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Frantz Honore6200 Winters Ridge
Hanover Maryland [email protected]
(301) 252-8634(410)799-7005
QUALIFICATION SUMMARY:
I am a TS/SCI cleared professional with a full scope polygraph. I offer extensive experience in IT systems engineering and IT consulting.
TECHNICAL SKILLS:
PC's (Compaq, Dell, Gateway, HP, IBM and Macintosh), MS Windows NT 4.0, Windows 2000/ XP,Novell 4.1/5.0, TCP/IP, MS Office Suites Package, UNIX (Solaris, SGI, HP AUX, AIX), Linux Red Hat, Html, Internet Explorer, Netscape Navigator, MS Office, MS Outlook, Remedy, McAfee, Heat Management Tools, Lotus Notes, Pine, Hummingbird exceed (NETBackup,VMWare)
PROFESSIONAL EXPERIENCE:
Avid Technologies Columbia MD 6/2011- Present Sr Systems Engineer Consultant
Provide system engineer Front Line Engineering/Tier 3 support for TU infrastructure. Responded to and ensuried resolution of operational issues reported by site personnel,
Provide dedicated, premium Red Hat Linux systems support to Census Decennial Systems.
Support 24X7 Monitoring centers, Tier 3 support, dataflow groups, and end users; and providing feedback to development engineers on how to improve stability and supportability Communicates effectively to business and technical groups within the TU infrastructure.
Work and support two or more commercial software products (e.g. Subversion, Track-It, Razor, TeamWare, ClearCase/Quest) used for configuration management.
Troubleshooted standard daemons and tools (NFS, NTP, BIND, APACHE, SYSLOG, logrotate, chkconfig, init scripts, curl, general networking, etc.).
Provide support to TUSCANSUN / TUSCANFIRE infrastructure front and backline
Participate in on call rotation within TU Operations & Sustainment Group
Provided expertise to set up, configure, load software, and provide administration of computers, configure and manage WANs and LANs, and other support to the program. Responsible for installing, configuring, and tracking software deliveries and assisting with TU CM issues.
Supported and troubleshooted HW/Network/OS issues on large, diverse TU mission processing systems
Generate documentation in the form of project plans, network designs, topology diagrams, to support TU Operations & Sustainment effort
Provide TU infrastructure support on misson critical collection systems Some working experience and knowledge of Agile methods
Honore Consulting Inc Hanover MD 3/2011- Present Sr Wireless Systems Engineer Consultant
Managed and maintain several Linux Windows servers in a heterogeneous wireless computing environment
Design, install, and support wireless solutions for many clients in the tri-state area Overall working knowledge of system architecture, redundancy and fault tolerance,
databases, personal computer hardware, local area networks, wireless networking, IP Voice Solutions, and cabling topologies
Provided dedicated, premium Red Hat Linux systems support to Census Decennial Systems.
Interface and worked closely with system administrators of Solaris, OpenVMS, Unix, and Linux operating systems, and the end user community to define problems and solutions and make recommendations.
Communicates effectively to business and technical groups within the company Participates in management of wireless network environment Diagnosed and resolve complex network problems requiring in-depth fault analysis and
troubleshooting skills Participated in on call rotation Design/architect wireless networks, including integration with the core LAN for
connectivity, authentication, and management services authentication, management and other relevant services
Formulate technical action plans for analyzing and resolving problems related to 802.11 WLAN networks and/or their wire line dependencies
Generate documentation in the form of project plans, network designs, topology diagrams, IP/VLAN address schemas, configuration files, site survey reports, heat maps, case notes, tech tips and best practices
Cybercore Technologies Hanover MD 8/2010- 3/2011 Sr Systems Architect Engineer
Work in a team of engineers in supporting a enterprise level NetApp SAN/NAS storage design, networking, configuration, capacity management, troubleshooting and support, particularly in large scale Solaris / Linux deployment
Provide support for NetApp footprint from competitor solutions by fostering customer relationships, educating customer technical teams in NetApp solutions & concepts, and identifying & developing way-ahead solutions for customer mission
Supported a 50+TB NetApp environment that includes: Operations Manager, Block and File based data allocations, Virtual filers, Snap shots, Snap vault and Snap lock.
Able to configure, backup and restore Network Appliances via NDMP. Administer four 6080 Network Appliances in a cluster configuration running on the 7.2.x
Data Ontap operating system. Administer filers by monitor and implementing capacity management, creating and presenting volumes and LUNs assisting in designing of the future architecture and troubleshooting and correcting filer issues
Install and configure all of NetApp hardware and software products Work with IT infrastructure Engineering group to test new NetApp technologies Install, patch and upgrade NetApp OnTap versions for all production storage systems Trouble shoot with monitor NetApp environments using, Management software ,
Operations Manager, Provisioning Manager, and Protection Manager.
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Responsible for protecting NetApp storage environments by configuring NetApp Protection software to include setting up Snap Mirror connections and NDMP
Work as a Technical team lead to Architect, design, migrate, deploy and support new data center technologies
Experience using Opsware in administrating and architecting automation solutions across large-scale distributed UNIX/Linux and Microsoft environments
Experience with software packaging (e.g. RPM, MSI, etc.) and software distribution. Use HP Opsware to push and configure software on servers Use Opsware to push out Linux, Windows, and ,Solaris, operating software to servers Work with HP Opsware for provisioning, configuration, and managing software on
servers Package software in HP Opsware to be sent out to servers on the network Patch and upgrade NetApp hardware software products Troubleshoot issues on the NetApp hardware and software when needed Some experience working with BlueCoat URL filtering of network related aspects of
remote access (VPN), authentication, digital certificates, LDAP directories including Active Directory
Architect highly complex, global solutions across the appropriate engineering environments to meet business requirements or enhance performance. Perform analyses on networks and systems to discover and document the baseline
Protect, advance, and solidify NetApp infrastructure at customer location Monitor scheduled internal and external Qualys vulnerability scans. Submit change
management tickets to keep informed of scheduled scanning activity. Coordinate a vulnerability remediation process involving submitting change tickets to
appropriate resolver teams to remediate detected vulnerabilities. Review and recommends highly complex systems investment(s) to management and
customers based on results of independent assessment of current and future performance, stability, and systems management/life cycle issues
Perform traffic analysis (e.g., link utilization, flows, latency, and other relevant metrics) to detect/determine network inefficiencies and make recommendations to relieve network congestion/optimize the networks
Provide complex technical consultation on current and proposed systems to other organizations and clients.
Manage the process to review requests for new firewall rules or firewall rule changes. Develop sufficient network domain knowledge to approve or decline requests. Conduct a periodic review of all firewall rules on a semi-annual basis (each 6 months). Create and maintain documentation of firewall rule request decisions and periodic firewall rule reviews at the levels required by policies and standard
responsible for maintaining configuration control and integrity of firewall and other Information Assurance / Computer Network Defense systems.
Work with Strong virtualization tools and concepts (VMware, XEN, Hyper-V) Worked on backup designing, implementation capacity/scaling challenges (Oracle Fusion, SAP, Web sphere, Exchange, Active Directory etc.)
Installed and configured Netbackup 7.0 master media on Solaris Linux Windows environment to provide backups to Oracle, and SQL database.
Install Oracle 10i and SQL 2008 on production servers to test backup restore and disaster recovery for future data center infrastructure to be built
Work with Oracle SQL Solaris Linux and Window’s environment on a day to day basis on the SAN network
Configured Qualys to perform Windows and UNIX (Red Hat Linux, AIX, and Solaris) server health checks in accordance with server hardening standards.
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Systems Architects Group Fort Meade MD 7/2009- /8/2010 Storage Architect Engineer
Work with IT infrastructure Engineering group to test new NetApp technologies Trouble shoot with monitor NetApp environments using, Management software ,
Operations Manager, Provisioning Manager, and Protection Manager. Responsible for protecting NetApp storage environments by configuring NetApp
Protection software to include setting up Snap Mirror connections and NDMP Responsible for designing, administering and troubleshooting a SAN solution which consists of three Cisco MDS 9513 switches, six 3070c Network Appliances running Data Ontap 7.3 in a Active-Active cluster configuration (three clusters) with 10 DS-14 disk shelves between each cluster.
Use HP Opsware to push and configure software on servers Use Opsware to push out Linux, Windows, and ,Solaris, operating software to servers Work with HP Opsware for provisioning, configuration, and managing software on
servers Package software in HP Opsware to be sent out to servers on the network Responsible for designing and maintaining Enterprise Netbackup 6.5. The environments
consist of two Solaris 10 Master Servers in a cluster formation, several Solaris media servers and Windows Media servers and 1000 clients on various platforms. The environment also has Netapp, Storage Tek Libraries.
Able to configure, backup and restore Network Appliances via NDMP. Responsible for architecting and maintaining Storage Foundation 5.1 clustering
Enterprise Vault and SQL server in a Disaster Recovery configuration. The data replication for the DR site is done via VERITAS Volume Replicator.
Daily responsibilities consist of troubleshooting failed backups, creating new policies and archiving old data, testing the Enterprise Vault DR environment, testing new patches and configurations in the lab Netbackup 6.5 environment.
Perform storage capacity monitoring and reporting to ensure that adequate data is available to assess the impact of growth trends and application changes
Assess current hardware and software technology and its applicability to the customers environment
Responsible for protecting infrastructure resources by designing and executing system backups that allow lost data to be recovered quickly and completely
Make recommendations for purchases, engineering and configuration changes Perform daily system administration tasks to include installation of new software
releases, system upgrades, evaluation and installation of patches, and conducting tape backups
Provide expert troubleshooting skills on customer system while maintaining data files and monitoring of system configuration to ensure data integrity
Resolve software related problems associated on Sun UNIX platforms Coordinate hardware maintenance and repairs with vendors Responsible for leading the practice initiatives as it relates Server and Desktop
Virtualization. Planning, designing and deploying desktop solutions within the enterprise. Responsible for using previous experience, including working knowledge of X 86
operating systems (Install/Configure), scripting knowledge, application packaging, thin client configuration, security/patching , routing, and Host based/ DNS.
Provide VMware technologies architectural design and guidance to clients and to the consulting organization in the field.
Provide technical oversight of the customers Virtual infrastructure and management projects within multiple security domains environment. Virtualization projects center
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around technical hardware / software migrations ("Physical To Virtual" and/or "Virtual to Virtual migrations) in the Windows environment, including working with SANs, backups, applications, clients, and similar virtualization tasks.
Perform other general Windows technology tasks, including running Changes, general administrative work on Windows 2003/2008 servers in support of Virtualization projects, and a variety of other tasks as assigned by the Windows's Lead Engineer
Perform weekly and monthly backups of the Oracle databases while managing the tape archival process
CSC/Eagle Alliance 2nd Job Annapolis Junction MD 01/2010- 11/2010 System Administrator Senior Professional
Provide support for moderately complex technical and team management activities related to system and database administration.
Perform moderately complex systems and database administration. Monitors and tunes appropriate systems to ensure optimum level of performance.
Oversee appropriate level software installations and upgrades and related software packages.
Install and troubleshoot Operations Agents (OVO) on Windows and UNIX servers. Create, edit, deploy, and troubleshoot Operations policies on HP Openview. Create, edit and troubleshoot Operations service configurations and maps on HP
Openview. Configure and troubleshoot network discovery, polling, and alarming mechanisms using
HP Openview. Monitored servers , firewall, sensors , switches, and routers using
HP Openview Monitored Servers, Network with HP Openview Installed, configured and customize the HP Openview to monitor, report network status, Implemented and supported Enterprise Systems Management Monitoring solution (HP
Openview) enabling robust Event Monitoring across all strategic platforms, Databases, Network, Web, SAP, TIBCO, and others as well as Service Level Agreement and Business Impact monitoring
Used HP OpenView to Maintain health of the environment by keeping the environment current with upgrades and patches and by troubleshooting and resolving issues with the associated tools
Experience working with company products, services, client documentation and storage procedures
Experience working with complex system implementations and organizational processes Collect and reviews system data for capacity and planning purposes. Analyzes capacity
data and develops capacity plans for appropriate level enterprise-wide systems. Coordinates with appropriate management
Personnel in implementing changes Assess current hardware and software technology and its applicability to the customers environment
Oversees recommend and implement appropriate level database solutions and enhancements to ensure an improvement in system reliability and performance.
Responsible for protecting infrastructure resources by designing and executing system backups that allow lost data to be recovered quickly and completely
Oversee and applies appropriate support packages/patches to maintain system integrity Support complex data/media recoverability through system backups and database archive
operations. Plans, coordinates and directs appropriate level data refresh strategies. Improvement in system reliability and performance. Supports the design and
configuration of complex system landscapes.
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Interact with client management to answer questions, problems and requests regarding complex system issues
Provide leadership and work guidance to less experienced personnel Develop and maintains appropriate system documentation to ensure that documentation is
current. Oversees the maintenance of a library of system-supporting process and procedure documentation
Assist in qualifying new system resource requirements that are to be deployed as virtual servers.
Participate in physical to virtual migrations to include planning, analysis, and coordination. Execution, and troubleshooting throughout the lifecycle of migration efforts.
Plan develop, and coordinates the operation and maintenance of current and future virtual frames in accordance with the DoDIIS Enterprise VMware Server Virtualization Solution.
Troubleshoot application, operating system(s), server hardware, network communications and storage communications problems with in the virtual frame.
Analyze software and hardware constraints to plan for new user requirements (capacity planning). Monitor performance of systems for assigned functional area. Performs diagnostics on system operations to identify' problems and trends, verify network performance. And identify potential user requirements. Tracks and resolves problems which impact continuing system operations.
Conduct meetings to discuss areas of customer concern and to obtain additional 01 clarifying data. Makes recommendations for corrective actions required. Plans and advises on implementation of revised procedures, processes, methods or approaches.
Planning and preparation for an internal server migration to migrate approximately 1000 existing physical production servers and associated data to the DoDIIS Enterprise VMware Server Virtualization Solution across multiple security networks and windows domains.
Analyze the existing migration plans and enhance/replace as necessary to accomplish the mission. Utilize the virtual frame in the test lab environments to ensure that the revised migration plans and procedures properly tested and documented and ready for production use. Performed production migrations and manage the post-migration customer/technical team support functions.
Enterprise Consulting Inc Eldersburg MD 12/2007- 7/2009 Sr Engineer,
Work withNetApp software suites such as NetApp Protection software, Snap Manager Products, and NetApp Management software suites.
Trouble shoot with monitor NetApp environments using, Management software, Operations Manager, Provisioning Manager, and Protection Manager.
Responsible for protecting NetApp storage environments by configuring NetApp Protection software to include setting up Snap Mirror connections and NDMP copies as required.
Administer Storage systems and supporting hardware: EMC, DDN, Broadcom and NetApp storage hardware and software
Experience with NetBackup 6.0 including NBU Command line, Upgrades, Scripting, migrating clients to NBU 6.0 domains, patching Master 6.0 servers, clustering NBU master servers.
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Manage and maintain several Solaris 10 Master and Media Servers utilizing a UNIX based O/S in a heterogeneous computing environment.
Experience with Mixed O/S UNIX (Solaris 8/9/10/HP/IBM and Linux Red Hat) Windows with strong administrative background.
Utilize various DB Agents like Oracle, Informix, DB2, full server recovery, restore of large DB's using NBU.
Install, patching and configuring and clustering Master/LAN/San Media Servers including restores in a disaster.
Provide recommendations for future deployments in the backup and recovery environment including, but not limited to, NetBackup 6.0 and/or 6.5
Analyze the current backup and recovery environment configuration and capacity utilization.
Experience with disk and file systems performance and tuning, network attached storage (NFS & CIFS) storage and capacity management and planning.
Implement recommendations within the current backup and recovery environment as approved by the company
Provide product specific knowledge transfer to department NetBackup administrators. Review the architecture of the backup and recovery environment Identify and review the
administrative tools available, such as graphical user interfaces, command line, and other utilities.
Provide product specific knowledge transfer to department NetBackup administrators. Review the architecture of the backup and recovery environment
Implement and support a "data center quality" service for projects using products/technologies such as: UNIX files systems, RAID disk arrays, SANs and SAN files systems, virtual storage and attachment of enterprise RAID disk arrays and SAN file system.
Recommend supplemental professional training as appropriate. Identify and assist the customer with registering for online partner portals for creating support tickets, identifying software downloads, and knowledge base resources.
Provide performance tuning on Network Attached Storage (NAS) files systems and disk arrays.
Trouble shoots backup/recovery issues, tape library management software, and archive systems management software.
Design standard implementation on backup/recovery, archival systems, disk arrays, virtual storage devices, and storage resource management software.
Design standard implementation on backup/recovery, archival systems, disk arrays, virtual storage devices, and storage resource management software.
Provide back-end technical expertise in VMWare environment issues. Proactively monitors ESX infrastructure for optimal performance and capacity planning. Provide infrastructure and architectural requirements for the implementation of new
VMWare applications and systems in consultation with the operational teams. Develop and maintain VMWare architectural best practices and standards for the
environment. Maintain all relevant documentation as it pertains to the design and support of the
VMWare environment. Design and development of disaster recovery and system recovery plans. Some experience working with designing and implementing VMware ESX 3.X, Virtual
Center, and ESX 3.X solutions Managing integrating diverse Infrastructures of VMware, Windows Server 2003, and
Red Hat Linux technologies. Assist with deploying VMWare architecture in both Windows and Linux environments
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Symantec Corp Herndon VA 6/2006- 12/2007Sr Support specialist
Solution Specialists perform pre-engagement planning, solution installation and testing on medium to large-sized VERITAS solution implementation engagements.
Identify, articulate, and help develop new sales opportunities. Design the Storage Area Network (SAN) solutions and support the installation,
customization, and integration of the solution. Provide consultant support for NetApp footprint from competitor solutions by fostering
customer relationships, educating customer technical teams in NetApp solutions & concepts, and identifying & developing way-ahead solutions for customer mission
Supported multiple TB of data in a NetApp environment that includes: Operations Manager, Block and File based data allocations, Virtual filers, Snap shots, Snap vault and Snap lock.
Prepared technical architectural and implementation design documentation for complex SAN and migration projects including remote replication and backup/recovery SANs
Responsible for reviewing and approving SAN architectures prepared by other engineer Evaluated customer environments and determine best hardware/software to satisfy
Storage needs in accordance with industry best practices Some experience in one or more VERITAS products or solutions ( NetBackup, Veritas
Cluster Server, EV ) Experience with EMC, IBM or other similar software products Experience with storage and clustering software and hardware, LAN, WAN, SAN knowledgeable in Unix/AIX/Solaris/Linux/Microsoft Exchange, etc environments Performs pre-engagement planning, solution installation and testing on medium to large-
sized VERITAS solution engagements. Work with other resources on medium sized engagements. Supports large/complex
engagements. Execute a wide range of engagements including product implementations on multiple
platforms, product architecture, proper deployment of advanced product features, product upgrades, product health checks, knowledge transfer, customer mentoring, and advanced troubleshooting.
Manages client expectations during the engagement Identify and resolves issues, and escalates as appropriate. Identify additional sales opportunities resulting from engagement work. . Interface with product development teams to share client feedback, generate
requirements and evaluate and test new product solutions. Use VMWare to do performance testing ,clustering, Monitoring and VERITAS backups Build and Manage Support Partner relationships Perform quarterly business reviews Create and monitor partner service account plans Conduct various quarterly and yearly performance reporting Develop and track key performance indicators Development of project plans including; task assignments, schedules, and deliverables Primary interface between Partner and Symantec Corporation, including but not limited
to business/support escalations Identify partner technical training needs and facilitate support readiness training Responsible for the distribution and the education of Partners on Support process Ability to work with the members of various organizations within Symantec including
but not limited to; Sales, Sales Operations, Finance, Technical Support Operations, Services Marketing, and Legal
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Facilitate and enhance license and service renewal sales Proactively identify and manage potential opportunities and issues Plan and direct own activities with minimal management supervision Assist and coordinate all administration associated with Partner Management Understanding of global operating procedures within diverse geographies and ability to
foster relationships with other Partner Managers
Quintron Systems, Inc Fort Meade MD 5/2005- 6/2006Systems Engineer
Backup Windows 2000 cluster server and Database with VERITAS Netbackup solution Build Windows 2000 cluster server /and SQL server configure them to be put on the
network Trouble network issues and connectivity problems with servers, workstations Design network and Data Flow diagrams with MS Visio Build racks and install UPS and Servers into the racks Use Enterprise Manager in SQL 2000 to trouble issue with the database Work with SQL 2000 select commands to run reports and open tables Use Query analyzer on SQL 2000 to generate data and stats when needed Work on SQL 2000 tables to makes changes to records day to day Use SQL 2000 Enterprise manager to connect to different database Use SQL 2000 Enterprise manager to trouble data base issues such as connectivity,
permission , tables Use Enterprise manager to Set up user accounts on SQL 2000 Configure ODBC32 AD so users can access SQL 2000 database on the Active Directory
network Use FTP to put files into IBM AIX system on a daily basis’s Support Dell Power Edge 2850,6800 and 6850 Set up dell server rack’s and install configure Power Edge 2850,6800 and 6850 into
racks Setup ODBC32 on desktop, laptop, servers to access database on the cluster server Use Dell Cluster Manager to monitor server if it goes down and for performance Use SSH to Perform basic UNIX admin duties on AIX , file permission, create directory
folder, rename folders, add remove users, use files editor to edit file and giving users access to certain directory’s
Ability to work collaboratively, in a team environment, with technical and management staff and customers
Use VERITAS NBU to Identify the groups, roles, and responsibilities of parties involved in the disaster recovery plan
Provide advice to clients concerning supplier products including servers, workstations, storage, network and infrastructure
Setup user’s , profiles, passwords, rights permission, on Active DIR Implement and enforce system, facility and data security measures, including resources
and procedures for disaster recovery. Administers not only hardware and operating system software, but also database and other applications software
Establish recovery priorities of critical functions and set recovery time objectives Design strategies with Netbackup for creating an integrated backup and recovery
solution Configure users workstations Maintain and update a disaster recovery plan with Netbackup to meet the needs of a
dynamic organization
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Review and document solutions after completion of project and present results to senior management
Setup NBU Backup polices to backup remote clients, servers and users groups Experience with policies and procedure for operating in JWICS, SIPRNET, & NIPRNET Experience with security policies within classified networks Use PC anywhere to remote connect and trouble shoot workstations and servers
Issues on the network
Microlink, LLC, Vienna, VA 12/2004- 4/2005Active Directory Consultant – ContractualDOD secret clearance
Monitor the performance of the systems and make performance improvements as necessary
Performs tasks for large size systems responsible for the entire installation Provided Microsoft Engineering Support for a U.S. Army Server Consolidation and
migration Project. Responsible for keeping the Unix , Windows systems running; monitoring, analyzing
and optimizing system performance, including making recommendations for improving performance; performing system backups; assigning user IDs and passwords; allocating and tracking disk space; providing consulting support and advice regarding specific applications/servers; identifying and ordering needed supplies, hardware, software and accessories; and performing hardware and software upgrades on Unix and Windows Servers
Perform analysis of Active Directory needs and contribute to design, architecture, integration, structure and installation of Active Directory including Organizational Units and Group Policy Objects
Support Windows 2000/2003 Server/Professional, Windows XP, Microsoft Exchange, and trouble shoot LAN and WAN networking technologies.
Responsible for investigating Citrix problems that occur and determine how to prevent them in the future
Setup user’s , profiles, passwords, rights permission, on Active DIR Create organizational units on Active Directory 2000 and 2003 Maintain users profiles, password , permission, rights on Windows 2000, 2003 Hands-on installing, configuring, and troubleshooting AD and W2K/W2K3 server
environments. using the Quest/Fastlane Migrator tool for AD account Support migration of Windows NT Domains and Exchange servers to Windows
2000/2003 Active Directory. Experience with Windows 2000/2003 and Active Directory Responsibility for providing extensive technical knowledge and expertise to Systems
Engineers and Administrators performing legacy application testing, migration, analysis, installation, configuration and deployment of Windows NT to W2K3 AD Migration project. Manage accounts assuring an immediate response to system connectivity problems to minimize downtime. Maintain, optimize, and support networks including verification of backup integrity and management of hard disk space. Detect crucial network hardware weaknesses and develop preventive strategies to avoid interruptions and increase system security.
Responsibility for providing extensive technical knowledge and expertise to Systems Engineers and Administrators performing legacy application testing, migration, analysis, installation,
Configuration and deployment of Windows NT to W2K3 AD Migration project. Manage accounts assuring an immediate response to system connectivity problems to minimize downtime.
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Maintain, optimize, and support networks including verification of backup integrity and management of hard disk space. Detect crucial network hardware weaknesses and develop preventive strategies to avoid interruptions and increase system security.
Travel to customer sites 50 to 100% of the time
Day and Zimmerman, Seattle WA 10/04 – 12/04Senior Server Consolidation Consultant - 3 Month Contract for Department of DefenseDOD interim secret clearance
Provided Microsoft Engineering Support for a U.S. Navy Server Consolidation Project. Analyzed current server infrastructure for hardware, software, and systems
configurations. Helped design plan to consolidate servers by moving applications from older servers to
newer servers. Submitted plan for new hardware and software, as necessary, to architect new server
solutions. Served as the lead UNIX and MS Operating Systems Specialist. Conducted interviews with customers to establish baseline operations of windows
operating systems. Assessed the infrastructural environment including but not limited to Active Directory,
DNS, IIS, Exchange and SQL. Recommended proper allocation of server resources and evaluated devices for all
applications to maximize the benefit/cost for systems Configuration. Evaluated operating procedures and processes for effectiveness and identified
opportunities for improvement by introducing IT best practices. Setup, troubleshoot, debugged and fine tunes Windows server operating systems. Evaluated, altered, and ensured the effectiveness of the operating systems and computer
performance balanced with network compatibility. Planned, implemented and tested revised or new operating systems and/or the systems
configuration to ensure optimal operation of the MS Operating Systems Travel to customer sites 50 to 100% of the time
Black Board Inc, Washington, DC 9/03-7/04Technical Support Manager
Maintained high level of technical expertise and studies vendor products to determine which best meet the company’s needs
Presented information to ITS management which may result in the purchase and installation of hardware, software, and other related equipment
Recommended network security procedures and policies Prepared and present to reports on the performance of LANs and their components to
upper management Prepared high-level documentation, policies and procedures in the area of network
management. Worked on the overall integration of the enterprise-wide network including the planning,
design, installation, maintenance, management, and coordination of the company’s LANs and external connections.
Worked with the Director of Network & Systems Technologies to acquire skills and knowledge necessary for a backup of that position.
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Supervised all aspects of desktop microcomputers, servers, routers, printers and computer room facilities management to ensure a reliable computing environment for Brookings staff
Lead teams, individuals and processes with the ability to affect significant technical and procedural improvements.
Coordinated desktop and computer room activities with the Director of Network & Systems Technologies, supervise the Computer Technicians and provides direct support to staff, external clients and colleagues
Managed technicians for desktop support and a system of work orders, assigning computer room and desktop tasks to Technicians and tracking them to timely completion
Provided technical support to the team of computer Technicians and ITS staff for problems they are unable to remedy.
Supervised Support Engineers working on Sun, Red hat, Oracle ,Sql , Windows, Exchange, and active Directory
Travel to customer sites 15 to 50% of the time
Constellation Energy Group Baltimore, Maryland 1/03-9/03Network Operations Center, Senior Systems Engineer - Contractual
Provided Enterprise network monitoring; performance and traffic management; and problem resolution for the BGE LAN/Wan Network. Furnished real-time network status to BGE Customer Care and assists with problem resolution.
Monitored diagnostics and trouble shoot with HP Open View, Monitored all backbone links and network devices, Ensured continuous operation of servers and services, and installed and upgraded
software and hardware equipment Supported over 10,000 servers 20,000+ users on a large network Provided assistance related to dedicated connections, mail, DNS, proxy and other
network services. Handled Web Hosting and Domain Name related problems. Provided support with installing, troubleshooting and maintaining the network. Provided Remote network management: allowing comprehensive service provisioning,
testing, and upgrading to be performed Used Cisco works to perform Trace route, Ping, Nslookup and Management Station to
Device Used Cisco work 2000 V 4.5, 24 x 7 Real Time Centralized Monitoring of BGE's IT
Network, Communications Systems, Distributed Systems, Applications, and Service Levels
Troubleshoot ports issues with Cisco works for utilization, unicats, broadcasts, errors, discard and multicast
Monitored backups of servers, exchange ,Database servers, with VERITAS net backup Ran and monitored back up on VERITAS net backup Monitored Data center, database servers, checkpoint firewall, HP AUX servers, Sun
Solaris servers, Exchange mail servers, DNS severs, UPS, NAS ,and Active directory server
Used citrix to Shadow users with desktop , laptop and servers issues Monitored Exchange server, Checkpoint firewall and Web servers with HP Open view
for network issues and user access Monitored and supported exchange 2000 servers Used LAN desk to support end users password , email app, desktop issues, software,
lockouts Used Terminal servers users to trouble servers issues and workstations
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Used active Directory to add new servers on the domain tree, add create modify users profile, and passwords.
Trouble-shooted end user issues such as account lock out password profile mapping drives printers folder files and server access on Active Directory
Worked with vendors and field Engineer to resolve LAN wan issues that’s effecting the network
Monitored production server for testing on Open view Monitored all Unix box such as HP Aux , Sun , Linux with Open View Used telnet into routers, switches, servers , to trouble shoot , configure , and reboot Notified management of server outage, Node down, critical errors on open view Viewed port setting on the switches and troubleshoot speed of ports look at router
configurationWith Cisco works
Added users and map drives on Novell Directory Services Supported users on Novell NetWare 6.0 and Novell Directory Services Worked closely with switches, routers, hubs, cables, racks, DSL, LRE, and the interfaces
to the WAN connection with Open View and Cisco works 2000 Performed installations, technical support, troubleshoot the operation and maintenance of
customer’s network equipment Working knowledge of trouble ticketing software (Remedy) and network monitoring
solutions Tivoli, Open View and Cisco Works. Worked as a team member with technicians and engineers to solve technical problems,
provide technical assistance during all phases of the installation, operation, and maintain of network and user equipment
Installed software configurations on routers and switches to verify their performance
John’s Hopkins University, Baltimore, MD 1/01 – 1/03School of Medicine, Institute of Medicine, Senior Systems Admin II Performed Exchange Administration functions for both MS Exchange (5.5 & 2000) and
Active Directory. Performed various Windows and UNIX maintenance tasks including: adding, modifying
and deleting users, adding printers, updating host files, changing permission and manipulating data. Installed, configured, maintained and upgraded the UNIX operating systems for development, test, and production environments
Worked from specifications to develop, modify, and maintain complex UNIX operating system software applications using vendor software releases and utilities.
Performed configuration and administration of network firewalls and intrusion detection systems
Researched and troubleshoot intermediate/complex LAN and WAN problems and provided advice for problem resolution, proper configuration of software, and related policies and procedures
Designed, tested, debugged and documented UNIX operating system software. Held responsible for applications relevant to the overall UNIX operating system, including file maintenance routines, data backup and restoration, networks, and office applications software. Supported UNIX quality assurance programs and UNIX software product reviews
Maintained Windows 2000 Active Directory, corporate file servers, network services, Windows 2000 DNS, DHCP,
Administered users and computers in Active Directory and Exchange 5.5 & 2000
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Performed Citrix/Terminal Server administration including user profile creation, deletion and modifications specific to the individual user, printing issues.
Familiarity with Mac/Unix environment including cross platform file transfer, sharing, printing.
Extensive knowledge of Ethernet and TCP/IP protocols and services for MacOS and UNIX platforms, including Apple Share IP, NFS, DNS, SFTP, SSH and DHCP
Provided support to the first-level business unit helpdesks with Outlook 97 – 98 – Outlook 2000 and Exchange issues.
Performed daily Exchange administration duties: creating, modifying and hiding mail accounts, creating distribution lists, performing mailbox movesites using Unix commands, creating and deleting public folders, adding/removing replicas to local and global public folders,
Create Exchange accounts and user accounts for in-house applications, basic registry issues, account administration, User Manger and Server Manager for Domains, EventViewer, Management Console (Virus Scan and Net Shield), and PCAnywhere.
Microsoft Outlook Exchange duties included: creating, maintaining, and troubleshooting 200+ client profiles on multiple Microsoft Exchange servers
Verizon Internet Solutions Group, Reston, VA 10/98 – 11/00Network Supervisor of LAN Wan and Web Hosting Contractual Supervised staff of over 40 verzion workers Supported 300-5000+ users, as well as respond to all NT related problems Added and subtracted users, as well as maintained and supported multi platform client-
server systems and multi-threaded applications, internet services, (telnet, FTP, WEB, Usenet Newsgroups, WAIS Database, and e-mail), and dial-in internet access via PPP in a WinNT environment
Participated in major network installations and upgrades. Troubleshoot complex network problems.
Interfaced with vendors to ensure appropriate resolution during network outages or periods of reduced performance
Installed Exchange 5.5 Server on a server computer Monitored the growth of client use. Clients include Outlook 2000, Outlook Web Access,
POP3, IMAP4, and IRC.
Managed Exchange 2000 Server messaging connectivity.
Managed connectivity to foreign mail systems. Connectivity types include X.400, SMTP, and Internet messaging connectivity.
Supervised the WAN and Web groups and adhered to a strict service level agreement of system uptime.
Increased the system uptime percentage by 22% during my tenure. Served as Technical advisor to LAN Engineering team for the global network. Served as Technical lead and lead project manager in the implementation of system wide
software and hardware upgrade at Reston, VA site Tracked trend reporting using Remedy to better manage and adhere to service level
agreements with the core business. Forecasted and projected server upgrades. Maintained and enhanced NT Server farm
including Exchange server, and Citrix server. Daily Exchange administration duties: creating, modifying and hiding mail accounts,
creating distribution lists, performing mailbox movesites using Unix commands, creating and deleting public folders, adding/removing replicas to local and global public folders,
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Monitored messages between Exchange 5.5 Server computers. Monitored messages between Exchange 5.5 systems and foreign systems.
Bell Atlantic Data Solutions Group, Reston VA 5/95 – 9/98Supervisor of Help Desk Contractual Supervised Help Desk personnel Resolved workforce disputes, evaluations, and correctional actions of personnel Developed and maintained information security programs and policies Evaluated security compliance in an integrated hardware/software environment Developed personnel skill requirements and provided training resources to personnel Maintained connectivity to NT local area and WAN within the customer site Coordinated hardware and software changes and upgrades to servers, gateways and
workstations Coordinated third party and customer-provided maintenance for all UNIX servers, and
troubleshoot problems with related, Web, DNS, and Database administrators. Performed system backups and recovery; maintained user accounts; conducted training,
maintained documentation and provided front line support for IT related problems. Provided UNIX operating system support to an enterprise network operating system and
WAN environment supporting UNIX and mainframe infrastructure. Made recommendations to management based on alternatives, costs, benefits, and
technological requirements. Assisted in problem definition, design solutions, and tested and implemented software.
Performed software installations and upgrades to UNIX operating systems and layered software packages and maintained them in accordance with established policies, procedures and service level agreements.
Performed Daily Exchange 5.5 administration duties: creating, modifying and hiding mail accounts, creating distribution lists, performing mailbox movesites using Unix commands, creating and deleting public folders, adding/removing replicas to local and global public folders,
EDUCATION: University of Maryland at Baltimore CountyComputer Certification ProgramExpert Computer Technology, Inc., Baltimore, MDHTML 4.0 -Web DesignUNIX Programming
IT Proficient Training Center, Glen Burnie, MDCisco Certified Network Associate TrainingSun Solaris OE System Administration Training
VERITAS Top Gun boot camp trainingVERITAS Enterprise Vault 5. 6. and 7.0VERITAS Netbackup 5.1 Solaris and WindowsVERITAS Netbackup 6 Solaris and WindowsStorage Foundation 4.1 Suite for Solaris NetBackup 6.0 - Log AnalysisCluster Server Windows and UNIXVolume ReplicatorStorage Foundation for UNIXNetBackup 6.0 - Vault Option
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Qwest Software 2004-2005Quest/Fastlane Migrator tool for AD account Quest Migration Suite for ExchangeQuest Migration Suite for Active DirectoryQuest Domain Migration WizardQuest Migration Manager for Active DirectoryQuest Exchange Migration WizardQuest ReporterQuest ConsolidatorQuest Migration Manager for Exchange
CompTIA Security+ 2011
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