Glasgow Community Planning Partnership

Neighbourhood Management Update

Newlands/Auldburn Multi Member Ward

Background

• local communities and service providers working together to improve and join up services

• responding to local need• introduced in Glasgow in 2007• underpinned by robust evidence gathered

from residents surveys in 2007 and 2010/11• specific focus on community safety, cleansing

and environmental issues

Outcomes

• outcomes: focussing investment in key priorities and re-alignment of some local services

• After first survey:• Improved partnership working and local action plans• Increase in community policing• Road safety improvements• Extra investment in children’s play areas; and• Improvements in public spaces

Impact of Neighbourhood Management Approach

2010/11 Survey demonstrated successes:• Increase in feelings of safety in neighbourhoods• Improvements in ratings of police, transport, health,

and youth & leisure services• Increase in percentage of residents rating parks/open

spaces, peaceful environment, road safety and children’s play areas as good

But also highlighted growing concerns:• noisy / problem neighbours, street drinking and rowdy

behaviour noted as being on the increase• Litter, dog fouling, untidy gardens and communal areas

causing more concern compared to 2007

Newlands/Auldburn Results (1)

• high satisfaction with local neighbourhood as a place to live

• most residents feel safe in neighbourhood• most rate a range of public services as good

including rubbish collection, local health services, and transport

• what would local residents change?– cleaner streets– more police on the streets– more leisure facilities

Newlands/Auldburn Results (2)

• residents are least positive about a number of amenities/facilities of Newlands/Auldburn:– youth provision/activities for young people– children’s play areas

• most commonly reported problems:– vandalism/graffiti– drunk or rowdy behaviour– street drinking

• environmental issues of concern:– litter– dog roaming/fouling– graffiti

Partnership Responses (1)

Community SafetyRecent statistics for Newlands/Auldburn have shown:• violent crime down 78%• vandalism down 39%• disorder and Anti-social Behaviour Incidents (Reported by

the Public) down 19%, but• drunk and disorderly up 17%

• 100 Community Police officers (10 in Newlands/Auldburn) now supplemented by Community Investigation teams

• In 2011/12 Community Police officers continued to carry out high visibility patrols in line with enhanced local intelligence

• 9 CCTV cameras in ward – captured 214 incidents in 2011/12

Partnership Responses (2)

Community Safety• Almost 2,400 Anti-social behaviour incidents 2011/12,

with slight reduction noted in first half of 2012/13 • GCSS Offender Management - 152 warning letters

issued to first time offenders by GCSS in 2011/12, 13 referrals for intervention visits

• 10 Anti Social enforcement measures carried out• Joint Action on Alcohol Initiative (JAG) to tackle alcohol

and Anti social behaviour – 2 drinking dens identified and removed in Oct/Nov 2011

• Strathclyde Police have targeted and disrupted the sale of alcohol to young people and taken action against licensees that have broken the law; and

• by issuing fixed penalty notices and reporting offenders Police have proactively target drinking in public places

Partnership Responses (3)

Environment• Local Operational Working Groups are key to

responses to local Neighbourhood Management Issues across the city

• Play area improvements totalling £420K in past 3 years – Holmlea Play Park restoration

• Graffiti removal service – 869 incidences removed in 2011/12 – 290 for 2012/13 to date

• Neighbourhood Improvement & Enforcement Services – 733 volunteer hours invested in Newlands/Auldburn ward in 2011/12 – 55 clean-ups undertaken

• GCSS noise service team address excessive domestic noise - 172 calls responded to by noise service since April 2012, 64 premises visited

Partnership Responses (4)

EnvironmentCommunity Payback Service instances:• Mansewood Allotments clean-up, St Convals Primary

fence painting, Shawbridge Street clean up, Pollok Country park railings and litter bin improvements, and Mansewood Community Centre general painting

• Community Enforcement Officers – additional resources in each multi member ward including a dedicated local officer – 706 hours of uniformed patrol in Newlands/Auldburn during first 6 months of 2012/13 – 16 Fixed Penalty Notices

Partnership Responses (5)

Cleansing• 117 local Street Cleansing requests to L.E.S. in past 12

months• 261 local requests to LES for local park maintenance in

2011, down from 553 in 2010• 343 requests for Clean Glasgow/LES Rapid Response

Teams (RRTs) in 2011• RRTs provide a flexible and multi-skilled response to a

range of cleansing and environmental issues – delittering, fly-tipping clearance, dog fouling, over-grown areas

• work closely with GCSS resources, especially Neighbourhood Improvement & Enforcement Services

Partnership Responses (6)

Cleansing• Dog Fouling – New Initiative launched August 2011 –

education, encouragement, enforcement – 8 periods of enhanced enforcement patrols – 16 weeks of patrols between 7-9 am and 4-6pm - 7 Fixed Penalty Notices (FPNs) issued since April 2012

• Fly-tipping and domestic waste – 96 complaints in ward during 2011/12 (<2% of city total) – two-thirds of which related to domestic refuse storage

• Enforcement actions – no FPNs issued in 2011/12 for commercial waste and just 1 Statutory Notice

• Improvements in service delivery identified – surveillance, intelligence, enforcement, co-operation with residents - identify and address root cause of back court issues. Become more proactive rather than reactive

Local Area Partnerships

• Current review and restructuring of Community Planning

• Local partnership structures that are responsive to the emerging agenda, and to the needs of the communities they serve

• Local Area Partnerships will provide an enhanced forum to connect local representatives with service providers, and to share views on a range of issues and improve co-ordination of local services

Local Area Partnerships

• the ‘Neighbourhood Management’ agenda will provide a potential focus for the new Partnerships

• Membership will be taken from the existing Area Committees with a wider CPP representation. E.g.

• All local Glasgow City Council Councillors• Community resident representatives • Local Inspector – Scottish Police Service• Local Commander – Scottish Fire and Rescue• Community Health Partnership Representative• Plus others as appropriate

Further InformationPartnership & Development TeamDemocratic ServicesGlasgow City Council4th Floor, 20 Cochrane StreetG1 1HL0141 287 0060

• E-mail: cpp@glasgow.gov.uk • Web: www.glasgowcpp.org.uk

• www.strathclyde.police.uk/your-community/ • www.cleanglasgow.com/• www.saferglasgow.com/

Thank You