRESHOLD FOR THE ANZ TOP QUARTILE OF AON HEWITTrsquoS BEST EMPLOYERS

68NET PROMOTER SCORE

19

938

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

85

PUBLISHED AGRONOMY PLANS

201718 LOST TIME INJURY

FREQUENCY RATE IS

1238362

2017 Carbon Footprint154407 tCO2e

100

OF PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE

ASBESTOS REPLACEMENT EXPENDITURE

$21m

09Key HighlightsRavensdown Stakeholder Review 2018

WE CONTINUE TO BUILD THE LARGEST FARM ENVIRONMENTAL CONSULTANCY AND DEVELOP THE LARGEST TEAM OF CERTIFIED NUTRIENT MANAGEMENT ADVISORS IN THE COUNTRYJOHN HENDERSON CHAIR

10 Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

Johnlsquos Report ndash Chair

JohnrsquosReport

Your board is happy to report another strong performance in the year ending 31 May 2018 Prudent management and good fundamentals meant we were in a position to make an interim cash rebate of $1750 cash per tonne in June followed by a final rebate of $2950 to be paid in August Profit before rebate was a healthy $63 million from our continuing operations

It is worth noting that Ravensdown is not here to maximise profit at the expense of our natural environment safety or our local communities As a co-operative whose purpose is to enable smarter farming for a better New Zealand we seek to optimise profit in a sustainable way

This means returns for shareholders take many forms including new products expertise and technology that help them reduce environmental impact and optimise value from the land We are pleased to be able to pay a strong rebate to transacting shareholders but we believe neither the profit nor rebate are reliable measures of our co-operative We are determined to report measures of progress openly and transparently in the spirit of Integrated Reporting

In August 2017 Ravensdown threw its weight behind the ldquoWater Pledgerdquo which was signed by several prominent agri-sector leaders as a commitment to swimmable waterways Since then we have

Introduced a new ClearTechreg effluent treatment system that has the potential to reduce the dairy sectorrsquos fresh water use by 42 billion litres

Continued to build the largest farm environmental consultancy and develop the largest team of certified nutrient management advisors in the country

Deployed HawkEyereg technology that will help farmers see and show how they are complying with environmental requirements

Looking ahead we are in lockstep with the agencies and ministries that have come together to develop the action plan for water quality that arose out of the Land and Water Forum We aim to help our customers maximise nutrient efficiency so we focus on losses that can occur and recommend a sweetspot of the right rate of the right product in the right place and time Many of the examples in this Stakeholder Review are directly supporting good farming practice

My fellow directors deserve credit for setting the bar high in terms of identifying Ravensdownrsquos reason to be here Enabling smarter farming for a better New Zealand is a call to action as well as a common purpose that has galvanised the team

Irsquod also like to thank Tony Reilly for his 14 years of service as a Ravensdown director ndash a phenomenal achievement as he retires from that role He generated respect for his well-considered contributions and ran the Remuneration and Appointments Committee during his time as its Chair

As part of an ongoing commitment to review our board structure we will be presenting some proposed changes to our constitution at the annual meeting this year This will see the composition of the board change over the next two years from eight area-elected and two independently appointed directors to six area-elected and three appointed directors

I would like to acknowledge the contribution of the Ravensdown team and its supply and research partners The leadership team ably directed by CEO Greg Campbell has done a fantastic job communicating and implementing the strategy that was determined by the board

CH

AIR

To view video please visitravensdownconzintegratedreporting

11Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

OUR AIM IS TO HELP OTHERS REDUCE THEIR ENVIRONMENTAL IMPACT AND WE MUST LOOK IN THE MIRROR AND LOWER OUR OWNGREG CAMPBELL CEO

12 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Gregrsquos Report ndash CEO

Ravensdown has delivered another strong result and Irsquom enormously proud of the teamrsquos efforts and humbled by the support from shareholders

While this has been a consequence of a deliberate consistent strategy I see this fifth year of back-to-back progress as preparing the ground for a fundamental change that is needed within the agri-sector in general and within our co-operative in particular

The challenge facing so many businesses is how to thrive knowing natural resources are limited and need protecting while energy consumption emissions and water use need to be tackled Ravensdown is not just facing up to that fact but embracing it We are determined to help farmers manage their nutrients better

For us this is what lsquosmarter farming for a better New Zealandrsquo looks like Our aim is to help others reduce their environmental impact and we must look in the mirror and lower our own Being welcomed into the Sustainable Business Council last year joining the Climate Leaders Coalition and reporting our carbon emissions for the first time is just the beginning

The signals are strong The disruptive trends are many Societyrsquos expectations are ever higher

While we donrsquot pretend to have all the answers we must and will rise to the challenge The ambition has got to be that we could all look our grandchildren in the eye and say we tried our best to leave the planet in at least as good a shape as we found it Our staff are engaged with this higher purpose as shown by our staff engagement survey

Like last year this Stakeholder Review describes whatrsquos going well and where we need to do better It focuses on what matters to a variety of stakeholders and outlines how we add value both now

and into the future It is best read alongside our annual report which summarises our audited accounts for the year up to 31 May 2018 There are also videos on the website giving context to our story

Our shareholders have told us the best way to consider this co-operativersquos performance is to look at a range of inter-connected indicators and take a rounded view For example product quality matters and does not continue to occur or improve without investment And if we do not invest in the knowledge of our people the quality of advice would fall just as our physical assets would decline if we didnrsquot invest in maintaining them

It would be easier to ldquojog alongrdquo not trying to address asbestos in our stores and manufacturing facilities But we wouldnrsquot be doing our job if we just kicked the can down the road for future shareholders to bear A lsquohead in the sand and hope for the bestrsquo approach would represent a massive risk and would guarantee opportunities would be missed

Being clear-eyed about our role in the world the challenges we are facing and transparency of failure to hit targets is what this co-operative commits to We feel this fronting up is the best way to serve past current and future shareholders and contribute to the betterment of New Zealand

Investing in our network

For an organisation moving well over 1 million tonnes of granules minerals and rock around dust is always going to be an issue needing to be managed Apart from being a potential nuisance or hazard to staff and neighbours dust can also affect product quality through cross contamination As part of our commitment to creating a safe and healthy work environment we are focussing on dust management at our sites

CEO

GregrsquosReport

13Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

We have been busy installing dust suppression cones covers extractors doors roading and enclosures Good housekeeping handling protocols and quality imported or manufactured product also go a long way to cut dust occurring in the first place

Wersquore also looking at our stormwater which has the potential to contribute to the nutrient load into local waterways We need to manage this carefully throughout our network and there is much more we can and must do We have a number of new initiatives in place For example we are proud of the new store in New Plymouth which is showing the way with a filter pond system

Safety has yet again been a main area of focus and investment Ravensdown was proud to receive commendation from Worksafe for the way we worked with their team to resolve some issues we had with serpentine superphosphate

We are making strong progress through a long-term $17 million asbestos replacement programme and are already seeing the benefits to product quality as the replacement roofing makes the stores lighter and drier The health benefits of asbestos removal for neighbours and staff plus the more earthquake resilient buildings are harder to see but no less important

We know quality matters to our customers and spreaders For the past three years a consistent 82 have stated that fertiliser quality is excellent or very good and this means there is still room to improve from a high base

Environmental growth

Since starting in 2013 our environmental consulting business has delivered more than 33000 contracted hours of effort helping farmers with their mitigations and compliance needs The specialists also assist local and regional government deliver on their objectives while we support customers with practical responses to regulatory developments

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate We will also look for integration opportunities with our field-based team of agri managers

This is important as we know our customers trust the advice provided ndash our customer survey revealed that over 90 trusted the advice they received and agreed it was based on sound science

We will be structuring the Environmental team around three service streams

1 Regulatory compliance including our ldquoworry-freerdquo service where farmers ask us to take on all the steps involved in progressing or protecting a consent

2 Farm Systems Analysis where experienced highly trained specialists provide tailored advice for planning the future of the farm business

3 Integrated Catchment Management where we help farmers and local community members working together to protect their waterways

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate

To view video please visitravensdownconzintegratedreporting

14 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Subsidiary Aerowork took delivery of new bi-directional loaders while commissioning new maintenance software The staff of Aeroworkrsquos helicopter spraying operation bought that part of the business and continue to service Ravensdown and non-Ravensdown customers

New technologies that will boost automation and efficiency include the JD EdwardsOracle project that reduces manual processing HawkEyereg maps and records help farmers with making decisions and tracking actions C-Dax are rolling out their PastureMeter robot

The Nelson store was one of several buildings to benefit from the long-term asbestos removal programme New loaders were delivered to several locations

Demand for products and services

It was a record year for agrichemicals which are so important in protecting food grown for animals and humans Our seed product lines are also in demand as they too had a record year This all shows the agronomy offer is strong and our technical expertise is sought after The spreading ventures were busy but somewhat disrupted by the weather

Facing difficult trading conditions volumes of our animal health products were slightly down Wholly owned subsidiaries C-Dax and Aerowork had a profitable year The laboratory ARL continued to contribute positively

Lime tonnages were up as farmers looked to condition their soils and fertiliser tonnages were up with a significant contribution from new customers buying our products and industrial users buying more urea

Our joint venture Ravensdown Shipping Services provides added control in our supply chain Disruption to New Zealandrsquos supply of quality phosphate rock is a real risk to the agri-sector and was highlighted last year when a non-Ravensdown shipment of phosphate rock was seized in South Africa

We hosted a delegation from the company that supplies phosphate rock from the non self-governing territory of Western Sahara They outlined how many of the local Saharawi people are benefitting from that suppliers social development programmes and how many familiesrsquo livelihoods depend on the continuing legal trade in rock from that part of the world It seems clear that no group of activists speaks for all Saharawi We support the United Nations in its efforts for a solution to this long-running complex political dispute and will continue to monitor the activities of our supplier

Innovation progress

Our Primary Growth Partnership programme investigating improved aerial spreading precision is at the three-quarter mark on its seven-year journey We partnered with Massey to develop the AirScanreg technology which uses a hyperspectral camera to scan 1000ha an hour and provide several layers of information for analysis Vegetation soil fertility and economically optimal fertiliser application layers can then be provided for an evidence-based plan that can be sent to the IntelliSpreadreg-enabled aircraft

Sixty six farms have now utilised IntelliSpreadreg where computer-controlled hopper doors apply fertiliser where it is needed instead of where it is not So far 14 of land on those farms was excluded from application because it was ineffective culturally sensitive or environmentally vulnerable Avoiding this land in a way that is safer for pilots is a win-win for productivity and the environment

Work ahead involves continuing validation work testing that actual results match the modelled and scanned results We are also testing algorithms and systems that can verify placement rather than only indicating where the door opened or closed Our fifth Aerowork plane to be equipped with the IntelliSpreadreg system will take flight in Whanganui

In other developments C-Daxrsquos robot version of the PastureMeter will be launching in 2019 and we continue our investment through the Fertiliser Association of New Zealand into the OVERSEER nutrient modelling tool We also launched the ClearTechreg effluent treatment system that has the potential to drastically reduce water use in the dairy sector

Efficiency is the key

We repeated throughout the year what we started to say in last yearrsquos Stakeholder Review Sales tonnage is not the key performance metric for this co-operative Indeed in those situations where the science showed that the farmer and environment would gain from applying less fertiliser then that was a win for Ravensdown

Our coated urea product N-Protectreg saw significant growth on last year Compared to uncoated urea this Fertmark-accredited product reduces nitrogen emission to the air and keeps more nitrogen available to the plant In a ldquonitrogen-constrainedrdquo world which is also sensitive to phosphate loss we would expect to see strong growth in this ldquosmart fertiliserrdquo category of products

This is an important way we can help with smarter farming and customers and staff are engaged with this approach In the past four years we have welcomed 1900 new customers to the Ravensdown ranks

I thank our former General Managers of Operations and Organisational Development Kevin Gettins and Tracey Paterson for their contribution to the leadership team and welcome their replacements Stephen Esposito and Katrina Benedetti Forastieri

Ravensdownrsquos contribution to premium food creation in New Zealand was celebrated at two all-staff events early in our financial year Morale remains high with staff engagement levels now in the top quartile of NZ companies that survey with Aon Hewitt

We continue to engage with a variety of stakeholders and have achieved a lot on their behalf I thank the whole team for their contribution and I know they are up to the challenge ahead Volatility and uncertainty are increasing around the world But the company is better positioned than ever to deliver value now and into the future

15Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Financial commentary

Good financial performance and a healthy profit before rebate and tax of $63 million from our continuing operations allowed us to invest in areas aligned with our strategic priorities and continue delivering enduring value for stakeholders Our discontinued operations made a loss of $ 08 million after tax

The strong result enabled us to pay a full rebate of $47 per tonne which includes the interim cash rebate announced in March 2018 Your co-operative is retaining the $7 million profit to reinvest in the business in order to support our smarter farming purpose

Revenue was up as underlying volumes increased and margins were maintained at sustainable levels

Total expenses were up by $3 million mostly comprising an increase in sales and marketing expenses and the RampD component of operating expenditure This rise was consistent with our focus on enabling smarter farming which meant recruitment of environmental consultants maintaining the development programme that fast-tracks the training of new recruits and investing in research into new products and capabilities

The profit was actively impacted as we continued our asbestos removal programme spending $2 million in 201718 This is the fourth year of our programme Ravensdownrsquos broader capital reinvestment programme has led to an increase in non-cash depreciation

Equity has increased by $23 million to $429 million Our equity ratio before rebates increased from 73 to 78 After rebates our equity ratio continues to remain strong Total assets rose to $605 million We held more inventory than last year as a deliberate decision was made to import certain raw materials to mitigate possible short-term supply chain disruption

Property plant and equipment rose by $20 million on the back of continued reinvestment and new infrastructure projects including finishing the New Plymouth store We committed $2 million to further improvements that benefit health and safety

Intangible assets rose by $5 million with drivers being developments in our Enterprise Resource Planning software ClearTechreg and digital technologies such as HawkEyereg and aviation maintenance software RAMCO

Investments like these were made possible by a very positive operating cashflow of $98 million This consistently strong performance assists us to fund our capital investments

Bank debt reduced and trade payables increased due to the fact we held slightly more inventory and achieved more favourable payment terms with overseas suppliers

The board remains mindful of the need to provide financial returns and to maintain financial strength so the co-operative can reinvest in value-driving initiatives

As the business model on page 18-19 shows financial capital is one of six resources that we have an impact on and are impacted by The six are interconnected and need to be considered and reported on in an integrated way

The value created from financial capital is economic returns in the form of rebates to our shareholders and profits retained for future investment Economic returns are impacted by our investment in RampD technology infrastructure improvements our environmental initiatives and training our people This increases intellectual manufactured natural and human capitals in such a way as to ensure longer-term value is created

16 Financial CommentaryRavensdown Stakeholder Review 2018

Financial Commentary

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 5: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

Smarter farming is about acknowledging we can all do better For us the hunger to improve runs deep We showcase our innovations to give an idea of what you can expect from Ravensdown into the future

EX

PEC

T M

OR

E

CHANGER

GROUND

The big question is ndash how to feed people and animals in ways that command an appropriate premium and are sensitive to the use of our precious natural resources We believe smarter farming is the answer And we believe that Ravensdown has a vital role to play in helping make that happen

Wersquore breaking new ground to make farming a lot smarter with information technologies research data people and products

Wersquore out to prove that the right decisions made for the right reasons create visible differences that benefit all of us

BREAKINGE

XP

ECT

MO

RE

CONTENTS08 Key Highlights10 Chairrsquos Report12 CEOrsquos Report16 Financial Commentary18 Business Model20 Strategic Framework22 01 mdashmdash Trusted and Leading26 02 mdashmdash Quality Agri-products30 03 mdashmdash Enabled People34 04 mdashmdash Science38 05 mdashmdash Technologies and Services42 Governance44 Board and Leadership

So herersquos our story

This is us

Putting our stake in the ground and measuring our

progress from here

Because New Zealand expects more

Because we expect more of ourselves

MORE gt

CAPITAL INVESTMENT IN RampD

ADDITIONAL OPERATIONAL EXPENDITURE OF $47M

At a glanceK

EY

HIG

HLI

GH

TS

REBATE EQUITY RATIO

$47 71

NEW SOLUTIONS LAUNCHED

$41m

PER TONNE

PROFIT BEFORE TAX AND REBATE FROM CONTINUING OPERATIONS

$63m

ClearTechregSurflexreg

08 Key HighlightsRavensdown Stakeholder Review 2018

ENGAGEMENT SCORE

OUR ENGAGEMENT SCORE SEES US MEETING THE THRESHOLD FOR THE ANZ TOP QUARTILE OF AON HEWITTrsquoS BEST EMPLOYERS

68NET PROMOTER SCORE

19

938

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

85

PUBLISHED AGRONOMY PLANS

201718 LOST TIME INJURY

FREQUENCY RATE IS

1238362

2017 Carbon Footprint154407 tCO2e

100

OF PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE

ASBESTOS REPLACEMENT EXPENDITURE

$21m

09Key HighlightsRavensdown Stakeholder Review 2018

WE CONTINUE TO BUILD THE LARGEST FARM ENVIRONMENTAL CONSULTANCY AND DEVELOP THE LARGEST TEAM OF CERTIFIED NUTRIENT MANAGEMENT ADVISORS IN THE COUNTRYJOHN HENDERSON CHAIR

10 Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

Johnlsquos Report ndash Chair

JohnrsquosReport

Your board is happy to report another strong performance in the year ending 31 May 2018 Prudent management and good fundamentals meant we were in a position to make an interim cash rebate of $1750 cash per tonne in June followed by a final rebate of $2950 to be paid in August Profit before rebate was a healthy $63 million from our continuing operations

It is worth noting that Ravensdown is not here to maximise profit at the expense of our natural environment safety or our local communities As a co-operative whose purpose is to enable smarter farming for a better New Zealand we seek to optimise profit in a sustainable way

This means returns for shareholders take many forms including new products expertise and technology that help them reduce environmental impact and optimise value from the land We are pleased to be able to pay a strong rebate to transacting shareholders but we believe neither the profit nor rebate are reliable measures of our co-operative We are determined to report measures of progress openly and transparently in the spirit of Integrated Reporting

In August 2017 Ravensdown threw its weight behind the ldquoWater Pledgerdquo which was signed by several prominent agri-sector leaders as a commitment to swimmable waterways Since then we have

Introduced a new ClearTechreg effluent treatment system that has the potential to reduce the dairy sectorrsquos fresh water use by 42 billion litres

Continued to build the largest farm environmental consultancy and develop the largest team of certified nutrient management advisors in the country

Deployed HawkEyereg technology that will help farmers see and show how they are complying with environmental requirements

Looking ahead we are in lockstep with the agencies and ministries that have come together to develop the action plan for water quality that arose out of the Land and Water Forum We aim to help our customers maximise nutrient efficiency so we focus on losses that can occur and recommend a sweetspot of the right rate of the right product in the right place and time Many of the examples in this Stakeholder Review are directly supporting good farming practice

My fellow directors deserve credit for setting the bar high in terms of identifying Ravensdownrsquos reason to be here Enabling smarter farming for a better New Zealand is a call to action as well as a common purpose that has galvanised the team

Irsquod also like to thank Tony Reilly for his 14 years of service as a Ravensdown director ndash a phenomenal achievement as he retires from that role He generated respect for his well-considered contributions and ran the Remuneration and Appointments Committee during his time as its Chair

As part of an ongoing commitment to review our board structure we will be presenting some proposed changes to our constitution at the annual meeting this year This will see the composition of the board change over the next two years from eight area-elected and two independently appointed directors to six area-elected and three appointed directors

I would like to acknowledge the contribution of the Ravensdown team and its supply and research partners The leadership team ably directed by CEO Greg Campbell has done a fantastic job communicating and implementing the strategy that was determined by the board

CH

AIR

To view video please visitravensdownconzintegratedreporting

11Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

OUR AIM IS TO HELP OTHERS REDUCE THEIR ENVIRONMENTAL IMPACT AND WE MUST LOOK IN THE MIRROR AND LOWER OUR OWNGREG CAMPBELL CEO

12 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Gregrsquos Report ndash CEO

Ravensdown has delivered another strong result and Irsquom enormously proud of the teamrsquos efforts and humbled by the support from shareholders

While this has been a consequence of a deliberate consistent strategy I see this fifth year of back-to-back progress as preparing the ground for a fundamental change that is needed within the agri-sector in general and within our co-operative in particular

The challenge facing so many businesses is how to thrive knowing natural resources are limited and need protecting while energy consumption emissions and water use need to be tackled Ravensdown is not just facing up to that fact but embracing it We are determined to help farmers manage their nutrients better

For us this is what lsquosmarter farming for a better New Zealandrsquo looks like Our aim is to help others reduce their environmental impact and we must look in the mirror and lower our own Being welcomed into the Sustainable Business Council last year joining the Climate Leaders Coalition and reporting our carbon emissions for the first time is just the beginning

The signals are strong The disruptive trends are many Societyrsquos expectations are ever higher

While we donrsquot pretend to have all the answers we must and will rise to the challenge The ambition has got to be that we could all look our grandchildren in the eye and say we tried our best to leave the planet in at least as good a shape as we found it Our staff are engaged with this higher purpose as shown by our staff engagement survey

Like last year this Stakeholder Review describes whatrsquos going well and where we need to do better It focuses on what matters to a variety of stakeholders and outlines how we add value both now

and into the future It is best read alongside our annual report which summarises our audited accounts for the year up to 31 May 2018 There are also videos on the website giving context to our story

Our shareholders have told us the best way to consider this co-operativersquos performance is to look at a range of inter-connected indicators and take a rounded view For example product quality matters and does not continue to occur or improve without investment And if we do not invest in the knowledge of our people the quality of advice would fall just as our physical assets would decline if we didnrsquot invest in maintaining them

It would be easier to ldquojog alongrdquo not trying to address asbestos in our stores and manufacturing facilities But we wouldnrsquot be doing our job if we just kicked the can down the road for future shareholders to bear A lsquohead in the sand and hope for the bestrsquo approach would represent a massive risk and would guarantee opportunities would be missed

Being clear-eyed about our role in the world the challenges we are facing and transparency of failure to hit targets is what this co-operative commits to We feel this fronting up is the best way to serve past current and future shareholders and contribute to the betterment of New Zealand

Investing in our network

For an organisation moving well over 1 million tonnes of granules minerals and rock around dust is always going to be an issue needing to be managed Apart from being a potential nuisance or hazard to staff and neighbours dust can also affect product quality through cross contamination As part of our commitment to creating a safe and healthy work environment we are focussing on dust management at our sites

CEO

GregrsquosReport

13Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

We have been busy installing dust suppression cones covers extractors doors roading and enclosures Good housekeeping handling protocols and quality imported or manufactured product also go a long way to cut dust occurring in the first place

Wersquore also looking at our stormwater which has the potential to contribute to the nutrient load into local waterways We need to manage this carefully throughout our network and there is much more we can and must do We have a number of new initiatives in place For example we are proud of the new store in New Plymouth which is showing the way with a filter pond system

Safety has yet again been a main area of focus and investment Ravensdown was proud to receive commendation from Worksafe for the way we worked with their team to resolve some issues we had with serpentine superphosphate

We are making strong progress through a long-term $17 million asbestos replacement programme and are already seeing the benefits to product quality as the replacement roofing makes the stores lighter and drier The health benefits of asbestos removal for neighbours and staff plus the more earthquake resilient buildings are harder to see but no less important

We know quality matters to our customers and spreaders For the past three years a consistent 82 have stated that fertiliser quality is excellent or very good and this means there is still room to improve from a high base

Environmental growth

Since starting in 2013 our environmental consulting business has delivered more than 33000 contracted hours of effort helping farmers with their mitigations and compliance needs The specialists also assist local and regional government deliver on their objectives while we support customers with practical responses to regulatory developments

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate We will also look for integration opportunities with our field-based team of agri managers

This is important as we know our customers trust the advice provided ndash our customer survey revealed that over 90 trusted the advice they received and agreed it was based on sound science

We will be structuring the Environmental team around three service streams

1 Regulatory compliance including our ldquoworry-freerdquo service where farmers ask us to take on all the steps involved in progressing or protecting a consent

2 Farm Systems Analysis where experienced highly trained specialists provide tailored advice for planning the future of the farm business

3 Integrated Catchment Management where we help farmers and local community members working together to protect their waterways

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate

To view video please visitravensdownconzintegratedreporting

14 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Subsidiary Aerowork took delivery of new bi-directional loaders while commissioning new maintenance software The staff of Aeroworkrsquos helicopter spraying operation bought that part of the business and continue to service Ravensdown and non-Ravensdown customers

New technologies that will boost automation and efficiency include the JD EdwardsOracle project that reduces manual processing HawkEyereg maps and records help farmers with making decisions and tracking actions C-Dax are rolling out their PastureMeter robot

The Nelson store was one of several buildings to benefit from the long-term asbestos removal programme New loaders were delivered to several locations

Demand for products and services

It was a record year for agrichemicals which are so important in protecting food grown for animals and humans Our seed product lines are also in demand as they too had a record year This all shows the agronomy offer is strong and our technical expertise is sought after The spreading ventures were busy but somewhat disrupted by the weather

Facing difficult trading conditions volumes of our animal health products were slightly down Wholly owned subsidiaries C-Dax and Aerowork had a profitable year The laboratory ARL continued to contribute positively

Lime tonnages were up as farmers looked to condition their soils and fertiliser tonnages were up with a significant contribution from new customers buying our products and industrial users buying more urea

Our joint venture Ravensdown Shipping Services provides added control in our supply chain Disruption to New Zealandrsquos supply of quality phosphate rock is a real risk to the agri-sector and was highlighted last year when a non-Ravensdown shipment of phosphate rock was seized in South Africa

We hosted a delegation from the company that supplies phosphate rock from the non self-governing territory of Western Sahara They outlined how many of the local Saharawi people are benefitting from that suppliers social development programmes and how many familiesrsquo livelihoods depend on the continuing legal trade in rock from that part of the world It seems clear that no group of activists speaks for all Saharawi We support the United Nations in its efforts for a solution to this long-running complex political dispute and will continue to monitor the activities of our supplier

Innovation progress

Our Primary Growth Partnership programme investigating improved aerial spreading precision is at the three-quarter mark on its seven-year journey We partnered with Massey to develop the AirScanreg technology which uses a hyperspectral camera to scan 1000ha an hour and provide several layers of information for analysis Vegetation soil fertility and economically optimal fertiliser application layers can then be provided for an evidence-based plan that can be sent to the IntelliSpreadreg-enabled aircraft

Sixty six farms have now utilised IntelliSpreadreg where computer-controlled hopper doors apply fertiliser where it is needed instead of where it is not So far 14 of land on those farms was excluded from application because it was ineffective culturally sensitive or environmentally vulnerable Avoiding this land in a way that is safer for pilots is a win-win for productivity and the environment

Work ahead involves continuing validation work testing that actual results match the modelled and scanned results We are also testing algorithms and systems that can verify placement rather than only indicating where the door opened or closed Our fifth Aerowork plane to be equipped with the IntelliSpreadreg system will take flight in Whanganui

In other developments C-Daxrsquos robot version of the PastureMeter will be launching in 2019 and we continue our investment through the Fertiliser Association of New Zealand into the OVERSEER nutrient modelling tool We also launched the ClearTechreg effluent treatment system that has the potential to drastically reduce water use in the dairy sector

Efficiency is the key

We repeated throughout the year what we started to say in last yearrsquos Stakeholder Review Sales tonnage is not the key performance metric for this co-operative Indeed in those situations where the science showed that the farmer and environment would gain from applying less fertiliser then that was a win for Ravensdown

Our coated urea product N-Protectreg saw significant growth on last year Compared to uncoated urea this Fertmark-accredited product reduces nitrogen emission to the air and keeps more nitrogen available to the plant In a ldquonitrogen-constrainedrdquo world which is also sensitive to phosphate loss we would expect to see strong growth in this ldquosmart fertiliserrdquo category of products

This is an important way we can help with smarter farming and customers and staff are engaged with this approach In the past four years we have welcomed 1900 new customers to the Ravensdown ranks

I thank our former General Managers of Operations and Organisational Development Kevin Gettins and Tracey Paterson for their contribution to the leadership team and welcome their replacements Stephen Esposito and Katrina Benedetti Forastieri

Ravensdownrsquos contribution to premium food creation in New Zealand was celebrated at two all-staff events early in our financial year Morale remains high with staff engagement levels now in the top quartile of NZ companies that survey with Aon Hewitt

We continue to engage with a variety of stakeholders and have achieved a lot on their behalf I thank the whole team for their contribution and I know they are up to the challenge ahead Volatility and uncertainty are increasing around the world But the company is better positioned than ever to deliver value now and into the future

15Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Financial commentary

Good financial performance and a healthy profit before rebate and tax of $63 million from our continuing operations allowed us to invest in areas aligned with our strategic priorities and continue delivering enduring value for stakeholders Our discontinued operations made a loss of $ 08 million after tax

The strong result enabled us to pay a full rebate of $47 per tonne which includes the interim cash rebate announced in March 2018 Your co-operative is retaining the $7 million profit to reinvest in the business in order to support our smarter farming purpose

Revenue was up as underlying volumes increased and margins were maintained at sustainable levels

Total expenses were up by $3 million mostly comprising an increase in sales and marketing expenses and the RampD component of operating expenditure This rise was consistent with our focus on enabling smarter farming which meant recruitment of environmental consultants maintaining the development programme that fast-tracks the training of new recruits and investing in research into new products and capabilities

The profit was actively impacted as we continued our asbestos removal programme spending $2 million in 201718 This is the fourth year of our programme Ravensdownrsquos broader capital reinvestment programme has led to an increase in non-cash depreciation

Equity has increased by $23 million to $429 million Our equity ratio before rebates increased from 73 to 78 After rebates our equity ratio continues to remain strong Total assets rose to $605 million We held more inventory than last year as a deliberate decision was made to import certain raw materials to mitigate possible short-term supply chain disruption

Property plant and equipment rose by $20 million on the back of continued reinvestment and new infrastructure projects including finishing the New Plymouth store We committed $2 million to further improvements that benefit health and safety

Intangible assets rose by $5 million with drivers being developments in our Enterprise Resource Planning software ClearTechreg and digital technologies such as HawkEyereg and aviation maintenance software RAMCO

Investments like these were made possible by a very positive operating cashflow of $98 million This consistently strong performance assists us to fund our capital investments

Bank debt reduced and trade payables increased due to the fact we held slightly more inventory and achieved more favourable payment terms with overseas suppliers

The board remains mindful of the need to provide financial returns and to maintain financial strength so the co-operative can reinvest in value-driving initiatives

As the business model on page 18-19 shows financial capital is one of six resources that we have an impact on and are impacted by The six are interconnected and need to be considered and reported on in an integrated way

The value created from financial capital is economic returns in the form of rebates to our shareholders and profits retained for future investment Economic returns are impacted by our investment in RampD technology infrastructure improvements our environmental initiatives and training our people This increases intellectual manufactured natural and human capitals in such a way as to ensure longer-term value is created

16 Financial CommentaryRavensdown Stakeholder Review 2018

Financial Commentary

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 6: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

GROUND

The big question is ndash how to feed people and animals in ways that command an appropriate premium and are sensitive to the use of our precious natural resources We believe smarter farming is the answer And we believe that Ravensdown has a vital role to play in helping make that happen

Wersquore breaking new ground to make farming a lot smarter with information technologies research data people and products

Wersquore out to prove that the right decisions made for the right reasons create visible differences that benefit all of us

BREAKINGE

XP

ECT

MO

RE

CONTENTS08 Key Highlights10 Chairrsquos Report12 CEOrsquos Report16 Financial Commentary18 Business Model20 Strategic Framework22 01 mdashmdash Trusted and Leading26 02 mdashmdash Quality Agri-products30 03 mdashmdash Enabled People34 04 mdashmdash Science38 05 mdashmdash Technologies and Services42 Governance44 Board and Leadership

So herersquos our story

This is us

Putting our stake in the ground and measuring our

progress from here

Because New Zealand expects more

Because we expect more of ourselves

MORE gt

CAPITAL INVESTMENT IN RampD

ADDITIONAL OPERATIONAL EXPENDITURE OF $47M

At a glanceK

EY

HIG

HLI

GH

TS

REBATE EQUITY RATIO

$47 71

NEW SOLUTIONS LAUNCHED

$41m

PER TONNE

PROFIT BEFORE TAX AND REBATE FROM CONTINUING OPERATIONS

$63m

ClearTechregSurflexreg

08 Key HighlightsRavensdown Stakeholder Review 2018

ENGAGEMENT SCORE

OUR ENGAGEMENT SCORE SEES US MEETING THE THRESHOLD FOR THE ANZ TOP QUARTILE OF AON HEWITTrsquoS BEST EMPLOYERS

68NET PROMOTER SCORE

19

938

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

85

PUBLISHED AGRONOMY PLANS

201718 LOST TIME INJURY

FREQUENCY RATE IS

1238362

2017 Carbon Footprint154407 tCO2e

100

OF PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE

ASBESTOS REPLACEMENT EXPENDITURE

$21m

09Key HighlightsRavensdown Stakeholder Review 2018

WE CONTINUE TO BUILD THE LARGEST FARM ENVIRONMENTAL CONSULTANCY AND DEVELOP THE LARGEST TEAM OF CERTIFIED NUTRIENT MANAGEMENT ADVISORS IN THE COUNTRYJOHN HENDERSON CHAIR

10 Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

Johnlsquos Report ndash Chair

JohnrsquosReport

Your board is happy to report another strong performance in the year ending 31 May 2018 Prudent management and good fundamentals meant we were in a position to make an interim cash rebate of $1750 cash per tonne in June followed by a final rebate of $2950 to be paid in August Profit before rebate was a healthy $63 million from our continuing operations

It is worth noting that Ravensdown is not here to maximise profit at the expense of our natural environment safety or our local communities As a co-operative whose purpose is to enable smarter farming for a better New Zealand we seek to optimise profit in a sustainable way

This means returns for shareholders take many forms including new products expertise and technology that help them reduce environmental impact and optimise value from the land We are pleased to be able to pay a strong rebate to transacting shareholders but we believe neither the profit nor rebate are reliable measures of our co-operative We are determined to report measures of progress openly and transparently in the spirit of Integrated Reporting

In August 2017 Ravensdown threw its weight behind the ldquoWater Pledgerdquo which was signed by several prominent agri-sector leaders as a commitment to swimmable waterways Since then we have

Introduced a new ClearTechreg effluent treatment system that has the potential to reduce the dairy sectorrsquos fresh water use by 42 billion litres

Continued to build the largest farm environmental consultancy and develop the largest team of certified nutrient management advisors in the country

Deployed HawkEyereg technology that will help farmers see and show how they are complying with environmental requirements

Looking ahead we are in lockstep with the agencies and ministries that have come together to develop the action plan for water quality that arose out of the Land and Water Forum We aim to help our customers maximise nutrient efficiency so we focus on losses that can occur and recommend a sweetspot of the right rate of the right product in the right place and time Many of the examples in this Stakeholder Review are directly supporting good farming practice

My fellow directors deserve credit for setting the bar high in terms of identifying Ravensdownrsquos reason to be here Enabling smarter farming for a better New Zealand is a call to action as well as a common purpose that has galvanised the team

Irsquod also like to thank Tony Reilly for his 14 years of service as a Ravensdown director ndash a phenomenal achievement as he retires from that role He generated respect for his well-considered contributions and ran the Remuneration and Appointments Committee during his time as its Chair

As part of an ongoing commitment to review our board structure we will be presenting some proposed changes to our constitution at the annual meeting this year This will see the composition of the board change over the next two years from eight area-elected and two independently appointed directors to six area-elected and three appointed directors

I would like to acknowledge the contribution of the Ravensdown team and its supply and research partners The leadership team ably directed by CEO Greg Campbell has done a fantastic job communicating and implementing the strategy that was determined by the board

CH

AIR

To view video please visitravensdownconzintegratedreporting

11Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

OUR AIM IS TO HELP OTHERS REDUCE THEIR ENVIRONMENTAL IMPACT AND WE MUST LOOK IN THE MIRROR AND LOWER OUR OWNGREG CAMPBELL CEO

12 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Gregrsquos Report ndash CEO

Ravensdown has delivered another strong result and Irsquom enormously proud of the teamrsquos efforts and humbled by the support from shareholders

While this has been a consequence of a deliberate consistent strategy I see this fifth year of back-to-back progress as preparing the ground for a fundamental change that is needed within the agri-sector in general and within our co-operative in particular

The challenge facing so many businesses is how to thrive knowing natural resources are limited and need protecting while energy consumption emissions and water use need to be tackled Ravensdown is not just facing up to that fact but embracing it We are determined to help farmers manage their nutrients better

For us this is what lsquosmarter farming for a better New Zealandrsquo looks like Our aim is to help others reduce their environmental impact and we must look in the mirror and lower our own Being welcomed into the Sustainable Business Council last year joining the Climate Leaders Coalition and reporting our carbon emissions for the first time is just the beginning

The signals are strong The disruptive trends are many Societyrsquos expectations are ever higher

While we donrsquot pretend to have all the answers we must and will rise to the challenge The ambition has got to be that we could all look our grandchildren in the eye and say we tried our best to leave the planet in at least as good a shape as we found it Our staff are engaged with this higher purpose as shown by our staff engagement survey

Like last year this Stakeholder Review describes whatrsquos going well and where we need to do better It focuses on what matters to a variety of stakeholders and outlines how we add value both now

and into the future It is best read alongside our annual report which summarises our audited accounts for the year up to 31 May 2018 There are also videos on the website giving context to our story

Our shareholders have told us the best way to consider this co-operativersquos performance is to look at a range of inter-connected indicators and take a rounded view For example product quality matters and does not continue to occur or improve without investment And if we do not invest in the knowledge of our people the quality of advice would fall just as our physical assets would decline if we didnrsquot invest in maintaining them

It would be easier to ldquojog alongrdquo not trying to address asbestos in our stores and manufacturing facilities But we wouldnrsquot be doing our job if we just kicked the can down the road for future shareholders to bear A lsquohead in the sand and hope for the bestrsquo approach would represent a massive risk and would guarantee opportunities would be missed

Being clear-eyed about our role in the world the challenges we are facing and transparency of failure to hit targets is what this co-operative commits to We feel this fronting up is the best way to serve past current and future shareholders and contribute to the betterment of New Zealand

Investing in our network

For an organisation moving well over 1 million tonnes of granules minerals and rock around dust is always going to be an issue needing to be managed Apart from being a potential nuisance or hazard to staff and neighbours dust can also affect product quality through cross contamination As part of our commitment to creating a safe and healthy work environment we are focussing on dust management at our sites

CEO

GregrsquosReport

13Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

We have been busy installing dust suppression cones covers extractors doors roading and enclosures Good housekeeping handling protocols and quality imported or manufactured product also go a long way to cut dust occurring in the first place

Wersquore also looking at our stormwater which has the potential to contribute to the nutrient load into local waterways We need to manage this carefully throughout our network and there is much more we can and must do We have a number of new initiatives in place For example we are proud of the new store in New Plymouth which is showing the way with a filter pond system

Safety has yet again been a main area of focus and investment Ravensdown was proud to receive commendation from Worksafe for the way we worked with their team to resolve some issues we had with serpentine superphosphate

We are making strong progress through a long-term $17 million asbestos replacement programme and are already seeing the benefits to product quality as the replacement roofing makes the stores lighter and drier The health benefits of asbestos removal for neighbours and staff plus the more earthquake resilient buildings are harder to see but no less important

We know quality matters to our customers and spreaders For the past three years a consistent 82 have stated that fertiliser quality is excellent or very good and this means there is still room to improve from a high base

Environmental growth

Since starting in 2013 our environmental consulting business has delivered more than 33000 contracted hours of effort helping farmers with their mitigations and compliance needs The specialists also assist local and regional government deliver on their objectives while we support customers with practical responses to regulatory developments

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate We will also look for integration opportunities with our field-based team of agri managers

This is important as we know our customers trust the advice provided ndash our customer survey revealed that over 90 trusted the advice they received and agreed it was based on sound science

We will be structuring the Environmental team around three service streams

1 Regulatory compliance including our ldquoworry-freerdquo service where farmers ask us to take on all the steps involved in progressing or protecting a consent

2 Farm Systems Analysis where experienced highly trained specialists provide tailored advice for planning the future of the farm business

3 Integrated Catchment Management where we help farmers and local community members working together to protect their waterways

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate

To view video please visitravensdownconzintegratedreporting

14 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Subsidiary Aerowork took delivery of new bi-directional loaders while commissioning new maintenance software The staff of Aeroworkrsquos helicopter spraying operation bought that part of the business and continue to service Ravensdown and non-Ravensdown customers

New technologies that will boost automation and efficiency include the JD EdwardsOracle project that reduces manual processing HawkEyereg maps and records help farmers with making decisions and tracking actions C-Dax are rolling out their PastureMeter robot

The Nelson store was one of several buildings to benefit from the long-term asbestos removal programme New loaders were delivered to several locations

Demand for products and services

It was a record year for agrichemicals which are so important in protecting food grown for animals and humans Our seed product lines are also in demand as they too had a record year This all shows the agronomy offer is strong and our technical expertise is sought after The spreading ventures were busy but somewhat disrupted by the weather

Facing difficult trading conditions volumes of our animal health products were slightly down Wholly owned subsidiaries C-Dax and Aerowork had a profitable year The laboratory ARL continued to contribute positively

Lime tonnages were up as farmers looked to condition their soils and fertiliser tonnages were up with a significant contribution from new customers buying our products and industrial users buying more urea

Our joint venture Ravensdown Shipping Services provides added control in our supply chain Disruption to New Zealandrsquos supply of quality phosphate rock is a real risk to the agri-sector and was highlighted last year when a non-Ravensdown shipment of phosphate rock was seized in South Africa

We hosted a delegation from the company that supplies phosphate rock from the non self-governing territory of Western Sahara They outlined how many of the local Saharawi people are benefitting from that suppliers social development programmes and how many familiesrsquo livelihoods depend on the continuing legal trade in rock from that part of the world It seems clear that no group of activists speaks for all Saharawi We support the United Nations in its efforts for a solution to this long-running complex political dispute and will continue to monitor the activities of our supplier

Innovation progress

Our Primary Growth Partnership programme investigating improved aerial spreading precision is at the three-quarter mark on its seven-year journey We partnered with Massey to develop the AirScanreg technology which uses a hyperspectral camera to scan 1000ha an hour and provide several layers of information for analysis Vegetation soil fertility and economically optimal fertiliser application layers can then be provided for an evidence-based plan that can be sent to the IntelliSpreadreg-enabled aircraft

Sixty six farms have now utilised IntelliSpreadreg where computer-controlled hopper doors apply fertiliser where it is needed instead of where it is not So far 14 of land on those farms was excluded from application because it was ineffective culturally sensitive or environmentally vulnerable Avoiding this land in a way that is safer for pilots is a win-win for productivity and the environment

Work ahead involves continuing validation work testing that actual results match the modelled and scanned results We are also testing algorithms and systems that can verify placement rather than only indicating where the door opened or closed Our fifth Aerowork plane to be equipped with the IntelliSpreadreg system will take flight in Whanganui

In other developments C-Daxrsquos robot version of the PastureMeter will be launching in 2019 and we continue our investment through the Fertiliser Association of New Zealand into the OVERSEER nutrient modelling tool We also launched the ClearTechreg effluent treatment system that has the potential to drastically reduce water use in the dairy sector

Efficiency is the key

We repeated throughout the year what we started to say in last yearrsquos Stakeholder Review Sales tonnage is not the key performance metric for this co-operative Indeed in those situations where the science showed that the farmer and environment would gain from applying less fertiliser then that was a win for Ravensdown

Our coated urea product N-Protectreg saw significant growth on last year Compared to uncoated urea this Fertmark-accredited product reduces nitrogen emission to the air and keeps more nitrogen available to the plant In a ldquonitrogen-constrainedrdquo world which is also sensitive to phosphate loss we would expect to see strong growth in this ldquosmart fertiliserrdquo category of products

This is an important way we can help with smarter farming and customers and staff are engaged with this approach In the past four years we have welcomed 1900 new customers to the Ravensdown ranks

I thank our former General Managers of Operations and Organisational Development Kevin Gettins and Tracey Paterson for their contribution to the leadership team and welcome their replacements Stephen Esposito and Katrina Benedetti Forastieri

Ravensdownrsquos contribution to premium food creation in New Zealand was celebrated at two all-staff events early in our financial year Morale remains high with staff engagement levels now in the top quartile of NZ companies that survey with Aon Hewitt

We continue to engage with a variety of stakeholders and have achieved a lot on their behalf I thank the whole team for their contribution and I know they are up to the challenge ahead Volatility and uncertainty are increasing around the world But the company is better positioned than ever to deliver value now and into the future

15Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Financial commentary

Good financial performance and a healthy profit before rebate and tax of $63 million from our continuing operations allowed us to invest in areas aligned with our strategic priorities and continue delivering enduring value for stakeholders Our discontinued operations made a loss of $ 08 million after tax

The strong result enabled us to pay a full rebate of $47 per tonne which includes the interim cash rebate announced in March 2018 Your co-operative is retaining the $7 million profit to reinvest in the business in order to support our smarter farming purpose

Revenue was up as underlying volumes increased and margins were maintained at sustainable levels

Total expenses were up by $3 million mostly comprising an increase in sales and marketing expenses and the RampD component of operating expenditure This rise was consistent with our focus on enabling smarter farming which meant recruitment of environmental consultants maintaining the development programme that fast-tracks the training of new recruits and investing in research into new products and capabilities

The profit was actively impacted as we continued our asbestos removal programme spending $2 million in 201718 This is the fourth year of our programme Ravensdownrsquos broader capital reinvestment programme has led to an increase in non-cash depreciation

Equity has increased by $23 million to $429 million Our equity ratio before rebates increased from 73 to 78 After rebates our equity ratio continues to remain strong Total assets rose to $605 million We held more inventory than last year as a deliberate decision was made to import certain raw materials to mitigate possible short-term supply chain disruption

Property plant and equipment rose by $20 million on the back of continued reinvestment and new infrastructure projects including finishing the New Plymouth store We committed $2 million to further improvements that benefit health and safety

Intangible assets rose by $5 million with drivers being developments in our Enterprise Resource Planning software ClearTechreg and digital technologies such as HawkEyereg and aviation maintenance software RAMCO

Investments like these were made possible by a very positive operating cashflow of $98 million This consistently strong performance assists us to fund our capital investments

Bank debt reduced and trade payables increased due to the fact we held slightly more inventory and achieved more favourable payment terms with overseas suppliers

The board remains mindful of the need to provide financial returns and to maintain financial strength so the co-operative can reinvest in value-driving initiatives

As the business model on page 18-19 shows financial capital is one of six resources that we have an impact on and are impacted by The six are interconnected and need to be considered and reported on in an integrated way

The value created from financial capital is economic returns in the form of rebates to our shareholders and profits retained for future investment Economic returns are impacted by our investment in RampD technology infrastructure improvements our environmental initiatives and training our people This increases intellectual manufactured natural and human capitals in such a way as to ensure longer-term value is created

16 Financial CommentaryRavensdown Stakeholder Review 2018

Financial Commentary

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 7: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

The big question is ndash how to feed people and animals in ways that command an appropriate premium and are sensitive to the use of our precious natural resources We believe smarter farming is the answer And we believe that Ravensdown has a vital role to play in helping make that happen

Wersquore breaking new ground to make farming a lot smarter with information technologies research data people and products

Wersquore out to prove that the right decisions made for the right reasons create visible differences that benefit all of us

BREAKINGE

XP

ECT

MO

RE

CONTENTS08 Key Highlights10 Chairrsquos Report12 CEOrsquos Report16 Financial Commentary18 Business Model20 Strategic Framework22 01 mdashmdash Trusted and Leading26 02 mdashmdash Quality Agri-products30 03 mdashmdash Enabled People34 04 mdashmdash Science38 05 mdashmdash Technologies and Services42 Governance44 Board and Leadership

So herersquos our story

This is us

Putting our stake in the ground and measuring our

progress from here

Because New Zealand expects more

Because we expect more of ourselves

MORE gt

CAPITAL INVESTMENT IN RampD

ADDITIONAL OPERATIONAL EXPENDITURE OF $47M

At a glanceK

EY

HIG

HLI

GH

TS

REBATE EQUITY RATIO

$47 71

NEW SOLUTIONS LAUNCHED

$41m

PER TONNE

PROFIT BEFORE TAX AND REBATE FROM CONTINUING OPERATIONS

$63m

ClearTechregSurflexreg

08 Key HighlightsRavensdown Stakeholder Review 2018

ENGAGEMENT SCORE

OUR ENGAGEMENT SCORE SEES US MEETING THE THRESHOLD FOR THE ANZ TOP QUARTILE OF AON HEWITTrsquoS BEST EMPLOYERS

68NET PROMOTER SCORE

19

938

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

85

PUBLISHED AGRONOMY PLANS

201718 LOST TIME INJURY

FREQUENCY RATE IS

1238362

2017 Carbon Footprint154407 tCO2e

100

OF PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE

ASBESTOS REPLACEMENT EXPENDITURE

$21m

09Key HighlightsRavensdown Stakeholder Review 2018

WE CONTINUE TO BUILD THE LARGEST FARM ENVIRONMENTAL CONSULTANCY AND DEVELOP THE LARGEST TEAM OF CERTIFIED NUTRIENT MANAGEMENT ADVISORS IN THE COUNTRYJOHN HENDERSON CHAIR

10 Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

Johnlsquos Report ndash Chair

JohnrsquosReport

Your board is happy to report another strong performance in the year ending 31 May 2018 Prudent management and good fundamentals meant we were in a position to make an interim cash rebate of $1750 cash per tonne in June followed by a final rebate of $2950 to be paid in August Profit before rebate was a healthy $63 million from our continuing operations

It is worth noting that Ravensdown is not here to maximise profit at the expense of our natural environment safety or our local communities As a co-operative whose purpose is to enable smarter farming for a better New Zealand we seek to optimise profit in a sustainable way

This means returns for shareholders take many forms including new products expertise and technology that help them reduce environmental impact and optimise value from the land We are pleased to be able to pay a strong rebate to transacting shareholders but we believe neither the profit nor rebate are reliable measures of our co-operative We are determined to report measures of progress openly and transparently in the spirit of Integrated Reporting

In August 2017 Ravensdown threw its weight behind the ldquoWater Pledgerdquo which was signed by several prominent agri-sector leaders as a commitment to swimmable waterways Since then we have

Introduced a new ClearTechreg effluent treatment system that has the potential to reduce the dairy sectorrsquos fresh water use by 42 billion litres

Continued to build the largest farm environmental consultancy and develop the largest team of certified nutrient management advisors in the country

Deployed HawkEyereg technology that will help farmers see and show how they are complying with environmental requirements

Looking ahead we are in lockstep with the agencies and ministries that have come together to develop the action plan for water quality that arose out of the Land and Water Forum We aim to help our customers maximise nutrient efficiency so we focus on losses that can occur and recommend a sweetspot of the right rate of the right product in the right place and time Many of the examples in this Stakeholder Review are directly supporting good farming practice

My fellow directors deserve credit for setting the bar high in terms of identifying Ravensdownrsquos reason to be here Enabling smarter farming for a better New Zealand is a call to action as well as a common purpose that has galvanised the team

Irsquod also like to thank Tony Reilly for his 14 years of service as a Ravensdown director ndash a phenomenal achievement as he retires from that role He generated respect for his well-considered contributions and ran the Remuneration and Appointments Committee during his time as its Chair

As part of an ongoing commitment to review our board structure we will be presenting some proposed changes to our constitution at the annual meeting this year This will see the composition of the board change over the next two years from eight area-elected and two independently appointed directors to six area-elected and three appointed directors

I would like to acknowledge the contribution of the Ravensdown team and its supply and research partners The leadership team ably directed by CEO Greg Campbell has done a fantastic job communicating and implementing the strategy that was determined by the board

CH

AIR

To view video please visitravensdownconzintegratedreporting

11Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

OUR AIM IS TO HELP OTHERS REDUCE THEIR ENVIRONMENTAL IMPACT AND WE MUST LOOK IN THE MIRROR AND LOWER OUR OWNGREG CAMPBELL CEO

12 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Gregrsquos Report ndash CEO

Ravensdown has delivered another strong result and Irsquom enormously proud of the teamrsquos efforts and humbled by the support from shareholders

While this has been a consequence of a deliberate consistent strategy I see this fifth year of back-to-back progress as preparing the ground for a fundamental change that is needed within the agri-sector in general and within our co-operative in particular

The challenge facing so many businesses is how to thrive knowing natural resources are limited and need protecting while energy consumption emissions and water use need to be tackled Ravensdown is not just facing up to that fact but embracing it We are determined to help farmers manage their nutrients better

For us this is what lsquosmarter farming for a better New Zealandrsquo looks like Our aim is to help others reduce their environmental impact and we must look in the mirror and lower our own Being welcomed into the Sustainable Business Council last year joining the Climate Leaders Coalition and reporting our carbon emissions for the first time is just the beginning

The signals are strong The disruptive trends are many Societyrsquos expectations are ever higher

While we donrsquot pretend to have all the answers we must and will rise to the challenge The ambition has got to be that we could all look our grandchildren in the eye and say we tried our best to leave the planet in at least as good a shape as we found it Our staff are engaged with this higher purpose as shown by our staff engagement survey

Like last year this Stakeholder Review describes whatrsquos going well and where we need to do better It focuses on what matters to a variety of stakeholders and outlines how we add value both now

and into the future It is best read alongside our annual report which summarises our audited accounts for the year up to 31 May 2018 There are also videos on the website giving context to our story

Our shareholders have told us the best way to consider this co-operativersquos performance is to look at a range of inter-connected indicators and take a rounded view For example product quality matters and does not continue to occur or improve without investment And if we do not invest in the knowledge of our people the quality of advice would fall just as our physical assets would decline if we didnrsquot invest in maintaining them

It would be easier to ldquojog alongrdquo not trying to address asbestos in our stores and manufacturing facilities But we wouldnrsquot be doing our job if we just kicked the can down the road for future shareholders to bear A lsquohead in the sand and hope for the bestrsquo approach would represent a massive risk and would guarantee opportunities would be missed

Being clear-eyed about our role in the world the challenges we are facing and transparency of failure to hit targets is what this co-operative commits to We feel this fronting up is the best way to serve past current and future shareholders and contribute to the betterment of New Zealand

Investing in our network

For an organisation moving well over 1 million tonnes of granules minerals and rock around dust is always going to be an issue needing to be managed Apart from being a potential nuisance or hazard to staff and neighbours dust can also affect product quality through cross contamination As part of our commitment to creating a safe and healthy work environment we are focussing on dust management at our sites

CEO

GregrsquosReport

13Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

We have been busy installing dust suppression cones covers extractors doors roading and enclosures Good housekeeping handling protocols and quality imported or manufactured product also go a long way to cut dust occurring in the first place

Wersquore also looking at our stormwater which has the potential to contribute to the nutrient load into local waterways We need to manage this carefully throughout our network and there is much more we can and must do We have a number of new initiatives in place For example we are proud of the new store in New Plymouth which is showing the way with a filter pond system

Safety has yet again been a main area of focus and investment Ravensdown was proud to receive commendation from Worksafe for the way we worked with their team to resolve some issues we had with serpentine superphosphate

We are making strong progress through a long-term $17 million asbestos replacement programme and are already seeing the benefits to product quality as the replacement roofing makes the stores lighter and drier The health benefits of asbestos removal for neighbours and staff plus the more earthquake resilient buildings are harder to see but no less important

We know quality matters to our customers and spreaders For the past three years a consistent 82 have stated that fertiliser quality is excellent or very good and this means there is still room to improve from a high base

Environmental growth

Since starting in 2013 our environmental consulting business has delivered more than 33000 contracted hours of effort helping farmers with their mitigations and compliance needs The specialists also assist local and regional government deliver on their objectives while we support customers with practical responses to regulatory developments

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate We will also look for integration opportunities with our field-based team of agri managers

This is important as we know our customers trust the advice provided ndash our customer survey revealed that over 90 trusted the advice they received and agreed it was based on sound science

We will be structuring the Environmental team around three service streams

1 Regulatory compliance including our ldquoworry-freerdquo service where farmers ask us to take on all the steps involved in progressing or protecting a consent

2 Farm Systems Analysis where experienced highly trained specialists provide tailored advice for planning the future of the farm business

3 Integrated Catchment Management where we help farmers and local community members working together to protect their waterways

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate

To view video please visitravensdownconzintegratedreporting

14 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Subsidiary Aerowork took delivery of new bi-directional loaders while commissioning new maintenance software The staff of Aeroworkrsquos helicopter spraying operation bought that part of the business and continue to service Ravensdown and non-Ravensdown customers

New technologies that will boost automation and efficiency include the JD EdwardsOracle project that reduces manual processing HawkEyereg maps and records help farmers with making decisions and tracking actions C-Dax are rolling out their PastureMeter robot

The Nelson store was one of several buildings to benefit from the long-term asbestos removal programme New loaders were delivered to several locations

Demand for products and services

It was a record year for agrichemicals which are so important in protecting food grown for animals and humans Our seed product lines are also in demand as they too had a record year This all shows the agronomy offer is strong and our technical expertise is sought after The spreading ventures were busy but somewhat disrupted by the weather

Facing difficult trading conditions volumes of our animal health products were slightly down Wholly owned subsidiaries C-Dax and Aerowork had a profitable year The laboratory ARL continued to contribute positively

Lime tonnages were up as farmers looked to condition their soils and fertiliser tonnages were up with a significant contribution from new customers buying our products and industrial users buying more urea

Our joint venture Ravensdown Shipping Services provides added control in our supply chain Disruption to New Zealandrsquos supply of quality phosphate rock is a real risk to the agri-sector and was highlighted last year when a non-Ravensdown shipment of phosphate rock was seized in South Africa

We hosted a delegation from the company that supplies phosphate rock from the non self-governing territory of Western Sahara They outlined how many of the local Saharawi people are benefitting from that suppliers social development programmes and how many familiesrsquo livelihoods depend on the continuing legal trade in rock from that part of the world It seems clear that no group of activists speaks for all Saharawi We support the United Nations in its efforts for a solution to this long-running complex political dispute and will continue to monitor the activities of our supplier

Innovation progress

Our Primary Growth Partnership programme investigating improved aerial spreading precision is at the three-quarter mark on its seven-year journey We partnered with Massey to develop the AirScanreg technology which uses a hyperspectral camera to scan 1000ha an hour and provide several layers of information for analysis Vegetation soil fertility and economically optimal fertiliser application layers can then be provided for an evidence-based plan that can be sent to the IntelliSpreadreg-enabled aircraft

Sixty six farms have now utilised IntelliSpreadreg where computer-controlled hopper doors apply fertiliser where it is needed instead of where it is not So far 14 of land on those farms was excluded from application because it was ineffective culturally sensitive or environmentally vulnerable Avoiding this land in a way that is safer for pilots is a win-win for productivity and the environment

Work ahead involves continuing validation work testing that actual results match the modelled and scanned results We are also testing algorithms and systems that can verify placement rather than only indicating where the door opened or closed Our fifth Aerowork plane to be equipped with the IntelliSpreadreg system will take flight in Whanganui

In other developments C-Daxrsquos robot version of the PastureMeter will be launching in 2019 and we continue our investment through the Fertiliser Association of New Zealand into the OVERSEER nutrient modelling tool We also launched the ClearTechreg effluent treatment system that has the potential to drastically reduce water use in the dairy sector

Efficiency is the key

We repeated throughout the year what we started to say in last yearrsquos Stakeholder Review Sales tonnage is not the key performance metric for this co-operative Indeed in those situations where the science showed that the farmer and environment would gain from applying less fertiliser then that was a win for Ravensdown

Our coated urea product N-Protectreg saw significant growth on last year Compared to uncoated urea this Fertmark-accredited product reduces nitrogen emission to the air and keeps more nitrogen available to the plant In a ldquonitrogen-constrainedrdquo world which is also sensitive to phosphate loss we would expect to see strong growth in this ldquosmart fertiliserrdquo category of products

This is an important way we can help with smarter farming and customers and staff are engaged with this approach In the past four years we have welcomed 1900 new customers to the Ravensdown ranks

I thank our former General Managers of Operations and Organisational Development Kevin Gettins and Tracey Paterson for their contribution to the leadership team and welcome their replacements Stephen Esposito and Katrina Benedetti Forastieri

Ravensdownrsquos contribution to premium food creation in New Zealand was celebrated at two all-staff events early in our financial year Morale remains high with staff engagement levels now in the top quartile of NZ companies that survey with Aon Hewitt

We continue to engage with a variety of stakeholders and have achieved a lot on their behalf I thank the whole team for their contribution and I know they are up to the challenge ahead Volatility and uncertainty are increasing around the world But the company is better positioned than ever to deliver value now and into the future

15Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Financial commentary

Good financial performance and a healthy profit before rebate and tax of $63 million from our continuing operations allowed us to invest in areas aligned with our strategic priorities and continue delivering enduring value for stakeholders Our discontinued operations made a loss of $ 08 million after tax

The strong result enabled us to pay a full rebate of $47 per tonne which includes the interim cash rebate announced in March 2018 Your co-operative is retaining the $7 million profit to reinvest in the business in order to support our smarter farming purpose

Revenue was up as underlying volumes increased and margins were maintained at sustainable levels

Total expenses were up by $3 million mostly comprising an increase in sales and marketing expenses and the RampD component of operating expenditure This rise was consistent with our focus on enabling smarter farming which meant recruitment of environmental consultants maintaining the development programme that fast-tracks the training of new recruits and investing in research into new products and capabilities

The profit was actively impacted as we continued our asbestos removal programme spending $2 million in 201718 This is the fourth year of our programme Ravensdownrsquos broader capital reinvestment programme has led to an increase in non-cash depreciation

Equity has increased by $23 million to $429 million Our equity ratio before rebates increased from 73 to 78 After rebates our equity ratio continues to remain strong Total assets rose to $605 million We held more inventory than last year as a deliberate decision was made to import certain raw materials to mitigate possible short-term supply chain disruption

Property plant and equipment rose by $20 million on the back of continued reinvestment and new infrastructure projects including finishing the New Plymouth store We committed $2 million to further improvements that benefit health and safety

Intangible assets rose by $5 million with drivers being developments in our Enterprise Resource Planning software ClearTechreg and digital technologies such as HawkEyereg and aviation maintenance software RAMCO

Investments like these were made possible by a very positive operating cashflow of $98 million This consistently strong performance assists us to fund our capital investments

Bank debt reduced and trade payables increased due to the fact we held slightly more inventory and achieved more favourable payment terms with overseas suppliers

The board remains mindful of the need to provide financial returns and to maintain financial strength so the co-operative can reinvest in value-driving initiatives

As the business model on page 18-19 shows financial capital is one of six resources that we have an impact on and are impacted by The six are interconnected and need to be considered and reported on in an integrated way

The value created from financial capital is economic returns in the form of rebates to our shareholders and profits retained for future investment Economic returns are impacted by our investment in RampD technology infrastructure improvements our environmental initiatives and training our people This increases intellectual manufactured natural and human capitals in such a way as to ensure longer-term value is created

16 Financial CommentaryRavensdown Stakeholder Review 2018

Financial Commentary

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 8: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

CONTENTS08 Key Highlights10 Chairrsquos Report12 CEOrsquos Report16 Financial Commentary18 Business Model20 Strategic Framework22 01 mdashmdash Trusted and Leading26 02 mdashmdash Quality Agri-products30 03 mdashmdash Enabled People34 04 mdashmdash Science38 05 mdashmdash Technologies and Services42 Governance44 Board and Leadership

So herersquos our story

This is us

Putting our stake in the ground and measuring our

progress from here

Because New Zealand expects more

Because we expect more of ourselves

MORE gt

CAPITAL INVESTMENT IN RampD

ADDITIONAL OPERATIONAL EXPENDITURE OF $47M

At a glanceK

EY

HIG

HLI

GH

TS

REBATE EQUITY RATIO

$47 71

NEW SOLUTIONS LAUNCHED

$41m

PER TONNE

PROFIT BEFORE TAX AND REBATE FROM CONTINUING OPERATIONS

$63m

ClearTechregSurflexreg

08 Key HighlightsRavensdown Stakeholder Review 2018

ENGAGEMENT SCORE

OUR ENGAGEMENT SCORE SEES US MEETING THE THRESHOLD FOR THE ANZ TOP QUARTILE OF AON HEWITTrsquoS BEST EMPLOYERS

68NET PROMOTER SCORE

19

938

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

85

PUBLISHED AGRONOMY PLANS

201718 LOST TIME INJURY

FREQUENCY RATE IS

1238362

2017 Carbon Footprint154407 tCO2e

100

OF PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE

ASBESTOS REPLACEMENT EXPENDITURE

$21m

09Key HighlightsRavensdown Stakeholder Review 2018

WE CONTINUE TO BUILD THE LARGEST FARM ENVIRONMENTAL CONSULTANCY AND DEVELOP THE LARGEST TEAM OF CERTIFIED NUTRIENT MANAGEMENT ADVISORS IN THE COUNTRYJOHN HENDERSON CHAIR

10 Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

Johnlsquos Report ndash Chair

JohnrsquosReport

Your board is happy to report another strong performance in the year ending 31 May 2018 Prudent management and good fundamentals meant we were in a position to make an interim cash rebate of $1750 cash per tonne in June followed by a final rebate of $2950 to be paid in August Profit before rebate was a healthy $63 million from our continuing operations

It is worth noting that Ravensdown is not here to maximise profit at the expense of our natural environment safety or our local communities As a co-operative whose purpose is to enable smarter farming for a better New Zealand we seek to optimise profit in a sustainable way

This means returns for shareholders take many forms including new products expertise and technology that help them reduce environmental impact and optimise value from the land We are pleased to be able to pay a strong rebate to transacting shareholders but we believe neither the profit nor rebate are reliable measures of our co-operative We are determined to report measures of progress openly and transparently in the spirit of Integrated Reporting

In August 2017 Ravensdown threw its weight behind the ldquoWater Pledgerdquo which was signed by several prominent agri-sector leaders as a commitment to swimmable waterways Since then we have

Introduced a new ClearTechreg effluent treatment system that has the potential to reduce the dairy sectorrsquos fresh water use by 42 billion litres

Continued to build the largest farm environmental consultancy and develop the largest team of certified nutrient management advisors in the country

Deployed HawkEyereg technology that will help farmers see and show how they are complying with environmental requirements

Looking ahead we are in lockstep with the agencies and ministries that have come together to develop the action plan for water quality that arose out of the Land and Water Forum We aim to help our customers maximise nutrient efficiency so we focus on losses that can occur and recommend a sweetspot of the right rate of the right product in the right place and time Many of the examples in this Stakeholder Review are directly supporting good farming practice

My fellow directors deserve credit for setting the bar high in terms of identifying Ravensdownrsquos reason to be here Enabling smarter farming for a better New Zealand is a call to action as well as a common purpose that has galvanised the team

Irsquod also like to thank Tony Reilly for his 14 years of service as a Ravensdown director ndash a phenomenal achievement as he retires from that role He generated respect for his well-considered contributions and ran the Remuneration and Appointments Committee during his time as its Chair

As part of an ongoing commitment to review our board structure we will be presenting some proposed changes to our constitution at the annual meeting this year This will see the composition of the board change over the next two years from eight area-elected and two independently appointed directors to six area-elected and three appointed directors

I would like to acknowledge the contribution of the Ravensdown team and its supply and research partners The leadership team ably directed by CEO Greg Campbell has done a fantastic job communicating and implementing the strategy that was determined by the board

CH

AIR

To view video please visitravensdownconzintegratedreporting

11Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

OUR AIM IS TO HELP OTHERS REDUCE THEIR ENVIRONMENTAL IMPACT AND WE MUST LOOK IN THE MIRROR AND LOWER OUR OWNGREG CAMPBELL CEO

12 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Gregrsquos Report ndash CEO

Ravensdown has delivered another strong result and Irsquom enormously proud of the teamrsquos efforts and humbled by the support from shareholders

While this has been a consequence of a deliberate consistent strategy I see this fifth year of back-to-back progress as preparing the ground for a fundamental change that is needed within the agri-sector in general and within our co-operative in particular

The challenge facing so many businesses is how to thrive knowing natural resources are limited and need protecting while energy consumption emissions and water use need to be tackled Ravensdown is not just facing up to that fact but embracing it We are determined to help farmers manage their nutrients better

For us this is what lsquosmarter farming for a better New Zealandrsquo looks like Our aim is to help others reduce their environmental impact and we must look in the mirror and lower our own Being welcomed into the Sustainable Business Council last year joining the Climate Leaders Coalition and reporting our carbon emissions for the first time is just the beginning

The signals are strong The disruptive trends are many Societyrsquos expectations are ever higher

While we donrsquot pretend to have all the answers we must and will rise to the challenge The ambition has got to be that we could all look our grandchildren in the eye and say we tried our best to leave the planet in at least as good a shape as we found it Our staff are engaged with this higher purpose as shown by our staff engagement survey

Like last year this Stakeholder Review describes whatrsquos going well and where we need to do better It focuses on what matters to a variety of stakeholders and outlines how we add value both now

and into the future It is best read alongside our annual report which summarises our audited accounts for the year up to 31 May 2018 There are also videos on the website giving context to our story

Our shareholders have told us the best way to consider this co-operativersquos performance is to look at a range of inter-connected indicators and take a rounded view For example product quality matters and does not continue to occur or improve without investment And if we do not invest in the knowledge of our people the quality of advice would fall just as our physical assets would decline if we didnrsquot invest in maintaining them

It would be easier to ldquojog alongrdquo not trying to address asbestos in our stores and manufacturing facilities But we wouldnrsquot be doing our job if we just kicked the can down the road for future shareholders to bear A lsquohead in the sand and hope for the bestrsquo approach would represent a massive risk and would guarantee opportunities would be missed

Being clear-eyed about our role in the world the challenges we are facing and transparency of failure to hit targets is what this co-operative commits to We feel this fronting up is the best way to serve past current and future shareholders and contribute to the betterment of New Zealand

Investing in our network

For an organisation moving well over 1 million tonnes of granules minerals and rock around dust is always going to be an issue needing to be managed Apart from being a potential nuisance or hazard to staff and neighbours dust can also affect product quality through cross contamination As part of our commitment to creating a safe and healthy work environment we are focussing on dust management at our sites

CEO

GregrsquosReport

13Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

We have been busy installing dust suppression cones covers extractors doors roading and enclosures Good housekeeping handling protocols and quality imported or manufactured product also go a long way to cut dust occurring in the first place

Wersquore also looking at our stormwater which has the potential to contribute to the nutrient load into local waterways We need to manage this carefully throughout our network and there is much more we can and must do We have a number of new initiatives in place For example we are proud of the new store in New Plymouth which is showing the way with a filter pond system

Safety has yet again been a main area of focus and investment Ravensdown was proud to receive commendation from Worksafe for the way we worked with their team to resolve some issues we had with serpentine superphosphate

We are making strong progress through a long-term $17 million asbestos replacement programme and are already seeing the benefits to product quality as the replacement roofing makes the stores lighter and drier The health benefits of asbestos removal for neighbours and staff plus the more earthquake resilient buildings are harder to see but no less important

We know quality matters to our customers and spreaders For the past three years a consistent 82 have stated that fertiliser quality is excellent or very good and this means there is still room to improve from a high base

Environmental growth

Since starting in 2013 our environmental consulting business has delivered more than 33000 contracted hours of effort helping farmers with their mitigations and compliance needs The specialists also assist local and regional government deliver on their objectives while we support customers with practical responses to regulatory developments

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate We will also look for integration opportunities with our field-based team of agri managers

This is important as we know our customers trust the advice provided ndash our customer survey revealed that over 90 trusted the advice they received and agreed it was based on sound science

We will be structuring the Environmental team around three service streams

1 Regulatory compliance including our ldquoworry-freerdquo service where farmers ask us to take on all the steps involved in progressing or protecting a consent

2 Farm Systems Analysis where experienced highly trained specialists provide tailored advice for planning the future of the farm business

3 Integrated Catchment Management where we help farmers and local community members working together to protect their waterways

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate

To view video please visitravensdownconzintegratedreporting

14 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Subsidiary Aerowork took delivery of new bi-directional loaders while commissioning new maintenance software The staff of Aeroworkrsquos helicopter spraying operation bought that part of the business and continue to service Ravensdown and non-Ravensdown customers

New technologies that will boost automation and efficiency include the JD EdwardsOracle project that reduces manual processing HawkEyereg maps and records help farmers with making decisions and tracking actions C-Dax are rolling out their PastureMeter robot

The Nelson store was one of several buildings to benefit from the long-term asbestos removal programme New loaders were delivered to several locations

Demand for products and services

It was a record year for agrichemicals which are so important in protecting food grown for animals and humans Our seed product lines are also in demand as they too had a record year This all shows the agronomy offer is strong and our technical expertise is sought after The spreading ventures were busy but somewhat disrupted by the weather

Facing difficult trading conditions volumes of our animal health products were slightly down Wholly owned subsidiaries C-Dax and Aerowork had a profitable year The laboratory ARL continued to contribute positively

Lime tonnages were up as farmers looked to condition their soils and fertiliser tonnages were up with a significant contribution from new customers buying our products and industrial users buying more urea

Our joint venture Ravensdown Shipping Services provides added control in our supply chain Disruption to New Zealandrsquos supply of quality phosphate rock is a real risk to the agri-sector and was highlighted last year when a non-Ravensdown shipment of phosphate rock was seized in South Africa

We hosted a delegation from the company that supplies phosphate rock from the non self-governing territory of Western Sahara They outlined how many of the local Saharawi people are benefitting from that suppliers social development programmes and how many familiesrsquo livelihoods depend on the continuing legal trade in rock from that part of the world It seems clear that no group of activists speaks for all Saharawi We support the United Nations in its efforts for a solution to this long-running complex political dispute and will continue to monitor the activities of our supplier

Innovation progress

Our Primary Growth Partnership programme investigating improved aerial spreading precision is at the three-quarter mark on its seven-year journey We partnered with Massey to develop the AirScanreg technology which uses a hyperspectral camera to scan 1000ha an hour and provide several layers of information for analysis Vegetation soil fertility and economically optimal fertiliser application layers can then be provided for an evidence-based plan that can be sent to the IntelliSpreadreg-enabled aircraft

Sixty six farms have now utilised IntelliSpreadreg where computer-controlled hopper doors apply fertiliser where it is needed instead of where it is not So far 14 of land on those farms was excluded from application because it was ineffective culturally sensitive or environmentally vulnerable Avoiding this land in a way that is safer for pilots is a win-win for productivity and the environment

Work ahead involves continuing validation work testing that actual results match the modelled and scanned results We are also testing algorithms and systems that can verify placement rather than only indicating where the door opened or closed Our fifth Aerowork plane to be equipped with the IntelliSpreadreg system will take flight in Whanganui

In other developments C-Daxrsquos robot version of the PastureMeter will be launching in 2019 and we continue our investment through the Fertiliser Association of New Zealand into the OVERSEER nutrient modelling tool We also launched the ClearTechreg effluent treatment system that has the potential to drastically reduce water use in the dairy sector

Efficiency is the key

We repeated throughout the year what we started to say in last yearrsquos Stakeholder Review Sales tonnage is not the key performance metric for this co-operative Indeed in those situations where the science showed that the farmer and environment would gain from applying less fertiliser then that was a win for Ravensdown

Our coated urea product N-Protectreg saw significant growth on last year Compared to uncoated urea this Fertmark-accredited product reduces nitrogen emission to the air and keeps more nitrogen available to the plant In a ldquonitrogen-constrainedrdquo world which is also sensitive to phosphate loss we would expect to see strong growth in this ldquosmart fertiliserrdquo category of products

This is an important way we can help with smarter farming and customers and staff are engaged with this approach In the past four years we have welcomed 1900 new customers to the Ravensdown ranks

I thank our former General Managers of Operations and Organisational Development Kevin Gettins and Tracey Paterson for their contribution to the leadership team and welcome their replacements Stephen Esposito and Katrina Benedetti Forastieri

Ravensdownrsquos contribution to premium food creation in New Zealand was celebrated at two all-staff events early in our financial year Morale remains high with staff engagement levels now in the top quartile of NZ companies that survey with Aon Hewitt

We continue to engage with a variety of stakeholders and have achieved a lot on their behalf I thank the whole team for their contribution and I know they are up to the challenge ahead Volatility and uncertainty are increasing around the world But the company is better positioned than ever to deliver value now and into the future

15Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Financial commentary

Good financial performance and a healthy profit before rebate and tax of $63 million from our continuing operations allowed us to invest in areas aligned with our strategic priorities and continue delivering enduring value for stakeholders Our discontinued operations made a loss of $ 08 million after tax

The strong result enabled us to pay a full rebate of $47 per tonne which includes the interim cash rebate announced in March 2018 Your co-operative is retaining the $7 million profit to reinvest in the business in order to support our smarter farming purpose

Revenue was up as underlying volumes increased and margins were maintained at sustainable levels

Total expenses were up by $3 million mostly comprising an increase in sales and marketing expenses and the RampD component of operating expenditure This rise was consistent with our focus on enabling smarter farming which meant recruitment of environmental consultants maintaining the development programme that fast-tracks the training of new recruits and investing in research into new products and capabilities

The profit was actively impacted as we continued our asbestos removal programme spending $2 million in 201718 This is the fourth year of our programme Ravensdownrsquos broader capital reinvestment programme has led to an increase in non-cash depreciation

Equity has increased by $23 million to $429 million Our equity ratio before rebates increased from 73 to 78 After rebates our equity ratio continues to remain strong Total assets rose to $605 million We held more inventory than last year as a deliberate decision was made to import certain raw materials to mitigate possible short-term supply chain disruption

Property plant and equipment rose by $20 million on the back of continued reinvestment and new infrastructure projects including finishing the New Plymouth store We committed $2 million to further improvements that benefit health and safety

Intangible assets rose by $5 million with drivers being developments in our Enterprise Resource Planning software ClearTechreg and digital technologies such as HawkEyereg and aviation maintenance software RAMCO

Investments like these were made possible by a very positive operating cashflow of $98 million This consistently strong performance assists us to fund our capital investments

Bank debt reduced and trade payables increased due to the fact we held slightly more inventory and achieved more favourable payment terms with overseas suppliers

The board remains mindful of the need to provide financial returns and to maintain financial strength so the co-operative can reinvest in value-driving initiatives

As the business model on page 18-19 shows financial capital is one of six resources that we have an impact on and are impacted by The six are interconnected and need to be considered and reported on in an integrated way

The value created from financial capital is economic returns in the form of rebates to our shareholders and profits retained for future investment Economic returns are impacted by our investment in RampD technology infrastructure improvements our environmental initiatives and training our people This increases intellectual manufactured natural and human capitals in such a way as to ensure longer-term value is created

16 Financial CommentaryRavensdown Stakeholder Review 2018

Financial Commentary

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 9: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

So herersquos our story

This is us

Putting our stake in the ground and measuring our

progress from here

Because New Zealand expects more

Because we expect more of ourselves

MORE gt

CAPITAL INVESTMENT IN RampD

ADDITIONAL OPERATIONAL EXPENDITURE OF $47M

At a glanceK

EY

HIG

HLI

GH

TS

REBATE EQUITY RATIO

$47 71

NEW SOLUTIONS LAUNCHED

$41m

PER TONNE

PROFIT BEFORE TAX AND REBATE FROM CONTINUING OPERATIONS

$63m

ClearTechregSurflexreg

08 Key HighlightsRavensdown Stakeholder Review 2018

ENGAGEMENT SCORE

OUR ENGAGEMENT SCORE SEES US MEETING THE THRESHOLD FOR THE ANZ TOP QUARTILE OF AON HEWITTrsquoS BEST EMPLOYERS

68NET PROMOTER SCORE

19

938

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

85

PUBLISHED AGRONOMY PLANS

201718 LOST TIME INJURY

FREQUENCY RATE IS

1238362

2017 Carbon Footprint154407 tCO2e

100

OF PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE

ASBESTOS REPLACEMENT EXPENDITURE

$21m

09Key HighlightsRavensdown Stakeholder Review 2018

WE CONTINUE TO BUILD THE LARGEST FARM ENVIRONMENTAL CONSULTANCY AND DEVELOP THE LARGEST TEAM OF CERTIFIED NUTRIENT MANAGEMENT ADVISORS IN THE COUNTRYJOHN HENDERSON CHAIR

10 Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

Johnlsquos Report ndash Chair

JohnrsquosReport

Your board is happy to report another strong performance in the year ending 31 May 2018 Prudent management and good fundamentals meant we were in a position to make an interim cash rebate of $1750 cash per tonne in June followed by a final rebate of $2950 to be paid in August Profit before rebate was a healthy $63 million from our continuing operations

It is worth noting that Ravensdown is not here to maximise profit at the expense of our natural environment safety or our local communities As a co-operative whose purpose is to enable smarter farming for a better New Zealand we seek to optimise profit in a sustainable way

This means returns for shareholders take many forms including new products expertise and technology that help them reduce environmental impact and optimise value from the land We are pleased to be able to pay a strong rebate to transacting shareholders but we believe neither the profit nor rebate are reliable measures of our co-operative We are determined to report measures of progress openly and transparently in the spirit of Integrated Reporting

In August 2017 Ravensdown threw its weight behind the ldquoWater Pledgerdquo which was signed by several prominent agri-sector leaders as a commitment to swimmable waterways Since then we have

Introduced a new ClearTechreg effluent treatment system that has the potential to reduce the dairy sectorrsquos fresh water use by 42 billion litres

Continued to build the largest farm environmental consultancy and develop the largest team of certified nutrient management advisors in the country

Deployed HawkEyereg technology that will help farmers see and show how they are complying with environmental requirements

Looking ahead we are in lockstep with the agencies and ministries that have come together to develop the action plan for water quality that arose out of the Land and Water Forum We aim to help our customers maximise nutrient efficiency so we focus on losses that can occur and recommend a sweetspot of the right rate of the right product in the right place and time Many of the examples in this Stakeholder Review are directly supporting good farming practice

My fellow directors deserve credit for setting the bar high in terms of identifying Ravensdownrsquos reason to be here Enabling smarter farming for a better New Zealand is a call to action as well as a common purpose that has galvanised the team

Irsquod also like to thank Tony Reilly for his 14 years of service as a Ravensdown director ndash a phenomenal achievement as he retires from that role He generated respect for his well-considered contributions and ran the Remuneration and Appointments Committee during his time as its Chair

As part of an ongoing commitment to review our board structure we will be presenting some proposed changes to our constitution at the annual meeting this year This will see the composition of the board change over the next two years from eight area-elected and two independently appointed directors to six area-elected and three appointed directors

I would like to acknowledge the contribution of the Ravensdown team and its supply and research partners The leadership team ably directed by CEO Greg Campbell has done a fantastic job communicating and implementing the strategy that was determined by the board

CH

AIR

To view video please visitravensdownconzintegratedreporting

11Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

OUR AIM IS TO HELP OTHERS REDUCE THEIR ENVIRONMENTAL IMPACT AND WE MUST LOOK IN THE MIRROR AND LOWER OUR OWNGREG CAMPBELL CEO

12 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Gregrsquos Report ndash CEO

Ravensdown has delivered another strong result and Irsquom enormously proud of the teamrsquos efforts and humbled by the support from shareholders

While this has been a consequence of a deliberate consistent strategy I see this fifth year of back-to-back progress as preparing the ground for a fundamental change that is needed within the agri-sector in general and within our co-operative in particular

The challenge facing so many businesses is how to thrive knowing natural resources are limited and need protecting while energy consumption emissions and water use need to be tackled Ravensdown is not just facing up to that fact but embracing it We are determined to help farmers manage their nutrients better

For us this is what lsquosmarter farming for a better New Zealandrsquo looks like Our aim is to help others reduce their environmental impact and we must look in the mirror and lower our own Being welcomed into the Sustainable Business Council last year joining the Climate Leaders Coalition and reporting our carbon emissions for the first time is just the beginning

The signals are strong The disruptive trends are many Societyrsquos expectations are ever higher

While we donrsquot pretend to have all the answers we must and will rise to the challenge The ambition has got to be that we could all look our grandchildren in the eye and say we tried our best to leave the planet in at least as good a shape as we found it Our staff are engaged with this higher purpose as shown by our staff engagement survey

Like last year this Stakeholder Review describes whatrsquos going well and where we need to do better It focuses on what matters to a variety of stakeholders and outlines how we add value both now

and into the future It is best read alongside our annual report which summarises our audited accounts for the year up to 31 May 2018 There are also videos on the website giving context to our story

Our shareholders have told us the best way to consider this co-operativersquos performance is to look at a range of inter-connected indicators and take a rounded view For example product quality matters and does not continue to occur or improve without investment And if we do not invest in the knowledge of our people the quality of advice would fall just as our physical assets would decline if we didnrsquot invest in maintaining them

It would be easier to ldquojog alongrdquo not trying to address asbestos in our stores and manufacturing facilities But we wouldnrsquot be doing our job if we just kicked the can down the road for future shareholders to bear A lsquohead in the sand and hope for the bestrsquo approach would represent a massive risk and would guarantee opportunities would be missed

Being clear-eyed about our role in the world the challenges we are facing and transparency of failure to hit targets is what this co-operative commits to We feel this fronting up is the best way to serve past current and future shareholders and contribute to the betterment of New Zealand

Investing in our network

For an organisation moving well over 1 million tonnes of granules minerals and rock around dust is always going to be an issue needing to be managed Apart from being a potential nuisance or hazard to staff and neighbours dust can also affect product quality through cross contamination As part of our commitment to creating a safe and healthy work environment we are focussing on dust management at our sites

CEO

GregrsquosReport

13Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

We have been busy installing dust suppression cones covers extractors doors roading and enclosures Good housekeeping handling protocols and quality imported or manufactured product also go a long way to cut dust occurring in the first place

Wersquore also looking at our stormwater which has the potential to contribute to the nutrient load into local waterways We need to manage this carefully throughout our network and there is much more we can and must do We have a number of new initiatives in place For example we are proud of the new store in New Plymouth which is showing the way with a filter pond system

Safety has yet again been a main area of focus and investment Ravensdown was proud to receive commendation from Worksafe for the way we worked with their team to resolve some issues we had with serpentine superphosphate

We are making strong progress through a long-term $17 million asbestos replacement programme and are already seeing the benefits to product quality as the replacement roofing makes the stores lighter and drier The health benefits of asbestos removal for neighbours and staff plus the more earthquake resilient buildings are harder to see but no less important

We know quality matters to our customers and spreaders For the past three years a consistent 82 have stated that fertiliser quality is excellent or very good and this means there is still room to improve from a high base

Environmental growth

Since starting in 2013 our environmental consulting business has delivered more than 33000 contracted hours of effort helping farmers with their mitigations and compliance needs The specialists also assist local and regional government deliver on their objectives while we support customers with practical responses to regulatory developments

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate We will also look for integration opportunities with our field-based team of agri managers

This is important as we know our customers trust the advice provided ndash our customer survey revealed that over 90 trusted the advice they received and agreed it was based on sound science

We will be structuring the Environmental team around three service streams

1 Regulatory compliance including our ldquoworry-freerdquo service where farmers ask us to take on all the steps involved in progressing or protecting a consent

2 Farm Systems Analysis where experienced highly trained specialists provide tailored advice for planning the future of the farm business

3 Integrated Catchment Management where we help farmers and local community members working together to protect their waterways

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate

To view video please visitravensdownconzintegratedreporting

14 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Subsidiary Aerowork took delivery of new bi-directional loaders while commissioning new maintenance software The staff of Aeroworkrsquos helicopter spraying operation bought that part of the business and continue to service Ravensdown and non-Ravensdown customers

New technologies that will boost automation and efficiency include the JD EdwardsOracle project that reduces manual processing HawkEyereg maps and records help farmers with making decisions and tracking actions C-Dax are rolling out their PastureMeter robot

The Nelson store was one of several buildings to benefit from the long-term asbestos removal programme New loaders were delivered to several locations

Demand for products and services

It was a record year for agrichemicals which are so important in protecting food grown for animals and humans Our seed product lines are also in demand as they too had a record year This all shows the agronomy offer is strong and our technical expertise is sought after The spreading ventures were busy but somewhat disrupted by the weather

Facing difficult trading conditions volumes of our animal health products were slightly down Wholly owned subsidiaries C-Dax and Aerowork had a profitable year The laboratory ARL continued to contribute positively

Lime tonnages were up as farmers looked to condition their soils and fertiliser tonnages were up with a significant contribution from new customers buying our products and industrial users buying more urea

Our joint venture Ravensdown Shipping Services provides added control in our supply chain Disruption to New Zealandrsquos supply of quality phosphate rock is a real risk to the agri-sector and was highlighted last year when a non-Ravensdown shipment of phosphate rock was seized in South Africa

We hosted a delegation from the company that supplies phosphate rock from the non self-governing territory of Western Sahara They outlined how many of the local Saharawi people are benefitting from that suppliers social development programmes and how many familiesrsquo livelihoods depend on the continuing legal trade in rock from that part of the world It seems clear that no group of activists speaks for all Saharawi We support the United Nations in its efforts for a solution to this long-running complex political dispute and will continue to monitor the activities of our supplier

Innovation progress

Our Primary Growth Partnership programme investigating improved aerial spreading precision is at the three-quarter mark on its seven-year journey We partnered with Massey to develop the AirScanreg technology which uses a hyperspectral camera to scan 1000ha an hour and provide several layers of information for analysis Vegetation soil fertility and economically optimal fertiliser application layers can then be provided for an evidence-based plan that can be sent to the IntelliSpreadreg-enabled aircraft

Sixty six farms have now utilised IntelliSpreadreg where computer-controlled hopper doors apply fertiliser where it is needed instead of where it is not So far 14 of land on those farms was excluded from application because it was ineffective culturally sensitive or environmentally vulnerable Avoiding this land in a way that is safer for pilots is a win-win for productivity and the environment

Work ahead involves continuing validation work testing that actual results match the modelled and scanned results We are also testing algorithms and systems that can verify placement rather than only indicating where the door opened or closed Our fifth Aerowork plane to be equipped with the IntelliSpreadreg system will take flight in Whanganui

In other developments C-Daxrsquos robot version of the PastureMeter will be launching in 2019 and we continue our investment through the Fertiliser Association of New Zealand into the OVERSEER nutrient modelling tool We also launched the ClearTechreg effluent treatment system that has the potential to drastically reduce water use in the dairy sector

Efficiency is the key

We repeated throughout the year what we started to say in last yearrsquos Stakeholder Review Sales tonnage is not the key performance metric for this co-operative Indeed in those situations where the science showed that the farmer and environment would gain from applying less fertiliser then that was a win for Ravensdown

Our coated urea product N-Protectreg saw significant growth on last year Compared to uncoated urea this Fertmark-accredited product reduces nitrogen emission to the air and keeps more nitrogen available to the plant In a ldquonitrogen-constrainedrdquo world which is also sensitive to phosphate loss we would expect to see strong growth in this ldquosmart fertiliserrdquo category of products

This is an important way we can help with smarter farming and customers and staff are engaged with this approach In the past four years we have welcomed 1900 new customers to the Ravensdown ranks

I thank our former General Managers of Operations and Organisational Development Kevin Gettins and Tracey Paterson for their contribution to the leadership team and welcome their replacements Stephen Esposito and Katrina Benedetti Forastieri

Ravensdownrsquos contribution to premium food creation in New Zealand was celebrated at two all-staff events early in our financial year Morale remains high with staff engagement levels now in the top quartile of NZ companies that survey with Aon Hewitt

We continue to engage with a variety of stakeholders and have achieved a lot on their behalf I thank the whole team for their contribution and I know they are up to the challenge ahead Volatility and uncertainty are increasing around the world But the company is better positioned than ever to deliver value now and into the future

15Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Financial commentary

Good financial performance and a healthy profit before rebate and tax of $63 million from our continuing operations allowed us to invest in areas aligned with our strategic priorities and continue delivering enduring value for stakeholders Our discontinued operations made a loss of $ 08 million after tax

The strong result enabled us to pay a full rebate of $47 per tonne which includes the interim cash rebate announced in March 2018 Your co-operative is retaining the $7 million profit to reinvest in the business in order to support our smarter farming purpose

Revenue was up as underlying volumes increased and margins were maintained at sustainable levels

Total expenses were up by $3 million mostly comprising an increase in sales and marketing expenses and the RampD component of operating expenditure This rise was consistent with our focus on enabling smarter farming which meant recruitment of environmental consultants maintaining the development programme that fast-tracks the training of new recruits and investing in research into new products and capabilities

The profit was actively impacted as we continued our asbestos removal programme spending $2 million in 201718 This is the fourth year of our programme Ravensdownrsquos broader capital reinvestment programme has led to an increase in non-cash depreciation

Equity has increased by $23 million to $429 million Our equity ratio before rebates increased from 73 to 78 After rebates our equity ratio continues to remain strong Total assets rose to $605 million We held more inventory than last year as a deliberate decision was made to import certain raw materials to mitigate possible short-term supply chain disruption

Property plant and equipment rose by $20 million on the back of continued reinvestment and new infrastructure projects including finishing the New Plymouth store We committed $2 million to further improvements that benefit health and safety

Intangible assets rose by $5 million with drivers being developments in our Enterprise Resource Planning software ClearTechreg and digital technologies such as HawkEyereg and aviation maintenance software RAMCO

Investments like these were made possible by a very positive operating cashflow of $98 million This consistently strong performance assists us to fund our capital investments

Bank debt reduced and trade payables increased due to the fact we held slightly more inventory and achieved more favourable payment terms with overseas suppliers

The board remains mindful of the need to provide financial returns and to maintain financial strength so the co-operative can reinvest in value-driving initiatives

As the business model on page 18-19 shows financial capital is one of six resources that we have an impact on and are impacted by The six are interconnected and need to be considered and reported on in an integrated way

The value created from financial capital is economic returns in the form of rebates to our shareholders and profits retained for future investment Economic returns are impacted by our investment in RampD technology infrastructure improvements our environmental initiatives and training our people This increases intellectual manufactured natural and human capitals in such a way as to ensure longer-term value is created

16 Financial CommentaryRavensdown Stakeholder Review 2018

Financial Commentary

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 10: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

CAPITAL INVESTMENT IN RampD

ADDITIONAL OPERATIONAL EXPENDITURE OF $47M

At a glanceK

EY

HIG

HLI

GH

TS

REBATE EQUITY RATIO

$47 71

NEW SOLUTIONS LAUNCHED

$41m

PER TONNE

PROFIT BEFORE TAX AND REBATE FROM CONTINUING OPERATIONS

$63m

ClearTechregSurflexreg

08 Key HighlightsRavensdown Stakeholder Review 2018

ENGAGEMENT SCORE

OUR ENGAGEMENT SCORE SEES US MEETING THE THRESHOLD FOR THE ANZ TOP QUARTILE OF AON HEWITTrsquoS BEST EMPLOYERS

68NET PROMOTER SCORE

19

938

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

85

PUBLISHED AGRONOMY PLANS

201718 LOST TIME INJURY

FREQUENCY RATE IS

1238362

2017 Carbon Footprint154407 tCO2e

100

OF PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE

ASBESTOS REPLACEMENT EXPENDITURE

$21m

09Key HighlightsRavensdown Stakeholder Review 2018

WE CONTINUE TO BUILD THE LARGEST FARM ENVIRONMENTAL CONSULTANCY AND DEVELOP THE LARGEST TEAM OF CERTIFIED NUTRIENT MANAGEMENT ADVISORS IN THE COUNTRYJOHN HENDERSON CHAIR

10 Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

Johnlsquos Report ndash Chair

JohnrsquosReport

Your board is happy to report another strong performance in the year ending 31 May 2018 Prudent management and good fundamentals meant we were in a position to make an interim cash rebate of $1750 cash per tonne in June followed by a final rebate of $2950 to be paid in August Profit before rebate was a healthy $63 million from our continuing operations

It is worth noting that Ravensdown is not here to maximise profit at the expense of our natural environment safety or our local communities As a co-operative whose purpose is to enable smarter farming for a better New Zealand we seek to optimise profit in a sustainable way

This means returns for shareholders take many forms including new products expertise and technology that help them reduce environmental impact and optimise value from the land We are pleased to be able to pay a strong rebate to transacting shareholders but we believe neither the profit nor rebate are reliable measures of our co-operative We are determined to report measures of progress openly and transparently in the spirit of Integrated Reporting

In August 2017 Ravensdown threw its weight behind the ldquoWater Pledgerdquo which was signed by several prominent agri-sector leaders as a commitment to swimmable waterways Since then we have

Introduced a new ClearTechreg effluent treatment system that has the potential to reduce the dairy sectorrsquos fresh water use by 42 billion litres

Continued to build the largest farm environmental consultancy and develop the largest team of certified nutrient management advisors in the country

Deployed HawkEyereg technology that will help farmers see and show how they are complying with environmental requirements

Looking ahead we are in lockstep with the agencies and ministries that have come together to develop the action plan for water quality that arose out of the Land and Water Forum We aim to help our customers maximise nutrient efficiency so we focus on losses that can occur and recommend a sweetspot of the right rate of the right product in the right place and time Many of the examples in this Stakeholder Review are directly supporting good farming practice

My fellow directors deserve credit for setting the bar high in terms of identifying Ravensdownrsquos reason to be here Enabling smarter farming for a better New Zealand is a call to action as well as a common purpose that has galvanised the team

Irsquod also like to thank Tony Reilly for his 14 years of service as a Ravensdown director ndash a phenomenal achievement as he retires from that role He generated respect for his well-considered contributions and ran the Remuneration and Appointments Committee during his time as its Chair

As part of an ongoing commitment to review our board structure we will be presenting some proposed changes to our constitution at the annual meeting this year This will see the composition of the board change over the next two years from eight area-elected and two independently appointed directors to six area-elected and three appointed directors

I would like to acknowledge the contribution of the Ravensdown team and its supply and research partners The leadership team ably directed by CEO Greg Campbell has done a fantastic job communicating and implementing the strategy that was determined by the board

CH

AIR

To view video please visitravensdownconzintegratedreporting

11Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

OUR AIM IS TO HELP OTHERS REDUCE THEIR ENVIRONMENTAL IMPACT AND WE MUST LOOK IN THE MIRROR AND LOWER OUR OWNGREG CAMPBELL CEO

12 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Gregrsquos Report ndash CEO

Ravensdown has delivered another strong result and Irsquom enormously proud of the teamrsquos efforts and humbled by the support from shareholders

While this has been a consequence of a deliberate consistent strategy I see this fifth year of back-to-back progress as preparing the ground for a fundamental change that is needed within the agri-sector in general and within our co-operative in particular

The challenge facing so many businesses is how to thrive knowing natural resources are limited and need protecting while energy consumption emissions and water use need to be tackled Ravensdown is not just facing up to that fact but embracing it We are determined to help farmers manage their nutrients better

For us this is what lsquosmarter farming for a better New Zealandrsquo looks like Our aim is to help others reduce their environmental impact and we must look in the mirror and lower our own Being welcomed into the Sustainable Business Council last year joining the Climate Leaders Coalition and reporting our carbon emissions for the first time is just the beginning

The signals are strong The disruptive trends are many Societyrsquos expectations are ever higher

While we donrsquot pretend to have all the answers we must and will rise to the challenge The ambition has got to be that we could all look our grandchildren in the eye and say we tried our best to leave the planet in at least as good a shape as we found it Our staff are engaged with this higher purpose as shown by our staff engagement survey

Like last year this Stakeholder Review describes whatrsquos going well and where we need to do better It focuses on what matters to a variety of stakeholders and outlines how we add value both now

and into the future It is best read alongside our annual report which summarises our audited accounts for the year up to 31 May 2018 There are also videos on the website giving context to our story

Our shareholders have told us the best way to consider this co-operativersquos performance is to look at a range of inter-connected indicators and take a rounded view For example product quality matters and does not continue to occur or improve without investment And if we do not invest in the knowledge of our people the quality of advice would fall just as our physical assets would decline if we didnrsquot invest in maintaining them

It would be easier to ldquojog alongrdquo not trying to address asbestos in our stores and manufacturing facilities But we wouldnrsquot be doing our job if we just kicked the can down the road for future shareholders to bear A lsquohead in the sand and hope for the bestrsquo approach would represent a massive risk and would guarantee opportunities would be missed

Being clear-eyed about our role in the world the challenges we are facing and transparency of failure to hit targets is what this co-operative commits to We feel this fronting up is the best way to serve past current and future shareholders and contribute to the betterment of New Zealand

Investing in our network

For an organisation moving well over 1 million tonnes of granules minerals and rock around dust is always going to be an issue needing to be managed Apart from being a potential nuisance or hazard to staff and neighbours dust can also affect product quality through cross contamination As part of our commitment to creating a safe and healthy work environment we are focussing on dust management at our sites

CEO

GregrsquosReport

13Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

We have been busy installing dust suppression cones covers extractors doors roading and enclosures Good housekeeping handling protocols and quality imported or manufactured product also go a long way to cut dust occurring in the first place

Wersquore also looking at our stormwater which has the potential to contribute to the nutrient load into local waterways We need to manage this carefully throughout our network and there is much more we can and must do We have a number of new initiatives in place For example we are proud of the new store in New Plymouth which is showing the way with a filter pond system

Safety has yet again been a main area of focus and investment Ravensdown was proud to receive commendation from Worksafe for the way we worked with their team to resolve some issues we had with serpentine superphosphate

We are making strong progress through a long-term $17 million asbestos replacement programme and are already seeing the benefits to product quality as the replacement roofing makes the stores lighter and drier The health benefits of asbestos removal for neighbours and staff plus the more earthquake resilient buildings are harder to see but no less important

We know quality matters to our customers and spreaders For the past three years a consistent 82 have stated that fertiliser quality is excellent or very good and this means there is still room to improve from a high base

Environmental growth

Since starting in 2013 our environmental consulting business has delivered more than 33000 contracted hours of effort helping farmers with their mitigations and compliance needs The specialists also assist local and regional government deliver on their objectives while we support customers with practical responses to regulatory developments

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate We will also look for integration opportunities with our field-based team of agri managers

This is important as we know our customers trust the advice provided ndash our customer survey revealed that over 90 trusted the advice they received and agreed it was based on sound science

We will be structuring the Environmental team around three service streams

1 Regulatory compliance including our ldquoworry-freerdquo service where farmers ask us to take on all the steps involved in progressing or protecting a consent

2 Farm Systems Analysis where experienced highly trained specialists provide tailored advice for planning the future of the farm business

3 Integrated Catchment Management where we help farmers and local community members working together to protect their waterways

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate

To view video please visitravensdownconzintegratedreporting

14 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Subsidiary Aerowork took delivery of new bi-directional loaders while commissioning new maintenance software The staff of Aeroworkrsquos helicopter spraying operation bought that part of the business and continue to service Ravensdown and non-Ravensdown customers

New technologies that will boost automation and efficiency include the JD EdwardsOracle project that reduces manual processing HawkEyereg maps and records help farmers with making decisions and tracking actions C-Dax are rolling out their PastureMeter robot

The Nelson store was one of several buildings to benefit from the long-term asbestos removal programme New loaders were delivered to several locations

Demand for products and services

It was a record year for agrichemicals which are so important in protecting food grown for animals and humans Our seed product lines are also in demand as they too had a record year This all shows the agronomy offer is strong and our technical expertise is sought after The spreading ventures were busy but somewhat disrupted by the weather

Facing difficult trading conditions volumes of our animal health products were slightly down Wholly owned subsidiaries C-Dax and Aerowork had a profitable year The laboratory ARL continued to contribute positively

Lime tonnages were up as farmers looked to condition their soils and fertiliser tonnages were up with a significant contribution from new customers buying our products and industrial users buying more urea

Our joint venture Ravensdown Shipping Services provides added control in our supply chain Disruption to New Zealandrsquos supply of quality phosphate rock is a real risk to the agri-sector and was highlighted last year when a non-Ravensdown shipment of phosphate rock was seized in South Africa

We hosted a delegation from the company that supplies phosphate rock from the non self-governing territory of Western Sahara They outlined how many of the local Saharawi people are benefitting from that suppliers social development programmes and how many familiesrsquo livelihoods depend on the continuing legal trade in rock from that part of the world It seems clear that no group of activists speaks for all Saharawi We support the United Nations in its efforts for a solution to this long-running complex political dispute and will continue to monitor the activities of our supplier

Innovation progress

Our Primary Growth Partnership programme investigating improved aerial spreading precision is at the three-quarter mark on its seven-year journey We partnered with Massey to develop the AirScanreg technology which uses a hyperspectral camera to scan 1000ha an hour and provide several layers of information for analysis Vegetation soil fertility and economically optimal fertiliser application layers can then be provided for an evidence-based plan that can be sent to the IntelliSpreadreg-enabled aircraft

Sixty six farms have now utilised IntelliSpreadreg where computer-controlled hopper doors apply fertiliser where it is needed instead of where it is not So far 14 of land on those farms was excluded from application because it was ineffective culturally sensitive or environmentally vulnerable Avoiding this land in a way that is safer for pilots is a win-win for productivity and the environment

Work ahead involves continuing validation work testing that actual results match the modelled and scanned results We are also testing algorithms and systems that can verify placement rather than only indicating where the door opened or closed Our fifth Aerowork plane to be equipped with the IntelliSpreadreg system will take flight in Whanganui

In other developments C-Daxrsquos robot version of the PastureMeter will be launching in 2019 and we continue our investment through the Fertiliser Association of New Zealand into the OVERSEER nutrient modelling tool We also launched the ClearTechreg effluent treatment system that has the potential to drastically reduce water use in the dairy sector

Efficiency is the key

We repeated throughout the year what we started to say in last yearrsquos Stakeholder Review Sales tonnage is not the key performance metric for this co-operative Indeed in those situations where the science showed that the farmer and environment would gain from applying less fertiliser then that was a win for Ravensdown

Our coated urea product N-Protectreg saw significant growth on last year Compared to uncoated urea this Fertmark-accredited product reduces nitrogen emission to the air and keeps more nitrogen available to the plant In a ldquonitrogen-constrainedrdquo world which is also sensitive to phosphate loss we would expect to see strong growth in this ldquosmart fertiliserrdquo category of products

This is an important way we can help with smarter farming and customers and staff are engaged with this approach In the past four years we have welcomed 1900 new customers to the Ravensdown ranks

I thank our former General Managers of Operations and Organisational Development Kevin Gettins and Tracey Paterson for their contribution to the leadership team and welcome their replacements Stephen Esposito and Katrina Benedetti Forastieri

Ravensdownrsquos contribution to premium food creation in New Zealand was celebrated at two all-staff events early in our financial year Morale remains high with staff engagement levels now in the top quartile of NZ companies that survey with Aon Hewitt

We continue to engage with a variety of stakeholders and have achieved a lot on their behalf I thank the whole team for their contribution and I know they are up to the challenge ahead Volatility and uncertainty are increasing around the world But the company is better positioned than ever to deliver value now and into the future

15Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Financial commentary

Good financial performance and a healthy profit before rebate and tax of $63 million from our continuing operations allowed us to invest in areas aligned with our strategic priorities and continue delivering enduring value for stakeholders Our discontinued operations made a loss of $ 08 million after tax

The strong result enabled us to pay a full rebate of $47 per tonne which includes the interim cash rebate announced in March 2018 Your co-operative is retaining the $7 million profit to reinvest in the business in order to support our smarter farming purpose

Revenue was up as underlying volumes increased and margins were maintained at sustainable levels

Total expenses were up by $3 million mostly comprising an increase in sales and marketing expenses and the RampD component of operating expenditure This rise was consistent with our focus on enabling smarter farming which meant recruitment of environmental consultants maintaining the development programme that fast-tracks the training of new recruits and investing in research into new products and capabilities

The profit was actively impacted as we continued our asbestos removal programme spending $2 million in 201718 This is the fourth year of our programme Ravensdownrsquos broader capital reinvestment programme has led to an increase in non-cash depreciation

Equity has increased by $23 million to $429 million Our equity ratio before rebates increased from 73 to 78 After rebates our equity ratio continues to remain strong Total assets rose to $605 million We held more inventory than last year as a deliberate decision was made to import certain raw materials to mitigate possible short-term supply chain disruption

Property plant and equipment rose by $20 million on the back of continued reinvestment and new infrastructure projects including finishing the New Plymouth store We committed $2 million to further improvements that benefit health and safety

Intangible assets rose by $5 million with drivers being developments in our Enterprise Resource Planning software ClearTechreg and digital technologies such as HawkEyereg and aviation maintenance software RAMCO

Investments like these were made possible by a very positive operating cashflow of $98 million This consistently strong performance assists us to fund our capital investments

Bank debt reduced and trade payables increased due to the fact we held slightly more inventory and achieved more favourable payment terms with overseas suppliers

The board remains mindful of the need to provide financial returns and to maintain financial strength so the co-operative can reinvest in value-driving initiatives

As the business model on page 18-19 shows financial capital is one of six resources that we have an impact on and are impacted by The six are interconnected and need to be considered and reported on in an integrated way

The value created from financial capital is economic returns in the form of rebates to our shareholders and profits retained for future investment Economic returns are impacted by our investment in RampD technology infrastructure improvements our environmental initiatives and training our people This increases intellectual manufactured natural and human capitals in such a way as to ensure longer-term value is created

16 Financial CommentaryRavensdown Stakeholder Review 2018

Financial Commentary

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 11: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

ENGAGEMENT SCORE

OUR ENGAGEMENT SCORE SEES US MEETING THE THRESHOLD FOR THE ANZ TOP QUARTILE OF AON HEWITTrsquoS BEST EMPLOYERS

68NET PROMOTER SCORE

19

938

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

85

PUBLISHED AGRONOMY PLANS

201718 LOST TIME INJURY

FREQUENCY RATE IS

1238362

2017 Carbon Footprint154407 tCO2e

100

OF PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE

ASBESTOS REPLACEMENT EXPENDITURE

$21m

09Key HighlightsRavensdown Stakeholder Review 2018

WE CONTINUE TO BUILD THE LARGEST FARM ENVIRONMENTAL CONSULTANCY AND DEVELOP THE LARGEST TEAM OF CERTIFIED NUTRIENT MANAGEMENT ADVISORS IN THE COUNTRYJOHN HENDERSON CHAIR

10 Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

Johnlsquos Report ndash Chair

JohnrsquosReport

Your board is happy to report another strong performance in the year ending 31 May 2018 Prudent management and good fundamentals meant we were in a position to make an interim cash rebate of $1750 cash per tonne in June followed by a final rebate of $2950 to be paid in August Profit before rebate was a healthy $63 million from our continuing operations

It is worth noting that Ravensdown is not here to maximise profit at the expense of our natural environment safety or our local communities As a co-operative whose purpose is to enable smarter farming for a better New Zealand we seek to optimise profit in a sustainable way

This means returns for shareholders take many forms including new products expertise and technology that help them reduce environmental impact and optimise value from the land We are pleased to be able to pay a strong rebate to transacting shareholders but we believe neither the profit nor rebate are reliable measures of our co-operative We are determined to report measures of progress openly and transparently in the spirit of Integrated Reporting

In August 2017 Ravensdown threw its weight behind the ldquoWater Pledgerdquo which was signed by several prominent agri-sector leaders as a commitment to swimmable waterways Since then we have

Introduced a new ClearTechreg effluent treatment system that has the potential to reduce the dairy sectorrsquos fresh water use by 42 billion litres

Continued to build the largest farm environmental consultancy and develop the largest team of certified nutrient management advisors in the country

Deployed HawkEyereg technology that will help farmers see and show how they are complying with environmental requirements

Looking ahead we are in lockstep with the agencies and ministries that have come together to develop the action plan for water quality that arose out of the Land and Water Forum We aim to help our customers maximise nutrient efficiency so we focus on losses that can occur and recommend a sweetspot of the right rate of the right product in the right place and time Many of the examples in this Stakeholder Review are directly supporting good farming practice

My fellow directors deserve credit for setting the bar high in terms of identifying Ravensdownrsquos reason to be here Enabling smarter farming for a better New Zealand is a call to action as well as a common purpose that has galvanised the team

Irsquod also like to thank Tony Reilly for his 14 years of service as a Ravensdown director ndash a phenomenal achievement as he retires from that role He generated respect for his well-considered contributions and ran the Remuneration and Appointments Committee during his time as its Chair

As part of an ongoing commitment to review our board structure we will be presenting some proposed changes to our constitution at the annual meeting this year This will see the composition of the board change over the next two years from eight area-elected and two independently appointed directors to six area-elected and three appointed directors

I would like to acknowledge the contribution of the Ravensdown team and its supply and research partners The leadership team ably directed by CEO Greg Campbell has done a fantastic job communicating and implementing the strategy that was determined by the board

CH

AIR

To view video please visitravensdownconzintegratedreporting

11Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

OUR AIM IS TO HELP OTHERS REDUCE THEIR ENVIRONMENTAL IMPACT AND WE MUST LOOK IN THE MIRROR AND LOWER OUR OWNGREG CAMPBELL CEO

12 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Gregrsquos Report ndash CEO

Ravensdown has delivered another strong result and Irsquom enormously proud of the teamrsquos efforts and humbled by the support from shareholders

While this has been a consequence of a deliberate consistent strategy I see this fifth year of back-to-back progress as preparing the ground for a fundamental change that is needed within the agri-sector in general and within our co-operative in particular

The challenge facing so many businesses is how to thrive knowing natural resources are limited and need protecting while energy consumption emissions and water use need to be tackled Ravensdown is not just facing up to that fact but embracing it We are determined to help farmers manage their nutrients better

For us this is what lsquosmarter farming for a better New Zealandrsquo looks like Our aim is to help others reduce their environmental impact and we must look in the mirror and lower our own Being welcomed into the Sustainable Business Council last year joining the Climate Leaders Coalition and reporting our carbon emissions for the first time is just the beginning

The signals are strong The disruptive trends are many Societyrsquos expectations are ever higher

While we donrsquot pretend to have all the answers we must and will rise to the challenge The ambition has got to be that we could all look our grandchildren in the eye and say we tried our best to leave the planet in at least as good a shape as we found it Our staff are engaged with this higher purpose as shown by our staff engagement survey

Like last year this Stakeholder Review describes whatrsquos going well and where we need to do better It focuses on what matters to a variety of stakeholders and outlines how we add value both now

and into the future It is best read alongside our annual report which summarises our audited accounts for the year up to 31 May 2018 There are also videos on the website giving context to our story

Our shareholders have told us the best way to consider this co-operativersquos performance is to look at a range of inter-connected indicators and take a rounded view For example product quality matters and does not continue to occur or improve without investment And if we do not invest in the knowledge of our people the quality of advice would fall just as our physical assets would decline if we didnrsquot invest in maintaining them

It would be easier to ldquojog alongrdquo not trying to address asbestos in our stores and manufacturing facilities But we wouldnrsquot be doing our job if we just kicked the can down the road for future shareholders to bear A lsquohead in the sand and hope for the bestrsquo approach would represent a massive risk and would guarantee opportunities would be missed

Being clear-eyed about our role in the world the challenges we are facing and transparency of failure to hit targets is what this co-operative commits to We feel this fronting up is the best way to serve past current and future shareholders and contribute to the betterment of New Zealand

Investing in our network

For an organisation moving well over 1 million tonnes of granules minerals and rock around dust is always going to be an issue needing to be managed Apart from being a potential nuisance or hazard to staff and neighbours dust can also affect product quality through cross contamination As part of our commitment to creating a safe and healthy work environment we are focussing on dust management at our sites

CEO

GregrsquosReport

13Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

We have been busy installing dust suppression cones covers extractors doors roading and enclosures Good housekeeping handling protocols and quality imported or manufactured product also go a long way to cut dust occurring in the first place

Wersquore also looking at our stormwater which has the potential to contribute to the nutrient load into local waterways We need to manage this carefully throughout our network and there is much more we can and must do We have a number of new initiatives in place For example we are proud of the new store in New Plymouth which is showing the way with a filter pond system

Safety has yet again been a main area of focus and investment Ravensdown was proud to receive commendation from Worksafe for the way we worked with their team to resolve some issues we had with serpentine superphosphate

We are making strong progress through a long-term $17 million asbestos replacement programme and are already seeing the benefits to product quality as the replacement roofing makes the stores lighter and drier The health benefits of asbestos removal for neighbours and staff plus the more earthquake resilient buildings are harder to see but no less important

We know quality matters to our customers and spreaders For the past three years a consistent 82 have stated that fertiliser quality is excellent or very good and this means there is still room to improve from a high base

Environmental growth

Since starting in 2013 our environmental consulting business has delivered more than 33000 contracted hours of effort helping farmers with their mitigations and compliance needs The specialists also assist local and regional government deliver on their objectives while we support customers with practical responses to regulatory developments

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate We will also look for integration opportunities with our field-based team of agri managers

This is important as we know our customers trust the advice provided ndash our customer survey revealed that over 90 trusted the advice they received and agreed it was based on sound science

We will be structuring the Environmental team around three service streams

1 Regulatory compliance including our ldquoworry-freerdquo service where farmers ask us to take on all the steps involved in progressing or protecting a consent

2 Farm Systems Analysis where experienced highly trained specialists provide tailored advice for planning the future of the farm business

3 Integrated Catchment Management where we help farmers and local community members working together to protect their waterways

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate

To view video please visitravensdownconzintegratedreporting

14 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Subsidiary Aerowork took delivery of new bi-directional loaders while commissioning new maintenance software The staff of Aeroworkrsquos helicopter spraying operation bought that part of the business and continue to service Ravensdown and non-Ravensdown customers

New technologies that will boost automation and efficiency include the JD EdwardsOracle project that reduces manual processing HawkEyereg maps and records help farmers with making decisions and tracking actions C-Dax are rolling out their PastureMeter robot

The Nelson store was one of several buildings to benefit from the long-term asbestos removal programme New loaders were delivered to several locations

Demand for products and services

It was a record year for agrichemicals which are so important in protecting food grown for animals and humans Our seed product lines are also in demand as they too had a record year This all shows the agronomy offer is strong and our technical expertise is sought after The spreading ventures were busy but somewhat disrupted by the weather

Facing difficult trading conditions volumes of our animal health products were slightly down Wholly owned subsidiaries C-Dax and Aerowork had a profitable year The laboratory ARL continued to contribute positively

Lime tonnages were up as farmers looked to condition their soils and fertiliser tonnages were up with a significant contribution from new customers buying our products and industrial users buying more urea

Our joint venture Ravensdown Shipping Services provides added control in our supply chain Disruption to New Zealandrsquos supply of quality phosphate rock is a real risk to the agri-sector and was highlighted last year when a non-Ravensdown shipment of phosphate rock was seized in South Africa

We hosted a delegation from the company that supplies phosphate rock from the non self-governing territory of Western Sahara They outlined how many of the local Saharawi people are benefitting from that suppliers social development programmes and how many familiesrsquo livelihoods depend on the continuing legal trade in rock from that part of the world It seems clear that no group of activists speaks for all Saharawi We support the United Nations in its efforts for a solution to this long-running complex political dispute and will continue to monitor the activities of our supplier

Innovation progress

Our Primary Growth Partnership programme investigating improved aerial spreading precision is at the three-quarter mark on its seven-year journey We partnered with Massey to develop the AirScanreg technology which uses a hyperspectral camera to scan 1000ha an hour and provide several layers of information for analysis Vegetation soil fertility and economically optimal fertiliser application layers can then be provided for an evidence-based plan that can be sent to the IntelliSpreadreg-enabled aircraft

Sixty six farms have now utilised IntelliSpreadreg where computer-controlled hopper doors apply fertiliser where it is needed instead of where it is not So far 14 of land on those farms was excluded from application because it was ineffective culturally sensitive or environmentally vulnerable Avoiding this land in a way that is safer for pilots is a win-win for productivity and the environment

Work ahead involves continuing validation work testing that actual results match the modelled and scanned results We are also testing algorithms and systems that can verify placement rather than only indicating where the door opened or closed Our fifth Aerowork plane to be equipped with the IntelliSpreadreg system will take flight in Whanganui

In other developments C-Daxrsquos robot version of the PastureMeter will be launching in 2019 and we continue our investment through the Fertiliser Association of New Zealand into the OVERSEER nutrient modelling tool We also launched the ClearTechreg effluent treatment system that has the potential to drastically reduce water use in the dairy sector

Efficiency is the key

We repeated throughout the year what we started to say in last yearrsquos Stakeholder Review Sales tonnage is not the key performance metric for this co-operative Indeed in those situations where the science showed that the farmer and environment would gain from applying less fertiliser then that was a win for Ravensdown

Our coated urea product N-Protectreg saw significant growth on last year Compared to uncoated urea this Fertmark-accredited product reduces nitrogen emission to the air and keeps more nitrogen available to the plant In a ldquonitrogen-constrainedrdquo world which is also sensitive to phosphate loss we would expect to see strong growth in this ldquosmart fertiliserrdquo category of products

This is an important way we can help with smarter farming and customers and staff are engaged with this approach In the past four years we have welcomed 1900 new customers to the Ravensdown ranks

I thank our former General Managers of Operations and Organisational Development Kevin Gettins and Tracey Paterson for their contribution to the leadership team and welcome their replacements Stephen Esposito and Katrina Benedetti Forastieri

Ravensdownrsquos contribution to premium food creation in New Zealand was celebrated at two all-staff events early in our financial year Morale remains high with staff engagement levels now in the top quartile of NZ companies that survey with Aon Hewitt

We continue to engage with a variety of stakeholders and have achieved a lot on their behalf I thank the whole team for their contribution and I know they are up to the challenge ahead Volatility and uncertainty are increasing around the world But the company is better positioned than ever to deliver value now and into the future

15Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Financial commentary

Good financial performance and a healthy profit before rebate and tax of $63 million from our continuing operations allowed us to invest in areas aligned with our strategic priorities and continue delivering enduring value for stakeholders Our discontinued operations made a loss of $ 08 million after tax

The strong result enabled us to pay a full rebate of $47 per tonne which includes the interim cash rebate announced in March 2018 Your co-operative is retaining the $7 million profit to reinvest in the business in order to support our smarter farming purpose

Revenue was up as underlying volumes increased and margins were maintained at sustainable levels

Total expenses were up by $3 million mostly comprising an increase in sales and marketing expenses and the RampD component of operating expenditure This rise was consistent with our focus on enabling smarter farming which meant recruitment of environmental consultants maintaining the development programme that fast-tracks the training of new recruits and investing in research into new products and capabilities

The profit was actively impacted as we continued our asbestos removal programme spending $2 million in 201718 This is the fourth year of our programme Ravensdownrsquos broader capital reinvestment programme has led to an increase in non-cash depreciation

Equity has increased by $23 million to $429 million Our equity ratio before rebates increased from 73 to 78 After rebates our equity ratio continues to remain strong Total assets rose to $605 million We held more inventory than last year as a deliberate decision was made to import certain raw materials to mitigate possible short-term supply chain disruption

Property plant and equipment rose by $20 million on the back of continued reinvestment and new infrastructure projects including finishing the New Plymouth store We committed $2 million to further improvements that benefit health and safety

Intangible assets rose by $5 million with drivers being developments in our Enterprise Resource Planning software ClearTechreg and digital technologies such as HawkEyereg and aviation maintenance software RAMCO

Investments like these were made possible by a very positive operating cashflow of $98 million This consistently strong performance assists us to fund our capital investments

Bank debt reduced and trade payables increased due to the fact we held slightly more inventory and achieved more favourable payment terms with overseas suppliers

The board remains mindful of the need to provide financial returns and to maintain financial strength so the co-operative can reinvest in value-driving initiatives

As the business model on page 18-19 shows financial capital is one of six resources that we have an impact on and are impacted by The six are interconnected and need to be considered and reported on in an integrated way

The value created from financial capital is economic returns in the form of rebates to our shareholders and profits retained for future investment Economic returns are impacted by our investment in RampD technology infrastructure improvements our environmental initiatives and training our people This increases intellectual manufactured natural and human capitals in such a way as to ensure longer-term value is created

16 Financial CommentaryRavensdown Stakeholder Review 2018

Financial Commentary

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 12: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

WE CONTINUE TO BUILD THE LARGEST FARM ENVIRONMENTAL CONSULTANCY AND DEVELOP THE LARGEST TEAM OF CERTIFIED NUTRIENT MANAGEMENT ADVISORS IN THE COUNTRYJOHN HENDERSON CHAIR

10 Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

Johnlsquos Report ndash Chair

JohnrsquosReport

Your board is happy to report another strong performance in the year ending 31 May 2018 Prudent management and good fundamentals meant we were in a position to make an interim cash rebate of $1750 cash per tonne in June followed by a final rebate of $2950 to be paid in August Profit before rebate was a healthy $63 million from our continuing operations

It is worth noting that Ravensdown is not here to maximise profit at the expense of our natural environment safety or our local communities As a co-operative whose purpose is to enable smarter farming for a better New Zealand we seek to optimise profit in a sustainable way

This means returns for shareholders take many forms including new products expertise and technology that help them reduce environmental impact and optimise value from the land We are pleased to be able to pay a strong rebate to transacting shareholders but we believe neither the profit nor rebate are reliable measures of our co-operative We are determined to report measures of progress openly and transparently in the spirit of Integrated Reporting

In August 2017 Ravensdown threw its weight behind the ldquoWater Pledgerdquo which was signed by several prominent agri-sector leaders as a commitment to swimmable waterways Since then we have

Introduced a new ClearTechreg effluent treatment system that has the potential to reduce the dairy sectorrsquos fresh water use by 42 billion litres

Continued to build the largest farm environmental consultancy and develop the largest team of certified nutrient management advisors in the country

Deployed HawkEyereg technology that will help farmers see and show how they are complying with environmental requirements

Looking ahead we are in lockstep with the agencies and ministries that have come together to develop the action plan for water quality that arose out of the Land and Water Forum We aim to help our customers maximise nutrient efficiency so we focus on losses that can occur and recommend a sweetspot of the right rate of the right product in the right place and time Many of the examples in this Stakeholder Review are directly supporting good farming practice

My fellow directors deserve credit for setting the bar high in terms of identifying Ravensdownrsquos reason to be here Enabling smarter farming for a better New Zealand is a call to action as well as a common purpose that has galvanised the team

Irsquod also like to thank Tony Reilly for his 14 years of service as a Ravensdown director ndash a phenomenal achievement as he retires from that role He generated respect for his well-considered contributions and ran the Remuneration and Appointments Committee during his time as its Chair

As part of an ongoing commitment to review our board structure we will be presenting some proposed changes to our constitution at the annual meeting this year This will see the composition of the board change over the next two years from eight area-elected and two independently appointed directors to six area-elected and three appointed directors

I would like to acknowledge the contribution of the Ravensdown team and its supply and research partners The leadership team ably directed by CEO Greg Campbell has done a fantastic job communicating and implementing the strategy that was determined by the board

CH

AIR

To view video please visitravensdownconzintegratedreporting

11Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

OUR AIM IS TO HELP OTHERS REDUCE THEIR ENVIRONMENTAL IMPACT AND WE MUST LOOK IN THE MIRROR AND LOWER OUR OWNGREG CAMPBELL CEO

12 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Gregrsquos Report ndash CEO

Ravensdown has delivered another strong result and Irsquom enormously proud of the teamrsquos efforts and humbled by the support from shareholders

While this has been a consequence of a deliberate consistent strategy I see this fifth year of back-to-back progress as preparing the ground for a fundamental change that is needed within the agri-sector in general and within our co-operative in particular

The challenge facing so many businesses is how to thrive knowing natural resources are limited and need protecting while energy consumption emissions and water use need to be tackled Ravensdown is not just facing up to that fact but embracing it We are determined to help farmers manage their nutrients better

For us this is what lsquosmarter farming for a better New Zealandrsquo looks like Our aim is to help others reduce their environmental impact and we must look in the mirror and lower our own Being welcomed into the Sustainable Business Council last year joining the Climate Leaders Coalition and reporting our carbon emissions for the first time is just the beginning

The signals are strong The disruptive trends are many Societyrsquos expectations are ever higher

While we donrsquot pretend to have all the answers we must and will rise to the challenge The ambition has got to be that we could all look our grandchildren in the eye and say we tried our best to leave the planet in at least as good a shape as we found it Our staff are engaged with this higher purpose as shown by our staff engagement survey

Like last year this Stakeholder Review describes whatrsquos going well and where we need to do better It focuses on what matters to a variety of stakeholders and outlines how we add value both now

and into the future It is best read alongside our annual report which summarises our audited accounts for the year up to 31 May 2018 There are also videos on the website giving context to our story

Our shareholders have told us the best way to consider this co-operativersquos performance is to look at a range of inter-connected indicators and take a rounded view For example product quality matters and does not continue to occur or improve without investment And if we do not invest in the knowledge of our people the quality of advice would fall just as our physical assets would decline if we didnrsquot invest in maintaining them

It would be easier to ldquojog alongrdquo not trying to address asbestos in our stores and manufacturing facilities But we wouldnrsquot be doing our job if we just kicked the can down the road for future shareholders to bear A lsquohead in the sand and hope for the bestrsquo approach would represent a massive risk and would guarantee opportunities would be missed

Being clear-eyed about our role in the world the challenges we are facing and transparency of failure to hit targets is what this co-operative commits to We feel this fronting up is the best way to serve past current and future shareholders and contribute to the betterment of New Zealand

Investing in our network

For an organisation moving well over 1 million tonnes of granules minerals and rock around dust is always going to be an issue needing to be managed Apart from being a potential nuisance or hazard to staff and neighbours dust can also affect product quality through cross contamination As part of our commitment to creating a safe and healthy work environment we are focussing on dust management at our sites

CEO

GregrsquosReport

13Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

We have been busy installing dust suppression cones covers extractors doors roading and enclosures Good housekeeping handling protocols and quality imported or manufactured product also go a long way to cut dust occurring in the first place

Wersquore also looking at our stormwater which has the potential to contribute to the nutrient load into local waterways We need to manage this carefully throughout our network and there is much more we can and must do We have a number of new initiatives in place For example we are proud of the new store in New Plymouth which is showing the way with a filter pond system

Safety has yet again been a main area of focus and investment Ravensdown was proud to receive commendation from Worksafe for the way we worked with their team to resolve some issues we had with serpentine superphosphate

We are making strong progress through a long-term $17 million asbestos replacement programme and are already seeing the benefits to product quality as the replacement roofing makes the stores lighter and drier The health benefits of asbestos removal for neighbours and staff plus the more earthquake resilient buildings are harder to see but no less important

We know quality matters to our customers and spreaders For the past three years a consistent 82 have stated that fertiliser quality is excellent or very good and this means there is still room to improve from a high base

Environmental growth

Since starting in 2013 our environmental consulting business has delivered more than 33000 contracted hours of effort helping farmers with their mitigations and compliance needs The specialists also assist local and regional government deliver on their objectives while we support customers with practical responses to regulatory developments

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate We will also look for integration opportunities with our field-based team of agri managers

This is important as we know our customers trust the advice provided ndash our customer survey revealed that over 90 trusted the advice they received and agreed it was based on sound science

We will be structuring the Environmental team around three service streams

1 Regulatory compliance including our ldquoworry-freerdquo service where farmers ask us to take on all the steps involved in progressing or protecting a consent

2 Farm Systems Analysis where experienced highly trained specialists provide tailored advice for planning the future of the farm business

3 Integrated Catchment Management where we help farmers and local community members working together to protect their waterways

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate

To view video please visitravensdownconzintegratedreporting

14 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Subsidiary Aerowork took delivery of new bi-directional loaders while commissioning new maintenance software The staff of Aeroworkrsquos helicopter spraying operation bought that part of the business and continue to service Ravensdown and non-Ravensdown customers

New technologies that will boost automation and efficiency include the JD EdwardsOracle project that reduces manual processing HawkEyereg maps and records help farmers with making decisions and tracking actions C-Dax are rolling out their PastureMeter robot

The Nelson store was one of several buildings to benefit from the long-term asbestos removal programme New loaders were delivered to several locations

Demand for products and services

It was a record year for agrichemicals which are so important in protecting food grown for animals and humans Our seed product lines are also in demand as they too had a record year This all shows the agronomy offer is strong and our technical expertise is sought after The spreading ventures were busy but somewhat disrupted by the weather

Facing difficult trading conditions volumes of our animal health products were slightly down Wholly owned subsidiaries C-Dax and Aerowork had a profitable year The laboratory ARL continued to contribute positively

Lime tonnages were up as farmers looked to condition their soils and fertiliser tonnages were up with a significant contribution from new customers buying our products and industrial users buying more urea

Our joint venture Ravensdown Shipping Services provides added control in our supply chain Disruption to New Zealandrsquos supply of quality phosphate rock is a real risk to the agri-sector and was highlighted last year when a non-Ravensdown shipment of phosphate rock was seized in South Africa

We hosted a delegation from the company that supplies phosphate rock from the non self-governing territory of Western Sahara They outlined how many of the local Saharawi people are benefitting from that suppliers social development programmes and how many familiesrsquo livelihoods depend on the continuing legal trade in rock from that part of the world It seems clear that no group of activists speaks for all Saharawi We support the United Nations in its efforts for a solution to this long-running complex political dispute and will continue to monitor the activities of our supplier

Innovation progress

Our Primary Growth Partnership programme investigating improved aerial spreading precision is at the three-quarter mark on its seven-year journey We partnered with Massey to develop the AirScanreg technology which uses a hyperspectral camera to scan 1000ha an hour and provide several layers of information for analysis Vegetation soil fertility and economically optimal fertiliser application layers can then be provided for an evidence-based plan that can be sent to the IntelliSpreadreg-enabled aircraft

Sixty six farms have now utilised IntelliSpreadreg where computer-controlled hopper doors apply fertiliser where it is needed instead of where it is not So far 14 of land on those farms was excluded from application because it was ineffective culturally sensitive or environmentally vulnerable Avoiding this land in a way that is safer for pilots is a win-win for productivity and the environment

Work ahead involves continuing validation work testing that actual results match the modelled and scanned results We are also testing algorithms and systems that can verify placement rather than only indicating where the door opened or closed Our fifth Aerowork plane to be equipped with the IntelliSpreadreg system will take flight in Whanganui

In other developments C-Daxrsquos robot version of the PastureMeter will be launching in 2019 and we continue our investment through the Fertiliser Association of New Zealand into the OVERSEER nutrient modelling tool We also launched the ClearTechreg effluent treatment system that has the potential to drastically reduce water use in the dairy sector

Efficiency is the key

We repeated throughout the year what we started to say in last yearrsquos Stakeholder Review Sales tonnage is not the key performance metric for this co-operative Indeed in those situations where the science showed that the farmer and environment would gain from applying less fertiliser then that was a win for Ravensdown

Our coated urea product N-Protectreg saw significant growth on last year Compared to uncoated urea this Fertmark-accredited product reduces nitrogen emission to the air and keeps more nitrogen available to the plant In a ldquonitrogen-constrainedrdquo world which is also sensitive to phosphate loss we would expect to see strong growth in this ldquosmart fertiliserrdquo category of products

This is an important way we can help with smarter farming and customers and staff are engaged with this approach In the past four years we have welcomed 1900 new customers to the Ravensdown ranks

I thank our former General Managers of Operations and Organisational Development Kevin Gettins and Tracey Paterson for their contribution to the leadership team and welcome their replacements Stephen Esposito and Katrina Benedetti Forastieri

Ravensdownrsquos contribution to premium food creation in New Zealand was celebrated at two all-staff events early in our financial year Morale remains high with staff engagement levels now in the top quartile of NZ companies that survey with Aon Hewitt

We continue to engage with a variety of stakeholders and have achieved a lot on their behalf I thank the whole team for their contribution and I know they are up to the challenge ahead Volatility and uncertainty are increasing around the world But the company is better positioned than ever to deliver value now and into the future

15Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Financial commentary

Good financial performance and a healthy profit before rebate and tax of $63 million from our continuing operations allowed us to invest in areas aligned with our strategic priorities and continue delivering enduring value for stakeholders Our discontinued operations made a loss of $ 08 million after tax

The strong result enabled us to pay a full rebate of $47 per tonne which includes the interim cash rebate announced in March 2018 Your co-operative is retaining the $7 million profit to reinvest in the business in order to support our smarter farming purpose

Revenue was up as underlying volumes increased and margins were maintained at sustainable levels

Total expenses were up by $3 million mostly comprising an increase in sales and marketing expenses and the RampD component of operating expenditure This rise was consistent with our focus on enabling smarter farming which meant recruitment of environmental consultants maintaining the development programme that fast-tracks the training of new recruits and investing in research into new products and capabilities

The profit was actively impacted as we continued our asbestos removal programme spending $2 million in 201718 This is the fourth year of our programme Ravensdownrsquos broader capital reinvestment programme has led to an increase in non-cash depreciation

Equity has increased by $23 million to $429 million Our equity ratio before rebates increased from 73 to 78 After rebates our equity ratio continues to remain strong Total assets rose to $605 million We held more inventory than last year as a deliberate decision was made to import certain raw materials to mitigate possible short-term supply chain disruption

Property plant and equipment rose by $20 million on the back of continued reinvestment and new infrastructure projects including finishing the New Plymouth store We committed $2 million to further improvements that benefit health and safety

Intangible assets rose by $5 million with drivers being developments in our Enterprise Resource Planning software ClearTechreg and digital technologies such as HawkEyereg and aviation maintenance software RAMCO

Investments like these were made possible by a very positive operating cashflow of $98 million This consistently strong performance assists us to fund our capital investments

Bank debt reduced and trade payables increased due to the fact we held slightly more inventory and achieved more favourable payment terms with overseas suppliers

The board remains mindful of the need to provide financial returns and to maintain financial strength so the co-operative can reinvest in value-driving initiatives

As the business model on page 18-19 shows financial capital is one of six resources that we have an impact on and are impacted by The six are interconnected and need to be considered and reported on in an integrated way

The value created from financial capital is economic returns in the form of rebates to our shareholders and profits retained for future investment Economic returns are impacted by our investment in RampD technology infrastructure improvements our environmental initiatives and training our people This increases intellectual manufactured natural and human capitals in such a way as to ensure longer-term value is created

16 Financial CommentaryRavensdown Stakeholder Review 2018

Financial Commentary

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 13: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

JohnrsquosReport

Your board is happy to report another strong performance in the year ending 31 May 2018 Prudent management and good fundamentals meant we were in a position to make an interim cash rebate of $1750 cash per tonne in June followed by a final rebate of $2950 to be paid in August Profit before rebate was a healthy $63 million from our continuing operations

It is worth noting that Ravensdown is not here to maximise profit at the expense of our natural environment safety or our local communities As a co-operative whose purpose is to enable smarter farming for a better New Zealand we seek to optimise profit in a sustainable way

This means returns for shareholders take many forms including new products expertise and technology that help them reduce environmental impact and optimise value from the land We are pleased to be able to pay a strong rebate to transacting shareholders but we believe neither the profit nor rebate are reliable measures of our co-operative We are determined to report measures of progress openly and transparently in the spirit of Integrated Reporting

In August 2017 Ravensdown threw its weight behind the ldquoWater Pledgerdquo which was signed by several prominent agri-sector leaders as a commitment to swimmable waterways Since then we have

Introduced a new ClearTechreg effluent treatment system that has the potential to reduce the dairy sectorrsquos fresh water use by 42 billion litres

Continued to build the largest farm environmental consultancy and develop the largest team of certified nutrient management advisors in the country

Deployed HawkEyereg technology that will help farmers see and show how they are complying with environmental requirements

Looking ahead we are in lockstep with the agencies and ministries that have come together to develop the action plan for water quality that arose out of the Land and Water Forum We aim to help our customers maximise nutrient efficiency so we focus on losses that can occur and recommend a sweetspot of the right rate of the right product in the right place and time Many of the examples in this Stakeholder Review are directly supporting good farming practice

My fellow directors deserve credit for setting the bar high in terms of identifying Ravensdownrsquos reason to be here Enabling smarter farming for a better New Zealand is a call to action as well as a common purpose that has galvanised the team

Irsquod also like to thank Tony Reilly for his 14 years of service as a Ravensdown director ndash a phenomenal achievement as he retires from that role He generated respect for his well-considered contributions and ran the Remuneration and Appointments Committee during his time as its Chair

As part of an ongoing commitment to review our board structure we will be presenting some proposed changes to our constitution at the annual meeting this year This will see the composition of the board change over the next two years from eight area-elected and two independently appointed directors to six area-elected and three appointed directors

I would like to acknowledge the contribution of the Ravensdown team and its supply and research partners The leadership team ably directed by CEO Greg Campbell has done a fantastic job communicating and implementing the strategy that was determined by the board

CH

AIR

To view video please visitravensdownconzintegratedreporting

11Johnlsquos Report ndash ChairRavensdown Stakeholder Review 2018

OUR AIM IS TO HELP OTHERS REDUCE THEIR ENVIRONMENTAL IMPACT AND WE MUST LOOK IN THE MIRROR AND LOWER OUR OWNGREG CAMPBELL CEO

12 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Gregrsquos Report ndash CEO

Ravensdown has delivered another strong result and Irsquom enormously proud of the teamrsquos efforts and humbled by the support from shareholders

While this has been a consequence of a deliberate consistent strategy I see this fifth year of back-to-back progress as preparing the ground for a fundamental change that is needed within the agri-sector in general and within our co-operative in particular

The challenge facing so many businesses is how to thrive knowing natural resources are limited and need protecting while energy consumption emissions and water use need to be tackled Ravensdown is not just facing up to that fact but embracing it We are determined to help farmers manage their nutrients better

For us this is what lsquosmarter farming for a better New Zealandrsquo looks like Our aim is to help others reduce their environmental impact and we must look in the mirror and lower our own Being welcomed into the Sustainable Business Council last year joining the Climate Leaders Coalition and reporting our carbon emissions for the first time is just the beginning

The signals are strong The disruptive trends are many Societyrsquos expectations are ever higher

While we donrsquot pretend to have all the answers we must and will rise to the challenge The ambition has got to be that we could all look our grandchildren in the eye and say we tried our best to leave the planet in at least as good a shape as we found it Our staff are engaged with this higher purpose as shown by our staff engagement survey

Like last year this Stakeholder Review describes whatrsquos going well and where we need to do better It focuses on what matters to a variety of stakeholders and outlines how we add value both now

and into the future It is best read alongside our annual report which summarises our audited accounts for the year up to 31 May 2018 There are also videos on the website giving context to our story

Our shareholders have told us the best way to consider this co-operativersquos performance is to look at a range of inter-connected indicators and take a rounded view For example product quality matters and does not continue to occur or improve without investment And if we do not invest in the knowledge of our people the quality of advice would fall just as our physical assets would decline if we didnrsquot invest in maintaining them

It would be easier to ldquojog alongrdquo not trying to address asbestos in our stores and manufacturing facilities But we wouldnrsquot be doing our job if we just kicked the can down the road for future shareholders to bear A lsquohead in the sand and hope for the bestrsquo approach would represent a massive risk and would guarantee opportunities would be missed

Being clear-eyed about our role in the world the challenges we are facing and transparency of failure to hit targets is what this co-operative commits to We feel this fronting up is the best way to serve past current and future shareholders and contribute to the betterment of New Zealand

Investing in our network

For an organisation moving well over 1 million tonnes of granules minerals and rock around dust is always going to be an issue needing to be managed Apart from being a potential nuisance or hazard to staff and neighbours dust can also affect product quality through cross contamination As part of our commitment to creating a safe and healthy work environment we are focussing on dust management at our sites

CEO

GregrsquosReport

13Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

We have been busy installing dust suppression cones covers extractors doors roading and enclosures Good housekeeping handling protocols and quality imported or manufactured product also go a long way to cut dust occurring in the first place

Wersquore also looking at our stormwater which has the potential to contribute to the nutrient load into local waterways We need to manage this carefully throughout our network and there is much more we can and must do We have a number of new initiatives in place For example we are proud of the new store in New Plymouth which is showing the way with a filter pond system

Safety has yet again been a main area of focus and investment Ravensdown was proud to receive commendation from Worksafe for the way we worked with their team to resolve some issues we had with serpentine superphosphate

We are making strong progress through a long-term $17 million asbestos replacement programme and are already seeing the benefits to product quality as the replacement roofing makes the stores lighter and drier The health benefits of asbestos removal for neighbours and staff plus the more earthquake resilient buildings are harder to see but no less important

We know quality matters to our customers and spreaders For the past three years a consistent 82 have stated that fertiliser quality is excellent or very good and this means there is still room to improve from a high base

Environmental growth

Since starting in 2013 our environmental consulting business has delivered more than 33000 contracted hours of effort helping farmers with their mitigations and compliance needs The specialists also assist local and regional government deliver on their objectives while we support customers with practical responses to regulatory developments

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate We will also look for integration opportunities with our field-based team of agri managers

This is important as we know our customers trust the advice provided ndash our customer survey revealed that over 90 trusted the advice they received and agreed it was based on sound science

We will be structuring the Environmental team around three service streams

1 Regulatory compliance including our ldquoworry-freerdquo service where farmers ask us to take on all the steps involved in progressing or protecting a consent

2 Farm Systems Analysis where experienced highly trained specialists provide tailored advice for planning the future of the farm business

3 Integrated Catchment Management where we help farmers and local community members working together to protect their waterways

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate

To view video please visitravensdownconzintegratedreporting

14 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Subsidiary Aerowork took delivery of new bi-directional loaders while commissioning new maintenance software The staff of Aeroworkrsquos helicopter spraying operation bought that part of the business and continue to service Ravensdown and non-Ravensdown customers

New technologies that will boost automation and efficiency include the JD EdwardsOracle project that reduces manual processing HawkEyereg maps and records help farmers with making decisions and tracking actions C-Dax are rolling out their PastureMeter robot

The Nelson store was one of several buildings to benefit from the long-term asbestos removal programme New loaders were delivered to several locations

Demand for products and services

It was a record year for agrichemicals which are so important in protecting food grown for animals and humans Our seed product lines are also in demand as they too had a record year This all shows the agronomy offer is strong and our technical expertise is sought after The spreading ventures were busy but somewhat disrupted by the weather

Facing difficult trading conditions volumes of our animal health products were slightly down Wholly owned subsidiaries C-Dax and Aerowork had a profitable year The laboratory ARL continued to contribute positively

Lime tonnages were up as farmers looked to condition their soils and fertiliser tonnages were up with a significant contribution from new customers buying our products and industrial users buying more urea

Our joint venture Ravensdown Shipping Services provides added control in our supply chain Disruption to New Zealandrsquos supply of quality phosphate rock is a real risk to the agri-sector and was highlighted last year when a non-Ravensdown shipment of phosphate rock was seized in South Africa

We hosted a delegation from the company that supplies phosphate rock from the non self-governing territory of Western Sahara They outlined how many of the local Saharawi people are benefitting from that suppliers social development programmes and how many familiesrsquo livelihoods depend on the continuing legal trade in rock from that part of the world It seems clear that no group of activists speaks for all Saharawi We support the United Nations in its efforts for a solution to this long-running complex political dispute and will continue to monitor the activities of our supplier

Innovation progress

Our Primary Growth Partnership programme investigating improved aerial spreading precision is at the three-quarter mark on its seven-year journey We partnered with Massey to develop the AirScanreg technology which uses a hyperspectral camera to scan 1000ha an hour and provide several layers of information for analysis Vegetation soil fertility and economically optimal fertiliser application layers can then be provided for an evidence-based plan that can be sent to the IntelliSpreadreg-enabled aircraft

Sixty six farms have now utilised IntelliSpreadreg where computer-controlled hopper doors apply fertiliser where it is needed instead of where it is not So far 14 of land on those farms was excluded from application because it was ineffective culturally sensitive or environmentally vulnerable Avoiding this land in a way that is safer for pilots is a win-win for productivity and the environment

Work ahead involves continuing validation work testing that actual results match the modelled and scanned results We are also testing algorithms and systems that can verify placement rather than only indicating where the door opened or closed Our fifth Aerowork plane to be equipped with the IntelliSpreadreg system will take flight in Whanganui

In other developments C-Daxrsquos robot version of the PastureMeter will be launching in 2019 and we continue our investment through the Fertiliser Association of New Zealand into the OVERSEER nutrient modelling tool We also launched the ClearTechreg effluent treatment system that has the potential to drastically reduce water use in the dairy sector

Efficiency is the key

We repeated throughout the year what we started to say in last yearrsquos Stakeholder Review Sales tonnage is not the key performance metric for this co-operative Indeed in those situations where the science showed that the farmer and environment would gain from applying less fertiliser then that was a win for Ravensdown

Our coated urea product N-Protectreg saw significant growth on last year Compared to uncoated urea this Fertmark-accredited product reduces nitrogen emission to the air and keeps more nitrogen available to the plant In a ldquonitrogen-constrainedrdquo world which is also sensitive to phosphate loss we would expect to see strong growth in this ldquosmart fertiliserrdquo category of products

This is an important way we can help with smarter farming and customers and staff are engaged with this approach In the past four years we have welcomed 1900 new customers to the Ravensdown ranks

I thank our former General Managers of Operations and Organisational Development Kevin Gettins and Tracey Paterson for their contribution to the leadership team and welcome their replacements Stephen Esposito and Katrina Benedetti Forastieri

Ravensdownrsquos contribution to premium food creation in New Zealand was celebrated at two all-staff events early in our financial year Morale remains high with staff engagement levels now in the top quartile of NZ companies that survey with Aon Hewitt

We continue to engage with a variety of stakeholders and have achieved a lot on their behalf I thank the whole team for their contribution and I know they are up to the challenge ahead Volatility and uncertainty are increasing around the world But the company is better positioned than ever to deliver value now and into the future

15Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Financial commentary

Good financial performance and a healthy profit before rebate and tax of $63 million from our continuing operations allowed us to invest in areas aligned with our strategic priorities and continue delivering enduring value for stakeholders Our discontinued operations made a loss of $ 08 million after tax

The strong result enabled us to pay a full rebate of $47 per tonne which includes the interim cash rebate announced in March 2018 Your co-operative is retaining the $7 million profit to reinvest in the business in order to support our smarter farming purpose

Revenue was up as underlying volumes increased and margins were maintained at sustainable levels

Total expenses were up by $3 million mostly comprising an increase in sales and marketing expenses and the RampD component of operating expenditure This rise was consistent with our focus on enabling smarter farming which meant recruitment of environmental consultants maintaining the development programme that fast-tracks the training of new recruits and investing in research into new products and capabilities

The profit was actively impacted as we continued our asbestos removal programme spending $2 million in 201718 This is the fourth year of our programme Ravensdownrsquos broader capital reinvestment programme has led to an increase in non-cash depreciation

Equity has increased by $23 million to $429 million Our equity ratio before rebates increased from 73 to 78 After rebates our equity ratio continues to remain strong Total assets rose to $605 million We held more inventory than last year as a deliberate decision was made to import certain raw materials to mitigate possible short-term supply chain disruption

Property plant and equipment rose by $20 million on the back of continued reinvestment and new infrastructure projects including finishing the New Plymouth store We committed $2 million to further improvements that benefit health and safety

Intangible assets rose by $5 million with drivers being developments in our Enterprise Resource Planning software ClearTechreg and digital technologies such as HawkEyereg and aviation maintenance software RAMCO

Investments like these were made possible by a very positive operating cashflow of $98 million This consistently strong performance assists us to fund our capital investments

Bank debt reduced and trade payables increased due to the fact we held slightly more inventory and achieved more favourable payment terms with overseas suppliers

The board remains mindful of the need to provide financial returns and to maintain financial strength so the co-operative can reinvest in value-driving initiatives

As the business model on page 18-19 shows financial capital is one of six resources that we have an impact on and are impacted by The six are interconnected and need to be considered and reported on in an integrated way

The value created from financial capital is economic returns in the form of rebates to our shareholders and profits retained for future investment Economic returns are impacted by our investment in RampD technology infrastructure improvements our environmental initiatives and training our people This increases intellectual manufactured natural and human capitals in such a way as to ensure longer-term value is created

16 Financial CommentaryRavensdown Stakeholder Review 2018

Financial Commentary

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 14: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

OUR AIM IS TO HELP OTHERS REDUCE THEIR ENVIRONMENTAL IMPACT AND WE MUST LOOK IN THE MIRROR AND LOWER OUR OWNGREG CAMPBELL CEO

12 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Gregrsquos Report ndash CEO

Ravensdown has delivered another strong result and Irsquom enormously proud of the teamrsquos efforts and humbled by the support from shareholders

While this has been a consequence of a deliberate consistent strategy I see this fifth year of back-to-back progress as preparing the ground for a fundamental change that is needed within the agri-sector in general and within our co-operative in particular

The challenge facing so many businesses is how to thrive knowing natural resources are limited and need protecting while energy consumption emissions and water use need to be tackled Ravensdown is not just facing up to that fact but embracing it We are determined to help farmers manage their nutrients better

For us this is what lsquosmarter farming for a better New Zealandrsquo looks like Our aim is to help others reduce their environmental impact and we must look in the mirror and lower our own Being welcomed into the Sustainable Business Council last year joining the Climate Leaders Coalition and reporting our carbon emissions for the first time is just the beginning

The signals are strong The disruptive trends are many Societyrsquos expectations are ever higher

While we donrsquot pretend to have all the answers we must and will rise to the challenge The ambition has got to be that we could all look our grandchildren in the eye and say we tried our best to leave the planet in at least as good a shape as we found it Our staff are engaged with this higher purpose as shown by our staff engagement survey

Like last year this Stakeholder Review describes whatrsquos going well and where we need to do better It focuses on what matters to a variety of stakeholders and outlines how we add value both now

and into the future It is best read alongside our annual report which summarises our audited accounts for the year up to 31 May 2018 There are also videos on the website giving context to our story

Our shareholders have told us the best way to consider this co-operativersquos performance is to look at a range of inter-connected indicators and take a rounded view For example product quality matters and does not continue to occur or improve without investment And if we do not invest in the knowledge of our people the quality of advice would fall just as our physical assets would decline if we didnrsquot invest in maintaining them

It would be easier to ldquojog alongrdquo not trying to address asbestos in our stores and manufacturing facilities But we wouldnrsquot be doing our job if we just kicked the can down the road for future shareholders to bear A lsquohead in the sand and hope for the bestrsquo approach would represent a massive risk and would guarantee opportunities would be missed

Being clear-eyed about our role in the world the challenges we are facing and transparency of failure to hit targets is what this co-operative commits to We feel this fronting up is the best way to serve past current and future shareholders and contribute to the betterment of New Zealand

Investing in our network

For an organisation moving well over 1 million tonnes of granules minerals and rock around dust is always going to be an issue needing to be managed Apart from being a potential nuisance or hazard to staff and neighbours dust can also affect product quality through cross contamination As part of our commitment to creating a safe and healthy work environment we are focussing on dust management at our sites

CEO

GregrsquosReport

13Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

We have been busy installing dust suppression cones covers extractors doors roading and enclosures Good housekeeping handling protocols and quality imported or manufactured product also go a long way to cut dust occurring in the first place

Wersquore also looking at our stormwater which has the potential to contribute to the nutrient load into local waterways We need to manage this carefully throughout our network and there is much more we can and must do We have a number of new initiatives in place For example we are proud of the new store in New Plymouth which is showing the way with a filter pond system

Safety has yet again been a main area of focus and investment Ravensdown was proud to receive commendation from Worksafe for the way we worked with their team to resolve some issues we had with serpentine superphosphate

We are making strong progress through a long-term $17 million asbestos replacement programme and are already seeing the benefits to product quality as the replacement roofing makes the stores lighter and drier The health benefits of asbestos removal for neighbours and staff plus the more earthquake resilient buildings are harder to see but no less important

We know quality matters to our customers and spreaders For the past three years a consistent 82 have stated that fertiliser quality is excellent or very good and this means there is still room to improve from a high base

Environmental growth

Since starting in 2013 our environmental consulting business has delivered more than 33000 contracted hours of effort helping farmers with their mitigations and compliance needs The specialists also assist local and regional government deliver on their objectives while we support customers with practical responses to regulatory developments

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate We will also look for integration opportunities with our field-based team of agri managers

This is important as we know our customers trust the advice provided ndash our customer survey revealed that over 90 trusted the advice they received and agreed it was based on sound science

We will be structuring the Environmental team around three service streams

1 Regulatory compliance including our ldquoworry-freerdquo service where farmers ask us to take on all the steps involved in progressing or protecting a consent

2 Farm Systems Analysis where experienced highly trained specialists provide tailored advice for planning the future of the farm business

3 Integrated Catchment Management where we help farmers and local community members working together to protect their waterways

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate

To view video please visitravensdownconzintegratedreporting

14 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Subsidiary Aerowork took delivery of new bi-directional loaders while commissioning new maintenance software The staff of Aeroworkrsquos helicopter spraying operation bought that part of the business and continue to service Ravensdown and non-Ravensdown customers

New technologies that will boost automation and efficiency include the JD EdwardsOracle project that reduces manual processing HawkEyereg maps and records help farmers with making decisions and tracking actions C-Dax are rolling out their PastureMeter robot

The Nelson store was one of several buildings to benefit from the long-term asbestos removal programme New loaders were delivered to several locations

Demand for products and services

It was a record year for agrichemicals which are so important in protecting food grown for animals and humans Our seed product lines are also in demand as they too had a record year This all shows the agronomy offer is strong and our technical expertise is sought after The spreading ventures were busy but somewhat disrupted by the weather

Facing difficult trading conditions volumes of our animal health products were slightly down Wholly owned subsidiaries C-Dax and Aerowork had a profitable year The laboratory ARL continued to contribute positively

Lime tonnages were up as farmers looked to condition their soils and fertiliser tonnages were up with a significant contribution from new customers buying our products and industrial users buying more urea

Our joint venture Ravensdown Shipping Services provides added control in our supply chain Disruption to New Zealandrsquos supply of quality phosphate rock is a real risk to the agri-sector and was highlighted last year when a non-Ravensdown shipment of phosphate rock was seized in South Africa

We hosted a delegation from the company that supplies phosphate rock from the non self-governing territory of Western Sahara They outlined how many of the local Saharawi people are benefitting from that suppliers social development programmes and how many familiesrsquo livelihoods depend on the continuing legal trade in rock from that part of the world It seems clear that no group of activists speaks for all Saharawi We support the United Nations in its efforts for a solution to this long-running complex political dispute and will continue to monitor the activities of our supplier

Innovation progress

Our Primary Growth Partnership programme investigating improved aerial spreading precision is at the three-quarter mark on its seven-year journey We partnered with Massey to develop the AirScanreg technology which uses a hyperspectral camera to scan 1000ha an hour and provide several layers of information for analysis Vegetation soil fertility and economically optimal fertiliser application layers can then be provided for an evidence-based plan that can be sent to the IntelliSpreadreg-enabled aircraft

Sixty six farms have now utilised IntelliSpreadreg where computer-controlled hopper doors apply fertiliser where it is needed instead of where it is not So far 14 of land on those farms was excluded from application because it was ineffective culturally sensitive or environmentally vulnerable Avoiding this land in a way that is safer for pilots is a win-win for productivity and the environment

Work ahead involves continuing validation work testing that actual results match the modelled and scanned results We are also testing algorithms and systems that can verify placement rather than only indicating where the door opened or closed Our fifth Aerowork plane to be equipped with the IntelliSpreadreg system will take flight in Whanganui

In other developments C-Daxrsquos robot version of the PastureMeter will be launching in 2019 and we continue our investment through the Fertiliser Association of New Zealand into the OVERSEER nutrient modelling tool We also launched the ClearTechreg effluent treatment system that has the potential to drastically reduce water use in the dairy sector

Efficiency is the key

We repeated throughout the year what we started to say in last yearrsquos Stakeholder Review Sales tonnage is not the key performance metric for this co-operative Indeed in those situations where the science showed that the farmer and environment would gain from applying less fertiliser then that was a win for Ravensdown

Our coated urea product N-Protectreg saw significant growth on last year Compared to uncoated urea this Fertmark-accredited product reduces nitrogen emission to the air and keeps more nitrogen available to the plant In a ldquonitrogen-constrainedrdquo world which is also sensitive to phosphate loss we would expect to see strong growth in this ldquosmart fertiliserrdquo category of products

This is an important way we can help with smarter farming and customers and staff are engaged with this approach In the past four years we have welcomed 1900 new customers to the Ravensdown ranks

I thank our former General Managers of Operations and Organisational Development Kevin Gettins and Tracey Paterson for their contribution to the leadership team and welcome their replacements Stephen Esposito and Katrina Benedetti Forastieri

Ravensdownrsquos contribution to premium food creation in New Zealand was celebrated at two all-staff events early in our financial year Morale remains high with staff engagement levels now in the top quartile of NZ companies that survey with Aon Hewitt

We continue to engage with a variety of stakeholders and have achieved a lot on their behalf I thank the whole team for their contribution and I know they are up to the challenge ahead Volatility and uncertainty are increasing around the world But the company is better positioned than ever to deliver value now and into the future

15Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Financial commentary

Good financial performance and a healthy profit before rebate and tax of $63 million from our continuing operations allowed us to invest in areas aligned with our strategic priorities and continue delivering enduring value for stakeholders Our discontinued operations made a loss of $ 08 million after tax

The strong result enabled us to pay a full rebate of $47 per tonne which includes the interim cash rebate announced in March 2018 Your co-operative is retaining the $7 million profit to reinvest in the business in order to support our smarter farming purpose

Revenue was up as underlying volumes increased and margins were maintained at sustainable levels

Total expenses were up by $3 million mostly comprising an increase in sales and marketing expenses and the RampD component of operating expenditure This rise was consistent with our focus on enabling smarter farming which meant recruitment of environmental consultants maintaining the development programme that fast-tracks the training of new recruits and investing in research into new products and capabilities

The profit was actively impacted as we continued our asbestos removal programme spending $2 million in 201718 This is the fourth year of our programme Ravensdownrsquos broader capital reinvestment programme has led to an increase in non-cash depreciation

Equity has increased by $23 million to $429 million Our equity ratio before rebates increased from 73 to 78 After rebates our equity ratio continues to remain strong Total assets rose to $605 million We held more inventory than last year as a deliberate decision was made to import certain raw materials to mitigate possible short-term supply chain disruption

Property plant and equipment rose by $20 million on the back of continued reinvestment and new infrastructure projects including finishing the New Plymouth store We committed $2 million to further improvements that benefit health and safety

Intangible assets rose by $5 million with drivers being developments in our Enterprise Resource Planning software ClearTechreg and digital technologies such as HawkEyereg and aviation maintenance software RAMCO

Investments like these were made possible by a very positive operating cashflow of $98 million This consistently strong performance assists us to fund our capital investments

Bank debt reduced and trade payables increased due to the fact we held slightly more inventory and achieved more favourable payment terms with overseas suppliers

The board remains mindful of the need to provide financial returns and to maintain financial strength so the co-operative can reinvest in value-driving initiatives

As the business model on page 18-19 shows financial capital is one of six resources that we have an impact on and are impacted by The six are interconnected and need to be considered and reported on in an integrated way

The value created from financial capital is economic returns in the form of rebates to our shareholders and profits retained for future investment Economic returns are impacted by our investment in RampD technology infrastructure improvements our environmental initiatives and training our people This increases intellectual manufactured natural and human capitals in such a way as to ensure longer-term value is created

16 Financial CommentaryRavensdown Stakeholder Review 2018

Financial Commentary

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 15: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

Ravensdown has delivered another strong result and Irsquom enormously proud of the teamrsquos efforts and humbled by the support from shareholders

While this has been a consequence of a deliberate consistent strategy I see this fifth year of back-to-back progress as preparing the ground for a fundamental change that is needed within the agri-sector in general and within our co-operative in particular

The challenge facing so many businesses is how to thrive knowing natural resources are limited and need protecting while energy consumption emissions and water use need to be tackled Ravensdown is not just facing up to that fact but embracing it We are determined to help farmers manage their nutrients better

For us this is what lsquosmarter farming for a better New Zealandrsquo looks like Our aim is to help others reduce their environmental impact and we must look in the mirror and lower our own Being welcomed into the Sustainable Business Council last year joining the Climate Leaders Coalition and reporting our carbon emissions for the first time is just the beginning

The signals are strong The disruptive trends are many Societyrsquos expectations are ever higher

While we donrsquot pretend to have all the answers we must and will rise to the challenge The ambition has got to be that we could all look our grandchildren in the eye and say we tried our best to leave the planet in at least as good a shape as we found it Our staff are engaged with this higher purpose as shown by our staff engagement survey

Like last year this Stakeholder Review describes whatrsquos going well and where we need to do better It focuses on what matters to a variety of stakeholders and outlines how we add value both now

and into the future It is best read alongside our annual report which summarises our audited accounts for the year up to 31 May 2018 There are also videos on the website giving context to our story

Our shareholders have told us the best way to consider this co-operativersquos performance is to look at a range of inter-connected indicators and take a rounded view For example product quality matters and does not continue to occur or improve without investment And if we do not invest in the knowledge of our people the quality of advice would fall just as our physical assets would decline if we didnrsquot invest in maintaining them

It would be easier to ldquojog alongrdquo not trying to address asbestos in our stores and manufacturing facilities But we wouldnrsquot be doing our job if we just kicked the can down the road for future shareholders to bear A lsquohead in the sand and hope for the bestrsquo approach would represent a massive risk and would guarantee opportunities would be missed

Being clear-eyed about our role in the world the challenges we are facing and transparency of failure to hit targets is what this co-operative commits to We feel this fronting up is the best way to serve past current and future shareholders and contribute to the betterment of New Zealand

Investing in our network

For an organisation moving well over 1 million tonnes of granules minerals and rock around dust is always going to be an issue needing to be managed Apart from being a potential nuisance or hazard to staff and neighbours dust can also affect product quality through cross contamination As part of our commitment to creating a safe and healthy work environment we are focussing on dust management at our sites

CEO

GregrsquosReport

13Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

We have been busy installing dust suppression cones covers extractors doors roading and enclosures Good housekeeping handling protocols and quality imported or manufactured product also go a long way to cut dust occurring in the first place

Wersquore also looking at our stormwater which has the potential to contribute to the nutrient load into local waterways We need to manage this carefully throughout our network and there is much more we can and must do We have a number of new initiatives in place For example we are proud of the new store in New Plymouth which is showing the way with a filter pond system

Safety has yet again been a main area of focus and investment Ravensdown was proud to receive commendation from Worksafe for the way we worked with their team to resolve some issues we had with serpentine superphosphate

We are making strong progress through a long-term $17 million asbestos replacement programme and are already seeing the benefits to product quality as the replacement roofing makes the stores lighter and drier The health benefits of asbestos removal for neighbours and staff plus the more earthquake resilient buildings are harder to see but no less important

We know quality matters to our customers and spreaders For the past three years a consistent 82 have stated that fertiliser quality is excellent or very good and this means there is still room to improve from a high base

Environmental growth

Since starting in 2013 our environmental consulting business has delivered more than 33000 contracted hours of effort helping farmers with their mitigations and compliance needs The specialists also assist local and regional government deliver on their objectives while we support customers with practical responses to regulatory developments

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate We will also look for integration opportunities with our field-based team of agri managers

This is important as we know our customers trust the advice provided ndash our customer survey revealed that over 90 trusted the advice they received and agreed it was based on sound science

We will be structuring the Environmental team around three service streams

1 Regulatory compliance including our ldquoworry-freerdquo service where farmers ask us to take on all the steps involved in progressing or protecting a consent

2 Farm Systems Analysis where experienced highly trained specialists provide tailored advice for planning the future of the farm business

3 Integrated Catchment Management where we help farmers and local community members working together to protect their waterways

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate

To view video please visitravensdownconzintegratedreporting

14 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Subsidiary Aerowork took delivery of new bi-directional loaders while commissioning new maintenance software The staff of Aeroworkrsquos helicopter spraying operation bought that part of the business and continue to service Ravensdown and non-Ravensdown customers

New technologies that will boost automation and efficiency include the JD EdwardsOracle project that reduces manual processing HawkEyereg maps and records help farmers with making decisions and tracking actions C-Dax are rolling out their PastureMeter robot

The Nelson store was one of several buildings to benefit from the long-term asbestos removal programme New loaders were delivered to several locations

Demand for products and services

It was a record year for agrichemicals which are so important in protecting food grown for animals and humans Our seed product lines are also in demand as they too had a record year This all shows the agronomy offer is strong and our technical expertise is sought after The spreading ventures were busy but somewhat disrupted by the weather

Facing difficult trading conditions volumes of our animal health products were slightly down Wholly owned subsidiaries C-Dax and Aerowork had a profitable year The laboratory ARL continued to contribute positively

Lime tonnages were up as farmers looked to condition their soils and fertiliser tonnages were up with a significant contribution from new customers buying our products and industrial users buying more urea

Our joint venture Ravensdown Shipping Services provides added control in our supply chain Disruption to New Zealandrsquos supply of quality phosphate rock is a real risk to the agri-sector and was highlighted last year when a non-Ravensdown shipment of phosphate rock was seized in South Africa

We hosted a delegation from the company that supplies phosphate rock from the non self-governing territory of Western Sahara They outlined how many of the local Saharawi people are benefitting from that suppliers social development programmes and how many familiesrsquo livelihoods depend on the continuing legal trade in rock from that part of the world It seems clear that no group of activists speaks for all Saharawi We support the United Nations in its efforts for a solution to this long-running complex political dispute and will continue to monitor the activities of our supplier

Innovation progress

Our Primary Growth Partnership programme investigating improved aerial spreading precision is at the three-quarter mark on its seven-year journey We partnered with Massey to develop the AirScanreg technology which uses a hyperspectral camera to scan 1000ha an hour and provide several layers of information for analysis Vegetation soil fertility and economically optimal fertiliser application layers can then be provided for an evidence-based plan that can be sent to the IntelliSpreadreg-enabled aircraft

Sixty six farms have now utilised IntelliSpreadreg where computer-controlled hopper doors apply fertiliser where it is needed instead of where it is not So far 14 of land on those farms was excluded from application because it was ineffective culturally sensitive or environmentally vulnerable Avoiding this land in a way that is safer for pilots is a win-win for productivity and the environment

Work ahead involves continuing validation work testing that actual results match the modelled and scanned results We are also testing algorithms and systems that can verify placement rather than only indicating where the door opened or closed Our fifth Aerowork plane to be equipped with the IntelliSpreadreg system will take flight in Whanganui

In other developments C-Daxrsquos robot version of the PastureMeter will be launching in 2019 and we continue our investment through the Fertiliser Association of New Zealand into the OVERSEER nutrient modelling tool We also launched the ClearTechreg effluent treatment system that has the potential to drastically reduce water use in the dairy sector

Efficiency is the key

We repeated throughout the year what we started to say in last yearrsquos Stakeholder Review Sales tonnage is not the key performance metric for this co-operative Indeed in those situations where the science showed that the farmer and environment would gain from applying less fertiliser then that was a win for Ravensdown

Our coated urea product N-Protectreg saw significant growth on last year Compared to uncoated urea this Fertmark-accredited product reduces nitrogen emission to the air and keeps more nitrogen available to the plant In a ldquonitrogen-constrainedrdquo world which is also sensitive to phosphate loss we would expect to see strong growth in this ldquosmart fertiliserrdquo category of products

This is an important way we can help with smarter farming and customers and staff are engaged with this approach In the past four years we have welcomed 1900 new customers to the Ravensdown ranks

I thank our former General Managers of Operations and Organisational Development Kevin Gettins and Tracey Paterson for their contribution to the leadership team and welcome their replacements Stephen Esposito and Katrina Benedetti Forastieri

Ravensdownrsquos contribution to premium food creation in New Zealand was celebrated at two all-staff events early in our financial year Morale remains high with staff engagement levels now in the top quartile of NZ companies that survey with Aon Hewitt

We continue to engage with a variety of stakeholders and have achieved a lot on their behalf I thank the whole team for their contribution and I know they are up to the challenge ahead Volatility and uncertainty are increasing around the world But the company is better positioned than ever to deliver value now and into the future

15Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Financial commentary

Good financial performance and a healthy profit before rebate and tax of $63 million from our continuing operations allowed us to invest in areas aligned with our strategic priorities and continue delivering enduring value for stakeholders Our discontinued operations made a loss of $ 08 million after tax

The strong result enabled us to pay a full rebate of $47 per tonne which includes the interim cash rebate announced in March 2018 Your co-operative is retaining the $7 million profit to reinvest in the business in order to support our smarter farming purpose

Revenue was up as underlying volumes increased and margins were maintained at sustainable levels

Total expenses were up by $3 million mostly comprising an increase in sales and marketing expenses and the RampD component of operating expenditure This rise was consistent with our focus on enabling smarter farming which meant recruitment of environmental consultants maintaining the development programme that fast-tracks the training of new recruits and investing in research into new products and capabilities

The profit was actively impacted as we continued our asbestos removal programme spending $2 million in 201718 This is the fourth year of our programme Ravensdownrsquos broader capital reinvestment programme has led to an increase in non-cash depreciation

Equity has increased by $23 million to $429 million Our equity ratio before rebates increased from 73 to 78 After rebates our equity ratio continues to remain strong Total assets rose to $605 million We held more inventory than last year as a deliberate decision was made to import certain raw materials to mitigate possible short-term supply chain disruption

Property plant and equipment rose by $20 million on the back of continued reinvestment and new infrastructure projects including finishing the New Plymouth store We committed $2 million to further improvements that benefit health and safety

Intangible assets rose by $5 million with drivers being developments in our Enterprise Resource Planning software ClearTechreg and digital technologies such as HawkEyereg and aviation maintenance software RAMCO

Investments like these were made possible by a very positive operating cashflow of $98 million This consistently strong performance assists us to fund our capital investments

Bank debt reduced and trade payables increased due to the fact we held slightly more inventory and achieved more favourable payment terms with overseas suppliers

The board remains mindful of the need to provide financial returns and to maintain financial strength so the co-operative can reinvest in value-driving initiatives

As the business model on page 18-19 shows financial capital is one of six resources that we have an impact on and are impacted by The six are interconnected and need to be considered and reported on in an integrated way

The value created from financial capital is economic returns in the form of rebates to our shareholders and profits retained for future investment Economic returns are impacted by our investment in RampD technology infrastructure improvements our environmental initiatives and training our people This increases intellectual manufactured natural and human capitals in such a way as to ensure longer-term value is created

16 Financial CommentaryRavensdown Stakeholder Review 2018

Financial Commentary

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 16: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

We have been busy installing dust suppression cones covers extractors doors roading and enclosures Good housekeeping handling protocols and quality imported or manufactured product also go a long way to cut dust occurring in the first place

Wersquore also looking at our stormwater which has the potential to contribute to the nutrient load into local waterways We need to manage this carefully throughout our network and there is much more we can and must do We have a number of new initiatives in place For example we are proud of the new store in New Plymouth which is showing the way with a filter pond system

Safety has yet again been a main area of focus and investment Ravensdown was proud to receive commendation from Worksafe for the way we worked with their team to resolve some issues we had with serpentine superphosphate

We are making strong progress through a long-term $17 million asbestos replacement programme and are already seeing the benefits to product quality as the replacement roofing makes the stores lighter and drier The health benefits of asbestos removal for neighbours and staff plus the more earthquake resilient buildings are harder to see but no less important

We know quality matters to our customers and spreaders For the past three years a consistent 82 have stated that fertiliser quality is excellent or very good and this means there is still room to improve from a high base

Environmental growth

Since starting in 2013 our environmental consulting business has delivered more than 33000 contracted hours of effort helping farmers with their mitigations and compliance needs The specialists also assist local and regional government deliver on their objectives while we support customers with practical responses to regulatory developments

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate We will also look for integration opportunities with our field-based team of agri managers

This is important as we know our customers trust the advice provided ndash our customer survey revealed that over 90 trusted the advice they received and agreed it was based on sound science

We will be structuring the Environmental team around three service streams

1 Regulatory compliance including our ldquoworry-freerdquo service where farmers ask us to take on all the steps involved in progressing or protecting a consent

2 Farm Systems Analysis where experienced highly trained specialists provide tailored advice for planning the future of the farm business

3 Integrated Catchment Management where we help farmers and local community members working together to protect their waterways

We are now the largest farm environmental consultancy in New Zealand and the year ahead will all be about cementing our position as leaders and developing the team so the advice remains first rate

To view video please visitravensdownconzintegratedreporting

14 Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Subsidiary Aerowork took delivery of new bi-directional loaders while commissioning new maintenance software The staff of Aeroworkrsquos helicopter spraying operation bought that part of the business and continue to service Ravensdown and non-Ravensdown customers

New technologies that will boost automation and efficiency include the JD EdwardsOracle project that reduces manual processing HawkEyereg maps and records help farmers with making decisions and tracking actions C-Dax are rolling out their PastureMeter robot

The Nelson store was one of several buildings to benefit from the long-term asbestos removal programme New loaders were delivered to several locations

Demand for products and services

It was a record year for agrichemicals which are so important in protecting food grown for animals and humans Our seed product lines are also in demand as they too had a record year This all shows the agronomy offer is strong and our technical expertise is sought after The spreading ventures were busy but somewhat disrupted by the weather

Facing difficult trading conditions volumes of our animal health products were slightly down Wholly owned subsidiaries C-Dax and Aerowork had a profitable year The laboratory ARL continued to contribute positively

Lime tonnages were up as farmers looked to condition their soils and fertiliser tonnages were up with a significant contribution from new customers buying our products and industrial users buying more urea

Our joint venture Ravensdown Shipping Services provides added control in our supply chain Disruption to New Zealandrsquos supply of quality phosphate rock is a real risk to the agri-sector and was highlighted last year when a non-Ravensdown shipment of phosphate rock was seized in South Africa

We hosted a delegation from the company that supplies phosphate rock from the non self-governing territory of Western Sahara They outlined how many of the local Saharawi people are benefitting from that suppliers social development programmes and how many familiesrsquo livelihoods depend on the continuing legal trade in rock from that part of the world It seems clear that no group of activists speaks for all Saharawi We support the United Nations in its efforts for a solution to this long-running complex political dispute and will continue to monitor the activities of our supplier

Innovation progress

Our Primary Growth Partnership programme investigating improved aerial spreading precision is at the three-quarter mark on its seven-year journey We partnered with Massey to develop the AirScanreg technology which uses a hyperspectral camera to scan 1000ha an hour and provide several layers of information for analysis Vegetation soil fertility and economically optimal fertiliser application layers can then be provided for an evidence-based plan that can be sent to the IntelliSpreadreg-enabled aircraft

Sixty six farms have now utilised IntelliSpreadreg where computer-controlled hopper doors apply fertiliser where it is needed instead of where it is not So far 14 of land on those farms was excluded from application because it was ineffective culturally sensitive or environmentally vulnerable Avoiding this land in a way that is safer for pilots is a win-win for productivity and the environment

Work ahead involves continuing validation work testing that actual results match the modelled and scanned results We are also testing algorithms and systems that can verify placement rather than only indicating where the door opened or closed Our fifth Aerowork plane to be equipped with the IntelliSpreadreg system will take flight in Whanganui

In other developments C-Daxrsquos robot version of the PastureMeter will be launching in 2019 and we continue our investment through the Fertiliser Association of New Zealand into the OVERSEER nutrient modelling tool We also launched the ClearTechreg effluent treatment system that has the potential to drastically reduce water use in the dairy sector

Efficiency is the key

We repeated throughout the year what we started to say in last yearrsquos Stakeholder Review Sales tonnage is not the key performance metric for this co-operative Indeed in those situations where the science showed that the farmer and environment would gain from applying less fertiliser then that was a win for Ravensdown

Our coated urea product N-Protectreg saw significant growth on last year Compared to uncoated urea this Fertmark-accredited product reduces nitrogen emission to the air and keeps more nitrogen available to the plant In a ldquonitrogen-constrainedrdquo world which is also sensitive to phosphate loss we would expect to see strong growth in this ldquosmart fertiliserrdquo category of products

This is an important way we can help with smarter farming and customers and staff are engaged with this approach In the past four years we have welcomed 1900 new customers to the Ravensdown ranks

I thank our former General Managers of Operations and Organisational Development Kevin Gettins and Tracey Paterson for their contribution to the leadership team and welcome their replacements Stephen Esposito and Katrina Benedetti Forastieri

Ravensdownrsquos contribution to premium food creation in New Zealand was celebrated at two all-staff events early in our financial year Morale remains high with staff engagement levels now in the top quartile of NZ companies that survey with Aon Hewitt

We continue to engage with a variety of stakeholders and have achieved a lot on their behalf I thank the whole team for their contribution and I know they are up to the challenge ahead Volatility and uncertainty are increasing around the world But the company is better positioned than ever to deliver value now and into the future

15Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Financial commentary

Good financial performance and a healthy profit before rebate and tax of $63 million from our continuing operations allowed us to invest in areas aligned with our strategic priorities and continue delivering enduring value for stakeholders Our discontinued operations made a loss of $ 08 million after tax

The strong result enabled us to pay a full rebate of $47 per tonne which includes the interim cash rebate announced in March 2018 Your co-operative is retaining the $7 million profit to reinvest in the business in order to support our smarter farming purpose

Revenue was up as underlying volumes increased and margins were maintained at sustainable levels

Total expenses were up by $3 million mostly comprising an increase in sales and marketing expenses and the RampD component of operating expenditure This rise was consistent with our focus on enabling smarter farming which meant recruitment of environmental consultants maintaining the development programme that fast-tracks the training of new recruits and investing in research into new products and capabilities

The profit was actively impacted as we continued our asbestos removal programme spending $2 million in 201718 This is the fourth year of our programme Ravensdownrsquos broader capital reinvestment programme has led to an increase in non-cash depreciation

Equity has increased by $23 million to $429 million Our equity ratio before rebates increased from 73 to 78 After rebates our equity ratio continues to remain strong Total assets rose to $605 million We held more inventory than last year as a deliberate decision was made to import certain raw materials to mitigate possible short-term supply chain disruption

Property plant and equipment rose by $20 million on the back of continued reinvestment and new infrastructure projects including finishing the New Plymouth store We committed $2 million to further improvements that benefit health and safety

Intangible assets rose by $5 million with drivers being developments in our Enterprise Resource Planning software ClearTechreg and digital technologies such as HawkEyereg and aviation maintenance software RAMCO

Investments like these were made possible by a very positive operating cashflow of $98 million This consistently strong performance assists us to fund our capital investments

Bank debt reduced and trade payables increased due to the fact we held slightly more inventory and achieved more favourable payment terms with overseas suppliers

The board remains mindful of the need to provide financial returns and to maintain financial strength so the co-operative can reinvest in value-driving initiatives

As the business model on page 18-19 shows financial capital is one of six resources that we have an impact on and are impacted by The six are interconnected and need to be considered and reported on in an integrated way

The value created from financial capital is economic returns in the form of rebates to our shareholders and profits retained for future investment Economic returns are impacted by our investment in RampD technology infrastructure improvements our environmental initiatives and training our people This increases intellectual manufactured natural and human capitals in such a way as to ensure longer-term value is created

16 Financial CommentaryRavensdown Stakeholder Review 2018

Financial Commentary

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 17: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

Subsidiary Aerowork took delivery of new bi-directional loaders while commissioning new maintenance software The staff of Aeroworkrsquos helicopter spraying operation bought that part of the business and continue to service Ravensdown and non-Ravensdown customers

New technologies that will boost automation and efficiency include the JD EdwardsOracle project that reduces manual processing HawkEyereg maps and records help farmers with making decisions and tracking actions C-Dax are rolling out their PastureMeter robot

The Nelson store was one of several buildings to benefit from the long-term asbestos removal programme New loaders were delivered to several locations

Demand for products and services

It was a record year for agrichemicals which are so important in protecting food grown for animals and humans Our seed product lines are also in demand as they too had a record year This all shows the agronomy offer is strong and our technical expertise is sought after The spreading ventures were busy but somewhat disrupted by the weather

Facing difficult trading conditions volumes of our animal health products were slightly down Wholly owned subsidiaries C-Dax and Aerowork had a profitable year The laboratory ARL continued to contribute positively

Lime tonnages were up as farmers looked to condition their soils and fertiliser tonnages were up with a significant contribution from new customers buying our products and industrial users buying more urea

Our joint venture Ravensdown Shipping Services provides added control in our supply chain Disruption to New Zealandrsquos supply of quality phosphate rock is a real risk to the agri-sector and was highlighted last year when a non-Ravensdown shipment of phosphate rock was seized in South Africa

We hosted a delegation from the company that supplies phosphate rock from the non self-governing territory of Western Sahara They outlined how many of the local Saharawi people are benefitting from that suppliers social development programmes and how many familiesrsquo livelihoods depend on the continuing legal trade in rock from that part of the world It seems clear that no group of activists speaks for all Saharawi We support the United Nations in its efforts for a solution to this long-running complex political dispute and will continue to monitor the activities of our supplier

Innovation progress

Our Primary Growth Partnership programme investigating improved aerial spreading precision is at the three-quarter mark on its seven-year journey We partnered with Massey to develop the AirScanreg technology which uses a hyperspectral camera to scan 1000ha an hour and provide several layers of information for analysis Vegetation soil fertility and economically optimal fertiliser application layers can then be provided for an evidence-based plan that can be sent to the IntelliSpreadreg-enabled aircraft

Sixty six farms have now utilised IntelliSpreadreg where computer-controlled hopper doors apply fertiliser where it is needed instead of where it is not So far 14 of land on those farms was excluded from application because it was ineffective culturally sensitive or environmentally vulnerable Avoiding this land in a way that is safer for pilots is a win-win for productivity and the environment

Work ahead involves continuing validation work testing that actual results match the modelled and scanned results We are also testing algorithms and systems that can verify placement rather than only indicating where the door opened or closed Our fifth Aerowork plane to be equipped with the IntelliSpreadreg system will take flight in Whanganui

In other developments C-Daxrsquos robot version of the PastureMeter will be launching in 2019 and we continue our investment through the Fertiliser Association of New Zealand into the OVERSEER nutrient modelling tool We also launched the ClearTechreg effluent treatment system that has the potential to drastically reduce water use in the dairy sector

Efficiency is the key

We repeated throughout the year what we started to say in last yearrsquos Stakeholder Review Sales tonnage is not the key performance metric for this co-operative Indeed in those situations where the science showed that the farmer and environment would gain from applying less fertiliser then that was a win for Ravensdown

Our coated urea product N-Protectreg saw significant growth on last year Compared to uncoated urea this Fertmark-accredited product reduces nitrogen emission to the air and keeps more nitrogen available to the plant In a ldquonitrogen-constrainedrdquo world which is also sensitive to phosphate loss we would expect to see strong growth in this ldquosmart fertiliserrdquo category of products

This is an important way we can help with smarter farming and customers and staff are engaged with this approach In the past four years we have welcomed 1900 new customers to the Ravensdown ranks

I thank our former General Managers of Operations and Organisational Development Kevin Gettins and Tracey Paterson for their contribution to the leadership team and welcome their replacements Stephen Esposito and Katrina Benedetti Forastieri

Ravensdownrsquos contribution to premium food creation in New Zealand was celebrated at two all-staff events early in our financial year Morale remains high with staff engagement levels now in the top quartile of NZ companies that survey with Aon Hewitt

We continue to engage with a variety of stakeholders and have achieved a lot on their behalf I thank the whole team for their contribution and I know they are up to the challenge ahead Volatility and uncertainty are increasing around the world But the company is better positioned than ever to deliver value now and into the future

15Gregrsquos Report ndash CEORavensdown Stakeholder Review 2018

Financial commentary

Good financial performance and a healthy profit before rebate and tax of $63 million from our continuing operations allowed us to invest in areas aligned with our strategic priorities and continue delivering enduring value for stakeholders Our discontinued operations made a loss of $ 08 million after tax

The strong result enabled us to pay a full rebate of $47 per tonne which includes the interim cash rebate announced in March 2018 Your co-operative is retaining the $7 million profit to reinvest in the business in order to support our smarter farming purpose

Revenue was up as underlying volumes increased and margins were maintained at sustainable levels

Total expenses were up by $3 million mostly comprising an increase in sales and marketing expenses and the RampD component of operating expenditure This rise was consistent with our focus on enabling smarter farming which meant recruitment of environmental consultants maintaining the development programme that fast-tracks the training of new recruits and investing in research into new products and capabilities

The profit was actively impacted as we continued our asbestos removal programme spending $2 million in 201718 This is the fourth year of our programme Ravensdownrsquos broader capital reinvestment programme has led to an increase in non-cash depreciation

Equity has increased by $23 million to $429 million Our equity ratio before rebates increased from 73 to 78 After rebates our equity ratio continues to remain strong Total assets rose to $605 million We held more inventory than last year as a deliberate decision was made to import certain raw materials to mitigate possible short-term supply chain disruption

Property plant and equipment rose by $20 million on the back of continued reinvestment and new infrastructure projects including finishing the New Plymouth store We committed $2 million to further improvements that benefit health and safety

Intangible assets rose by $5 million with drivers being developments in our Enterprise Resource Planning software ClearTechreg and digital technologies such as HawkEyereg and aviation maintenance software RAMCO

Investments like these were made possible by a very positive operating cashflow of $98 million This consistently strong performance assists us to fund our capital investments

Bank debt reduced and trade payables increased due to the fact we held slightly more inventory and achieved more favourable payment terms with overseas suppliers

The board remains mindful of the need to provide financial returns and to maintain financial strength so the co-operative can reinvest in value-driving initiatives

As the business model on page 18-19 shows financial capital is one of six resources that we have an impact on and are impacted by The six are interconnected and need to be considered and reported on in an integrated way

The value created from financial capital is economic returns in the form of rebates to our shareholders and profits retained for future investment Economic returns are impacted by our investment in RampD technology infrastructure improvements our environmental initiatives and training our people This increases intellectual manufactured natural and human capitals in such a way as to ensure longer-term value is created

16 Financial CommentaryRavensdown Stakeholder Review 2018

Financial Commentary

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 18: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

Financial commentary

Good financial performance and a healthy profit before rebate and tax of $63 million from our continuing operations allowed us to invest in areas aligned with our strategic priorities and continue delivering enduring value for stakeholders Our discontinued operations made a loss of $ 08 million after tax

The strong result enabled us to pay a full rebate of $47 per tonne which includes the interim cash rebate announced in March 2018 Your co-operative is retaining the $7 million profit to reinvest in the business in order to support our smarter farming purpose

Revenue was up as underlying volumes increased and margins were maintained at sustainable levels

Total expenses were up by $3 million mostly comprising an increase in sales and marketing expenses and the RampD component of operating expenditure This rise was consistent with our focus on enabling smarter farming which meant recruitment of environmental consultants maintaining the development programme that fast-tracks the training of new recruits and investing in research into new products and capabilities

The profit was actively impacted as we continued our asbestos removal programme spending $2 million in 201718 This is the fourth year of our programme Ravensdownrsquos broader capital reinvestment programme has led to an increase in non-cash depreciation

Equity has increased by $23 million to $429 million Our equity ratio before rebates increased from 73 to 78 After rebates our equity ratio continues to remain strong Total assets rose to $605 million We held more inventory than last year as a deliberate decision was made to import certain raw materials to mitigate possible short-term supply chain disruption

Property plant and equipment rose by $20 million on the back of continued reinvestment and new infrastructure projects including finishing the New Plymouth store We committed $2 million to further improvements that benefit health and safety

Intangible assets rose by $5 million with drivers being developments in our Enterprise Resource Planning software ClearTechreg and digital technologies such as HawkEyereg and aviation maintenance software RAMCO

Investments like these were made possible by a very positive operating cashflow of $98 million This consistently strong performance assists us to fund our capital investments

Bank debt reduced and trade payables increased due to the fact we held slightly more inventory and achieved more favourable payment terms with overseas suppliers

The board remains mindful of the need to provide financial returns and to maintain financial strength so the co-operative can reinvest in value-driving initiatives

As the business model on page 18-19 shows financial capital is one of six resources that we have an impact on and are impacted by The six are interconnected and need to be considered and reported on in an integrated way

The value created from financial capital is economic returns in the form of rebates to our shareholders and profits retained for future investment Economic returns are impacted by our investment in RampD technology infrastructure improvements our environmental initiatives and training our people This increases intellectual manufactured natural and human capitals in such a way as to ensure longer-term value is created

16 Financial CommentaryRavensdown Stakeholder Review 2018

Financial Commentary

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 19: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

0

10

20

30

40

50

2014 2015 2016 2017 2018

NET CAPITAL EXPENDITURE CASHFLOW ($M)

21

3033

46

39

0

100

200

300

400

500

2014 2015 2016 2017 2018

TOTAL EQUITY ($M)

357380 395 406

429

0

1

2

3

4

5

2014 2015 2016 2017 2018

RESEARCH AND DEVELOPMENT ($M)

29

34

40 39

47

0

40

80

120

160

200

2014 2015 2016 2017 2018

OPERATING CASHFLOW ($M)

185

110 106

60

98

0

10

20

30

40

50

60

2014 2015 2016 2017 2018

SHAREHOLDER RETURN ($t) (including tax credits)

373

8

500

0

410

0

450

0

470

0

0

20

40

60

80

2014 2015 2016 2017 2018

EQUITY RATIO ()

6571

75 73 71

00

05

10

15

20

25

30

2014 2015 2016 2017 2018

ASBESTOS REPLACEMENT ($M)

2422

26

21

-20

0

20

40

60

2014 2015 2016 2017 2018

NET BANK DEBT ($M)

49

6

-8

39

28

OPERATING CASHFLOW ($M)

ASBESTOS REPLACEMENT ($M)

NET CAPITAL EXPENDITURE CASHFLOW ($M)

NET BANK DEBT ($M)

-20

0

20

40

60

80

2014 2015 2016 2017 2018

NET PROFIT ($M)

Net prot before rebate and tax from continuing operations

Net prot after rebate tax and discontinued operations ($m)

73

19

10

46

62

51

1

63

7

-11

NET PROFIT ($M)FROM CONTINUING OPERATIONS

RESEARCH AND DEVELOPMENT ($M)

SHAREHOLDER RETURN ($T) (INCLUDING TAX CREDITS) TOTAL EQUITY ($M) EQUITY RATIO ()

During 2014 our focus was on operating cashflows as we restructured our business

Increase in profit reflects an increase in volumes sold

We have continued to add shareholder value with increasing total equity

We are committed to proactively replacing asbestos throughout our network

Comprises the operating costs of research and the costs of supporting development of new initiatives

We have maintained the financial strength we have rebuilt over recent years

Year-end debt remains within a low sustainable band

Capital investment returns to our normal reinvestment programme Includes investments in intangibles

For the third year in a row we have returned cash back earlier with an interim rebate

17Financial CommentaryRavensdown Stakeholder Review 2018

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 20: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

CO

LLAB

ORA

TION INN

OV

ATI

ON

INTEGRATION

BUY SHIP

MAKE STORE

BUILDINGTRUST

MEASURE MAP MONITOR

TEST ADVISE

PRECISION APPLICATION

TRAINING AND DEVELOPMENT USE AND DEVELOP

TECHNOLOGY

RESEARCH ACTIVITIES

How we define and create value

RESOURCES

EXTERNAL FACTORSACTIVE GOVERNANCE AND RISK MANAGEMENT

HUMAN CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

NATURAL CAPITAL

SOCIAL AND RELATIONSHIP CAPITAL

18 Business ModelRavensdown Stakeholder Review 2018

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 21: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

VALUE CREATED

REDUCED ENVIRONMENTAL IMPACTS (see pages 23-25)

ENGAGED STAFF IN A SAFER ENVIRONMENT (see pages 30-33)

ECONOMIC RETURNS (see pages 16-17)

STRONGER COMMUNITIES (see page 25)

OPTIMISED VALUE FROM THE LAND (see pages 26-29)

RELIABLE SUPPLY OF QUALITY AGRI-PRODUCTS (see pages 26-29)

LEADING TECHNOLOGY SCIENCE AND INFORMATION (see pages 34-41)

TO ENABLE SMARTER FARMING FOR A BETTER

NEW ZEALAND

KA PŪKEKOTIA A RONGOMĀTĀNE KA POHO

KERERŪ A AOTEAROA

19Business ModelRavensdown Stakeholder Review 2018

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 22: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

Why wersquore here

HOW WE DELIVER ON THAT PURPOSE

We provide the products expertise and technology to help farmers reduce environmental impacts and optimise value from the land

New Zealand exports 95 of the food that it grows This can be seen as a net export of the nutrients embedded in the food because plants have extracted what they need from the soil Ravensdown helps return those key nutrients by supplying the essential elements that all plants whether eaten by humans or livestock need to grow

As a farmer-owned co-operative our commitment as nutrient efficiency specialists is to enable our customers to supply the necessary amount of nutrients ndash no more no less ndash and help minimise losses for the benefit of the farm and the environment This takes the form of services like those listed on the opposite page

WHERE ARE WE PRIORITISING

Quality agri-products such as Kiwi-made superphosphate imported fertilisers aglime animal health seeds and agrichemicals are the backbone of our product offering

Certified nutrient management advisors and environmental consultants are backed up with cutting-edge technologies Special aerial cameras that can assess soil nutrients remotely or software that shows where best to tackle potential phosphate run-off are just two examples

Science is the foundation for all our advice and innovation We invest in research and collaboration with universities and Crown Research Institutes supporting knowledge-sharing conferences and publish papers in peer reviewed journals

Enabled people are the most effective people In a fast-changing sector we focus on the ability of our teams to adjust and respond so they can help get the job done

Trusted and leading is how we set out to be seen We know that nothing less than doing the right thing day in day out is the best way to achieve this

Our stakeholders want to create a better New Zealand and we see our role as helping them

achieve that by enabling smarter farming

Smarter farming can deliver stronger rural communities reduced environmental impacts and growing prosperity for the country as a whole

Smarter farming is about challenging all aspects of farming knowing improvements are always possible and definitely needed

We canrsquot help with smarter farming without working smarter ourselves We need to keep innovating and changing so that we can continue to walk the talk

20 Strategic FrameworkRavensdown Stakeholder Review 2018

Strategic Framework

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

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RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 23: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

In developmentExisting Service

KE

Y

DIAGNOSTIC AND PREDICTIVE TOOLS Analytical Research Laboratories

Physical test results for soils and plants measure levels and validate predictive models

Robust models Predictive tools improve decision making about phosphate-loss mitigation or nitrogen use efficiency

Aerial sensing Scanning soil nutrient levels and vegetation from aircraft

ADVISORY SERVICES Nutrient Budgets and

good farming practice On-farm certified advisors who maximise nutrient use efficiency

Environmental Impact Advice Largest team in NZ specialising in farm environment planning and mitigating farm impacts

WATER MITIGATION ClearTechreg

Dairy effluent treatment system that could reduce fresh water use by 17000 Olympic-sized swimming pools a year

Integrated Catchment Management A collaborative multi-discipline approach to environmental management at a catchment level

APPLICATION AND PLANNING IntelliSpreadreg

Computer-controlled topdressing aircraft doors adjust spreading rate and avoid sensitive areaswaterways

Precision spreading GPS guided certified groundspreaders reduce risk of under- or over-application of nutrients

Precision blending Smart fertilisers including N-Protect with coating that reduces gaseous emissions

HawkEyereg Visual mapping and decision-making tool that brings all information and records together

How our services reduce environmental impacts

21Strategic FrameworkRavensdown Stakeholder Review 2018

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 24: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

88 SPENT ON DIRECT PURCHASES FROM LONG-TERM PARTNERS WITH SUPPLY CONTRACTS

ENGAGEMENT SURVEY

LONG TERM PARTNERS WITH SUPPLY CONTRACTS

Ravensdown our key suppliers and ultimately our customers benefit from our strategy to have long-term relationships

When partner and preferred supplier performance is high we reward that with our loyalty and ongoing business Expectations are clear and measures are in place so we can provide detailed feedback where we would like improvements to be made With a select few partners we are able to have a deeper multi-levelled relationship and collaborate in areas other than the day-to-day business

Trust is at the heart of long-term relationships We work hard on that with our key suppliers We will be seeking more direct feedback on our performance and to see what we can do to cement our aspiration to be ldquocustomer of choicerdquo for these suppliers We will continue to collaborate internally and with our supply partners to bring new technologies and innovations to life in our pursuit of smarter farming

We survey our staff on a variety of topics as a way to understand where we are doing well and areas to work on

Conducting our survey through Aon Hewittrsquos lsquoBest Employerrsquos Programme allows us to be measured against the best rated employers in Australia and New Zealand

Our goal is to be one of the top five employers of choice and the trends behind these surveys are one important indication of whether we are on track

Our overall engagement lifted 2 across the company to see us meeting the threshold for the ANZ Top Quartile of Aon Hewittrsquos Best Employers

5040

30

20

100

80

6070

90100

Bottom Quartile

Top Quartile

2018 ENGAGEMENT SCORE(2017 66)

68

Moderate Zone

Earning the right to lead

Ravensdown has many stakeholders Customers employees suppliers neighbours ndash all expect us to continue to do what we said we will do Building a resilient relevant business

is a strategic priority and of course this means change Throughout this change we will track our carbon footprint staff morale and customer goodwill

22 Trusted and LeadingRavensdown Stakeholder Review 2018

Trusted and Leading

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 25: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

Over time measures will be expressed as total tonnes of carbon dioxide (CO2) and CO2 per unit of output such as fertiliser tonnage

Mine to Port is the energy used in the transfer of materials from the source mine or plant to the Ravensdown ship

More than three quarters of our emission profile is represented by shipping As a ship charterer we look forward to the carbon reduction commitments being made by the international shipping industry becoming a reality

Manufacturing and distribution includes ship-to-store emissions in New Zealand and domestic operations Because the process of manufacturing superphosphate generates electricity our three acid plants can contribute electricity to the national grid

This electricity counts as a credit to our emissions profile The category also includes coal used in lime drying and fuels for New Zealand distribution to the stores network Aerial spreading entails the aerial operations that are controlled by Ravensdown

As a signatory to the Sustainable Business Councilrsquos Climate Leaders Coalition Ravensdown will actively seek to monitor reduce and report on its carbon footprint

The greenhouse gas inventory currently excludes all Joint ventures and C-Dax Limited

Limited assurance has been provided for our greenhouse gas emissions inventory by Ernst amp Young New Zealand Limited The Limited assurance statement is available in our integrated reporting website httpsintegratedreportingravensdown conzcontentdownloadsAssuranceReportpdf

154407 tCO2e

TOTAL CARBON FOOTPRINT 2017

MINE TO PORT501 tC02e

INTERNATIONAL SHIPPING117579 tC02e

AERIAL SPREADING5215 tC02e

MANUFACTURINGAND DISTRIBUTION31112 tC02e

Carbon footprint For the 2017 calendar year Ravensdown has compiled its first carbon footprint report focusing initially on its

own operations rather than upstream or downstream activities of its suppliers or users of its products

23Trusted and LeadingRavensdown Stakeholder Review 2018

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 26: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

There were four breaches of resource consents or general environmental rules in 201718

1 Hinds store had a non-compliance letter after Environment Canterbury reviews of consent compliance in February 2018 It related to aspects of a 2008 consent that had not been fully implemented By April the site was compliant with its resource consent

2 Christchurch Works is in the Hayton Stream catchment The City Council holds a stormwater consent with Environment Canterbury An infringement notice and fines totalling $1500 were incurred for a stormwater escape incident that the company reported

3 Napier Works ndash on 30 May 2018 a hole developed in a fibreglass pipe carrying acidic scrubber liquor from the manufacturing process The pipe was close to the main road Clean up of the four- minute emission entailed shutting the road for 35 hours Drains were protected and clean-up liquid was returned to the plant

4 Napier Works ndash in the April 2018 acid plant start up the company notified the Hawkersquos Bay Regional Council that it had breached National Environment Standards for sulphur dioxide emissions to air The short-lived breach has been addressed by venting to a higher point In relation to the incident an infringement notice and an abatement notice were issued in July 2018

In addressing a noncompliance letter from last year the Timaru store and Environment Canterbury have been working closely on understanding stormwater and seepage-related issues including isotopic testing currently underway

EMISSIONS OVER THREE SITES

Across our manufacturing sites we have reported on our atmospheric emissions for over 18 years We monitor state any breaches and record any interventions

Full details by site can be seen in the Operations Environmental Report 2018 on the company website

00

05

10

15

20

2014 2015 2016 2017 2018

kg S

O2

tonn

e su

per

0000

0001

0002

0003

0004

0005

0006

2014 2015 2016 2017 2018

kg F

ton

ne su

per

STACK FLUORIDE DISCHARGED TO AIR (KG F PER TONNE OF FERTILISER MANUFACTURED)

SULPHUR DIOXIDE DISCHARGED TO AIR (KG SO2 PER TONNE OF FERTILISER MANUFACTURED)

2419 2220172018 2016

NET PROMOTER SCOREreg

MORE PRECISION BLENDING

The co-operativelsquos two precision blending plants allow high quality blends to be made for specific farm requirements

At the Christchurch precision blending plant proof of the benefits on the new Surflex technology can be seen in the statistics on blend accuracy Blends were dispatched with an average variation from that ordered weight of only -006 with a tight standard deviation of the variation at 104

Customers continue to show trust in Ravensdown through their likelihood to recommend us to a friend or colleague

The Net Promoter Scorereg taken from our annual Customer Satisfaction Survey showed 42 promoters against 23 detractors The 2018 score was comparable to our long-term average but fell from 2017 which was a year of growing customer service expectations and some known service issues

Engagement with our stakeholders is a vital part of our efforts to learn what matters to them and deliver on that

Images on opposite page1 Environmental consultant John Holmes gets his hands dirty

at one of the Lend a Hand days Each employee was given a volunteer day to help out in a local community

2 Chief Scientific Officer Dr Ants Roberts leads the children of Pukekohe into the local soils

3 Agri Manager Rei Marumaru is on hand as a shareholder takes a virtual reality tour around the company

4 Technical Development Manager Mike White presents to a delegation from Precision Agriculture Association of New Zealand

5 Open days throughout our manufacturing sites attracted plenty of neighbourly interest

6 A suppliers cargo is scrutinised as part of Ravensdownrsquos robust biosecurity system

7 General Manager Innovation and Strategy Mike Manning talks nutrient management and good farming practices with Minister for Primary Industries Damien OrsquoConnor

8 Our staff at Analytical Research Laboratories took delivery of two robots this year

9 New Zealand Dairy Industry Awards (winners shown) FMG Young Farmer Contest and Agri Women Development Trust were the largest sponsorships in a portfolio that included hundreds of organisations

24 Trusted and LeadingRavensdown Stakeholder Review 2018

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 27: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

1

4

6

8

5

7

9

2 3

25Trusted and LeadingRavensdown Stakeholder Review 2018

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 28: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

The Fertmark programme was set up in 1992 to give New Zealand farmers confidence in the chemical quality of fertiliser and associated claims The scheme is managed by the farmer controlled Fertiliser Quality Council

Ravensdown has the highest number of Fertmark product registrations of any company These products are independently audited every six months

All agricultural compounds require authorisation under the ACVM Act 1977 either by registration or by exemption

FERTMARK STANDARDS

OF ALL ANIMAL HEALTH AND AGCHEM PRODUCTS ARE EITHER REGISTERED OR APPROVED BY EXEMPTION SO MEET ACVM REQUIREMENTS

938 932

939971

OF RAVENSDOWN FERTILISER TONNAGE SOLD HAD FERTMARK REGISTERED COMPONENTS

OF RAVENSDOWN LIME TONNAGE SOLD WAS FERTMARK REGISTERED

20172018 2016-17

2016-17

100

20172018

Products that fuel food creation

Whether itrsquos fertiliser lime seed agchem or animal health products farmers and growers need products that are fit for purpose suitable for New Zealand conditions and available when needed With so many moving parts and interactions across a global supply chain

wersquore determined to keep getting it right

26 Quality Agri-ProductsRavensdown Stakeholder Review 2018

Quality Agri-Products

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 29: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

Particle sizing distribution

Particle size is a crucial quality metric The ideal sized granule will improve coverage and spreading efficiency and reduce dust Some variation is needed but either extreme will have implications for the environment and for precision spreading

As indicated from the graphs Ravensdown have set a target particle-sizing band for each product (superphosphate 05 mm to 56 mm and urea 2 mm to 48 mm) The target is to ensure that we provide high quality products and Ravensdown continues to improve our focus on achieving ideal particle sizing

SUPERPHOSPHATE PRODUCT SIZING 2015 - 2018

UREA PRODUCT SIZING 2015 - 2018

Band 2015 - 2016 2016 - 2017 2017 - 2018

KE

Y

05mm0mm 1mm 14mm 2mm 28mm 4mm 48mm 56mm 67mm0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting05mm0mm 1mm 14mm 2mm 28mm 4mm 56mm 67mm

0

10

20

30

40

50

60

70

80

90

100

Cum

ulat

ive

P

assi

ng

Target setting

27Quality Agri-ProductsRavensdown Stakeholder Review 2018

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 30: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

In addition to our low-risk import scheme we periodically assess preferred suppliers against criteria including

Ethics and alignment to our Supplier Code of Conduct Delivery performance Collaboration Meeting quality specifications quality improvements Innovation

Ravensdown continues to develop enduring relationships that deliver long-term sustained value to both parties We will increase our focus on performance and relationship management A few key supplier partnerships will be further nurtured and collaboration will be at the heart of this We will review and modify our evaluation criteria to place more emphasis on sustainability

We continue to work with our suppliers to address opportunities to improve product quality one of which is improving the management of product through our own supply chain in a consistent manner

Ravensdown has invested in independent annual audits of bulk fertiliser suppliers for over five years Our system meets the highest standards approved by MPI and ensures consistent quality and low risk biosecurity

Fertiliser annual audit

Quality and biosecurity check

External independent verification authority

Our entire supply chain from source is independently audited annually and assessed as a low-risk biosecurity threat and each shipment follows strict criteria This includes stringent inspection of shipsrsquo holds prior to loading This means that when the vessel reaches New Zealand it can commence discharging straight away While there is additional cost at the load port this is in the main offset by not having to wait in New Zealand prior to discharging

Ravensdown will continue to invest in our annual supply chain audits to ensure we have low risk sourcing and consistent high-quality product We understand the importance so take all measures to mitigate biosecurity risk to New Zealand As we identify new suppliers we will ensure we qualify them to the same high standards

From time to time we import product from an alternate supplier either as a trial or to meet unexpected seasonal demand In these circumstances we liaise closely with MPI and product is subjected to normal MPI clearance procedures at the New Zealand border This year we imported urea and RPR in this way accounting for 3 of our total imported volume

OF BULK IMPORTS ARE LOW RISK (201617 100)97

LOW-RISK IMPORTS AND BULK VESSEL QUALITY

BULK VESSEL FERTILISER IMPORTED MET OUR SPECIFICATION FOR PHYSICAL AND CHEMICAL QUALITY (201617 95)94

85 OF INTERNATIONAL SUPPLIERS PERFORMANCE IS EVALUATED

Quality of products are assured through a continuous improvement culture a long-term programme of investment and systematic development by a team of technical operations and process engineers at each of the three plants

INVESTMENT IN INFRASTRUCTURE

Major projects are organised centrally to mitigate risk Improvements to the store network such as roofs and doors as well as conveying blending and loading systems all improve the quality of the product used by spreaders and farmers

INVESTED IN OPERATIONS AND STORES (201617 ndash $302M)

$216m

28 Quality Agri-ProductsRavensdown Stakeholder Review 2018

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 31: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

CASE

STU

DY

Producing quality food for humans or livestock demands quality inputs And thatrsquos the driving passion of Ravensdown Procurement Manager Chad Gillespie

Chadrsquos been with us for more than six years on a mission to deliver consistent ndash and ever-improving ndash product quality ldquoIt really starts with understanding the customer needs and then selecting the best product suppliersrdquo advises Chad ldquoSo wersquove worked hard on developing a clear evaluation criteria Then itrsquos important to keep monitoring and providing feedback including at least two face-to-face meetings a yearrdquo

With suppliers located around the globe Chad and his team travel frequently But proper oversight is essential when products have long journeys to market ldquoA typical example is ureardquo says Chad ldquoIt comes from Saudi Arabia where it goes to a port store facility Well send a vessel to get loaded then it takes around 30 days to transit to New Zealand but the journey is far from over When it arrives it typically discharges into three to five port stores Itrsquos put into hoppers using the ships cranes then onto trucks and sent to stores From there it may be bagged up blended coated or loaded as a straight product onto another truck and taken to farm Or it could go to another market store before being sent out onto farmrdquo

Maintaining product quality during all this is a constant challenge ldquoUntil now monitoring at sea has mostly been confined to checking

WErsquoRE ALL ABOUT PRECISION AGRICULTURE AND THAT DEMANDS CONSISTENT QUALITY

sailing progress via GPSrdquo says Chad ldquoBut soon well be installing data loggers in shipsrsquo holds recording things like temperature and humidity during transit

ldquoWhen product is handled its all about retaining the physical characteristics and not introducing any contaminantsrdquo he adds ldquoOur logistics and stores people are focussed on providing the best storage and handling to minimise crushing of granules and to ensure no external moisture is introduced Stock rotation is also important Urea is a very challenging product that can take in and expel moisture easilyrdquo

Product characteristics arenrsquot the only challenges facing Chadrsquos team More is expected across the board ldquoFarmers always expect that the product will actually do its job But I think more recently theres an expectation that well develop solutions to help with their environmental challengesrdquo he says ldquoOne of our values is putting the customer at the centre of everything we do We also have some pretty clear priorities including our focus on product quality In itself it will help farmers with environmental challenges Wersquore all about precision agriculture and that demands consistent qualityrdquo That precision helps farmers get optimal yield with lower inputs helping meet consumer expectations of quality food

produced with lower environmental impact Our N-Protectreg coated urea can help to lower environmental impact

Another challenge one frequently in the public eye is biosecurity ldquoMinimising biosecurity risk has been a priority in Ravensdown for over six years nowrdquo says Chad ldquoWith time and effort weve developed a very robust system in terms of fertiliser importation involving supplier audits every yearrdquo

More collaboration and engagement also figure in Chadrsquos quality quest ldquoTo improve product quality we need suppliers on-side as well as neighbours the wider community local authorities and most importantly our peoplerdquo

Elsewhere its about more direct control One example being Ravensdown Shipping Services ldquoOur shipping joint venture helps source efficient vessels that are fit for purpose So we can be sure theyrsquore reliable they turn up on time and most importantly theyre cleanrdquo

Collaborative relationships empower our people and suppliers to be open and pay greater attention to detail At Ravensdown ensuring the highest product quality means more is expected of our people than ever before Itrsquos a challenge theyrsquore more than up to

The many challenges of delivering a quality product

To view video please visitravensdownconzintegratedreporting

29Quality Agri-ProductsRavensdown Stakeholder Review 2018

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 32: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

43

53

REPORTED HAZARDS AND INCIDENTS ASSESSEDINVESTIGATED WITHIN 48 HOURS

CORRECTIVE ACTIONS TO MANAGE HAZARDS AND INCIDENTS COMPLETED ON TIME (ON OR BEFORE THEIR DUE DATE)

We have set two key performance measures to ensure that we manage our hazards and incidents in a timely manner These measures have been chosen because they build trust in the system Timely assessment and management encourages people to report issues as they know they will be promptly addressed

The jump towards our 2019 target is expected because of changes made to the ways in which incidents are reported and escalated up through management levels Data on overdue hazard assessments will also be available

Corrective actions are determined to manage hazards and incidents to protect people from harm Corrective actions were taken in the majority of cases ndash often this was done immediately without the need to raise a formal corrective action All actions relating to serious hazards or incidents will be completed on time

HAZARD AND INCIDENT MANAGEMENT

TARGET 2019

TARGET 2019

201718

201718

gt90

gt90

1234

REPORT

HAZARD AND INCIDENTS 4 STEP APPROACH

ASSESS THEIR RISK

IMPLEMENT CORRECTIVE PREVENTATIVE ACTIONS

CHECK ACTIONS ARE EFFECTIVE

Reporting 201617 201718

LTI 3 8Medical Treatment 33 33

Restricted Duty 1 2First Aid 18 36

Property damage 85 88Close Calls 80 88Hazards 90 104

A broad strategy is in place intended to manage risks to health and safety of our people and others

For this report we include metrics on proactive hazard management incident reporting and corrective action

HEALTH SAFETY AND WELLBEING

People with ambition for better

Over 642 employees and many more contractors make up a powerful extended team Collective wisdom is put to a common purpose New insights are built every day But enabling people takes constant focus and a positive safety oriented culture

30 Enabled PeopleRavensdown Stakeholder Review 2018

Enabled People

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 33: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

Lost time amp recorded injury frequency rates

At Ravensdown we genuinely care about the safety and wellbeing of our people and our extended family throughout the community

Rolling 12 monthly LTIFR is a calculation used to measure the average number of lost-time injuries (those injuries that are serious enough to require time off work) over the past 12 months The average has decreased from 148 to 123 representing a 162 decrease

This is because of a more proactive approach to identifying and managing hazards and encouraging reporting of incidents and close calls so that they can be investigated to prevent a recurrence and subsequent injury

Rolling 12 monthly TRIFR is a calculation used to measure the average number of recordable injuries (those injuries that are serious enough to require medical attention or more) over the past 12 months The average has been increasing from June 17 as a result of an increase in the number of recordable injuries being reported The majority of these injuries have been minor injuries that may not previously have been recorded

Reporting all incidents (injury and close calls non-injury) is an important part of our strategy as it allows us to work together to investigate and implement measures to prevent a recurrence

85162

LTIFR

TRIFR

DECREASE FROM 2016 TO 2018

DECREASE FROM 2016 TO 2018

ROLLING 12 MONTH TRIFR(TOTAL RECORDABLE INJURY FREQUENCY RATE)

ROLLING 12 MONTH LTIFR(LOST TIME INJURY FREQUENCY RATE)

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of T

RIs

per 2

00

00

0 m

an-h

ours

0

2

4

6

8

10

Jun 16 Dec 16 Jun 17 Dec 17 May 18

No

of LT

Irsquos p

er 2

00

00

0 m

an-h

ours

0

1

2

31Enabled PeopleRavensdown Stakeholder Review 2018

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 34: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

STAFF TURNOVER

DIVERSITY TRAINING SPEND

LIVING WAGE

A drive to deliver personalised structured and focussed training programmes is now supported by a new Learning Management System We can ensure staff are fully able to do their jobs for the benefit of our stakeholders and can develop our people for future opportunities

Ravensdown will continue to monitor the living wage as it develops and ensure all permanent staff are paid at or above the NZ living wage

FEMALE MALE

31 69

When it comes to gender mix the focus is on active monitoring training to tackle conscious and unconscious bias and recruiting the best person for the role

PERMANENT EMPLOYEES ARE PAID AT OR ABOVE THE NZ LIVING WAGE100

$800kSPENT ON TARGETED TRAINING AND DEVELOPMENT 201718

(201617 $1M SPENT ON TRAINING AND DEVELOPMENT)

201718(201617 8)11

Average turnover for 5 years is 88

Our stakeholders can be confident that the knowledge advice and service they receive is from stable engaged staff ensuring consistency of service and knowledge

GENDER

AGE

lt40 40-59 gt590

10

20

30

40

50

60

32 Enabled PeopleRavensdown Stakeholder Review 2018

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 35: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

CASE

STU

DY

To view video please visitravensdownconzintegratedreporting

While Ravensdownrsquos advanced technology often takes the limelight itrsquos Ravensdown people who are driving smarter farming every day

Few realise Ravensdown has the largest number of Certified Nutrient Management Advisors in New Zealand

This is no accident ndash rather a carefully designed plan to attract the very best graduates and enable them through training clear career pathways and stewardship in the field

At the Ravensdown store in Tirau 24-year-old Taylor Bailey is an impressive example of how the Ravensdown Development Programme is enabling success for a new generation of agri managers Coming from a well-known dairy farming family in Mahoe Taranaki farming is very much in Taylorrsquos blood Like many of our graduates Taylor came from Massey University where she completed a Bachelor of Agri Commerce ndash majoring in farm management

Soon after Taylor was invited to join the Ravensdown Development Programme and spent eight months in Christchurch where she studied Fert 101 Animal Health and Agronomy Recently shersquos completed the intensive Advanced Certified Nutrient Management Course through the New Zealand Fertiliser Association

Smart farming is hitting the ground running

and Massey University The final part was completing her farmer reports to become a Certified Nutrient Advisor

At this young age the achievement is impressive but Taylor is by no means alone The entire focus of the Ravensdown Development Programme scheme is to produce a well-prepared and enabled future generation of on-farm advisors who can deliver first-rate knowledge on fertiliser animal health and agronomy from the get go

Taylor knows todayrsquos farmers are expecting far more and Ravensdown is responding ldquoCustomers are definitely expecting more of advisors Weve got a wide range of products and services that we provide so we need to be definitely well-skilled in those areasrdquo says Taylor

But as any farmer will testify you canrsquot learn everything from a book so Taylor meets farmers attends local discussion groups and keeps up to date on the latest environmental issues

ldquoWere no longer just a fert rep these days Were also giving advice and recommendations around agri-chemicals

seed products and animal health Theres a lot more environmental scrutiny on farmers so we need to be up with regulations specifically with the fertiliser side of thingshelliprdquo

Always driven Taylor also enjoys the support she gets from her North Island team and the expert agronomists and animal health technical managers who give her the extra confidence and motivation to always do more for her clients

Of course this notion of a well-educated and empowered new generation is not without economic value ldquo It definitely benefits shareholders People are coming into jobs up to speed and with a greater understanding of the whole farm systemrdquo says Taylor

Being part of the new generation that will drive change and smarter farming is something Taylor relishes She also has a few changes shelsquod like to see

It would be great to see farm owners involving employees in the decision-making processes they face such as meetings to discuss their seasonal fertiliser plans Sharing knowledge is a really powerful thing and in turn will result in a more skilled industry

WErsquoRE NO LONGER JUST A FERT REP THESE DAYS

33Enabled PeopleRavensdown Stakeholder Review 2018

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 36: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

Game changing science

Science and research are the reasons why Ravensdown is seen as a nutrient efficiency specialist Our investment in RampD and partnerships with universities mean ideas

with game-changing potential can be explored But it is our field-based team and the customers who trust their advice that take the ideas and turn them into a better reality

Description

Value

Collaboration

Status

Future expectation

Treats dairy effluent ndash enabling water recycling and increased effluent storage capability

The technology produces lower volumes of effluent enabling enhanced utility of storage and use Significant volumes of water are available for recycling

Lincoln University

Public announcement of pilot project was made on 3 May 2018

Canterbury is the first region for ClearTechreg release followed by the major dairy regions

Remote sensing of the nutrient status of soils

Fast and efficient method to produce layers of data from a single flight including soil fertility vegetation type and a digital surface map at a square-meter level

Massey University

AgResearch

We are at the end of year 5 of the seven-year programme Project extension to cover North Canterbury and Southland means 90 percent coverage for New Zealand hill country

Commercial delivery of current and emerging scanning technologies

AIR SCANreg

34 ScienceRavensdown Stakeholder Review 2018

Science

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 37: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

Description

Value

Collaboration

Status

Future expectation

Models phosphorus and sediment losses at farm and catchment scale

The model allows the identification and materiality of farm nutrient and sediment critical source areas and the efficacy of mitigations

Victoria University of Wellington

Undergoing field verification In development end of this year

Expect to be used mainly by Ravensdown Environmental consultants in catchment studies in collaboration with Beef and Lamb and regional councils

Models nutrient balances including nitrogen loss estimates at a farm scale

Models farm system nutrient cycling and the consequential nutrient losses Focus on outputs maintains farming flexibility and innovation This world-class model allows farm system scenarios to be compared to a baseline

AgResearch

Plant amp Food

Landcare Research

Overseer Limited

Widespread adoption with ongoing upgrades

Expect to see an increased uptake nationally as farm systems changes are required to comply with emerging regulations on nutrient losses

Description Enables trust through evidence ndash fertiliser released at the right place at the right rate

Value Technology-enabled aircraft allow fertiliser plans to be accurately delivered by electronic instruction Farmers can trust their fertiliser investment is applied as intended with proof of release records available

Status 4 Planes in operation

Future expectation

6 capable aircraft by May 2019

Ravensdown has an ownership interest

reg

35ScienceRavensdown Stakeholder Review 2018

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 38: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

WE CANNOT FARM LIKE WE USED TO IN THE PAST SO OUR SYSTEM NEEDS TO BE MORE PRECISE MORE ENVIRONMENT FRIENDLY

36 ScienceRavensdown Stakeholder Review 2018

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 39: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

ClearTechreg is just such a breakthrough Developed in partnership with Professors Keith Cameron and Hong Di of Lincoln University ClearTechreg is an effluent treatment process that slashes the use of fresh water in dairy farming

ClearTechreg allows us to clarify effluent at the dairy shed to produce water clean enough for recyclingrdquo explains Professor Cameron ldquoItrsquos then used for washing the yard where the cows come in for milking The technology uses a coagulant often used in treating drinking water and itrsquos a very similar process The coagulant allows the little particles of soil and dung in the effluent to coalesce into larger particles which then have enough weight to sink to the bottom of a tank This means the top becomes clear enough to recycle and wash down the yardrdquo

The potential savings in water use and reduction in environmental impact are huge says Professor Cameron ldquoUsing the backing gate where the cows are waiting to go in for milking on Lincoln Universityrsquos dairy farm where we milk 555 cows we can cycle enough water every day to wash the yard completely Thatrsquos around 20000 litres recycled a day Scale that up nationwide

and we could save around 42 billion litres of water annually Thatrsquos a big numberrdquo

Making better use of water resources is not the only advantage of ClearTechreg Professor Hong Di emphasises the benefits across the board representing the sort of leap agriculture has to take to meet societyrsquos growing expectations ldquoWe cannot farm like we used to in the past so our systems need to be more precise more environmentally friendly Consumers are demanding quality food and to know that it has been produced in environmentally friendly sustainable ways The sort of technology that wersquore talking about with ClearTechreg thatrsquos a step change As well as potentially saving so much water each year you also reduce E coli leaching and phosphorus ClearTechreg shows how science can help Ravensdown and its shareholders respond and succeedrdquo

Partnerships with scientists like Keith Cameron and Hong Di are only going to be more important in the future and the bonds closer ldquoAs well as the research and development of new technologies therersquos also capability buildingrdquo says Professor Cameron ldquoIn that we train a lot of the farmers of the future at Lincoln University We also train students who go on to be

CASE

STU

DY

employees of Ravensdown A very good example is the creation of the environmental group at Ravensdown who support farmers to develop environmental plans and nutrient budgets A number of those new staff have come through training at Lincoln Universityrdquo

The search for game-changing innovations like ClearTechreg has become more determined than ever as expectations of Ravensdown and scientists themselves increase Something Professor Cameron is well aware of ldquoI think society is expecting more from scientists There are growing concerns about the environment and finding solutions to those environmental problems requires good robust science Itrsquos also why wersquore seeing greater links between research and industry to ensure that the science that gets done in the lab doesnrsquot just produce a paper thatrsquos published in an international journal it actually produces a technology that flows from the laboratory to the farm The linkage between ourselves Ravensdown and Ravensdown shareholders shows this perfectly where the investment in science creates new technologies new systems and new methods that take everyone forwardrdquo

The new technologies Ravensdown provides to shareholders often have their roots in the laboratory And sometimes itrsquos not about a new product or digital advance so much as a smarter way of doing things

Scientific breakthrough set to transform dairy effluent

To view video please visitravensdownconzintegratedreporting

37ScienceRavensdown Stakeholder Review 2018

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 40: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

We are committed to being at the forefront of where the physical world of farming meets the digital world Use of farm mapping software enables customers to farm smarter and accurately Nutrient management crop and livestock production all benefit from improved record keeping and performance analytics We are focussed heavily on increasing the number of customers using mapping technology and are investing in RampD to increase the range of services this software can accurately provide

Maps provide farmers oversight of their whole farm at a glance Embedded throughout the map are the records of what has been applied in detail and what the options are to improve productivity The increasing demand on farmers for managing the environment requires better record keeping and transparency Developments in automation can reduce the amount of time the farmer spends behind a desk enabling more time on the farm We believe our customers own their information and have designed HawkEyereg to enable greater collaboration with other industry partners

MAPPING TECHNOLOGY

Use of mapping technology to manage efficient use of nutrients and keep records of paddock activity

CUSTOMERS ACTIVELY USING SMART MAPS HAWKEYE DURING THE YEAR2682

Technology is a key driving force behind sector-wide improvement It opens up new opportunities new ways to track progress make decisions demonstrate performance

and make connections with end consumers Our team uses some amazing tools to enhance the service they provide and the tool ndash and the person using it ndash cannot stand still

Technology Enabling smarter farming

38 Technologies and ServicesRavensdown Stakeholder Review 2018

Technologies and Services

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 41: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

HawkEye is map-based software that helps farmers make smarter decisions for better farm and environmental outcomes

BENEFITS FOR FARMERS

Improved nutrient amp feed decisions

Reduced office time

Managing environmental impacts

Increased productivity

More time to farm

Licence to operate

BENEFITS FOR RAVENSDOWN

Customer collaboration

Data automation

Useful tools for all farmers

Valuable discussions

More time to add value

Stronger relationships

THE IMMEDIATE PROCESS

Support Ravensdowns core business - Nutrient pasture and crop management environmental footprint

Easier collaboration between customer and Ravensdown - Enabling our staff to deliver

Providing excellent service with efficiency - Automation of ordering spreading and online data gathering

BY PROVIDING

Farm mapping

Nutrient planning and forecasting

Pasture performance management

Product ordering and spreading

In-field tools

Test results and agronomy plan visualisation

Digital record keeping and reporting

Nutrient compliance management amp reporting

Spreading proof of placement

Farm feature amp hazards

Sharing and collaboration

Personalised support

INSIGHT TO ACTION

Coming soon

39Technologies and ServicesRavensdown Stakeholder Review 2018

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 42: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

USE OF AGRONOMY PLANS FOR EFFICIENT USE OF NUTRIENTS AGROCHEMICALS AND SEED

PROOF OF PLACEMENT

This enables our customers to apply the right amount of fertiliser (nutrient) Published agronomy plans are a measure of how many of our customers are using our recommendations

In addition the agronomy plans include the right agrochemical recommendation ensuring the best product and application is chosen for the health of the crop or pasture livestock and environment

All of this detail is recorded and traceable enabling a stronger story to be developed about the farm and the produce grown on it

Ravensdown takes soil test measurements and makes recommendations to farmers about where and what amount of nutrient should be applied

This forms the basis for an agronomy plan which can be produced by Ravensdown We expect this number to increase as farmers become more aware of the need for tighter control over their nutrient application

The use of GPS-enabled spreading technology enables us to measure how effectively we are recording and tracking nutrient application We aim to increase the total traceability of nutrients applied over time By recording spreading in both aircraft and groundspreading trucks we are able to capture data not only of Ravensdown fertiliser that has been applied but to provide better transparency for all users of our spreading technology This benefits all New Zealand farmers

Recently we signed an agreement with TracMap New Zealandrsquos largest provider of spreading technologies enabling us to capture a large proportion of total fertiliser tonnes spread accurately as well as agrochemical spray history Variable rate application is now possible through our investment in our Primary Growth Partnership ldquoPioneering to Precisionrdquo in hill country as well as ground spreading meaning the right product can be applied at the right rate in the right place What percentage of total tonnes applied has been applied at a variable rate will be a key benchmark indicator for us moving forward

245739RAVENSDOWN FERTILISER TONNES CAPTURED BY GPS-ENABLED PROOF OF PLACEMENT TECHNOLOGY

CUSTOMERS PERFORMED SOIL TESTS ON THEIR FARMS6448

TESTING TO IMPROVE FARM PERFORMANCE

8362

46

PUBLISHED AGRONOMY PLANS

OF CUSTOMERS HAVE BEEN PROVIDED AGRONOMY PLANS

40 Technologies and ServicesRavensdown Stakeholder Review 2018

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 43: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

A perfect example is the work we do with arable farmer Eric Watson of Wakanui in mid Canterbury

Eric is the Guinness World Record holder for wheat production per hectare a title he has won more than once Part of the credit comes down to the way he works with Ravensdown including his local Senior Agri Manager Dan Copland Danrsquos worked with Eric and his wife Maxine for over four years ldquoIts really something Im passionate about getting crop nutrition rightrdquo says Dan ldquoEspecially with the precision nutrient management siderdquo

The precision Eric and Dan apply to crop nutrition and soil management certainly is impressive aided by the Ravensdown technology deployed on Ericrsquos mid Canterbury land Comprehensive soil testing and smart mapping gauge the precise nutrition needs of every paddock It shows not just which paddocks require fertilising but exactly what is required and where avoiding over-application Itrsquos smart but the pace of change with accompanying expectations is fast ldquoIts very rapid developmentrdquo says Eric ldquoI think the shareholders do expect more from their fertiliser company including spreading technologyrdquo

CASE

STU

DY

Helping meet those growing expectations is our newest precision agriculture tool HawkEyereg This integrated mapping and compliance tool offers even more accuracy in measuring whatrsquos needed for optimum soil health and yield further reducing environmental impacts ldquoHawkEyereg is a decision support tool it can help with farm recording it can help with precision placementrdquo advises Dan ldquoIrsquove been with Ravensdown eight years and technology-wise itrsquos definitely come on leaps and boundsrdquo HawkEyersquos power comes from using three perspectives of pasture production imagery from the air nutrient input and pasture quantity on the ground and diagnostic status of the soil And itrsquos being made available for any farmer to use not just Ravensdown shareholders

Inevitably as technology improves so does the amount of data generated lsquoBig datarsquo as itrsquos known offers a world of possibilities but only when it can be applied in practical ways Bryan Inch our General Manager for Customer Relationships understands the risks of drowning in a sea of data ldquoTherersquos already plenty of information being captured and that will only increase in the futurerdquo says Bryan ldquoSensors on irrigators farm gates spreading trucks and

silos complement wearable technology on animals soil tests and aerial pasture scanning Itrsquos making sense of what those sensors say that matters turning data into insightful decisionsrdquo Thatrsquos why all Ravensdown technology comes with dedicated support from technical experts and field-based Agri Managers

Back on Ericrsquos farm technology has helped do more with less to the benefit of the environment and the balance sheet ldquoI think Ravensdown technology has a big role to play in helping New Zealand reduce the impact of nutrientsrdquo says Eric ldquoIt can show you shouldnt be putting so much fertiliser on here and in some cases that more needs to go on there Crops will grow better and if youre wasting nutrients youre wasting moneyrdquo

Itrsquos not just shareholders who are expecting more either something Eric is aware of ldquoI think that societys expecting more from farmers with cleaner waterways and swimmable rivers so technology will certainly have a part to play in that Theres a big need for farming to keep improving and thats what the public wants to seerdquo

As expectations grow Ravensdown has responded by developing new technologies that let us do more for our farmer shareholders

The Canterbury wheat that beat the world

To view video please visitravensdownconzintegratedreporting

THERES A BIG NEED FOR FARMING TO KEEP IMPROVING BECAUSE THATS WHAT THE PUBLIC WANTS TO SEE

41Technologies and ServicesRavensdown Stakeholder Review 2018

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 44: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

Employees

GovernanceRavensdownrsquos governance structure is set up to promote accountability and to

support its ability to create value in the short medium and long term It provides insight on strategy implementation and direction while supporting ethical

compliant behaviour throughout the business

42 GovernanceRavensdown Stakeholder Review 2018

Governance

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 45: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

Ethics

The Board of Directors has developed a Code of Business Conduct and Ethics to give effect to Ravensdownrsquos core values and to guide all employees and directors in our relationships with our stakeholders Key parts of this code include

Company Values

Our decisions and personal behaviour will at all times be consistent with our core values of

Successful co-operative ndash We put the customer at the centre of everything we do

Empowered people ndash We choose the best people keep them safe and enable them to do their best

Enduring relationships ndash We develop long-term relationships based on integrity and trust

Environmental leadership ndash We strive to lead in the field of sustainability

Driving Innovation ndash We drive the business forward by finding better solutions

These values mean that we will

Act honestly and fairly with due skill care and diligence in the interests of all of our stakeholders

Demonstrate respect for key moral principles including diversity individual rights equality and dignity

Value personal and professional integrity trustworthiness and competence

Fraud Policy

Ravensdown has a philosophy of ldquozero tolerancerdquo towards fraud both inside and outside of the company We value the integrity of our staff and recognise that they have a key role to play in the prevention detection and reporting of fraud We therefore ask them to be vigilant at all times and to report any concerns they may have at the earliest opportunity We are committed to creating and maintaining an honest open and well-intentioned working environment where people are confident to raise their concerns without fear of reprisal on a confidential basis All reported cases of fraud will be investigated

Conflict of interestRelated party transactions

Like most co-operative companies Ravensdown Limited has frequent transactions with its farming directors in the ordinary course of business All transactions are conducted on commercial terms

A Conflict of Interest Policy ensures that any real or perceived conflicts related to staff members are managed at armrsquos length

Whistle-Blowing Policy

Ravensdown is committed to providing a transparent accountable organisation and staff are encouraged to have the responsibility to report any known or suspected wrongdoing within the company Employees are encouraged to report this to their managers or directly to the CEO A 247 independent anonymous Ethics Hotline is also available where confidential information can be reported Ravensdown is committed to the protection of genuine whistle-blowers against action taken in reprisal for the making of protected disclosures

Risk Identification and Management

The company has a comprehensive risk management framework to identify assess and monitor new and existing risks Annual risk updates are performed and risk improvement plans created and acted on The Chief Executive Officer and the leadership team are required to report to the Board and Audit amp Risk Committee on high risks affecting the business and to develop strategies to mitigate these risks Additionally management is responsible for ensuring an appropriate insurance programme is in place and reviewed annually

TOP RISKS

Risk Response

Failure to embed a culture systems and processes to prevent or appropriately respond to health safety or wellbeing dangers or incidents

We have systems and processes in place to continuously track protect and take proactive actions to manage our peoplersquos health safety and wellbeing and to ensure we embed a culture which puts safety first and gives meaning and purpose for our people

Supply of key fertiliser inputs interrupted

We have enduring relationships with long-term suppliers of our key fertiliser inputs which we continue to assess and manage to ensure we can meet supply commitments to our customers

Inability to deter or recover from cyber security risks

We have robust systems and software in place to detect protect and recover from cyber security threats

Evolving government priorities affecting our industry

We have regular and meaningful engagement with various levels of government to ensure we can have proactive involvement in the legislative and regulatory changes relevant to our business

Significant Biosecurity incident affecting us or our industry

We have an MPI-approved system which ranks the majority of our imported products as a low risk through annual inspection of suppliers cleanliness of vessels sampling of products and container inspections

Losing social licence to operate We work to ensure positive and genuine engagement with all our key stakeholders and transparently report on our operational compliance good community relationships and commitment to sustainability and improvement

43GovernanceRavensdown Stakeholder Review 2018

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 46: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

Leading usforward

1 2 3 4 5

John runs a 22000 stock unit sheep and beef breeding and finishing operation has been on the Board since 2004 and has been Chair since February 2014 As well as running a legal practice in Marton John spent many years as a director of RACE Incorporated and of a number of farming and agricultural companies in NZ and overseas

John Henderson LLB Chair

1

Scott owns and runs a large hill country sheep and beef station at Ohura in the Central North Island and has been on the Board since 2006 Scott is a member of the NZ Institute of Directors and holds a certificate in company direction He has completed a number of governance courses and continues to prioritise professional development

Scott Gower2

TH

E B

OA

RD

44 Board and Leadership Ravensdown Stakeholder Review 2018

Board and Leadership

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 47: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

6 7 8 9 10

Jason is CFO of NZ Steel and a Fellow of Chartered Accountants Australia and New Zealand and has been on the Board since 2014 He is currently Chairman of TNX Limited and former Chair of the Audit Committees for Taranaki Investments Management Limited and LIC He was the former CFO of large listed and unlisted companies such as EROAD Auckland Airport PGG Wrightsons and Fonterra Ingredients

Jason Dale B Com FCA

10

Stuart farms 330ha west of Christchurch growing arable crops seed potatoes and finishing lambs and has been on the Board since 2006 and Deputy Chair since 2014 Stuart is a Nuffield Scholar and has had a number of governance roles in the industry good sector as well as not-for-profit organisations

Stuart Wright B Ag Com Deputy Chair

9

Tony runs the family dairy farming business and has been on the Board since 2004 Tony has been involved in governance at a local and national level particularly in the dairy sector for 20-plus years He was a director of the NZ Dairy Board and Kiwi Dairy Co-op before the formation of Fonterra

Tony is a Nuffield Scholar and a Chartered Fellow of the IoD

Tony Reilly B Ag Com

3

Bruce farms an 8000 stock unit cattle and sheep farm north of Napier and has been on the Board since 2015 Bruce holds a wide range of governance positions particularly in the science and environmental areas He previously spent six years on the Federated Farmers Board and was National President from 2011 to 2014

Bruce WillsB Ag Com

4

Through the companies Alpine Fresh Ltd and ViBERi NZ Ltd Tony grows for the arable vegetable and berryfruit sectors over 700 ha He has been on the Board since 2006

Currently Tony is a director of several local companies is the Chair of NZGAP and Vice-President of Horticulture NZ

Tony Howey B Ag Com

5

Kate owns a 245ha dairy farm in Dargaville and has been on the Board since 2014 Kate is also Chair of Delta Produce Co-operative Ltd and is a ministerial-appointed Council member of the Open Polytechnic of New Zealand

Kate is a Member of the IoD and has done the Company Directors Certificate as well as the Fonterra Governance Development Programme

Kate Alexander Dip Ag bus Mgmt

6

Glen is an Auckland-based entrepreneur who has been on the Board since 2007 Glen was a founding director of the Warehouse Group and was a board member there for 11 years He currently has directorships of 20 private companies across agriculture property retail and tourism sectors Glens agricultural investments include dairy beef avocado kiwifruit mushroom forestry and aquaculture

Glen Inger7

Peter owns a 190ha dairy farm located at Northope and has farming interests in Lochiel and Lorneville and has been on the Board since 2013 Peter is an Agribusiness Regional Manager for a prominent bank and has been through the Fonterra Governance Development Programme

Peter MoynihanB Ag Sc

8

45Board and Leadership Ravensdown Stakeholder Review 2018

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 48: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

Actions louder than words

As a leadership team we see our role as maintaining a positive culture at Ravensdown while ensuring the organisation remains agile as it faces multiple opportunities and challenges

Knowing that continual consensus rarely leads to good decision-making we hold each other to account and exchange ideas freely and honestly

Because wersquore often challenging the traditional way of doing things we will debate and offer alternative points of view

Greg CampbellChief Executive Officer

Bryan InchGeneral Manager Customer Relationships

Sean ConnollyChief Financial Officer

Mark McAtamneyChief Information Officer

LEA

DE

RSH

IP T

EA

M

46 Board and Leadership Ravensdown Stakeholder Review 2018

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 49: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

We seek alternative perspectives from outside the team and listen to all employees within the company throughout the year

We are here to deliver on strategic goals agreed with the Board This involves looking ahead and keeping an eye on the detail of the day-to-day

The safety and wellbeing of our team is paramount and we continue to ensure each and every employee shares this belief so they can act on it

Stephen EspositoGeneral Manager Operations

Mike WhittyGeneral Manager Supply Chain

Mike Manning General Manager Innovation and Strategy

Katrina Benedetti ForastieriGeneral Manager Culture and People

47Board and Leadership Ravensdown Stakeholder Review 2018

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

BluffTitiroa

Woodlands EdendaleAB Lime

WintonMcNab

Clinton

Balfour

Mossburn

Heriot

Outram

LawrenceClydevale

MiltonBalclutha

Dunedin WorksLumsden

Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

Lets expect more together Give us your feedback on this website so we can improve

Connect with us facebookcomRavensdown linkedincomcompanyravensdown twittercomRavensdownNZ ravensdownconzintegratedreporting

insightcreativeconz

RA

V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
Page 50: EXPECT MORE - ravensdown.co.nz · EXPECT MORE . CONTENTS 08 Key Highlights 10 Chair’s Report 12 CEO’s Report 16 Financial Commentary ... CONSULTANCY AND DEVELOP THE LARGEST TEAM

KE

Y

Ravensdown-owned storesRavensdown consignment storesRavensdown manufacturing Aerowork

Ravensdown aglime quarriesLime processing plantDOING MORE

Our team members are proud to be part of the community and are doing their bit for many worthy causes throughout the country

Dargaville

Pukekohe

Morrinsville

Te Awamutu

Okato

Kakaramea

Feilding

HimitangiRongotea

Masterton

Manunui

Kerepehi

Te Puke

Tirau

Supreme

Taupo

Pio Pio Broadlands

Gisborne

Wairoa

Raetihi

New Plymouth

Stratford

AuroaWaverley

TaihapeWhanganui

Rata

Severn StreetNapier Works

Waipukurau

Dannevirke

MangatainokaKoputaroa

MataGreenleaf

Te Pahu

Western Bays

Te Teko

Featherston

Taumaranui

Waharoa

Normanby

TakakaNgarua

Marlborough

NelsonBlenheim

Culverden CheviotHokitika

Stillwater

MethvenRakaia

Fairlie

Seadown

GeraldineHinds

AshburtonSouthbridge

DunsandelLeeston

Christchurch Works

White RockAmberley

Mayfield

Darfield

Rangiora

Kurow Waimate

Cromwell RanfurlyOturehua

Waikouaiti

DiptonNightcapsOtautau

Isla Bank

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WintonMcNab

Clinton

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Mossburn

Heriot

Outram

LawrenceClydevale

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Te Kuiti

North Oamaru

Enabling smarter farming throughout New Zealand

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Registered office292 Main South Road Hornby Christchurch 8042 NZ0800 100 123ravensdownconz

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V026

EXPECT MORE TO COME gt

ravensdownconz

  • Business Model
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