Firstsource Solutions - Campus Presenation-OT 2010-11

8/7/2019 Firstsource Solutions - Campus Presenation-OT 2010-11

http://slidepdf.com/reader/full/firstsource-solutions-campus-presenation-ot-2010-11 1/11

Firstsource Solutions



Firstsource © 2007 | confidential | March 31, 2011 | 2

Firstsource Today

40+ global delivery centers across India, Philippines, UK &US

Verticals:

� Banking & Financial Services, Insur ance

� Telecom and Media

� Healthcare

BUSINESS VERTICALS

Business Unit:

� Asia Str ategic Business Unit

Over 24,000employees worldwide




India

�Mumbai (5)

Bangalore(2) � �Chennai (3)

�Trichy (2)�Pondicherry

�Kolkata

�Vijayawada

Kochi �

Hubli �

Philippines

�Indore

Scalable, Global Delivery Platform

14 Centers

North America

1 Center

�Manila

� Belleville, IL

� Amherst, NY� Columbus, OH� Colorado Springs, CO

� Fort Scott, KS

� Kingston, NY

� La Porte, IN

� Louisville, KY� Miami, FL

� Nashua, NH

� Rockford, IL� Salt Lake City, UT

2 Centers

� Belfast

� Londonderry

Northern Ireland

25 Centers

July 2010 Centers: 42 Employees: 24,697Countries: 4 Seats: 20,544

Enhanced business continuity capability

Enhanced business continuity capabilityBlended onshore and offshore model

Blended onshore and offshore model Proximity to clients

Proximity to clients

�Jalandhar

�Bhubaneswar

�Siliguri

�Coimbatore

�Bhopal




Our Business Verticals (1/1)

MarketGeography

Key Segments RevenueContribution

38%

of incomefrom services

(FY10)

Employees

2,970

as on March31, 2010

DeliveryGeography

Payer

Provider

MarketGeography


26%

income fromservices(FY10)

Employees

7,145as on March

31, 2010

DeliveryGeography

Cable & Satellite

Television

Fixedline

Wirelessand Mobile

Broadband /

Narrowband

Healthcare

Telecom

& Media




MarketGeography

Credit CardsRetail

Banking

Mortgage


22%

income fromservices(FY10)

General andLife Insurance

Employees

3,409

as on March31, 2010

DeliveryGeography

MarketGeography


12%

of incomefrom services

(FY10)

Employees

10,802

as on March31, 2010

DeliveryGeography

Telecom &Media

BFSI

BFSI

AsiaBusiness

Unit

Our Business Verticals (1/2)




Our Financial Growth

1

3

¡

21 7

7

16

¡

¢

230

2206

2721

21 1

13

£

¡

101

¡ 1

£

£

12

£

¡

1

¢

£

-

¡

7

-12

£

2003 200¤

200 ¥ 2006 2007 200¦ 200 § 2010

operating EBITDAoperating EBIT

̈ s. Million

F

7721

0

323

3

2

13337

177

21

1

2003 2004 2005 2006 2007 2008 2009 2010

!

s. Million

F"

03-F"

10#

$

G! %

& ' %

Bank (India¶s largest private sector bank) | Temasek Holdings (Asian investment fund with a portf olio of ~US$ 100 bn) |

Metavante (top 3 US bank technology and payments processor s)

B U H P H HO D

21

(

(

) 00

0

61

) 7 ( 3

1

0

1

) 3

0 61736

0

21

1

70

113

1

1

) 3

0

1

)

)

0

112

( 6 1

)

0

(

0

1

(

0 32

1

0

1

1

62

)

( 60

67

(

6

2003 2002

2003

2006 2007 2004

2005

2010

employees seats

F6 7 8 9

@

A B 9 C

mployees, eats evenue

Operating B TD nd Operating B

T Profits fter Tax

6

1 ¦ 12

¤

7

§ 73

1316

307

1361

-10§

2003 2004 2005 2006 2007 2008 2009 2010

D s. Million

FE F G

H

I P

Q

H

D




Our Accolades

Firstsource awarded Payment Card

Industry Data Security StandardsCertification (PCI DSS)

The 2009 Black Book of Outsourcing:

Black Book of Outsourcing ranks Firstsource atnumber 9 in 2009 Top CrossR Industry BPO vendors

IQPC Awards

� Winners in the ³Best Projectin services & transaction´

category� Winners in the ³Best Defect Elimination inServices & Transaction´ category

� Winners in the ³Best Design for Six Sigma´ category

First pure play BPO in the world to achieve COPC R 2000

CSP certification

NASSCOM¶s Top 10 ITES-BPO companies:Among the Top 10 BPO companiesin 2007, 2008 and 2009

Everest OutsourcingExcellence Award for ³Most Flexible Partnership´

First pure play BPO company in theworld to secure ISO 20000 &

ISO 27001 certifications

The 2009 Global Services Survey:� NoS 6 in Best Performing

BPO provider � NoS 8 in Best Performing

Contact Center

National Outsourcing Association (NOA),UK Awards:� Best Telecom, Utilities & Hi R

Tech outsourcing project, 2009

� Best Telecom outsourcingproject, 2007

� Best offshoring Operation, 2007� Best Financial Services outsourcing project, 2005

Healthcare Provider services peer reviewed andapproved by Healthcare Financial ManagementAssociation (HFMA)

IAOP Ranking 2009� Top 100 companies providing outsourcingservices (Rank 36)

� Ranked in top 10 in leadersfor Healthcare, Telecommunications,

Transaction, Processing Services and Serving thegeography of India

UK Tr ade & Investment India Awards, 2009 for Investor of the Year

CertificationsIndustry RecognitionAwards

Ver 4.2 certified

MedAssist became a U S SS General Service

Administration contractor under the Multiple Award Schedule (MAS)of the US Government S

Great Place to WorkFirstsource is ranked amongthe 50 Great Places to Work in India(as per study conducted by The GreatPlace to Work® (GPTW) Institute, India,in partnership with The Economic Times)

CIOCIO 100 Awards R Honoree




A Great Place To Work

Firstsource is ranked among the 50 Great Places to Work in India (as per the study conducted by The

Great Place to Work® (GPTW) Institute, India, in partnership with The Economic Times)




Operations Trainee program

Building leadership pipeline

The management graduatesnot only add to the

company¶s technical knowhow and talent pool that

further bolsters the executivebench strength of the

Organization This helps usinfuse fresh blood from

campus that help maintain

quality standards while thefirm continues to expand at arapid pace B school hires

have become an integral partof the framework for

succession planning for management cadre in the

company

**Indicative growth path subject to performance




Selection Process

Group Discussion/ Case Studies & Personal Interview.

Job Location

Candidates should be willing to work anywhere in India given the nature of the expanding business needs.

Date of Joining

Post the completion of the course, the dates of the orientation progr am will be communicated. Tentatively, this is

around May / June every year.

Compensation

Management tr ainees are paid a salary of Rs. 3.5 Lakhs per annum.

Frequently Asked Questions



THANK YOU

Firstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN) is a

global provider of customised BPO (business process outsourcing) services to the

Banking & Financial Services, Telecom & Media and Healthcare sectors. Its clients

include FTSE 100, Fortune 500 and Nifty 50 companies. Firstsource has a

³rightshore´ delivery model with oper ations in India, US, UK and Philippines.

(www.firstsource.com)

Documents

Firstsource Solutions - Campus Presenation-OT 2010-11