HND HM Unit 6 Assignment

7/23/2019 HND HM Unit 6 Assignment

http://slidepdf.com/reader/full/hnd-hm-unit-6-assignment 1/6

ASSESSMENT FRONT SHEET

LONDON CHURCHILL COLLEGE

Programme: BTEC Higher National Diploma (HND) Hospitality Management

Unit Number and Title: Unit ! "oom Di#ision $perations Management

Unit %e#el: &C' %e#el ("*++,-.)Module Tutor: Dr/ 0am Ha1ra

E2mail: s/ha1ra3london4hur4hill4ollege/4o/u5

Date 0et: +st 0eptember .*+6

Key dates

Distribution date +th 0eptember .*+6

0ubmission date: .nd De4ember .*+6

"eturn date: 7ee5s a8ter submission

Introduction

The aims o8 this assignment are to measure the out4ome o8 students9 learning in terms o8 5no7ledge a4uired; understanding de#eloped and s5ills or abilities gained in relation to a4hie#e

the learning out4omes/

This assignment also aimed at in#estigating the role o8 the 8ront o88i4e in the management o8 a

hospitality operation/ The 4entral 8o4us o8 this should be on the aspe4ts o8 planning and managing

rooms di#ision; the di88erent areas o8 5no7ledge; s5ills and understanding that 4ontribute toe88e4ti#e management and business e88e4ti#eness/

This assignment 7ill measure learners at out4ome le#els; all learners must a4hie#e out4omes + to

outlined belo7/ The assignment 4omprise o8 an essay to be 7ritten under se#eral broad topi4s asthe main reuirements o8 the assignment/ "ele#ant areas 8or dis4ussion ha#e also been identi8ied

under ea4h broad topi4/

The beginning o8 ea4h se4tion should outline a general introdu4tion to the broad topi4 7ith the

ob<e4ti#e o8 pro#iding a 4onte=tual ba45ground to the areas o8 dis4ussion to 8ollo7/

"ele#ant re8eren4es and a4ademi4 uotes and the use o8 4ase e=amples are reuired as e#iden4e o8

broader reading and resear4h/

HND HM; Rooms Division Operations Management; Unit 6; +

mailto:[email protected]

mailto:[email protected]



Specification of Assessment

ASSIGNMENT REQUIREMENTS

Usin! t"e re#e$ant current issues% t"eories and #iterature% &rite an essay comprised of t"e

fo##o&in! 'road topics(su')sections

*"ere$er possi'#e you s"ou#d ans&er t"e a'o$e re+uirements usin! practica# e,amp#es from

fo##o&in! or!anisations-

• Hote# . /0or 10or 203on#y one c"oice from t"is4

•

Resort• S"ip . f#oatin! resort "ote#s

• 5oat . #u,ury yac"t

• Times"are comp#e,es . ri!"t to use at a particu#ar time in a year

• Student Ha## residence . conference de#e!ates

%$+ Understand ser#i4es pro#ided by the rooms di#ision in di#erse 4onte=t

+/+ Dis4uss a44ommodation and 8ront o88i4e ser#i4es 8or di88erent organisations

+/./ >nalyse the roles and responsibilities o8 a range o8 a44ommodation and re4eption ser#i4es

sta88

M6 ?ou should adopt a suitable strategy to identi8y responsibilities o8 re4eption ser#i4e sta88 o8

an organi1ation o8 your 4hoi4e

+/@/ Dis4uss legal and statutory reuirements that apply to rooms di#ision operations

+// E#aluate ser#i4es pro#ided by the rooms di#ision in a range o8 hospitality businesses

%$. Understand the impa4t o8 4ontemporary management issues on the e88e4ti#e

management and business per8orman4e in the 8ront o8 house area

./+ >ssess the importan4e o8 the 8ront o8 house area to e88e4ti#e management

./. Dis4uss the 5ey aspe4ts o8 planning and management o8 the 8ront o8 house area 8or a gi#enhospitality operation

./@ Criti4ally dis4uss the 5ey operational issues a88e4ting the e88e4ti#e management and business per8orman4e o8 the 8ront o88i4e area 8or a gi#en operation

HND HM; Rooms Division Operations Management; Unit 6;

Scenario

.



%$@ Understand the 8a4tors that 4ontribute to e88e4ti#e management and business

per8orman4e in the a44ommodation ser#i4e 8un4tion

T"e fo##o&in! / criteria s"ou#d 'e co$ered t"rou!" 7o&er)7oint S#ides-

?our presentation should in4lude EAE"? member o8 your group and ideally 7ill be presented

using Mi4roso8t Po7er2point 0lides/ There should be a ma=imum o8 .* slides 8or the 4omplete

presentation

in groups o8 26 learners to demonstrate the 8ollo7ing 4riteria @/+; @/. and @/@/ Note

you 7ill be assessed based on your o7n per8orman4e; and 4ontribution in the po7er2point slides

and presentation; though the a4ti#ity 4an be de#eloped in groups/ 8onse+uent#y you &i## 'e

assessed and !raded indi$idua##y- ?ou 4an 4hoose a parti4ular e=ample or a range o8 e=amples to

raise your 4ase/ t 7ould be highly re4ommended to ha#e re8eren4es on the slides; and at the end/

@/+/ >ssess the importan4e o8 property interiors and design to e88e4ti#e management

@/. Dis4uss the 4riti4al aspe4ts o8 planning and management o8 the a44ommodation ser#i4e

8un4tion 8or a gi#en hospitality operation

@/@/ >nalyse the 5ey operational issues a88e4ting the e88e4ti#e management and business

per8orman4e o8 the a44ommodation ser#i4e 8un4tion 8or a gi#en operation

%$ Be able to apply te4hniues to ma=imise and measure o44upan4y and rooms

re#enue

1-6 Per8orm re#enueyield management a4ti#ities to ma=imise o44upan4y and rooms re#enue

M9 denti8y and apply appropriate te4hniues that 4an be used to assist ma=imising o44upan4yand room re#enue

1-9 Dis4uss sales te4hniues that rooms di#ision sta88 4an use to promote and ma=imise re#enue

:/ Credit 7ill be a7arded to demonstrate 4reati#e and out o8 the bo= thin5ing

1-/ Dis4uss the purpose and use o8 8ore4asting and statisti4al data 7ithin the rooms di#ision

M/ denti8y limitations o8 employing su4h te4hniues and <usti8y 7hether 8ore4asting should be

employed despite apparent limitations/ Present and 4ommuni4ate appropriate 8indings

1-1 Cal4ulate rooms di#ision per8orman4e indi4ators to measure the su44ess o8 a44ommodation

sales

Con4lusion(s)HND HM; Rooms Division Operations Management; Unit 6; @



?ou are reuired to 7rite 4on4lusions to your assignment 3:64- The 4on4lusion allo7s you to ha#e

the 8inal say on the issues you ha#e raised in your assignment; to summari1e your thoughts; to

demonstrate the importan4e o8 your ideas; and to propel your reader to a ne7 #ie7 o8 the sub<e4t/

t is also your opportunity to ma5e a good 8inal impression and to end on a positi#e note/ ?our

4on4lusion 4an go beyond the 4on8ines o8 the assignment/ The 4on4lusion pushes beyond the

boundaries o8 the prompt and allo7s you to 4onsider broader issues; ma5e ne7 4onne4tions; and

elaborate on the signi8i4an4e o8 your 8indings/

:9 Ta5e responsibility 8or managing and organising a4ti#ities throughout the assignment/ Pro#ide

appropriate table o8 4ontent; proper re8eren4ing and demonstrate an e88e4ti#e approa4h to

independent resear4h

Important ?ou are reuired to gi#e a45no7ledgement o8 any se4ondary data by using

appropriate re8eren4ing system (Har#ard "e8eren4e 0ystem)/ >ny material 7hi4h is ta5en 8rom a

se4ondary sour4e; i/e/ boo5 or 7ebsite; must be rephrased in your o7n 7ords and a45no7ledged

a44ordingly/

Assi!nment su'mission instructions

+/ o to the 8ollo7ing 7ebsite: 777/submit/a4/u5 ./ Cli45 on Create an >44ount

@/ >t the bottom o8 the page you 7ill 8ind a list: 0tudents; nstru4tor; and Tea4hing assistant/ Cli45 on

0tudent

/ $n the ne7 page you 7ill ha#e to pro#ide this in8ormation:

• Class D

• Class enrolment pass7ord

• ?our 8irst name

• ?our last name

• Email address

• ?our pass7ord (it must be 2+. 4hara4ters long and 4ontain at least one letter and one

number)• 0ele4t a se4ret uestion and 7rite do7n your ans7er

6/ Cli45 on agree FCreate Pro8ile

/ Done/

a/ ?ou are no7 registered and 4an enrol into other 4lasses/ n order to do that; 4li45 on Enrol

in a 4lass/ Enter Class D and Enrolment pass7ord 8or that sub<e4t/

,/ Please ma5e sure you do7nload and atta4h an assignment 4o#er page 8rom the e2learning/ Co#er

page 4an be 8ound under ;Instructions< tab o8 the student area (e2learning)/

8 you still ha#e any uestions or need any help; please #isit our >4ademi4 o88i4e/




Ac"ie$ement of a 7ass% Merit and :istinction !rade

> pass grade is a4hie#ed by meeting all the pass 4riteria de8ined in the assessment 4riteria 8or ea4h

indi#idual unit/

>ll the assessment 4riteria and merit grade des4riptors need to be 4ompleted 7ithin a unit to a4hie#e a merit

grade/

>ll the assessment 4riteria merit and distin4tion grade des4riptors must be 4ompleted 7ithin a unit to

a4hie#e a distin4tion grade/

7#a!iarism and 8o##usion

>ny a4t o8 plagiarism and 4ollusion 7ill be seriously dealt 7ith a44ording to the regulations/ n this 4onte=t

the de8inition and s4ope o8 plagiarism are presented belo7:

Using the 7or5 o8 others 7ithout a45no7ledging sour4e o8 in8ormation or inspiration/ E#en i8 the 7ords

are 4hanged or senten4es are put in di88erent order; the result is still plagiarism (Cortell .**@)/

Collusion des4ribes as the submission o8 7or5 produ4ed in 4ollaboration 8or an assignment based on the

assessment o8 indi#idual 7or5/ Ghen one person shares hisher 7or5 7ith others 7ho submit part or all o8

it as their o7n 7or5/

E,tension and =ate Su'mission

8 you need an e=tension 8or a #alid reason; you must reuest one using a 4ourse7or5 e=tension reuest

8orm a#ailable 8rom the 4ollege/ Please note that the le4turers do not ha#e the authority to e=tend the

4ourse7or5 deadlines and there8ore do not as5 them to a7ard a 4ourse7or5 e=tension/

The 4ompleted 8orm must be a44ompanied by e#iden4e su4h as a medi4al 4erti8i4ate in the e#ent o8 you

being si45/

Support materia#s

Te,t'oo>sHND HM; Rooms Division Operations Management; Unit 6; 6



>bbott P and %e7ry 0 Front Office: Procedures, Social Skills and Management

(Butter7orth2Heinemann; +---) 0BN *,6*.@**

>llen D Accommodation and Cleaning Services: Operations — Volume 1 (Nelson Thornes;+--*) 0BN *,I,*.-*@

>llen D Accommodation and Cleaning Services: Management Volume (Nelson

Thornes; +--*) 0BN *,I,*@@+Ba5er 0; Topping 0 and Cullen 0 !ooms "ivision Operations (Hodder >rnold; +--6)

0BN *@*6,,*I

Ba5er 0 and Huyton J Principles of #otel Front Office Operations (Thomson %earning;.***) 0BN *I.,*-*

Bardi J > #otel Front Office Management (John Giley K 0ons; .**.) 0BN *,+*+@-L

Braham B #otel Front Office (Nelson Thornes; .**) 0BN *,I,+@.,Branson J C and %enno= M #otel, #ostel and #ospital #ousekeeping (Hodder >rnold;

+--*) 0BN *@*6.6+I6

Di= C and Baird C Front Office Operations (%ongman; +--I) 0BN *6I.@+-@+6'ello7s J #ousekeeping Supervision (%ongman; +-I) 0BN *.,@*.66.L

Jones C and Paul A Accommodation Management (BT Bats8ord; +-I6) 0BN *,+@I*,6Gebster $nvironmental Management in t%e #ospitalit& 'ndustr& (Thomson %earning;

+---) 0BN *@*@@.@IGood " and Aerginis C 0 Accommodation Management: Perspectives for t%e 'nternational

#otel 'ndustr& (Thomson %earning; +---) 0BN +I+6.I-,

*e'sites

777/bha2online/org/u5 British Hospitality >sso4iation

777/4aterer/4om Caterer and #otelkeeper 7ebsite

777/h4ima/org/u5 Hotel and Catering nternational Management>sso4iation

777/in8ormation4ommissioner/go#/u5 n8ormation Commissioner9s $88i4e

777/instituteo84ustomerser#i4e/4om nstitute o8 Customer 0er#i4e777/<ohnsondi#ersey/4om JohnsonDi#ersey 4leaning and hygiene

spe4ialists

777/people+st/4o/u5 People +st (8ormerly Hospitality Training

'oundation)http:777/ttgli#e/4om

http:777/tradingstandards/go#/u5produ4tsn8ormation/48m

http:777/4iti1ensin8ormation/ie4ategories4onsumer2a88airs


http://www.ttglive.com/

http://www.tradingstandards.gov.uk/products/Information.cfm

http://www.citizensinformation.ie/categories/consumer-affairs/

http://www.ttglive.com/

http://www.tradingstandards.gov.uk/products/Information.cfm

http://www.citizensinformation.ie/categories/consumer-affairs/

Documents

HND HM Unit 6 Assignment