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FUTURE WORKPLACE
Jeff McKinley
WHEREdo
youwork?
WHERE do I work?
WHERE do you work?COMMUNICATION. CONNECTIVITY. TOOLS.
Today, people workANYWHERE
atANYTIME
withTOOLS THEY CHOOSE
75%of U.S. workforce
will be mobile workers by 2020
Source: IDC
Greater AGILITY & ENGAGEMENT
43%
Of US workforceexpected to freelance
by 2020
Companies with engaged employees outperform those
without by up to
202%
Source: Accenture Technology Vision 2016 Source: Dale Carnegie
“The future of work is not a place.” -- BMC Software
Source: dsm.bmc.com
HOW do you work?
© 12/9/2016 BMC Software, Inc. FOR INTERNAL USE ONLY. Global ESO Enablement
Instant and Collaborative
Context-aware
Simpleand Easy
Intuitive
Self Service
Available Anywhere
Using MULTIPLE CHANNELS
EMAIL PHONE APPS WEB CHAT
I.T. MUST DELIVER MODERN SERVICES
Drive competitive advantage
Increase business
productivity
Boost customer
satisfaction
Transform I.T. delivery
Reduce I.T. costs and
boost efficiency
Technologies and Architectures
Employee Effectiveness
Business Context
Reimagining Workplace Technology
Changing Natureof Work
Engaging Employees
The digital workplace is a business strategy to boost employee agility and engagement through a more consumerized work
environment. - Gartner
Growth
Market FORCES
DigitalWorkplace
Consumerizationof the Enterprise
Innovation andDisruption
CustomerSatisfaction
General CHALLENGES
Run five or more catalogs
(BMC Software survey of BMC customers Q2FY16)
Lost per year by F500 Co.’s that fail
to share knowledge
(Forbes, 2012)
Per month per employee lost to
dealing with support issues
(Forrester Consulting, 2013)
© Copyright 2016 BMC Software, Inc.
Catalog Sprawl Lost ProductivityKnowledge Silos
49% $31.5 B 2 days
of S&P 500 will be replaced by 2027
75%25%of businesses will lose
competitive ranking due to digital incompetence
by 2017
The future is here.Go digital or go extinct.
Source: GartnerSource: IDC Tech
Outlook 2015
Forbes TOP 5 HR TRENDSfor 2016 & beyond
Work / LifeIntegration
Freelance Economy
Working Closer with
I.T.
Data & Analytics
Employee Experience
WHO IS DRIVING THE DIGITAL WORKPLACE?
0
100
200
300
400
500
600
700
800
900
1000
Digital workplace is consistently in the top25 search requests on Gartner.com.It did not break the top 100 in 2014.
Consumer-StyleCATALOG
EMPLOYEES WANT ANAMAZING USER EXPERIENCE
Social like Facebook
Cognizant like Google
Service-minded like Uber
Easy like Amazon
Mobile like Twitter
NEW SCREEN COMMING
Create a great first
impression
Find people, rooms and resources
quickly
Shop forEnterprise
services
EmpowerEMPLOYEES
EMPOWEREDEMPLOYEES transform the business
$2.4K
Increasing employee engagement investments by 10% increases profits
per employee by
Market value increase linked to vastly improving employee
communication.
29% Source: Workplace
Research Foundation Source: Harvard Business Review
A SMARTER SERVICE DESK
Knowledgeable workforce, satisfied customers & productivity on both sides of the service desk
Simple to UsePeople Not
Process
Consumerized
Persona Based
BEAUTIFUL EXPERIENCE
More Functionality, Fewer Clicks
Fast User Adoption &
More Satisfaction
Quick Learning &
Shared Knowledge
Social Based Interactions
Consumer-Style
Experience
ANYWHERE ACCESSiOS, Android and any other device.
The Result of a
GREATDIGITAL WORKPLACE?
How BMW drove the ultimate DIGITAL WORKPLACE
“Delivering the ultimate driving experience to our customers begins with enabling our BMW dealers with the right service, parts and vehicles just in time to meet market demand.”
— Dr. Wagner, SVP of IT
CostIncrease in
Savings
Faster
Time-to-Market
Ease of use for
90kusers WW
AGILEEmployees
PRODUCTIVEEMPLOYEES
ENGAGEDEmployees
INTELLIGENT. BEAUTIFUL. MOBILE.Powering the Modern Digital Workplace.
Think about the things you use in your daily life … the things you love to use not only because they are beautiful, but because they just work.
These things that delight you don’t occur by accident. They are designed with you, the customer, in mind.
A State of BLISS
BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for
the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast,
seamless, and optimized from mainframe to mobile to cloud and beyond.
About BMC
BMC, BMC Software, the BMC logo, and the BMC Software logo, and all other BMC Software product and service names are owned by BMC Software, Inc. and are registered or pending registration in the US Patent and Trademark Office or in the trademark offices of other countries. All other trademarks belong to their respective companies. © Copyright 2016 BMC Software, Inc.
BMC – Bring IT to Life BMC digital IT transforms 82% of the Fortune 500®.
