for people with the greatest challenges

2011 Annual Report

Bay Cove Human Services

for people with the greatest challenges

1

At Bay Cove, our vision has always been “Full, rich lives for people with the greatest challenges,” and within the pages of this 2011 Annual Report, you will be introduced to some of the people we serve each and every day who have faced those challenges head-on with bravery and determination. However, the nature of the work we do — helping people achieve positive and impactful changes in their lives — means that such transformations aren’t purely limited to our clients. You’ll also read about Bay Cove staffers, Board members and

volunteers who’ve generously given their time, their talent and their donation dollars to help us fulfill our mission and found their own lives richer for the experience. We do this work in challenging times. Public resources are stretched much too thin and achieving sufficient funding for our services is a constant struggle. Our staff is asked to do difficult work, frequently under difficult conditions, and generally for wages that are less than they deserve. The people we serve face tremendous challenges due to their illness and/or their particular life circumstances.

Despite the challenges our work presents — or perhaps because of them — we continue to see many success stories at Bay Cove. The work that we do, made possible by the resilience and perseverance of our staff and the people we serve, results in a host of wonderful accomplishments — whether that might be securing a home or a job, getting clean and sober (or staying that way for another day), graduating from high school (when no one thought you could) or being able to continue living in your own home thanks to home-delivered meals and homemaker services. The victories we see each day — some big, some small, but all of them of real significance to the people we serve — act as constant reminders that our work is incredibly important, not only to the people who directly depend on us, but also to the society in which we all live. We remain continually proud of the effort and steadfast determination of Bay Cove employees and clients. As you read through the pages that follow, it’s our hope that you’ll share in these success stories and accounts of our agency’s achievements and milestones over the last year, and feel a sense of pride in the role you yourself play in making

our vision statement a reality for the people we serve. Bay Cove’s vital mission could not succeed without the stalwart support of our partners and we would like to take this opportunity to thank you for all that you do. As we look back at the accomplishments of another year, we are also looking forward to continued collaboration in Reaching People and Changing Lives.

Bob Walters Bill SpragueChair, Board of Directors CEO

Table of ContentsLeadership Message 1

Reflections 2

2011YearInReview 3

Bay Cove Stories ChildandFamilyServices 8

DevelopmentalDisabilitiesServices 10

BayCoveAcademy 12

AddictionServices 14

KitClarkSeniorServices 16

MentalHealthServices 18

DevelopmentEvents 20

DonorListings 22

FinancialOverview 27

BoardMembersand

SeniorManagementTeam 28

Design: Communication via Design, Ltd.Photography: Clarissa Erving, Charles Hollins, Michele Savage, Josh Wardrop

Leadership Message

Mission StatementImproving the quality of the lives of

individuals and their families who

face the challenges of developmental

disabilities, aging, mental illness, and

drug and alcohol addiction. We will

accomplish this mission by providing

effective and compassionate services

and through advocacy and leadership.

Vision StatementFull, rich lives for people with the

greatest challenges.

Despite the challenges our work presents — or perhaps because of them — we continue to see many success stories at Bay Cove. The work that we do, made possible by the resilience and perseverance of our staff and the people we serve, results in a host of wonderful accomplishments...

BAY COVE HUMAN SERVICES 2011 ANNUAL REPORT WWW.BAYCOVE.ORG2 3

Best Practices / Recognition

: Received the Association of Behavioral Health (ABH) “Provider Recognition Award for Outcomes” in recognition of the utilization and management of outcomes for Quality Improvement. (Peter Collins, Program Director of New Hope-Transitional Support Services.)

: Presented, along with a panel of program graduates, the Bay Cove-designed “Improving Client Learning and Information Retention in a Psycho-Educational Treatment Model” at the Massachusetts Department of Public Health, Bureau of Substance Abuse Services (BSAS) Innovations in Addictions: Adapting to Change conference.

: Received the Massachusetts Department of Public Health BSAS “Individual Excellence Award” for excellence in program development — specifically for innovative women’s programming. (Kathryn Ashley, Clinical Director of New Hope-TSS)

: Earned a 95% satisfaction rate on a Boston Senior Home Care client survey for Kit Clark Senior Services.

: Received the highest (three-year) accreditation from the Commission on the Accreditation of Rehabilitation Facilities (CARF) — our industry’s national accrediting body — for our Developmental Disabilities Services.

: Continued collaborative research work with Boston University’s National Institutes of Health based on the best practice model of Problem Solving Education. This approach promotes positive change through counseling and brief interventions focused on the development of problem-solving skills for families.

: Presented Kit Clark Senior Services’ Fit-4-Life model at the American Society on Aging (ASA) annual conference, where the program also received the NOMA (Network on Multi-Cultural Aging) award.

: Presented “Innovative Group Treatment for Opioid-Addicted Patients” at the International Methadone Conference in Chicago, IL, a well-reviewed workshop that spoke to Bay Cove Treatment Center’s efforts and success in designing a revised group structure which dramatically improved attendance.

2011 Year In ReviewReflections

When I came to Bay Cove in the spring of 1979, we were a fairly small organization — we operated the Andrew House Detox, a small Early Intervention program, five residences and two day programs serving individuals with either mental illness or developmental disabilities. We had 80 program staff, two bookkeepers and one secretary/receptionist. Today, we employ more than 1,600 staff, who work across more than 130 programs and serve more than 14,000 individuals each year.

Obviously, Bay Cove’s growth in size has been significant. But frankly, if that were the only change that I had seen in the past 32 years, then I would not be leaving the organization with such overwhelming feelings of well-being and pride. I can very honestly say that not only are we bigger than we were 32 years ago, we are notably better than we were 32 years ago. We have retained what I call the “best of Bay Cove”: our long history of

providing compassionate care for those we serve, our respect and care for one another as we do our daily work and our sense of partnership with all of our colleagues and neighbors. And to those core “compassion” values we have added an organizational structure that ensures our services are effective and achieve the outcomes that our clients desire and deserve.

I would like to share with you some of my feelings as I prepare to step down as President of Bay Cove.

Pride: In both the wonderful work we have all done and the remarkable and positive changes we’ve seen in the lives of literally tens of thousands of our most challenged fellow human beings.

Comfort: A sense that the Bay Cove values are intact and that Bill Sprague, with the support of the Bay Cove staff and the guidance of our wonderful board of directors, will lead the organization to continued growth and continued improvement.

Excitement: I will watch with great anticipation as what I expect to be a wonderful future for this organization unfolds.

Satisfaction: It has been a “wonderful ride,” and I am proud of the role that I have played in the organization’s successes over the past 32 years.

Anxiety: Like many of you, I do find myself worrying about the future of this country and the fate of those that Bay Cove serves. My sense is that there are going to be significant challenges ahead for Bill, the Board and all of us who care so much about

this organization and those that we serve. I am also convinced that Bay Cove is a very special organization, and that we will meet those challenges with steadfast resolve, creativity and success.

And, of course, some feelings of personal loss: I have been blessed to be a part of something very special. I will miss the excitement, the wonderful people that I have worked with and, most deeply, I will miss watching our incredible clients as they struggle, persevere and so often succeed in building full, rich lives.

Stan ConnorsPresident

We have retained what I call the “best of Bay Cove”: our long history of providing compassionate care for those we serve, our respect and care for one another as we do our daily work and our sense of partnership with all of our colleagues and neighbors.


: Established the Community Based Flexible Supports (CBFS) Training Team, and conducted Train-the-Trainer sessions in psychiatric rehabilitation for approximately 70 supervisory staff from Bay Cove, South End Community Health Center and Paul Sullivan Housing.

: Began implementation of new budgeting software, which will allow Bay Cove to more efficiently monitor cash flow, as well as provide a variety of dashboard reports to assist senior management in operations and programmatic planning.

: Increased energy efficiency and lowered agency cost with the signing of a new three-year contract to purchase electricity for all of our Bay Cove and HUD properties.

: Implemented a new Defensive Driver Safety Training aimed at increasing driver skill and program safety for the Center House Employment Services program, with agency-wide availability planned.

: Secured grant funding from The Oak Foundation for a joint project between Massachusetts Behavioral Health Partnership and Bay Cove designed to provide support to individuals in jeopardy of losing their housing due to hoarding behaviors.

Expansion

: Opened a highly specialized classroom at Early Intervention for nine children — referred by the MA Department of Children and Families — which provides full-time supportive day care for infants and toddlers who have experienced trauma and/or toxic levels of stress.

: Successfully combined Andrew House and Bridge to Recovery programs to become the largest program in Massachusetts providing Acute Treatment Services and Enhanced Acute Treatment Services.

: Continued the development of Bay Cove’s Gill Wellness Center services to now include 1:1 nutrition counseling, smoking cessation, weight loss support, education in diabetes management, Qi Jong, yoga, acupuncture, animal assisted therapy, cooking, organic gardening and a variety of recovery and wellness supports offered by Peer Wellness Coaches, a Nurse/Wellness Coordinator and several consulting wellness practitioners.

: Expanded our Peer Wellness workforce and activities with: 12 Certified Peer Specialists in our CBFS services; initiation of a half-day program at the new Hope Center at the Lindemann Mental Health Center; and our continuing leadership role in providing recovery-based services by persons with lived experience.

Research & Community Relationships

: Led the Chelsea Mobilizing for Change Coalition, which achieved great community impact, including an increase in compliance with laws governing sales of alcohol to people under the age of 21 from 60% to 95% in the City of Chelsea.

: Improved our relationships within the local business community through our Director of Advocacy’s continued role as President of the Dorchester Board of Trade and our relationship with the Commonwealth of Massachusetts Joint Committee on Small Business and Economic Development.

: Established the Bay Cove Legislative Alert Center to enhance our efforts in gaining support from the government’s Executive and Legislative branches for funding a Salary Reserve for direct care employees.

: Continued to work in partnership with Goodwill Industries to provide professional training to individuals interested in employment in the Human Services field.

: Supported Bay Cove employees in pursuing professional development, including certification and degree programs from Suffolk University, Simmons College and the Bay Cove-sponsored Mass Bay Nursing Program.

New Initiatives

: Created and piloted Massachusetts’ first curriculum based on Positive Psychology and Rational Emotive Behavioral Therapy (REBT), focusing on satisfaction and happiness in addiction recovery.

: Reached 10,000 people with a Social Marketing Campaign for the Chelsea Social Host Ordinance, contributing to Chelsea becoming only the second city in Massachusetts to fine and arrest adults for serving alcohol to adolescents on their premises.

: Successfully bid on 2 new Developmental Disabilities Services initiatives for Residential and Family Support that were funded for FY’12.

: Purchased Prevent crisis intervention training and facilitated the implementation and training of this best practice approach to staff and client safety throughout Developmental Disabilities Services.

Highlights

In 2011, Bay Cove opened a state-of-the-art community-based elder care residential program in Roslindale which is the first of its kind, serving 12 individuals with developmental disabilities for whom this facility promotes prolonged independence and sustained dignity.


Highlights

: Opened a state-of-the-art community-based elder care residential program in Roslindale which is the first of its kind, serving 12 individuals with developmental disabilities for whom this facility promotes prolonged independence and sustained dignity.

: Increased the capacity of our Day Habilitation services at our Community Based Day Programs by 10%.

: Opened a Family Support Center to support the information and referral needs of families of people with developmental disabilities in the Boston area.

: Developed 3 new management trainings for seasoned supervisors, while also offering a new training for future managers with a curriculum targeting those staff seeking professional growth.

: Expanded Bay Cove’s Client Information System (BayCIS), including capacity to support online completion of Individual Action Plans and Service Notes, outcomes scoring, and online management of client risk through recording and reporting system for Incident Reports.

: Successfully transitioned from QuickBooks to the web-based accounting system E-Guardian, which now allows program staff to view clients’ transactions online in the Representative Payee Department.

Outcomes / Accomplishments

: Hired and trained 305 new Bay Cove employees in all service areas and departments.

: Graduated 82% of the students (9 out of 11) in Bay Cove Academy’s senior class and achieved 100% of seniors passing the MCAS tests, including the new Science MCAS requirement.

: Graduated 51% of clients from Charlestown Recovery House, as compared to the state average of 29% for completion of services at other halfway houses in Massachusetts.

: Served more than 1,000 individuals in Developmental Disabilities programs, including Residential programs, Work and Education programs, Day Habilitation, Family Support, and Parent Support services.

: Served 138,944 meals to seniors attending congregate Nutrition sites, 4,900 of which were ethnic meal selections; and served 182,000 Home Delivered Meals, 18,000 of which were ethnic selections.

: Provided assistance through our Employment Specialists to more than 100 individuals served through CBFS in FY’11, helping 39 individuals obtain paid employment. Additionally, 108 people were served through Massachusetts Rehabilitation Commission funding, with 21 securing employment and 36 returned to work through our funding from the Department of Transitional Assistance.

: Successfully prevented eviction and homelessness for 51 out of 54 households served through our Tenancy Preservation Project (TPP).

: Provided 72,000 hours of Home Care Services to more than 500 home-bound elders.

: Provided Mental Health Services to more than 1,000 individuals through our Community Based Flexible Supports contract.

: Served 350 seniors and adults with disabilities in our five Adult Day Health programs.

: Obtained permanent subsidized housing for 28 individuals at The Cardinal Medeiros Center, while also providing permanent supportive housing for 114 older adults and transitional housing for 110 clients.

: Provided continuity of services for more than 300 families through our Family Support Program. (DD services)

: Initiated Developmental Disabilities services to more than 40 people across the service continuum in the community who previously were long term residents of nursing homes with little or no community access.

: Received almost $1.2 million in support from individuals, corporations and foundations, including 237 new donors to the agency.

: Upgraded housing opportunities for 21 people by moving them from affordable housing options that were unsatisfactory into affordable new houses and apartments.

: Offered nearly 900 in-house trainings to more than 1,300 of Bay Cove’s full- and part-time employees through the Training Department.

: Increased participation in the Fit-4-Life program by 21% over FY’10, reaching a total of 227 seniors.

: Hosted Bay Cove’s most successful gala to date, the Pearl at Fenway Park, which attracted 250 guests. In total, the Pearl’s sponsors and attendees contributed more than $250,000 to support Bay Cove’s programs, a 78% increase over the 2010 event.

: Hosted the second annual National Senior Health and Fitness Day, with more than 100 seniors participating at Kit Clark Senior Services.

: The Bay Cove Mental Health Clinic was able to transition to an online health practice management system (eHana), thereby increasing the breadth and efficiency of clinical documentation.

: Secured and modified policies and procedures to ensure client personal data is protected in accordance with Massachusetts privacy law CMR 201, a collaboration between the Bay Cove Information Technology Department and Administration.

: Successfully negotiated and implemented the new Developmental Disabilities Services Family Support contract system, further allowing Bay Cove to continue successful management of services as the largest family support provider in the state.

This year, Bay Cove led the Chelsea Mobilizing for Change Coalition, which achieved great community impact, including an increase in compliance with laws governing sales of alcohol to people under the age of 21 from 60% to 95% in the City of Chelsea.

Received the Association of Behavioral Health (ABH) “Provider Recognition Award for Outcomes” in recognition of the utilization and management of outcomes for Quality Improvement in 2011.


Child and Family Services

Bay Cove’s Early Intervention (EI) program provides therapeutic services, at home or in the community, to children under three who are developmentally delayed, have a physically or mentally disabling condition, or are at risk of developmental delay. The EI clients are Bay Cove’s youngest, and being at the most crucial stage of human development, their medical, social and behavioral needs can be many. Beyond that, though, they have the same needs as any child — to play, to smile, to know that someone cares about them. It’s this mission that a dedicated group of Bay Cove volunteers — the organizers of an effort called Fifty Families — has taken to heart for more than a decade.

It was the year 2000, and Tucker Smith was sitting in the pew of her local parish in the suburban town of Lincoln listening to a sermon that filled her with inspiration and the desire to somehow be of service to the community. The speaker wasn’t a minister, though — it was Dan Boynton, a fellow congregant and the founder of Bay Cove Human Services.

“I just remember Dan speaking with such incredible passion about his work and how Bay Cove was able to impact peoples’ lives,” recalls Smith. “It was that passion that convinced me there was a way I could help.”

Smith and a group of her friends from Lincoln had started an initiative a few years earlier, in which they’d annually set a goal of providing 50 families in need with gifts at the holidays. Inspired by Boynton, Smith and the other members of the “Fifty Families” program decided to team

up with Bay Cove’s Early Intervention Program and begin providing holiday cheer to some of Bay Cove’s youngest and neediest constituents in communities like Dorchester, Mattapan, Roxbury and South Boston. As a former preschool director and teacher, Smith says she understood from Day One the essential work being done by the EI program. “I’m a big believer in early intervention, because those first few years are so crucially important for determining the course of a child’s life.”

Today, the Fifty Families name is actually a happy misnomer — in recent years, the number of donor families has been closer to 150 and, in 2010, the group distributed 320 gift bags (filled with everything from diapers to new toys to Target gift cards) to EI families. In so doing, Fifty Families passed an impressive milestone of having brightened the holidays for more than 3,000 grateful recipients over the last decade.

Each gift bag contains something for the head (a book, puzzle or educational toy), the heart (a comforting, sentimental item) and the hand (something warm and protective, like mittens or a fleece jacket). And the close collaboration between Fifty Families volunteers and Bay Cove’s EI service coordinators ensures that the children receive personalized gifts, as staffers carefully assess each client’s individual needs and situation and supply Smith and her fellow donors with specific toy requests tailored to a particular child’s developmental level.

In addition, Smith and the other Fifty Families contributors make sure to remember the parents, including a gift card or other item for the ones who sacrifice so much for their children. “We serve a lot of families led by single moms,” says Candace Chang, Bay Cove’s Director of Child & Family Services. “It’s so nice that they get something, too — often, that may be the only time they get a gift from anyone all year.”

Chang describes that day each December when Fifty Families makes the delivery of gifts to the Boynton Child Development Center in Dorchester as a heartwarming event that signifies for EI staffers the official arrival of the holiday season. “This caravan of 12 vehicles shows up stuffed with beautifully wrapped gifts — sometimes it takes an hour just to unload them.” From there, gifts are placed in generic black bags and are brought to the respective families by their service coordinators. “The parents get to decide how and when to give the gifts — whether to say they’re from Santa, or from the parents themselves,” says Chang. “It’s a very respectful way to help these families enjoy the holidays.”

The spirit of giving is contagious and need, sadly, never takes a holiday. That’s what led Smith to spearhead a recent expansion of the charitable project, one more geared toward addressing the everyday necessities. Now, Smith and partner-in-giving Mimsy Beckwith make twice-monthly trips directly to EI clients’ homes, bringing donated furniture, silverware, cookware and other essential collected items that many families are sorely lacking. Additionally, one Fifty Families contributor from Lincoln has, for several consecutive years, donated

more than $1,000 in grocery store gift cards, which Chang distributes throughout the year to EI parents who sometimes need a little extra help.

“What they [Fifty Families] do is so wonderful, not only for the clients they’re helping, but even for the EI staff,” adds Chang. “It’s a huge lift for the service coordinators — who see the struggles these families go through every day — to know there are people out there in the greater society that really care.”

Smith’s Fifty Families experience has proven a rewarding one, and ended up being just the first step toward a greater involvement with Bay Cove — including a period of time spent on the organization’s Board of Advocates and her current position on Bay Cove’s Board of Directors. “I consider my life greatly enriched by my association with Fifty Families and Bay Cove,” she says. “Experiencing the generosity of the givers and having the opportunity to meet many of the recipients has brought me so much joy. And my time as a board member has allowed me to really see the full scope of Bay Cove and its many impacts in the community. It takes time to appreciate all that Bay Cove does, but when you do finally grasp it all, it is truly astonishing!”

“What Fifty Families does is so wonderful, not only for the clients they’re helping, but even for the EI staff. It’s a huge lift for the service coordinators — who see the struggles these families go through every day — to know there are people out there in the greater society that really care.”

Supporters like Tucker Smith and all those who participate in the Fifty Families project are a vital part

of our efforts. Their generosity makes it possible for Bay Cove to provide a complete spectrum of resources

to people facing the greatest challenges.

DavidHirschberg,VicePresidentofDevelopment

Fifty Families


Developmental Disabilities Services

Individuals with developmental disabilities benefit from varying services as their life circumstances change, and as their needs evolve over time. Bay Cove provides a continuum of care and support to meet people’s changing needs while optimizing each person’s growth toward a full, rich life. A significant way in which Bay Cove helps make that happen is by providing vocational training and opportunities for clients with disabilities to enter the workforce and experience the pride and independence that come from being a contributing member of society. One group of individuals who’ve displayed exemplary achievement within the organization’s employment program is the Bay Cove All-Stars.

With its long and storied history as home to the Boston Red Sox, Fenway Park is no stranger to the presence of all-star hitters and pitchers. However, it takes a lot more than the 25 men who step on the field of play to keep a major league ballpark running, and for more than a decade, a vital contribution to the effort to keep “Friendly Fenway” fit for fans has been made by the men and women who make up The Bay Cove All-Stars.

The morning after each Red Sox home game, a team of individuals with developmental disabilities from Bay Cove’s Bradston Street program arrives at Fenway Park. There, they spend about two hours gathering up all the cans and bottles left behind by the previous night’s fans, sorting them and packaging them up to take to an Allston recycling center for redemption. Most of the revenue from the returns pays the workers’ minimum wage salaries,

while the remainder is put into a special fund to pay for year-end parties for team members. The program is in its 12th season.

“It’s a job that these individuals take real pride in,” says Kristin Falvey, Director of Day Services for Bay Cove’s Developmental Disabilities Services division. “They feel like they’re contributing to a very recognizable part of the city, and it’s a job they can explain to others easily — that makes it a real equalizer for them, and it’s a big boost to their confidence and their social skills.”

The Fenway recycling job is one of several work options that Bradston Street clients can choose to sign up for, and according to Falvey, it’s by far the most popular. “We have a group of about 40 clients who participate, and we rotate them in and out so that everyone gets an opportunity,”

she says. “There’s never any moaning and groaning about going to work at Fenway.”

The All-Stars program is a departure from the traditional “workshop” employment model for individuals with developmental disabilities — in such programs, participants perform jobs like basic assembly work in the same facilities where they engage in their other day rehabilitation activities. It was two years ago that the Massachusetts Department of Developmental Services notified its partners in the human services field that they

wanted to transition away from workshops to a more community-immersive, supported work crew model within five years. Knowing full well the rewards clients have reaped from supported work programs, Bay Cove made the decision to embrace change immediately, doing away with workshops and switching over entirely to programs like the All-Stars.

“I think it’s pretty unique that we’ve been able to implement this so quickly,” says Falvey. “Bay Cove has always been ahead of the curve in knowing that we wanted to move away from workshop jobs. We used to have clients who weren’t accessing the community at all, and now they’re getting paid to be out there working everyday.”

One of the frequent participants in the Bay Cove All-Stars program, Dan, explains what the Fenway opportunity has given him. “When I first started working with the cans, I felt a little nervous, but I felt excited,” he says. “We learned how to be responsible and how to do the job

professionally, and how to respond to the public. I feel a lot of pride — to be here at the Red Sox stadium with people who care about me and understand me.”

Another Bay Cove client, Teresa, began participating in the All-Stars program in 2009, and it quickly became something she looks forward to each week. “It’s a good job. The people I work with are nice and I like sorting all the cans and bottles — I just put my gloves on and do it. It feels great when I get a good week’s pay. I want to keep doing this for a while.”

And for a Red Sox fan like Teresa, working at Fenway Park has some other benefits beyond the paycheck and the job satisfaction — such as getting a glimpse of her

favorite Sox player up close. “Big Papi [David Ortiz] was there the other day with some kids,” she says, grinning. “Sometimes we get to see the players practice on the field.”

Falvey says that, above all, being involved with the All-Stars program offers Bay Cove clients skills and experiences that will make their ultimate goal — greater comfort with and acceptance from the world around them — more easily attainable. “The work they do [at Fenway] really helps them develop good customer relations skills and social skills, and it’s good for evaluating individuals’ endurance,” she says. “Being a part of it really helps remove their disability from being at the forefront of every interaction.”

To learn more about the Bay Cove All-Stars program, watch our video about the program at www.baycove.org.

“We learned how to be responsible and how to do the job professionally, and how to respond to the public. I feel a lot of pride — to be here at the Red Sox stadium with people who care about me and understand me.”

The folks in this program are no different than you and I. We all feel better about ourselves when we’re

productive and contributing. They just need someone to believe in them and give them a chance, and the Red Sox

organization has done just that.

BillSprague,BayCoveCEO

Bay Cove All-Stars


Bay Cove Academy

Wayne, 18, is one of the most recent graduates of Bay Cove Academy (BCA), a therapeutic day school in Brookline that provides a highly structured learning environment for students (aged 12-21) from the Greater Boston area who have educational and social needs exceeding those that traditional public or private schools can accommodate. Here, Wayne talks about how his time at the Academy helped him develop a direction and move toward a richer life.

Wayne describes his early childhood as “a lot of time spent in programs. I didn’t go to school very much — I was in and out. I liked school depending on what class it was, or how I felt on a given day,” he says. “If I didn’t want to go, I would just stay home.”

Having grown up as the third-youngest in a family of 10 children, Wayne knows how difficult it can be to stand out in a crowd. That same struggle carried over to his education, where he admits he often fell behind in classes with large student populations. “I can’t really focus too well when I’m in a class with a lot of kids,” he says.

Bay Cove Academy’s 5:1 student-teacher ratio, however, helped Wayne receive the kind of extra time and attention from teachers that he needed to flourish, while also allowing him to forge closer connections to educators than he’d ever experienced before. “The people there really care — they just really show a lot of affection and attention to the students and they bonded with us,” he says. “The teachers really know their students — after a while, they could read me perfectly, and they knew what I was going to do before I could do it!”

Wayne cites history as his favorite subject, while admitting that “math wasn’t my favorite class — it was definitely my hardest class.” In fact, Wayne failed the state-mandated math MCAS test the first two times he

took it. “The third time, though, my teachers were just determined that I would pass. They really focused me and prepared me,” he says. “At the Academy, they really work with you when you make mistakes, and help you try to figure things out. They stuck with me when most schools probably would have kicked me out.”

The intensive, highly structured learning environment at the Academy was different from what Wayne had encountered before, but he’s quick to point out that “It was what I needed. It brought me to where I am today. As classes got harder, I learned that it was time to stop my foolishness and act like a man.”

In addition to the academic support offered at the Academy, Wayne benefited greatly from the presence of the school’s staff clinicians, who provide students with a safe outlet to express feelings and concerns. “Shana [my therapist] was really helpful to me. Every therapist I’d ever had before would sit you down and go through your whole history, all the stuff that had happened to you in your past,” Wayne says. “Shana was really focused on my present. We could just sit down and discuss the current situations I was going through, and figure out what would be the best way to deal with it. She always kept it real with me. If she had something to say to me, she would just say it to me straight, and I respected that.”

Through the Academy’s Career Development Program, Wayne spent two years interning and working at XCEL Recycling, a Dorchester-based company that obtains low-cost or no-cost materials from area businesses to be repurposed into art and classroom supplies for educators.

“I would do different stuff everyday — one day I might be breaking down boxes, and another day I might be stacking folders,” Wayne says. “It was an awesome job, and they really liked me.” Wayne’s affinity for recycling led to his first post-Academy job at UMass Boston, working in the school’s recycling department. “Bay Cove helped me get that job, and I really like it.”

As happy as Wayne is with his current work, he has his sights focused on another ambition for the future: namely, turning his passion and affinity for music into a career. “I play guitar and piano, and I’m looking to take lessons so I can get better at both,” says Wayne, who began playing

at 16 and cites The Beatles as a musical inspiration.

Most of all, though, Wayne is still able to take pride in his 2011 graduation from

the Academy. “It was definitely a big thing for me. I think I would’ve been a dropout if I hadn’t gone to Bay Cove. They kept me out of the streets, and they kept me out of a lot of trouble.”

Wayne is just the second member of his family to graduate from high school, so the magnitude of the achievement is hardly lost on him. “I stayed in school and graduated, but that doesn’t make me feel like I’m any better than anybody else,” he says. “Graduating isn’t the end, you know? You walk out of there and you got to keep going. I struggle everyday, but I just try to keep going forward.”

“I think I would’ve been a dropout if I hadn’t gone to Bay Cove. They kept me out of the streets, and they kept me out of a lot of trouble.”

Wayne’s maturity has always impressed me. It’s hard to forget the bad things that happen to us in life, but being able to forgive sets us free. Wayne’s ability to do that has been key

to him moving forward.

ShanaTurowitz,LICSW,SchoolClinician

Wayne


Addiction Services

Bay Cove Human Services has specialized in providing a continuum of drug and alcohol addiction services for almost 40 years. Detoxification, while perhaps the most intense stage of recovery, is merely the first step. As Bay Cove clients continue their journey, they have the opportunity to transition into programs offering continued counseling and maintenance treatment. Some will find their way to Charlestown Recovery House, a safe, structured residential program that Bay Cove operates in partnership with Charlestown Recovery House, Inc., where young men can connect with others in recovery, renew and rebuild family relationships and secure employment. Chuck, a 22-year-old native of South Boston, credits the program with helping him get back on the right path after an adolescence marred by drug addiction.

Chuck recalls the early factors that he believes facilitated his involvement with drugs. “I always remember having low self-esteem and getting pushed around a lot as a kid,” he says. “And when I was 9, my father left — he was gone for a few years before we saw him again. It wasn’t long after that I started using different substances.”

Marijuana came first, Chuck recalls, and then alcohol. “By the time I was 15, I was drinking heavily. Then I started getting into party drugs like ecstasy and mushrooms.”

Chuck joined the National Guard at age 17, but that didn’t deter his substance abuse. “I was in the Guard for a couple of years, but at some point I gave them a dirty urine test and got kicked out.” It was around that time, Chuck recalls, that he was introduced to the painkiller OxyContin.

“Everyone talks about that line they cross as an addict,” he says. “Up until I started using Oxy, I felt that everything I did with drugs was just fun and games. I wasn’t hurting anyone — I thought I was just having the fun I was entitled to as a teenager.”

That all changed with OxyContin, he says. “I fell in love with it the very first day, even though I’d seen the damage it’d done to family members and friends. I remember selling my bike for $800, and the money was gone in three days.”

Around the time Chuck’s son was born, he had moved onto heroin, and consequently missed most of the child’s first year of life while he lived mostly on friends’ couches and fed his addiction.

Chuck describes “a moment of clarity” that came the day he was scheduled to have a hair follicle test done, a condition of a custody case he’d initiated with his son’s mother. “This was me trying to gain more visitations with him,” Chuck recalls, “But I’d kept on using the whole time the case was going forward. I knew I would fail, so I just never showed up for the test.”

Chuck made the decision to enter a locked rehabilitation facility in Brockton, where he remained for three months. In March of 2010, he decided that he was ready to enter a halfway house, and chose Charlestown. However, Chuck initially struggled to move forward with his sobriety. “I only lasted a month, and that’s my own fault,” he says. “I wasn’t taking my recovery seriously, and I was still in touch with my old drug buddies. I figured ‘I’m not using, but it’s okay for me to be around people who are.’ Needless to say, I didn’t last too long — I slipped and started using again.”

Realizing he had let an opportunity slip away, Chuck immediately redoubled his efforts. “I went back to Brockton for another three months, and in July, I got to come back to Charlestown. This time, I had an absolutely different attitude. I got a sponsor and started working the program hard.”

Chuck says he finally embraced what Charlestown had to offer, benefiting from the counseling of program staff. “The structure of the place was perfect — it wasn’t too tight, but at the same time, they’d let me know if I was

slacking in my chores, they’d get on me about getting a job. It was definitely what I needed.”

Today, Chuck is extremely thankful for the efforts of Charlestown’s staff — specifically Program Director Susan Smith and his case manager, Rick Lewis. “The thing about this staff is that they really, genuinely care and want you to succeed. They always let you know when you’re doing well — that positive affirmation is so huge. But, at the same time, Rick could always call me on it if I was reverting back to my old ways. As a support system, he was always there for me.”

Chuck made the most of his second chance at Charlestown, flourishing and getting healthier as the months passed. All the time, the main inspiration for his sobriety remained in his thoughts: his son. “I know that if I hadn’t had him, I wouldn’t have had the reason to fight so hard for sobriety. And, at the house, they knew what

was most important to me. Rick is a dad himself, and we’ve had conversations about fatherhood that I’ll never forget.”

Chuck moved out of Charlestown Recovery House in July 2011,

currently lives with his mother and is employed at a Boston-area restaurant. Soon, he plans to begin EMT training. “It’s something that I know I’ll be good at,” he says. “I enjoy helping people.”

He’s also making up for lost time with his young son, now an energetic 3-year-old. “I have him every other weekend and one overnight each week, and I’m trying to increase that. We have a blast together. I always want to make sure my time with him is quality time. My main goal is to just become a good man and a good dad to him… to give him someone to be proud of.”

“The thing about this staff is that they really, genuinely care and want you to succeed. They always let you know when you’re doing well – that positive affirmation is so huge… As a support system, [they were] always there for me.”

Chuck is a really nice young man who truly responded to the program. We put a plan

together to keep him on track, which included a parenting class, and he’s done very well.

SusanSmith,DirectorofCharlestownRecoveryHouseChuck


Kit Clark Senior Services

Kit Clark Senior Services offers valuable social and therapeutic services to elders all across Greater Boston, geared toward helping them live happily and healthily in their old age. One of Kit Clark’s programs is Fit-4-Life, which encourages elders to keep active through a variety of physical exercise offerings and to improve their diet with the help of on-site nutritional counseling. Elnora, a longtime Kit Clark client, has been inspired by Fit-4-Life not only to stay active, but to use her own love of healthy eating and healthy living to help her fellow seniors and others in her community live fuller lives.

“People don’t realize that they can grow just about anything here in Dorchester,” says Elnora, a Mississippi native who’s called Dorchester her home since 1970. “Peaches, apples, cherries, blueberries… you don’t need a lot of space to have a garden.”

Elnora knows whereof she speaks. As one of 14 children, she grew up helping out around her grandfather’s farm, and picked up the finer points of gardening from her mother. “She was always growing something, and I learned by watching her.”

Today, many miles and many years away from her childhood days on the farm, Elnora hasn’t lost her green thumb or her affinity for fresh fruits and vegetables. She’s the Garden Coordinator for the Nightingale Community Garden, an impressive two-acre oasis on Park Street in Dorchester featuring 134 plots upon which local residents and organizations cultivate a seemingly endless array of

their own food, herbs and flowers. During the planting and harvesting season, Elnora is practically a daily fixture there, assisting novices while tending to the bounty grown on her own plot.

“What do I grow? Things I like to eat,” she laughs. “Swiss chard, collard greens, onions, different types of peppers, five different kinds of tomatoes, eggplant, all kinds of herbs…”

Most of what Elnora grows in her garden goes straight into delicious meals for her and her family, but some of the produce — like beets, cucumbers and a variety of berries — is put aside for canning, pickling and jelly-making. It’s these time-honored preserving techniques that Elnora has shared with her fellow visitors to Kit Clark’s Madden Senior Center by leading special canning workshops, in association with the Fit-4-Life program.

“I’ve been canning for years, and one day [Kit Clark dietician] Phoebe asked me if I would lead a session at Kit Clark about jam and jelly making,” says Elnora. “So, it started with me doing programs there, which I continue to do. I’ve done some presentations with schoolchildren, and now I’ve even gotten a small grant from The Codman Square Association to do a workshop for them.”

When she speaks to the elders at Kit Clark, Elnora shares recommendations for which fruits and vegetables can be canned and preserved, goes through the actual process of how to sterilize and seal jars and shares the benefits of

canning food. “There are a lot of advantages to canning and preserving, but the biggest are that it saves you money and it’s healthier,” she says. “If it’s winter and you want to serve beet salad, you thaw out some that you’ve already made. It saves you from having to pay $5 for a jar of pickles, or buy frozen fruit when things are out of season. You can use your own preserves for free — and you know exactly where they came from and that there’s no chemicals in them!”

Elnora was inspired to contribute to Kit Clark’s mission of supporting elders, in part, because of all the benefits she herself has reaped by utilizing the Senior Center. “There’s always something going on there, and right when you walk into the Center they have someone to let you know what’s happening,” she says. “The Senior Center

hosts all kinds of activities that I enjoy participating in, and I’ve made lots of friends at Kit Clark over the years. For elderly people who might not have their families nearby, the Center is a great place for getting people out of their homes to socialize and meet new people. Seniors aren’t just getting older these days, they’re getting better!”

One of Elnora’s very favorite activities at Kit Clark is Fit-4-Life. “I absolutely love all the activity and exercise. They have something for everyone — whether you like yoga, strength training, Zumba, treadmill — nice modern equipment, and the trainers and nutritionist are excellent,”

she says. “They know the right kind of exercises for people in a later phase of life, and they can tailor classes for people who are wheelchair-bound or have had strokes. They take people’s different physical states into account.”

Keeping fit is a particular priority for Elnora, who has dealt with her share of physical ailments over the years. Not only does she battle the pain of arthritis, but in 1987, she was diagnosed with systemic lupus. “Instead of going on strong steroids, I went on a very minimal program of medication and made myself keep exercising. Every time they told me to rest, I would get up and move, keep active. In 6-8 months, I was back to doing things I used to do.”

Elnora’s continued to do everything she wants to do — and is already thinking about what to plant in her garden next year — by utilizing the core tools and techniques of healthy diet and exercise that Fit-4-Life strives to pass on to all Kit Clark clients. “Whole grains, no red meat, lots of fruits and vegetables, and I try to live that healthy lifestyle,” she says. “My motto is ‘be your own medicine’.”

“I’ve made lots of friends at Kit Clark over the years. For elderly people who might not have their families nearby, the Center is a great place for getting people out of their homes to socialize and meet new people. Seniors aren’t just getting older these days, they’re getting better!”

Stressing the importance of proper diet and exercise is the mission of Fit-4-Life, and Elnora — as a longtime

Dorchester resident and a community leader — offers a great example of the benefits of both for seniors.

PhoebeFlemming,ProgramDieticianforKitClarkElnora


Mental Health Services

One of the newest additions to Bay Cove’s range of Mental Health Services is the Michael J. Gill Wellness Center in Jamaica Plain — a facility founded on the idea that physical health and mental health are two sides of the same coin. Clients who receive mental health services from Bay Cove are eligible to utilize the center (part of Bay Cove’s Community Based Flexible Supports program) to engage in activities geared toward reducing stress and emphasizing a physically healthy lifestyle. The Wellness Center offers weekly classes in everything from yoga and acupuncture to nutritional counseling, smoking cessation workshops, art journaling and Tai Chi.

On a typical Friday morning at the Gill Wellness Center, Morgan Cunningham can commonly be found checking in with co-workers, greeting visitors and, most importantly, spending time with Bay Cove clients —listening to them talk about what’s on their minds and helping to reduce their stress levels thanks to her calm and affable demeanor.

Morgan may not be a trained clinician — she’s only nine years old, after all — but this kind-hearted and affectionate golden retriever has become a welcome addition to the Wellness Center as a certified “therapy dog,” according to her owner, Bay Cove Housing Team Leader Maureen Cunningham.

“She’s just a friendly, good-natured dog,” Cunningham says. “She loves physical contact and loves people — the more petting she gets, the happier she is. She’s very calm, and we find that this translates to people who are around her.”

Morgan, who began accompanying Cunningham to the Wellness Center in August 2010, has passed the Canine Good Citizen test, administered by the American Kennel Club and utilized as a key screening tool for therapy dog certification. Cunningham says Morgan’s unflappable nature, a key attribute for any successful therapy animal, saw her pass the test with flying colors.

Studies have shown that animal assisted therapy can help improve attention skills and boost self-esteem, while also reducing anxiety and loneliness for people

with mental illness and frequently helping them become more open and engaged with the world around them.When the Wellness Center opened in 2010, then-V.P. of Mental Health Services Nancy Mahan saw an excellent opportunity to launch a pet therapy program.

Since then, Morgan has been a weekly fixture at the center, with clients making specific visits to spend time sitting with the dog and petting her, taking her on supervised walks or even brushing the long-haired beauty with a special grooming glove. “It’s relaxing for her and for them, and it helps them get a sense of the responsibilities of caring for a dog,” says Cunningham.

Wellness Center staff have also been thrilled to observe clients display a real affinity for Morgan, and through those interactions, achieve breakthroughs small and large. “We have one gentleman who comes in here — he tends to complain a lot,” says Cunningham. “When he visits, Morgan will go sit with him — and his clinicians have found that when she’s around, he’s more engaged and he discloses more. They say that their therapy sessions are actually more productive when Morgie’s there.”

Another client, Anthony, has also benefited from visiting with Morgan. “Anthony’s a very, very quiet guy who doesn’t talk much, but he’ll come and spend hours with her,” says Cunningham. “Since he’s started coming to see her, he’s begun volunteering at Franklin Park Zoo. Now, he’s talking about wanting to start a dog-walking business. It’s a slow process, but he’s moving himself toward a directed goal, and that’s great.”

And then there’s Larry, a client that Cunningham describes as “someone who can be pretty difficult to manage. He’s very loud, and has shown some aggressive behavior toward staff in the past.” Cunningham saw a

significant change in Larry’s demeanor, though, when he met Morgan. “Larry thought she would back away from him, but she came right to him. Before long, he was sitting on the floor, petting Morgan… the pair of them happy as can be.”

Cunningham feels that particular encounter was a real turning point for some staffers who were on the fence about the effectiveness of animal therapy. “I think after seeing Larry work with Morgan, it absolutely made people buy into the idea a lot more.”

And so, each Friday, Maureen and Morgan come to the Wellness Center, knowing that the quiet one-on-one time between the patient, affectionate pooch and her ever-growing collection of new friends is reaping benefits — for both. “Somehow she always knows when it’s Friday,” says Cunningham, “and she looks forward to all the extra attention she knows she’s going to get.”

“We have one gentleman who comes in here, and Morgan will go sit with him — and his clinicians have found that when she’s around, he’s more talkative, more engaged and he discloses more. They say that their therapy sessions are actually more productive when Morgie’s there.”

I’ve seen people flock to Morgan, drawn to her gentleness. People who are often uncomfortable around

others get that big, full smile on their faces, and we’ve gotten to see a whole different side of them.

NancyMahan,SeniorVicePresidentofServicesMorgan


The Pearl at Fenway Park

On the evening of May 12, 2011, Bay Cove put a new twist on its annual fundraising event, The Pearl, by hosting it at Fenway Park’s State Street Pavilion. The Pearl at Fenway Park was the most successful Pearl to date, attracting 250 guests and raising more than $250,000 in donations to support Bay Cove programs. Fenway Park also provided the perfect venue for recognizing the Bay Cove All-Stars, participants in Center House’s job training program who handle the recycling after every Red Sox home game. The evening also included a farewell tribute to Bay Cove’s retiring President & CEO Stan Connors, who was awarded a letterman’s jacket bearing the number 32 in recognition of his 32 years of service to our organization.

Boston Marathon Challenge

For the fourth consecutive year, Bay Cove was selected to participate in the John Hancock Boston Marathon Non-Profit Bib Program. Bay Cove CEO Bill Sprague and Senior Vice President of Operations Jim Laprade completed the 2011 Boston Marathon and raised more than $12,000 to support Kit Clark Senior Services’ Madden Senior Center, a drop-in center in Dorchester that helps local seniors to be less isolated, stay healthy, and continue living with dignity and independence in their community.

Development EventsSpecial events are a central component of Bay Cove’s fundraising efforts, helping the agency to raise critical funds in support of our programs while at the same time allowing us to raise public awareness of our mission and the people we serve. We extend a heartfelt thank you to all who participated in the following special events during Fiscal Year 2011.

Elsie Frank Meals on Wheels Road Race On September 25, 2010, Kit Clark Senior Services hosted the 5th annual Elsie Frank Meals on Wheels Road Race and Walk at Pope John Paul II Park in Dorchester. Nearly 200 individuals and families from Greater Boston gath-ered to run or walk the scenic course. The event raised crucial funds to support Kit Clark’s Elderly Nutrition program, which serves more than 1,100 hot meals daily at 30 lunch sites, plus 650 Meals on Wheels deliveries to homebound elders.

George C. Cutler Memorial Golf Tournament

On October 12, 2010, more than 100 golf enthusiasts participated in Bay Cove’s 15th annual George C. Cutler Memorial Golf Tournament. Played in memory of George C. Cutler, a former Center House board member and passionate advocate for the people served by its programs, this tournament has raised more than $500,000 since its inception to help individuals who face the challenges of mental illness and/or developmental disabilities to lead full, rich lives.


Leadership CircleThe following list recognizes individuals who contributed $1,000 or more to the Annual Fund or endowment in the 2011 fiscal year.

$10,000+

Anonymous (1)Laura Connors and Brian O’ConnellMr. Bruce GoodmanMr. and Mrs. Kirby A. HamiltonMr. and Mrs. James D. MungovanMs. Anne L. Rush and Mr. Michael KarczmarekMr. and Mrs. Robert F. WaltersSteve and Sydna WeinsteinMr. Eric M. Wetlaufer

$5,000-$9,999

Anonymous (1)Mr. and Mrs. Joseph C. AntonellisMr. and Mrs. Gregory P. BusconeMs. Terri Z. CampbellLaurie T. DeweyMr. and Mrs. Richard M. FilosaMr. and Mrs. Paul A. GravelineJon and Maureen HartlMr. and Mrs. Paul HeaslipMr. and Mrs. Andrew HirschbergMr. and Mrs. John S. MurphyPeter and Susan PeaseDr. and Mrs. Peter RandolphMr. and Mrs. DuWayne Sayles

$2,500-$4,999

Anonymous (1)Ms. Wendy A. BensonMr. Stanley P. Connors and Ms. Sheri McCannMr. William J. CraneMs. Jane K. Donnelly and Mr. Christopher StirlingBink and Weezie GarrisonMs. Dianne HobbsG. Lee and Diana HumphreyMs. Nancy MahanMr. and Mrs. Kevin P. MartinMr. Robert Maulden and Ms. Robin BerryMr. Arthur MurphyMr. Ronald P. O’HanleyMr. John PlanskyMr. Stanley J. RiemerMs. Donna RyanMr. and Mrs. Paul S. SamsonMr. and Mrs. Robert L. SmithMr. and Mrs. Marc N. TealMr. Robert J. ThomasMs. Michelle V. TranMs. Margaret L. Wengren

$1,000-$2,499

Dr. and Mrs. David A. AdlerMr. and Mrs. Joseph Ailinger, Jr.Mr. and Mrs. William F. AustinMs. Gabrielle BrenninkmeyerMs. Barbara CaseyMs. Michelle Y. ChanMs. Maureen Conway and Mr. Marc ThompsonMs. Mary Jo CooperMs. Pauline CurtissMr. Jack L. DaviesEstate of Edward DeMariaMs. Terry Dwyer HurleyFrederick EkJudith EmmonsMr. and Mrs. G. Keith Funston, Jr.Mr. and Mrs. Timothy GensMr. Keith Gilbert and Ms. Stacy OsurMr. and Mrs. Mark A. HermanMr. and Mrs. James F. HorgosMr. and Mrs. Robert P. HorneMr. and Mrs. Thomas E. LeggatDr. Deborah L. LevyMs. Lisa Lindman

Dr. and Mrs. David Russell LymanMr. Bill MaffieMr. and Ms. Rocco J. MaggiottoKevin and Kate McCareyMr. and Mrs. John W. McMahonMr. and Mrs. Barry L. MintzerMr. and Mrs. James F. O’NeilMr. and Mrs. William L. OakleyDan and Jeanne OuelletteMr. Barry PerkinsMr. Jerry Rappaport, Jr.Dr. Sally ReyeringMs. Josephine RobinsonMr. Charles SchiffMr. and Mrs. Robert SchuelerMrs. Gertrude SheaDr. George SigelMr. and Mrs. Thomas SkibaBill and Karen SpragueRonnie SpringerRusty StieffJacob E. and Linda C. StoneDr. Sally W. ThompsonMr. and Mrs. Michael TiltonMr. and Mrs. Francis J. TrapassoMr. James Walsh, IIIMr. and Mrs. Steve WilcoxDr. Timothy WilensMr. and Mrs. David B. Williams

Individual GivingThe following list recognizes individuals who contributed to the Annual Fund in the 2011 fiscal year.

$500-$999

Mr. and Mrs. Michael BrascoMr. and Mrs. Lawrence BuellMs. Patricia Carroll and Mr. Hilary CroachMr. Desmond Smith and Ms. Phoebe CutlerMr. and Mrs. Jonathan D. DonaldsonMr. William Donnelly and Mrs. DonnellyMr. Edward Fleck and Ms. Eileen McCormackMr. and Mrs. John L. GardnerMrs. and Mr. Carol D. HermanDr. Regina HigginsDavid and Linda HirschbergMr. and Mrs. John R. HoffmanChristel and Kenton IdeMr. and Mrs. Keith JohnsonMr. James F. Laprade and Mr. Tom LutzyMr. Stephen A. LeonardMr. Richard MandelkornMs. Jeanne MartinDr. and Mrs. Robert D. MehlmanMr. and Mrs. Brooks MostueMr. and Mrs. Kevin MundtSuzanne R. NewtonMr. Martin O’Day and Ms. Kristen M. O’BrienMr. and Mrs. Rico PetrocelliMs. Victoria D. WangMs. Jennifer Piemme and Ms. Ellen C. Wells

$250-$499

Anonymous (1)Mr. Robert E. Allison and Mrs. Nancy E. SullivanMs. Wendy L. AustinMr. and Mrs. Edwin C. Barrett, IVMs. Julie A. BattistiMr. Thomas W. BirdMs. Leanne BragdonMs. Candace ChangMr. and Mrs. Clifford S. CortDavid P. CroninMr. and Mrs. Doug CrosbyMs. Priscilla DamonMr. Kenneth DavinMs. Patricia DeckAlfred DeMariaMs. Elizabeth C. DonaldsonMr. Scott M. EllisMr. and Mrs. H. Mason Fackert, IIIMs. Ruth Harel GarveyMr. Mark HargraveMr. Michael A. HermanMr. and Mrs. Thomas HigginsKay H. Hodge, Esq.Mr. and Mrs. Daniel P. HolmesMs. Diane M. IagulliMr. David C. KaplanMr. and Mrs. Allan F. KenneyMs. Patricia KowalMr. Mark LanierMr. and Mrs. Horace E. LapradeMs. Jacquelyn A. Lenth and Mr. Andrew J. FalenderMr. Charles ManganMs. Irma Fisher MannMr. and Mrs. David L. MingolelliMr. and Mrs. Robert H. MunsonRussell and Jaime NorrisDr. James J. O’Connell, IIIMr. and Mrs. David OgdenMs. Almisha L. ReaddyMs. Vicki ReganMs. Carol RitterMs. Sara L. Rubin and Mr. David L. MontanariMr. and Mrs. Vincent M. RumasugliaMr. and Mrs. Reynold M. SachsMs. Wendy Shattuck and Mr. Samuel PlimptonMr. Todd B. SmithMr. Jonathan W. Sprague

Mr. and Mrs. John H. Spurr, Jr.Ms. Ann P. WalshDr. and Mrs. Lynn B. WeigelDr. Brooks S. White

Up to $249

Anonymous (2)Mr. Richard AaronMs. Bertina AbelesMr. Eric AdelmanMs. Victoria AdjamiMs. Courtney AlvesMs. Sheryl Lacy AndersonMs. Katherine AntonellisMs. Cecilia J. AparicioMs. Franchesca ArnoldMr. Felix D. ArroyoMr. and Mrs. Woodie ArthurMs. Kathryn AshleyMs. Irena BalgalvisKatherine and Mark BarnettMs. Gail BeaudainMs. Jan BeczakMr. Joseph BegganMr. Mark Belluardo-CrosbyMr. Ron Benham and Ms. Elaine O’ReillyMr. Georg Bernhardt-Miller and Mr. William GrealishMr. Jack BilodeauMs. Dorothy BleckingerMr. Christopher BlondaMr. James A. BoenMr. and Mrs. Eric H. BormanDrs. Jonathan and Dixie BorusMr. Robert BowerMr. and Mrs. Daniel C. BoyntonMr. and Mrs. John W. BraaschMr. and Mrs. Jeffrey BreayMs. Margaret BredinMr. James T. BrettMr. Richard BrewerDr. and Mrs. Gilbert BrodskyMs. Kathy BrooksMs. Nancy M. BrooksMs. Barbara BrownMr. Richard BrownMs. Margie E. CabreraMs. Julia CarlsonMr. Antonio CarvalhoMs. and Ms. Christine CasselsMr. Arthur N. ChampagnieMr. Francis Chan

Mr. and Mrs. Charles H. ChandlerSenator Sonia R. Chang-DiazMs. Frances K. ClancyMs. Katherine ClarkMs. Betsy ClossMr. and Mrs. Steven E. CloutierMs. Sherdena D. CofieldMr. Daniel P. CollinsMs. Kathleen M. CollinsMr. Jeffrey CookIan and Mary CooksonMr. Gary M. CowlesMr. and Mrs. Malcolm CrystalMr. and Mrs. Salvatore D’AmatoMr. and Mrs. Frederick DankerMr. Bernard DarcyMr. Somchai DarnsirichaiswadMs. Sherry DavisMs. Caryl DiengottMr. Clifford W. DixonMr. James P. Dobis and Mr. Henry T. FaalandAlan L. DonaldsonMr. and Mrs. Michael E. DonovanMr. Jeremy B. DorfmanMr. Worth DouglasMr. and Mrs. Paul DrennanMs. Adelia DuarteMr. and Mrs. DunhamMr. Andrew DusenberyMs. Jan Wiley EgdallMr. Jorge EspadaMr. Peter EversMs. Patricia FarnumMr. Rainer FelberMr. and Mrs. Lawrence FeldmanMr. Mark D. FeldmanMs. Dorothy FerulloMr. Isaac D. FineMs. and Mr. Rachel FinkelMr. Jeffrey J. FoxMr. David M. FrankMr. and Mrs. Donald G. FrankelMs. Joanne FrechetteMr. and Ms. David FrohmanMr. David GameMs. Judy L. GelfandMr. and Mrs. Lawrence GellerDr. and Mrs. Michael J. GillMs. Helen GillcristMr. Matthew GiordanoMr. and Mrs. Martin D. Golan

Mr. Steven GoldblattMs. Lorraine Goldstein and Mr. Gustaaf DriessenMs. Deborah GoodmanMr. Scott GoodrichMs. Janet GottlerMr. Glenn GoveyMs. Virginia GrahamMs. Naomi V. GrayMs. Jennifer GreeneMr. Ricky A. GreshMrs. Mollie GrobMr. and Mrs. Charles A. HalesMs. Jakia HallMs. Bonnie J. HalliseyMr. and Mrs. Jason HammondMs. Ann L. HanlonMr. and Mrs. Michael HarneyMr. and Mrs. Paul J. HarringtonMs. Amy HarrisMr. Gregory HartMr. Aaron HeilmanMr. John F. HellerMs. Ellen D. HermanMr. and Mrs. Leonard S. HermanMs. Laura Herrick and Ms. Charlene MoulaissonMr. David HobaicaMr. Charles HollinsMr. and Mrs. David HoodMr. Allan S. HumesMrs. Edna C. HunterMs. Karen JacksonMr. Jim JankunMr. and Mrs. Brian JeanMr. Michael JohnsonMr. and Mrs. William L. KamsMs. Amanda M. KasicaMs. Ann M. KellyMr. Joseph F. KellyMr. and Mrs. Joseph M. KellyMs. Bethany B. KendallMr. Peter N. KiangMr. Francis J. KirwinMr. John LapradeMs. Christine LawlessMs. Lenore A. LawrenceMs. Edna LeeMs. Patricia LeeMs. Shirley LeFeverMr. Michael LevangieMr. John Livingstone

Donor Listings

In 2011, Bay Cove received almost $1.2 million in support from individuals, corporations and foundations, including 237 new donors to the agency.


Ms. Marykatherine LonerganMrs. Arlene LopesMr. Maximiano LopesMr. Richard LorantMs. Dianne MacDonaldArtie MaharajMs. Meredith K. Mangan and Mr. Jeffrey E. TitleyMr. Joseph MarinoMr. Robert MarksMr. Brian MartinMr. Jorge MartinezMs. Sara A. MattesMr. and Mrs. Nicholas MaynardMr. and Mrs. Ernest D. MayotteMr. Paul McCannMiss Fiona McCareyDr. Dennis J. McCroryMr. Joseph Miletich and Ms. Lisa M. FernandezRichard H. MillerMr. and Mrs. Frederick P. MitchellMs. Anne L. MoradMs. Mary MorawskiMs. Virgilia MorenoMs. Jen MorrillMs. Amy MullenMr. and Mrs. Mark J. MurphyMr. and Mrs. Fred D. MyersMs. Joelle NimsMs. Joann NobleMr. and Mrs. Eliot E. NottlesonMr. and Mrs. Robert W. NoyesMr. and Mrs. Kevin O’BrienMr. Paul F. O’Donnell, IIIMr. Adam O’HaraMs. Eunice OhrtMs. Catherine A. OverholtMr. Robert PacinoDavid and Cayla PagniucciMs. Charlene PalmerMs. Priscilla M. PaquetteMr. and Mrs. Marc W. PaquinMs. Joan ParrishRolinse PaulAlan R. Perron and Dale A. PerronJane and Eric PhilippiMr. and Mrs. Walter J. PientonDon and Tracy PoulinMs. Nancy PrechtlMs. Elizabeth PreisnerMs. Maeve Rawdon

Mr. and Mrs. John ReadyMs. Gailanne ReehMr. J. Timothy ReynoldsMs. Tamara M. RizzoMr. Orbet RobersonMs. Marta RodriguesMr. Jose RodriguezMr. Harold RogersMs. Maryanne RogersMs. Betty C. RosenbergMr. Dana RoszkiewiczMs. Marissa RumasugliaMr. Ken RuppMr. and Mrs. Gerald L. RushMr. Robert RutherfordMs. Lydia Sutton SaxeMr. Walter B. SaxeHonorable John W. SearsMarva SerotkinMs. Marcia SewallMs. Mary SheaMr. and Mrs. Michael J. SheaJoan Silverman and Dick SickelsLynne and Gary SmithMr. Llyod SmithMr. Joel SolonMr. James SpillaneMr. David SpragueMr. Paul SpragueMs. Priscilla L. SpragueMs. Margaret StapletonMr. and Mrs. Frank J. SteinbergMr. and Mrs. Robert SteinbergMr. and Mrs. Thomas C. StewartMr. James SunderlandMs. Cindy SweetserMr. Dan J. Swift and Ms. Stephanie Bradley-SwiftMr. and Mrs. Michael SwiftMs. Joan M. TalaricoMr. and Mrs. Ralph F. TalaricoMs. Lisa TeixeiraMs. Sarah ThoensenMr. Paul E. TryderMs. Shirley M. TurnerMr. and Mrs. John S. ViggersMr. and Mrs. Gerald F. WaldronMs. Frankie WalkerMr. and Mrs. Eugene C. WallaceKathleen WalshMr. Robert M. Weiss and Ms. Susan Chimene

Mr. Gregory WhelanMs. Amy Whitcomb SlemmerMs. Sara WolfMrs. Shirley S. WoodsMr. and Mrs. Robert A. WorthMs. Pauline Zywaski

Institutional GivingThe following list recognizes the corporations, foundations and other organizations that contributed to programs during the 2011 fiscal year.

The Lassor & Fanny Agoos Charity FundAnonymousArts Awareness Fund at the Boston FoundationAssumption College BAE Systems Baupost Group Charitable Fund at the Boston FoundationBerman DeValerio Pease Tabacco Burt & PucilloBoston Carmen’s Union Local 589Charlestown Recovery HouseChartisCitizens Bank FoundationCity of Boston Employee CampaignColdwell Banker CARESThe Colony GroupCommonwealth of Massachusetts Employees Charitable CampaignCornerstone CorporationCTPartners Executive Search, Inc.Davlin FoundationEnterprise Community PartnersErcolini & Company LLPFidelity Charitable Gift FundThe First Parish in LincolnThe Jack & Pauline Freeman Foundation, Inc.Nehemias Gorin FoundationGreater Boston Council on Alcoholism, Inc.Grimes-King Foundation for the Elderly, Inc.Hebrew Senior LifeHSBCJaney Fund

Linde Family FoundationMargolis & Bloom, LLPMayotte Family Charitable FundMilberg LLPMurtha Cullina LLPPoli Mortgage Group, Inc.Prism Builders, Inc.Procter & Gamble Corporate Giving FundMattina R. Proctor FoundationProject BreadMargaret L. Robinson TrustSailors’ Snug Harbor of BostonCharles Schwab & Co., Inc.Sovereign Bank FoundationTD Charitable FoundationTufts Health Plan FoundationTufts Medical CenterGlen Urquhart SchoolThe Frederick E. Weber Charities CorporationMarianne J.H. Witherby Foundation

Special EventsThe following list recognizes individuals, corporations and organizations that contributed to the financial success of our special events in the 2011 fiscal year.

Anonymous (2)AKA BistroAppleton Partners, Inc.Bank of AmericaBay Cove Human Services, Inc.Charles W. Benton Company, Inc.Beth Israel Deaconess Medical CenterBlue Cross Blue Shield of MassachusettsBNY Mellon CorporationBooz & CompanyBoston Private Bank and Trust CompanyBoston WineryBoylston PropertiesCambridge Savings Charitable FoundationCanon Business SolutionsCanvas on DemandCapital One BankCarol K. Ingall Living Trust Central Boston Elder ServicesCentury 21 — Shawmut PropertiesChappy WrapCitizens Bank FoundationCognizant Technology SolutionsCommonWealth Care AllianceCristina VDataSys CorporationDSCI CorporationEastern BankThe Eastern Bank Charitable FoundationEaton VanceEisenberg Haven Architects, Inc.Ercolini & Company LLPEvercareFidelity Charitable Gift FundThe Fireplace RestaurantHarbor Point on the BayHebrew Senior LifeHewlett-PackardINGInterior Resources

James Devaney Fuel Company, Inc.John Hancock Financial ServicesJustice Resource InstituteKevin Kerr AssociatesMassachusetts State Council Knights of ColumbusKurth Association ServicesLiberty Mutual Foundation Lincoln Property CompanyLumiereKevin P. Martin & Associates, P.C.Massachusetts Council of Human Service ProvidersNew Atlantic DevelopmentNew England AquariumNova BiomedicalRiemer & Braunstein LLPRuberto, Israel & Weiner, P.C.Senior Whole HealthShepherd Kaplan LLCSignMeUp.comState Street CorporationStephen H. Peck & AssociatesStudio G ArchitectsTD BankTD InsuranceThe Colony GroupThe Maureen Feeney CommitteeTurner Construction CompanyUrban Strategy America FundWells FargoWynton Marsalis EnterprisesZoo New EnglandMs. Bertina AbelesMs. Victoria AdjamiMr. and Mrs. Joseph Ailinger, Jr.Mr. Robert E. Allison and Mrs. Nancy E. SullivanMs. Courtney AlvesMr. and Mrs. Joseph C. AntonellisMs. Katherine AntonellisMr. and Mrs. Woodie ArthurMs. Wendy L. AustinMr. and Mrs. Edwin C. Barrett, IVMark and Marco Belluardo-CrosbyMr. Ron Benham and Ms. Elaine O’ReillyMs. Wendy A. BensonMr. Jack BilodeauMr. Thomas W. BirdMr. and Mrs. Daniel C. BoyntonMr. and Mrs. John W. BraaschMs. Leanne Bragdon

Mr. and Mrs. Michael BrascoMr. and Mrs. Jeffrey BreayMs. Gabrielle BrenninkmeyerMr. James T. BrettMr. Richard E. BrimleyMs. Nancy M. BrooksMr. and Mrs. Gregory P. BusconeMs. Patricia Carroll and Mr. Hilary CroachMs. Shannon CarusoMr. Antonio CarvalhoMr. Douglas ChamberlainMr. Arthur N. ChampagnieMr. Francis ChanMs. Candace ChangMs. Frances K. ClancyLaura Connors and Brian O’ConnellMr. Stanley P. Connors and Ms. Sheri McCannMs. Maureen Conway and Mr. Marc ThompsonMs. Mary Jo CooperMr. and Mrs. Clifford S. CortMr. William J. CraneMr. and Mrs. Doug CrosbyMr. and Mrs. Malcolm CrystalMs. Pauline CurtissMr. and Mrs. Salvatore D’AmatoMs. Priscilla DamonMr. Bernard DarcyMr. Somchai DarnsirichaiswadMr. Jack L. DaviesMs. Patricia DeckMs. Caryl DiengottMr. Clifford W. DixonMs. Elizabeth C. DonaldsonMr. and Mrs. Jonathan D. DonaldsonMs. Jane K. Donnelly and Mr. Christopher StirlingMr. William Donnelly and Mrs. DonnellyMr. Ken DoughertyMs. Adelia DuarteMs. Jan Wiley EgdallMr. Scott M. EllisMr. Jorge EspadaMr. and Mrs. H. Mason Fackert, IIIMr. and Mrs. Lawrence FeldmanMr. and Mrs. Richard M. FilosaMr. Isaac D. FineMs. and Mr. Rachel Finkel

Mr. Edward Fleck and Ms. Eileen McCormackMr. David M. FrankMr. and Mrs. Donald G. FrankelMr. and Ms. David FrohmanMr. and Mrs. John L. GardnerBink and Weezie GarrisonMr. Keith Gilbert and Ms. Stacy OsurMr. Matthew GiordanoMr. Bruce GoodmanMs. Deborah GoodmanMs. Janet GottlerMr. and Mrs. Paul A. GravelineMs. Naomi V. GrayMr. Ricky A. GreshMr. and Mrs. Kirby A. HamiltonMr. Mark HargraveJon and Maureen HartlMr. Aaron HeilmanMr. John F. HellerMrs. and Mr. Carol D. HermanMr. and Mrs. Thomas HigginsMr. and Mrs. Andrew HirschbergMr. David HirschbergMs. Dianne HobbsMr. and Mrs. John R. HoffmanMr. Charles HollinsMr. and Mrs. Daniel P. HolmesMr. and Mrs. James F. HorgosMr. and Mrs. Robert P. HorneG. Lee and Diana HumphreyMs. Diane M. IagulliMs. Karen JacksonMr. and Mrs. Keith JohnsonMr. Michael JohnsonMr. David C. KaplanMr. and Mrs. Allan F. KenneyMr. Peter N. KiangMs. Patricia KowalMr. Mark LanierMr. James F. Laprade and Mr. Tom LutzyMs. Edna LeeMr. and Mrs. Thomas E. LeggatMs. Jacquelyn A. Lenth and Mr. Andrew J. FalenderMr. Stephen A. LeonardDr. Deborah L. LevyMs. Marykatherine LonerganMr. Maximiano LopesDr. and Mrs. David Russell LymanMr. and Ms. Rocco J. Maggiotto

In 2011, Development hosted Bay Cove’s most successful gala to date, the Pearl at Fenway Park, which attracted 250 guests. In total, the Pearl’s sponsors and attendees contributed more than $250,000 to support Bay Cove’s programs, a 78% increase over the 2010 event.

Bay Cove continued to grow in 2011, despite the obvious limitations and challenges posed by the current economic climate. From expanding our program offerings to being able to provide a small bonus to our hard-working direct care staff, Bay Cove has combined creative strategic thinking with fiscal responsibility to continue providing the high level of services our clients deserve.

KerryHorgos,CFOandSeniorVicePresident


Ms. Nancy MahanArtie MaharajMr. Richard MandelkornMs. Irma Fisher MannMr. and Mrs. Kevin P. MartinMr. Robert Maulden and Ms. Robin BerryMr. and Mrs. John W. McMahonMs. Anne L. MoradMs. Virgilia MorenoMs. Jen MorrillMr. and Mrs. Brooks MostueMs. Amy MullenMr. and Mrs. Kevin MundtMr. and Mrs. James D. MungovanMr. Arthur MurphyMs. Joann NobleRussell and Jaime NorrisMr. and Mrs. Eliot E. NottlesonMr. Martin O’Day and Ms. Kristen M. O’BrienMr. Ronald P. O’HanleyMr. Adam O’HaraMr. and Mrs. James F. O’NeilMr. and Mrs. William L. OakleyMs. Eunice OhrtDan and Jeanne OuelletteMs. Catherine A. OverholtMr. Robert PacinoMs. Liz Page and Ms. Marianne StravinskasMs. Charlene PalmerMs. Priscilla M. PaquetteMr. and Mrs. Marc W. PaquinPeter and Susan PeaseStephen H. Peck & AssociatesMr. Barry PerkinsMr. and Mrs. Rico PetrocelliMs. Jennifer Piemme and Ms. Ellen C. WellsMr. John PlanskyMs. Nancy PrechtlMs. Elizabeth PreisnerMr. Jerry Rappaport, Jr.Ms. Maeve RawdonMr. and Mrs. John ReadyMs. Vicki ReganMs. Carol RitterMr. Orbet RobersonMs. Marta RodriguesMr. Jose RodriguezMr. Harold RogersMs. Maryanne Rogers

Ms. Marissa RumasugliaMr. and Mrs. Vincent M. RumasugliaMs. Anne L. Rush and Mr. Michael KarczmarekMr. Robert RutherfordMr. and Mrs. Reynold M. SachsMs. Lydia Sutton SaxeMr. Walter B. SaxeMr. Walter ScheibMarva SerotkinMs. Mary SheaMr. and Mrs. Michael J. SheaMr. and Mrs. Thomas SkibaLynne and Gary SmithMr. Llyod SmithMr. and Mrs. Robert L. SmithMr. Joel SolonBill and Karen SpragueRonnie SpringerRusty StieffJacob E. and Linda C. StoneMr. Dan J. Swift and Ms. Stephanie Bradley-SwiftMs. Joan M. TalaricoMr. and Mrs. Ralph F. TalaricoMr. and Mrs. Marc N. TealMr. Robert J. ThomasDr. Sally W. ThompsonMr. and Mrs. Michael TiltonMr. and Mrs. Francis J. TrapassoMs. Shirley M. TurnerMr. and Mrs. Gerald F. WaldronMs. Frankie WalkerMr. and Mrs. Eugene C. WallaceMs. Ann P. WalshMr. and Mrs. Robert F. WaltersDr. and Mrs. Lynn B. WeigelSteve and Sydna WeinsteinMr. Robert M. Weiss and Ms. Susan ChimeneMr. Eric M. WetlauferMr. and Mrs. Steve Wilcox

In Kind SupportThe following list recognizes corporations, organizations and individuals who made gifts-in-kind during the 2011 fiscal year.

AKA BistroBay Cove Human Services, Inc.Blasi’s Cafe and The Fat Belly DeliBNY Mellon CorporationBoston WineryCanvas on DemandCentury 21 – Shawmut PropertiesChappy WrapCitizens Bank FoundationCristina VThe Fireplace RestaurantLumiereNew England AquariumOperation WarmTD InsuranceThe Colony GroupWynton Marsalis EnterprisesZoo New EnglandMr. and Mrs. Joseph C. AntonellisMs. Anna M. BarryMs. Julie A. BattistiMr. Mark Belluardo-CrosbyMs. Eileen BergerMr. John BorchardEdie BowersPrilla S. BrackettMr. and Mrs. Michael BrascoMs. Irma CereseMs. Fay ChandlerLaura Connors and Brian O’ConnellMr. Stanley P. Connors and Ms. Sheri McCannMs. Maureen Conway and Mr. Marc ThompsonMs. Jeannine CookMs. Pauline CurtissMs. Jane K. Donnelly and Mr. Christopher StirlingMs. Eleanor ElkinMs. Ruth Ginsberg-PlaceMr. and Mrs. Paul A. GravelineMr. John GuthrieMr. and Mrs. Kirby A. HamiltonMr. and Mrs. Mark A. HermanG. Lee and Diana HumphreyMs. Wendy Ingram

Mr. and Mrs. Allan F. KenneyMs. Diana KorzenikDr. and Mrs. David Russell LymanMs. Mary Beth MaiselMr. Richard MandelkornMs. Jeanne MartinRichard and Dolores MillerMs. Liz Page and Ms. Marianne StravinskasPeter and Susan PeaseMr. Michael RitterMs. Jo Ann RothschildRadna SafarikovaMr. Walter ScheibMs. Susan SchwalbMs. Janet ShaperoDr. George SigelMr. and Mrs. Robert L. SmithMr. Robert J. ThomasMr. and Mrs. Robert F. WaltersMs. Stephanie Warburg

Honor and MemorialGifts have been made in honor of the following individuals:

Daniel BoyntonJack Brett*Bob CallananDr. Caner*Edna Cardillo*Suzanne Choumitsky* George C. Cutler*Jennie DeMaria*Alan DonaldsonJanet GottlerSam Grob* Rick Hammond*Frances Herman*Claire Johnson*Phyllis and Saul Kramer*Joan LuzierJoseph ManganDon Mofford*Paul Mullen*Simon Schnatter*Bill SpragueSteve and Sydna Weinstein

*In memory of

Financial Overview

Notes to Financials

• FY11 figures presented were unaudited at time of printing. Audited figures will be available after 11/15/2011 upon request.

Consolidated Balance Sheet Audited Unaudited

ASSETS FY10 FY11

Cash and Cash Equivalents $4,795,567 $1,893,856

Net Accounts Receivable $10,564,671 $11,689,976

Other Accounts Receivable $94,215 $53,232

Prepaid Expense $364,266 $445,278

Net Land, Buildings, and Equipment $21,375,950 $22,862,035

Other Assets $3,181,975 $3,727,328

Total Assets $40,376,644 $40,671,705

LIABILITIES AND FUND BALANCE

Accounts Payable $2,360,881 $1,364,703

Accrued Expenses and Vacation $4,328,888 $3,683,682

Other Current Liabilities $1,770,312 $1,713,125

Long-Term Debt $16,148,256 $17,438,047

Total Liabilities $24,608,337 $24,199,557

Fund Balance $15,768,307 $16,472,148

Total Liabilities and Fund Balance $40,376,644 $40,671,705

Operating Income Statement Audited Unaudited

REVENUE FY10 FY11

Gifts, Special Events, and In-Kind Donations $2,144,054 $1,108,459

State Contracts $54,321,696 $56,074,672

Other Gov’t Grants and Fees $3,033,543 $3,323,830

Medicaid $8,870,425 $9,566,317

Private Insurance $8,033,876 $8,019,435

Client Fees and Co-Pays $3,249,968 $3,376,623

Rent and Management Fees $336,059 $330,089

Other Revenue $211,128 $520,619

Total Revenue $80,200,749 $82,320,044

EXPENSES

Salaries $44,708,550 $47,768,921

Tax and Fringe $8,431,060 $8,926,849

Occupancy Expense $7,257,597 $7,635,519

Operating Expense $14,371,984 $13,889,613

Administrative Expense $1,996,136 $2,010,032

Other Expenses $1,900,375 $1,385,268

Total Expenses $78,665,702 $81,616,202

In 2011, the agency supported Bay Cove employees in pursuing professional development, including certification and degree programs from Suffolk University, Simmons College and the Bay Cove-sponsored Mass Bay Nursing Program.

BAY COVE HUMAN SERVICES 2011 ANNUAL REPORT28

Stan ConnorsPresident

Bill SpragueChief Executive Officer

Kerry Horgos**Chief Financial Officer and Senior Vice President

Jim LapradeSenior Vice President

Nancy MahanSenior Vice President

Mark Belluardo-CrosbyVice President, Kit Clark Senior Services

Mary Jo CooperVice President, Developmental Disabilities Services

Hilary Croach**Vice President, Technology and Chief Information Officer

David Hirschberg**Vice President, Development

Carley LubarskyVice President, Mental Health Services

Bob RutherfordVice President, Human Resources

Ronnie SpringerVice President, Addiction Services

Candace ChangDirector, Child and Family Services

Lou FackertDirector, Training

Judy Gelfand**Principal, Bay Cove Academy

Charles HollinsDirector, Advocacy

Michele SavageDirector, Executive Office

Lisa TeixeiraDirector, Quality Improvement

Board Of Directors aspicturedabove Bay Cove Senior Management aspicturedaboveRobert F. WaltersChairperson

James MungovanVice Chairperson

Stanley ConnorsPresident

William SpragueCEO

Thomas AitesTreasurer

Joseph AilingerGregory BusconeLaura ConnorsBruce GoodmanSarah Graham**Kirby HamiltonDianne HobbsDeborah L. LevyD. Russell Lyman**Robert Maulden**William Oakley**Peter PeaseLuis Prado**Peter B. F. RandolphTucker SmithRusty StieffRobert J. ThomasSally ThompsonEric W. Wetlaufer**

Board Members and Senior Management

* as of 9/30/2011** not pictured

* as of 9/30/2011** not pictured

Foster L. AbornSarah AndrysiakFelix D. ArroyoJames AtwoodWendy L. AustinMichael J. BaldnerArchana BasiStuart R. BensonWendy A. BensonPatricia J. BlankenhornPaul BoltonJohn J. BoyleDavid BrawleyJames T. BrettRichard E. BrimleyBarbara CaseyDouglas ChamberlainJoan CirilloSherdena D. CofieldClaire ComstockJeffrey CookJune R. CooperWilliam J. Crane

Laurie T. DeweyJane K. DonnellyLyndia DowniePeggy DrayBeverly EdgehillKatya Fels SmithCorinne FergusonDaniel C. FieldTobias FisherTimothy GensMalli D. GeroKathleen GoshgarianPaul A. GravelineEmily GreensteinWilliam GroganRonald GuerrieroKay H. HodgeJames HooleyDiana Y. HumphreyHubie JonesCarolyn KainAnn M. Kelly

Board Of AdvocatesKevin P. KerrBradford J. KimlerDeborah L. LevyRobert F. LionettePaul D. LipsittArlene LopesThomas J. LuceyTom LutzyNancy Lynch-HoodBenjamin G. ManyaraHarry MargolisMary T. MarshallSusan MassenzioJuliette MayersTeresa M. McGonagleAngela MeninoDolores A. MillerJohn S. MurphyDorothy O’ConnorVictoria Palmer-ErbsJane T. PhilippiWendy PinizottoRobert Reardon

Joan ReganJohn E. RosenthalChristopher RosolPeter RothDenise Ruddy-CuginiAnne L. RushKenneth N. RyanLucy M. SachsLeo SarkissianJeffrey SeglinNancy SeglinBetty ShorrJim StevensKirk A. SykesJoanne SzamretaMarc N. TealKaren TellerKarylann WalshVictoria D. WangSteven J. WeinsteinDavid B. WilliamsLisa Worsh

Bay Cove Human Services, Inc.

66 Canal Street

Boston, Massachusetts 02114

Tel/TTY 617.371.3000

Fax 617.371.3100

www.baycove.org

A gift from a Bay Cove supporter, who wishes

to remain anonymous, helped to defray the cost

of producing this report.

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