Project Report

On“CUSTOMER SATISFATION IN NOKIA CARE "

at

“NOKIA CARE , YAVATMAL”

Submitted by"MISS. ASHWINI ANILRAO WANKHEDE"

Under the guidance of

"Prof. S.S.Vhatkar "

Submitted to"UNIVERSITY OF PUNE"

In partial fulfilment of the requirement for the award of the degree of Master of Business Administration (MBA)

Through

Impulse Education Society’s Moment Institute of Business Management, Pune-411046

Declaration

I hereby declare that this project report entitled “Customer Satisfation In

Nokia Care”, submitted by me, under the guidance of S.S.Vhatkar, Professor of

MIBM is my own and has not been submitted to any other University or Institute or

publisher earlier. .

Place: Pune (Ambegaon)

Date: (ASHWINI WANKHEDE)

Acknowledgment

I have taken efforts in this project. However, it would not have been possible

without the kind support and help of many individuals and organizations. I would like

to extend my sincere thanks to all of them.

I am highly indebted to Kshtij Tayde (Owner / Manager of Nokia care) for

their guidance and constant supervision as well as for providing necessary

information regarding the project & also for their support in completing the project.

I would like to express my gratitude towards member of Exide Industries Ltd.

for their kind co-operation and encouragement which help me in completion of this

project.

I am sincerely grateful to Prof. xxxxx (Director MiBM),Prof. S.S. Vhatkar for

their guidance and support throught my project

My thanks and appreciations also go to my colleague in developing the project

and people who have willingly helped me out with their abilities.

INDEX

SR CONTENT PAGE

1 EXECUTIVE SUMMARY 1

2 INTRODUCTION 2-6

3 COMPANY PROFILE 7-13

4 OBJECTIVES 14

5 RESEARCH METHODOLOGY 15-16

6 DATA ANALYSIS & INTERPRETATION 17-34

7 OBSERVATIONS 35-36

8 SUGGESTIONS & RECOMMENDATIONS 37-41

9 CONCLUSIONS 42

10 BIBLIOGRAPHY 43

11 ANNEXURE 44-47