FALL CONFERENCE & TRADE SHOWNovember 2 & 3, 2020 | Easton Hilton | Columbus, Ohio

Assisted Living…

Refocusing

VISI N:2O2O#OALA

Ohio Assisted Living Association

DAY TWO – NOVEMBER 3, 2020

8:30 – 10:00 ENRICH, ENHANCE & ENERGIZE PROGRAMMING – Terri Glimcher

UNDERSTANDING DIFFERENCES IN POWERS OF ATTORNEY – Sara Costanzo

HOSPICE AND ASSISTED LIVINGDr. Joette Greenstein

LEGISLATIVE & REGULATORY OVERVIEW Jean Thompson / Melissa Shanmugam

10:15 – 11:45 ADAPTING TO TELEMEDICINE IN ALRich Figallo / Kathy Peters / Jeff Stokes

CAREGIVER SAFETY – TAKE AWAY THE PAIN – Michelle Christiansen

SMART SPEAKERS TECHNOLOGY Fahad Aziz / John Coyne

NAVIGATING THE C's OF COLLABORATIVE TEAMS – Kathy Parry

12:30 – 2:00 RUBBER BAND RESILIENCE: STRETCH WITHOUT SNAPPING! – Kathy Parry

FALL CONFERENCE-AT-A-GLANCE – DAY ONE – NOVEMBER 2, 2020

8:15 – 9:00

9:00 – 10:30

WELCOME & HONORING EXCELLENCE CEREMONY – Jean Thompson & Andy Wade

THE POWER OF DELIVERING THE BLACK TIE EXPERIENCE – Bob Pacanovsky

11:00 – 12:30 KNOWING YOUR DIGITAL SPACEKara Schwandner / Samantha Markle

CBD & CANNABIS USE IN AL Rob Leffler / Kelly Priegnitz / Janet Feldkamp

GEMS™ APPROACH TO DAILY ACTIVITIES Paula Taliaferro

8 PRINCIPLES OF HOSPITALITY Bob Pacanovsky

1:45 – 3:15 THE POWER OF INVESTING IN EMPLOYEES – Todd Schmiedeler

PHARMACOGENOMICS & IMPROVING RESIDENT CARE – Rob Leffler

AI: SUPPORTING BUSINESS DECISIONSDavid Sawyer

TEACHING STAFF POSITIVE APPROACH™ TECHNIQUES – Paula Taliaferro

3:45 – 5:15 CAREGIVER TREND REPORT 2020 Bobby Morelli

ALZHEIMER'S SUBCONSCIOUS AWAKENING PROGRAM – Pam Reese

SKILLED SERVICES & PARTNERSHIPS Margaret Gibson / Don Radlinski

ALIGNING FOR THE FUTURE IN ALKatherine Wells

D AY O N E — N O V E M B E R 2 , 2 0 2 0 T R A D E S H O W T O D AY O N LY

7:30 – 8:15 Registration, Continental Breakfast, Visit with Exhibitors

8:15 – 9:00 WELCOME & HONORING EXCELLENCE CEREMONY – Andy Wade, OALA Chairman 2020 Jean Thompson, OALA Executive Director

9:00 – 10:30 THE POWER OF DELIVERING THE BLACK TIE EXPERIENCE Bob PacanovskyAre your residents, their families, and employees “just okay” with your services or are they Brand Ambassadors? What’s the difference? Learn how the Power of Hospitality is the “missing link” to moving from “just fine” to “loyalty”. Discover four strategies that are connected to Hospitality relating to resident and employee experiences. Take away ideas that you can immediately implement to create more Brand Ambassadors while promoting a positive culture overall.

10:30 – 11:00 Morning Break…Visit with Exhibitors, Network, Enter Prize Drawings!

C H O O S E O N E O F T H E F O L L O W I N G 4 M O R N I N G S E S S I O N S

11:00 – 12:30 KNOWING YOUR DIGITAL SPACE: WEBSITE & SOCIAL MEDIA Kara Schwandner / Samantha MarkleAccording to Google, a website has ½ second to make a first impression and social media plays a key role in driving site traffic and engagement.  With an ever-in-creasing importance on connecting with potential prospects and their families, it is critical to know what message you are sending. Asking yourself “How can our digital front door say hello? Are we making visitors want to come in and stay a while?” Explore how the use of data and insights can solve user-problems and create a flawless, engaging and high-converting experience.

11:00 – 12:30 CBD & CANNABIS USE IN ASSISTED LIVING Rob Leffler / Kelly Priegnitz /Janet FeldkampThis is a growing industry and each state varies on how they’re dealing with this topic. How will it impact resident care? This could impact both residents and employees, learn both a pharmaceutical point of view and legal guidance on how to handle in Assisted Living. Discover best practices on storage, policies and procedures, and how to operationalize while staying compliant with regulations.

11:00 – 12:30 WOW THAT WORKS! USING THE GEMS™ APPROACH TO GUIDE DAILY ACTIVITIES Paula TaliaferroWell-known Occupational Therapist and educator, Teepa Snow has proposed a set of functional guidelines to inform the care of individuals who are living with any progressive form of dementia. The GEMS™ Approach focuses on what characteristics and skill is available to the person with dementia rather than just the loss of function. Learn how to identify and provide the right type of care environment to individuals living with dementia.

11:00 – 12:30 8 PRINCIPLES OF HOSPITALITY Bob Pacanovsky Further explore the power of delivering The Black Tie Experience at your community while understanding 8 Key Principles of Hospitality to help you build the culture needed to WOW your external and internal customers! These Principles not only help make a better connection with others, but they help individuals build the confidence to be managers and leaders of people, not processes.

12:30 – 1:15 LUNCH BREAK – Enjoy lunch, network with other providers, and talk with vendor representatives.

1:15 – 1:45 Visit with Exhibitors, Collect Door Prize Tickets, Network!!

C H O O S E O N E O F T H E F O L L O W I N G 4 E A R L Y A F T E R N O O N S E S S I O N S

1:45 – 3:15 THE POWER OF INVESTING IN EMPLOYEES – ROI PAY OFF! Todd SchmiedelerIn the era of workforce challenges, explore how investment early and overtime impacts employees, residents, and investors. Learn about apprenticeships and education programs that impact employee satisfaction and retention. Look through a provider’s investment and see how they tier education programs without breaking the budget as well as how they work with government entities to accelerate workforce programs. Their retention rates are increasing - yours can too!

1:45 – 3:15 PHARMACOGENOMICS & IMPROVING RESIDENT CARE Rob LefflerPharmacogenomics is a rapidly growing science, but there is still limited use and knowledge in the healthcare field. Pharmacogenomics is the science of how our bodies metabolize drugs looking through the lens of our genetic material. Discuss this science and how it can inform prescribing decisions for residents. Learn how and when it is appropriate to utilize this science to improve the care residents are receiving.

1:45 – 3:15 AI: SUPPORTING BUSINESS DECISIONS David SawyerSenior living communities are using technology to access data that gives them insights on how to best engage residents, create meaningful connections, which prospects are more likely to live at your community, what factors drive the prospects decision and much more. Learn about how these technological tools can change the way your business runs operationally, making better marketing and sales decisions, and reshaping the resident experience using real-time data.

1:45 – 3:15 WOW THAT WORKS! TEACHING STAFF POSITIVE APPROACH & HAND UNDER HAND ASSISTANCE™ TECHNIQUES Paula TaliaferroWell-known Occupational Therapist and educator, Teepa Snow has proposed several techniques for providing hands on care and assistance with activities of daily living for people living with dementia. These techniques are considered evidence informed and are being more widely used with success in many different settings both nationally and internationally. Take away ideas and tools to train and retrain staff, so that these evidence informed practices become part of everyone’s routine!

3:15 – 3:45 Afternoon Break – Last Chance to Visit with Exhibitors, Door Prize Drawings!

C H O O S E O N E O F T H E F O L L O W I N G 4 L A T E A F T E R N O O N S E S S I O N S

3:45 – 5:15 CAREGIVER TREND REPORT 2020: BEHIND THE DATA Bobby Morelli With historical low unemployment, a workforce that now gets 3+ calls a week for work, and the need to quickly recruit and retain caregivers to meet business demands, this session will help arm you with new thinking to build strategies that are grounded in key tactics that will inspire your workforce. Explore interview show-up rates, what drives employment decisions, pay, and more. Walk away with actionable strategies to fuel recruitment and retention!

3:45 – 5:15 ALZHEIMER’S SUBCONSCIOUS AWAKENING PROGRAM (ASAP) Pam ReeseASAP brings out emotions for the resident and the caregiver while optimizing communication, engagement, approach, environment, and positive sensory stimulation. Everyone walks away feeling the impact of an optimized atmosphere! Learn how to recognize resident capabilities and apply specific resident centric care. Explore how to access your community culture and the proper ways to re-access along the way to optimize the experience for your residents.

C O N T I N U E D O N N E X T P A G E

D A Y O N E — C O N T I N U E D

3:45 – 5:15 NAVIGATING SKILLED SERVICES & PARTNERSHIPS Margaret Gibson / Don RadlinskiSkilled services in Assisted Living can bring a lot of questions … what needs to be documented, how best to track skilled nursing days, what needs to be in the nursing notes? Learn operations basics from tracking and documentation to innovative strategies. Sort through the Medicare structure with Home Health in regard to Medicare Part A/Part B and changes in PDGM. Learn how Home Health can provide a population health approach for the entire community and how it ties into your marketing strategy.

3:45 – 5:15 ALIGNING FOR THE FUTURE IN ASSISTED LIVING Katherine Wells Current senior care models were not built for the future we are about to experience. Our Boomer population didn’t put up with status quo in the 1960’s, and they won’t put up with it now or in the future. Explore pressing changes that we need to consider right now and how to align your mission and vision with the future in mind. Learn how to transform your culture and your care model to fit the changing landscape of Assisted Living.

D AY T W O — N O V E M B E R 3 , 2 0 2 0

8:00 – 8:30 Network Over Rolls and Coffee

C H O O S E O N E O F T H E F O L L O W I N G 4 E A R L Y M O R N I N G S E S S I O N S

8:30 – 10:00 ENRICH, ENHANCE & ENERGIZE YOUR PROGRAMMING Terri Glimcher Do you ever feel like you’re doing the same old thing on your activity calendars? Find ways to re-energize your enrichment program by infusing fresh ideas and giving a “face-lift” to old ideas. Explore ways to involve the surrounding community resources to enhance your program and how to adapt, adjust and modify to create a program that is inclusive to all residents while still specializing to meet the needs of both Assisted Living and Memory Care residents.

8:30 – 10:00 UNDERSTANDING DIFFERENCES IN POWERS OF ATTORNEY Sara Costanzo Healthcare industries rely upon third party dealings more than any other industry. Many residents are no longer able to care for themselves, and no longer have capacity to understand matters. As such, third party agents are often appointed, traditionally through the use of a power of attorney (POA). Discover how POAs vary greatly and the distinct differences in what they are permitted to do.

8:30 – 10:00 HOSPICE AND ASSISTED LIVING Dr. Joette GreensteinWhat are the benefits and what should you expect in support from your hospice providers? Learn more about Hospice and how it can be an important part of your Assisted Living program while exploring curative vs. palliative vs. Hospice and clinical appropriateness. Understanding how this all works will allow you to be better partners in caring for your residents!

8:30 – 10:00 LEGISLATIVE AND REGULATORY OVERVIEW Jean Thompson / Melissa ShanmugamOverview of the growth of Assisted Living in Ohio and 2019 regulatory compliance data.  Discuss the State budget, the increase in reimbursement for the ALW and current advocacy efforts with legislators. Also review other legislative initiatives and regulatory changes that are either currently impacting Assisted Living or will in the near future.  Discuss rule areas of confusion or increased scrutiny.

10:00 – 10:15 Morning Break

C H O O S E O N E O F T H E F O L L O W I N G 4 L A T E M O R N I N G S E S S I O N S

10:15 – 11:45 ADAPTING TO TELEMEDICINE IN AL Rich Figallo / Kathy Peters / Jeff Stokes The recent pandemic that poured over the US has shed new light on telemedicine benefits. Events like these lead to innovation and acceptance of change in the way we operate day-to-day. Telemedicine has been around awhile but not widely adapted in Assisted Living environments. Learn the benefits of bringing telemedicine to your community and hear the positive changes it can create for your residents. Explore cost effective methods of implementation and how-to best partner with the clinicians in your area.

10:15 – 11:45 CAREGIVER SAFETY – TAKING AWAY THE PAIN! Michelle ChristiansenCaregivers suffer the highest musculoskeletal injury rates, resulting in the most lost workdays of any profession and increasing medical costs and workman’s compen-sation claims. There are negative impacts on residents as well – increased risk of pressure injuries, increased falls, readmissions. The list goes on and on. Learn best practices in training approached with information needed to empower caregivers to be a safe handling and mobility champion!

10:15 – 11:45 SMART SPEAKERS TECHNOLOGY REINVENTING THE EXPERIENCE Fahad Aziz / John CoyneDaily living experiences of seniors are at the verge of getting re-invented. After deploying smart speakers to a large number of senior care communities, explore the findings and hear from Amazon’s Sr. Solutions Architect on how the technology behind smart speakers is improving at an exponential rate. This technology can change how seniors interact and connect with providers and family members. Learn best practices on implementation!

10:15 – 11:45 NAVIGATING THE Cs OF COLLABORATIVE TEAMS Kathy ParryOften professionals forget the power of a cohesive team while effectively collaborating on projects, procedures and purpose. Explore the rapids of discourse and move towards smoother seas of productive teamwork. Collaboration is not just a value, it’s a skill. Learn the C’s of Collaborative Teams and what skills are needed to implement while discovering critical self-evaluation tools.

11:45 – 12:30 L U N C H B R E A K – Enjoy lunch and visit with other attendees.

G E N E R A L A F T E R N O O N S E S S I O N

12:30 – 2:00 RUBBER BAND RESILIENCE: STRETCH WITHOUT SNAPPING! Kathy Parry The ability to apply a disruption-friendly mindset to transitional shifts will be necessary to serve teams, retain personnel and meet budgets. Understanding the skill set needed to move through transitions while continuing to produce is imperative to success. Roadblocks and unforeseen adversity, both personal and professional, stretch us every day. Learn the 3-R method for resilient behaviors that will not only inspire you to new levels but will assist in retention and productivity.

SUPPORTING PARTNERS

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CONFERENCE REGISTR ATION Register and pay on-line at: www.ohioassistedliving.org (click on Attendee Events)

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TWO-DAY CONFERENCE REGISTRATION (check one)Early Bird (Before October 2) (After October 2)

q $270 (OALA Member) q $290 (OALA Member) _______________

q $355 (Non-member) q $380 (Non-member) _______________

SINGLE-DAY CONFERENCE REGISTRATION (check one)Early Bird (Before October 2) (After October 2)

q $165 (OALA Member) q $185 (OALA Member) _______________

q $200 (Non-member) q $230 (Non-member) _______________

Check day that you will attend q November 2 q November 3

OALA is committed to keeping our conference rates as low as possible. To achieve this, attendees will now be able to choose from the following options:

q Receive the printed manual at the Conference for an additional fee, or $40 q Access the manual electronically on my own electronic device at no additional charge $ 0

T O TA L E N C L O S E D _______________ Two-Day Registrations cannot be split between two individuals.

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Or make check Ohio Assisted Living Association 1335 Dublin Rd, Ste 206A, Columbus, OH 43215payable & mail to: (614) 481-1950 • Fax (614) 481-1954

LOC ATION Hilton Easton HotelTo make hotel reservations contact Easton Hilton 3900 Chagrin Dr., Columbus, OH 43219 (614) 414-5000 • www.hilton.com

Association Room Rate: $191 / Single or Double. FREE Parking. In order to receive Association rate, rooms must be reserved by October 16, 2020.

For your comfort, we suggest that you dress in layers.

REGISTRATION DEADLINE: October 23, 2020

Registration Includes: All seminars, lunches, breaks, & CEUs

Refund Policy – Refunds on or before registration deadline, 100% (less credit card processing fee). No refunds after deadline.

CEU INFORMATION6.0 credit hours for Day 1 4.5 credit hours for Day 2 10.5 credit hours for both days

CREDITS (applied for)

• BELTSS – 10.5 hours (Nursing Home Administrators)

• NAB – 10.5 hours (National Administrator Board NHA/RCAL)

• NCCAP (Activity) – 10.5 hours

• NURSES – 10.5 hours (BELTSS approved programs are accepted by The Ohio Board of Nursing.)

• SOCIAL WORKERS – 10.5 hours* *SW Board may approve less hours & only certain sessions.

This conference offers approved CEU credits for AL Administrators and Staff. Credit Hours for NHAs, Nurses, LSWs and Activity Professionals.Top copy of your attendance form is your CEU certificate. Get it punched at the end of each session.