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Digital Intelligence in InsuranceGetting value from your digital investments
SpeakersModerator• Keith Johnson – SVP, Global Insurance Digital Lead, EXL
Panelists• Bruce Baude – Chief Operations & Technology Officer, CNO Financial Group, Inc. • Keith Bexell – VP COO, Individual Insurance, Prudential• AJ Ijaz – Vice President, Retirement Plan Services, The Standard
Digital is constantly evolving at an accelerated pace
The vision of success The technology itself
The consumer demands The way we work
EXL & HBR surveyed 800+ executives about their digital priorities
Source: EXL-HBR Research on Digital Transformation – April 2018
…But, only a few are achieving positive outcomes
33%
Source: EXL-HBR Research on Digital Transformation – April 2018
There is a big gap between expectations and outcomes
70% 30-50%
30%48%
20% 3%
of transformation programs fail
of all initial RPAimplementations fail
of companies haveimplemented A.I. into aservice or process at scale
of data assets are used
of companies’ data meetsbasic quality standards
of companies are notprepared to executebusiness transformation
McKinsey EY
HBR
EXL
Forbes Insights
BCG
Only
OnlyOnly
The missing piece, Digital IntelligenceC
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