You are holding a new issue of “Gals Inform”, which intends to highlight new achievements of our companies, perfectly organized rest time which is able to give fresh emotions to the staff and fasten relations inside the company. Also top managers of dealership centers will share useful experience how to inspire the staff to work productively and be awarded with general recogni-tion. We noticed that feeling of insistence and aspiration to success is very similar to sport spirit. That is why our dealership centers have a good tradi-tion to support sports competitions.

We are looking forward to your offers, comments or suggestions at:

galsinform@avtogals.ua

Letter from the editors

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Direct speech

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TSM certificate — a motivation to new achievements and initiative

This spring was marked with the festive awarding of Toyota Center Donetsk “Avtogals” with the silver TSM certificate (Toyota Customer Service Management). On 14th April Donetsk dealer obtained the document proving the highest level of service mainte-nance. Toyota Corporation created and successfully implemented the system of TSM certification which aims to develop and improve dealership centers.

New TSM Certificate is a deserved award for “Avtogals” company.

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TSM program was first realized in Germany in 1994, Ukraine joined the program in 2007. Toyota Center “Av-togals” was the first dealership center in Ukraine to receive the certificate in December 2009. Besides, in June 9th,

“Avtogals” was awarded with the TSM (silver) certificate in body and paint repairs. And we wish to emphasize that for today Donetsk dealer is the only dealer in official Toyota network to be a holder of such an award. We asked the director of Toyota center

“Avtogals” Denis Chebanov what TSM Certificate means for him?

The Certificate of L2 level is a great achievement for us. It became a moti-vation to initiative and new aspirations.

Being a holder of TSM Certificates gives us a constant pursuit to move forward. Today Toyota Center “Avto-gals” is a leader according to numbers of gained TSM Certificates. It is quite evident that moving ahead is a way of living for our company, and there is no doubt that we will fight for new achievements.

Editors of “Gals Inform” congratulate Toyota Center “Avtogals” with such progress! We also congratulate all Toyota customers, because now really European level of car maintenance is available in Donetsk. To all the staff we wish optimism, professional devel-opment and aspiration for perfection.

TSM certificate — a motivation to new achievements and initiative

TSM certificate – a motivation to new achievements and initiative.

We have to provide our re-spectable customers with the best experience of buy-ing and owing a car!

Holiday

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— There are no secrets, — says direc-tor of Toyota center Sevastopol Vadim Ignatenko. For us high level of working process became a norm. One day I told my colleagues that from now on our company will live and work for our cus-tomers, our customer is above all. And it gave its feedback. I will tell you more,

“Golden Globe” was not a target, we just wanted to be the best. There was one weak moment when we though of our little experience and that the prize might go to other dealer. But our efforts were not in vain and it is quite pleasant to re-alize. This victory gives faith in the staff and proudness for the company.

But what do other dealers say? “Golden Globe” award is a step for our

main goal — to become the best compa-

The first holder of “Golden Globe”On pages of our previous “Gals Inform” issue we announced the launch of “Golden Globe” project in the group of our companies. The purpose of the project is to reach the highest standards in customer service and also to promote staff activity in the processes of pro-viding better service. In choosing a winner it is important to calculate all details: starting from the personnel image, cleanness of premises up to the information given to the cus-tomer in a correct way. According to the results of the 4th quarter the winner is Sevastopol dealer “Omega Motors”. This victory is a merit of each person in the company whose work helped to achieve high results. What is the secret of success?

”Golden Globe” was not a target; we just wanted to be the best.

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ny in Ukraine, — says director of Toyota Center “Avtogals” Denis Chebanov. — We believe that we are the best and we will strive for “Golden Globe” award.

For me as a top manager, this project is a motivational instrument, — says director of Toyota Center Lugansk “Autowind” An-drey Romantsov. I am sure that in future

“Golden Globe” value will grow, because of high level of competition between the dealers. For the company’s staff it is im-portant to hold such an award. People will feel satisfaction when everyday they see a reminder of their success.

It seems that Donetsk Lexus dealer “Donlex” has less optimistic mood. As deputy manager Sergey Divak says,

“Golden Globe” is a perfect motivation for development of personnel and company in whole. And in spite of the fact that we could not gain “Golden Globe” in the first

quarter we are not stopping to fight for it in the future.”

Alexander Malakhov, director of Toyo-ta Center Crimea “Delta Motors” says, —

“Golden Globe” — is a working index of

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Holiday

the company. It should be the purpose of each employee and a director. “Golden Globe” is an example of healthy competi-tion between our companies.

Directors of other dealership centers and representatives of managing com-pany were invited to the awarding cere-mony in Sevastopol. Besides the “Golden Globe” cup, Sevastopol dealer also won a corporate holiday which fell together with 3 years anniversary. Stunning ac-tion took place at the entertainment ground of “I am the hero” show, which is located on the territory of summer rest house “Zolotoy bereg” in Orlovka village. All the participants were divided into two teams. Ladies were united in “Odu-vanchiki” team, men — in a speaking

for themselves team — “Real guys”. The competition plan had a lot of surprises for the participants. Each player could be Batman among New York City skyscrap-ers and famous Indiana Johns, solving the most difficult puzzles of ancient lab-yrinths. The competition was very tense. At the end ladies team “Oduvanchiki” be-came an apparent leader, and we con-gratulate them with victory from all our heart! What can be said? Our ladies are not just beautiful but also strong!

At the holiday were present all the per-sonnel of the company with their families. Children did not feel bored as well; they were engaged with other sort of competi-tions. Speaking in one word — the holiday was great! Each person of the company

enjoyed bright joyful hours and emotions. “Golden Globe”

project is in its full play, so each com-pany has equal rights for success.

Let us congratu-late Toyota Center Simferopol “Ome-gaMotors” with their victory and 3 years anniversary. We wish you new achievements and a desire to win and be the first!

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The topic of the issue

Dealership centers started to get ready long before the tournament. Teams were training hard wishing to get the Challenge Cup. Last year’s winner Donetsk team

“Avtogals” — was proudly demonstrating its trophy to other teams. This time with the support of Sevastopol Toyota dealer all other dealers were gathered in a sports club “IKS-FIT”. All teams and fans hoped and longed for the victory. So after the formal opening ceremony, main jury tossed the teams defining the order of tournament and tense fight has started.

Fans and sportsmen were involved in an exciting competition. Players were fighting for each point and were demonstrating high skills level. Let us pay your attention once again, there were ordinary employees of dealership centers

in the teams. The main question was — Who would become the winner this year? Meanwhile the juries were counting each teams’ points the participant had dinner to renew energy for the next set of tennis competitions.

So, the moment which everyone has expected with heart aflutter has come. The main jury of competitions Yury Pasechny declared the winner at last — it was Toyota Center Donetsk Avtogals counting 11 points. Donetsk team had such players as Sergey Degurko (the captain), Yury Balashov, Andrey Golovko and Artem Kramchaninov. What can be more pleasant for the team and its fans as the second confident victory?

The second place in the tournament took Simferopol team of Toyota center “Delta Motors”; they scored 8 points (Alexander

Sevastopol tournament showed no losersCorporate spirit and corporate unity… It is not just formality it is a definition of a friendly family. It is pleasant to talk about warm relations and common interests which unite people in the group of our companies. Even though these companies are in different cities of Ukraine, there is no division into friends or foes. That is why a corporate table tennis tournament which held 30th April in Sevastopol was a real fun and joy.

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Malakhov, Vyacheslav Shetinin, Sergey Shapovalov and Vladimir Gorbatko). The second and the third place were separated from each other with just one point, and it was taken by Toyota Center Lugansk “Autowind” (Anatoly Melnik, Andrey Nosachev, Denys Zhuravsky and Igor Novosed). Though players from Lugansk were very active, and if there was a nomination “Aspirating for victory”, we are certain that Lugansk team would take it. The fourth place was taken by the host of table tennis tournament Toyota Center “Omega Motors”. And Donetsk team “Gals Motrors” has taken the fifth place.

The end of the tournament was a moment of excitement — it was a joy of team spirit and happiness from victory. We have to say that there were no losers at the tournament, there were the teams

who just let other teams win. All the teams were united with corporate spirit and awarded with positive emotions and pleasant communication. “Gals Inform” editors congratulate the

winners and thanks Sevastopol Toyota Center “Omega Motors” for the support in the organization of table tennis tournament. We hope that next corporate tournament will give up as much fun and positive spirit as this one. And we also wish to everyone new victories and undertakings.

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With name of Toyota

This tournament was organized not for the first time. Experience of DATA (Donetsk Association of Tennis Amateurs) gathered 15 teams from Donetsk and region. Tense competition held from morning till late evening. In spite of the fact that tennis amateurs played, they were as strong and goal — oriented as professional sportsmen. Good form, regular trainings, healthy way of life — is a recipe for success. Though sometimes it was really hard for the players. Two

tournament days were tense, just on the second day, in the late evening judges highlighted the names of champions. The results of two days competitions were: team “Drive” from Lugansk took the first place. The second place took team from Mariupol “Uragan”. The third place took Donetsk team “Viagra. There were also teams “Chocolate”, “Stihiya”,

“Toyota”, “Cadillac”, “Marcel” and others. Those who could not win this year will try their chance next time. We want to wish to everyone: not to stop, train hard and achieve success. The tournament finished, sportsmen were waiting for the awarding ceremony and there was also a surprise to everyone. Except for the traditional medals and diplomas there were memorable presents from Toyota Center “Avtogals”.

“Toyota – Open 2011”: Tournament for strong and goal – oriented

Toyota Center Donetsk “Avtogals” takes part in different sports movements with a great pleasure and supports active people. Approving its aspirations, “Avto-gals” once again takes under patronage tennis tournament “Toyota – Open 2011”, which was held at the courts of tennis club “Calinova Balka” 18–19 June.

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Good form, regular trainings, healthy way of life —is a recipe for success.

We sincerely congratulate the winners of “Toyota – Open 2011” and wish good form and new success at the courts. We also thank the partners of the tournament

“Credit Agricolle Bank” and Insurance Companies “AXA” and “Ingo Ukraine”.

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With name of Toyota

The participants arrived from different cities of Ukraine: Crimea, Kharkov, Donetsk and Lugansk redions, Dniepropetrovsk, Zaporozhye. This year there were competitions in time. The route had three or four points which had to be flown round. The pilot who did it the first was the winner. The results and points of three days competitions were summed to identify the leader.

Fly or drive Toyota — proved in action!Paragliding — is quite young kind of extreme sport but it has millions of fans all around the world. From 2nd to 5th June at Karachun Mountain between Kramatorsk and Slavyansk the 5th Championship of paragliding in Donbass was held. As Toyota crossovers` motto claims “Fly or drive Toyota”, Toyota Center Avtogals became a partner of the event.

To be helpful at the competitions “Avtogals” company offered Toyota Highlux as a car supporting the pilots. The main role of the car was to catch those pilots who had to land urgently. This quick transportation helped some pilots to make a double start. Also the car had to fulfill other missions – to save someone, for example.

Off road qualities of the vehicle helped the doctor to reach the place in time and

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provide first aid for the sportsman who was transported to the hospital after that. The car helped the pilots in the far districts, where no single soul could be found. So all the participants could be convinced in the motto “Fly or drive Toyota”, it came to be not just a commercial motto but a real fact.

Some sportsmen saw huge potential in the car except its effective design. Denis Ukraintsev, a pilot from Kharkov as a thanks for support, shot an amazing video about Toyota Hilux which you could be watched at web site of “Avtogals” at the

“Press center”. It is necessary to mention that “Avtogals”

Company did not forget the pilots as well. Three main winners were presented with memorable souvenirs from Toyota. They would be not just reminders of the victory but also the reminder that in history of air conquering there was a truthful fact “Fly or drive Toyota”.

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Promotion

We can surely say, not in a shy way, that the event happened to be pompous.

Car column decorated with flags moved along the central streets and densely populated regions; this rally certainly raised the interest of people. During the race, auto fans were offered full

information about any Toyota model and a test drive of course. As sales consultants say, it was very important that people could experience driving qualities and comfort of Toyota themselves. But what do people say? — I knew that there is official Toyota

Mariupol Motor rally showed Toyota to its citizensAt the end of June, “Azovmotor” company organized motor rally which ran across the streets of the city. This motor rally was a part of program, it aimed to show and high-light Toyota brand and “Azovmotor” Company, which represents Toyota in this indus-trial city for the 2nd year already, and gives the possibility to buy Toyota and perform car maintenance.

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service station in the city, but just discovered that there was a showroom as well after talking to sales consultants, — says Sergey, who was test driving Toyota.

Motor rally was an exciting event for Mariupol. At any place where car column stopped: central square, trade center parking, it raised genuine interest with the public. At one of such stops just married couple made an improvised photo session for their family album. Well, we really are pleased that sparkling Toyota cars awaken so many positive emotions and become a part of history of just born family.

Toyota Service “Azovmotor” plans to continue its good tradition to show people of Mariupol Toyota vehicles represented in the showroom.

One day father of one reach family decided to take his son to the village to show how poor people can be. They spent the whole day and night at the poor man’s farm. When they returned home father asked his son:

— How did you like the trip?— It was amazing, Dad! — Did you see how poor people can be? — Father asked.— Yes. — And what have you learnt?

Son answered:

— I saw that we have just one dog in the house, but they have four in the yard. We have a swimming pool in the garden, but the have a harbour without boundaries. We light our garden with lamps, but they have the light of stars. We have a small lawn, but they have a horizon at the backyard.

Father lost his speech from son’s answer. But his son added:

— Thank you, Dad that you showed me how rich those people are.

Does not it depend from which point we look at the world? Having love, friends, family, health, good mood and positive attitude to life, we have everything! But it impossible to buy anything from mentioned above. It is possible to obtain any material things even for future, but if our soul is empty — we obtain nothing then!

Wise men tales

Real wealth

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Корпоративное издание ООО «Галс Моторс»

Редакция:Редактор — Чижиков В. Ю.Верстка — Немченко В. В.Корректура — Светличная Л. Л. просп. Богдана Хмельницкого, 55, 2-й этажг. ДонецкТел.: (062) 311-83-38Факс: (062) 311-86-46galsinform@avtogals.ua

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