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Funeral Service Management. Introduction. Dual Role of the FD. 1) professional 2) business person. 5 key ingredients for a successful organization. 1) management 2) manpower 3) materials 4) money 5) machinery. Management. - PowerPoint PPT Presentation
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04/22/23 1
Funeral Service Management
Introduction
04/22/23 2
Dual Role of the FD 1) professional
2) business person
04/22/23 3
5 key ingredients for a successful organization 1) management 2) manpower 3) materials 4) money 5) machinery
04/22/23 4
Management “the art and science of motivating
people toward the achievement of a goal”
04/22/23 5
FS Management “the administration of a funeral
service enterprise, the activities of which encompass marketingofficepersonnelfacilities& financial management”
04/22/23 6
Schools of Thought 1) Whole Person (Man) Total
Funeral
2) Owner/Manager/Technician
04/22/23 7
4 functions (pillars) of management1) planning: a) mission statement
b) goals & objectives
c) strategy2) organizing3) directing (actuating)4) evaluating (controlling)
04/22/23 8
Planning Establishing a Mission Statement
Describes the purpose of the organization and includes what makes it different from other organizations.
04/22/23 9
Planning (cont’d) Setting Goals and Objectives
Strategic planning: “the process of establishing an organization’s major goals and objectives and allocating the resources to achieve them” (Pride, Hughes, Kapoor 2005)
04/22/23 10
Goal “broad statements about what an
organization wants to achieve; developed in the strategic planning process; they form the basic plan or direction toward which decisions and activities are focused. They are motivational in nature and are usually stated in broad, general terms without reference to a time period”
04/22/23 11
Objectives “specific statement of ends, the
achievement of which are contemplated within a specific time period. Used in the management control process and provide a quantitative, and time framework to the organization’s goals. Intended to be accomplished by a specific date and are stated in terms, preferably in such a way that there is some measurable basis for determining the extent to which they have been achieved”
04/22/23 12
Formulating a Plan for Achieving Objectives and
Goals Plan: “outline of the actions by
which the organization intends to accomplish its goals and objectives” (Pride, Hughes, Kapoor 2005)
04/22/23 13
Types of Plans Strategy: “an organization’s
broadest set of plans, developed as a guide for major policy setting and decision making”
Tactical: “a smaller-scale plan developed to implement a strategy”
(Pride, Hughes, Kapoor 2005)
04/22/23 14
Types of Plans (cont’d) Operational: “a type of plan
designed to implement tactical plans”
Contingency: “a plan that outlines alternative courses of action that may be taken if an organization’s other plans are disrupted or become ineffective”
(Pride, Hughes, Kapoor 2005)
04/22/23 15
Organizing “the grouping of resources and
activities to accomplish some end result in an efficient and effective manner” (Pride, Hughes, Kapoor 2005)
04/22/23 16
Directing(Actuating/Leading &
Motivating) Leading: “the process of influencing
people to work toward a common goal” Motivating: “the process of providing
reasons for people to work in the best interests of an organization”
Directing: “the combined process of leading and motivating”
(Pride, Hughes, Kapoor 2005)
04/22/23 17
Evaluating(Controlling)
“the process of evaluating and regulating ongoing activities to ensure that goals are achieved” (Pride, Hughes, Kapoor 2005)
3 steps: 1) set standards 2) measure performance 3) corrective action
04/22/23 18
Basic Skills for Managers Technical
Human (people skills)
Conceptual (“the big picture”)
04/22/23 19
First Level/Line Managers
Coordinates and supervises the activities of operating employees
Common titles: office manager, supervisor, foreman
04/22/23 20
Middle Managers Implement the strategy developed
by top managers Common titles: division manager,
department head, plant manager, operations manager
04/22/23 21
Top Managers Upper-level executive who guides
and controls the overall fortunes of an organization
Common titles: president, vice president, chief executive officer, chief operating officer
04/22/23 22
Funeral Service Management
Primary Objective: fulfilling the needs of client-families and the community resulting from death
Secondary Objectives: meeting expenses; providing a reasonable return on investment; capital improvements
04/22/23 23
Factors for FH Management 1) demand 2) economies of scale 3) price vs. non-price factors 4) advertising 5) education 6) role of the FD 7) vertical vs. horizontal integration 8) planning: non-durable & durable products; service