Goodwill Goodwill Industries of Northeast Texas, Inc. - 2016 … · 2017-09-18 · Goodwill Industries’ success is based on the . dedication and hard work of our leadership and

2016 ANNUAL REPORT

A Message from the ChairmanDear Shareholders,

Goodwill Industries’ success is based on the dedication and hard work of our leadership and the active community-support base of citizens in all localities that Goodwill Industries of Northeast Texas serves. We also have strong community partnerships with businesses, such as Lowe’s Distribution and Wal-Mart, that may hire multiple clients each year from our Employment Programs.

Goodwill strives to give people a “hand up rather than a hand out”. We also strive to make a positive difference in the lives of the people we serve and to have a positive impact in our community.

Goodwill Industries Workforce Development Department continues to serve individuals with disabilities & disadvantages in all of the organization’s territories. The organization continues to be the primary provider of individuals with disabilities and/or disadvantages, as a vendor for Texas Workforce Solutions Vocational Rehabilitation Services. Goodwill’s Workforce Department has a tenured staff that strives to meet the needs of clients, so they can reach successful independent employment outcomes.

Bradley NassChairman of the Board

We are grateful to those who support our work.”

Goodwill Industries of Northeast Texas

2206 E Lamar St. Sherman, TX 75090

903.893.3145

goodwillnorthtexas.org

goodwillnorthtexasgoodwillnt

2 Goodwill Industries of Northeast Texas Annual Report

In May 2014 Goodwill became CARF accredited for the second time. We are the fourth Goodwill in the great state of Texas to achieve such a high standard.

CARF Accreditation ensures and verifies that Goodwill sets the standard for all other service providers in the following areas:

• excel in all areas of our operation

• recognized leader through our service area in providing the best and most up-to-date services

• commitment to continuous process improvement

• continuously improving skills and competencies of our management staff

• continue to model our integrity and professional image in every activity we undertake

• be in compliance with all safety requirements to ensure a safe and secure work environment for our employees and clients

• commitment to providing high quality programs and services that will best meet the needs of consumers and customers

• recognized as a trustworthy and effective partner

• operate our organization ethically, responsibly, and in a judicious manner

• demonstrate positive examples for our employees to follow

• continuously assess the needs of our community in order to be able to address them and remain a strong and viable resource for our consumers

• stay abreast of changing trends and evaluate how best to deliver services that our consumers demand

We have proven executive talent in place to continue the growth and mission of the organization.

A Pattern of DignityGoodwill inspires hope and self confidence,

helping people from all backgrounds and walks of life to feel successful, valuable, and dignified.

CARF Accreditation

3Goodwill Industries of Northeast Texas Annual Report

Goodwill gives back

to its employees.

Bradley Nass Chairman Sherman

Ken Dacus Vice ChairmanDenison

Jeff Dale SecretarySherman

Twila Crick TreasurerSherman

Patrick FlynnSherman

John Randall, O.D.Sherman

Rock ThurstonPottsboro

Eric RossSherman

Jeff RobinsonSherman

J.D. BrockhartFairview

Giles BrownSherman

Charles BrownSherman

Charles FenoglioArgyle

Jacob EstesMcKinney

Jana EndlerMcKinney

2016 Board of Directors


Goodwill gives back

to its employees.

Sitting Board carries forward, and adds two new members

Peter KloppersSherman

Ed MeachamSherman

2017 Board

Phillip Therwhanger Plant Manager Sulphur Springs & Texarkana

Thomas Fair Plant Manager McKinney

Wayne Arndt Plant Manager Sherman Plant

Sarah Pierce Marketing Specialist Corporate, Sherman

Michael Osborne Maintenance Sherman Plant

Mary Ellen Connor Accounting, Sherman

Ja’net Nieuwenhuyse Accounting, Sherman

Adrianna Simpson Accounting, Sherman

Kathy Kelly H R Administrative Assistant

Charity Jasper H R Assistant, Sherman

Connie McKinney, WFD Employment Specialist Corporate, Sherman

Jessica Ashford, WFD Job Coach, Texarkana

Jessica Salazar, WFD Job Coach, Sulphur Springs

Michael Ingram, WFD Job Coach, Sulphur Springs

Ninoska Sides Administrative Assistant McKinney Plant

Meleeta Morris Administrative Assistant Sulphur Springs Plant

Frank Purdom President & CEO Corporate, Sherman

Katrina Coffman VP Missions Services Corporate, Sherman

Kurt Wendorf Chief Financial Officer Corporate, Sherman

Katharine Bowdre Workforce Development Director Corporate, Sherman

Wendy Brown Asst Dir of Workforce Development Corporate, Sherman

Marilyn Sears Director of Retail Corporate, Sherman

Bill Williams Director of Operations Corporate, Sherman

Executive Team

Bruce Hill, Manager AS-IS Location, Sherman

Teresa Harris, Manager Bonham Store

Dana Allen, Manager Commerce Store

Shelby McGill, Manager Denison Store

Tammy Sheffield, Manager Durant Store

Jeanne Urban, Manager Gainesville Store

Christina Spoonemore, Manager Greenville

Mae Milstead, Manager Lamar Store

Phyllis Halloran, Manager McKinney Store

Bernice Lopez, Manager Mt. Pleasant Store

Linda Perry, Manager Paris Store

Annette Mulliniks, Manager Parkway Store

Diana Davis, Manager Sulphur Springs Store

Janice Spriggs, Manager Texarkana Store

Amanda Ward, Plant Lead Texarkana

Retail Center Managers

Corporate Staff


To our Donors:Every Goodwill success story begins with a donation. By giving to Goodwill Industries, you are doingmuch more than just funding and supporting our training and employment programs. You arereaching out and helping to support our efforts to change someone’s life .

Thank You

Financial Highlights

Fiscal year ended December 31.

REVENUE Dollars PercentRetail Sales $7,970,672 93.8%

Salvage Materials $240,692 2.8%

Vocational Fees $213,800 2.5%

Cash & Equivalent Contributions $6,141 0.1%

Miscellaneous Income $66,979 0.8%

EXPENSES

Salaries & Benefits $5,845,648 72%

Working capital $1,876,169 23.1%

Current ratio $235,213 2.9%

Total assets $59,686 0.7%

Total debt, including capital lease obligations $98,741 1.2%

Program development and expansion $382,645 4.5%


4.38 million pounds

97,000 donors

Products Donated

277persons served

Employment, Training, Placement & Other

Programs & Services

7.97million dollars

629,000 customers

Retail Sales

Goodwill Communities in Northeast Texas gave...

...and Goodwill gave to the communities...

$

$

$

160,903 in Training Fees

5.84 million in wages and benefits

245 (average) people in jobs maintained each week

80 per cent of individuals served have a disability or disadvantage in the competitive arena

1,493 million purchased from local vendors for services and supplies

50,319 in Cash & Equivalent

9,872 Volunteer Hours

%


Developed & Serviced Counties

1

2

3

4

56

8910

11

12

7

Goodwill Industries of Northeast Texas currently serves 16 counties, including Bryan County Oklahoma. We continuously assesses and determines population levels and community needs throughout our sixteen county region in order to provide needed services. As funds become available and needs are justified, we develop an ever widening area of service.

Goodwill is Here...

Bryan County, OK4-Durant Store 603 West Main | Durant

Cooke County, TX1-Gainesville Store 2614 East Hwy 82 | Gainesville

Collin County, TX12-McKinney Plant & Store 2010 N Graves | McKinney

Fannin County, TX5-Bonham Store 1655 North Center | Bonham

Grayson County, TX2-Denison Store 2419 Woodlawn | Denison3-Sherman AS-IS, Plant & Store AS-IS: 2206 East Lamar | Sherman 1836 Texoma Pkwy | Sherman

Hopkins County, TX9-Sulphur Springs Plant & Store 1320 Shannon Rd | Sulphur Springs

Hunt County, TX10-Greenville Store 1803 IH 30 | Greenville11-Commerce Store 2214 Live Oak | Commerce

Lamar County, TX6-Paris Store 1161 NW Loop 286 | Paris

Titus County, TX8-Mount Pleasant Store 2507 Ferguson Rd | Mt Pleasant

Bowie County, TX7-Texarkana WFD Office, Store & Plant 3410 St Michael Dr | Texarkana


A Pattern of Strength

Goodwill Industries values its community partnerships; being actively engaged in helping make a difference in the lives of

individuals and families.

7th Annual Holiday ExtravaganzaThe 2016 Extravaganza sold $33,620 of merchandise in this one-day event to help support Goodwill’s Mission Services.

Goodwill Industries of Northeast Texas has had great success selling tickets for our December “Holiday Extravaganza” for the past seven years. All Goodwill store locations participate each year in gathering and accumulating appropriate seasonal merchandise and new or gently used items to be featured in our one-day-only Fund Raiser.

Goodwill encourages repeat customers to come out and purchase items that may become holiday gifts and possibly get crossed off someone’s list, which in turn helps support our organization and our Mission Goals.


Workforce Development addresses the core of our mission, which is to improve the quality of life for people with disabilities and/or disadvantages. We are recognized as a responsive and innovative community leader by the individuals and businesses we serve.

We continue to develop new programs and services that can address the needs of a new category of clients with different needs of those in previous years. Although we still meet the needs of people with physical disabilities, and will continue to do so as long as the need continues to exist, the numbers of individuals with other types of barriers to employment and independent life styles continues to grow at alarming rates.

We must remain cognizant of our traditional clients and develop new programs and services to meet the needs of an ever increasing number of individuals with other needs and strive to secure funds to be able to develop and conduct programs and services that will successfully match worker attributes and skills with an appropriate job and employer and allow our clients to enjoy an independent lifestyle through having secured competitive employment.

Increasing our accountability in making these matches creates success not only for our organization, but also for the community as a whole.

The History ofOur Goodwill

Goodwill was founded in 1902 in Boston by Rev. Edgar J. Helms, a Methodist minister and early social innovator. Helms collected used household goods and clothing in wealthier areas of the city, then trained and hired those who were poor to mend and repair the used goods. The goods were then resold or were given to the people who repaired them. The system worked, and the Goodwill philosophy of “a hand up, not a hand out” was born.

Dr. Helms’ vision set an early course for what today has become a $4 billion dollar non-profit organization. Helms described Goodwill Industries as an “ industrial program as well as a social service enterprise, a provider of employment, training and rehabilitation for people of limited employability, and a source of temporary assistance for individuals whose resources were depleted.”

Even with a laudable history and record of accomplishment, Goodwill Industries won’t be satisfied when so many people still need our services. Through our 21st Century Initiative, we aim to improve the economic self-sufficiency of 20 million people and their families by 2020. Times have changed, but Helms’ vision remains constant. “We have courage and are unafraid. With the prayerful cooperation of millions of our bag contributors and of our workers, we will press on till the

Maximizing on our Mission


curse of poverty and exploitation is banished from mankind.”

In Sherman back in 1958, John Sicks, a prominent member of the community, had heard of some disabled people that were struggling to make a living in a small building on Brockett Street. They had opened a resale shop and stocked it with merchandise they had dug out of the trash, or had been given. They took the items and refurbished them as well as they could, and put them out for resale. John wanted to help these people, but was not sure where or how to begin.

John began by talking to others in the community he felt would be interested in helping the less fortunate and gathered information. He discussed his dream with Reverend Arch Tolbert and came to the conclusion that a Goodwill Industries type of operation might work in Grayson County, to provide employment for individuals with disabilities.

During the next eight months he worked every day to make his dream come true. He talked to countless people throughout the county, wrote innumerable letters, and made many trips to Dallas to talk to the Goodwill Corporation leaders there. His patience and skills enabled him to solve each problem as it arose.

Like Helms, he was determined to let no obstacle prevent the realization of his dream. When he had his information and plan ready he met with the Board of Directors of the Sherman Rotary Club. The Board, and later the entire Club, endorsed the idea of sponsoring

the program for the disabled. The Rotary Club launched the program in 1959,

Although many said the program would be difficult if not impossible to maintain. Mr. Sicks did not live long enough to see his dream realized, but I think he would be pleased with what was accomplished. The local organization began with a workforce of 8 disabled employees. Since that time we have employed over 3,000 disabled or disadvantaged people. Many of these people were trained for better paying jobs in the local labor market. Some are so severely handicapped that they will continue to work at Goodwill where jobs can be developed for them, so they can achieve a level of independence and dignity.

In 2016 we employed 498 employees of whom 80% had some type of disability or disadvantage. We took in donation items over 3.84 million pounds from 96,191 donors. Over 639,528 customers spent over $8.25 million dollars in our retail stores. We received $160,903 dollars in training fees and logged over 9,872 volunteer hours. We paid out over $5.65 million dollars in wages and benefits, and trained and placed 366 individuals in competitive employment.

John Sicks had a dream that he worked diligently to turn into reality. Look

what became of his dream . . . . . . .


Goodwill Values

Our ReputationOver the last 100 years, the Goodwill brand has become a household name all over the world and is easily recognized by the public. Our operations in each of our service areas is recognized as a trustworthy effective collaborator. Over the past 50 years, we have made a strong and positive presence in each of the communities we serve.

Our PartnershipsWe actively seek out, develop, and nurture alliances with other organizations and individuals that actively share our goals.

Our ResponsibilitiesIt’s our responsibility to ensure that we fully utilize all available resources as well as continue to seek out new ones in order to best develop and grow our clients into motivated, well adjusted, productive, and competitively employed individuals.

Our CompetenceWe will continue to deliver what we have promised in all areas of endeavor and make every effort to enhance our image within the communities as one of strength, integrity, quality, and accessibility.

Our Performance Measures1 - The quality and quantity of work an individual performs.

2 - The amount of training, support and retraining an individual might require.

3 - Successful placement in other available competitive employment.

4 - Long term retention within that competitive employment arena.

Our GoalsWe will provide an avenue where the individuals we serve can develop a sense of self-worth, learn to believe in themselves, and become productive citizens.

We will prepare and help place individuals with employment barriers, into competitive jobs with other area companies.

Goodwill Industries ‘Actions and Services’ are based on a strong ethical foundation and demonstrate respect for the independence and intrinsic worth of each individual we serve. We treat everyone as we ourselves want to be treated. We are committed to providing high quality programs and services that will best meet the needs of our clients and our customers.


A Pattern of Strength

Goodwill Industries helps people earn a living, to improve their lives, and to strengthen their families and communities.

Goodwill is.... . . is about building strong families

. . . a young mother who needs help finding a job and balancing career, family, and financial pressures of supporting her children

. . . a father who lost his job and needs retraining to get back in the workforce so he can stop worrying and be a dad again

. . . helping individuals who have been incarcerated get back on their feet and have the support they need to stay on the right path

. . . is about building a better community by working with community organizations to strengthen services, instead of duplicating what’s already there.

As we look to the future, we can move forward with a renewed vision.

We look toward new ventures in neighborhoods where we already reside.

We know the need is great and Goodwill Industries is committed to helping individuals, a family, and our communities achieve their greatest potential.


GUEST SPEAKER REPRESENTATIVE KATHLEEN CONNOR Aide for US CONGRESSMAN JOHN RATCLIFFE

2016 Year-End Annual Awards Banquet

Kathleen was raised in a military family in which both her father and mother served in the military. Her father was a combat veteran who served in the military for 21 years. Kathleen served in the military and this is where she met and then married Charles Connor, who served our country for 25 years.

Kathleen has had the opportunity to live in Hawaii, Alaska, Guam, Midway Island, Europe, Asia and naturally throughout the United States. She is an All-American Athlete and Scholar. She graduated Cum Laude from Texas A&M University, Kingsville. Kathleen has continued to work in our State and Federal Government agencies throughout her career.

Congressman John Ratcliffe is a proven, conservative leader who proudly represents the 4th Congressional District of Texas. He was sworn into office on January 6th, 2015 , after becoming the first Republican in the history of the State of Texas to defeat an incumbent in a primary.

John Lee Ratcliffe is an American politician who serves as the Congressman for our 4th Congressional District in Texas. The District stretches from the outer eastern suburbs of the Dallas—Fort Worth area.


Paris, TexasGoodwill Industries of Northeast Texas, Inc. consists of 13 retail stores plus our AS-IS store. Each store contributes to the overall success of Goodwill’s Mission to improve the quality of life for individuals through our life changing Workforce programs designed for people with disabilities and/or disadvantages. Each year one of the stores earns the Honor of “Retail Store of the Year”. Earning this award requires a Manager and a Team that goes above and beyond expectations. It requires a store that generates sales growth and positively impacts the overall

2016 Revenue:

$810 thousand

Retail Store of the Year

Thanks for a job well done!

When community works togetherfor the good of an individual,

everybody wins.

business of their store. In 2016 the Paris Employees were that team. They worked all year to improve and maintain the operation of their facility. Paris store is led by a very energetic and motivated Manager, Linda Perry. Linda engages directly with her team in training to equip them with the required skills to be the very best employee they can be. The Paris team works well together. Their team is very knowledgeable in their job tasks and consistently delivers quality customer service.

The store is always visually appealing, clean, and well organized. In 2016 Paris celebrated its 40th Year Anniversary. The store celebrated their anniversary in a very big way. Customers were provided cake and punch in the morning, then later hot dogs and chips for lunch. Coupons were prepared for our return customers, local media promoted the store, and naturally a variety of Paris-themed displays were created.

In 2016 those proud Paris Employees served an estimated 53,369 Customers that spent approximately $810,000. This year, because of the continuous growth in all areas of the store, we’re thrilled to recognize Paris as our 2016 Retail Store of the Year.


Jaime Adams

Basil AftimosAchiever of the Year

Basel Aftimos was referred to Goodwill Industries of Northeast Texas from the Texas Workforce Commission Vocational Rehabilitation Services for employment services. Basil had a very strong desire to work to support himself and his family. Basil was volunteering at different organizations in the Sherman area to gain new work skills. When Basil was a young man both of his legs were amputated. Basil has not let the fact that he has prosthetic legs ever deter him from his desire to work.

Basel expressed an interest in working many different places, with Goodwill being one of those organizations. In 2016, Basil accepted a position as a custodian for Goodwill’s AS-IS store. Basel’s supervisor, Bruce Hill states that Basil demonstrates excellent work habits and job proficiency. Basil always meets or exceeds expectations. Bruce also states Basil works safely, reports to work on time, and is very personable and polite. Basil is a great example of Goodwill’s Mission of “Giving a Hand Up Rather Than a Hand Out”. Due to Basil’s hard work and dedication he is receiving the award of Achiever of the Year.

Employee of the Year

Jamie works as a lead in our Commerce Retail Store and she does an excellent job. Jamie was referred to Goodwill from Texas Workforce Solutions Vocational Rehabilitation Services. Jamie had never worked before and was experiencing some anxiety and depression due to difficulty finding work. Goodwill’s Workforce Development Department worked with Jamie to assist her in overcoming this anxiety and Jamie has become an asset to the Commerce Store. Occasionally, Jamie still experiences some emotional issues and when this happens Goodwill’s Workforce employees meet with Jamie to assist her in overcoming any problems that she may have whether they be personal or problems on the job. Due to Jamie’s exceptional work ethic and dedication Jamie has been selected as our Employee of the Year.


QwikWash America!

Melvin HeardPlacement of the Year

Melvin Heard was referred to Goodwill Industries of Northeast Texas through the Texas Workforce Solutions Vocational Rehabilitation Services in 2016. Melvin lives in a group home and unfortunately is unable to have much contact with his family. Melvin had a strong desire to work to earn extra money and his group home was very supportive of this. Melvin’s work history was limited due to a criminal history and his limited reading and writing skills. Melvin continued to want to try and make a few positive changes in his life.

Goodwill’s Workforce Department was able to secure Melvin a job at the Qwikwash in McKinney. Melvin started this job September, 2016. During Melvin’s training his supervisor stated that he learned the tasks quickly and they were very pleased. Melvin has been crossed trained on several of the jobs at Qwikwash and is currently assigned to wiping down the tires. Melvin loves his job, his coworkers, and is very grateful to Qwikwash for giving him this employment opportunity.

Employer of the Year

QwikWash America opened their first facility in Frisco, Texas. In 2004 they began operations in McKinney. QwikWash states they do provide the highest quality products and services, in a timely manner, according to their customers’ needs.

QwikWash America has been very supportive of Goodwill Industries’ Workforce Development Program. The willingness of QwikWash McKinney Manager, Landon Walker, to provide an opportunity to learn job skills in a positive environment for individuals with disadvantages and/or disabilities and to encourage their steady employment, is a wonderful community partnership for Goodwill.

We wish to honor QwikWash America’s commitment to the community and to people with disabilities and/or disadvantages by naming them our 2016 Employer of the Year.

Landon WalkerCo-Manaager


Experience Works, Frida Niblet

Community PartnershipsGoodwill Industries partnered with two organizationa to help them promote community awareness, need, and potential individual services available, while assisting Goodwill Industries with our public partnerships and local employee participation.

Community Volunteer of the Year

Goodwill has had the privilege of partnering with Experience Works and Frida Niblet, to help train a few individuals, 55 and older, in different departments at our company.

The Experience Works participants work diligently to learn skills in different departments at Goodwill facilities. Participants volunteer 20-hours per week. They have become a very valuable part of Goodwill. The knowledge and

willingness they bring to Goodwill is outstanding.

The participants in the program work in our stores keeping them stocked and clean. The participants that work in the corporate office assist in different office tasks, which includes answering phones and greeting the public. Goodwill greatly appreciates all the participants from the Experience Works program.


Community PartnershipsGoodwill Industries partnered with a few local businesses that were interested in presenting a “Give-Back-Day’ to their customers. This promotion allowed the business to designate a percentage of their daily sales to literally be their donation to Goodwill’s Mission. Business patrons and employees were able to participate and enjoy camaraderie. Donor of the Year

Since 1990, Capital Senior Living; Pecan Point, has grown to become the largest senior living providers in the United States. With a goal of offering affordable housing and an enriched lifestyle to thousands of seniors, their dedicated team of professionals succeeds in providing quality care in each unique community. From thoughtfully designed community features, apartment amenities and floor plans, to exceptional services and recreational opportunities, they have thought of everything.

They offer both Assisted Living and Memory

Care services in Sherman, TX. Staff members are available 24 hours a day and work with residents and their loved ones to tailor healthcare plans for all levels of need.

Goodwill Industries was selected as a community partner for Pecan Point when they had a surplus of furniture, while that property was undergoing a remodel. Goodwill was fortunate enough to receive enough to distribute out to various store locations. Experience Works program.

Pecan Point


goodwillnorthtexasgoodwillnt

GoodwillGoodwill Industries of Northeast Texas

2206 E Lamar St. Sherman, TX 75090

903.893.3145

goodwillnorthtexas.org

Documents

Goodwill Goodwill Industries of Northeast Texas, Inc. - 2016 … · 2017-09-18 · Goodwill Industries’ success is based on the . dedication and hard work of our leadership and